B2B Regional Product Owner/ Program Manager

Finance Analyst/Senior Financial Analyst

Senior Manager, Risk and Controls

Manager IT Business Partner Commercial

Solutions Architect (Bristol/Malmesbury)

Customer Service Representative

Business Development Specialist

Digital IT Service Delivery Manager

Transformation Roles

Role: <ul><li>We are seeking a highly skilled and experienced B2B Regional Program Manager and Product Owner to join our multinational consumer goods company.&nbsp;</li><li>This position requires a deep understanding of Salesforce Commerce Cloud, Sales Cloud, or Consumer Goods Cloud, along with strong program/project management and product ownership skills.&nbsp;</li><li>The successful candidate will be responsible for leading and coordinating regional B2B programs, overseeing the development and implementation of new products and features, and ensuring the successful adoption of Salesforce solutions within the organization.</li></ul>&nbsp;Responsibilities: Regional Program Management: <ul><li>Develop and execute regional B2B programs to drive business growth and customer engagement.</li><li>Collaborate with cross-functional teams, including sales, marketing, IT, and operations, to define program objectives, milestones, and deliverables.</li><li>Coordinate program activities, monitor progress, and proactively address any issues or risks.</li><li>Ensure programs are aligned with the companys strategic goals and objectives.</li><li>Conduct regular program reviews and provide status updates to senior management.</li></ul>&nbsp;Product Ownership: <ul><li>Serve as the product owner for Salesforce Commerce Cloud, Sales Cloud, or Consumer Goods Cloud implementations.</li><li>Gather and prioritize product requirements from stakeholders, including business users, customers, and market trends.</li><li>Collaborate with development teams to define product roadmaps, release plans, and feature prioritization.</li><li>Work closely with UX/UI designers to create intuitive and user-friendly interfaces.</li><li>Conduct user acceptance testing and provide feedback to ensure high-quality product releases.</li><li>Monitor product performance, collect user feedback, and drive continuous improvement.</li></ul> Salesforce Expertise: <ul><li>Possess a deep understanding of Salesforce Commerce Cloud, Sales Cloud, or Consumer Goods Cloud.</li><li>Stay up-to-date with the latest Salesforce features, enhancements, and industry best practices.</li><li>Provide guidance and support to regional teams on Salesforce platform usage and optimization.</li><li>Collaborate with IT teams to ensure system integrations and data flows are well-maintained and functioning smoothly.</li><li>Troubleshoot and resolve any Salesforce-related issues or challenges.</li></ul>&nbsp;Requirements: <ul><li>Minimum of 10 years of experience in program management, product ownership, or a similar role in the consumer goods industry.</li><li>Strong project management skills, including the ability to lead cross-functional teams and manage multiple projects simultaneously.</li><li>Ability to function in a large and complex organisation that is under-going an IT transformation.</li><li>Extensive experience in vendor-partner offshoring model collaboration.</li><li>Proven ability to interact with various stakeholders and communicate effectively (both verbally and in writing), including ability to convey complex technical information in a clear and concise manner.</li><li>Ability to manage and prioritise tasks efficiently.</li><li>Proven expertise in Salesforce Commerce Cloud, Sales Cloud, or Consumer Goods Cloud.</li><li>Analytical mindset with the ability to gather and interpret data to drive informed decision-making.</li><li>Self-motivated and results-oriented, with a track record of meeting or exceeding targets.</li><li>Ability to adapt quickly to changing business needs and priorities.</li><li>Salesforce certifications (e.g., Salesforce Administrator, Sales Cloud Consultant) are a plus.</li></ul>

Role: <ul><li>We are seeking a highly skilled and experienced B2B Regional Program Manager and Product Owner to join our multinational consumer goods company.&nbsp;</li><li>This position requires a deep understanding of Salesforce Commerce Cloud, Sales Cloud, or Consumer Goods Cloud, along with strong program/project management and product ownership skills.&nbsp;</li><li>The successful candidate will be responsible for leading and coordinating regional B2B programs, overseeing the development and implementation of new products and features, and ensuring the successful adoption of Salesforce solutions within the organization.</li></ul>&nbsp;Responsibilities: Regional Program Management: <ul><li>Develop and execute regional B2B programs to drive business growth and customer engagement.</li><li>Collaborate with cross-functional teams, including sales, marketing, IT, and operations, to define program objectives, milestones, and deliverables.</li><li>Coordinate program activities, monitor progress, and proactively address any issues or risks.</li><li>Ensure programs are aligned with the companys strategic goals and objectives.</li><li>Conduct regular program reviews and provide status updates to senior management.</li></ul>&nbsp;Product Ownership: <ul><li>Serve as the product owner for Salesforce Commerce Cloud, Sales Cloud, or Consumer Goods Cloud implementations.</li><li>Gather and prioritize product requirements from stakeholders, including business users, customers, and market trends.</li><li>Collaborate with development teams to define product roadmaps, release plans, and feature prioritization.</li><li>Work closely with UX/UI designers to create intuitive and user-friendly interfaces.</li><li>Conduct user acceptance testing and provide feedback to ensure high-quality product releases.</li><li>Monitor product performance, collect user feedback, and drive continuous improvement.</li></ul> Salesforce Expertise: <ul><li>Possess a deep understanding of Salesforce Commerce Cloud, Sales Cloud, or Consumer Goods Cloud.</li><li>Stay up-to-date with the latest Salesforce features, enhancements, and industry best practices.</li><li>Provide guidance and support to regional teams on Salesforce platform usage and optimization.</li><li>Collaborate with IT teams to ensure system integrations and data flows are well-maintained and functioning smoothly.</li><li>Troubleshoot and resolve any Salesforce-related issues or challenges.</li></ul>&nbsp;Requirements: <ul><li>Minimum of 10 years of experience in program management, product ownership, or a similar role in the consumer goods industry.</li><li>Strong project management skills, including the ability to lead cross-functional teams and manage multiple projects simultaneously.</li><li>Ability to function in a large and complex organisation that is under-going an IT transformation.</li><li>Extensive experience in vendor-partner offshoring model collaboration.</li><li>Proven ability to interact with various stakeholders and communicate effectively (both verbally and in writing), including ability to convey complex technical information in a clear and concise manner.</li><li>Ability to manage and prioritise tasks efficiently.</li><li>Proven expertise in Salesforce Commerce Cloud, Sales Cloud, or Consumer Goods Cloud.</li><li>Analytical mindset with the ability to gather and interpret data to drive informed decision-making.</li><li>Self-motivated and results-oriented, with a track record of meeting or exceeding targets.</li><li>Ability to adapt quickly to changing business needs and priorities.</li><li>Salesforce certifications (e.g., Salesforce Administrator, Sales Cloud Consultant) are a plus.</li></ul>

Responsibilities: <ul><li>Responsible for timely and quality financial planning and reporting.</li><li>Actual vs prior month / Budget / Outlook variance analysis for Operation departmental cost centres spending and identify areas of opportunity for cost improvement.</li><li>Financial planning and analysis (month end close, quarterly forecast and yearly budget).</li><li>Production scrap reporting and analysis.</li><li>Process improvement and KPI monitoring.</li><li>Reconcile financial trackers for key projects to Salesforce and Demantra forecasting system, following up with sales and marketing as necessary</li><li>Monitor KPIs to track businesses performance and support the ongoing development of KPI reporting that is fit for purpose and helps drive commercial decision making</li><li>Support alignment with program management on project spend analyses to aid portfolio level expenditure decisions</li><li>Reconcile financial trackers for key projects to Salesforce and Demantra forecasting system, following up with sales and marketing as necessary</li></ul> Requirements: <ul><li>Candidates must be able to demonstrate strong analytical skills, attention to detail and an ability to manage and appropriately prioritise multiple tasks/projects</li><li>Strong Excel skills (ideally including Excel’s Powersuite) are a must ideally with evidence of being able to work with larger datasets as well as being able to produce lightweight analyses on the fly to support decision making.</li><li>Being able to prepare and communicate financial information effectively to a non-finance audience is essential.</li></ul>

Responsibilities: <ul><li>Implementing the market strategy and ongoing enterprise risk management and internal controls activities(i.e. risk assessment, advisory and review activities) to support the R&amp;C central &amp; regional function, and enable the market management with risk-based decision-making; and&nbsp;</li><li>Supporting and implementing the transformational activities led by the global Risk &amp; Controls function to establish mature and industry-leading risk management and internal controls practice underpinned by efficient risk management processes.&nbsp;</li><li>Drive ongoing Integrated Risk Assessment (IRA) exercise, including annual risk assessment, for the market.</li><li>Ensure a process is in place to identify, assess, monitor, and recommend mitigating responses to key risks in the market. Ensure a risk-based approach is applied when defining risk responses and assigning resources, with the main focus on global risks/projects. Contribute to continuous risk assessment by sharing obtained information and insights.&nbsp;</li><li>Ensure the IRA plan is timely executed in the market and adequate support is provided to the global projects.</li><li>All changes to the risk landscape and IRA plan should be aligned with the R&amp;C Manager &amp; communicated to the Market Management Team.</li><li>Perform quality checks over the reports/deliverables.&nbsp;</li><li>Support Head R&amp;C in preparing the regional update for the pre-close meeting.</li><li>Provide changes in the risk landscape including new/emerging risks, key R&amp;C activities during the quarter, update on issues and frauds.&nbsp;</li><li>Promote risk culture in the organization by regularly engaging with the stakeholders and communicating updates/changes in the risk landscape and related responses. Ensure full and factual information is provided to avoid confusion &amp; conflict.&nbsp;</li><li>Conduct quarterly meetings with the market management team (MRGC meeting) to provide them updated on emerging risks, issues, and activities of the R&amp;C.</li><li>Prepare and communicate easy-to-understand yet impactful risk management and internal controls related insights for the markets.&nbsp;</li><li>Responsible for the design of financial reporting controls during the advisory engagements and communicating to the IBS team. Perform testing over SOX controls under the responsibility of market R&amp;C, report issues identified during the process, including review of the action plan, issue evaluation, etc. in line with PMI best practices and ICFR methodology.&nbsp;</li><li>Provide support to the R&amp;C Central Team in the global projects/activities. The Lead Risk &amp; Controls collaborates with the regional R&amp;C team members, other regional teams, central R&amp;C team members including IBS, Market Teams, other assurance functions (InfoSec, Data Privacy, Ethics &amp; Compliance, and CAD).&nbsp;</li></ul> Requirements: <ul><li>University degree (MSc) level education (e.g. Economics, Mathematics, Finance, Informatics, etc.)&nbsp;</li><li>Post University Professional Certification/Education – examples: Certified Public Accountant (CPA), Executive Master Internal/Operational Auditor (EMIA), Certified Information Systems&nbsp;</li><li>Auditor (CISA), Certified Internal Auditor (CIA), Governance Risk Compliance Professional&nbsp;</li><li>(GRCP)Certification, etc.&nbsp;</li><li>5 years of experience in (Enterprise) Risk Management, Internal Controls, GRC, Audit,&nbsp;</li><li>Accounting, Finance, or a combination of the six Relevant experience in: - ‘Big Four’ and/or&nbsp;</li><li>Other public accounting/audit/consulting&nbsp;</li><li>Fast Moving Consumer Goods (FMGC) and Business-to-Consumer (B2C)&nbsp;</li><li>Digitization and transformation projects o Multi-year international / global assignment&nbsp;</li></ul>

Responsibilities: <ul><li>Manage high level of our stakeholder to drive business outcome.</li><li>Contribute to execution of PMI strategy by leading all phases of assigned projects through application of project management practices.</li><li>Understand the business requirements; design, build and deploy or outsource IT solutions and services; provide maintenance and support, in alignment with PMI IT strategy.</li><li>Understand the B2C/B2B industry landscape, business portfolio and needs as well as the IT Strategy, IT Service delivery model, IT processes and IT portfolio of solutions.</li><li>Understand customer needs (business &amp; technical), participate in defining requirements and proposing solutions, and implement the agreed deliverables.</li><li>Plan, implement, monitor, and close the project under the mentorship of a Project or Program Manager, using and adhering to Project --Management best practices.</li><li>Implement the deployment and localization of the global IT system solutions as well as the design, build and deployment or outsourcing of the local IT solutions.</li></ul> Requirements: <ul><li>University degree (Computer Sciences, Information Systems, Engineering, Business Administration or equivalent)</li><li>Solid experience as IT Business partner</li><li>Have experience in Information Technology or Business Function with participation in at least 1 major projects (preferably in B2C) in a leading role</li><li>ITIL Foundation Certified will be preferred</li><li>Project Management Certified will be preferred</li><li>AWS Cloud Practitioner Certified will be preferred&nbsp;</li></ul>

Solutions Architect Location: Bristol UK &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Hours: Full time Salary: Competitive&nbsp;Due to expansion our client - a global technology enterprise is currently actively recruiting for a Solutions Architect to join an established team based in Bristol, UK. &nbsp;As an experienced Solutions Architect you’ll have an exceptional track record in enterprise-level application design / application architecture and solid experience of CMS, E-commerce, CRM, and ERP platforms (e.g., Adobe, Salesforce, SAP). As a senior consultant, you will be expected to provide guidance and thought leadership to the business and IT teams as well as communicating design decisions and managing the expectations of key stakeholders appropriately.&nbsp;You will be expected to interpret requirements, identify capability gaps, and produce design documents including logical design, capability maps, integration, and data views, ensuring the smooth implementation of projects into business-as-usual support. To qualify for this role, you should have the following skills: <ul><li>A proven track record of enterprise level application design / application architecture is essential</li><li>Experience of CMS, E-commerce, CRM, and ERP platforms (e.g., Adobe, Salesforce, and SAP) is essential&nbsp;</li><li>A proven track record of senior level business engagement / stakeholder management is essential</li><li>Experience of working within an established and efficient global architecture team is highly desirable</li><li>Experience with enterprise architecture methodologies (i.e., TOGAF) would be beneficial</li><li>Experience in supporting project delivery involving both in-house and third-party design, development, testing, and project management partners is desirable</li><li>An understanding of security principles and how such policies can be applied to the design of solutions would be beneficial</li></ul> What the role can offer you: <ul><li>Performance-related bonus scheme </li><li>Competitive pension scheme </li><li>Life assurance and income protection</li></ul> Lifestyle: <ul><li>27 days’ holiday (plus public holidays) </li><li>Ability to purchase additional holidays </li><li>Free parking on-site (excluding Bristol)</li><li>On-site hair salon, sports centre and gym – all free</li><li>Free lunch and free, (unlimited) hot drinks and fruit</li><li>Free on-site Lifestyle Assist service (concierge)</li><li>Electric vehicle salary sacrifice scheme </li></ul>&nbsp;Health &amp; Wellbeing: <ul><li>Private medical insurance </li><li>Dental insurance</li><li>Health Assessments</li><li>Employee Assistance Programme</li><li>Free GP service (both on-site and digital)</li><li>Free gym, fitness classes and wellbeing centre on-site</li><li>Fertility treatment and menopause support</li></ul> If you are ready to take that next step in your career and would like to have a discreet discussion about this role, please contact me directly at <a href="mailto:brian.greaves@whitecrowresearch.com" rel="noopener noreferrer" target="_blank">brian.greaves@whitecrowresearch.com</a> or via LinkedIn: <a href="https://www.linkedin.com/in/brian-greaves1987" rel="noopener noreferrer" target="_blank">linkedin.com/in/brian-greaves1987</a> or alternatively, apply now!&nbsp;

Responsibilities: <ul><li>Customer Service Representative is the key to assuring customer satisfaction through on time delivery commitments and quality and accuracy of product delivery with focus of improving our customer service processes through LEAN principles.</li><li>This position reports directly to the Customer Service Supervisor located in North America, and you will work from our Kuala Lumpur office.</li><li>You will ensure all customer orders are processed in an efficient, accurate and timely manner while managing incoming phone calls.</li><li>You will work closely with the sales team and technical support team by entering service tickets in the CRM system.</li><li>You will support all Operations functions as needed to support customer demands.</li></ul> Requirements: <ul><li>Education – Secondary education or above, 1 or more years in customer service role</li><li>Experience – Proficient Microsoft office experience with strong typing skills and computer efficiency.</li><li>Experience in Sage X3, Salesforce CRM, 3CX phone system is a plus.</li><li>Skills – Excellent verbal and written communication skills in English and Mandarin.</li><li>Customers Define our Success – Solid foundation of customer care and relations with excellent talent for using strategies to improve our customer experience from first contact point of view.</li></ul>

Role Description:&nbsp; <ul><li>Client energizes the world economy.</li><li>Client occupies a unique position in the global energy industry. We are the worlds largest producer of hydrocarbons (oil and gas), with the lowest upstream carbon intensity of any major producer.&nbsp;</li><li>With our significant investment in technology and infrastructure, we strive to maximize the value of the energy we produce for the world along with a commitment to enhance Client’s value to society.</li><li>Headquartered in the Kingdom of Saudi Arabia, and with offices around the world, we combine market discipline with a generations’ spanning view of the future, born of our nine decades experience as responsible stewards of the Kingdom’s vast hydrocarbon resources. This responsibility has driven us to deliver significant societal and economic benefits to not just the Kingdom, but also to a vast number of communities, economies, and countries that rely on the vital and reliable energy that we supply.</li><li>We are one of the most profitable companies in the world, as well as amongst the top five global companies by market capitalization.</li></ul> Overview: <ul><li>Client purchased a 70% stake to accelerate its downstream strategy and leverage petrochemicals growth opportunities. A Collaboration and Integration Committee (CIC), with senior leaders from Client was established to optimize this investment by integrating upstream production; expanding capabilities in procurement, supply chain, manufacturing, marketing and sales; complementing geographic presence, projects and partners; and increasing the resilience of cash flow generation with synergistic opportunities. Client’s Affairs and Integration Department (SA&amp;ID) has the responsibility to represent Client’s interest, support the CIC and manage the relationship and interactions.</li><li>The Business Development Specialist in SA&amp;ID reviews business development submissions; provides assistance in sourcing, screening, analyzing, planning and developing new business ventures, or a portfolio of ventures; provides high-level professional expertise in the development and management of new business ventures; assists in leading business portfolios and managing development of commercial agreements; providing administrative direction to analysts in reviewing legal documents; supports in managing negotiation strategy and execution; and supports in presenting business cases to Client in order to pass the required approval gate at Management Committee and/or Board meetings.</li></ul> Responsibilities: <ul><li>Manages business development processes from screening, early engagements, studies, negotiation, and other required activities to progress proposals through stage gates all the way to deal closure.</li><li>Leads business development activities encompassing: creating and developing partnerships along the value chain; developing business proposals; and identifying suitable partnership strategy and business models to maximize value creation for Client.</li><li>Assists in the technical development and economic justification of capital programs, and alternatives to proposed capital projects.</li><li>Liaises with other departments to identify growth opportunities and capture synergies between assets.</li><li>Studies margin improvement opportunities in current refining and chemicals assets in context with the competitive landscape and market fundamentals.</li><li>Supports sustainability projects in line with environmental standards and decarbonization targets.</li><li>Provides commercial and technical expertise in executing the downstream strategy, including appraisal of strategic options, identification of strategic tradeoffs and implementation plans.</li><li>Represents Client in professional societies, standard committees and conferences.</li><li>Prepares, reviews and presents Management Committee briefs and presentations.</li><li>Provides developmental and mentoring support to Business Development Analysts.</li></ul> Requirements: <ul><li>Bachelor’s degree in Engineering, Business, or Economics. MBA or a relevant advanced degree is strongly preferred as are relevant professional certifications such as: Certified Financial Analyst (CFA), Certified Management Accountant (CMA), and/or Certified Project Management Professional (PMP).</li><li>15 years of professional experience in business development, with a strong track record of economic and commercial evaluations for major chemicals and refining projects, and a deep understanding of associated operations and integration of assets.</li><li>Proven track record of successfully developing strategies and vision to develop an emerging business within a large well-established organization.</li><li>Strong business development and partnership development experience, including: establishing anchor projects with key partners and bringing companies together as co-investors in a large project investment.</li><li>Excellent understanding of financial analysis and valuation methodologies, commercial principals and mechanisms related to a transaction, and various types of commercial transactions.</li><li>Expert in navigating and influencing complex internal stakeholder groups to ensure successful business outcomes.</li><li>Expert in international business and cross-cultural professional practices.</li><li>Strong understanding of the petrochemicals industry, market Intelligence and familiarity with short-term and long-term strategic planning would be a preferred.</li></ul> Working environment <ul><li>Our high-performing employees are drawn by the challenging and rewarding professional, technical and industrial opportunities we offer, and are remunerated accordingly.</li><li>At Client, our people work on truly world-scale projects, supported by investment in capital and technology that is second to none. And because, as a global energy company, we are faced with addressing some of the world’s biggest technical, logistical and environmental challenges, we invest heavily in talent development.</li><li>We have a proud history of educating and training our workforce over many decades. Employees at all levels are encouraged to improve their sector-specific knowledge and competencies through our workforce development programs – one of the largest in the world.</li></ul> Country/Region:&nbsp;SA

The role:The Digital IT Service Delivery Manager will be responsible for cross domain applications operation including E-commerce(Salesforce), CRM(CPRV), Digital Marketing(Sitecore) across NA&amp;SAPMENA all markets, as well as taking care of O+O data integrity from frontend to backend for maintaining brand image.This role is not only govern operation vendors to provide daily IT operation support to business users, but also requires very hands on for resolving and preparing incident report for critical/P1 incidents, always acts as the SPOC(Single Point of Contact) from Zone IT &nbsp;Operation team to manage business requirements and expectation to IT Support.This role need to work closely with project team for new project transition including optimize the process of handover, re-define knowledge sharing checklist, review and share critical incidents post go-live or under AMS operation scope. This role will also need to work closely with the none digital domain IT SDMs for providing one IT operation support, including but not limited to Infrastructure, Security, Network and Integration, as well as local digital IT counterparts, Global IT and CDMO, platform support teams. &nbsp;Responsibilities:-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Take the responsibility for all incidents and service requests backlog management post project go-live.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure all projects well handed over from delivery to operation vendor with the right governance from Zone IT.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Set up from scratch or optmize exiting process to govern operation vendors provide IT support within aligned SLA per SOW.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proactive to drive or initial discussion with internal or external teams to align cross domain support process.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for providing consistent monthly/quartly IT operation report to local team and share through IT webinar or email notification.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for inbound and outbound data monitoring (API &amp; batch file both) governance, ensure E2E data quality management take in place across all ecosystems.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Host regular meeting with local team, understand business pain points and address their concern, engage operation vendor to address issue in a timely manner.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Define and align holiday season support process during Double11, Double 12, X-Mas, Black Friday and New Year.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Hands on or lead the teams support critical/P1 incidents, including but not limited to find root cause and resolve the issue permanently or set up monitoring process to prevent it happening again.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure timley notification will be sent/updated to all stakeholders when critical/P1 issue happens or planned/unplanned downtime.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Account Request management including creation/modification/deactivation and audit support.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Make sure in-scope applications/websites stability and availability, and improve user satisfaction on the IT operation we provided.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Follow global standard ITSM policy and streamline to NA&amp;SAPMENA zone, such as move ITSM tool from Jira to SNOW for all in-scope digital applications.&nbsp;&nbsp; Requirements :·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;At least 5 years digital IT operation experience in multicultural company, preferably with the knowledge of Salesforce, GCP, Tealium platforms support.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;With the mindset of continuous improvement from process governance perspective for leading operation vendors provide contingency IT support.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Good communication skill in managing key business stakeholders requirements and expectation, and work closely with the other internal/external teams.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Good time management skill to handle multiple tasks in an aglitiy way.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to govern operation vendors to manage the high tickets backlog and address high priority tickets.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proactive and self-motivated person, a good team player.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent English Read/Write Skills.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;ITIL certification is must and PMP certification is preferred. &nbsp;

Role Description: <ul><li>The Audit Manager (Technology Infrastructure) will be based in Singapore reporting to the APAC Senior Audit Manager TCTP TI (Technology, Change and Third Parties – Technology Infrastructure) with applicable local matrix reporting.</li><li>The position contributes to the scoping and execution of the overall audit process and delivery of the audit plan for the global TI audits.&nbsp;</li><li>The candidate should possess in-depth knowledge of technology infrastructure such as server and workstation Operating Systems, database management systems, middleware including web-servers, storage systems, voice and data networks, data-protection and cybersecurity infrastructure, data centre operations, IT General Control processes including Information Security along with related risks and controls and technology auditing</li></ul>&nbsp;Responsibilities: <ul><li>Understand and grasp the audit methodology, corporate standards, and internal control processes</li><li>Execute audit assignments through effective collaboration with the regional or global audit teams within budgeted timelines and costs</li><li>University Degree (preferably Engineering or IT related)</li><li>At least eight years of experience of auditing or managing IT infrastructure systems in a medium to large scale environment (preferably in Banking sector) with strong understanding of IT infrastructure risks, controls, and regulations, and project management.</li><li>Preferred to possess subject matter expertise in one or more technology infrastructure disciplines and a strong technology infrastructure knowledge, with a sound understanding of the financial services provided by Company,especially those associated with the ASPAC region</li><li>Demonstrated analytical ability to identify and articulate emerging risks, control issues, and business impact to identify root cause and recommending solutions.</li></ul>&nbsp;Requirements: <ul><li>Strong in written and assertive verbal English communications along with effective interpersonal and negotiation skills.</li><li>Relevant professional qualifications such as Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP) preferred.</li><li>Experience in designing or using Computer Assisted Audit Tools and Techniques (CAATTs)&nbsp;</li><li>Willingness to travel (approx. 25% annually) within APAC or globally</li><li>Lead and execute technology audits by identifying key risk and controls, develop and execute control assessment plans, draft control issues and present them to the technology management, discussing practical solutions</li><li>Through the Business Monitoring process, monitor the risk and control environment of the technology infrastructure operations in the assigned audit entities including emerging risks</li><li>Develop and maintain effective relationship with the business management through effective communication skills with a no-surprises approach&nbsp;</li><li>Assess impact of applicable regulations to the technology processes and adequacy of controls for compliance</li><li>Good knowledge of the modern banking technology systems with awareness of the applicable regulatory requirement</li></ul>

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29 salesforce certified pd1 Jobs found

B2B Regional Product Owner/ Program Manager

B2B Regional Product Owner/ Program Manager

Finance Analyst/Senior Financial Analyst

Senior Manager, Risk and Controls

Manager IT Business Partner Commercial

Solutions Architect (Bristol/Malmesbury)

Customer Service Representative

Business Development Specialist

Digital IT Service Delivery Manager

Transformation Roles

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29 salesforce certified pd1 Jobs found

B2B Regional Product Owner/ Program Manager

B2B Regional Product Owner/ Program Manager

Finance Analyst/Senior Financial Analyst

Senior Manager, Risk and Controls

Manager IT Business Partner Commercial

Solutions Architect (Bristol/Malmesbury)

Customer Service Representative

Business Development Specialist

Digital IT Service Delivery Manager

Transformation Roles

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.