Customer Experience Director

Senior Accountant

Associate, Investment Finance, Global Investment Services

Manager - Training

Lead, Data & AI Governance

Sales Manager

UAEN Assistant Manager - Contracts

Section Manager – Channel Sales

Software Engineer - ERP

Senior Manager-Advanced Quality Engineering

Responsibilities: Customer Experience Strategy &amp; Governance: <ul><li>Develop, implement and continuously evolve the Companys Customer Experience strategy, roadmap, service standards and priorities in alignment with overall business objectives.</li><li>Establish the Customer Experience governance framework and ensure clear accountability for customer experience performance across relevant functions.</li><li>Represent the Voice of the Customer within the organization and ensure customer insights are considered in strategic, commercial, product and operational decisions.</li><li>Establish cross-functional governance for significant customer-impacting issues, ensuring root causes, corrective actions, responsible owners and deadlines are defined and tracked through to closure.</li><li>Collaborate with Commercial, Marketing, Product, Technology, Network, Finance, Regulatory, Legal and other departments to deliver a consistent and seamless end-to-end customer experience.</li></ul>&nbsp;Customer Support Operations: <ul><li>Lead the Customer Support Operations function and ensure effective management of internal and outsourced customer support operations.</li><li>Ensure customers receive timely, consistent and high-quality support across all relevant customer service channels and touchpoints.</li><li>Define and monitor operational KPIs and SLAs, including service levels, response and resolution times, First Contact Resolution, productivity and other relevant customer support indicators.</li><li>Continuously optimize customer support processes to improve efficiency, reduce customer effort, improve service quality and control operating costs.</li><li>Oversee internal and outsourced inbound and outbound customer support operations and ensure third-party partners meet agreed service levels, productivity, quality and customer experience standards.</li><li>Define workforce dimensioning, capacity planning and resource allocation requirements for internal and outsourced operations based on customer demand, contact volumes and business requirements.</li><li>Establish and oversee effective escalation processes for complex, sensitive or unresolved customer issues, ensuring clear ownership and timely resolution.</li><li>Ensure appropriate business continuity and customer-support procedures are in place for network incidents, system outages, major campaigns, unexpected increases in customer demand and other high-impact events.</li><li>Assess and recommend technologies, systems, automation and self-service solutions that improve customer experience, operational efficiency and cost-to-serve.</li><li>Define the Customer Experience organizational structure and resource requirements, and oversee recruitment priorities, performance management, employee development and succession planning.</li></ul> Quality Assurance &amp; Continuous Improvement: <ul><li>Lead a structured Continuous Improvement program across customer-facing operations using customer feedback, operational data, quality findings and root-cause analysis.</li><li>Own the Customer Experience Quality Assurance framework, including quality standards, interaction audits, mystery evaluations, calibration, quality scorecards and corrective-action mechanisms across internal and outsourced operations.</li><li>Analyze customer complaints, repeat contacts, escalations, quality findings and operational data to identify recurring issues and root causes, and drive cross-functional corrective and preventive actions through to implementation.</li><li>Identify opportunities to reduce avoidable and repeat customer contacts through process simplification, automation, self-service, improved communication and permanent resolution of root causes.</li><li>Track Continuous Improvement initiatives and measure their impact on customer satisfaction, service quality, operational efficiency, contact reduction and other relevant business outcomes.</li><li>Lead end-to-end customer journey reviews and service-design initiatives to identify pain points, reduce customer effort, improve First Contact Resolution and enhance the experience across physical, assisted and digital touchpoints.</li></ul> Training, Knowledge &amp; Capability Development: <ul><li>Oversee the Customer Experience Training function and establish a structured capability-development framework covering onboarding, product and service knowledge, systems, processes, customer handling, soft skills, coaching and refresher training.</li><li>Ensure Training Needs Analysis is driven by quality results, customer feedback, operational performance and identified competency gaps, and measure the effectiveness of training interventions.</li><li>Establish and maintain effective Knowledge Management practices, including customer-care SOPs, scripts, FAQs, knowledge articles and operational guidelines, ensuring frontline teams receive accurate and timely information.</li><li>Promote a culture of customer focus, continuous learning and high performance through coaching, recognition and employee-development initiatives.</li></ul> Customer Analytics, Voice of Customer &amp; Insights: <ul><li>Lead the Customer Analytics function and ensure customer and operational data is converted into actionable insights for Customer Experience and the wider business.</li><li>Establish CX dashboards and reporting covering customer behaviour, contact drivers, complaints, repeat contacts, service performance, quality, satisfaction, retention/churn indicators and emerging customer trends.</li><li>Own the Voice of Customer and CX measurement framework, including NPS, CSAT, First Contact Resolution and other relevant customer experience indicators, establishing targets and monitoring performance against them.</li><li>Use surveys, complaints, customer interactions, research and other feedback channels to identify customer needs, expectations, pain points and emerging trends, ensuring insights are translated into clearly defined improvement actions.</li><li>Utilize customer segmentation based on relevant behaviors, preferences, value, demographics and usage patterns to support customer experience initiatives, service prioritization and relevant business campaigns.</li></ul> Product, Process &amp; Operational Readiness: <ul><li>Ensure Customer Experience is appropriately involved in the development and implementation of new products, services, campaigns, processes and customer-impacting system changes, with customer experience risks identified before implementation.</li><li>Establish operational-readiness requirements for major launches and changes, including capacity, processes, systems, training, knowledge materials, customer communication and escalation procedures, and monitor customer impact following implementation.</li></ul> Performance, Compliance &amp; Financial Management: <ul><li>Provide senior management with regular reporting on Customer Experience performance, customer trends, key risks, operational performance, Continuous Improvement initiatives and areas requiring management attention.</li><li>Ensure Customer Experience operations comply with applicable regulatory requirements, company policies, data protection requirements and industry standards in coordination with Regulatory, Legal and other relevant functions.</li><li>Develop and manage the Customer Experience operating budget and monitor operating costs, productivity and cost-to-serve, identifying opportunities to improve efficiency without negatively impacting customer experience.</li><li>Manage key Customer Experience vendors and partners, ensuring contractual commitments, SLAs, costs, quality standards and performance expectations are effectively monitored and managed.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s Degree in Business Administration, Communications, Marketing, or a related field,</li><li>A Master’s degree or professional certification (e.g., CCXP - Certified</li><li>Customer Experience Professional) is highly preferred.</li></ul>

Role Description: <ul><li>Reporting to the Finance Manager, the overall purpose of the Senior Accountant role is to manage the product costing and record to report processes for effective business control.</li></ul> Responsibilities: Financial Performance&nbsp; <ul><li>Coordinating closure of financial period in SAP and ensuring timely and accurate reconciliation of General ledger accounts.</li><li>Coordination of roles/activities leading to end month reporting and preparation of Monthly Management Reports including circularization of weekly podcast numbers, sales report, and monthly EPM upload.&nbsp;</li><li>Provide support with the annual budgeting and quarterly forecast process.&nbsp;</li><li>Prepare accurate and timely product costing for review by Finance manager including vessel-wise landed costs to management/sales team to aide in pricing decisions.</li><li>Review product GR/IR clearing accounts reconciliations and follow up on timely closure of reconciling items.&nbsp;</li><li>Review and co-ordination of submission of supplier Reconciliations: Review of product supplier</li><li>&amp; transporter reconciliations and verification of supplier debit and credit notes ensuring timely supplier payment allocation. Ensure all open items are resolved and follow up for outstanding amounts.&nbsp;&nbsp;</li></ul> People &amp; Culture Leadership&nbsp; <ul><li>Coordination with finance team on book keeping activities leading to end month reporting i.e. sales order process completion, timely booking of suppliers/vendor Invoices.</li><li>Liasing with finance team during TB review and quarterly controls reporting to ensure timely submission of inter-company reconciliations, bank reconciliations, petty cash certificates and customer account reconciliations.</li><li>Liasing with supply and distribution for timely closure of open trade payables.</li><li>Support external stakeholders with information submission (e.g. banks, tax consultants, suppliers etc) Strategy Execution &amp; Transformation&nbsp;</li><li>Review of Trial Balance with emphasis on accuracy and completeness of General Ledger Accounts and up to date reconciliations.</li><li>Digital Transformation: Optimization of SAP and process automation, ensure real time processing. Governance, Compliance &amp; Control</li><li>Fixed Asset Register: Oversee maintenance of Fixed Assets master records with the assistance and support of all assets’ owners.&nbsp;</li><li>Customer Onboarding: Support the commercial team with any analysis required during the customer onboarding process i.e. customer ratio computation.&nbsp;</li><li>Audit Compliance: Assist Finance manager to liaise with and provide information to internal and external auditors and to statutory bodies in line with statutory laws and regulations and drive for closure of identified actions. Assist with KRA Audit Matters &amp; Tax Health Checks by providing necessary support &amp; availing requested information and reconciliations.</li><li>Enhanced Controls Matrix: Ensure timely submission of GR/IR, Supplier/Transporter Accounts, Tax and accruals Reconciliations.</li><li>Regulatory Compliance: Review tax returns prior to filing by 20th monthly and Tax GL Vs Itax reconciliations and VAT account clearing on or before end month.</li></ul> Requirements: <ul><li>A first degree in Accounting/Finance or any related discipline.</li><li>Membership in either of the following professional bodies Certified Public Accountant (CPA-K) or Association of Certified Chartered Accountants (ACCA)</li><li>At least 5 years of post-qualification experience.</li><li>Experience in use of modern accounting/financial techniques and software.</li><li>Must have the experience and capability to ensure timely and accurate preparation of the consolidated financial reports.</li><li>Understanding of finance and accounting principles and standards, responsibilities, code of ethics and certification.</li><li class="ql-align-justify">Ability to identify audit issues, present audit findings and recommendations to the Finance Manager.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li></ul>

Responsibilities: <ul><li>Manage financial due diligence, including the assessment of findings and purchase price adjustments for investments, divestments, and restructurings</li><li>Assess and strengthen the financial operations, controls and governance of investee companies</li><li>Provide financial and operational advice on investment holding structures, funding, cash repatriation, accounting and valuations matters</li><li>Oversee the set up and maintenance of investment holding structures, including capital structure maintenance, cash management and regulatory filing</li><li>Coordinate with operations team to fulfill investment operational requirements, including liaising with banks on funding requirements</li><li>Monitor key financial controls for asset operations - including cash controls and review of investee financials - and liaising with external auditors</li><li>Identify surplus cash of investments and drive repatriation solutions in partnership with Investment Teams, Treasury, and investee companies</li><li>Review market valuation for private investments and provide insights into valuation movements and investment returns</li></ul> Requirements: <ul><li>Strong academic background in Accounting, Finance, or equivalent</li><li>Certified Public Accountant preferred</li><li>At least 3-5 years of relevant working experience, with a preference for experience in Investment Finance related activities</li><li>Strong understanding of investment structures, financial governance, accounting, valuation concepts and financial controls</li><li>Strong stakeholder management and communication skills, with the confidence to engage investment professionals, investee companies, service providers, and advisors</li><li>Highly motivated, intellectually curious, and adaptable, with the ability to thrive in a dynamic and evolving investment environment</li><li>Strong project management and execution capabilities, with the discipline to manage competing priorities and deliver outcomes independently</li><li>A collaborative team player who embodies integrity, accountability, and a commitment to excellence</li></ul>

Responsibilities: <ul><li>The job holder will be responsible to design, develop, deliver and administer training programs that enhance employee knowledge, skills, behaviours, and performance to support the company attain its strategic objectives.</li><li>Develop and implement comprehensive Training intervention programs that aligns with Talent Management strategy and overall development of the employees to address specific skill gaps.</li><li>Conduct needs assessment to identify skill gaps and training needs and create training programs that are designed to effectively improve performance and productivity of employees.</li><li>Plan the annual training calendar and delivery of Internal/ External trainings and development programs by rolling out suitable training programs that enhance employees’ skills and performance, increase productivity/ quality of work and meet the identified needs in alignment with the organizations values and culture.</li><li>Facilitate training and awareness sessions/ workshops for employees and leaders and maintain close communication with all to discuss training needs, training methodologies and solutions to ensure that they are fully aware of training opportunities available.</li><li>Deliver training sessions, workshops, and seminars to employees, ensuring content is engaging, relevant, and interactive.</li><li>Develop and manage the training budget to ensure that the best quality of trainings are provided within the established budget and ensure that resources are allocated effectively across all levels of the organization.</li><li>Identify and partner with external vendors to source training content and solutions as needed and measure performance to ensure that the organizations learning and development programs have access to the best training content and solutions available in the market.</li><li>Provide coaching and support to managers and leaders to help them develop their teams and support employee development.</li><li>Conduct post-training surveys to measure training program and vendor effectiveness and relevancy along with individual retention and adoption of learnings.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business Administration with Major’s in Human Resources; Master’s degree- preferred</li><li>Professional certification in Assessment and Learning and/or CIPD in Learning and Development (level 3 or 5)- preferred</li><li>Certified Coach or Certified NLP (Neuro-Linguistic Programming) practitioner - preferred</li></ul>

Responsibilities: Strategy, Framework &amp; Policy Architecture <ul><li>Define Group-wide Data &amp; AI Governance strategy, framework, operating model and roadmap, aligned to business strategy and AI ambitions</li><li>Author and maintain the Groups policy architecture - policies, standards, guidelines and procedures</li><li>Provide oversight, challenge and monitoring of adherence to policies and standards</li><li>Lead the continuous-improvement agenda for governance maturity through targets and metrics</li></ul> Governance Operating Model &amp; Stewardship <ul><li>Establish the governance model: define decision rights (RACI), and Data Owners and Stewardship roles across the business units</li><li>Translate governance topics into business-relevant insights for the relevant audiences.</li></ul> Data Governance, Catalogue &amp; Metadata Standards <ul><li>Set Group standards for data ownership, critical data elements, business glossary, metadata, data classification and dataset certification</li><li>Mandate data contracts on critical datasets and lineage coverage, embedding governance checks into the delivery lifecycle</li><li>Own the access governance standard and govern access to data, balancing innovation with appropriate controls</li></ul> Data Quality Management <ul><li>Own the Group data quality policy and standard - quality dimensions, rule libraries, thresholds and SLAs</li><li>Oversee the data quality operating loop, per-domain scorecards, remediation to SLA and owner-accountability reporting</li><li>Set the dataset certification regime before business use</li></ul> Data Protection, Sharing &amp; Retention <ul><li>Partner with Cybersecurity and Data Protection Office to develop and maintain the data protection framework and policies</li><li>Oversee data-sharing, retention and disposal practices across various stakeholders</li><li>Collaborate with Legal, Privacy and Compliance to ensure data compliance across jurisdictions</li><li>Manage and escalate data protection risks, tracking mitigations to closure</li></ul> Master Data Management <ul><li>Serve as design authority for master data capability, to centralize and manage master and reference data efficiently</li><li>Broker and secure ratification of master data design decisions across systems and stakeholders</li><li>Drive change management, adoption, integration and scaling of the MDM platform across the organization</li></ul> Regulatory Compliance, Risk &amp; Assurance <ul><li>Conduct regulatory horizon scanning across the jurisdictions where company operate, re-baselining policies, controls and plans as laws and standards evolve</li><li>Lead Group-wide Key Risk and Control Self-Assessment initiatives for Data and AI, and coordinate data and AI audits, compliance reviews and inspections</li></ul> Leadership, Reporting &amp; Culture <ul><li>Own the governance KPI metrics, dashboards, and reporting for executive stakeholders</li><li>Serve as the senior liaison between business units and technology on governance requirements</li><li>Be an agent of change inculcating data and AI governance culture and discipline across the organisation</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science, Information Management, Data/Analytics, Engineering, Law, or a related discipline; a relevant postgraduate qualification is an advantage.</li><li>Ongoing commitment to training and professional development.</li><li>At least 8 years of working experience in data management, including 5 or more years leading Data Governance, Data Quality or Master Data Management programmes in multi-entity or regulated organisations.</li><li>Extensive knowledge of data and AI regulatory, standards, and compliance requirements.</li><li>Experience in AI or model governance, model risk management or responsible-AI programmes, including generative AI; exposure to agentic AI governance is an advantage.</li><li>Proven track record standing up or transforming a governance function and operating model.</li><li>Good understanding of risk management and compliance frameworks and related disciplines such as risk and control self-assessment.</li><li>Experience in designing and delivering a Master Data Management capability.</li><li>Strong hands-on technical fluency: proficient in SQL with working Python; credible with modern data catalogues (e.g. DataHub, Microsoft Purview), data quality frameworks, data contracts and lineage, policy-as-code access models and Git / pull-request-based delivery.</li><li>Relevant certifications such as Certified Data Management Professional (CDMP), Certified Information Management Professional (CIMP) or Certified Information Systems Auditor (CISA) are strongly preferred.</li><li>Excellent written and oral communication; skilled at authoring policies, standards, guidelines and executive materials that business and engineering teams can act on.</li></ul>

Responsibilities: Regional Sales Management Key Activities:&nbsp; <ul><li>Comprehensive understanding of customer’s market dynamic, regulatory environment, channel structure, segment trends, competitive environment and decision making network in Latin America.</li><li>Develop relationships with customers, prospects and participate in key customer meetings with Regional Sales team.</li><li>Identify and penetrate white-space markets where Our client has limited or no presence, creating a country-by-country access strategy for priority accounts, channels, and decision makers.</li><li>Generate new business and manage the full sales activity to maximize sales opportunities.</li><li>Engage with key accounts and maintain effective customer relationships.</li><li>Provide insights and updates on customers, prospects, market access barriers, competitor positioning, pricing and regional growth opportunities .</li></ul> Sales Planning and Market Development Key Activities: <ul><li>Promote our client value proposition and market presence in priority Latin America countries, with particular focus on underpenetrated and high-potential white-space markets.</li><li>Promote and sell our client solutions by establishing key contracts and developing relationships with target customers.</li><li>Build and maintain a regional stakeholder map covering manufacturers, converters, distributors, tobacco/nicotine industry contacts, packaging players, agents, and other relevant commercial stakeholders.</li><li>Generate new enquiries from existing customers, prospecting of new customers.</li><li>Identify and create new opportunities and pipelines to deliver growth in revenue and profitability.</li><li>Conduct customer preparation and market segmentation matrix</li><li>Perform market trend analysis and competitor activity in the region</li><li>Present relevant products and participate in regional sales meetings</li><li>Translate informal market signals into commercial strategies, including demand capture, customer education, channel selection</li></ul> Performance Management Key Activities: <ul><li>Monitor performance against the annual plan, pipeline targets, opportunity conversion and white space market entry and penetration through salesforce.</li><li>Monthly customers performance progress tracking against monthly forecast and budget&nbsp;</li><li>Work closely with customers to provide forecast and demand.</li><li>Create and execute actions to address underperformance and stimulate sales activity.</li><li>Identify underperformance root causes by country, account, channel, pricing, access, supply, or competitive factor, and execute corrective actions.</li></ul> Requirements: <ul><li>Existing commercial network in Latin America, ideally including tobacco manufacturers, packaging/converting companies, distributors, agents, or related industry stakeholders.</li><li>Experience in tobacco, nicotine, or adjacent regulated industries is strongly preferred. Candidates from tobacco leaf, cigarette manufacturing, filters, packaging, paper, machinery, distribution, or trade-marketing environments may be particularly relevant.</li><li>Bachelor’s degree (preferably in Engineering, Business, or Marketing).</li><li>10 years of industrial B2B technical sales experience.&nbsp;</li><li>Strong analytical, presentation, and communication skills.</li><li>Fluent in English and Spanish. Portuguese is a strong advantage.</li><li>Detail-oriented, self-motivated, and able to manage multiple priorities.</li><li>Willing to travel frequently.</li><li>Strong understanding of sales, supply chain, and customer service processes.</li><li>Creative and strategic thinker with a passion for business growth.</li><li>Comfortable operating in ambiguous markets where reliable data may be limited and where success depends on local intelligence, trusted relationships, persistence, and disciplined qualification.</li></ul>

Responsibilities: <ul><li>Support in preparing budgetary cost advice for all work elements of the project, ensuring accurate cost estimates and facilitating informed decision-making.</li><li>Issue inquiries to suppliers/subcontractors and prepare bid summaries for review and approval, optimizing procurement processes and securing competitive bids.</li><li>Support procurement and contractual activities, safeguarding the companys interests and ensuring compliance with contractual obligations.</li><li>Generate Order of Magnitude costs for construction projects, providing preliminary cost estimates to guide project planning and decision-making.</li><li>Refine, monitor, and control costs during design development, ensuring cost efficiency and adherence to project budgets.</li><li>Manage cost analysis for new work, repair, and maintenance work to provide detailed cost requirements and timely advice to the client, fostering cost transparency and informed client decisions.</li><li>Liaise and coordinate between civil, Mechanical, Electrical, and other disciplines to ensure the material requirements for different work, assess the feasibility of using different materials, and create various cost scenarios for the client to make informed decisions on the cost implications of material choices.</li><li>Conduct risk analysis of different projects to identify, manage, or avoid potential risks, enhancing the cost-benefit profile of projects through proactive risk mitigation strategies.</li><li>Procure quality services and works, calculating cost benefits to the project and client to ensure adherence to best practices and maximize project value.</li><li>Manage the tendering and awarding process and procedures, ensuring the selection of qualified contractors for bidding and awarding of work within established parameters, fostering competitive procurement practices and securing the best value for the project.</li></ul> Requirements: <ul><li>Graduate in Contracts Management/ Civil Engineering/ Quantity Surveying or related field.</li><li>Certified Contract Manager (CCM) / Professional Contract Manager (PCM) / Certified Public Procurement (CPP)- preferred</li><li>Strong knowledge in FIDIC suite of contracts&nbsp;</li><li>Skilled in Project Management (preferred), Quantity Survey (requirement) and Risk Management (preferred).</li><li>Strong understanding of contract law, construction law, and relevant business law principles.</li><li>Min. 3-5 years of experience with at least 3 years involvement in administering contracts.&nbsp;</li></ul>

Responsibilities: Meeting Business Targets: <ul><li>Responsible for budgeted sales from existing Dealers, Wholesalers &amp; SSI OEM’s&nbsp;</li><li>The Products covered are FHP, Scroll, AC Recips, CDUs, Flow &amp; Dixell. It can be enhanced further.</li><li>Get new business from existing customers.</li><li>Get business from new customers, products &amp; applications</li><li>Work on new business opportunities &amp; focus actions on developing business.</li><li>Adding / enhancing channel partners for business expansion</li><li>Meeting price targets</li></ul> Planning &amp; Reports: <ul><li>Prepare monthly, quarterly &amp; annual sales plan &amp; action plan and execute them to meet targets.</li><li>Provide monthly sales review updates, market &amp; competition updates.</li><li>Regularly provide updates on NBO &amp; other BD activities</li><li>Regularly update the market size, report any specific movement, deviation or trend taking place in the market.</li><li>Work &amp; update salesforce tool mainly NBO’s &amp; activities</li><li>Preparing monthly forecast for production planning.</li></ul> Product support; <ul><li>Offer product support to customers</li><li>Support product validation &amp; qualification at SSI OEM’s</li><li>Support product marketing team for product promotion, market data &amp; business development initiatives in the region</li></ul> Payment Collection: <ul><li>Follow up with customers for payment &amp; monitor their current outstanding payments regularly for ensuring that credit exposure stays under control</li><li>Collect payments on time for keeping DSO under control.</li></ul> Business Development: <ul><li>Regularly travel in the market to meet contractors, SSI OEMs, WHS &amp; Institutional customers</li><li>Support Dealers to get penetration against new customers and competitors, as well as get direct penetration from target customers.</li><li>Pursue new product penetration as well as existing product penetration in new application or unchartered territories.</li><li>Work with AE, Product Engineering, Factory operations &amp; Quality for consistent regular supply, qualifying new or existing products in new applications or areas</li><li>Keep the market updated about new products &amp; technologies, taking sustainable &amp; specific efforts for introducing them in the market for long term business.</li></ul> Requirements: <ul><li>Mandatory experience in the HVAC/Refrigeration/Cooling Systems industry.</li><li>Strong channel sales background with proven target achievement in an IC capacity.</li><li>Experience handling distributors, vendors, and external stakeholders.</li><li>Good communication skills, with English being mandatory.</li><li>Familiarity with product portfolio (HVAC, refrigeration, cooling systems) is preferred.</li></ul>

Responsibilities; <ul><li>Application Development: Partners design and develop high-quality applications in SAP Functional modules COM/FIN/OPERATIONS.</li><li>Automation: Applies internal software deployment platform, methodologies, and tools to automate the deployment process, ensuring smooth and reliable releases.</li><li>Collaboration: Partners with cross-functional teams of product managers, designers, vendors, and other engineers to gather moderately complex requirements and deliver solutions that meet business needs.</li><li>Testing &amp; Debugging: Writes and maintains moderately complex unit tests and integration tests, and performs debugging to maintain the quality and performance of the software.</li><li>Continuous Improvement: Makes suggestions for improving deployment processes and implements approved standards to improve efficiency and reliability.</li><li>Documentation: Drafts and maintains comprehensive documentation for moderately complex software applications, deployment processes, and system configurations.</li><li>Technical Support: Provides technical support and troubleshooting for moderately complex issues with deployed applications to ensure minimal downtime and fast resolution.</li><li>Configuration: configuring, troubleshooting, and solutioning SAP Functional modules.</li><li>Service Management: Looks for continuous improvement opportunities in Incident and Service Request processes based on trend analysis.</li><li>ITSM: ServiceNow support, including process definitions and reporting, including developing and designing reports. Leads process implementation and governance across all ITIL processes, including Incident, Problem, Change, Knowledge, etc.</li><li>Vendor Governance: Monitors and governs all performance metrics of Managed Services Partners.</li></ul> Requirements: <ul><li>Experience: Minimum 7 years of total IT work experience with roughly 5+ years of relevant hands-on SAP/ERP and configuration experience.</li><li>Education: Bachelor’s degree in Computer Science or equivalent practical experience.</li><li>Certifications: ITIL certification is preferred for service management and process governance.</li></ul>

Responsibilities: <ul><li>Implement quality planning and controls for prototype/sample builds; manage build documentation.</li><li>Conduct Measurement System Analysis (MSA) for inspection systems and gauges.</li><li>Analyze samples and quality issues during development; drive corrective actions.</li><li>Ensure design verification and product qualification testing prior to project Gate 5.</li><li>Perform Process Capability Studies to support Final Tool Approval (FTAR) using CTAR methodology.</li><li>Establish and maintain quality controls and documentation for production environments.</li><li>Monitor process capability and oversee corrective actions as needed.</li><li>Approve measurement and cosmetic inspection criteria.</li><li>Support internal and external audits, including customer quality system audits.</li></ul> Requirements: <ul><li>Bachelor’s degree in Electrical, Mechanical Engineering, or related field.</li><li>10+ years of experience in quality control, preferably in cable assemblies, connectors, sockets, or similar industries.</li><li>Strong leadership capability and experience in managing people leaders across cultures.</li><li>Strong communicator with excellent written and verbal English skills.</li><li>Able to communicate effectively across all levels of the organization.</li><li>Trainer of quality tools and methodologies, with experience delivering workshops or coaching teams.</li><li>Deep understanding of ISO 9001, SPC, FMEA, MSA, and 7 QC tools.</li><li>Proficient in Statistical Process Control and Design of Experiments (DOE).</li><li>Demonstrated knowledge and experience with APQP methodology and requirements.</li><li>Familiarity with Model-Based Dimensioning (MBD) and GD&amp;T standards.</li><li>Expertise in EIA-364 test procedures.</li><li>Certified Internal/External Auditor; Six Sigma Black Belt preferred.</li><li>Skilled in quality software tools such as Minitab or JMP.</li><li>Strong organizational skills, strategic planning ability, and customer focus.</li><li>Proven ability to build effective cross-functional relationships and drive results.</li></ul>

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33 salesforce certified pd1 Jobs found

Customer Experience Director

Senior Accountant

Associate, Investment Finance, Global Investment Services

Manager - Training

Lead, Data & AI Governance

Sales Manager

UAEN Assistant Manager - Contracts

Section Manager – Channel Sales

Software Engineer - ERP

Senior Manager-Advanced Quality Engineering

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33 salesforce certified pd1 Jobs found

Customer Experience Director

Senior Accountant

Associate, Investment Finance, Global Investment Services

Manager - Training

Lead, Data & AI Governance

Sales Manager

UAEN Assistant Manager - Contracts

Section Manager – Channel Sales

Software Engineer - ERP

Senior Manager-Advanced Quality Engineering

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WhiteCrow is on a mission to connect companies with the best talent across the globe.