Senior Manager - IT Procurement Category

RCSA & Internal Control Analyst

Specialist, Application Monitoring & Dashboard Analytics (VP2)

Lead, AI & Data Products (Technical)

Senior Team Lead

Customer Experience Director

Engineering Development Associate

Business Process Manager & Strategic Program Manager – MFG/SCM

L3 Lead -  (Datamart/MXML/Risk)

Credit Risk Lead - VP1

Role Description: <ul><li>The Senior Manager – IT Procurement Category Management is responsible for leading strategic sourcing and category management across Information Technology.</li><li>The role owns the end-to-end IT category strategy, including spend and demand analysis, market intelligence, business case assessment, strategic sourcing, contract development, supplier relationship management and value delivery.</li><li>The position works closely with technology and corporate stakeholders to translate business and technical requirements into effective sourcing strategies and commercially competitive contracts.</li><li>The successful candidate will bring strong IT procurement expertise across Software, SaaS, Cloud, Infrastructure, Managed Services, Telecommunications, Cybersecurity and IT Professional Services, with a focus on cost optimisation, service resilience, information security, data protection, compliance and total cost of ownership.</li></ul> Responsibilities: IT Category Leadership <ul><li>Lead category strategies and sourcing across Software and SaaS, Cloud and Hosting, IT Infrastructure, End-user Technology, Networks, Telecommunications, Cybersecurity, Managed Services and IT Professional Services.</li><li>Evaluate commercial and licensing models, including subscriptions, consumption-based pricing, enterprise agreements, perpetual licensing, support and maintenance.</li><li>Work with technology stakeholders to assess technical requirements, scalability, interoperability and service resilience.</li><li>Develop Statements of Work (SOWs), deliverables, acceptance criteria, SLAs, service credits, milestones and payment structures.</li><li>Apply total cost of ownership and lifecycle costing to technology procurement decisions.</li></ul> Strategic Sourcing &amp; Commercial Negotiations <ul><li>Lead complex IT sourcing projects from initial requirements and market engagement through tendering, supplier selection, contract award and implementation.</li><li>Develop appropriate sourcing strategies, including competitive tenders, framework agreements, multi-supplier arrangements and direct negotiations.</li><li>Lead high-value commercial negotiations covering pricing, licensing, service levels, risk allocation, liability, intellectual property, data protection and contractual exit provisions.</li><li>Identify supplier and technology risks, including vendor concentration, technology lock-in, cybersecurity, service continuity and obsolescence.</li></ul> Spend Analysis &amp; Cost Optimisation <ul><li>Analyse IT spend, demand, utilisation and consumption to identify cost-saving opportunities.</li><li>Establish and monitor savings and cost-avoidance targets.</li><li>Lead business cases, commercial assessments and total cost of ownership evaluations.</li><li>Develop pricing benchmarks, should-cost models and commercial scenarios.</li><li>Drive demand management, licence optimisation, supplier consolidation and standardisation initiatives.</li></ul> Market Intelligence &amp; Category Strategy <ul><li>Monitor technology market trends, supplier capabilities, commercial models and regulatory developments.</li><li>Evaluate supplier financial stability, delivery capabilities, market positioning and product roadmaps.</li><li>Develop and maintain IT category strategies, sourcing roadmaps, supplier segmentation and governance frameworks.</li><li>Conduct category reviews and quarterly business reviews, tracking cost, service, risk, innovation and compliance.</li></ul> Stakeholder &amp; Supplier Management <ul><li>Act as the primary procurement partner for designated technology stakeholders.</li><li>Engage with senior technology leadership and advise on sourcing strategies, commercial options and supplier risks.</li><li>Collaborate with IT, Finance, Legal, Information Security, Data Privacy, Enterprise Architecture and Contract Management teams.</li><li>Lead strategic supplier selection, onboarding, performance management and executive-level supplier relationships.</li><li>Monitor contractual obligations, service levels, renewal timelines and supplier improvement plans.</li></ul> People Management &amp; Governance <ul><li>Lead, coach and develop a team of IT procurement professionals.</li><li>Establish team objectives and strengthen capabilities in sourcing, negotiations, contracting, analytics and supplier governance.</li><li>Ensure compliance with procurement policies, sourcing procedures, delegated authority and financial controls.</li><li>Drive continuous improvement, accountability, collaboration and operational excellence.</li></ul> Financial Accountability <ul><li>Manage an IT procurement category spend portfolio of approximately AED 800 million.</li><li>Drive cost reduction, cost avoidance, demand optimisation and measurable value delivery.</li><li>Ensure compliance with approved budgets, financial controls and savings-tracking requirements.</li></ul> Requirements: Qualifications &amp; Experience Education <ul><li>Bachelors degree in Supply Chain Management, Business Administration, Information Technology, Computer Science, Engineering, Finance or a related discipline.</li><li>A postgraduate or advanced degree is preferred.</li></ul> Experience <ul><li>8–12+ years of experience in procurement or category management, with substantial exposure to IT procurement.</li><li>3–5+ years in leadership roles managing complex, high-value IT procurement programmes.</li><li>Demonstrated experience in developing and executing IT category strategies.</li><li>Proven track record in managing IT contracts, supplier negotiations, savings delivery and commercial risk.</li><li>Experience working with senior technology stakeholders is essential.</li><li>Middle East or UAE experience is advantageous but not mandatory.</li></ul> Preferred Certifications <ul><li>CIPS or ISM CPSM.</li><li>ITIL, COBIT, FinOps, Software Asset Management, Cloud or Cybersecurity certifications.</li><li>PMP, PRINCE2 or Lean Six Sigma certifications are advantageous.</li><li>5. Technical Skills &amp; Competencies</li><li>IT procurement and technology category management.</li><li>Strategic sourcing and complex commercial negotiations.</li><li>Software, SaaS, Cloud and IT Infrastructure procurement.</li><li>Cybersecurity, Telecommunications and Managed Services procurement.</li><li>Supplier relationship and performance management.</li><li>IT commercial models, software licensing and contract management.</li><li>Spend analysis, financial modelling and total cost of ownership.</li><li>Statements of Work (SOWs), SLAs, KPIs and performance-based contracting.</li><li>Procurement platforms such as SAP Ariba and Coupa.</li><li>Contract law, information security, data privacy and risk management.</li><li>Project and change management.</li><li>6. Behavioural Competencies</li><li>Strategic thinking and commercial acumen.</li><li>Strong communication and presentation skills.</li><li>Stakeholder management and influencing ability.</li><li>Leadership, coaching and team development.</li><li>Customer focus and solution-oriented thinking.</li><li>Collaboration and relationship building.</li><li>Innovation and continuous improvement.</li><li>Strong execution and accountability.</li></ul>

Role Description: <ul><li>We are looking for an RCSA &amp; Internal Control Analyst to support the rollout and ongoing maintenance of the EMEA Risk and Control Self-Assessment (RCSA) framework and related internal control activities.</li><li>Working alongside the EMEA Risk &amp; Control Manager, the successful candidate will provide day-to-day operational support, including coordination, follow-up, documentation and data consolidation.</li><li>The role will help accelerate the rollout, improve consistency across countries and establish a sustainable long-term operating model, while allowing the EMEA Risk &amp; Control Manager to focus on governance, stakeholder management and overall framework oversight.</li><li>The successful candidate will support the rollout, documentation, testing and maintenance of country-level RCSAs and related internal control activities across EMEA. They will help ensure that risk and control information is accurately collected, structured, tracked and kept up to date in coordination with local stakeholders.</li></ul> Responsibilities: <ul><li>Support the implementation and ongoing development of the EMEA Risk and Control Self-Assessment (RCSA) framework, working with country teams to identify, assess and manage risks in line with the Groups risk management methodology.</li><li>Work collaboratively with stakeholders across a range of business functions, including Operations, Finance, Legal and Health, Safety, Security and Environment (HSSE), to understand local processes, identify potential risks and establish appropriate controls.</li><li>Support the identification and assessment of country-specific risks, documenting existing controls, potential gaps and compensating controls to help ensure risks are appropriately managed.</li><li>Develop and maintain local risk and control registers, ensuring information is accurate, up to date and aligned with regional requirements.</li><li>Work with local stakeholders to harmonise risk management approaches and control frameworks across EMEA, promoting consistency while taking account of country-specific requirements and differences in local maturity.</li><li>Support the implementation of the RCSA framework across EMEA countries, coordinating activities, gathering and consolidating information, monitoring progress and following up with stakeholders to ensure timely completion.</li><li>Support second-line (Line 2) control testing activities, including coordinating evidence collection, reviewing supporting documentation and following up on outstanding information or identified control gaps.</li><li>Contribute to compliance activities, including the ongoing monitoring and documentation of anti-corruption and accounting controls in support of Sapin II requirements.</li><li>Track action plans, remediation activities and outstanding issues, working with local stakeholders to monitor progress, address delays and ensure agreed actions are completed.</li><li>Build effective working relationships across countries and functions, encouraging collaboration, knowledge-sharing and consistent approaches to risk management in an international, matrixed organisation.</li><li>Identify opportunities to improve risk and control processes, documentation and procedures, contributing to the continuous development of a consistent and sustainable EMEA control framework.</li></ul> Requirements: Educational Qualifications <ul><li>A degree or equivalent professional experience in Risk Management, Business, Finance, Compliance or a related discipline would be advantageous.</li><li>Ongoing commitment to training and professional development in risk, compliance and audit processes.</li></ul> Relevant Skills and Experience <ul><li>2–5 years experience in risk management, internal controls, compliance or a related field.</li><li>Experience working with risk and compliance frameworks, including risk identification, assessment and control implementation.</li><li>Experience working in an international business or matrix organisation, engaging stakeholders across multiple countries and functions.</li><li>Good understanding of operational processes and internal controls across different business functions.</li><li>Strong organisational, analytical and communication skills, with the ability to manage multiple priorities and build effective working relationships.</li><li>Confident managing documentation, risk registers, trackers and supporting evidence, with strong attention to detail.</li><li>Able to work autonomously, take ownership of tasks and manage competing deadlines.</li></ul> Personal Characteristics &amp; Behaviours <ul><li>Resilient and adaptable: Comfortable navigating challenges, working through ambiguity and maintaining momentum when faced with competing priorities or differing levels of risk maturity across countries.</li><li>Curious and analytical: Naturally inquisitive, with the confidence to ask questions, challenge assumptions and develop an understanding of risks across different business functions.</li><li>A relationship builder: Able to establish trust, communicate effectively and work collaboratively with stakeholders at different levels and across different countries.</li><li>Structured in approach: Able to bring order to complex or ambiguous situations, organise information clearly and establish consistent ways of working.</li><li>Reliable and accountable: Takes ownership of responsibilities and works closely with the EMEA Risk &amp; Control Manager to support decision-making.</li><li>Collaborative and open-minded: Comfortable working across functions, receptive to different perspectives and motivated to improve how teams work together.</li></ul> Travel Requirements <ul><li>10–20% travel within the country, region and internationally may be required on an ad hoc or regular basis.</li></ul>

Responsibilities: <ul><li>Gather and analyze user requirements for dashboard, monitoring, and reporting enhancements.</li><li>Design, develop, and maintain operational dashboards and monitoring solutions based on business and technical requirements.</li><li>Create, modify, and optimize queries to extract, analyze, and present data for business and operational reporting.</li><li>Develop reports and analytics that provide actionable insights into system performance, availability, and operational health.</li><li>Support and administer enterprise monitoring tools such as Splunk and Geneos.</li><li>Troubleshoot monitoring alerts, dashboard discrepancies, and reporting-related issues.</li><li>Participate in system implementation, enhancement, testing, and deployment activities.</li><li>Ensure compliance with organizational standards, governance, and audit requirements.</li><li>Prepare and maintain technical documentation, user guides, and operational procedures.</li><li>To identify area of monitoring coverage to be improved; and work with relevant teams to enable monitoring solution to improve monitoring coverage.</li><li>To identify area of triage efficiency to be improved; and work with relevant teams to implement solution to improve triage efficiency.</li><li>To identify area of automation of service recovery ability to be improved; and work with relevant teams to implement solution to automate service recovery ability.</li><li>To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, service end-to-end dashboard, and automation of service recovery.</li></ul> Requirements: <ul><li>Strong hunter mentality with a passion for creating new business opportunities and opening new partner relationships.</li><li>Experience in business development, channel sales, partner sales, technology sales, or customer acquisition roles.</li><li>Comfort with outbound prospecting, cold outreach, networking, pipeline generation, and opportunity development.</li><li>Understanding of cloud technologies, managed services, software licensing, cybersecurity, or broader IT solutions.</li><li>Strong commercial acumen with the ability to influence stakeholders and build strategic business relationships.</li><li>Self-motivated, resilient, and driven by achieving growth targets, partner acquisition goals, and business outcomes.</li></ul>

Role Description: <ul><li>The organization is investing in a small number of high-impact AI and data products intended to operate across its global station network. </li><li>Each requires a single accountable owner who can hold the technical architecture and the product direction together, from first implementation through multi-station scale.</li><li>We are looking for a Lead, AI &amp; Data Products to take that ownership.&nbsp;</li><li>This is a senior individual contributor role for an engineer or applied scientist who has moved into product leadership, not a product manager with adjacent technical exposure.</li><li>You will be expected to reason about model design, data architecture and production trade-offs at the level of the engineers building the system, and to hold the roadmap, business case and stakeholder relationships at the level of the executives funding it.&nbsp;</li><li>The role operates horizontally.</li><li>You will act as the single-threaded owner for assigned initiatives, working with the AI Centre of Excellence on patterns and feasibility, with Data Engineering and Platform on the data foundation, with Operational Excellence and the business product owners on process change, and with the forward deployed engineers in region on station rollout.</li></ul> This is a hands-on role. <ul><li>You will review and contribute to code, make architectural calls, and spend meaningful time at the frontline understanding operations directly rather than through documentation.</li></ul> Responsibilities: Technical product ownership <ul><li>Own the product end to end for assigned AI and data initiatives: discovery, technical architecture, roadmap, delivery sequencing and global rollout readiness.</li><li>Act as single-threaded owner. One person accountable for whether the product works, is adopted, and delivers its business case across stations and regions.</li><li>Convert programs into products.&nbsp;</li><li>Move initiatives currently run as projects onto a product footing with a roadmap, a lifecycle, named users and a benefit measure.</li><li>Make the build decisions: in-house, CoE pattern, capability center, or vendor. Own the trade-off and the consequences.</li></ul> Technical depth <ul><li>Set the architecture for AI and data products spanning forecasting, optimization, simulation, GenAI and agentic workflows, and defend it in technical review.</li><li>Work in the codebase. Review designs and pull requests, prototype where it resolves ambiguity faster than discussion, and contribute directly when delivery depends on it.</li><li>Own production quality: model robustness, explainability, evaluation, monitoring, latency and cost in service, not only at launch.</li><li>Build on the platform. Consume governed data through the semantic layer and apply CoE guardrails rather than constructing parallel capability.</li></ul> Business and delivery leadership <ul><li>Translate operational problems into technical solutions and, equally, translate technical constraints into terms operations and commercial leadership can act on.</li><li>Own the business case with the business product owner: the benefit hypothesis, the measurement approach and the reported outcome.</li><li>Lead without direct authority across engineering, data science, operations and regional teams, including delivery through the capability center and vendor partners.</li><li>Work from the frontline.</li><li>Regular Gemba at stations, with operational understanding built firsthand.</li></ul> Requirements: <ul><li>10+ years in engineering, applied AI or data science, with a substantial portion spent building and running systems in production rather than specifying them.</li><li>Demonstrable record of owning technical products end to end and scaling them beyond a first implementation into multi site or multi-market operation.</li><li>Depth in one or more of: forecasting (time series, probabilistic, hierarchical), optimization (MIP, LP, heuristics), simulation, or production GenAI and agentic systems, with working literacy across the others.</li><li>Strong Python and SQL, with practical command of the modern data and ML stack: cloud data platforms, pipelines, model deployment, evaluation and monitoring.</li><li>Experience influencing senior stakeholders and operating across engineering, operations and commercial functions without direct reporting lines.</li><li>Aviation, logistics or complex physical operations exposure is an advantage, not a prerequisite.</li></ul> Qualifications <ul><li>Bachelors, MSc or PhD in Computer Science, Engineering, Data Science, Mathematics, Operations Research or a related field. Personal characteristics</li><li>Technical credibility earned through building, not through managing builders.</li><li>Judgement on trade-offs between scope, speed and quality, with the confidence to decide under incomplete information.</li><li>Clear communication with engineers, operators and executives, adjusting register without losing precision.</li><li>Comfort with ambiguity and being accountable for outcomes rather than activity.</li></ul>

Responsibilities: <ul><li>Lead &amp; participate in the design, development, and maintenance of FMF-related applications.&nbsp;&nbsp;</li><li>Conduct impact analysis and internal data mapping during the design phase.&nbsp;&nbsp;</li><li>Collaborate with business analysts and stakeholders to finalize technical requirements.&nbsp;&nbsp;</li><li>Perform defect analysis and resolution.&nbsp;&nbsp;</li><li>Write and maintain Unix/Linux shell scripts to support automation and integration.&nbsp;&nbsp;</li><li>Execute SQL queries and updates to support application logic and reporting.&nbsp;&nbsp;</li><li>Manage and mentor junior developers, ensuring quality and timely delivery.&nbsp;&nbsp;</li><li>Coordinate with testing, infrastructure, and compliance teams to ensure smooth deployment and support.&nbsp;&nbsp;</li><li>Provide regular updates to project managers and escalate risks/issues with proposed resolutions.&nbsp;&nbsp;</li><li>Lead technical implementation of vendor products (e.g., Firco™ Continuity).&nbsp;&nbsp;</li><li>Perform gap analysis between internal requirements and vendor product capabilities.&nbsp;&nbsp;</li><li>Liaise with vendors to address product limitations, customization needs, and integration challenges.&nbsp;&nbsp;</li><li>Ensure compliance with internal standards and regulatory requirements during implementation.&nbsp;&nbsp;</li><li>Document technical specifications, deployment procedures, and support guides.&nbsp;</li></ul> Requirements&nbsp;&nbsp; <ul><li>Experienced in software development roles, with at least 2 years in a senior or lead capacity.&nbsp;&nbsp;</li><li>Proven eperience in banking or financial services, especially in compliance or payments.&nbsp;&nbsp;</li><li>Strong understanding of SDLC processes and experience in technical design and impact analysis.&nbsp;&nbsp;</li><li>Experience implementing and managing vendor products in enterprise environments.&nbsp;&nbsp;</li><li>Proficient in Unix/Linux shell scripting and SQL.&nbsp;&nbsp;</li><li>Hands-on experience with Java for defect resolution and enhancements.&nbsp;&nbsp;</li><li>Familiarity with payment technologies (SWIFT messaging, transaction flows) and AML systems&nbsp;&nbsp;</li><li>Experience with DevOps practices and CI/CD tools (Jenkins, Artifactory, SonarQube) will be an added&nbsp;</li><li>advantage&nbsp;&nbsp;</li><li>Degree in Computer Science, Engineering, or a related field.&nbsp;&nbsp;</li><li>Additional certifications in payment or compliance technology are advantageous&nbsp;&nbsp;</li></ul>

Responsibilities: Customer Experience Strategy &amp; Governance: <ul><li>Develop, implement and continuously evolve the Companys Customer Experience strategy, roadmap, service standards and priorities in alignment with overall business objectives.</li><li>Establish the Customer Experience governance framework and ensure clear accountability for customer experience performance across relevant functions.</li><li>Represent the Voice of the Customer within the organization and ensure customer insights are considered in strategic, commercial, product and operational decisions.</li><li>Establish cross-functional governance for significant customer-impacting issues, ensuring root causes, corrective actions, responsible owners and deadlines are defined and tracked through to closure.</li><li>Collaborate with Commercial, Marketing, Product, Technology, Network, Finance, Regulatory, Legal and other departments to deliver a consistent and seamless end-to-end customer experience.</li></ul>&nbsp;Customer Support Operations: <ul><li>Lead the Customer Support Operations function and ensure effective management of internal and outsourced customer support operations.</li><li>Ensure customers receive timely, consistent and high-quality support across all relevant customer service channels and touchpoints.</li><li>Define and monitor operational KPIs and SLAs, including service levels, response and resolution times, First Contact Resolution, productivity and other relevant customer support indicators.</li><li>Continuously optimize customer support processes to improve efficiency, reduce customer effort, improve service quality and control operating costs.</li><li>Oversee internal and outsourced inbound and outbound customer support operations and ensure third-party partners meet agreed service levels, productivity, quality and customer experience standards.</li><li>Define workforce dimensioning, capacity planning and resource allocation requirements for internal and outsourced operations based on customer demand, contact volumes and business requirements.</li><li>Establish and oversee effective escalation processes for complex, sensitive or unresolved customer issues, ensuring clear ownership and timely resolution.</li><li>Ensure appropriate business continuity and customer-support procedures are in place for network incidents, system outages, major campaigns, unexpected increases in customer demand and other high-impact events.</li><li>Assess and recommend technologies, systems, automation and self-service solutions that improve customer experience, operational efficiency and cost-to-serve.</li><li>Define the Customer Experience organizational structure and resource requirements, and oversee recruitment priorities, performance management, employee development and succession planning.</li></ul> Quality Assurance &amp; Continuous Improvement: <ul><li>Lead a structured Continuous Improvement program across customer-facing operations using customer feedback, operational data, quality findings and root-cause analysis.</li><li>Own the Customer Experience Quality Assurance framework, including quality standards, interaction audits, mystery evaluations, calibration, quality scorecards and corrective-action mechanisms across internal and outsourced operations.</li><li>Analyze customer complaints, repeat contacts, escalations, quality findings and operational data to identify recurring issues and root causes, and drive cross-functional corrective and preventive actions through to implementation.</li><li>Identify opportunities to reduce avoidable and repeat customer contacts through process simplification, automation, self-service, improved communication and permanent resolution of root causes.</li><li>Track Continuous Improvement initiatives and measure their impact on customer satisfaction, service quality, operational efficiency, contact reduction and other relevant business outcomes.</li><li>Lead end-to-end customer journey reviews and service-design initiatives to identify pain points, reduce customer effort, improve First Contact Resolution and enhance the experience across physical, assisted and digital touchpoints.</li></ul> Training, Knowledge &amp; Capability Development: <ul><li>Oversee the Customer Experience Training function and establish a structured capability-development framework covering onboarding, product and service knowledge, systems, processes, customer handling, soft skills, coaching and refresher training.</li><li>Ensure Training Needs Analysis is driven by quality results, customer feedback, operational performance and identified competency gaps, and measure the effectiveness of training interventions.</li><li>Establish and maintain effective Knowledge Management practices, including customer-care SOPs, scripts, FAQs, knowledge articles and operational guidelines, ensuring frontline teams receive accurate and timely information.</li><li>Promote a culture of customer focus, continuous learning and high performance through coaching, recognition and employee-development initiatives.</li></ul> Customer Analytics, Voice of Customer &amp; Insights: <ul><li>Lead the Customer Analytics function and ensure customer and operational data is converted into actionable insights for Customer Experience and the wider business.</li><li>Establish CX dashboards and reporting covering customer behaviour, contact drivers, complaints, repeat contacts, service performance, quality, satisfaction, retention/churn indicators and emerging customer trends.</li><li>Own the Voice of Customer and CX measurement framework, including NPS, CSAT, First Contact Resolution and other relevant customer experience indicators, establishing targets and monitoring performance against them.</li><li>Use surveys, complaints, customer interactions, research and other feedback channels to identify customer needs, expectations, pain points and emerging trends, ensuring insights are translated into clearly defined improvement actions.</li><li>Utilize customer segmentation based on relevant behaviors, preferences, value, demographics and usage patterns to support customer experience initiatives, service prioritization and relevant business campaigns.</li></ul> Product, Process &amp; Operational Readiness: <ul><li>Ensure Customer Experience is appropriately involved in the development and implementation of new products, services, campaigns, processes and customer-impacting system changes, with customer experience risks identified before implementation.</li><li>Establish operational-readiness requirements for major launches and changes, including capacity, processes, systems, training, knowledge materials, customer communication and escalation procedures, and monitor customer impact following implementation.</li></ul> Performance, Compliance &amp; Financial Management: <ul><li>Provide senior management with regular reporting on Customer Experience performance, customer trends, key risks, operational performance, Continuous Improvement initiatives and areas requiring management attention.</li><li>Ensure Customer Experience operations comply with applicable regulatory requirements, company policies, data protection requirements and industry standards in coordination with Regulatory, Legal and other relevant functions.</li><li>Develop and manage the Customer Experience operating budget and monitor operating costs, productivity and cost-to-serve, identifying opportunities to improve efficiency without negatively impacting customer experience.</li><li>Manage key Customer Experience vendors and partners, ensuring contractual commitments, SLAs, costs, quality standards and performance expectations are effectively monitored and managed.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s Degree in Business Administration, Communications, Marketing, or a related field,</li><li>A Master’s degree or professional certification (e.g., CCXP - Certified</li><li>Customer Experience Professional) is highly preferred.</li></ul>

Role Description: <ul><li>The TS Operations &amp; Engineering Rotation Program is an accelerated development program designed for high-potential early-career professionals.</li><li>Through a series of cross-functional rotations, participants gain hands-on experience across Engineering and Operations, build broad business knowledge, and develop the skills needed for future leadership opportunities.</li><li>Your first rotation will be within our Engineering organization, where you will contribute to real business challenges, collaborate with experienced professionals, and help deliver innovative solutions for global customers.</li><li>This is not a shadowing program. From day one, you will take ownership of meaningful work, use data to solve problems, and help deliver measurable business results.</li></ul> Responsibilities: <ul><li>Contribute to engineering projects from concept through implementation and validation.</li><li>Apply data-driven problem solving to improve products, processes, and business outcomes.</li><li>Partner with cross-functional teams including Manufacturing, Quality, Operations, Supply Chain, and Project Management.</li><li>Support product development, testing, and continuous improvement activities.</li><li>Participate in customer-focused engineering initiatives to help meet performance and quality requirements.</li><li>Analyze technical challenges and recommend practical, effective solutions.</li><li>Present project results, insights, and recommendations to engineering and business stakeholders.</li></ul> Responsibilities: <ul><li>Bachelors or Masters degree in Engineering or a related technical field from a highly regarded university.</li><li>1-3 years of professional work experience in engineering, manufacturing, operations, or a related technical environment.</li><li>Strong analytical and problem-solving skills with the ability to learn quickly.</li><li>Practical experience with CAD tools in design or product development, complemented by knowledge of finite element analysis (FEA) simulation.</li><li>Knowledge of AI-enabled tools and data analytics.</li><li>Ability to work effectively in cross-functional and multicultural teams.</li><li>Strong communication skills with the ability to present ideas and recommendations clearly.</li><li>Fluent English a must</li></ul>

Responsibilities: Program Management: <ul><li>Responsible for overseeing and leading the entire project to ensure the scope and project milestones are met successfully.</li><li>To act as a liaison person between the entire project team (internal and external) and ensure alignment.</li><li>Collaborate with all parties to ensure program meets time, scope, quality and cost targets.</li><li>Report regularly the progress of the program to the stakeholders (Up to group Executive level )</li><li>Manage and lead cross-functional project team members</li><li>Responsible to acquire project resources and form project team (multi-discipline). Develop the team according to project &amp; team needs.</li><li>Manage changes to the project scope, project schedule and project costs using appropriate verification techniques</li><li>Measure project performance using appropriate tools and techniques</li><li>Report and escalate to management as needed</li><li>Manage the relationship with internal and external stakeholders.</li><li>Initiates project scope, requirements and key deliverables by collecting or receiving from management team.</li><li>Responsible to develop Project Management Plan, consistently monitor and control project progress.&nbsp;</li><li>Utilize Project Management Software (such as Microsoft Project) to generate schedules, analyse critical path/ float, and monitor project progress.&nbsp;</li><li>Take a leadership role in coordination of the team member activities. Navigate team to project goal.</li><li>Perform project risk assessment and determine risk respond plan. Regularly monitor identified risks and actively look /aware new potential risk once project progressed&nbsp;&nbsp;</li></ul> Process Analysis and Evaluation: <ul><li>Conduct comprehensive analysis of existing business processes to identify bottlenecks, inefficiencies, and areas for improvement.</li><li>Collaborate with stakeholders to understand business requirements and align process changes with strategic goals.</li><li>Utilize data-driven insights to identify key performance indicators (KPIs) and measure process performance and outcomes.</li></ul> Process Design and Implementation: <ul><li>Develop and design streamlined processes and procedures that enhance productivity, reduce costs, and improve overall operational efficiency.</li><li>Ensure that new processes are clearly documented, communicated to relevant teams, and effectively implemented.</li><li>Work with cross-functional teams to gain buy-in and ensure smooth integration of process changes.</li></ul> Process Monitoring and Optimization: <ul><li>Establish mechanisms for ongoing monitoring and evaluation of implemented processes to identify potential issues or deviations.</li><li>Regularly analyze performance data, gather feedback, and adjust as needed to continuously improve processes.</li><li>Implement best practices and industry standards to further optimize business processes.</li></ul> Requirements: <ul><li>Bachelors degree in Business Administration, Management, Engineering, Supply Chain or a related field. Masters degree is a plus.</li><li>Min 10+ years experince in supply chain</li><li>Proven experience (typically 5+ years) in business process management &amp; driving strategic programs/projects/process improvement with domain knowledge and experience either in Supply Chain (Planning/Purchasing/Warehouse/Logistics) or Manufacturing (Industrial Engineering/Project Management)&nbsp;</li><li>Fluent English and ability to articulate clearly</li><li>Need to have experience in program/project management</li><li>Experience in driving for process improvements in the area of Supply Chain or Manufacturing</li><li>Strong analytical and problem-solving skills with a data-driven approach to decision-making.</li><li>Excellent project management skills with the ability to lead cross-functional teams effectively.</li><li>Strong communication and interpersonal skills to collaborate with diverse stakeholders.</li><li>Knowledge of process improvement methodologies such as Lean, Six Sigma, or BPMN (Business Process Model and Notation).</li><li>Familiarity with process modeling and workflow software tools.</li><li>Ability to adapt to a dynamic and fast-paced work environment</li></ul>

Responsibilities: <ul><li>Plan technical and functional deliverables (including any system enhancements and upgrades) to meet project’s requirements within allocated budget and schedule.</li><li>Plan, monitor and manage risks/issues related to technical delivery. </li><li>Take ownership of any issues that may impact the delivery quality and timeline.</li><li>Provide status update related to technical delivery to TDM/Project Manager (PM)/ Program Manager.</li><li>Plan &amp; allocate resources to support EOD tasks &amp; day to day Production tasks requiring assistance.</li><li>Oversee the deployment tasks, arrange for peer review of codes, maker-checker assignment &amp; updating status to release team.</li><li>Own the delivery plan. Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions. Follow up on the proposed solution and fix the problem</li><li>Manage stakeholders throughout the duration of the role. Ensure project governance is adhered to, any changes are documented and approved</li></ul> Requirements: <ul><li>Bachelors degree in computer science, engineering or similar domain</li><li>Strong Murex skills (Datamart/MXML/Risk)</li><li>Good business domain knowledge in Global Markets and Group Risk</li><li>More than 10 years track record in developing and delivering global/regional IT capabilities for a multi-national/regional company with annual budgetary responsibility</li><li>More than 3 years leadership experience in managing IT delivery teams</li><li>Experience in communicating with functional and technical stakeholders</li><li>Experience in banking industry preferred</li><li>Experience in implementing large-scale, highly available applications or other large project implementation</li><li>Experience in service-oriented technologies</li><li>Proven result-oriented person with a focus on delivery</li><li>Experience in actual systems development work, with prior coding, functional specifications and technical specifications and systems development and testing experience (in aggregate no less than 8 years)</li><li>Good understanding and experience in software development cycle</li><li>Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders</li><li>Good problem solving, analytical, synthesis, system thinking and solutioning skills</li></ul>

Responsibilities: <ul><li>Work with different IT teams across infrastructure, and other divisions to deliver system solutions for the business.</li><li>Build a strong relationship and manage expectations with users and stake holders.</li><li>Oversee Credit Risk delivery and align team (including any system enhancements and upgrades) to meet project’s requirements within allocated budget and schedule.</li><li>Plan, monitor and manage risks/issues related to Functional delivery. </li><li>Take ownership of any issues that may impact the delivery quality and timeline.</li><li>Provide status update related to technical delivery to TDM/Project Manager (PM)/ Program Manager.</li><li>Own the delivery plan. Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions. Follow up on the proposed solution and fix the problem</li><li>Manage stakeholders throughout the duration of the role. Ensure project governance is adhered to, any changes are documented and approved</li></ul> Requirements: <ul><li>Bachelors degree in computer science, engineering or similar domain</li><li>6-9 Years of experience in Murex Credit risk Domain (MLC, Limits monitoring, LRB &amp; counterparty risk )</li><li>Experience in major upgrade project in Risk domain.</li><li>Good understanding of Murex Credit Risk module</li><li>Strong business domain knowledge in Global Markets and Credit Risk</li><li>Experience in communicating with functional and technical stakeholders</li><li>Experience in banking industry preferred</li><li>Experience in implementing large-scale, highly available applications or another large project implementation</li><li>Experience in service-oriented technologies</li><li>Proven result-oriented person with a focus on delivery</li><li>Experience in actual systems development work, with prior coding, functional specifications and technical specifications and systems development and testing experience</li><li>Good understanding and experience in software development cycle</li><li>Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders</li><li>Good problem solving, analytical, synthesis, system thinking and solutioning skills</li></ul>

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116 salesforce implementation Jobs found

Senior Manager - IT Procurement Category

RCSA & Internal Control Analyst

Specialist, Application Monitoring & Dashboard Analytics (VP2)

Lead, AI & Data Products (Technical)

Senior Team Lead

Customer Experience Director

Engineering Development Associate

Business Process Manager & Strategic Program Manager – MFG/SCM

L3 Lead - (Datamart/MXML/Risk)

Credit Risk Lead - VP1

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116 salesforce implementation Jobs found

Senior Manager - IT Procurement Category

RCSA & Internal Control Analyst

Specialist, Application Monitoring & Dashboard Analytics (VP2)

Lead, AI & Data Products (Technical)

Senior Team Lead

Customer Experience Director

Engineering Development Associate

Business Process Manager & Strategic Program Manager – MFG/SCM

L3 Lead - (Datamart/MXML/Risk)

Credit Risk Lead - VP1

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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