Senior Manager - IT Procurement Category

Senior Executive – Data Analytics

RCSA & Internal Control Analyst

Supply Planning Leader

Finance Analyst

Manager - Sourcing (Marketing)

Finance Analyst III (Plant Operations)

Supervisor Supply Chain

Product Manager

Customer Experience Director

Role Description: <ul><li>The Senior Manager – IT Procurement Category Management is responsible for leading strategic sourcing and category management across Information Technology.</li><li>The role owns the end-to-end IT category strategy, including spend and demand analysis, market intelligence, business case assessment, strategic sourcing, contract development, supplier relationship management and value delivery.</li><li>The position works closely with technology and corporate stakeholders to translate business and technical requirements into effective sourcing strategies and commercially competitive contracts.</li><li>The successful candidate will bring strong IT procurement expertise across Software, SaaS, Cloud, Infrastructure, Managed Services, Telecommunications, Cybersecurity and IT Professional Services, with a focus on cost optimisation, service resilience, information security, data protection, compliance and total cost of ownership.</li></ul> Responsibilities: IT Category Leadership <ul><li>Lead category strategies and sourcing across Software and SaaS, Cloud and Hosting, IT Infrastructure, End-user Technology, Networks, Telecommunications, Cybersecurity, Managed Services and IT Professional Services.</li><li>Evaluate commercial and licensing models, including subscriptions, consumption-based pricing, enterprise agreements, perpetual licensing, support and maintenance.</li><li>Work with technology stakeholders to assess technical requirements, scalability, interoperability and service resilience.</li><li>Develop Statements of Work (SOWs), deliverables, acceptance criteria, SLAs, service credits, milestones and payment structures.</li><li>Apply total cost of ownership and lifecycle costing to technology procurement decisions.</li></ul> Strategic Sourcing &amp; Commercial Negotiations <ul><li>Lead complex IT sourcing projects from initial requirements and market engagement through tendering, supplier selection, contract award and implementation.</li><li>Develop appropriate sourcing strategies, including competitive tenders, framework agreements, multi-supplier arrangements and direct negotiations.</li><li>Lead high-value commercial negotiations covering pricing, licensing, service levels, risk allocation, liability, intellectual property, data protection and contractual exit provisions.</li><li>Identify supplier and technology risks, including vendor concentration, technology lock-in, cybersecurity, service continuity and obsolescence.</li></ul> Spend Analysis &amp; Cost Optimisation <ul><li>Analyse IT spend, demand, utilisation and consumption to identify cost-saving opportunities.</li><li>Establish and monitor savings and cost-avoidance targets.</li><li>Lead business cases, commercial assessments and total cost of ownership evaluations.</li><li>Develop pricing benchmarks, should-cost models and commercial scenarios.</li><li>Drive demand management, licence optimisation, supplier consolidation and standardisation initiatives.</li></ul> Market Intelligence &amp; Category Strategy <ul><li>Monitor technology market trends, supplier capabilities, commercial models and regulatory developments.</li><li>Evaluate supplier financial stability, delivery capabilities, market positioning and product roadmaps.</li><li>Develop and maintain IT category strategies, sourcing roadmaps, supplier segmentation and governance frameworks.</li><li>Conduct category reviews and quarterly business reviews, tracking cost, service, risk, innovation and compliance.</li></ul> Stakeholder &amp; Supplier Management <ul><li>Act as the primary procurement partner for designated technology stakeholders.</li><li>Engage with senior technology leadership and advise on sourcing strategies, commercial options and supplier risks.</li><li>Collaborate with IT, Finance, Legal, Information Security, Data Privacy, Enterprise Architecture and Contract Management teams.</li><li>Lead strategic supplier selection, onboarding, performance management and executive-level supplier relationships.</li><li>Monitor contractual obligations, service levels, renewal timelines and supplier improvement plans.</li></ul> People Management &amp; Governance <ul><li>Lead, coach and develop a team of IT procurement professionals.</li><li>Establish team objectives and strengthen capabilities in sourcing, negotiations, contracting, analytics and supplier governance.</li><li>Ensure compliance with procurement policies, sourcing procedures, delegated authority and financial controls.</li><li>Drive continuous improvement, accountability, collaboration and operational excellence.</li></ul> Financial Accountability <ul><li>Manage an IT procurement category spend portfolio of approximately AED 800 million.</li><li>Drive cost reduction, cost avoidance, demand optimisation and measurable value delivery.</li><li>Ensure compliance with approved budgets, financial controls and savings-tracking requirements.</li></ul> Requirements: Qualifications &amp; Experience Education <ul><li>Bachelors degree in Supply Chain Management, Business Administration, Information Technology, Computer Science, Engineering, Finance or a related discipline.</li><li>A postgraduate or advanced degree is preferred.</li></ul> Experience <ul><li>8–12+ years of experience in procurement or category management, with substantial exposure to IT procurement.</li><li>3–5+ years in leadership roles managing complex, high-value IT procurement programmes.</li><li>Demonstrated experience in developing and executing IT category strategies.</li><li>Proven track record in managing IT contracts, supplier negotiations, savings delivery and commercial risk.</li><li>Experience working with senior technology stakeholders is essential.</li><li>Middle East or UAE experience is advantageous but not mandatory.</li></ul> Preferred Certifications <ul><li>CIPS or ISM CPSM.</li><li>ITIL, COBIT, FinOps, Software Asset Management, Cloud or Cybersecurity certifications.</li><li>PMP, PRINCE2 or Lean Six Sigma certifications are advantageous.</li><li>5. Technical Skills &amp; Competencies</li><li>IT procurement and technology category management.</li><li>Strategic sourcing and complex commercial negotiations.</li><li>Software, SaaS, Cloud and IT Infrastructure procurement.</li><li>Cybersecurity, Telecommunications and Managed Services procurement.</li><li>Supplier relationship and performance management.</li><li>IT commercial models, software licensing and contract management.</li><li>Spend analysis, financial modelling and total cost of ownership.</li><li>Statements of Work (SOWs), SLAs, KPIs and performance-based contracting.</li><li>Procurement platforms such as SAP Ariba and Coupa.</li><li>Contract law, information security, data privacy and risk management.</li><li>Project and change management.</li><li>6. Behavioural Competencies</li><li>Strategic thinking and commercial acumen.</li><li>Strong communication and presentation skills.</li><li>Stakeholder management and influencing ability.</li><li>Leadership, coaching and team development.</li><li>Customer focus and solution-oriented thinking.</li><li>Collaboration and relationship building.</li><li>Innovation and continuous improvement.</li><li>Strong execution and accountability.</li></ul>

Role Description: <ul><li>The Business Intelligence &amp; Insights Consultant will be responsible for designing, developing, and delivering enterprise-level BI dashboards, reports, and analytical solutions.</li><li>The role will focus on translating business requirements into actionable insights using Power BI and other data analytics tools, supporting business functions such as Finance, Procurement, and Human Capital Management (HCM).</li><li>The ideal candidate should have strong technical expertise in Power BI, DAX, SQL, and data modelling, along with the ability to engage with business stakeholders and support data-driven decision-making.</li></ul> Responsibilities: <ul><li>Design, develop, and maintain interactive Power BI dashboards, reports, scorecards, and paginated reports.</li><li>Gather business requirements and translate them into technical specifications and reporting solutions.</li><li>Develop data models, DAX calculations, Power Query transformations, and SQL queries.</li><li>Implement Row-Level Security (RLS), Object-Level Security (OLS), drill-through, and dynamic filtering.</li><li>Analyze business data to identify trends, patterns, anomalies, and actionable insights.</li><li>Develop KPI dashboards and performance tracking reports for business stakeholders.</li><li>Ensure data accuracy, consistency, report performance, and adherence to BI standards.</li><li>Collaborate with Data Engineering teams to validate data pipelines and source-to-report accuracy.</li><li>Support self-service BI adoption by conducting user training and developing documentation.</li><li>Engage with stakeholders, manage reporting requirements, conduct UAT, and continuously improve BI solutions.</li><li>Required Technical Skills</li><li>Strong hands-on experience with Power BI, including dashboards, reports, DAX, and Power Query (M).</li><li>Good knowledge of SQL and data extraction techniques.</li><li>Experience in data modelling, including Star and Snowflake schemas.</li><li>Knowledge of Power BI Service, deployment, RLS, and OLS.</li><li>Experience with KPI reporting, data visualization, and business analytics.</li><li>Advanced Excel skills.</li><li>Exposure to Microsoft Fabric, Azure Synapse, Python, or Tableau is an advantage.</li><li>Familiarity with Finance, Procurement, or HCM data domains is preferred.</li></ul> Requirements: <ul><li>Bachelors degree in IT, Computer Science, Business, Data Analytics, or a related discipline.</li><li>4–7 years of relevant experience in BI development, Power BI reporting, data visualization, or analytics.</li><li>Power BI Data Analyst (PL-300) certification required or to be obtained within 12 months.</li><li>Microsoft Fabric Analytics Engineer (DP-600) certification is preferred.</li></ul> Key Competencies <ul><li>Strong analytical and problem-solving skills.</li><li>Excellent stakeholder management and communication skills.</li><li>Strong attention to detail and data accuracy.</li><li>Ability to translate business requirements into technical solutions.</li><li>Good presentation and data storytelling skills.</li><li>Ability to manage multiple reporting requirements and deadlines.</li><li>Continuous learning and improvement mindset</li></ul>

Role Description: <ul><li>We are looking for an RCSA &amp; Internal Control Analyst to support the rollout and ongoing maintenance of the EMEA Risk and Control Self-Assessment (RCSA) framework and related internal control activities.</li><li>Working alongside the EMEA Risk &amp; Control Manager, the successful candidate will provide day-to-day operational support, including coordination, follow-up, documentation and data consolidation.</li><li>The role will help accelerate the rollout, improve consistency across countries and establish a sustainable long-term operating model, while allowing the EMEA Risk &amp; Control Manager to focus on governance, stakeholder management and overall framework oversight.</li><li>The successful candidate will support the rollout, documentation, testing and maintenance of country-level RCSAs and related internal control activities across EMEA. They will help ensure that risk and control information is accurately collected, structured, tracked and kept up to date in coordination with local stakeholders.</li></ul> Responsibilities: <ul><li>Support the implementation and ongoing development of the EMEA Risk and Control Self-Assessment (RCSA) framework, working with country teams to identify, assess and manage risks in line with the Groups risk management methodology.</li><li>Work collaboratively with stakeholders across a range of business functions, including Operations, Finance, Legal and Health, Safety, Security and Environment (HSSE), to understand local processes, identify potential risks and establish appropriate controls.</li><li>Support the identification and assessment of country-specific risks, documenting existing controls, potential gaps and compensating controls to help ensure risks are appropriately managed.</li><li>Develop and maintain local risk and control registers, ensuring information is accurate, up to date and aligned with regional requirements.</li><li>Work with local stakeholders to harmonise risk management approaches and control frameworks across EMEA, promoting consistency while taking account of country-specific requirements and differences in local maturity.</li><li>Support the implementation of the RCSA framework across EMEA countries, coordinating activities, gathering and consolidating information, monitoring progress and following up with stakeholders to ensure timely completion.</li><li>Support second-line (Line 2) control testing activities, including coordinating evidence collection, reviewing supporting documentation and following up on outstanding information or identified control gaps.</li><li>Contribute to compliance activities, including the ongoing monitoring and documentation of anti-corruption and accounting controls in support of Sapin II requirements.</li><li>Track action plans, remediation activities and outstanding issues, working with local stakeholders to monitor progress, address delays and ensure agreed actions are completed.</li><li>Build effective working relationships across countries and functions, encouraging collaboration, knowledge-sharing and consistent approaches to risk management in an international, matrixed organisation.</li><li>Identify opportunities to improve risk and control processes, documentation and procedures, contributing to the continuous development of a consistent and sustainable EMEA control framework.</li></ul> Requirements: Educational Qualifications <ul><li>A degree or equivalent professional experience in Risk Management, Business, Finance, Compliance or a related discipline would be advantageous.</li><li>Ongoing commitment to training and professional development in risk, compliance and audit processes.</li></ul> Relevant Skills and Experience <ul><li>2–5 years experience in risk management, internal controls, compliance or a related field.</li><li>Experience working with risk and compliance frameworks, including risk identification, assessment and control implementation.</li><li>Experience working in an international business or matrix organisation, engaging stakeholders across multiple countries and functions.</li><li>Good understanding of operational processes and internal controls across different business functions.</li><li>Strong organisational, analytical and communication skills, with the ability to manage multiple priorities and build effective working relationships.</li><li>Confident managing documentation, risk registers, trackers and supporting evidence, with strong attention to detail.</li><li>Able to work autonomously, take ownership of tasks and manage competing deadlines.</li></ul> Personal Characteristics &amp; Behaviours <ul><li>Resilient and adaptable: Comfortable navigating challenges, working through ambiguity and maintaining momentum when faced with competing priorities or differing levels of risk maturity across countries.</li><li>Curious and analytical: Naturally inquisitive, with the confidence to ask questions, challenge assumptions and develop an understanding of risks across different business functions.</li><li>A relationship builder: Able to establish trust, communicate effectively and work collaboratively with stakeholders at different levels and across different countries.</li><li>Structured in approach: Able to bring order to complex or ambiguous situations, organise information clearly and establish consistent ways of working.</li><li>Reliable and accountable: Takes ownership of responsibilities and works closely with the EMEA Risk &amp; Control Manager to support decision-making.</li><li>Collaborative and open-minded: Comfortable working across functions, receptive to different perspectives and motivated to improve how teams work together.</li></ul> Travel Requirements <ul><li>10–20% travel within the country, region and internationally may be required on an ad hoc or regular basis.</li></ul>

Role Description: <ul><li>Supply Planning Leader is accountable for end-to-end supply planning across an assigned product portfolio and multiple distribution centers.</li><li>The role ensures timely, cost-effective product availability while balancing customer service, inventory health, working capital, capacity, and logistics performance. This leader converts demand into feasible supply plans, manages risks and constraints, and drives cross-functional execution and continuous improvement in a global, matrix environment.</li></ul> Responsibilities: <ul><li>Develop and execute supply plans aligned with customer demand, inventory targets, business priorities, capacity, material availability, supplier constraints, and transportation lead times.</li><li>Ensure finished-goods availability and timely replenishment across distribution centers, regional warehouses, and source plants by driving MRP recommendations and monitoring plan adherence.</li><li>Lead weekly and monthly supply reviews and actively support S&amp;OP and S&amp;OE by providing supply status, reviewing demand outlook, recommending trade-offs, and driving approved actions.</li><li>Optimize safety stock, MRP policies, inventory deployment, stock coverage, turns, availability, and working capital while maintaining healthy inventory levels.</li><li>Manage phase-in and phase-out planning for the assigned portfolio.</li><li>Identify demand-supply gaps, capacity bottlenecks, material constraints, revenue risks, and service opportunities; lead root-cause analysis, recovery plans, prioritization, and allocation decisions.</li><li>Support customer-service targets, including Fill Rate, STR, OTIF, and PP Confirmation, by aligning commitments with realistic supply capabilities.</li><li>Partner with Demand Planning, Procurement, Manufacturing, Logistics, Customer Service, Product Management, and Sales on material availability, inventory strategy, supply risks, and executive reviews.</li><li>Prepare monthly and annual inventory and freight projections and improve sourcing and transportation economics, including ocean buying from source.</li></ul> Requirements: <ul><li>Bachelor’s degree in Supply Chain Management, Engineering, Operations, Business, or a related field.</li><li>10+ years of experience in supply planning, materials planning, inventory management, manufacturing, distribution, OEM, automotive, industrial, or aftermarket environments.</li><li>At least 4 years of team-leadership experience, with demonstrated stakeholder management, influencing, communication, and problem-solving capability.</li><li>Experience working effectively in fast-paced, global, matrix, and ambiguous environments.</li><li>Strong knowledge of supply and demand planning, forecasting, inventory optimization, capacity and constraint management, distribution networks, transportation, warehousing, and S&amp;OP/S&amp;OE.</li><li>Proficiency in SAP MRP and inventory planning, SAP IBP, and advanced Microsoft Excel; strong Microsoft PowerPoint and analytics capability.</li></ul>

Responsibilities: <ul><li>Responsible for all aspects of Accounts Payable, Accounts Receivable, Fixed Assets</li><li>Review transactions and documentation to ensure compliance with statutory and Group requirements.</li><li>Assist in cost monitoring and controls. Provide analytical support with insights on actual expenses and variances against budget</li><li>Work in a team to perform day-to-day accounting functions, month-end, quarter-end and year-end closing. These may include reconciliations, general ledger entries, Group and Statutory reporting.</li><li>Ensure timely and accurate completion of management accounts, notes to the accounts, cash flow projection and statutory and tax submission.</li><li>Provide support for the planning and budgeting exercise</li><li>Assist in system and process enhancements.</li><li>Liaise with external internal auditors, tax agent, company secretary, regulatory authorities, relationship manager and other parties to ensure compliance with all matters relating to audit, tax, statutory and Group requirements.</li><li>Perform any ad-hoc tasks and responsibilities which the superior may assign from time to time</li></ul> Requirements: <ul><li>Minimum 5 years of working experience in Finance, Accounting or Audit functions</li><li>Have a Bachelor Degree in Accounting or Finance or a professional accounting qualification (e.g ACCA/ CPA Australia/ CIMA)</li><li>Have working experience in a shared service centre / Global Business Service centre experience will be an advantage</li><li>Working knowledge and experience in SAP system is a must</li></ul>

Responsibilities: <ul><li>Develop and execute Marketing category strategies aligned with business objectives and procurement priorities.</li><li>Maintain category plans, sourcing pipelines, spend visibility, and delivery roadmaps.</li><li>Review category performance and refresh strategies in response to business needs, market developments, and performance results.</li><li>Lead complex RFPs, RFIs, RFQs, and strategic sourcing initiatives across assigned Marketing categories.</li><li>Develop sourcing strategies, evaluation models, negotiation plans, and award recommendations aligned with business requirements.</li><li>Act as a trusted strategic procurement partner to senior Marketing stakeholders and executive leadership, building strong relationships and aligning category priorities with business objectives.</li></ul> Requirements: <ul><li>Exposure to SAP Ariba, Coupa, or similar procurement platforms.</li><li>Experience working with senior business stakeholders.</li><li>Strong commercial negotiation and supplier relationship management skills.</li><li>Hands-on strategic sourcing and RFP/RFQ management experience.</li><li>Experience managing categories such as media, advertising, creative agencies, digital marketing, events, PR, and production.</li><li>Strong Marketing Category Management or Marketing Procurement exposure.</li><li>5–8 years of procurement experience.</li><li>High attention to detail, sound judgement, accountability, and commitment to governance and ethical conduct.</li><li>Collaborative and solutions-oriented approach to problem-solving.</li><li>Ability to manage multiple workstreams and deliver within deadlines.</li><li>Strong planning, prioritisation, and project-management skills.</li><li>Ability to engage, influence, and build relationships with stakeholders at all levels.</li><li>Excellent interpersonal, written, and verbal communication skills.</li><li>Strong analytical skills with the ability to assess commercial and supplier risks and develop actionable recommendations.</li><li>Ability to apply digital and AI tools responsibly within procurement operations.</li><li>Practical knowledge of ERP, procurement, and contract-management platforms.</li><li>Proficiency in spend, demand, cost, and market analysis, including benchmarking and commercial scenario development.</li><li>Advanced knowledge of end-to-end strategic sourcing, supplier evaluation, commercial negotiation, and contract management.</li><li>Strong understanding of Marketing categories, agency operating models, commercial structures, and supply markets.</li><li>Practical experience with procurement and e-sourcing platforms such as SAP Ariba, Coupa, or equivalent systems.</li><li>Demonstrated experience in:</li><li>Leading strategic sourcing projects.</li><li>Commercial evaluations and negotiations.</li><li>Supplier relationship and performance management.</li><li>Contract development and management.</li><li>Managing complex procurement activities.</li><li>Experience in Marketing Procurement or managing Marketing-related spend categories is highly advantageous.</li><li>At least 2–3 years of experience in strategic sourcing or category management.</li><li>5–8 years of relevant professional experience within a complex organisation.</li><li>Higher-level professional certifications are an added advantage.</li><li>CIPS Level 4 or an equivalent recognised professional procurement qualification is advantageous.</li><li>Bachelors degree in Supply Chain Management, Procurement, Business Administration, Marketing, or a related discipline.</li></ul>

Responsibilities: Planning and Budgeting&nbsp;: <ul><li>Assist on annual budget preparation.&nbsp;</li><li>Assist on monthly forecast preparation.&nbsp;</li><li>Track weekly forecast variance. In order to provide accurate and timely reports.&nbsp;&nbsp;</li></ul> Inventory Risk tracking/Analysis&nbsp;: <ul><li>Inventory reserve preparation&nbsp;</li><li>High light inventory risks and opportunities monthly&nbsp;</li><li>Monitor inventory physical count.&nbsp;</li><li>In order to comply with corporate policies and risk control&nbsp;&nbsp;</li></ul> Costing&nbsp;accounting&nbsp;: <ul><li>Data prepare(Mater master/Routine/Std cost);&nbsp;</li><li>Month ending JE booking&nbsp;</li><li>PPV program and analysis&nbsp;</li><li>Mat. usage analyzing&nbsp;&nbsp;</li><li>Production scrap report preparing&nbsp;&nbsp;</li></ul> FA accounting&nbsp;: <ul><li>Familiar with Capital Assets policy and comply with the policy(Include local policy)；&nbsp;</li><li>Prepare FA management report(Acquisitions, disposal, transfer etc.) and leading fixed&nbsp;</li><li>assets physical count&nbsp;</li><li>Issuing Asset Tags to assets responsible department&nbsp;</li><li>Intercompany Transfers of Fixed Assets data preparing and follow to financial posting&nbsp;</li><li>Follow Open PO&amp;IO&amp;CIP tracking report by month&nbsp;</li><li>CER review and budget control with report and management.&nbsp;</li></ul> Requirements: <ul><li>At least bachelor’s degree in finance/accounting/taxation or related.&nbsp;</li><li>Over 7-10 years working experience in Finance, costing managerial position is preferred&nbsp;&nbsp;</li><li>Good knowledge and experience in costing of manufacturing.&nbsp;Understand how to manage&nbsp;</li><li>and improve Mfg. variance.&nbsp;&nbsp;</li><li>Good knowledge and experience in SAP.&nbsp;</li><li>Fluent English Mandarin, both written and oral (Added Advantage)</li><li>Strong will to learn and develop the skills.&nbsp;</li></ul>

Role Description: <ul><li>Lead and supervise end-to-end supply chain planning for New Product Introduction (NPI) and New Product Development (NPD) projects at the Shirwal plant.</li><li>The role converts project requirements into executable material, production, capacity, inventory, packaging and logistics plans from early project gates through prototype, validation, pilot build, PPAP/PSW, SOP and ramp-up.</li><li>The position ensures launch readiness, timely risk escalation, disciplined SAP planning and structured handover to the regular MRP planning team after SOP.</li></ul> Responsibilities: <ul><li>Team Leadership &amp; Governance: Lead the NPI planning team, assign project ownership, review priorities and represent supply chain in plant and project launch reviews.</li><li>NPI Planning &amp; Launch Readiness: Own supply chain deliverables from early project gates through prototype, validation, pilot, PPAP, SOP and ramp-up, ensuring material and capacity readiness.</li><li>SAP, Master Data &amp; Material Planning: Ensure timely setup of parts, BOMs, routings, sourcing and MRP parameters. Convert project demand into executable material plans and manage shortages and MRP exceptions.</li><li>Supplier &amp; Cross-Functional Coordination: Coordinate with Procurement, Suppliers, Engineering, Quality, Operations, Logistics and Project Management to secure materials, tooling, packaging, capacity and shipment readiness.</li><li>Risk, Cost &amp; Change Management: Maintain launch risk visibility and control engineering-change, inventory, premium-freight, capacity and obsolescence exposure through timely recovery actions and escalation.</li><li>Performance Improvement &amp; Handover: Standardize NPI planning dashboards and routines, improve data quality and automation, and complete a controlled handover to the series MRP controller after SOP. KEY DELIVERABLES / SUCCESS MEASURES</li><li>On-time completion of NPI supply chain deliverables and gate commitments.&nbsp;</li><li>Material availability and build readiness for prototype, validation, pilot, PPAP and SOP events.</li><li>Accurate BOM, sourcing and MRP master-data readiness before planning execution.</li><li>Clear visibility of shortages, capacity constraints, inventory exposure, freight risk and recovery dates.</li><li>On-time PPAP/PSW support, SOP achievement and stable ramp-up without avoidable customer disruption.</li><li>Controlled inventory, premium freight and obsolescence exposure through early risk management.</li><li>Timely and complete handover from NPI planning to regular series planning after SOP.</li></ul> Requirements: Technical Skills <ul><li>SAP planning and procurement processes (MRP, stock/requirements analysis, material master, PR/PO and inventory visibility) - mandatory.</li><li>Advanced Microsoft Excel, including analytical models, PivotTables, lookups, dashboard preparation.</li><li>Power BI or an equivalent reporting and visualization tool.</li><li>Working knowledge of BOMs, routings, capacity planning, production scheduling, inventory planning, supplier lead times and logistics.</li><li>Good understanding of automotive NPI/NPD phases, PPAP/PSW readiness.</li><li>Bachelors degree, preferably in Engineering, Supply Chain, Operations or a related discipline.</li><li>MBA or equivalent postgraduate qualification is preferred.</li><li>Strong analytical, problem-solving and data-management capability.</li><li>Clear communication, stakeholder management and cross-functional partnership skills.</li><li>Working knowledge of automotive manufacturing, launch planning and project-gate governance.</li><li>3 to 7 years of relevant experience in supply chain, material planning, production planning or NPI/NPD planning within a manufacturing environment.</li><li>Experience managing material and capacity readiness for new product launches from prototype through SOP and ramp-up.</li><li>Hands-on experience with SAP MRP, planning master data, shortage management and supplier follow-up.</li><li>Experience coordinating across Project Management, Engineering, Quality, Operations, Procurement and Logistics.</li><li>People leadership or team-coordination experience, with evidence of disciplined follow-up and escalation.</li></ul>

Responsibilities : <ul><li>Engage executive and corporate users to understand needs, decision workflows and pain points.</li><li>Translate requirements into clear product definitions, user stories and acceptance criteria.</li><li>Run structured discovery and experimentation to validate value and feasibility before build commitments are made.</li><li>Identify opportunities to extend assigned products from task-level support to broader workflow automation, and contribute these to the product roadmap.&nbsp;</li><li>Own the end-to-end delivery of assigned AI products, including Rocket, from definition through to launch.</li><li>Ensure quality, usability and readiness criteria are met before release to a senior user base.&nbsp;</li><li>Own assigned products after launch, driving iterative improvement based on usage data and user feedback.</li><li>Define, track and report product KPIs covering adoption, usage, accuracy, satisfaction and time saved.</li><li>Register and maintain AI use cases for assigned products within the agreed portfolio management process.&nbsp;</li><li>Act as the day-to-day product interface for executive and corporate stakeholders.&nbsp;</li></ul> Requirements: <ul><li>3 – 6 years of experience in digital or AI product management, product ownership or equivalent delivery roles.&nbsp;</li><li>Bachelor’s degree in a quantitative field such as information technology, business, finance, engineering or mathematics.&nbsp;</li><li>Hands-on experience in product management across discovery, delivery and lifecycle.&nbsp;</li><li>Exposure to AI, automation or data-driven products.&nbsp;</li></ul>

Responsibilities: Customer Experience Strategy &amp; Governance: <ul><li>Develop, implement and continuously evolve the Companys Customer Experience strategy, roadmap, service standards and priorities in alignment with overall business objectives.</li><li>Establish the Customer Experience governance framework and ensure clear accountability for customer experience performance across relevant functions.</li><li>Represent the Voice of the Customer within the organization and ensure customer insights are considered in strategic, commercial, product and operational decisions.</li><li>Establish cross-functional governance for significant customer-impacting issues, ensuring root causes, corrective actions, responsible owners and deadlines are defined and tracked through to closure.</li><li>Collaborate with Commercial, Marketing, Product, Technology, Network, Finance, Regulatory, Legal and other departments to deliver a consistent and seamless end-to-end customer experience.</li></ul>&nbsp;Customer Support Operations: <ul><li>Lead the Customer Support Operations function and ensure effective management of internal and outsourced customer support operations.</li><li>Ensure customers receive timely, consistent and high-quality support across all relevant customer service channels and touchpoints.</li><li>Define and monitor operational KPIs and SLAs, including service levels, response and resolution times, First Contact Resolution, productivity and other relevant customer support indicators.</li><li>Continuously optimize customer support processes to improve efficiency, reduce customer effort, improve service quality and control operating costs.</li><li>Oversee internal and outsourced inbound and outbound customer support operations and ensure third-party partners meet agreed service levels, productivity, quality and customer experience standards.</li><li>Define workforce dimensioning, capacity planning and resource allocation requirements for internal and outsourced operations based on customer demand, contact volumes and business requirements.</li><li>Establish and oversee effective escalation processes for complex, sensitive or unresolved customer issues, ensuring clear ownership and timely resolution.</li><li>Ensure appropriate business continuity and customer-support procedures are in place for network incidents, system outages, major campaigns, unexpected increases in customer demand and other high-impact events.</li><li>Assess and recommend technologies, systems, automation and self-service solutions that improve customer experience, operational efficiency and cost-to-serve.</li><li>Define the Customer Experience organizational structure and resource requirements, and oversee recruitment priorities, performance management, employee development and succession planning.</li></ul> Quality Assurance &amp; Continuous Improvement: <ul><li>Lead a structured Continuous Improvement program across customer-facing operations using customer feedback, operational data, quality findings and root-cause analysis.</li><li>Own the Customer Experience Quality Assurance framework, including quality standards, interaction audits, mystery evaluations, calibration, quality scorecards and corrective-action mechanisms across internal and outsourced operations.</li><li>Analyze customer complaints, repeat contacts, escalations, quality findings and operational data to identify recurring issues and root causes, and drive cross-functional corrective and preventive actions through to implementation.</li><li>Identify opportunities to reduce avoidable and repeat customer contacts through process simplification, automation, self-service, improved communication and permanent resolution of root causes.</li><li>Track Continuous Improvement initiatives and measure their impact on customer satisfaction, service quality, operational efficiency, contact reduction and other relevant business outcomes.</li><li>Lead end-to-end customer journey reviews and service-design initiatives to identify pain points, reduce customer effort, improve First Contact Resolution and enhance the experience across physical, assisted and digital touchpoints.</li></ul> Training, Knowledge &amp; Capability Development: <ul><li>Oversee the Customer Experience Training function and establish a structured capability-development framework covering onboarding, product and service knowledge, systems, processes, customer handling, soft skills, coaching and refresher training.</li><li>Ensure Training Needs Analysis is driven by quality results, customer feedback, operational performance and identified competency gaps, and measure the effectiveness of training interventions.</li><li>Establish and maintain effective Knowledge Management practices, including customer-care SOPs, scripts, FAQs, knowledge articles and operational guidelines, ensuring frontline teams receive accurate and timely information.</li><li>Promote a culture of customer focus, continuous learning and high performance through coaching, recognition and employee-development initiatives.</li></ul> Customer Analytics, Voice of Customer &amp; Insights: <ul><li>Lead the Customer Analytics function and ensure customer and operational data is converted into actionable insights for Customer Experience and the wider business.</li><li>Establish CX dashboards and reporting covering customer behaviour, contact drivers, complaints, repeat contacts, service performance, quality, satisfaction, retention/churn indicators and emerging customer trends.</li><li>Own the Voice of Customer and CX measurement framework, including NPS, CSAT, First Contact Resolution and other relevant customer experience indicators, establishing targets and monitoring performance against them.</li><li>Use surveys, complaints, customer interactions, research and other feedback channels to identify customer needs, expectations, pain points and emerging trends, ensuring insights are translated into clearly defined improvement actions.</li><li>Utilize customer segmentation based on relevant behaviors, preferences, value, demographics and usage patterns to support customer experience initiatives, service prioritization and relevant business campaigns.</li></ul> Product, Process &amp; Operational Readiness: <ul><li>Ensure Customer Experience is appropriately involved in the development and implementation of new products, services, campaigns, processes and customer-impacting system changes, with customer experience risks identified before implementation.</li><li>Establish operational-readiness requirements for major launches and changes, including capacity, processes, systems, training, knowledge materials, customer communication and escalation procedures, and monitor customer impact following implementation.</li></ul> Performance, Compliance &amp; Financial Management: <ul><li>Provide senior management with regular reporting on Customer Experience performance, customer trends, key risks, operational performance, Continuous Improvement initiatives and areas requiring management attention.</li><li>Ensure Customer Experience operations comply with applicable regulatory requirements, company policies, data protection requirements and industry standards in coordination with Regulatory, Legal and other relevant functions.</li><li>Develop and manage the Customer Experience operating budget and monitor operating costs, productivity and cost-to-serve, identifying opportunities to improve efficiency without negatively impacting customer experience.</li><li>Manage key Customer Experience vendors and partners, ensuring contractual commitments, SLAs, costs, quality standards and performance expectations are effectively monitored and managed.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s Degree in Business Administration, Communications, Marketing, or a related field,</li><li>A Master’s degree or professional certification (e.g., CCXP - Certified</li><li>Customer Experience Professional) is highly preferred.</li></ul>

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119 sap finance Jobs found

Senior Manager - IT Procurement Category

Senior Executive – Data Analytics

RCSA & Internal Control Analyst

Supply Planning Leader

Finance Analyst

Manager - Sourcing (Marketing)

Finance Analyst III (Plant Operations)

Supervisor Supply Chain

Product Manager

Customer Experience Director

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Skills

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119 sap finance Jobs found

Senior Manager - IT Procurement Category

Senior Executive – Data Analytics

RCSA & Internal Control Analyst

Supply Planning Leader

Finance Analyst

Manager - Sourcing (Marketing)

Finance Analyst III (Plant Operations)

Supervisor Supply Chain

Product Manager

Customer Experience Director

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.