Service Delivery Manager

Central Demand Planner

Warehouse / Logistics Manager

Supply Chain Analyst lll

Channel Manager

Customer Service Specialist

NPD Strategic Sourcing Analyst

Sr. Analyst – Enterprise Systems

Continuous Improvement Lead

Supervisor II Assembly

Responsibilities: Manage Relationship with business on Run service: <ul><li>In charge of Run activities for applications or services and conduct business review with business representatives</li><li>Manage escalation from business teams and ensure business continuity and follow till closure</li><li>Manage dependencies and trigger hierarchical escalation protocol as needed ("pending by user, awaiting vendor status" tickets etc.)</li><li>Own critical outbound communications from IT with business</li><li>Conduct or collaborate with BRM for demand management for minor evolutions in alignment with build teams</li><li>Track and ensure business satisfaction and take necessary action to improve CSAT progressively</li><li>Contribute to larger community of SDM and ITSM Process Owner.</li><li>Onboard other scope into service as the organization is moving to Platform organization.</li></ul> Monitor and control service delivery: <ul><li>Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review</li><li>Review ticket backlog (especially aging tickets) on regular basis and prioritize as per SLA commitments when applicable</li><li>Track, analyze and report metrics (SLA and KPI) and take corrective actions as needed for service excellence</li><li>Work with Application management service partner to generate actionable insights to improve system availability and performance</li><li>Ensure Knowledge Mgmt. and build to run practices are followed and regularly conduct audits</li><li>Recommend, monitor, and ensure continuous improvement activities are delivered by AMS teams</li><li>Increase the ITIL compliance for all services delivered by teams (incident, problem, change.)</li><li>Review global process KPIs using power BI dashboard for process excellence and draft process improvement suggestions</li><li>Lead change management including process governance, CAB &amp; quality control.</li></ul> Requirements: <ul><li>High level of business orientation</li><li>Proactive and process mindset</li><li>Solid IT process knowledge with very good ITIL understanding</li><li>Practical knowledge and experience on IT process development and service roll outs</li><li>Strong experience in supplier collaboration with offshoring model (located in India)</li><li>Demonstrated ability to communicate effectively with different stakeholders (both written and oral).</li><li>Ability to operate in a large and complex organization which is transformation to become more professional.</li><li>Strong Change Management skills</li><li>Excellent problem solving &amp; team collaboration skills</li><li>Experience on SAP function modules (FICO, SD, MM, WM)</li><li>Proven 6+ years working experience as an IT service delivery manager or coordinator</li><li>Knowledge of IT Service Management ITIL EXPERT certification will be appreciated)</li><li>Proven track record in IT/IS Project Management (PMI, Prince 2 certification will be appreciated) including coordination of various teams and service providers</li><li>Experience on SAP (SRM, ABAP, GRC)</li><li>Proficiency in using ServiceNow, PowerBI</li></ul>

Responsibilities: <ul><li>Lead the Global Demand Planning Cycle of the S&amp;OP process: Own and execute the monthly demand process from system handover to consensus sign-off. </li><li>Coordinate inputs from Sales, Product Management, and Finance, and ensure outputs feed into supply planning and S&amp;OP.</li></ul> Improve Forecast Accuracy:&nbsp; <ul><li>Drive measurable improvements in MAPE, Bias, and Forecast Adherence. Use data-driven techniques and root-cause analysis to understand gaps and implement corrective actions.</li></ul> Bridge Strategy and Execution:&nbsp; <ul><li>Translate commercial assumptions and market intelligence into an aligned, actionable forecast that drives capacity, procurement, and financial planning.</li></ul> Advance Tools and Reporting:&nbsp; <ul><li>Develop and maintain robust forecasting reports and KPIs using Excel, Power BI (or Tableau), and SAP IBP. </li><li>Push the team toward automated, visual, and insightful reporting.</li><li>Facilitate Consensus and Governance: Orchestrate monthly consensus meetings and prepare executive-ready materials that clearly communicate changes, assumptions, and risks.</li></ul> Support Constrained Planning:&nbsp; <ul><li>Collaborate with the Supply Planner to identify constraint-driven adjustments and simulate scenarios to evaluate trade-offs.</li><li>Enhance Collaboration and Accountability: Act as the single point of contact for demand planning across regions. Push for timely inputs, challenge assumptions, and ensure cross-functional accountability.</li></ul> Lead Process Improvements:&nbsp; <ul><li>Identify inefficiencies and design solutions—whether it’s template optimization, system enhancements, or training stakeholders on best practices.</li></ul> Support S&amp;OP Strategy:&nbsp; <ul><li>Contribute actively to the broader S&amp;OP cycle, including confidence-level strategies, forecast version control, and long-range planning exercises.</li></ul> Requirements: <ul><li>Bachelor’s degree in supply chain, Engineering, Business, or related field; Master’s preferred</li><li>Minimum 5 years of experience in demand planning or S&amp;OP in a multinational environment</li><li>Demonstrated ability to work independently and proactively influence cross-functional teams</li><li>High proficiency in Excel and Power BI (or Tableau); experience with SAP IBP is strongly preferred</li><li>Strong business acumen and communication skills; able to translate data into decisions</li><li>Fluent in English</li></ul>

Responsibilities: <ul><li>Liable for the overall warehouse, 3PL and logistics operations including receiving, warehousing/inventory control, pick-pack-ship, and distribution of raw material, components, supplies, and finished goods inventory.</li><li>Manages daily site logistics operations, processes, workflows, and escalation through proactive reporting and compliancy to governmental classification &amp; regulatory licensing requirements.&nbsp;</li><li>Accountable to monitor and approve site logistics spend involving freight payment.</li><li>Plan and organize daily or near-term workload to maximize productivity and on time delivery target while supporting the broader organization.</li><li>Collaborates and coordinates with inter-departmental to meet or exceed all KPIs, goals, and objectives.</li><li>Site focal point on escalations involving transportation, warehousing, brokerage operations, and packaging, and crating issue resolution.</li><li>You are responsible to ensure a safe working environment by keeping track of work areas, equipment and tools such as PPE are correctly used.</li><li>Oversee direct reports career growth and development by leading, developing and mentoring, as a contribution to support the development of a strong leadership team and warehouse operation.</li><li>Effective communication with all levels of leadership; internally and externally (customer &amp; vendors).</li><li>interaction with key stakeholders including production, planning, order fulfilment, materials management, and other supply chain teams.</li><li>Maintain inventory accuracy with appropriate materials transactions and effective communication schedules release data or all other logistics/materials requirement information to buyers, planners, manufacturing, and relevant teams.</li><li>Maintains a high standard of warehouse housekeeping/sanitation, supporting a lean work environment by promoting and delivers continuous improvement processes and programs.</li><li>Administers and accountable for government import &amp; export customs policies, tools, statistical&nbsp;</li></ul> Requirements: <ul><li>Demonstrated leading experience of a warehouse that includes successfully driving a site warehouse’s physical inventory, cycle counts and companywide stock take.</li><li>Experience in leading warehouse in supporting production e.g. like receiving, kitting, outgoing and material handling.</li><li>Experience in leading operational teams involved receiving, warehousing/inventory management, and distribution of materials, supplies, components, equipment, and finished goods.</li><li>Understand warehouse and material handling operational discipline principles and techniques involving warehouse layout, picking, inventory counting, variance resolution and discrepant receipt management.</li><li>Strong leadership and people management.</li><li>Knowledge in WMS, ERP, SAP and Microsoft office (especially excel).&nbsp;</li><li>Ability to manage individual contributors (internal and external) performing site logistics operations.</li><li>Fluent in English language and primary local language (written and verbal).</li><li>Proficiency in Mandarin is an added advantage.</li></ul>

Responsibilities: <ul><li>Develop and implement an end-to-end Stocking Policy framework for both raw materials and finished goods for Malaysia and Philippines plants</li><li>Collaborate with cross-functional team and ensure alignment on the stocking policy</li><li>Align inventory strategies with modes of shipment to balance the cost, lead time, and service reliability</li><li>Adjust safety stock parameters based on shipment mode-specific lead times and transit variability</li><li>Work closely with the logistics team to ensure mode of shipment decisions support stocking and replenishment strategies</li><li>Recommend shipment mode adjustments in response to supply chain disruptions, capacity constraints, or changes in demand patterns</li><li>Conduct simulation analysis to provide the impact of changes to stocking policy and mode of shipment on leadtime, inventory, warehousing, and transportation cost</li><li>Ensure governance processes are in place to maintain data accuracy and consistency of stocking policy across Malaysia and Philippines plants and stakeholders</li><li>Drive continuous improvement initiatives to enhance stocking efficiency, optimize inventory, and cost, and enhance customer satisfaction</li><li>Support capability building by training supply chain teams on stocking policy concepts, tools, and governance processes</li><li>Follow up on block inventory and push owners to solve issues</li><li>Follow RMA closely on time</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s degree in supply chain, Operations Management, Industrial Engineering, or related field</li><li>5+ years working experience in Supply Chain roles – Materials Planning, Factory Planning, Finished Goods Planning</li><li>Experience using SAP S/4 Hana, IBP, or equivalent planning tools is a must</li><li>Proficiency in MS Office</li><li>Strong analytical s continuous improvement skills as well as a good understanding of data analytics capabilities</li><li>Strong communication and interpersonal skills, ability to work with various levels of the organization, and to effectively collaborate with cross-functional teams</li></ul>

Responsibilities: <ul><li>Develops and executes sales strategies to drive revenue through indirect sales channels, like distributors, resellers, and partners</li><li>Create and implement strategies and programs to drive sales through indirect channels and achieve revenue targets.&nbsp;</li><li>﻿Establish, maintain, and grow relationships with channel partners to foster strong, profitable partnerships.&nbsp;</li></ul> Requirements: <ul><li>Experience in the following elements required: .</li><li>Review and Manage Open Market Strategy.</li><li>Review, Track, and Manage Regional Channel Development Strategy.</li><li>Review and Manage BM open area and Dealer Prospect initiatives.</li><li>Prepare written responses to routine enquiries.</li><li>Travel and conduct onsite meetings with dealer partners.</li><li>Prepare and edit correspondence, communications, presentations, and other documents.</li><li>Manage regional New Dealer Onboarding.</li><li>Manage Regional Network Optimization, Terminations, Cure, New Dealer.</li><li>proactive daily interaction with BM / RSM.</li><li>Interact with new dealer prospects.</li><li>interact with current dealers.</li><li>review channel processes and suggest improvements.</li><li>Ability to read, write, and speak the English language fluently is required.</li><li>Review market industry data relating to regional new dealer placement.</li><li>Skilled at problem resolution.</li><li>Advanced knowledge of Microsoft Programs, (i.e., Excel, Word, PowerPoint, and Outlook).</li><li>Excellent presentation skills.</li><li>Ability to multitask in a fast-paced office environment.</li><li>Ability to work in a team environment.</li></ul> Key Skills and Competencies: <ul><li>Organizational and planning skills.</li><li>Communication skills.</li><li>Information gathering and monitoring skills.</li><li>Problem analysis and problem-solving skills.</li><li>Judgment and decision-making ability.</li><li>Initiative.</li><li>Prioritizing.</li><li>Team member.</li><li>Attention to detail and accuracy</li><li>Flexibility.</li><li>Adaptability.</li><li>Customer service orientation.</li></ul> Experience in the following elements desired: <ul><li>Knowledge of SAP system</li><li>Management or team lead experience</li></ul>

Responsibilities: <ul><li>Manage incoming customer orders, phone and email enquires relating to price, delivery and product selection.</li><li>Respond to customer technical enquiries with information provided from Hub TSE’s and/or Product Management.</li><li>Update key accounts with regular open order status reports.</li><li>Work closely with Industrial and Utility Sales teams as required to support the allocated customer base.</li><li>Identify new business opportunities and engage with relevant team members to close opportunities.</li><li>Help clients identify additional needs from our product portfolio.</li><li>Review the Daily Booking Reports – Commercial and Scheduling and check for order entry accuracy and highlight delivery concerns to Logistics.</li><li>Attend to customer queries on outstanding orders. For Key Account Customers (KAC), proactively feedback rescheduled delivery information to the customer as advised by the Supply Department.</li><li>Provide accurate information in a timely manner to Logistics, Stores and Production to enable despatch to meet customer request.</li><li>Complete paperwork interfacing with other Departments, - requests for credit and customer returns. Ensure approval by the appropriate level as defined in the DOA.</li><li>Attend the meetings chaired by the Supply Chain Manager &amp; Sales Manager for updates on sales performance and Key Account Customer sales strategy. Be prepared to discuss any issues affecting the customer service function.</li><li>Undertake other duties as required from time to time by the Sales Operations Manager</li><li>Provide input on key accounts directly to the Supply Chain Manager as part of the Sales and Operations planning process.</li><li>Be involved in continuous improvement programmes that are aimed at achieving excellence in customer service.</li><li>Follow all company internal procedures and policies.</li><li>At all times act in the best interest of both internal and external customers.</li><li>Support CSS other team members as required.</li><li>Ensure all relevant sales documentation is filed accurately to align with company CRD Order Management Policy.</li><li>Ensure customer returns (RMA’s) are managed from initial enquiry through to credit issue.</li><li>Ensure adequate notice of absence is provided to allow coverage of the role.</li></ul> Requirements: <ul><li>Secondary Education Level.</li><li>High proficiency with SAP Microsoft &amp; MRP applications</li><li>Ability to organise self and manage multiple tasks.</li><li>Previous Customer Service / Sales experience essential.</li><li>The ability to adapt to different types of customers</li><li>Manage high workload with quick accurate responses to customer inquiries</li><li>Be able to communicate confidently and effectively.</li><li>Work as part of a close Customer Service team to provide an Exceptional Customer Experience</li></ul>

Responsibilities: <ul><li>Focal point of all supply chain initiatives associated with NPD for assigned product lines.</li><li>Develop &amp; implement all integrated supply chain activities for New Product Introduction.&nbsp;</li><li>Fully understand new project background information, including project footprint plan, project commercial information in terms of sample/ramp up/MP schedule and cost target, BOM components technical requirement and etc.&nbsp;</li><li>Develop strategic vision for supply base at conception phase of new products.</li><li>Improve time to market including quotation and sampling activities, driving material standardization,&nbsp;</li><li>Arrange RFQ, analyze and organize SSR meeting to award business based on cost, lead time, core competency, and location.</li><li>Ensure vendor quoted costs meet BOM cost Landing Zone targets.&nbsp;Work with commodity management team and should cost team to achieve the target.</li><li>Design first-time-right supply chains for new products / platforms during development phase</li><li>Promote Dual Source and Localization in new project phase.&nbsp;</li><li>Work with commodity management to leverage supplier capabilities and improve collaboration among company and supply base</li><li>Improve overall service from Procurement to Internal customer e.g. project managers and project core team members.&nbsp;</li><li>Provide strong support for company manufacturing plant(s) for NPI.&nbsp;</li><li>Holds Voice of Customer Sessions with internal customers and utilizes feedback to improve team performance and supply base service.&nbsp;</li><li>Complete special projects as directed by regional or global management.</li></ul> Requirements: <ul><li>10+ years’ experience in NPD Sourcing or project management role.</li><li>Proven Experience in New Product Introduction as a sourcing analyst in a global company is preferred</li><li>Experience in sourcing mechanical components such as stamping, molding, diecasting, machining, and electronics components such as PCB, PCBA, cable. Technical understanding of these commodities is required.</li><li>Education: Bachelor level degree in Business, Supply Chain, Sourcing/ Procurement or related field.&nbsp;Advanced degree a plus.</li><li>Strong communication skills both written and verbal English.</li><li>Self-motivated individual with a positive attitude, able to work well with international teams and individuals.</li><li>Strong analytical skills, comprehensive and logic thinking.&nbsp;</li><li>Demonstrated negotiation skills.</li><li>Proficient in MS office suite; advanced Excel, Power point.</li><li>Lean PD experience is a plus.</li><li>Previous SAP experience or training a plus.</li></ul>

Responsibilities: <ul><li>Configure, implement, enhance, support, and test applications supporting global SAP Finance functions.</li><li>Develop and improve a new global SAP S4 template, with a rollout planned over the next 3–5 years.</li><li>Participate in SAP implementation projects, focusing on Finance and Controlling areas and integration points with logistics modules (SD/MM/PP).</li><li>Prepare and execute master data and transactional data migration activities.</li><li>Define Finance data standards and governance rules.</li><li>Provide training to business and project teams as required.</li><li>Identify, evaluate, and implement opportunities to improve systems and procedures, including documenting business requirements, designing, and implementing solutions.</li><li>Prepare development specifications and collaborate with technical experts to design and test new programs or changes to existing programs. Serve as a project lead on SAP projects as required.</li><li>Work closely with all levels of staff within shared service finance and Business Unit (BU) controlling organizations.</li><li>Collaborate with the external AMS provider to continuously improve services for our client SAP ECC platforms and S4 system.</li></ul> Requirements: <ul><li>Bachelor’s degree in Computer Science, Information Systems, Business Administration with a Finance concentration, or equivalent experience.</li><li>Experience in SAP S4 with a complete project cycle.</li><li>Experience in SAP ECC Finance and Controlling.</li><li>Ability to work independently while meeting shifting deadlines.</li><li>Strong interpersonal skills to interact with staff and management at various levels.</li><li>Ability to understand and translate business needs into technical solutions.</li><li>Project management skills.</li><li>Strong analytical skills to investigate user issues and provide resolutions.</li><li>Ability to adapt to changing user requirements and business environments.</li></ul>

Responsibilities: Program Development &amp; Strategy: <ul><li>Design and implement a holistic Continuous Improvement framework tailored to the Talent Hub’s global operations which enhances the existing foundation</li><li>Define revised vision, roadmap, and priorities aligned with business goals and transformation initiatives</li><li>Ensure that Lean principles, a CI mindset and agility are embedded into the DNA of the Talent Hub to drive performance and cost efficiency.</li></ul> Culture &amp; Capability Building: <ul><li>CI mindset across all functions and teams within the AUT Talent Hub including Integrated Service Excellence &amp; Business Analytics.</li><li>Develop and deliver in collaboration with the our client Practitioners and Experts training programs, workshops/Kaizen Events as well as coaching to build strong CI capabilities.</li></ul> Requirements: <ul><li>MBA with focus on Supply Chain, Operations or Quality from a Tier-1 Institute (like IIMs/ IITs/ NITs/ Nittie/ SP Jain, etc.)</li><li>3-5 years of work experience in Supply Chain, Operations or Continuous Improvement roles&nbsp;</li><li>Proven experience with Lean principles</li><li>Certification in Lean, Six Sigma or similar preferred</li><li>Excellent communication and stakeholder engagement skills.</li><li>Strong analytical, facilitation and change management skills&nbsp;</li><li>Experience in global/matrixed environments</li><li>Very deep knowledge on Supply Chain Management Processes</li></ul>

Responsibilities: <ul><li>To Plan and establish production work schedule to meet delivery times and best utilize company production capacity by releasing work orders.</li><li>Scheduling for materials and production in Coordination with staff throughout the company to ensure timely delivery to customers by obtaining agreement for product ship dates.</li><li>To take full responsibility of the shift in terms of management of staff, management of production and quality targets and to ensure the smooth running of the production processes, produced within the shift in line with the company’s quality systems, processes and procedures.</li><li>To demonstrate excellent people management skills to develop and motivate direct reporting staff and to ensure that Health and Safety rules and regulations are adhered during the shift in line with the companies Health and Safety policy.</li><li>Confer with other supervisors and managers to coordinate operations and activities within or between departments.</li><li>Monitor, measure, and report on production related process performance/KPI’s, general issues and ensure the team is self-managed (SMT) on problem solving and troubling shooting skills to identify root causes and take fast effective action to resolve the problems in hand.</li><li>Assist in maintaining stock rooms and inventory accuracy and participate in physical inventory counts.</li><li>Demonstrate customer centric approach and adherence to customer expectations to promote a positive company image.</li><li>Responsible for on-the-job training of directs. Play active role in the TEOA plan/Kaizen initiative to achieve plans for future growth within the company.</li><li>Set departmental process and link to ISO procedure.</li><li>Stake holder Management</li></ul> Requirements:&nbsp; Professional Experience <ul><li>5 to 7 Years of experience in the same field and industry.</li><li>Bachelor’s degree in mechanical or Electronics Engineering</li><li>Advanced skills with Microsoft Office, especially Excel</li></ul>&nbsp;Leadership Experience: <ul><li>Deep understanding and professional experience of people management.</li><li>Excellent communication and convincing skills</li><li>Self-driven and detail-oriented</li><li>Desire to solve problems with analytical thinking</li><li>Good at people management and execution skills</li><li>Strong organizational skills and a team player</li></ul>&nbsp;Project Experience: <ul><li>Expert in material and production planning.</li><li>Knowledge of SAP</li><li>Quality and Environmental Management System knowledge</li><li>Excellent people management skills to develop and motivate direct reporting staff and to ensure that Health and Safety rules and regulations are adhered to during the shift in line with the companys Health and Safety policy</li><li>Assist in maintaining stock rooms and inventory accuracy and participate in physical inventory counts.</li><li>Play an active role in the TEOA plan/Kaizen initiative to achieve plans for future growth within the company.</li></ul>&nbsp;Qualifications: <ul><li>Bachelor of Science or above degree and an engineering background.</li><li>Preferably Mechanical, Electrical/Electronics, and Industrial Engineer</li></ul>&nbsp;Other Requirements: <ul><li>3-5+ years’ experience as a practitioner as an Engineer.</li><li>Knowledge in Mechanical, Electrical, and Pneumatic drawings.</li><li>Solid understanding of health and safety regulations and practices.</li><li>Strong decision-making and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Computer literate with capability in email, MS Office, and related communication tools.</li><li>Knowledge in various machines from Stamping, Molding, Plating, and Assembly.</li></ul>

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39 sap hana Jobs found

Service Delivery Manager

Central Demand Planner

Warehouse / Logistics Manager

Supply Chain Analyst lll

Channel Manager

Customer Service Specialist

NPD Strategic Sourcing Analyst

Sr. Analyst – Enterprise Systems

Continuous Improvement Lead

Supervisor II Assembly

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Skills

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39 sap hana Jobs found

Service Delivery Manager

Central Demand Planner

Warehouse / Logistics Manager

Supply Chain Analyst lll

Channel Manager

Customer Service Specialist

NPD Strategic Sourcing Analyst

Sr. Analyst – Enterprise Systems

Continuous Improvement Lead

Supervisor II Assembly

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.