Customer Service

Customer Service Supervisor

Supervisor Sales & Accounts Receivable

Payment Operations Analyst

PML Programmer

Senior Analyst – General Ledger

Internal Systems Lead

Commercial Executive

Data Modeler

AVP Delivery Infrastructure

Responsibilities: <ul><li>Be the primary interface on a day-to-day basis with direct account responsibility for customers.</li><li>Carry out contract reviews on orders/schedules and process in the SAP system.</li><li>Progress/expedite orders as requested.</li><li>Process request for quotations.</li><li>Process customer returns.</li><li>Investigate credit and debit requests and queries to issue credit/debit as necessary.</li><li>Have regular reviews with your account base to discuss OTD, backlog and other general support issues.</li><li>Review, action and issue all relevant order related reports.</li><li>Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources.</li><li>Proactively perform quote follow up.</li></ul> Requirements: <ul><li>Customer Care experience minimum 2-3 years</li><li>Fluency in English and German (at least B2 level)</li><li>Very good knowledge of SAP and MS Office package, supply chain or logistic knowledge will be an advantage</li><li>Good time management and ability to prioritize tasks</li><li>A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries</li><li>Multitasking out of the box thinker with a positive attitude, able to listen and being patient</li><li>Problem solving skills as well as negotiating skills are necessary to succeed</li><li>Success-oriented, open-minded, organized, resilient even in stressful situations</li><li>Ability to work on a hybrid model (office is located in Kraków)</li></ul>

Role Description: <ul><li>To support, coach and mentor 10- 15 team members and support the Customer Service Managers and Regional Sales Managers. To provide customer service interface on a regional basis between the market and company.&nbsp;</li><li>To manage and maintain designated global customer accounts. To ensure efficient and effective processes on areas impacting on Customer Service. </li><li>To maximize customer satisfaction and provide an interface between field sales and customer. To build and maintain relationships with internal support functions and external customers.&nbsp;</li></ul>&nbsp;Responsibilities: <ul><li>Manage the day to day running of the customer service offices to ensure workload is distributed fairly and consistently with the right focus on priorities</li><li>Help build Inclusive &amp; high performing teams by leveraging employee’s feedback</li><li>Drive Continuous Improvement mindset and encourage standardization of “Way of Working”</li><li>Staying in good relationship with all stakeholders and customers</li><li>Hold regular Performance reviews with Customer Service Team members to ensure individual, team and regional goals are achieved</li><li>Carry out Disciplinary procedures as per company policies</li><li>Review all ongoing current business practices and processes for suggestions for improvement/implementing best practice</li><li>Liaise with external and internal customers – end user, Technical Support, Planning/ Logistics and Sales&nbsp;</li><li>Report on key Customer Service metrics &amp; KPI’s for the region</li><li>Coaching, mentoring and training of existing and new members across functions&nbsp;</li><li>Maintain and build customer intimacy</li><li>Be aware of possible impact on the company regarding legal responsibilities/compliance and ensure that associated risks are controlled and understood.&nbsp;</li><li>Comply and ensure awareness of TESOG policies and procedures&nbsp;</li><li>Liaise with Finance to ensure corporate and accounting compliance&nbsp;</li><li>Develop a back-up that will cover key reporting elements during own absence</li><li>Any other duties in line with the post</li></ul>&nbsp;Requirements: <ul><li>Proven expertise &amp; experience as Customer Care Professional</li><li>At least 3+ years of experience for people manager within/Outside Organization</li><li>Strong execution skills with effective time management. Must be able to prioritize tasks</li><li>Strong ability to communicate across all mediums- telephone, face to face and email</li><li>Good degree of IT Literacy – Power Point, Excel, SAP and SFDC</li><li>Perfect English and German</li><li>Good interpersonal, organizational and communication skills, both written and oral</li><li>Pro-active and responsive to customer (internal and external) requirements</li><li>High level of numeracy/attention to detail</li><li>Must be able to manage employees effectively in Hybrid model</li><li>Ability to work in a team environment and on own initiative</li><li>Have a professional and flexible approach</li><li>Ability to work under pressure and meet short deadlines</li></ul>

Responsibilities:&nbsp;<ul><li>Lead the sales back-office team in maintaining accurate and up-to-date sales agreements and service portfolio.</li><li>Lead the accounts receivable team in building and delivering accurate and timely customer invoices.&nbsp;</li><li>Review invoices prior to issuance to ensure that they are correct, adhere to company policies, and are following contract terms and accounting standards.</li><li>Drive and refine collections procedures and strategies to maintain and reduce Days Sales Outstanding (DSO).</li><li>Oversee the application of cash receipts and posting. Actively reconcile payments and resolve any discrepancies in a timely manner.</li><li>Coordinates the sales and Accounts Receivables team to resolve any customer billing escalations. Work with the accounting team to identify and reserve for bad debt appropriately.</li><li>Evaluate, suggest, and manage credit limits for both new and existing customers and identify any credit risks.</li><li>Establish and nurture robust relationships with customers to address billing inquiries proactively and facilitate prompt payments.</li><li>Work closely with the revenue team on billing flows from Salesforce, and with the implementation team to coordinate on invoicing, in line with company service level agreements and terms and conditions.</li><li>Compile and present comprehensive weekly accounts receivable reports to drive insights on aging, collections performance, and cash flow forecasting.</li><li>Identify opportunities for process enhancement and automation within the accounts receivable domain.</li><li>Spearhead, participate in, and execute initiatives to streamline workflows, increase efficiency, and elevate accuracy (inclusive of process changes and/or system migrations).</li><li>Other duties or functions as may be needed and assigned.</li><li>Perform periodical tasks relating to the function (reconciliation, reporting, and review).</li><li>Assist with the coordination of Internal Audit.</li><li>Maintain Internal Control documentation in the best order.</li></ul> Requirements: <ul><li>Bachelor’s degree in accounting, Finance, Business, Economics, Math, or a related field.</li><li>A minimum of 7 years of progressive experience in Sales and Accounts Receivable roles, including a minimum of 3 years in a supervisory or managerial capacity.&nbsp;</li><li>Strong understanding of Accounting and Financial Reporting.</li><li>Strong communication (written and verbal), negotiation, interpersonal, and managerial skills.</li><li>Proficiency in using advanced accounting software (ERP and/or Accounts Receivable software systems; knowledge of SAP Cloud is a plus).</li></ul>

Responsibilities:&nbsp;<ul><li>Execute and monitor outgoing payments, including wire transfers, SEPA payments, and electronic fund transfers, in accordance with established procedures.</li><li>Reconcile transaction data and investigate discrepancies or errors in payment processing workflows.</li><li>Review payment instructions and validate supporting documentation to ensure compliance with internal controls and regulatory requirements.</li><li>Manage bank statement processing S/4HANA Cloud, including importing, reconciling, and posting bank statements to ensure accuracy and completeness of financial records.</li><li>Perform bank reconciliation activities to match transaction records between bank statements and GL balances, investigating and resolving discrepancies as needed.</li><li>Prepare weekly cash forecasts to predict funding requirements, monitor liquidity positions of operation accounts.</li><li>Collaborate with internal stakeholder, including finance, accounting, and accounts payable teams to address payment inquiries, resolve payment -related issues and improve process efficiency.</li><li>Monitor and analyze payment trends, transaction volumes, and payment processing metrics to identify opportunities for process improvements and cost savings.</li><li>Collaborate with IT team in standardization of payment formats and streamline payment processes to improve efficiency, reduce errors, and enhance control mechanism.</li><li>Assisting in payment factory implementation, collaborating with cross- functional teams to ensure successful deployment and integration with existing system and processes.</li><li>Develop and maintain payment guidelines, procedures, and documentation to ensure adherence to regulatory guidelines and internal controls.</li><li>Prepare periodic reports and performance metrics on payment operations for management and audit purposes.</li></ul> Requirements:&nbsp;<ul><li>Bachelor’s degrees or above in Finance, Accounting, business administration, or related field.</li><li>Proven experience in treasury operations, payment processing, cash management.</li><li>Strong understanding of payment system, banking processes and financial instruments.</li><li>Familiarity with TMS, ERP system, and electronic banking platforms. Preferable experience with SAP S/4HANA Cloud.</li><li>Experience in managing a payment factory is preferred.</li><li>Excellent analytical skills with ability to analyze payment data, reconcile accounts, and resolve discrepancies.</li><li>Detail-oriented approach with a focus on accuracy, compliance, and risk management.</li><li>Effective communication skills, with the ability to interact with cross-functional teams and external partners.</li><li>Ability to prioritize tasks, meet deadlines in a dynamic environment.</li><li>Strong problem-solving skills and ability to proactively identify and address issues related to payment operations and treasury processes.</li></ul>

Role Description:&nbsp; <ul><li>A PML Programmer will be responsible for the administration, configuration, and support of the AVEVA E3D software platform.&nbsp;</li><li>The ideal candidate will have strong expertise in PML, C#, and Python, with additional programming languages being advantageous if the candidate is proficient in them. In addition, experience in macro generation and customization of the user interface is preferred.</li></ul> Responsibilities:&nbsp; <ul><li>Development: Design, develop, and maintain applications using PML, C# coding, including Aveva E3D, Aveva Engineering, Aveva Instrumentation, Aveva P&amp;ID and other related software.</li><li>Customization: Customize Aveva applications to meet specific project requirements, including the development of macros, scripts, and plugins.</li><li>Integration: Integrate Aveva tools with other enterprise systems and software, ensuring seamless data flow and interoperability.</li><li>Support: Provide technical support and troubleshooting for Aveva applications, resolving issues promptly to minimize downtime.</li><li>Documentation: Create and maintain detailed technical documentation for developed solutions, including user manuals, technical specifications, and workflow diagrams.</li><li>Collaboration: Work closely with project managers, engineers, and other stakeholders to gather requirements, provide status updates, and ensure successful project delivery.</li><li>Training: Conduct training sessions for end-users and team members on Aveva tools and developed solutions.</li></ul> Requirements: <ul><li>Bachelor’s degree in Computer Science/Engineering or a related field</li><li>Proven experience in developing and customizing applications using PML 1 &amp; 2, PMLNET, C#, .NET Framework. (Must Have)</li><li>Experience with Aveva E3D, Aveva Engineering, Aveva Instrumentation, Aveva P&amp;ID, TEKLA and other related software.</li><li>Experience with SQL databases and writing complex queries.</li><li>Experience with CAD software and 3D modeling.</li></ul> Other Requirements: <ul><li>Object Oriented design and development. (Must have)</li><li>Microsoft .NET Framework 4.5+, WPF, WCF. (Must have)</li><li>Expert in creation of Standalone application to do scheduled tasks combination of SQL, SAP data and Dabacon database. (Must have)</li><li>Knowledge of industry standards and best practices in engineering and design. (Must have)</li><li>Strong programming skills in languages such as C#, VB.NET, Python, or similar.</li><li>Windows Application Development using .NET WinForms.</li><li>Familiarity with cloud platforms and services such as AWS or Azure.</li><li>Excellent problem-solving skills and attention to detail.</li><li>Strong understanding of software development life cycle (SDLC) and Agile methodologies.</li><li>Ability to work independently as well as collaboratively in a team environment.</li><li>Strong communication and interpersonal skills.</li></ul>

Responsibilities: <ul><li>Performing general accounting and reporting tasks, including processing journal entries, calculation of accruals, posting and process allocations.</li><li>Preparing financial statements in accordance with IGAAP / Ind AS.</li><li>Revenue &amp; Intercompany accompany accounting.</li><li>Management of month close process of accounting books, ensuring the books are closed on time and in good quality.</li><li>Cooperation and communication with external institutions, auditors and internal clients.</li><li>Experience in closure of Statutory and tax Audits.</li><li>Ensuring completeness and correctness of data in accounting / financial system during month end process.</li><li>Measurement of effectiveness and optimization of accounting processes.</li><li>Reporting of financial results in relevant systems.</li><li>Balance sheet reconciliation - analysis and review of the balance sheet items.</li><li>Preparing monthly / annual / quarterly reports and other documents required by the management team.</li><li>Perform accounting analyses and reporting to support decision-making purposes.</li><li>Maintenance and enhancement of ERP structure, in line with the business needs.</li><li>Maintaining fixed assets accounting.</li></ul> Requirements: <ul><li>Professional experience in the area of accounting / bookkeeping of General Ledger.</li><li>Chartered Accountant qualifications is a must.</li><li>Good understanding of General Ledger processes.</li><li>Experience with BlackLine or similar tools will be an advantage.</li><li>Practical knowledge of Ind AS and IGAAP.</li><li>Prior Experience in product based (FMCG) and service companies.</li><li>Very good command of spoken and written English.</li><li>Good knowledge of accounting systems (SAP mandatory).</li><li>Good knowledge of MS Office.</li><li>Methodical approach to work with a strong focus on accuracy, attention to details, consistency and quality.</li><li>Ability to work in a team.</li><li>Chartered Accountant</li></ul>

Responsibilities: Developer Experience: <ul><li>Lead initiatives to improve the overall developer experience, including tools, workflows, and working environment.</li><li>Implement best practices for software development processes, ensuring efficiency and high-quality outputs.</li><li>Collect and analyze feedback from developers to continuously refine their work environment and tools.</li></ul> Internal Systems Optimization: <ul><li>Oversee the design, implementation, and management of internal systems that support development, including CI/CD pipelines, version control systems, and collaboration tools. Ensure internal systems are reliable, scalable, and meet the evolving needs of the development teams.</li><li>Work with IT and operations teams to integrate and maintain internal systems with existing infrastructure.</li><li>Evaluate and optimize current productivity tools and technologies used by the IT team, including collaboration platforms, project management tools, and communication systems. Lead the implementation and integration of new productivity tools and technologies to streamline workflows and improve efficiency.</li><li>Develop and enforce best practices for tool usage, documentation, and project management.</li></ul> Change Management and Training: <ul><li>Drive change management initiatives to ensure smooth adoption of new tools, processes, and methodologies.</li><li>Create and deliver training programs and resources to educate the IT team on productivity tools and best practices.</li><li>Gather feedback from IT team members and address any challenges related to new tools or processes.</li></ul> Collaboration and Communication Improvement: <ul><li>Enhance collaboration and communication within the IT team and across departments by implementing effective strategies and tools.</li><li>Facilitate regular meetings, workshops, and forums to encourage knowledge sharing and collaboration.</li></ul> Performance Monitoring and Reporting: <ul><li>Monitor productivity metrics and provide regular reports to senior management on the effectiveness of productivity initiatives.</li><li>Analyze productivity data to identify trends, issues, and opportunities for further improvement.</li></ul> Innovation and Continuous Improvement: <ul><li>Stay informed &amp; updated about industry trends and advancements in developer tools, internal systems, and COTS solutions, applying this knowledge to drive continuous improvement.</li><li>Foster a culture of continuous improvement within the IT team, encouraging innovative approaches to problem-solving and process optimization.</li></ul> Strategic Leadership: <ul><li>Develop and execute a strategy for improving developer experience, internal systems, and COTS implementations, aligned with the company’s technology and business objectives. Develop and implement strategies to enhance workplace productivity for the IT team, focusing on tools, processes, and best practices.</li><li>Identify key productivity metrics and develop initiatives to improve these metrics in alignment with the bank’s objectives.</li><li>Act as a liaison between IT teams and other departments to ensure alignment and address challenges related to developer productivity and internal systems.</li><li>Assess and recommend productivity tools and technologies that align with the companys goals and improve operational efficiency.</li><li>Create and maintain documentation and training materials to support the effective use of internal systems, tools, and COTS solutions.</li></ul> Team Leadership and Collaboration: <ul><li>Lead and mentor a team of professionals focused on developer experience, internal systems, and COTS solutions.</li><li>Foster a collaborative environment within the team and with other departments, promoting knowledge sharing and best practices.</li><li>Manage relationships with external vendors and service providers related to development tools, internal systems, and COTS solutions.</li></ul> Personal Attributes: <ul><li>Strategic thinker with a passion for enhancing developer productivity, internal systems efficiency, and effective COTS implementation.</li><li>Proactive and results-driven, with a focus on delivering impactful solutions.</li><li>Ability to navigate complex environments and manage multiple priorities effectively.</li></ul> Requirements: <ul><li>Education Qualification: Graduation: Bachelor of Engineering (BE) or Bachelor of Technology (B Tech) Post-graduation: Master’s degree in engineering Experience: 15+ years of relevant experience</li></ul>

Responsibilities: <ul><li>Follow-up on purchase orders and secure orders from clients</li><li>Manage product and marketing related enquiries from clients</li><li>Coordinate animations, target sampling and promotional activities efficiently</li><li>Coordinate with Field Staff and liaise with Retail Managers with internal contacts for action</li><li>Interact effectively with internal other departments (Marketing, Logistics, Finance department, etc.)</li><li>Assist the team with daily administration, operations, and travel arrangement</li><li>Prepare analysis reports on sales, promotional activities and others.</li></ul> Requirements: <ul><li>Minimum 2 to 3 years of relevant experiences in regional role.</li><li>Passionate about retail business, has business acumen.</li><li>Organized, self-motivated, able to work independently.</li><li>Good communication and negotiation skills.</li><li>Sensitive to the markets, customer expectations and brands.</li><li>Willing to learn, goal oriented, able to work under pressure.</li><li>Proficient in PC application SAP, MS Office &amp; Excel (Vlookup and PivotTable)</li><li>Good command of both spoken and written English and Mandarin</li><li>Digital savvy is a plus point</li></ul>

Responsibilities: <ul><li>Responsible for designing and implementing data modeling solutions using relational, dimensional, and NoSQL databases.&nbsp;</li><li>Working closely with data architects, to develop bespoke databases utilizing a mixture of conceptual, physical, and logical models</li><li>Implement best practices for data modeling, including normalization and de-normalization techniques.</li><li>Collaborate with cross-functional teams to understand data requirements and translate them into effective data models.</li><li>Perform data profiling and analysis to ensure data quality and integrity.</li><li>Optimize data models for performance and scalability.</li><li>Maintain and enhance existing data models to accommodate new data sources and business requirements.</li><li>Document data architecture, data dictionaries, and metadata standards.</li></ul> Requirements: <ul><li>Bachelor’s degree in computer science, Information Systems, or a related field.</li><li>3-4 years of experience in data modeling roles, preferably in designing data warehouses.</li><li>Strong understanding of relational database concepts and experience with SQL.</li><li>Experience with data modeling tools (e.g., Erwin, ER/Studio, PowerDesigners).</li><li>Knowledge of normalized, de-normalized and dimensional data modeling techniques.</li><li>Familiarity with the travel industry or retail sector and related data structures is a plus.</li><li>Ability to communicate effectively with technical and non-technical stakeholders.</li><li>Strong analytical and problem-solving skills.</li></ul>

Responsibilities:Manage and mentor a team of network engineers to provide daily operational network technical supportManage network-related projects from initiation to implementation as well as getting project signoffs from Customer’s stakeholders for project closureManage Customer’s stakeholders (Tech Ops, Enterprise Architects, Cybersecurity, PMO, Procurement, Legal), internal stakeholders and external vendors and/or service providersEnsure full compliance with SLAs, IT policies and audit requirements, and provide support to all audit activitiesProvide cross-functional support to other business units whenever a need arisesOversee all aspects of network service delivery including but not limited to maintenance of network design, architecture and security, network device/service availability, configuration, capacity, patch management and problem management, technology refresh etc.Manage the following technologies:Cisco routing and switchingCisco SD-WAN and Cisco ISEZscalerFirewall – Palo AltoCisco WirelessAct as escalation point and lead on any network-related incident triage call together with internal stakeholders, customers, and external vendors/service providersParticipate in planning, design, preparation, and network implementation for supporting Customer’s major eventsWork closely with third party vendor, Customer’s Business Owner, Technology Directors, Enterprise Architects to provide technical support in Customer’s POC initiatives.Requirements:Degree holder13 years of experience in managing network operations including stakeholder managementExperience in previous roles of similar capacity in a client-servicing environment, handling enterprise network routing, switching and wireless technologyProficient in Cisco SD-WAN/ISEProficient in Palo Alto

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40 sap sd Jobs found

Customer Service

Customer Service Supervisor

Supervisor Sales & Accounts Receivable

Payment Operations Analyst

PML Programmer

Senior Analyst – General Ledger

Internal Systems Lead

Commercial Executive

Data Modeler

AVP Delivery Infrastructure

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Skills

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40 sap sd Jobs found

Customer Service

Customer Service Supervisor

Supervisor Sales & Accounts Receivable

Payment Operations Analyst

PML Programmer

Senior Analyst – General Ledger

Internal Systems Lead

Commercial Executive

Data Modeler

AVP Delivery Infrastructure

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.