Senior Manager - Customer Experience

Service Recovery Head (Application Support)

Software Engineer - ERP

Technology Obsolences – Project Manager (VP1)

Software Engineer – Ag & Trade

Enterprise Analytics – Machine Learning Ops/AI Projects (VP1)

Quality Assurance (QA) Associate

Customer Quality Engineer

Senior Process Engineer, Dry Etch

Product Engineer/Senior - FDC/R2R

Responsibilities: <ul><li>Provide support to the section head in developing and implementing a strategic vision for the digital channels and customer experience that aligns with the companys overall goals and objectives.</li><li>Develop a roadmap for digital transformation initiatives, including timelines, resources, and budgets</li><li>Identify opportunities to improve digital channels and customer service by staying up-to-date with industry trends and implementing best practices.</li><li>Drive the development and enhancement of customer self-service digital solutions as the Business lead and work along with the IT team – App/ portal, Whatsapp/ Chatbot, Kiosks, Token machines, etc.</li><li>Improve overall customer experience across the prospect and customer journeys from lead generation till sale, and through to post-sale services.</li><li>Revise the processes offered on the self-service channels in context of a digital-first experience.</li><li>Provide the business with customer feedback and insights that enhance customer experience and engagement.</li><li>Ensure all digital touchpoints in the processes, and communications and templates going out to customers and prospects is up to date.</li><li>Collaborate with other departments, such as IT, Marketing, Sales, and Customer care to ensure smooth delivery and operations of digital channels.</li><li>Collaborate with cross-functional teams to drive process improvements for a digital-first approach.</li><li>Lead and oversee transformation projects related to call center operations, including implementing new technology, system upgrades, and process improvements.</li><li>Work closely with the CX team to incorporate customer insights into commercial strategy development, enhancing customer satisfaction and retention.</li><li>Represent the Customer experience team in cross-functional meetings, and provide regular updates to senior management.</li><li>Develop strategies to enhance the customer lifecycle and maximize lifetime value, driving both customer loyalty and revenue growth.</li><li>Leverage advanced analytics to track market performance, customer behavior, and competitive positioning, ensuring decisions are guided by actionable insights.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business Management/ Marketing/ Digital Transformation/ Customer Experience/ Business Analytics, or a related field. Master’s degree - preferred</li><li>Certifications in Business Analytics, Customer Journey Mapping, or Service Design - preferred</li><li>Min. 7-8 years relevant experience in digital technologies and tools with minimum 4 years managing teams and developing and implementing digital strategies.</li><li>Proven experience in delivering digital transformation initiatives within complex organizations, including the development and implementation of customer self-service channels such as WhatsApp, chatbots, and customer portals.</li><li>Prior experience in customer experience design or consumer research and/ or real estate industry is an added advantage</li></ul>

Responsibilities: Incident Management: <ul><li>Monitoring: Continuously monitor banking systems for any issues or anomalies.</li><li>Resolution: Quickly respond to and resolve incidents to minimize downtime and impact on business operations.</li><li>Escalation: Escalate unresolved issues to higher-level support or development teams.</li></ul> Problem Management: <ul><li>Root Cause Analysis: Investigate recurring issues to identify root causes and implement permanent fixes.</li><li>Documentation: Maintain detailed records of problems and solutions for future reference.</li></ul> Change Management: <ul><li>Review: Assess and approve changes to banking systems to ensure they do not disrupt operations.</li><li>Implementation: Coordinate and oversee the implementation of changes.</li></ul> Service Management: <ul><li>SLA Compliance: Ensure that service level agreements (SLAs) are met.</li><li>Reporting: Generate regular reports on system performance and incidents.</li></ul> Communication: <ul><li>Stakeholder Interaction: Communicate effectively with stakeholders, including business users, IT teams, and vendors.</li><li>Status Updates: Provide regular updates on system status and ongoing issues.</li></ul> Team Leadership: <ul><li>Mentoring: Guide and mentor junior support staff.</li><li>Coordination: Coordinate activities within the support team to ensure efficient operation.</li></ul> Continuous Improvement: <ul><li>Process Optimization: Identify opportunities to improve support processes and system performance.</li><li>Training: Conduct training sessions for staff on new systems and procedures.</li></ul> Requirements: <ul><li>Degree in computer science/engineering or related disciplines.</li><li>Have 12 + years of hands on application support with minimum 6 year experience in the banking industry.</li><li>Have extensive experience leading a group of 4 team leads and 40+ application support engineer (L2/L3)</li><li>Be independent, proactive and self-starter with excellent interpersonal and communication skills.</li><li>Have great analytical and good problem-solving skills.</li><li>Have ability to work in a fast-paced and team-oriented environment.</li><li>Have good functional and technical knowledge of different banking domains (retail, wholesale, investment banking, Global Markets etc)</li></ul>

Responsibilities; <ul><li>Application Development: Partners design and develop high-quality applications in SAP Functional modules COM/FIN/OPERATIONS.</li><li>Automation: Applies internal software deployment platform, methodologies, and tools to automate the deployment process, ensuring smooth and reliable releases.</li><li>Collaboration: Partners with cross-functional teams of product managers, designers, vendors, and other engineers to gather moderately complex requirements and deliver solutions that meet business needs.</li><li>Testing &amp; Debugging: Writes and maintains moderately complex unit tests and integration tests, and performs debugging to maintain the quality and performance of the software.</li><li>Continuous Improvement: Makes suggestions for improving deployment processes and implements approved standards to improve efficiency and reliability.</li><li>Documentation: Drafts and maintains comprehensive documentation for moderately complex software applications, deployment processes, and system configurations.</li><li>Technical Support: Provides technical support and troubleshooting for moderately complex issues with deployed applications to ensure minimal downtime and fast resolution.</li><li>Configuration: configuring, troubleshooting, and solutioning SAP Functional modules.</li><li>Service Management: Looks for continuous improvement opportunities in Incident and Service Request processes based on trend analysis.</li><li>ITSM: ServiceNow support, including process definitions and reporting, including developing and designing reports. Leads process implementation and governance across all ITIL processes, including Incident, Problem, Change, Knowledge, etc.</li><li>Vendor Governance: Monitors and governs all performance metrics of Managed Services Partners.</li></ul> Requirements: <ul><li>Experience: Minimum 7 years of total IT work experience with roughly 5+ years of relevant hands-on SAP/ERP and configuration experience.</li><li>Education: Bachelor’s degree in Computer Science or equivalent practical experience.</li><li>Certifications: ITIL certification is preferred for service management and process governance.</li></ul>

Responsibilities: Technology Obsolescence Project Delivery: <ul><li>Lead and manage infrastructure and technology obsolescence remediation initiatives from planning through implementation and closure.</li><li>Deliver projects addressing End-of-Life (EOL), End-of-Support (EOS), unsupported, and legacy technology risks across infrastructure, platforms, databases, middleware, operating systems, cloud, and application environments.</li><li>Define project scope, remediation strategies, milestones, timelines, resource requirements, and success criteria.</li><li>Coordinate technology upgrades, migrations, replacements, modernization activities, and decommissioning of obsolete assets.</li><li>Ensure remediation activities align with business priorities, security requirements, operational resilience objectives, and regulatory expectations.</li></ul> Obsolescence Portfolio &amp; Dependency Management: <ul><li>Manage a portfolio of technology refresh and lifecycle remediation initiatives across multiple technology domains.</li><li>Track and coordinate dependencies between infrastructure teams, application owners, cybersecurity, enterprise architecture, vendors, and business stakeholders.</li><li>Ensure appropriate sequencing of remediation activities to minimize operational impact and avoid service disruption.</li><li>Monitor technology lifecycle roadmaps and remediation commitments against regulatory and organizational risk reduction targets.</li><li>Maintain visibility of critical milestones, resource constraints, and remediation deadlines.</li></ul> Risk, Compliance &amp; Control Management: <ul><li>Identify, assess, and manage risks associated with obsolete infrastructure, unsupported software, and aging technology platforms.</li><li>Drive remediation plans for technology risks arising from EOL/EOS products, vendor support expiration, security vulnerabilities, and compliance gaps.</li><li>Escalate delivery risks, blockers, and decisions requiring management intervention.</li><li>Support governance processes for risk acceptance, mitigation, exception management, and remediation tracking.</li><li>Ensure remediation activities meet internal technology governance, cybersecurity, audit, and regulatory requirements.</li></ul> Stakeholder &amp; Governance Management: <ul><li>Serve as the central coordination point among infrastructure teams, application owners, cybersecurity, architecture, risk management, vendors, and business stakeholders.</li><li>Facilitate project working groups, steering committee sessions, governance reviews, and executive updates.</li><li>Provide clear communication on remediation status, delivery risks, technology dependencies, and key decisions.</li><li>Build consensus among stakeholders with competing priorities to drive timely remediation outcomes.</li></ul> Vendor &amp; Technology Partner Management: <ul><li>Engage technology vendors to evaluate upgrade paths, product lifecycle timelines, support models, and modernization options.</li><li>Coordinate vendor-led upgrades, migrations, proof-of-concepts, and implementation activities.</li><li>Track vendor commitments, support deadlines, licensing impacts, and delivery schedules.</li><li>Support procurement, budgeting, and contract activities related to technology refresh and obsolescence remediation programs.</li></ul> Reporting, Governance &amp; Documentation: <ul><li>Maintain project plans, RAID logs, dependency registers, remediation trackers, and governance documentation.</li><li>Produce regular reporting on technology obsolescence exposure, remediation progress, milestone achievement, and risk reduction outcomes.</li><li>Prepare materials for steering committees, technology risk forums, and senior management reviews.</li><li>Ensure compliance with project management, change management, release management, and operational governance standards.</li></ul> Transition, Operational Readiness &amp; Closure: <ul><li>Ensure successful transition of remediated platforms and services into business-as-usual support.</li><li>Validate operational readiness, documentation, monitoring, support processes, and knowledge transfer activities.</li><li>Confirm remediation objectives, risk reduction outcomes, and compliance requirements have been achieved.</li><li>Conduct lessons learned sessions and post-implementation reviews for continuous improvement.</li></ul> Requirements: Project &amp; Program Management <ul><li>8–12+ years of IT Infrastructure Project Management experience delivering complex technology transformation, platform refresh, and infrastructure modernization initiatives.</li><li>Proven experience leading technology obsolescence remediation, infrastructure upgrade, migration, and lifecycle management projects.</li><li>Demonstrated ability to manage multiple concurrent projects within large-scale enterprise environments.</li><li>Strong understanding of project governance, RAID management, budgeting, scheduling, resource planning, and stakeholder management.</li></ul> Infrastructure &amp; Technology Domain Knowledge: <ul><li>Strong understanding of infrastructure technologies including servers, storage, networks, operating systems, databases, middleware, virtualization, cloud platforms, and enterprise applications.</li><li>Solid knowledge of technology lifecycle management, including End-of-Life (EOL), End-of-Support (EOS), product retirement, and vendor lifecycle management.</li><li>Understanding of technology risk management, cybersecurity implications, operational resilience, and regulatory expectations related to obsolete technologies.</li><li>Experience working with technology asset management, infrastructure modernization, and technical debt reduction initiatives.</li></ul> Stakeholder &amp; Communication Skills: <ul><li>Excellent communication, coordination, and stakeholder management skills.</li><li>Ability to engage effectively with technical teams, senior management, risk and compliance functions, and external vendors.</li><li>Strong facilitation, negotiation, and conflict-resolution capabilities.</li><li>Proven ability to present complex technology risks and remediation plans to both technical and non-technical audiences.</li></ul>

Responsibilities: Software Development: <ul><li>Design, develop, test, and maintain scalable software applications using Java Spring Boot and JavaScript for backend and frontend development, respectively. Build clean, reusable, maintainable, and well-tested code following software engineering best practices.</li></ul> Full Stack Application Development: <ul><li>Develop end-to-end web and mobile applications using Java Spring Boot, React or React Native, backend APIs, database integrations, and modern UI frameworks to deliver intuitive user experiences.</li><li>Design and develop secure RESTful APIs, backend services, authentication mechanisms, and data access layers while ensuring application scalability and performance.</li></ul> AI Enable Engineering: <ul><li>Leverage AI-assisted development tools such as GitHub Copilot, Cursor, ChatGPT, Claude, Amazon Q, or similar tools to improve engineering productivity.</li><li>Experience integrating LLM APIs or AI-powered capabilities into applications is desirable.</li></ul> Collabration: <ul><li>Collaborate with Product Managers, Business Analysts, UX Designers, QA Engineers, Architects, and cross-functional engineering teams to understand business requirements and deliver scalable software solutions.</li><li>Participate in sprint planning, technical discussions, estimation, backlog refinement, and Agile ceremonies.</li></ul> Testing &amp; Quality: <ul><li>Develop unit tests, integration tests, and participate in peer code reviews to ensure software quality, maintainability, reliability, and performance.</li><li>Follow secure coding standards and engineering best practices.</li></ul> Cloud &amp; Devops: <ul><li>Contribute to CI/CD pipelines and cloud-native application deployments using technologies such as Docker, Kubernetes, Azure, AWS, GitHub Actions, or Azure DevOps.</li></ul> Continous Improvement: <ul><li>Identify opportunities to improve software architecture, engineering standards, automation, developer productivity, and application performance.</li><li>Adopt AI-assisted engineering workflows and modern software development practices.</li></ul> Technical Support: <ul><li>Troubleshoot production issues, perform root cause analysis, and resolve application issues while ensuring minimal business disruption.</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent practical experience).</li><li>3–5 years of professional software development experience.</li><li>Minimum 3+ years of hands-on full-stack development experience.</li><li>Experience developing production-grade web or mobile applications (not academic or personal projects).</li><li>Strong proficiency in Java Spring Boot and JavaScript.</li><li>Experience developing applications using React or React Native.</li><li>Experience developing backend services using Node.js or equivalent backend technologies.</li><li>Strong understanding of REST API development.</li><li>Experience with relational databases such as PostgreSQL, MySQL, SQL Server, or equivalent.</li><li>Strong knowledge of Git and modern software engineering practices.</li><li>Experience working in Agile/Scrum teams.</li><li>Strong understanding of object-oriented programming, software design principles, and data structures.</li></ul>

Responsibilities: <ul><li>Develop and maintain automation scripts using Linux shell scripting, Python, or other relevant tools.</li><li>Develop and maintain the entire DevOps pipelines.</li><li>Ensure seamless deployment and integration between cloud/prem environments (AWS).</li><li>Integrate AI models into production environments using containerized platforms such as OpenShift.</li><li>Implement and maintain network security protocols to safeguard AI systems and data pipelines.</li><li>Collaborate with cross-functional teams to understand AI workflows and translate them into robust engineering solutions.</li><li>Monitor and optimize system performance, reliability, and scalability.</li><li>Support CI/CD processes and infrastructure for AI model deployment and updates.</li></ul> Requirements: <ul><li>Bachelor’s degree in Computer Science, Engineering, or a related field.</li><li>Bash and Unix/Linux command-line toolkit is a must-have.</li><li>Deep technical background, with hands-on experience in supporting CI/CD pipelines (Bitbucket, Jenkins, Artifactory, Sonar, Veracode for SAST, JIRA workflow, and Confluence).</li><li>Hands-on experience with OpenShift, Docker, Kubernetes.</li><li>Knowledge of cloud platforms (e.g. AWS) is a must-have.</li><li>Exposure to data and network security and compliance in AI systems.</li><li>Knowledge of API integration and microservices architecture.</li><li>Proficiency in Python used both for automation and ML-related tasks</li><li>Knowledge of Workflow Orchestrator, such as Ctrl-M</li><li>Good knowledge of Logging and Monitoring tools, such as Splunk and Geneos.</li><li>Experience with Observability framework, such as Langfuse, Elastic Stack, Grafana, Open Telemetry.</li><li>Understanding of Generative AI (e.g. prompt engineering, RAG pipelines) and Agentic AI concepts.</li></ul>

Responsibilities: <ul><li>With Supervision, review documents/records and provide batch release authorization to 3PL service provider for products manufactured outside of the US.</li><li>Support Drug Product Complaint management; forwarding to respective drug product manufacturing site and coordinate with corporate QA for investigations.</li><li>Support Drug Product Recall/Field alert management.</li><li>Assist with review of Quality Agreements.</li><li>With supervision, review deviations/investigations related to our client frontend products.</li><li>Assist with SOP management for our client US corporate office.</li><li>Support with quality matters for disposition of product returns.</li><li>Assist during FDA inspections and local regulatory inspections at our client US corporate office.</li></ul> Requirements: <ul><li>Excellent verbal and written communication skills are necessary.</li><li>With supervision and direction, effectively prioritizes competing tasks in a fast-paced and dynamic environment.</li><li>Motivated, results driven with attention to detail, accuracy and clarity.</li></ul> Qualifications: <ul><li>BS degree in Pharmacy, Chemistry, Biology or Microbiology is preferred. 1-2 years of Quality Assurance or related pharmaceutical industry experience is preferred.</li><li>Recent graduates will be considered for this role.</li></ul>

Responsibilities: <ul><li>Quality point of contact for Global strategic customer accounts.</li><li>Leads Quality / Reliability interactions with the customer, including regular communication and escalations.</li><li>Provide the Voice of the Customer feedback with product management, product engineering and manufacturing locations for characteristics that can become quality or application risks to the customer.</li><li>Provides internal and external technical support in evaluating products from a quality and reliability standpoint.</li><li>Leads cross-functional problem-solving teams to investigate quality issues and minimize customer impact, DPPM, cost of poor quality and drive timely resolution.</li><li>Influences without authority in efforts to achieve a robust 5D/8D response within agreed upon timeline.</li><li>Prepare comprehensive failure analysis reports that clearly communicate findings to both technical and non-technical stakeholders.</li><li>Drives systemic corrective action and continual improvement for customers through training and implementation and uses an array of quality improvement tools.</li><li>Regularly reports to management on the overall performance and effectiveness of the assigned global strategic customer account.</li><li>Manage quality issues or inquiries for parts in assigned Global Product Lines. The parts may be made at a company facility or at a sub-tier supplier.</li><li>Supports RMA team functions for disposition of non-conforming products.</li><li>Frequent OEM customer contract manufactures onsite investigations within Vietnam and Southeast Asia as needed to review company product, application use case, problem solve and provide solutions</li><li>Responsible for coordinating and ensuring completion of customer quality requested activities across design qualifications and manufacturing. This includes coordinating globally for all sites, factories, and associated teams within company.</li><li>Ensures compliance with company quality policies and procedures related to customer requirements.</li><li>Partners closely with sales, engineering, and operations to ensure organizational alignment regarding setting targets and achieving quality objectives for our customers.</li><li>Partners with engineering and sales to establish trust with our customers by sharing DDN strategic quality roadmap as well as resolving problems in a timely manner.</li><li>Acts as a liaison between company and the customer for Product Change Notifications and other contractual obligations.</li><li>Regularly conduct reviews with key customers regarding DDNs quality reliability performance.</li><li>Travel within Asia is required to work closely at customer onsite locations and other company locations, including overnight and multi-day trips.</li></ul> Requirements: <ul><li>Bachelor’s Degree with engineering technical focus.</li><li>Minimum 5+ years quality reliability and manufacturing experience working in a regional/global capacity.</li><li>Failure analysis expertise: plan, perform effective and efficient investigations using structured approaches such as fault trees to identify root cause and corrective actions.</li><li>Customer interface quality reliability experience in data center interconnect technology.</li><li>Demonstrated ability to lead teams, forge strong internal relationships, and drive improvement initiatives.</li><li>Knowledge and application of quality system regulations (ISO 9000, 14000 and 18000).</li><li>Experienced in the use Lean Six Sigma,8D methodology, Design of Experiments (DOE), Statistical Process Control (SPC), Process Capability (CpK) techniques, Gage R&amp;R and experience with application FMEAs.</li><li>Possesses strong leadership skills and executive level presence.</li><li>Self-motivated, efficient, ability to work with little or no supervision, and committed to a team approach.</li><li>Strong interpersonal, organization, and project management skills.</li><li>Ability to prioritize responsibilities in a fast-paced work environment.</li><li>Experience in core processes at component level including stamping, molding, plating, and next level assembly such as surface mount technology (SMT), press fit operations, system integrations and product testing.</li></ul>

Responsibilities: <ul><li>Process owner of dry etch/plasma ashing equipment</li><li>Drive cost reduction, weed out unwarranted expenses/wastages, find alternative sources and improve processes with innovative solutions to raise efficiency.</li><li>Drive quality investigations and continuous improvement programs to resolve chronic process and quality issues, and institute permanent resolutions to assure product quality and enhance process robustness.</li><li>Enforce on line controls and execution to conform to work instructions and procedures. Apply hands-on and with deep involvement at work.</li><li>Coach, guide and train engineers and technicians in processes and problem solving and analysis to build up their technical competencies and achieve self-sustenance.</li><li>Take accountability of work and possesses strong sense of responsibility and team work.</li></ul> Requirements: <ul><li>Minimum Bachelor’s degree in Physics / Chemistry / Material Science/ Electronic or Electrical Engineering or equivalent.</li><li>Minimum 4 years of related work experience in wafer process engineering and/or equipment maintenance.</li><li>Experience in high volume production of electronics components in an MNC or semi-conductor industry.</li><li>Possess strong technical competencies in his field of study.</li><li>Good knowledge of statistical and quality tools.</li><li>Able to work under pressure and with strong commitment at work.</li><li>Experience with software applications such as MS Power Point, Excel and Word.</li></ul>

Responsibilities: <ul><li>Develop, maintain, and deploy FDC models to monitor equipment health, detect process faults, and identify abnormal tool or process behavior.&nbsp;</li><li>Design and implement R2R control solutions using feed-forward and feedback strategies to improve recipe control, metrology target achievement, and process stability.</li><li>Deploy, validate, standardize, and scale APC/FDC/R2R models and methodologies across production tools, processes. Collaborate with global teams to standardize APC methodologies across manufacturing sites.</li><li>Design and deploy predictive maintenance models to detect early signs of degradation, anomalies, and potential failures of tools.</li></ul> Requirements: <ul><li>Bachelor’s Degree in Computer Science or&nbsp;Electronic/Electrical Engineering, with preferably min. 2 years’ experience in semiconductor field</li><li>Experience deploying production FDC and/or R2R solutions is an added advantage</li><li>Excellent knowledge of applying manufacturing statistics, preferably in Semiconductor industry.</li><li>Foundational knowledge of machine learning models, algorithms, mathematics, and statistics is preferred.</li><li>Excellent knowledge of applying manufacturing statistics, preferably in Semiconductor industry.</li><li>Dynamic, initiative, resourceful, team player and highly self-motivated individual.</li><li>Strong organizational, leadership and interpersonal skills. (Senior/Staff)</li><li>Strong analytical mind. (Senior/Staff)</li></ul>

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180 science and technology Jobs found

Senior Manager - Customer Experience

Service Recovery Head (Application Support)

Software Engineer - ERP

Technology Obsolences – Project Manager (VP1)

Software Engineer – Ag & Trade

Enterprise Analytics – Machine Learning Ops/AI Projects (VP1)

Quality Assurance (QA) Associate

Customer Quality Engineer

Senior Process Engineer, Dry Etch

Product Engineer/Senior - FDC/R2R

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180 science and technology Jobs found

Senior Manager - Customer Experience

Service Recovery Head (Application Support)

Software Engineer - ERP

Technology Obsolences – Project Manager (VP1)

Software Engineer – Ag & Trade

Enterprise Analytics – Machine Learning Ops/AI Projects (VP1)

Quality Assurance (QA) Associate

Customer Quality Engineer

Senior Process Engineer, Dry Etch

Product Engineer/Senior - FDC/R2R

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.