Customer Service Representative

ERP Solution Architect- D365

Strategic Sourcing Analyst

Role Description: <ul><li>This position is in a fast-paced business environment for B2B customer support team, where in you will handle escalated customer care issues either through direct personal action or by escalating to the proper individual/department.</li><li>You will need to Coordinate with resources for the resolution of system related problems and provide specific feedback to other departments to aid all open issues.</li><li>This responsibility includes collaboration between both on site and virtual resources as necessary. You will also partner on the process improvement projects, developing training material, reports and lead implementation as necessary.</li></ul>&nbsp;Responsibilities:&nbsp;<ul><li>Order Management - Will handle import, exports and local customer’s, Sales order and planning process, i.e. order entry, daily schedule review, shipment processing, invoicing &amp; logistics coordination.</li><li>Commercial Management: maintaining price lists &amp; quotations of all accounts.</li><li>Sales Management: forecasting, pipeline analysis &amp; mapping sales performance.</li><li>Project management: Participate effectively in quality improvement projects and promote co-operative effort between all departments and internal customers.</li><li>Customer visits: leading harness makers to give necessary support where required including forecast fluctuation, shortage / expedition order support, returns, credit/debit &amp; Account Receivable&nbsp;</li><li>Management Reports: To support SCM &amp; demand controllers in collating information regarding orders, deliveries, fluctuation/shortages/increase in demand.</li><li>Stake holder management: To coordinate with global and local functions &amp; Support the manager &amp; Sales in activities to ensure an enhanced customer experience. This includes but is not limited to projects and tasks to enhance the order management &amp; fulfillment process, end to end alignment within cross functions to impart better customer service to stake holders</li><li>Situation handling: Evaluates situations that impact operations and decide level of support and response required.</li></ul> Requirements&nbsp; <ul><li>Any Graduate degree</li><li>3+ years of experience</li><li>Working experience in SAP &amp; MS office</li><li>Extensive transactional working experience in manufacturing industry under CS / Supply chain.</li><li>Experience of effective collaboration in multiple regional teams set up &amp; stake holder management</li><li>Previous experience from automotive / service industry preferred.</li></ul>

Responsibilities: Design Authority Responsibilities <ul><li>Validate solution designs and ensure architectural consistency across modules and projects.</li><li>Conduct detailed design reviews for GAPs, FDDs, and technical specifications before Design Authority approval.</li><li>Identify integration and performance risks early in the design phase and guide mitigation strategies.</li><li>Support the Design Authority in ensuring end-to-end solution coherence, especially across Finance, SCM, Project Ops, and Sales.</li><li>Work closely with the Domain Architect ERP to ensure:</li><li>Alignment with our client ERP domain architecture and roadmap.</li><li>Adherence to Microsoft’s D365 best practices and upgrade paths.</li><li>System-critical modifications are designed and implemented with risk awareness.</li><li>Data migration and interface designs follow architectural standards.</li><li>Collaborate with Lead Consultants and Developers to ensure designs are feasible, efficient, and maintainable.</li></ul> Solution Delivery Responsibilities <ul><li>Provide hands-on architecture support to delivery teams during all project phases (Blueprint, Build, Test, Deploy).</li><li>Define and communicate solution patterns and reusable components to increase delivery efficiency.</li><li>Oversee the technical integrity of ERP solutions and their alignment with the target architecture.</li><li>Support complex problem-solving, performance optimization, and integration design.</li><li>Ensure compliance with our client ERP governance, documentation, and security standards.</li><li>Act as the quality gate for designs entering the Design Authority approval process.</li></ul> Requirements: <ul><li>Minimum 8 years of experience in Microsoft D365 ERP solution design and implementation, with deep knowledge across multiple modules (Finance, SCM, or Project Operations).</li><li>Proven experience as a Solution Architect or Senior Consultant in large-scale international ERP programs.</li><li>Strong understanding of D365 data models, integrations (Data Management Framework, Dual Write, APIs), and reporting (SSRS, Power BI).</li><li>Experience in solution governance, design validation, and architecture documentation.</li><li>Familiarity with Azure integration services, Power Platform, and lifecycle management tools (LCS).</li><li>Agile mindset, excellent problem-solving skills, and strong delivery orientation.</li><li>Ability to collaborate across functional and technical teams, ensuring alignment between design, build, and deployment.</li><li>Excellent communication skills and fluency in English (both written and verbal).</li></ul>

Responsibilities: <ul><li>Tasks Summary &amp; Responsibilities (please enclose organizational charts)</li><li>Responsible for analysing input requests, identify right suppliers from the approved supplier panel.</li><li>Responsible for preparing RFQ’s, quote analysis, negotiations, obtaining Sourcing Committee approvals and awarding new business to supplier to develop finished products, components and tooling.</li><li>Define PBL supplier sourcing strategy based on business needs, that defines strategic suppliers into grow, fix and exit suppliers and maintains product footprint, incl. “make or buy”-analysis. Introduce new suppliers in SEA, India Mexico, North America.</li><li>Accountable for info record and PO accuracy, transfer relevant data to SCM, (Incoterm, lead time, price, MOQ etc)</li><li>Drive attainment and improvement of relevant procurement KPI’s, incl. Material Productivity (CMP), Lead time performance, delivery (STR/STC), and Quality (DLPM).</li><li>Responsible for improving material productivity by maintaining 125% material pipeline, CMP, TEBIT and WAV analysis and Drive VA/VE projects in collaboration with Engineering</li><li>Responsible for supplier price management, including PIA</li><li>Responsible for maintaining the capabilities and capacities of suppliers to avoid any constraints</li><li>Ensure and Drive MOQ optimization for material/components (incl. finished goods) used by the&nbsp;</li><li>plant for production and establish supplier agreements, e. g. VMI, EDI, consignment, Scheduling Agreements frame order review, blanket PO)</li><li>Lead the consolidation of Supplier Footprint, incl. setup of new suppliers, reducing number of suppliers</li><li>Ensure that suppliers meet TE compliance requirements (RoHs, Reach, conflict minerals, supplier portals)&nbsp;</li><li>Responsible for contracting of supplier commercial agreements, incl. bailment, inventory management and supply agreements.</li><li>Responsible for conducting QBR’s with strategic suppliers and the drive of respective corrective actions</li><li>Regularly carry out Suppliers risk assessments per business needs</li><li>Ensure data on OV tools is captured and delivered to finance.</li><li>Work with team on ISO Related documents, process and compliance check on regular frequency</li><li>Support the tactical buyer in the following tasks: inventory management components, manage outside product, and block invoices</li></ul> Requirements: <ul><li>Bachelor’s Degree or above, Engineering background - Mechanical Engineering Preferred</li><li>10+ years of experience in sourcing area&nbsp;</li><li>Experience in Electronics, Stamping, Machining, Molding, especially from connector, connector assembly or cable assembly industry is preferred&nbsp;</li><li>Excellent problem-solving skills, analytical skills, and communication skills&nbsp;</li><li>Ability to demonstrate strong customer focus and continues improvement</li><li>Strong project management skills and ability to multi-task&nbsp;</li><li>Ability to work in a matrix environment with multi-cultural teams</li><li>Ability to create competitive strategies and plans, broad knowledge of strategies and tactics of the marketplace, knows trends&nbsp;</li><li>Knowledge of regional and global supplier base for relevant commodities</li><li>Advanced knowledge in the use of SAP and Microsoft Office, i.e. Excel, Outlook, Word, PowerPoint</li><li>Fluent English at negotiation level,&nbsp;</li><li>Integrity, Accountability, Teamwork, Innovation</li><li>Proactive, detailed-oriented</li><li>Strong analytical skills</li><li>Cross-functional skills</li></ul>

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Customer Service Representative

ERP Solution Architect- D365

Strategic Sourcing Analyst

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Customer Service Representative

ERP Solution Architect- D365

Strategic Sourcing Analyst

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