Murex Senior EOD ( AVP )

Key Account Manager – DTC

Responsibilities: <ul><li>To Prepare EOD drafts based on scope given by Dev and SAs with correct dependencies, in &amp; out conditions</li><li>To schedule, execute and support EOD runs in SIT/UAT environments for Projects.</li><li>Act as Level 2/3 support for EOD-related incidents.</li><li>Analyze and resolve batch failures, job delays, or any performance bottlenecks</li><li>Lead root cause analysis for recurring issues and define permanent fixes</li><li>Serve as the domain expert in Murex EOD operations, including Pre-trade to post-trade lifecycle, Trade validation and market data dependencies</li><li>Provide consultation to development and testing teams regarding EOD impacts of changes or upgrades</li><li>Identify automation opportunities in EOD processes using scripting (Unix, Python, MxML)</li><li>Maintain technical documentation</li><li>Ensure compliance with audit and regulatory requirements, including EOD signoffs and logs</li><li>Support EOD-related project activities, including upgrades, migrations</li><li>Define and monitor KPIs and SLAs for EOD (e.g., batch completion time, failure rate).</li><li>Perform EOD regression testing after Murex upgrades, patching, or infrastructure changes</li><li>Work with infrastructure teams on server performance, disk space, and job execution time</li><li>Lead war room efforts during EOD crises: high-priority trade breaks, simulation failures, or regulatory deadline risks.</li><li>Drive post-mortem sessions with action item tracking and continuous feedback loops</li></ul> Requirements: <ul><li>Minimum 5 years exp in supporting Murex 3.1 End of Day batch</li><li>Deep Murex product knowledge: MX.3 Simulation, Datamart, MxML, workflows</li><li>Deep understanding of Murex EOD processes including Trade validation, Pre-trade/post-trade workflows, Market data loads, Feeders, extractions, Reporting etc.</li><li>Strong in scripting: Unix. Shell, Python, SQL</li><li>Tools: Control-M, Autosys, JIRA, Confluence</li><li>Expertise in Unix/Linux shell scripting for job orchestration, automation, and log analysis</li><li>Working knowledge of Shell, Python for custom automation or data parsing tasks.</li><li>Expertise in SQL for: Querying Murex database tables, validating data, Debugging batch issues</li><li>problem-solving, decision-making under pressure</li><li>Ability to Evaluate and improve EOD architecture regularly to reduce latency, eliminate redundancy, and enhance performance</li><li>Ability to Analyze historical EOD execution data for trend analysis and predictive issue detection</li><li>Monitor Murex based support tickets, provide support with all end-user issues, escalate issues to the support manager as needed.</li><li>Ability to prioritize tasks and manage time effectively under time constraints.</li><li>Evaluate and test new Murex modules or plugins that impact EOD, such as new simulation engines or DataMart enhancements</li></ul>

Overview: <ul><li>As a Key Account Manager for our direct-to-consumer (DTC) business, you will play a pivotal role in maintaining and expanding relationships with our most important clients.&nbsp;</li><li>You will be responsible for driving sales growth, ensuring customer satisfaction, and managing key accounts effectively to meet and exceed business objectives.</li></ul> Responsibilities: Client Relationship Management: <ul><li>Develop and maintain strong relationships with key accounts to understand their needs and business goals.</li><li>Serve as the main point of contact for key clients, addressing inquiries and resolving issues promptly.</li><li>Manage business discussion/negotiations, including TTA, DA, etc to ensure effective sales &amp; achieving business targets and directions.</li><li>Conduct quarterly business review and business progress updates for assigned customers</li><li>Leverage key customer relationships to gain market intelligence and to assist successful formulary listing</li></ul> Sales Strategy Development: <ul><li>Collaborate with the sales &amp; marketing team to create strategic plans for key accounts, identifying opportunities for growth and upselling.</li><li>Analyze market trends and customer needs to inform sales strategies.</li><li>Develop and implement processes and strategies (local go-to-market strategies, sales strategies, and customer strategies) for assigned customers to ensure achievement of sales objectives.</li><li>Manage sales projection (sell in &amp; sell out), stocks forecast and stocks holding. Evaluate trends and divide business output to support strategic growth and profitability.</li></ul> Performance Tracking: <ul><li>Monitor and report on key account performance, sales metrics, and customer satisfaction.</li><li>Prepare regular reports and presentations for internal stakeholders.</li><li>Manage and monitor assigned customer A&amp;P trade fund/ TTA based investment according to annual budget to ensure efficient &amp; effective usage.</li><li>Analyse key accounts’ needs through data driven methods and structured planning &amp; provide trade activation post evaluation analysis for review of improvement and action plan (if any).&nbsp;</li></ul> Cross- Functional Collaboration: <ul><li>Work closely with marketing, product development, and customer service teams to ensure alignment on client expectations and deliverables.</li><li>Coordinate with logistics and supply chain teams to ensure timely product delivery. Negotiation and Contract Management:</li><li>Lead negotiations for trading terms and pricing agreements with key accounts to ensure mutually beneficial terms.</li><li>Manage renewals and extensions of contracts in a timely manner.</li></ul> Customer Advocacy: <ul><li>Act as the voice of the key customer within the organization, advocating for their needs and preferences.</li><li>Gather feedback and insights from clients to inform product development and service improvements.</li></ul> Requirements: Education: <ul><li>Bachelor’s degree in Business Administration, Marketing, or a related field</li></ul> Experience: <ul><li>5+ years of experience in account management or sales within the DTC sector</li><li>Proven track record of managing key accounts and achieving sales targets Skills:</li><li>Excellent interpersonal and communication skills, with the ability to build rapport with clients</li><li>Strong analytical and problem-solving abilities</li><li>Proficiency in CRM software and Microsoft Office Suite Attributes:</li><li>Self-motivated and results-oriented with a strong sense of urgency</li><li>Ability to work collaboratively in a fast-paced environment</li><li>Strategic thinker with a customer-centric approach</li></ul>

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Murex Senior EOD ( AVP )

Key Account Manager – DTC

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Murex Senior EOD ( AVP )

Key Account Manager – DTC

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