Senior Talent Acquisition

Lead business Partner Supply Chain - Enterprise Systems - AMEA

Large Deal Pursuit Manager

Cyber Security Sales Specialist

Credit Controller

Area Major Project PMO Director, APAC, MEA

Talent Acquisition Advisor

Talent Acquisition Specialist

Senior Software Engineer I

Technical Support Specialist

Responsibilities: <ul><li>Responsible for leading a team of recruiters across China.</li><li>Training and upscaling a team of talent acquisition professionals.</li><li>Collaborate client, providing advice relating to planning, strategies development, and policies related to Talent Acquisition.</li><li>Responsible for the recruitment of senior/niche positions hiring by interviewing and assessing candidate appropriateness for employment qualification.</li><li>Training hiring managers on process, systems and interview techniques.</li><li>Leverage creative tactics and a variety of sources (including LinkedIn and other social media, talent referrals, direct applicants, etc.) to deliver top talent to fill open positions across your designated territory.</li><li>Develop a direct sourcing strategy to build and maintain a strong candidate pipeline.</li><li>Manage the recruitment process end-to-end, providing support and delivering a superior candidate experience for all candidates progressing through the hiring process, including extending and closing offers.</li><li>Work internally with other Talent Acquisition team members to share knowledge, best practices and resources.</li><li>Suggest process improvement initiatives to streamline hiring process.</li><li>Contribute to both regional and global talent acquisition projects as required.</li><li>Organize and deliver various early talent recruitment events, both virtually and on-site.</li></ul> Requirements:﻿ <ul><li>6 years + of experience in Recruitment/ TA ideally in an international company, with a focus on Engineering</li><li>At least 2 years of managerial experience.</li><li>Proven ability to manage multiple stakeholder relationships up to a senior level to influence and positively challenge existing thinking</li><li>Capability in presenting recruiting KPI reporting</li><li>Analytical skills - ease of drawing conclusions</li><li>Ability to work with business independently</li><li>English skills – advanced</li><li>Mandarin-Strong written, verbal communication and presentation skills</li></ul>

Responsibilities: <ul><li>Establishes and maintains a strategic relationship with key stakeholders in business and the IT organization.</li><li>Define and Drive Digital Supply Chain Agenda across process, people and technology collaborating with business stakeholders.</li><li>Provide thought leadership around the use of technology to achieve business goals and objectives.</li><li>Pioneer the development of a 3-5-year roadmap, providing annual reviews of status collaborating with business stakeholders and enterprise architects.</li><li>Supports development of the AMEA template across technology for these processes. Works with Global teams to establish the Global templates and ensure the sanctity of the templates.</li><li>Works with Functional Leads in other areas to discuss potential solutions that match the business strategy with the technology strategy.</li><li>Define solutions and execute optimal project plans with partner teams.</li><li>Proponent of Agile driving quicker and faster delivery with excellence.</li><li>Drive S4 HANA Template design and delivery for Supply Chain and Procurement modules.</li><li>Identify technology opportunities which provide strategic/tactical advantages in planning, managing and conducting the business.</li><li>Engage with key customers and other external business partners to deliver IT solutions in a high quality, globally conscious manner</li><li>Deliver innovative, efficient and cost-effective solutions to meet enterprise needs and to drive business growth and profitability.</li><li>Act as Leading change agent in delivering and embrace digital strategies. Influence the prioritization of Information Technology decisions for global businesses to ensure world-class delivery and value for IT investment.</li><li>Application Delivery – Define, analyze, and deliver business initiatives in accordance with business and IT priorities and annual budgets.</li><li>Build Talent – Promote and build global leaders, develop staff with the needed functional and technical skills required to meet organizations growing application portfolio and changing technology needs.</li><li>Provides Business Technology thought leadership, bringing knowledge and solutions to drive business outcomes.</li><li>Thinks ‘digital’ and embraces next generation ways of doing work.</li></ul> Advocacy&nbsp; <ul><li>Partner with Senior Business stakeholders to deliver business needs.</li><li>Manage 3rd party vendors ensuring high service level and optimal cost.</li><li>Ensure scalability of the programs by setting up the right framework.</li><li>Invest in building talent and develop high performing teams.</li><li>Supports service improvement and business-as-usual projects by working with various service owners and Architects.</li><li>Negotiate agreements and commitments by facilitating communication between business stakeholders and IT from initial requirements to final implementation.</li><li>Champions change management activities to minimize disruption and achieve desired results from initiatives that are enabled by technology.</li><li>Work with service managers / Vendor teams on key BU business issues, identifying and resolving potential problems and conflicts.</li><li>Collaborate with other IT functional areas to remain apprised of project status and inform stakeholders of progress.</li><li>Work with program delivery and excellence guidelines and ensure that every project is following the same.</li></ul> Consulting <ul><li>Contributes to the business’ strategic planning process.</li><li>Provides strategic technology and process consultation to business.</li><li>Performs assessments and provides recommendations on IT and business initiatives and solutions based on business relevance.</li><li>May advise on options, risks, costs versus benefits, and impacts on products, business processes, and system priorities.</li><li>Analyzes and advises on new business initiatives.&nbsp;</li><li>Stays abreast of industry trends in business and technology to determine impact to the achievement of organization(s) goals.</li><li>May recommend options, identifies risks and analyzes cost vs. benefits.&nbsp;</li><li>Provides strategic consultation to stakeholders in defining or designing business processes, functions and organizational structures.</li></ul> Business Case&nbsp; <ul><li>Works with business teams to understand project requirements, shapes the initial project request, and provides a high-level estimate of the project effort and cost used in cost-benefit analysis&nbsp;</li><li>Conducts feasibility studies and makes recommendations to stakeholders based on its alignment with the business strategy and roadmap.&nbsp;</li><li>Contributes context to the business case such as recommending expenditures based on the size, scope, and cost of hardware and software components.&nbsp;</li><li>Ensures anticipated benefits are realized and key process indicators and report card is measured, tracked and communicated.</li></ul> Planning and Prioritization&nbsp; <ul><li>Works with organization stakeholders and technical resources to create and implement a solution required to meet organization(s) business goals.</li><li>Monitors business demand to enable appropriate planning of IT’s resources.</li><li>Maintains awareness of changes to organization(s) strategy, goals and processes to ensure solutions/requirements/priorities appropriately reflect the needs of the organization(s)&nbsp;</li><li>Facilitates changes when necessary.</li></ul> Risk Management <ul><li>Works with business stakeholders in the identification and evaluation of risks associated with business decisions.</li><li>Identifies risks, outside of current project scope, that will impact the organization(s) such as business process or IT security.</li><li>May help in the development of risk mitigation plans.</li></ul> Communications <ul><li>Business Partnering to collaborate and manage business expectations.</li><li>Stays informed on project(s) status to provide business with regular status.</li><li>Communicate with organization’s stakeholders, project managers, and other to ensure awareness of progress, risks, and results.</li></ul> Measurements <ul><li>Ensures that projects align with the technology that best provides maximum return on investment.</li><li>Works with business and IT executives to define business and IT performance metrics.</li><li>Measures, tracks and reports on benefits realization, IT performance, and customer satisfaction levels.</li></ul> Service Level Agreements (SLAs) <ul><li>Reviews Service-Level Agreements (SLAs) with clients in accordance with IT standards and specifications as required</li><li>Communicates SLA results and issues to appropriate stakeholders</li><li>Work is performed in a Hybrid environment including normal work activities.</li><li>Role is located in India - Bangalore</li><li>Travel to international/domestic locations based on project asks</li></ul> Requirements:&nbsp; <ul><li>13-16 years of relevant functional and technical work experience.</li><li>Engineer / MBA or equivalent degree in Tech/ Information Systems from tier 1 college.</li><li>Extensive experience as IT Business partner for Supply Chain Function, with functional knowledge across all verticals within supply chain.</li><li>Proven experience in both Make and Non-Make domain through delivery of IT Initiatives for Plan, Source, Make, Deliver verticals.</li><li>Good Knowledge of SAP ECC and SAP S4, with functional expertise in SAP Supply Chain modules such as MM, PM, WM, QM, PP.</li><li>Should have managed multiple vendors to deliver complex IT Projects.</li><li>Should have led large scale Supply Chain tech transformation programs.</li><li>Has the experience and cultural awareness required to work effectively with a global team</li><li>Developing strategic plans and setting timelines for evaluation, development, and deployment of solutions</li><li>Identifying opportunities for simplifications and digitization of various workflows across the organization</li><li>Supervising quality assurance processes, integration, and system tests</li><li>Excellent leadership, team building, and management skills</li><li>Ability to Communicate and inspire confidence at a senior level with technical and non-technical audiences</li><li>Experience in identification, evaluation and documentation of process flows, risks and controls</li><li>Ability to engage with functional business leaders at a strategic level, as well as with delivery teams at an operational level</li><li>Hands-on experience leading such areas end-to-end and track record of delivering results and business value</li><li>Requires team leadership skills, experience/in-depth knowledge of business operations and IT processes</li><li>Experience with organizational change management preferred</li><li class="ql-align-justify">Proficient in English Language (Writing, reading &amp; Speaking)</li></ul>

Job Description: <ul><li>Our Large Deal Pursuits team is at the forefront of driving impactful, complex engagements with our clients.&nbsp;</li><li>We are a dynamic, results-driven group of professionals who grow with solving challenges and delivering tailored solutions that drive value for our customers. Our team works collaboratively across to navigate high-value opportunities, ensuring alignment with both business goals and industry regulations.&nbsp;</li><li>Together, we shape the future of technology for our public sector clients.</li></ul> Responsibilities: <ul><li>Lead large and complex deal pursuits, managing the end-to-end sales cycle from qualification through contract negotiation and close.</li><li>Build and maintain strong relationships with key decision-makers and stakeholders, ensuring trust and alignment.</li><li>Collaborate with internal teams to develop customized solutions and proposals that align with client objectives, regulatory requirements, and compliance standards.</li><li>Develop and execute targeted sales strategies to capture new business and drive revenue growth.</li><li>Partner with cross-functional teams (legal, finance, operations, etc.) to ensure the successful closure of deals and alignment with organizational goals.</li><li>Stay informed of market trends, policies, and regulations affecting the public sector to provide strategic insights.</li><li>Lead contract negotiations, ensuring alignment on terms, pricing, and delivery schedules while maintaining profitability.</li><li>Manage a robust pipeline and provide accurate forecasts, sharing regular updates with senior leadership.</li><li>Ensure post-sale implementation and delivery meet client expectations, fostering long-term satisfaction and repeat business.</li></ul> Requirements: <ul><li>Minimum of 18 years of experience in sales, business development, or account management, with a focus on large deals exceeding multi-million-dollar contracts.</li><li>Proven track record of managing and closing large, complex deals, including contract negotiations.</li><li>Strong leadership and collaboration skills, with the ability to influence stakeholders at all levels.</li><li>Bachelor’s degree in Engineering, Business Management, or a related field.</li><li>Demonstrated technical proficiency in crafting solutions and delivering outcomes that meet client needs.</li></ul>

Responsibilities: <ul><li>Indian enterprise sector is going through huge digital transformation.</li><li>Areas like Cloud adaption, Advanced Analytics, AI, IOT, Block chain &amp; Robotic Process Automation, Information Security are key building block towards this transformation.</li></ul> You would be responsible for Building Security Business pipeline &amp; achieve the Security Annual targets in the large enterprise segment <ul><li>Lead Large Customer Engagement with CISO level conversation within top enterprises and conglomerate.</li><li>Support Sales Account Management (AM’s) as Cyber Security Sales Specialist in large complex projects (comprising of Zero Trust Architecture, Securing cloud work loads, transforming SOC, Micro segmentation and others)</li><li>Understand the client/sector requirements and Map Security products &amp; Services &amp; Build Solution Stack for Sales Account Managers</li><li>Understand NIST, CERTIN guidelines, mitre att&amp;ck framework, OT Security. Good understanding of Security products.</li><li>Well engaged with Tier-1 &amp; Tier-2 SI</li><li>Drive Security product sales within commercial segment in Manufacturing, PSU, ITeS, Digital Native and Pharma</li></ul> Who Youll Work With <ul><li>GSSO – SE team.</li><li>Account Manager.</li><li>Product Engineering BU across vertical.</li><li>Regional SE Team.</li><li>Regional Channel Team.</li></ul> Requirements: <ul><li>8-10 Years of experience in Security OEM / Service Provider Environment in managing Sales/ Pre-Sales/Product Management function</li><li>Good understanding of business scenarios with solution expertise to formulate a realistic and executable strategy for Security adoption among enterprises.</li><li>Possess blend of technology expertise across various cyber security vendors, enterprise networks, datacenter, cloud networking and Information systems security.</li><li>Good connects with Cybersecurity decision makers in enterprises</li><li>Lead Large Customer Engagement with CISO level conversation within top enterprises and conglomerate.</li><li>Support Sales Account Management (AM’s) as Cyber Security Sales Specialist in large complex projects (comprising of Zero Trust Architecture, Securing cloud work loads, transforming SOC, Micro segmentation and others).</li><li>Understand the client/sector requirements and Map Security products &amp; Services &amp; Build Solution Stack for Sales Account Managers</li><li>Understand NIST, CERTIN guidelines, mitre att&amp;ck framework, OT Security. Good understanding of Security products.</li><li>Well engaged with Tier-1 &amp; Tier-2 SI</li><li>Drive Security product sales within commercial segment in Manufacturing, PSU, ITeS, Digital Native and Pharma</li></ul>

Responsibilities: 1. Credit Management <ul><li>Collaborate with the insurance company to ensure customer credit limits are validated and aligned with business needs.</li><li>Understand the business requirements and communicate them effectively to the insurance provider to secure necessary support.</li><li>Monitor and evaluate customer creditworthiness while balancing business growth objectives with prudent credit risk management</li></ul> 2. Insurance Management <ul><li>Manage credit insurance policies to protect the company against potential bad debts.</li><li>Liaise with insurance providers to ensure adequate coverage and timely claims processing.</li><li>Maintain accurate records of insured accounts and ensure compliance with insurance terms.</li></ul> 3. Cash Collection <ul><li>Oversee and ensure timely collection of receivables to maintain healthy cash flow</li><li>Manage service provider and oversea the daily operations. Ensure clear SOP for smooth operations.</li><li>Develop and implement strategies to reduce overdue accounts and improve Days Sales Outstanding.</li><li>Collaborate with sales, customer service teams, and customers to resolve disputes, facilitate prompt payments, and maintain strong relationships for smooth credit and collection processes.</li></ul> 4. Credit Policy Enforcement <ul><li>Develop, implement, and maintain the company’s credit policy to ensure consistent and fair credit practices as per the group norm.</li><li>Act as the gatekeeper to enforce credit policies and procedures, ensuring no undue risks are taken.</li><li>Provide training and guidance to internal teams on credit policies and best practices.</li></ul> 5. Risk Management <ul><li>Identify, assess, and mitigate risks related to credit and cash collection.</li><li>Prepare regular reports on credit performance, overdue accounts, and risk exposure for senior management.</li><li>Proactively recommend improvements to credit processes to enhance efficiency and reduce risks.</li></ul> 6. Engaging in FX topic <ul><li>Providing the details of customer payment&nbsp;</li><li>Providing the landing estimation of AR.</li></ul> Requirements: <ul><li>Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.</li><li>3 years of experience in credit management, accounts receivable, or a similar role.</li><li>Experience in managing credit insurance policies is highly desirable.</li><li>Familiarity with industry-specific credit practices and regulations in FMCGs.</li><li>Professional certification in credit management (e.g., CICM, NACM) is a plus.</li></ul>

Responsibilities: Safety and Quality: <ul><li>Proactively drive safety and quality performance of the project portfolio within the scope of responsibility Customers.</li><li>Establish and promote service-minded culture and outside-in thinking in customer project management, and drive the adaptation of best practices related to customer journey and customer experience management</li><li>Capture and feed Voice of Customer throughout the customer project; especially related to how manages the project</li></ul> Project Management Governance : <ul><li>The MP PMO Director owns the MP Project Management Governance model and is responsible for its review, updating and deployment across the APM Area. </li><li>The model defines the responsibilities and accountabilities of both Area and Front Lines and, specifically includes:</li></ul> Project Audits: <ul><li>Risk and Opportunity (R&amp;O) Management analysis, from pre-tender through to the Project execution period</li><li>Tender reviews and sign-off</li><li>Project financial reviews</li><li>Project Steering Reviews</li><li>Project monitoring reviews, such as PCGs</li><li>Start-up meetings</li></ul> Program and project management: <ul><li>Measure, monitor and support project portfolio planning, forecasting and execution</li><li>Facilitate portfolio governance</li><li>Provide guidance in tender development and project planning, execution and governance</li><li>Optimize project management resources and their allocation across the portfolio</li><li>Support and coach project managers, perform project reviews</li><li>Ongoing review of Project Management tools and where required drive development and deployment</li></ul> Leadership and people development: <ul><li>Contribute to strategic planning and decision-making to develop and implement a strategy for MP Project Management that is aligned with the organization’s overall vision and its current and long-term business objectives.</li><li>Project management development across APM leading to internal / external certifications</li><li>Develop a pipeline of Senior Project Managers who can take on larger, more complex projects in differing FLs/countries.</li><li>Lead and develop the PMO team and project management professionals to achieve budget, safety, quality and customer satisfaction goals. Identify and address competence development needs for project managers, planners, project and order admins, and quantity surveyors&nbsp;</li><li>Contribute to Delivery Operations strategic planning and decision-making to drive project management capabilities in line with the overall vision and business objectives</li></ul> Delivery Operations management: <ul><li>Work with other Delivery Operations staff and teams to ensure correct and consistent use of project management policy, processes and tools, and appropriate resource allocation to support this</li></ul> Business performance: <ul><li>Measure and monitor project portfolio performance, identify improvement opportunities and drive actions to improve business performance</li><li>Set targets for and manage the performance of the PMO team</li><li>Establish PMO budget and monitor customer service, safety, quality and financial performance to optimize resources and prioritize investments</li><li>Provide input and feedback about changes needed the client Way</li></ul> Requirements: <ul><li>Minimum 15 years of related experience, with at least 3 years as a PMO Director or Project Director for large-scale projects.</li><li>Customer relationship management skills and experience</li><li>Customer project management and portfolio management skills and experience</li><li>Knowledge of construction industry contracts, business practices and their management</li><li>Financial, business and process management knowledge</li><li>Basic knowledge of installation methods and site management</li><li>Experience and are comfortable working in a matrix environment, ability to influence stakeholders, develop strong collaboration to move projects forward.&nbsp;</li><li>Experience in project management forecasting, cash flow management and understanding the risks and opportunities within projects.&nbsp;</li><li>Ability to coach and develop Project Managers / Director for countries within APM.</li><li>Knowledgeable and proficient in project management tools.&nbsp;</li></ul>

Role Description: <ul><li>This role delivers recruitment activities for the supported population, engaging with People Managers to understand their requirements and driving the end-to-end recruitment process. </li><li>The TA Advisor partners with the Talent Acquisition Coordinator to provide an excellent candidate and People Manager experience. </li><li>Specialized expertise in local market knowledge, most effective sourcing channels, industry networks, and competitive landscapes to drive efficiency in recruitment process; As part of a BU Squad liaises with BU TA Lead and BU People Experience Lead to ensure recruitment service delivery is in line with overall Employee Lifecycle practices within the BU.</li></ul> Responsibilities: <ul><li>Provide specialist technical expertise to lead both proactive and reactive Recruitment activities in accordance with policies, standard operating procedures and guidelines</li><li>Drive the end-to-end recruitment process, partnering with the People Manager and People Lead providing market insights and accountable for candidate experience, including tracking, assessment, feedback and offer (for externals) and assists with internal offers as needed</li><li>Work with People Managers to establish business requirements and to determine applicant requirements, leads and coaches managers throughout process to drive identification, selection and landing of best talent</li><li>Work with TA Coordinator to deliver the end-to-end recruitment process for candidates</li><li>Source the best candidates for vacancies using range of mediums and channels- owning the creation and execution of a sourcing strategy to generate both active and passive talent for current and future vacancies</li><li>Act as a candidate relationship manager during hiring processes for immediate needs while proactively building talent pools for future hiring needs and provide high-touch support for key Recruitment moments that matter to candidates and hiring</li><li>Collaborate with BU Talent Acquisition Lead an/or TA Lead to understand and implement processes, drive continuous improvement and provide quality service. Drives operational efficiency with a focus on continuous improvement, candidate and hiring manager experience and meeting SLAs.</li><li>Support BU TA Lead and/or TA Lead with candidate and hiring manager satisfaction monitoring and implementing continuous improvement initiatives&nbsp;</li></ul> Requirements: <ul><li>Experience in talent acquisition processes and channels with dedicated and specialised expertise in sourcing , assessment, matching, selling and closing capabilities</li><li>Expertise in local market knowledge, the most effective sourcing channels, industry networks, and competitive landscapes to drive efficiency in recruitment process</li><li>Strong stakeholder management, collaboration and influencing skills</li><li>Good written and verbal communication skills</li><li>Drive for results &amp; customer service orientation</li><li>Strong project and vendor management skills, ability to lead complex projects and pro-actively manage work and drive continuous improvement</li></ul>

Responsibilities: <ul><li>Talent Acquisition teams evaluate ability to recruit and select the desired employees and develop, implement and monitor the programs and processes used in recruitment and selection.</li><li>They source, recruit, screen, interview and recommend external and/or internal candidates to staff open requisitions.</li><li>They also utilize the services of employment agencies and/or place employment ads in appropriate sources, including the intranet, Internet and print media.</li><li>The teams are responsible for developing and implementing recruiting plans and administering talent management efforts and employee referral programs, managing the resume tracking system and ensuring consistent corporate image throughout recruiting campaigns.</li></ul> Requirements: <ul><li>Minimum 12+ years of experience required for this role; preferably with team management skills.</li><li>Should possess expert knowledge and innovative skills to source and attract active &amp; passive talent from different sourcing channels (job boards, social media, referrals and local outreach to identify potential candidates for direct labor positions).</li><li>Communication and Stakeholder management is key to being successful in this role as you work with global stakeholders and matrix organization.</li><li>Good understanding of the manufacturing industries in the local market, able to map talents, develop business intelligence for sourcing strategies and techniques</li><li>Manage end-to-end hiring process: Source, resume screen, phone screen, schedule interviews, Offer documentation and onboarding.</li></ul>

Role Description: <ul><li>BASIC FUNCTIONS: This position performs complex research, design, and software development assignments within a software functional area or product line, and provides direct input to project plans, schedules, and methodology in the development of cross-functional software products.</li><li>This position performs software design — typically across multiple systems; mentors more-junior members of the team; and talks to users/customers and translates their requests into solutions.</li></ul> Responsibilities: <ul><li>Interface with other technical personnel or team members to finalize requirements.</li><li>Write and review portions of detailed specifications for the development of complex system components.</li><li>Complete complex bug fixes.</li><li>Work closely with other development team members to understand complex product requirements and translate them into software designs.</li><li>Successfully implement development processes, coding best practices, and code reviews.</li><li>Operate in various development environments (Agile, Waterfall, etc.) while collaborating with key stakeholders.</li><li>Resolve complex technical issues as necessary.</li><li>Train entry-level software engineers as directed by department management, ensuring they are knowledgeable in critical aspects of their roles.</li><li>Keep abreast of new technology developments.</li><li>Design and work with complex data models.</li><li>Mentor less-senior software developers on development methodologies and optimization techniques.</li><li>All other duties as assigned.&nbsp;</li></ul> Requirements: Qualifications <ul><li>4+ years of Software Engineering experience.</li><li>BS Engineering/Computer Science or equivalent experience required.</li></ul> Technical Skills <ul><li>Advanced knowledge of software development methodologies (e.g., Agile, Waterfall).</li><li>Strong proficiency with data manipulation language including optimization techniques.</li><li>Strong understanding of normalized/dimensional data modeling principles.</li><li>Strong knowledge of multiple data storage subsystems.</li><li>Expertise in development languages including but not limited to: Java/J2EE, JavaScript, JSP, C/C++, HTML, XML, SQL, Windows, UNIX, and .Net.</li><li>Strong research skills.</li><li>Strong knowledge in industry best practices in development.</li><li>Knowledge in using and developing applicable tool sets.</li><li>Ability to interface competently with other technical personnel or team members to finalize requirements.</li><li>Ability to work well with internal and external technology resources.</li><li>Knowledge of test-driven development.</li><li>Ability to write and review portions of detailed specifications for the development of complex system components.</li><li>Ability to complete complex bug fixes.</li><li>Good oral and written communication skills.</li></ul>

Brookfield Culture
Brookfield has a unique and dynamic culture.  We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader:  Entrepreneurial, Collaborative and Disciplined.  Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.
Job Description 
Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups, comprised of approximately 6,500 users. The Deskside Technician is the face of Technology Services, providing first-line support to end users. 
The Technical Support Specialist will report to the Team lead, Deskside.  In addition to incident logging, resolution, and ownership, the Deskside Technician will collaborate with team members and other Technology Services teams to maintain and improve the end user experience of all Brookfield users. 
The ideal candidate for this role will possess the following attributes.
•	Accountability – candidate has a sense of ownership when troubleshooting a problem and will see things through to completion.
•	Professionalism - candidate maintains composure and integrity while providing timely support to end users.  
•	Detail Oriented – candidate takes the time to listen and understand the issue and works with the appropriate teams to resolve. 

Responsibilities:
•	Provides exceptional deskside and remote support to Brookfield users.
•	Owns and follows up on IT support requests and problem tickets until user confirms resolution. 
•	Provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals.
•	Provides technical training to end users. 
•	Ensures past incidents and resolutions are documented appropriately according to knowledge management standards. 
•	Positively represents Brookfield Technology Services with professionalism in all interactions. 
•	Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution.
•	Collaborates with other team members to provide efficient, full-service support. 
•	Participates in testing new desktop technologies and software. 
•	Technician must maintain professionalism, good attitude and appropriate behavior with all users and vendors.
•	Technician will provide customer technical education, and support high level technical problems.
•	Assists, encourages, and serves as a backup to other team members.
Technical Skills
Knowledge of the following:
•	ITIL Methodology
•	Proficient with the following technologies: 
o	Windows 10 & 11, 
o	Microsoft Office (O365)
o	Internet Browsers, 
o	Local Account Management, 
o	Installs and removals, Registry, Command line, Service management systems and System Management Tools,
o	MFA (Microsoft Authentication)
o	VPNs
•	Proficient with the following hardware:
o	Desktop / Laptop
o	iPad/iPhone, 
o	Android Phones/Devices 
o	Printers
o	Cisco Video Conferencing equipment, 
o	Teams phones
•	Knowledge of wide area networks (SDWAN), TCP/IP, and Server OS is desired.
Experience
•	5+ years of related experience
•	Bachelor’s degree in computer science, business computing, or a related field, or equivalent combination of education, certification, and experience.
•	Preferred experience with financial services, with front office support a plus
•	Experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows and/or Mac desktop operating systems and software.
•	Strong and effective customer relationship management skills and process/practice experience
•	Experience working with third-party service provider service delivery execution and business governance.
•	Experience with ServiceNow ticketing system preferred, but not required.
•	Understands the importance and is vigilant with Cybersecurity matters.



Responsibilities:
•	Provides exceptional deskside and remote support to Brookfield users.
•	Owns and follows up on IT support requests and problem tickets until user confirms resolution. 
•	Provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals.
•	Provides technical training to end users. 
•	Ensures past incidents and resolutions are documented appropriately according to knowledge management standards. 
•	Positively represents Brookfield Technology Services with professionalism in all interactions. 
•	Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution.
•	Collaborates with other team members to provide efficient, full-service support. 
•	Participates in testing new desktop technologies and software. 
•	Technician must maintain professionalism, good attitude and appropriate behavior with all users and vendors.
•	Technician will provide customer technical education, and support high level technical problems.
•	Assists, encourages, and serves as a backup to other team members.


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79 senior ehs specialist Jobs found

Senior Talent Acquisition

Lead business Partner Supply Chain - Enterprise Systems - AMEA

Large Deal Pursuit Manager

Cyber Security Sales Specialist

Credit Controller

Area Major Project PMO Director, APAC, MEA

Talent Acquisition Advisor

Talent Acquisition Specialist

Senior Software Engineer I

Technical Support Specialist

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Skills

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79 senior ehs specialist Jobs found

Senior Talent Acquisition

Lead business Partner Supply Chain - Enterprise Systems - AMEA

Large Deal Pursuit Manager

Cyber Security Sales Specialist

Credit Controller

Area Major Project PMO Director, APAC, MEA

Talent Acquisition Advisor

Talent Acquisition Specialist

Senior Software Engineer I

Technical Support Specialist

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.