Service Manager

Executive Assistant and Administrative Lead

Customer Service Specialist

EH&S Analyst I

Hardware Qualification & Development Support Engineer

Senior Account Sales (Wafer Fab Equipment)

M4 Manager IV, Customer Engineer

Procurement Specialist

Supply Planning & Order Management Sr Specialist

Sales Manager (Cold Chain)

Responsibilities: Technical: <ul><li>Collaborate with the MAgNA Tech support team to promptly resolve dealer service &amp; parts issues and improve customer satisfaction.</li><li>Provide regional and on-site system training to aid in troubleshooting and repairing equipment.</li><li>Work with the Dealer Service team to advance the Service Management Development and Certification Program.</li></ul> Dealer Development: <ul><li>Participate in the new dealer selection and onboarding processes.</li><li>Conduct capability assessments for dealers and develop action plans to enhance their performance.</li><li>Ensure dealer participation in required technical training and certification programs for products.</li><li>Train dealer service and parts personnel on systems (Dealer portal, mTAR, EPC, mWarranty, etc.).</li><li>Assist dealerships in improving absorption rates through increased sales.</li></ul> Parts &amp; Service: <ul><li>Collaborate with the parts aftersales team and dealer parts team to meet parts purchase targets for the region.</li><li>Basic understanding of Service&amp; parts Operations management and KPIs</li><li>Promote the usage of our client OEM service parts within assigned dealerships.</li><li>Increase dealership participation in parts programs and promotions.</li><li>Provide technical assistance related to parts to dealerships.</li></ul> Quality, Warranty &amp; Campaigns: <ul><li>Ensure dealers personnel are trained in warranty processes and procedures.</li><li>Monitor campaign completion and advocate for 100% closure on all safety-related issues.</li><li>Administer the goodwill policy in alignment with customer, dealership, and our client interests, adhering to budgetary constraints.</li><li>Conduct regular warranty audits to ensure compliance with warranty policy.</li><li>Report field issues and repeated failures to the quality team.</li></ul> Requirements:&nbsp; Education: <ul><li>Bachelor’s Degree and experience in agriculture, or construction industry.</li></ul> Required Qualifications: <ul><li>Minimum 5+ years of Aftersales experience in the agricultural, construction, automotive industry.</li><li>Knowledge of dealership operations and working with dealers</li><li>Good understanding of service and parts operations management</li><li>Strong Technical knowledge in Agricultural equipment’s</li><li>Excellent verbal and written communication skills for effective interaction with dealers and customers.</li><li>Ability to resolve technical problems across various domains, including mechanical, electrical, electronic, and hydraulic issues.</li><li>Intermediate to advanced knowledge of Microsoft Office Applications.</li><li>Ability to Tavel 75% of the time.</li><li>Valid driver’s license with a clean driving record.</li></ul>

Responsibilities: Executive Support: <ul><li>Act as the primary point of contact for internal and external stakeholders on behalf of the MD.</li><li>Manage complex calendars, schedule meetings and appointments.</li><li>Prepare agendas, presentations, and reports for meetings.</li><li>Handle email correspondence and ensure timely responses.</li></ul> Travel Management: <ul><li>Liason with travel partner as SPOC for Travel Desk. Ensure timely wallet top up and accurate record-keeping. Manage Travel partner payment process and vendor management on SAP.</li><li>Arrange and coordinate domestic and international travel accommodations for the executives and others, including flight bookings, hotel accommodations, transportation, and itinerary planning.</li><li>Monitor travel itineraries, provide updates, and address any last-minute changes or emergencies.</li></ul> Confidentiality and Discretion: <ul><li>Handle sensitive and confidential information with intergrity, discretion and professionalism.</li><li>Maintain a high level of confidentiality in all aspects of the role.</li></ul> Compliance: <ul><li>Ensure 100% compliance on:&nbsp;</li><li>Vendor onboarding and documentation</li><li>Office safety protocols</li><li>Third-party office staff compliance</li><li>POSH training completion for all employees</li><li>Maintain accurate compliance records and provide periodic reports.</li></ul> Vendor Management: <ul><li>Oversee compliant and timely onboarding of vendors.</li><li>Supervise procurement quality assurance in SAP.</li><li>Ensure adherence to procurement policy from PO to Pay cycle.</li><li>Maintain accurate records for PO process, approvals, invoices, and agreements.</li></ul> Budgeting: <ul><li>Track monthly admin budget and ensure spend efficiency.&nbsp;</li><li>Provide 100% accurate monthly budget forecasting.&nbsp;</li><li>Monitor expenses and prepare reports for leadership review.</li></ul> Employee Engagement: <ul><li>Lead quarterly and annual R&amp;R programs, including trophy and certificate management.&nbsp;</li><li>Arrange and coordinate office events, meetings, and conferences, including logistics and catering arrangements.</li><li>Organize annual employee meets and engagement activities.&nbsp;</li><li>Ensure comprehensive onboarding for new joiners.</li></ul> Administrative Support &amp; Office Management: <ul><li>Oversee the general administrative functions of the office, handle administrative tasks including drafting correspondence, filing documents, and maintaining organizational systems.</li><li>Oversee the smooth operation of the corporate office, ensuring office supplies are stocked, equipment is maintained, and facilities are well-organized.&nbsp;</li><li>Ensure office operations run smoothly, maintaining a clean and well-organized workspace.</li><li>Help with ad-hoc tasks and projects as directed by the CXOs and corporate employees.</li><li>Serve as a liaison with building management vendor, external vendors, and service providers to address any office-related needs/issues.&nbsp;</li><li>Supervise office pantry and security staff</li></ul> Communication and Correspondence: <ul><li>Act as the primary point of contact between the CXOs and internal/external stakeholders.</li><li>Handle incoming and outgoing communications, including emails, phone calls, and mail.</li><li>Draft and proofread documents, reports, and presentations.</li><li>Draft and distribute internal and external communications, including announcements and reports for the CXOs</li><li>Coordinate and facilitate effective communication within the office.</li></ul> Requirements: <ul><li>5 years +&nbsp;</li><li>Global MNC experience is preferred.</li><li>Bachelors degree in business administration, management, or a related field (preferred).</li><li>Proven experience as both personal assistant and admin lead.</li><li>Excellent communication skills, both written and verbal, with the ability to interact professionally with individuals at all levels.</li><li>Strong attention to detail and accuracy in all work performed.</li><li>Strong organizational and multitasking abilities.</li><li>Arrange and coordinate office events, meetings, and conferences, including logistics and catering arrangements.</li><li>Understanding of 3rd Party Compliances.</li></ul>

Responsibilities: Quote and Order Management: <ul><li>Interface with Customers for Quote request or Price inquiries and approval</li><li>Submit quotation request for pricing team approval.&nbsp;</li><li>Sales order entry, order confirmation &amp; expediting orders.</li><li>Order change and backlog price adjustment</li><li>On-going Backlog Management</li><li>Shipment release and follow up</li><li>Report and support past due backlog reduction</li><li>NPI - follow up with PM/Plant/Finance for part master and cost setup</li><li>Handle Sample order</li><li>Process RMA / Goods replacement</li></ul> Customer Service: <ul><li>Handle customer enquiries &amp; complaints. Investigate and work with other departments to resolve customer issues in a timely manner.&nbsp;</li><li>Emails/Conference calls / Customer and company Plant Visits for critical delivery issues, expedition or projects.&nbsp;</li><li>Work out solutions on Customer’s special requirements, such as label, Customs process, packing &amp; etc.&nbsp;</li><li>NPS/VOC/Customer Service Survey Improvement Process. Identify and work on corrective actions to recurring issues.&nbsp;</li></ul> Customer Supply Chain Management: <ul><li>Initiate Stock Requisition for customer advance order or buffer stock.</li><li>Work with Planning team on capacity adjustment in order to fulfill Customer’s demands</li><li>Consignment Stock Management/ Customer demand forecast monitoring and accuracy analysis</li><li>Manage customer forecast/demand and inventory level, work with Supply Chain to fulfill customer demand.&nbsp;</li><li>Negotiate with Customer for VMI liability and deadstock compensation.</li><li>Resolve logistics and custom issues with relevant functions</li></ul> Customer Credit and Billing Management: <ul><li>Billing attainment</li><li>Follow up queries with Account Receivable</li><li>Coordinate with Finance and Customer to solve pass due invoices issue</li><li>Manage customer credit status &amp; escalate for any abnormal status</li><li>Apply credit release</li><li>Process Credit note / Debit Note</li></ul> Requirements: <ul><li>Bachelor’s degree or equivalent</li><li>2–3+ years in customer service / order management (manufacturing preferred)</li><li>Strong communication and stakeholder management skills</li><li>Experience handling customer complaints and resolution</li><li>Ability to work under pressure in a fast-paced environment</li><li>Proactive mindset with strong ownership and accountability</li><li>SAP knowledge preferred</li><li>Mandarin communication capability is a plus</li></ul>

Responsibilities: EHS Analysts have full authority to: <ul><li>input, maintain, and update internal EHS databases and logs</li><li>Generate, analyze, and distribute EHS performance reports</li><li>Manage document versions and ensure accessibility of EHS policies and procedures</li><li>Coordinate with contractors, labs, or suppliers for compliance support</li><li>Can initiate fact-finding activities for minor incidents and near misses</li></ul> EHS analysts are required to escalate the following: <ul><li>Approval of changes to EHS policies, programs, or procedures</li><li>Final review and submission of external regulatory reports to government agencies</li><li>Signing of contracts or service agreements with third-party vendors</li><li>Initiation of major corrective actions involving cost, manpower, or cross-functional coordination</li><li>Disciplinary recommendations related to EHS non-compliance (major safety violations)</li></ul> Requirements: <ul><li>Minimum 1 to 3 years or more working experience in Environment Health and Safety Roles</li><li>Experience as a Safety Officer or Pollution Control Officer is an advantage</li><li>Experience in working with a multinational company, local or abroad, is an advantage</li><li>College degree, major in Environmental, Chemical, Electrical, Mechanical Civil Engineering.</li><li>Highly Knowledgeable in MS Office applications (Word, Excel, PowerPoint, Forms, etc.)</li></ul>

Responsibilities: <ul><li>Perform tool build, integration, testing and troubleshooting</li><li>Ensure tool remains up for Process and other hardware qualifications</li><li>Work with Clean Room Facilities group to specify facilities requirements</li><li>Understand facilities availability and needs of the tool and work with the facilities group to manage &amp; troubleshoot any facilities related issues</li><li>Qualification of non-system components (isolated from application)</li><li>Define &amp; execute Qualification plans; Define, execute and qualify calibration procedures (off and on tool)</li><li>Performs all standard service activities through Tier I. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs</li><li>Responds to customer tool issues by communicating with other engineers and participating in escalation conference calls</li><li>May participate in projects to reduce costs and increase uptime.</li><li>Verifies operational quality of system equipment. Assists senior engineers as needed</li><li>Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers</li><li>Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software or hardware related system problems.</li><li>Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.</li><li>Assumes responsibility for complete customer satisfaction within work area</li><li>Assists in planning, communicating, and coordinating support plans with customer management</li><li>Complies with all safety procedures and consistently demonstrates safety as a value</li></ul> Requirements: <ul><li>Bachelor’s or Master’s degree in Mechanical Engineering, Electrical Engineering, Materials Science, or related field.</li><li>5+ years of experience in hardware qualification, testing, or development support in semiconductor or high-tech equipment industry.</li><li>Hands-on experience with test equipment, data acquisition systems, and failure analysis.</li><li>Strong understanding of hardware design principles and reliability testing methodologies.</li><li>Excellent problem-solving and troubleshooting skills.</li><li>Ability to work in a fast-paced, cross-functional environment.</li><li>High level technical knowledge in at least one R&amp;D discipline (Optic, Electronic, Motion, SEM): (1) Support R&amp;D module owner in “Off &amp; On Tool” Module Integration, Calibration and Qualification (2) Qualify Module performance to spec (on &amp; off tool) (3) Support R&amp;D Development (C&amp;F) activities</li></ul>

Responsibilities: <ul><li>Act as the primary account owner, representing company to the customer and the customer internally across all sales-oriented activities.</li><li>Identify customer needs and develop, refine, and implement complex sales strategies to drive sustainable growth.</li><li>Engage existing and new customers to present company products and service offerings.</li><li>Coordinate and lead customer demonstrations in collaboration with Product Business Group representatives.</li><li>Communicate company product roadmaps, capabilities, and value propositions effectively to customers.</li><li>Translate customer technology requirements into actionable insights for internal product and engineering teams.</li><li>Prepare pricing quotations, lead negotiations, and drive deals to closure. Submit complete and accurate documentation to secure order bookings.</li><li>Conduct follow-up activities on accounts receivable to ensure timely payment and financial compliance.</li><li>Maintain structured coverage for all assigned accounts, ensuring strong engagement at multiple stakeholder levels.</li><li>Document and track all customer interactions, including detailed summaries of customer visits.</li><li>Develop and execute customer-specific action plans, ensuring timely follow-through and measurable outcomes.</li></ul> Requirements: <ul><li>Bachelor’s degree in Engineering, Business, or a related field (advanced degree preferred)</li><li>Significant experience in account sales, business development, or technical sales within semiconductor, capital equipment, or advanced manufacturing industries</li><li>Proven ability to manage complex customer accounts and sales cycles</li><li>Strong strategic selling and negotiation capabilities</li><li>Excellent stakeholder management and communication skills</li><li>Ability to translate technical requirements into business solutions</li><li>Ability to travel locally and regionally</li></ul>

Responsibilities: <ul><li>Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.</li><li>Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.</li><li>Ensures customer satisfaction with Company service and system performance.</li><li>Interviews, hires, and trains customer engineers as necessary to support regional business.</li><li>Ensures employee satisfaction through:</li><li>Communication of business progress and all related action.</li><li>Setting goals and controlling achievements.</li><li>Establishing training and career development plans.</li><li>Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent.&nbsp;</li><li>Ensures employee satisfaction through:</li><li>Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.</li><li>Achieves guaranteed up time and other parameters as sold to customers.</li><li>Promotes quality improvement processes to:</li><li>Reduce cycle time</li><li>Drive continuous improvement of technical performance&nbsp;</li><li>Empower the work force</li></ul> Requirements: <ul><li>10–12+ years experience</li><li>Managing teams of 8–10 engineers/technicians</li><li>Strong semiconductor customer engineering background&nbsp;</li></ul>

Role Description: <ul><li>The Procurement Specialist is responsible for managing the procurement of direct and indirect materials and services to ensure uninterrupted supply to manufacturing operations while achieving cost, quality, delivery, and working capital objectives. </li><li>The role partners closely with Production Planning, Operations, Quality, Finance, and Global Procurement to execute sourcing strategies, manage supplier performance, and support continuous improvement initiatives across the supply chain.&nbsp;</li><li>The successful candidate will have strong procurement execution skills, supplier management experience, and a proactive approach to resolving supply risks and driving operational excellence.&nbsp;</li></ul> Responsibilities: Procurement &amp; Supply Management&nbsp; <ul><li>Execute procurement activities for assigned direct materials, packaging materials, indirect spend categories, and services.</li><li>Convert purchase requisitions into purchase orders and manage end-to-end procurement transactions within SAP.</li><li>Ensure material availability to support production plans and customer commitments.</li><li>Monitor supplier delivery performance and proactively manage supply risks.</li><li>Coordinate with planning and operations teams to address shortages, delays, and capacity constraints.</li><li>Maintain optimal inventory levels in line with working capital and service objectives.&nbsp;</li></ul> Supplier Management&nbsp; <ul><li>Manage day-to-day supplier relationships and performance.</li><li>Monitor supplier KPIs including:&nbsp;&nbsp;On-Time Delivery (OTD), Quality performance, Lead time adherence, Responsiveness&nbsp;, Cost competitiveness</li><li>Conduct supplier performance reviews and support corrective action implementation where required.&nbsp;</li><li>Escalate supply risks and develop mitigation plans to ensure business continuity.</li></ul> Cost &amp; Contract Management <ul><li>Support sourcing initiatives and cost reduction projects.</li><li>Obtain quotations and conduct commercial evaluations.</li><li>Participate in supplier negotiations under guidance from Global Procurement or Supply Chain leadership.</li><li>Support implementation of payment term optimization initiatives.</li><li>Ensure contract pricing and procurement terms are accurately maintained within systems.&nbsp;&nbsp;</li></ul> Inventory &amp; Working Capital Management&nbsp; <ul><li>Collaborate with planning teams to optimize inventory levels.</li><li>Identify excess, obsolete, and slow-moving inventory risks.</li><li>Support inventory reduction initiatives without compromising customer service.</li><li>Monitor supplier lead times and MOQ impacts on inventory performance.</li></ul> SAP &amp; Process Excellence&nbsp; <ul><li>Maintain accurate procurement master data including:&nbsp;&nbsp;Vendor records, Pricing information, Lead times, Procurement parameters&nbsp;</li><li>Support SAP implementation and continuous process standardization initiatives.</li><li>Ensure compliance with procurement policies, approval authorities, and audit requirements.</li><li>Drive continuous improvement opportunities in procurement processes and supplier collaboration.</li></ul> Requirements:&nbsp; <ul><li>Bachelors Degree in Supply Chain Management, Procurement, Business Administration, Engineering, or related discipline.</li><li>3–7 years of procurement, purchasing, materials management, or supply chain experience.</li><li>Experience in manufacturing environments preferred.</li><li>Experience working with international suppliers and supply networks.</li><li>SAP ERP experience preferred.</li><li>Experience supporting sourcing, supplier management, and inventory optimization initiatives.</li><li>Experience in procurement or supply chain within a manufacturing environment.</li><li>Good understanding of supplier management, inventory control, and material planning (MRP).</li><li>Proficiency in SAP and Microsoft Excel for procurement and data analysis.</li><li>Strong communication, negotiation, and problem-solving skills.</li><li>Ability to collaborate effectively with cross-functional teams and suppliers.</li><li>Experience supporting cost-saving, process improvement, or SAP implementation initiatives.&nbsp;&nbsp;</li></ul>&nbsp;&nbsp;

Responsibilities: Order Management &amp; Fulfilment Execution <ul><li>Manage end-to-end order intake to fulfilment process ensuring alignment with customer requirements and supply capabilities.</li><li>Monitor and manage order backlog, ensuring timely resolution of constraints and prioritization.</li><li>Coordinate closely with Customer Support / Commercial teams on demand fulfilment and order commitments.</li><li>Drive proactive communication on order status, delays, and recovery plans.</li></ul> Supply Planning &amp; Prioritization <ul><li>Collaborate with Production Planners to translate demand into executable production and fulfilment plans.</li><li>Lead order prioritization decisions based on customer criticality, contractual commitments, and business impact.</li><li>Ensure optimal allocation of constrained supply across customers and regions.</li><li>Support escalation management for supply-demand imbalances.</li></ul> Capacity Planning &amp; RCCP <ul><li>Develop and maintain Rough-Cut Capacity Planning (RCCP) to ensure alignment between demand and production capacity.</li><li>Identify capacity constraints early and drive mitigation actions (e.g., alternate sourcing, schedule optimization, subcontracting).</li><li>Partner with manufacturing and procurement teams to balance load vs. capacity.</li></ul> Customer Stock Build &amp; Inventory Coordination <ul><li>Manage customer-specific stock build strategies to support service level targets and campaign demand.</li><li>Coordinate with inventory and warehouse teams to ensure optimal stock positioning Monitor and control inventory risks (excess, slow-moving, or shortages) linked to customer demand patterns.</li></ul> Cross-Functional Coordination (Control Tower Role) Act as the central coordination point between: <ul><li>Commercial / Demand Planning.</li><li>Customer Service o Production Planning.</li><li>Procurement / Logistics o Global Supply Chain team.</li><li>Drive alignment on order fulfilment strategies and execution plans.</li><li>Lead regular order fulfilment reviews and backlog governance meetings.</li><li>Performance Monitoring &amp; Continuous Improvement.</li></ul> Track and report key KPIs: <ul><li>OTIF (On-Time In-Full).</li><li>Backlog aging.</li><li>Service level adherence.</li><li>Capacity utilization.</li></ul> Identify root causes of service failures and drive corrective actions Lead or support initiatives to improve: <ul><li>Order cycle time.</li><li>Planning accuracy.</li><li>Supply chain responsiveness.</li></ul> Requirements: <ul><li>﻿Bachelors Degree in Supply Chain Management, Procurement, Business Administration, Engineering, or related discipline. </li><li>3–7 years of procurement, purchasing, materials management, or supply chain experience.</li><li>Experience in manufacturing environments preferred. </li><li>Experience working with international suppliers and supply networks.</li><li>SAP ERP experience preferred.</li><li>Experience supporting sourcing, supplier management, and inventory optimization initiatives.&nbsp;</li></ul>

Responsibilities: <ul><li>Be responsible for driving Cold Chain (Refrigeration) vertical sales in South-East Asia (SEA) region.</li><li>Manage the opportunity pipeline across accounts/territories in SEA region for Cold Chain (Refrigeration).</li><li>Lead, coach, and develop sales professionals to execute consultative, solutions-focused selling.&nbsp;</li><li>Drive Cold Chain (Refrigeration) account planning, prioritization, and deal execution to achieve revenue targets.&nbsp;</li><li>Provide in-depth product expertise on company offerings to support primary account owners during sales discussions.</li><li>Conduct product demonstrations and presentations for customers, highlighting key features and benefits.</li><li>Maintain disciplined use of CRM tools to manage pipeline visibility, forecasting, and account activity.&nbsp;</li><li>Collaborate cross-functionally with technical, marketing, and operations partners to deliver customer value.&nbsp;</li><li>Partner with country teams to grow company share of wallet with Key and Core customers</li><li>Collaborate with country teams to expand company market reach through direct and indirect customer appointments</li><li>Collaborate with the Product Marketing and Solutions teams to create customized solutions to meet specific customer needs</li><li>Drive new product launches in collaboration with the sales team</li><li>Assist in troubleshooting service and installation problems, offering technical support when needed</li><li>Analyze market trends and competitor activity to inform market strategies/product positioning to Product Marketing/Regional Leaders</li><li>Build and sustain strong relationships with key customer decision-makers within assigned markets.&nbsp;</li></ul> Requirements: <ul><li>Hold at least a Bachelor’s degree or higher, preferably in Mechanical/Electrical Engineering&nbsp;</li><li>Seven (7) years of experience in HVAC, refrigeration, or related technical sales environments.&nbsp;</li><li>Prior experience managing or leading account-aligned or territory-based sales teams.&nbsp;</li><li>Demonstrated ability to lead sales teams and deliver consistent revenue results.&nbsp;</li><li>Strong capability in opportunity management, pipeline management, and forecasting.&nbsp;</li><li>Experience coaching sellers in consultative and solutions-based sales approaches.&nbsp;</li><li>Ability to manage account strategies and prioritize resources to maximize growth.&nbsp;</li><li>Good verbal and written communication skills, fluent in Thai and English and good listening and computer skills.</li><li>Effective communication skills across customer, team, and internal stakeholder groups.&nbsp;</li><li>Independent with minimum supervision and a problem solver.</li><li>Legal authorization to work in Thailand – sponsorship will not be provided.&nbsp;</li></ul>

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97 service agreements Jobs found

Service Manager

Executive Assistant and Administrative Lead

Customer Service Specialist

EH&S Analyst I

Hardware Qualification & Development Support Engineer

Senior Account Sales (Wafer Fab Equipment)

M4 Manager IV, Customer Engineer

Procurement Specialist

Supply Planning & Order Management Sr Specialist

Sales Manager (Cold Chain)

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97 service agreements Jobs found

Service Manager

Executive Assistant and Administrative Lead

Customer Service Specialist

EH&S Analyst I

Hardware Qualification & Development Support Engineer

Senior Account Sales (Wafer Fab Equipment)

M4 Manager IV, Customer Engineer

Procurement Specialist

Supply Planning & Order Management Sr Specialist

Sales Manager (Cold Chain)

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.