Senior Manager - Customer Experience

Service Recovery Head (Application Support)

Sales Manager, Asia

Software Engineer - ERP

Quality Assurance (QA) Associate

Signavio Business Process Specialist

Test Infrastructure Platform Lead (MTest)

M365 Lead Workplace Services (VP2)

Financial Analyst - FP&A

Senior Developer, Core Banking/Credit Module – VP 2

Responsibilities: <ul><li>Provide support to the section head in developing and implementing a strategic vision for the digital channels and customer experience that aligns with the companys overall goals and objectives.</li><li>Develop a roadmap for digital transformation initiatives, including timelines, resources, and budgets</li><li>Identify opportunities to improve digital channels and customer service by staying up-to-date with industry trends and implementing best practices.</li><li>Drive the development and enhancement of customer self-service digital solutions as the Business lead and work along with the IT team – App/ portal, Whatsapp/ Chatbot, Kiosks, Token machines, etc.</li><li>Improve overall customer experience across the prospect and customer journeys from lead generation till sale, and through to post-sale services.</li><li>Revise the processes offered on the self-service channels in context of a digital-first experience.</li><li>Provide the business with customer feedback and insights that enhance customer experience and engagement.</li><li>Ensure all digital touchpoints in the processes, and communications and templates going out to customers and prospects is up to date.</li><li>Collaborate with other departments, such as IT, Marketing, Sales, and Customer care to ensure smooth delivery and operations of digital channels.</li><li>Collaborate with cross-functional teams to drive process improvements for a digital-first approach.</li><li>Lead and oversee transformation projects related to call center operations, including implementing new technology, system upgrades, and process improvements.</li><li>Work closely with the CX team to incorporate customer insights into commercial strategy development, enhancing customer satisfaction and retention.</li><li>Represent the Customer experience team in cross-functional meetings, and provide regular updates to senior management.</li><li>Develop strategies to enhance the customer lifecycle and maximize lifetime value, driving both customer loyalty and revenue growth.</li><li>Leverage advanced analytics to track market performance, customer behavior, and competitive positioning, ensuring decisions are guided by actionable insights.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business Management/ Marketing/ Digital Transformation/ Customer Experience/ Business Analytics, or a related field. Master’s degree - preferred</li><li>Certifications in Business Analytics, Customer Journey Mapping, or Service Design - preferred</li><li>Min. 7-8 years relevant experience in digital technologies and tools with minimum 4 years managing teams and developing and implementing digital strategies.</li><li>Proven experience in delivering digital transformation initiatives within complex organizations, including the development and implementation of customer self-service channels such as WhatsApp, chatbots, and customer portals.</li><li>Prior experience in customer experience design or consumer research and/ or real estate industry is an added advantage</li></ul>

Responsibilities: Incident Management: <ul><li>Monitoring: Continuously monitor banking systems for any issues or anomalies.</li><li>Resolution: Quickly respond to and resolve incidents to minimize downtime and impact on business operations.</li><li>Escalation: Escalate unresolved issues to higher-level support or development teams.</li></ul> Problem Management: <ul><li>Root Cause Analysis: Investigate recurring issues to identify root causes and implement permanent fixes.</li><li>Documentation: Maintain detailed records of problems and solutions for future reference.</li></ul> Change Management: <ul><li>Review: Assess and approve changes to banking systems to ensure they do not disrupt operations.</li><li>Implementation: Coordinate and oversee the implementation of changes.</li></ul> Service Management: <ul><li>SLA Compliance: Ensure that service level agreements (SLAs) are met.</li><li>Reporting: Generate regular reports on system performance and incidents.</li></ul> Communication: <ul><li>Stakeholder Interaction: Communicate effectively with stakeholders, including business users, IT teams, and vendors.</li><li>Status Updates: Provide regular updates on system status and ongoing issues.</li></ul> Team Leadership: <ul><li>Mentoring: Guide and mentor junior support staff.</li><li>Coordination: Coordinate activities within the support team to ensure efficient operation.</li></ul> Continuous Improvement: <ul><li>Process Optimization: Identify opportunities to improve support processes and system performance.</li><li>Training: Conduct training sessions for staff on new systems and procedures.</li></ul> Requirements: <ul><li>Degree in computer science/engineering or related disciplines.</li><li>Have 12 + years of hands on application support with minimum 6 year experience in the banking industry.</li><li>Have extensive experience leading a group of 4 team leads and 40+ application support engineer (L2/L3)</li><li>Be independent, proactive and self-starter with excellent interpersonal and communication skills.</li><li>Have great analytical and good problem-solving skills.</li><li>Have ability to work in a fast-paced and team-oriented environment.</li><li>Have good functional and technical knowledge of different banking domains (retail, wholesale, investment banking, Global Markets etc)</li></ul>

Responsibilities: New Business Development: <ul><li>Drive and secure new business in assigned territory/portfolio/segment</li><li>Be the developer of strong customer accounts, focusing on value proposition and sustainable relationships.</li><li>Identify good market opportunities and collaborate with innovation team in ensuring the right solution for our customers and target market</li><li>Be proactive in understanding the competitive environment, implement ways to protect and grow our business.</li></ul> Key Account Management: <ul><li>Be the focal point of contact to our key clients portfolio, ensuring their business and needs are managed professionally.</li><li>Work cross-functionally across Supply Chain Operations, Procurement, Finance, Operations, Customer Service teams to develop and execute on the client strategies in a collaborative way that maximizes the outcomes.</li><li>Deliver key account growth through continuous value-add solution selling and delighting customers via solid KAM management and keeping their service level targets.</li><li>Research and plan opportunities through promotion of right product portfolio, with the aim of continually advancing sales and improve operating profit.</li><li>Create and maintain Tobacco client strategy and price lists under guidance of the line manager</li><li>Involve him/herself fully in the category planning / customer planning process, and deliver actions agreed.</li><li>Ensure all company sales processes and tools are used effectively in the region.</li></ul> Other Commercial Responsibilities: <ul><li>Develop and implement best practices for regional account planning, budgeting, forecasting and pipeline management.</li><li>Engage in and encourage cooperation across all company functional teams</li><li>Prepare reports for meetings, presentations, forecasting, budgeting, sales analysis and strategic planning activities.</li><li>Stay up-to-date on the latest industry trends and supply chain developments, proactively engage and educate our customers and building an engaging relationship with the market.</li></ul> Requirements: <ul><li>At least 10 years’ experience in Sales/Commercial/Business Development roles</li><li>Experience in the tobacco or consumer goods industry is an advantage.</li><li>Aggressive and tenacious in solution selling within a B2B technical sales environment.</li><li>Possess proven experience with sales &amp; business development through sharp hunting capabilities.</li><li>Track record with regional market development &amp; new product implementation will be plus.</li><li>Experience in account management and team working within a B2B technical sales environment.</li><li>Familiarity with sales performance tools &amp; salesforce CRM tools would be relevant</li><li>Conversant with all Microsoft Office applications, Tableau and Power BI would be an added advantage</li><li>Ability to thrive in a fast-paced, dynamic environment and adapt to evolving market trends and customer needs.</li><li>Excellent communication and interpersonal abilities to collaborate effectively with internal teams and external customers.</li><li>Must be proficient in English and Chinese.</li><li>International travel is required including Southeast Asia countries such as Vietnam, Laos, Myanmar, Cambodia &amp; Thailand</li></ul>

Responsibilities; <ul><li>Application Development: Partners design and develop high-quality applications in SAP Functional modules COM/FIN/OPERATIONS.</li><li>Automation: Applies internal software deployment platform, methodologies, and tools to automate the deployment process, ensuring smooth and reliable releases.</li><li>Collaboration: Partners with cross-functional teams of product managers, designers, vendors, and other engineers to gather moderately complex requirements and deliver solutions that meet business needs.</li><li>Testing &amp; Debugging: Writes and maintains moderately complex unit tests and integration tests, and performs debugging to maintain the quality and performance of the software.</li><li>Continuous Improvement: Makes suggestions for improving deployment processes and implements approved standards to improve efficiency and reliability.</li><li>Documentation: Drafts and maintains comprehensive documentation for moderately complex software applications, deployment processes, and system configurations.</li><li>Technical Support: Provides technical support and troubleshooting for moderately complex issues with deployed applications to ensure minimal downtime and fast resolution.</li><li>Configuration: configuring, troubleshooting, and solutioning SAP Functional modules.</li><li>Service Management: Looks for continuous improvement opportunities in Incident and Service Request processes based on trend analysis.</li><li>ITSM: ServiceNow support, including process definitions and reporting, including developing and designing reports. Leads process implementation and governance across all ITIL processes, including Incident, Problem, Change, Knowledge, etc.</li><li>Vendor Governance: Monitors and governs all performance metrics of Managed Services Partners.</li></ul> Requirements: <ul><li>Experience: Minimum 7 years of total IT work experience with roughly 5+ years of relevant hands-on SAP/ERP and configuration experience.</li><li>Education: Bachelor’s degree in Computer Science or equivalent practical experience.</li><li>Certifications: ITIL certification is preferred for service management and process governance.</li></ul>

Responsibilities: <ul><li>With Supervision, review documents/records and provide batch release authorization to 3PL service provider for products manufactured outside of the US.</li><li>Support Drug Product Complaint management; forwarding to respective drug product manufacturing site and coordinate with corporate QA for investigations.</li><li>Support Drug Product Recall/Field alert management.</li><li>Assist with review of Quality Agreements.</li><li>With supervision, review deviations/investigations related to our client frontend products.</li><li>Assist with SOP management for our client US corporate office.</li><li>Support with quality matters for disposition of product returns.</li><li>Assist during FDA inspections and local regulatory inspections at our client US corporate office.</li></ul> Requirements: <ul><li>Excellent verbal and written communication skills are necessary.</li><li>With supervision and direction, effectively prioritizes competing tasks in a fast-paced and dynamic environment.</li><li>Motivated, results driven with attention to detail, accuracy and clarity.</li></ul> Qualifications: <ul><li>BS degree in Pharmacy, Chemistry, Biology or Microbiology is preferred. 1-2 years of Quality Assurance or related pharmaceutical industry experience is preferred.</li><li>Recent graduates will be considered for this role.</li></ul>

Responsibilities: ﻿Process Modelling &amp; Transformation <ul><li>Lead end-to-end business process design, modeling and optimization in Signavio across core SAP modules.</li><li>Build &amp; maintain process architecture, SIPOC, EPC, BPMN 2.0 based process maps and process hierarchies.</li><li>Conduct enterprise-wide process discovery, gap analysis, harmonization, and standardization initiatives.</li></ul> Requirements: <ul><li>8–15 years of experience.&nbsp;</li><li>Chennai location with a hybrid work model.</li><li>Minimum 4 years of hands-on SAP Signavio experience.</li><li>Strong implementation, configuration, and rollout project exposure.</li><li>Individual Contributor (IC) role reporting to the Associate Director.</li><li>Understand Business Processes.</li><li>Create Process Maps in SAP Signavio.</li><li>Improve Existing Processes.</li><li>Support SAP S/4HANA Transformation.</li><li>Work on Process Mining.</li><li>Create Dashboards &amp; KPIs.</li><li>Process Governance.</li><li>Master Data &amp; Exalca Integration 9. Stakeholder Management.</li><li>User Training &amp; Change Management.</li></ul>

Responsibilities: People Leadership &amp; Team Management: <ul><li>Lead, mentor, and manage a team of approximately 20 team members across Environment Management, Support, and Development functions.</li><li>Drive team performance, engagement, capability development, and succession planning.</li><li>Manage resource planning, workload allocation, and prioritization across multiple initiatives.</li><li>Foster strong collaboration between environment, support, testing, infrastructure, and application delivery teams.</li><li>Establish a culture of accountability, continuous improvement, and service excellence.</li></ul> Environment Services Delivery: <ul><li>Lead and oversee end-to-end test environment delivery and management activities.</li><li>Ensure environments are delivered consistently, securely, and within agreed timelines.</li><li>Drive environment planning, provisioning, configuration, maintenance, and operational readiness.</li><li>Manage competing environment demands across projects, testing cycles, and releases.</li><li>Ensure environment availability and performance to support SIT, UAT, Regression, Performance Testing, and Mock Execution activities.</li></ul> Infrastructure &amp; Technical Oversight: <ul><li>Provide leadership and oversight across:</li></ul> Infrastructure Platforms: <ul><li>Windows Server</li><li>Linux Server</li></ul> Database Platforms: <ul><li>Microsoft SQL Server</li><li>Oracle Database</li></ul> Middleware Platforms: <ul><li>Apache Web Server</li><li>JBoss EAP</li><li>Oracle WebLogic</li></ul> Integration &amp; File Transfer Services: <ul><li>SFTP Services</li><li>IBM MQ issue coordination and triaging</li><li>IBM Sterling Connect: Direct</li></ul> Network &amp; Connectivity Management: <ul><li>Firewall and network access requests</li><li>DNS and connectivity coordination</li><li>Infrastructure dependencies and environment access management</li><li>While hands-on technical expertise is important, the primary focus is leading delivery, governance, support operations, and cross-functional coordination.</li></ul> Support &amp; Service Management: <ul><li>Lead environment and operational support services.</li><li>Oversee incident, problem, and service request management processes.</li><li>Drive root cause analysis and service improvement initiatives.</li><li>Manage escalations and ensure timely resolution of critical issues.</li><li>Monitor service performance, KPIs, SLAs, and operational metrics.</li><li>Ensure support processes and operational controls are consistently followed.</li></ul> Governance &amp; Stakeholder Management: <ul><li>Act as the primary point of accountability for environment governance and service delivery.</li><li>Coordinate activities across Development, Testing, Infrastructure, Security, Database, Middleware, and Business teams.</li><li>Facilitate environment allocation, conflict resolution, prioritization, and risk management.</li><li>Provide regular reporting, updates, and recommendations to management and stakeholders.</li><li>Drive planning and coordination for project releases, environment readiness, and deployment activities.</li></ul> Environment Operations &amp; Continuous Improvement?: <ul><li>Lead environment monitoring, health checks, and operational reviews.</li><li>Coordinate data refresh, migration, restoration, and test data management activities.</li><li>Govern maintenance schedules, outage planning, and stakeholder communications.</li><li>Drive automation, process optimization, and operational excellence initiatives.</li><li>Support Disaster Recovery (DR) planning and execution activities.</li></ul> Requirements: <ul><li>8-12 years of overall IT experience.</li><li>Minimum 5 years of people management experience.</li><li>Proven experience managing teams of approximately 15-20+ resources.</li><li>Experience leading both Development and Support/Operations teams.</li><li>Experience managing environment services in a large enterprise environment.</li><li>Leadership &amp; Service Management</li><li>People management</li><li>Team performance management</li><li>Service delivery management</li><li>Incident and problem management</li><li>Operational governance</li><li>Stakeholder management</li><li>Resource planning and prioritization</li><li>Escalation management</li></ul>

Responsibilities: Technical Leadership &amp; Ownership: <ul><li>Act as the technical lead for Microsoft 365, Exchange, and Workplace Infrastructure services.</li><li>Provide technical guidance, mentoring, and knowledge transfer to L2 and L3 engineers.</li><li>Own platform health, availability, capacity planning, and lifecycle management.</li><li>Drive architecture reviews, technical standards, and best practices across workplace technologies.</li><li>Lead continuous service improvement initiatives to enhance operational efficiency and user experience.</li></ul> Platform Administration &amp; Support: <ul><li>Manage and support Microsoft Exchange environments, including:&nbsp;</li><li>Exchange On-Premises</li><li>Exchange Hybrid</li><li>Exchange Online</li><li>Administer and support Microsoft 365 collaboration services.</li><li>Manage and support VMware Horizon VDI infrastructure, including performance tuning, troubleshooting, and capacity management.</li><li>Oversee endpoint management platforms, ensuring device compliance, patch management, and security baseline adherence.</li><li>Provide Level 3 support for critical incidents, complex technical issues, and escalations.</li><li>Perform root cause analysis and implement preventive measures.</li></ul> Unified Communications &amp; Workplace Services: <ul><li>Support and troubleshoot Microsoft Teams voice, video, and collaboration services.</li><li>Work closely with network and voice teams to resolve communication-related issues.</li><li>Ensure a seamless and secure end-user collaboration experience.</li></ul> Security &amp; Compliance: <ul><li>Administer and support enterprise security and mobility solutions including:&nbsp;</li><li>BlackBerry MDM</li><li>Multi-Factor Authentication (MFA)</li><li>Mobile Threat Defense (MTD)</li><li>Trend Micro</li><li>Enterprise Vault</li><li>Ensure compliance with enterprise security standards, policies, and regulatory requirements.</li><li>Manage privileged administrative access through secure IT Admin LAN and Production VDI environments.</li><li>Enforce governance, audit, and privileged access management controls.</li></ul> Automation &amp; Optimization: <ul><li>Develop and maintain PowerShell scripts for automation and operational efficiency.</li><li>Identify opportunities for process automation and proactive monitoring.</li><li>Drive system optimization and reliability improvement initiatives.</li></ul> Incident &amp; Service Management: <ul><li>Lead Major Incident Management (MIM) activities related to workplace services.</li><li>Perform advanced troubleshooting across M365, Exchange, VDI, endpoint, and collaboration platforms.</li><li>Partner with Service Desk and infrastructure teams to ensure timely resolution of incidents and service requests.</li><li>Participate in after-hours support and critical incident escalations when required.</li></ul> Stakeholder Engagement: <ul><li>Collaborate with Infrastructure, Security, Network, and Application teams.</li><li>Act as the technical escalation point for business-critical workplace services.</li><li>Provide technical reports, recommendations, and service improvement plans to management.</li></ul> Requirements: <ul><li>8-12 years of hands-on experience in enterprise workplace infrastructure support and administration.</li><li>Proven experience acting as a Technical Lead, Senior Engineer, or SME within a large enterprise environment.</li><li>Microsoft Exchange (On-Premises, Hybrid, and Exchange Online)</li><li>Microsoft 365 collaboration ecosystem</li><li>VMware Horizon VDI administration and support (mandatory requirement)</li><li>Endpoint management platforms</li><li>Microsoft Teams and Unified Communications support</li><li>PowerShell scripting and automation</li><li>Strong troubleshooting and root cause analysis skills.</li><li>Experience leading major incident management and technical escalations.</li><li>Strong stakeholder management and communication skills.</li><li>Ability to mentor engineers and drive technical best practices.</li></ul>

Responsibilities: <ul><li>Ensure period end reporting correctly reflects BU results and HFM reporting&nbsp;</li><li>Prepare the monthly results to SSEA team for consolidated financial statements</li><li>Review of business activities, calculation, set up and posting of accounting journals in accordance with journal policy and support for management accounting in the same.</li><li>Prepare and review of Balance Sheet accounts reconciliations.</li><li>Prepare financial reports, flux analysis and other general accounting duties as required.</li><li>Prepare financial statement as per Indian accounting standards and ensure timely completion of Statutory audit without adverse remarks.</li><li>Support SSEA team with queries relating to India business.</li><li>Participate in meetings to identify and implement process improvements.</li><li>Ensuring compliance with internal controls</li><li>Keeping track of the transactions and monitoring accounts to ensure that ageing is up to date.</li><li>Analyzing vendor aging reports to pay all invoices in a timely manner and works to build sustainable processes between Accounts Payable, the supplier and internal customers.</li><li>Resolving vendor inquiries in a professional manner in a high-demanding environment.</li><li>Working with supply chain team to co-ordinate the sales details and process sales invoice in system. Also, perform revenue recognition activities to ensure the control in place.</li></ul> Requirements: <ul><li>CA or relevant degrees in Accounting or Finance.</li><li>5-8 years of relevant work experience</li><li>Excellent communication skills (written and verbal); fluent in English</li><li>Detail-oriented with a high sense of urgency and exceptional organizational skills</li><li>Excellent interpersonal and conflict management skills with the ability to operate with a global team, customer service, and leadership mentality</li><li>Ability to effectively lead, manage, and prioritize multiple projects, while operating in a fast-paced, complex global organization with shifting schedules and priorities</li><li>Solid working experience and knowledge of SAP, BI tools and office software</li></ul>

Responsibilities: <ul><li>Create technical design documents and solution specifications.</li><li>Compile timely, comprehensive, and accurate documentation, reports, and project deliverables.</li><li>Develop and maintain system documentation to capture key design decisions and application architecture.</li><li>Perform analysis, design, development, testing, and implementation of applications according to project and change request requirements.</li><li>Design, develop, and maintain software databases and tables, including application data structures, interfaces, and communication processes.</li><li>Develop, enhance, and support applications using AS400/IBM i technologies, RPGLE, Free Format RPG, SQLRPGLE, CL, COBOL, and DB2.</li><li>Utilize ARCAD and Rational Developer for i (RDi) for source management, development, build, deployment, and software lifecycle management.</li><li>Manage software releases, deployments, and DevOps-related activities for IBM i applications.</li><li>Review code changes delivered by contract developers and ensure adherence to development standards and best practices.</li><li>Manage vendor deliverables to ensure quality, compliance, and timely completion.</li><li>Test, maintain, troubleshoot, and recommend software improvements to optimize system stability and performance.</li><li>Collaborate with production support teams to perform root cause analysis, resolve production incidents, conduct code reviews, and execute unit testing.</li><li>Independently install, customize, integrate, and support software packages and applications.</li><li>Work effectively within cross-functional Agile delivery teams, utilizing project management and collaboration tools.</li><li>Support concurrent project deliveries, production issues, and change requests while maintaining high-quality standards and meeting business commitments</li></ul> Requirements: <ul><li>Bachelor’s degree/University degree in Computer Science, Engineering, or equivalent experience.</li><li>6–9 years of experience in Core Banking support and development.</li><li>Strong experience in AS400/IBM i development using RPGLE, Free Format RPG, SQLRPGLE, CL, COBOL, and DB2.</li><li>Experience with ARCAD and Rational Developer for i (RDi) development environments and deployment processes.</li><li>Knowledge of Global CIF (Customer Information File) systems and customer data management processes would be highly advantageous.</li><li>Extensive experience in production support, incident management, and service management environments.</li><li>Proven ability to manage and deliver multiple projects, enhancements, and change requests simultaneously.</li><li>Experience working with Agile delivery methodologies and DevOps practices will be an added advantage.</li><li>Strong knowledge of IBM i architecture, database design, performance tuning, and software lifecycle management.</li><li>Experience with ALDON change management tools is advantageous.</li><li>Knowledge of Silverlakes banking software suite will be an added advantage.</li><li>Prior experience in team leadership, technical leadership, vendor management, or people management would be a plus.</li></ul>

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115 service agreements Jobs found

Senior Manager - Customer Experience

Service Recovery Head (Application Support)

Sales Manager, Asia

Software Engineer - ERP

Quality Assurance (QA) Associate

Signavio Business Process Specialist

Test Infrastructure Platform Lead (MTest)

M365 Lead Workplace Services (VP2)

Financial Analyst - FP&A

Senior Developer, Core Banking/Credit Module – VP 2

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Skills

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115 service agreements Jobs found

Senior Manager - Customer Experience

Service Recovery Head (Application Support)

Sales Manager, Asia

Software Engineer - ERP

Quality Assurance (QA) Associate

Signavio Business Process Specialist

Test Infrastructure Platform Lead (MTest)

M365 Lead Workplace Services (VP2)

Financial Analyst - FP&A

Senior Developer, Core Banking/Credit Module – VP 2

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.