International Customer Service Associate

Retail Sales Manager

Strategic Business Development Lead

Account Manager

Associate Director– Business Transformation Food & Agri Industry

Core Operations Manager

SAP Lead

Service Manager

Executive Assistant and Administrative Lead

Customer Service Specialist

Responsibilities: <ul><li>Provides dedicated support to International shippers, primarily supporting US operations, ensuring a seamless customer experience.</li><li>Analyzes and resolves Preferred account issues, taking full end-to-end ownership of each case until final resolution.</li><li>Focuses on First Call Resolution by effectively navigating systems, identifying root causes, and coordinating solutions across functions.</li><li>Builds and maintains strong relationships with internal partners (e.g., Billing, Delivery Information, Operations, Brokerage) to facilitate timely and effective issue resolution.</li><li>Develops and maintains trusted relationships with external customers through a strong customer-focused approach and proactive communication.</li><li>Connects the dots across processes, systems, and teams to identify gaps, prevent repeat issues, and drive sustainable solutions.</li><li>Demonstrates out-of-the-box thinking when resolving non-standard or complex customer scenarios.</li><li>Maintains a strong customer advocacy mindset, balancing internal requirements with external customer expectations.</li><li>Makes outbound calls and follow-as needed to ensure clear communication and customer satisfaction throughout the resolution process.</li></ul> Requirements: <ul><li>High school diploma, GED, or international equivalent</li><li>Strong English oral and written communication skills, with the ability to communicate clearly with both internal and external customers</li><li>Strong problem-solving and analytical skills, with the ability to think holistically across end-to-end processes</li><li>Proven customer focus, with the ability to build and maintain effective working relationships with customers and internal stakeholders</li><li>Ability to navigate multiple systems and tools efficiently</li><li>Demonstrated ownership mindset and accountability for results</li><li>Previous customer service experience</li><li>Experience supporting International or US-based operations is an asset</li></ul> Additional Comments: <ul><li>The role will be based in Chennai.</li><li>US working hours required</li></ul>

Role Description: <ul><li>The Retail Sales Manager is responsible for the strategic direction, commercial performance, and operational excellence of all retail outlets and kiosks across the region. This role focuses on driving sustainable revenue growth, optimizing the retail footprint, and institutionalizing a premium customer experience.</li><li>The Manager leads the retail leadership team to achieve aggressive sales targets while ensuring brand consistency and operational compliance across all touchpoints.</li></ul>&nbsp;Responsibilities: <ul><li>Strategic Sales Leadership: Define and implement regional retail sales strategies and commercial plans to achieve monthly, quarterly, and annual revenue and subscriber acquisition targets.</li><li>Retail Footprint Optimization: Analyze market trends and footfall data to identify opportunities for new store openings, kiosk relocations, or retail format optimizations.</li><li>P&amp;L &amp; Budget Management: Manage the retail department budget, monitor OpEx, and ensure a high return on investment (ROI) for all retail-led campaigns and store operations.</li><li>Customer Experience Excellence: Establish and monitor Service Level Agreements (SLAs) for customer service; implement Voice of the Customer feedback loops to improve NPS (Net Promoter Score).</li><li>Standard Operating Procedures: Develop and enforce standardized internal procedures for inventory management, cash handling, KYC compliance, and platform usage (CRM/Afrivendas).</li><li>Cross -Functional Synergy: Collaborate with Marketing to ensure seamless deployment of trade marketing materials, campaigns, and product launches across the retail network.</li><li>Performance Coaching: Lead, mentor, and evaluate Retail Team Leaders and Supervisors; oversee the professional development and succession planning for the entire retail workforce.</li><li>Reporting &amp; Business Intelligence: Direct the production of high-level analytical reports regarding sales conversion, productivity per head, and competitor retail activity.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s degree in Business Management, Marketing, or related field.</li><li>An MBA is highly preferred.</li><li>Minimum 7 years in Retail Sales, with at least 3-4 years in a senior management role, preferably within Telecoms, Banking, or high-volume FMCG.</li><li>Advanced understanding of retail economics, inventory management, and CRM systems.</li><li>Clear communication and strong writing.</li><li>Ability to translate complex market data into executable retail strategies and sales incentives.</li><li>Exceptional leadership, negotiation, and stakeholder management skills</li><li>Ability to manage large culturally diverse teams.</li></ul>

Responsibilities: <ul><li>Partner with Account Executives / Strategic Account Managers to research prospects, shape pursuit strategies, and drive opportunities from qualification through close (new business and expansion), including positioning, objection handling, driving stakeholder alignment.</li><li>Engage managing partners, practice chairs, firm leadership, and senior in-house counsel to understand priorities and position us as a trusted partner in legal AI and workflow transformation.</li><li>Lead senior-level discovery and structured workflow analysis to diagnose challenges, map decision makers / champions, and identify value levers, inefficiencies, and measurable ROI opportunities.</li><li>Translate legal workflows into clear, commercially compelling use cases and solution strategies, aligned to practice areas and client strategic objectives.</li><li>Design and deliver tailored, insight-led demonstrations and high-impact presentations that connect workflow insight, product capability, and commercial outcomes across 1:1, small group, and large group settings.</li><li>Develop bespoke proof-of-concept engagements to validate value and build confidence; serve as the Voice of the Customer by partnering with product/engineering/marketing/strategy, informed by customer/competitor/market research, and represent us at industry events and executive briefings.</li></ul> Requirements: <ul><li>For US-based employee, have a JD</li><li>For UK-based coverage, be a Qualified Solicitor (England &amp; Wales) with 3+ years PQE • 3+ years of experience in leading law firm (Top 50) or in-house experience in large corporation</li><li>Background in corporate, finance, disputes/litigation, or other complex practice areas with demonstrable client-facing experience (preferred).</li><li>Have experience establishing credibility with partners, firm leadership, and senior in house counsel through strong executive presence, legal expertise, and AI fluency.</li><li>Deliver persuasive, insight-led presentations and demonstrations that engage both legal and business stakeholders (including impromptu whiteboard-style and formal presentations/demos).</li><li>Demonstrate a deep understanding of legal workflows, legal service delivery models, and emerging legal technology trends - able to translate this into tailored, workflow-specific value narratives.</li><li>Demonstrate curiosity, intellectual enthusiasm, and conviction about how AI and legal technology can transform legal workflows and client delivery.</li><li>Operate effectively in a target-driven, revenue-accountable role with a clear commercial mindset (pipeline/revenue ownership).</li><li>Collaborate effectively across teams (sales, marketing, product, client success) to deliver unified client engagement strategies. Sales or customer-facing experience (including law firm business development, secondment, or experience directly managing law firm client matters/relationships) is a plus.</li><li>Partner with Account Executives / Strategic Account Managers to research prospects, shape pursuit strategies, and drive opportunities from qualification through close (new business and expansion), including positioning, objection handling, driving stakeholder alignment.</li><li>Engage managing partners, practice chairs, firm leadership, and senior in-house counsel to understand priorities and position us as a trusted partner in legal AI and workflow transformation.</li><li>Lead senior-level discovery and structured workflow analysis to diagnose challenges, map decision makers / champions, and identify value levers, inefficiencies, and measurable ROI opportunities.</li><li>Translate legal workflows into clear, commercially compelling use cases and solution strategies, aligned to practice areas and client strategic objectives.</li><li>Design and deliver tailored, insight-led demonstrations and high-impact presentations that connect workflow insight, product capability, and commercial outcomes across 1:1, small group, and large group settings.</li><li>Develop bespoke proof-of-concept engagements to validate value and build confidence; serve as the Voice of the Customer by partnering with product/engineering/marketing/strategy, informed by customer/competitor/market research, and represent us at industry events and executive briefings.</li></ul>

Role Description: <ul><li>The Account Manager will be responsible for driving sales growth and managing customer relationships for the Industrial &amp; Commercial Transportation (ICT) Business Unit in West India. The role focuses on developing strong relationships with existing and new OEM and Tier-1 customers, identifying new business opportunities, increasing market share and ensuring customer satisfaction.</li><li>The Account Manager will work closely with cross-functional teams to support customers from concept development through production. </li><li>The Account Manager, West India – ICT Business Unit will be responsible for driving business growth and customer engagement in alignment with our client SET Methodology – Strategy, Execution, and Talent.</li></ul> Responsibilities: Strategy <ul><li>Develop and maintain strong long-term relationships with OEM and Tier-1 customers across the region.</li><li>Understand customer roadmaps, market trends and industry developments to identify growth opportunities.</li><li>Create and execute account strategies that support our client business objectives.</li><li>Identify new customers, applications and programs that can drive growth.</li><li>Increase our client market share through product spec-in, product conversion and competitive replacement opportunities.</li><li>Promote our client proposition and strengthen brand presence within customer organizations.</li><li>Monitor competitor activities and provide market intelligence to support business decisions.</li><li>Support value engineering and cost optimization initiatives that create mutual benefit for customers and our client .</li></ul> Execution <ul><li>Achieve assigned sales, revenue and growth targets.</li><li>Develop and maintain a strong opportunity pipeline and ensure timely conversion of opportunities.</li><li>Manage customer opportunities from concept stage through production launch.</li><li>Prepare accurate sales forecasts and support business planning activities.</li><li>Lead commercial discussions including pricing, negotiations and agreement execution.</li><li>Coordinate with Engineering, Product Management, Operations, Supply Chain and Customer Service teams to ensure customer requirement are fulfilled.</li><li>Drive timely collection of receivables and support healthy financial performance.</li><li>Prepare and maintain account plans for key customers.</li><li>Ensure accurate reporting and opportunity management through Salesforce (SFDC).</li><li>Deliver an exceptional customer experience through proactive engagement.</li></ul> Talent <ul><li>Build strong working relationships across regional and global teams.</li><li>Collaborate effectively with cross-functional stakeholders to achieve business objectives.</li><li>Share customer insights and market knowledge with internal teams to support strategic decision making.</li><li>Demonstrate our client values through teamwork, accountability, integrity and customer focus.</li><li>Act as a trusted advisor to customers and an effective representative of our client in the market.</li><li>Continuously develop commercial, technical, and industry knowledge to support long-term business growth.</li></ul> Requirements: EDUCATION/KNOWLEDGE <ul><li>Bachelors Degree (BE/B.Tech) in Mechanical, Electrical, Electronics, Mechatronics or related Engineering discipline.</li><li>MBA is preferred but not mandatory.</li><li>3–5 years of experience in Sales, Business Development, Account Management or Application Engineering.</li><li>Experience in the Automotive, Commercial Vehicle, Off-Highway, Industrial Vehicle or Automotive Components industry is preferred.</li><li>Exposure to OEM and Tier-1 customer management will be an advantage.</li><li>Strong commercial understanding and customer-facing experience.</li><li>Knowledge of automotive product development cycles is desirable.</li><li>Familiarity with CRM tools such as Salesforce is preferred.</li></ul>

Role Description: <ul><li>The Associate Director of Business Transformation (BT) for Food and Agriculture (F&amp;A) Industry will play an important role in building and growing our consulting services within the Food &amp; Agri vertical.</li><li>This role requires strong domain expertise, superior consulting skills, and a proven track record.&nbsp;</li></ul> Responsibilities: Leadership and Strategy <ul><li>Grow and expand the Business Transformation Solutions practice for Food &amp; Agri domain.&nbsp;</li><li>This includes refining and executing a strategy/GTM POV.</li><li>Lead and mentor the junior consultants within the team.</li><li>Foster a culture of innovation, collaboration, and continuous improvement within the business transformation team.</li><li>Identify and assess emerging trends and technologies to drive service offerings and client solutions.</li></ul> Client Engagement and Business Development <ul><li>Develop strong relationships with key stakeholders in the Food &amp; Agri domain.</li><li>Lead business development efforts, including identifying and pursuing new business opportunities, proposal development (along with pre-sales team), and client presentations.</li><li>Collaborate with sales and marketing teams to develop and implement go-to-market strategies for Business Transformation services.</li><li>Ensure a high level of client satisfaction through a strong understanding of the F&amp;A industry and focus on value creation &amp; ROI for clients.</li></ul> Project Management and Delivery <ul><li>Lead the execution, and successful delivery, of business transformation projects, ensuring they are completed on time, within scope, and within budget.</li><li>Take accountability for project governance and best practices to ensure consistent project execution and quality.</li><li>Provide guidance and support to junior members within the BTS team, as well as any other practice members participating in the project, helping them navigate operational challenges and deliver impactful results.</li></ul> Market Insights &amp; Trends:&nbsp; <ul><li>Stay informed about industry trends, competitive landscape, and regulatory changes impacting healthcare and life sciences to inform strategic decision-making.</li><li>Contribute to thought leadership initiatives, positioning the company as a trusted advisor in the industry.</li></ul> Requirements: <ul><li>Around 10 years of experience with minimum 5 years in consulting/technology consulting.</li><li>Proven track record of growing a business transformation/consulting practice.</li><li>Strong Food &amp; Agri domain expertise, with a solid understanding of industry challenges, trends, and regulations.</li><li>Experience with a variety of technology solutions relevant for Food &amp; Agri domain.</li></ul> Skills, Other requirements <ul><li>Superior leadership and team management skills.</li><li>High drive and energy to plan and execute consulting projects for our client.</li><li>Strong business acumen and strategic thinking abilities, with a focus on driving results and achieving business objectives.</li><li>Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients, stakeholders, and team members.</li><li>Strong problem-solving and analytical skills, with a focus on delivering innovative and practical solutions.</li><li>Proven track record in US and/or Asian markets and Food &amp; Agri clients.</li><li>Role will involve significant travel.</li></ul>

Responsibilities: <ul><li>Core Network Operations: Manage and monitor the day-to-day operations of the core network elements, including MSC (Mobile Switching Center), GGSN/SGSN, EPC (Evolved Packet Core), and IMS (IP Multimedia Subsystem), to ensure high availability and quality of service.</li><li>Performance Optimization: Regularly assess and optimize network performance. Work with network engineers to analyze key performance indicators (KPIs) and implement improvements to enhance network reliability and efficiency.</li><li>Troubleshooting &amp; Incident Management: Lead the troubleshooting of core network issues, coordinating with technical teams to resolve incidents quickly and minimize service disruption.</li><li>Capacity Planning: Monitor and analyze traffic patterns to ensure that core network capacity meets current and projected demands.&nbsp;</li><li>Propose and implement capacity expansion plans as needed.</li><li>Vendor Coordination: Coordinate with external vendors for the maintenance, upgrades, and support of core network equipment.&nbsp;</li><li>Ensure that vendor service level agreements (SLAs) are met and that any issues are escalated and resolved efficiently.</li><li>Project Implementation: Support the implementation of network projects, including network upgrades, technology rollouts (e.g., 4G/5G), and new service introductions. Collaborate with project managers and other stakeholders to ensure successful project delivery.</li><li>Network Security &amp; Compliance: Ensure compliance with security protocols and regulatory standards, safeguarding the core network against cyber threats and maintaining data integrity.</li><li>Reporting &amp; Documentation: Maintain accurate documentation of core network architecture, configurations, and changes. Prepare regular reports on network performance, incidents, and capacity planning.</li><li>Continuous Improvement: Identify and recommend new technologies, tools, and practices to enhance core network operations and stay current with industry standards.</li></ul> Requirements: <ul><li>Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, or a related field.</li><li>Professional certifications such as CCNA, CCNP, or certifications specific to mobile core network technologies.</li><li>8+ years of experience in telecommunications, with a focus on core network management in a mobile operator setting.</li><li>Proven experience with troubleshooting and incident resolution within mobile core networks.</li><li>Experience with 5G core network components and technologies.</li><li>Project management experience or certifications (e.g., PMP, …).</li><li>In-depth knowledge of core network architecture and protocols, including GSM, UMTS, LTE, IMS, and EPC.</li><li>Strong understanding of core network protocols such as SIP, Diameter, GTP, and IP routing.</li><li>Familiarity with network monitoring and management tools.</li><li>Knowledge of network security and compliance regulations.</li><li>Good communication and teamwork skills, with the ability to work across multiple teams and coordinate with vendors.</li><li>Strong organizational and project management skills, with the ability to prioritize tasks effectively.</li><li>Strong analytical and problem-solving skills for rapid issue resolutions.</li><li>Attention to detail with a proactive approach to identifying and addressing network issues.</li><li>Ability to work well in a fast-paced, dynamic environment.</li><li>Strong sense of responsibility and commitment to service quality.</li></ul>

Responsibilities: <ul><li>Lead and manage the SAP support team responsible for supporting global manufacturing operations.</li><li>Act as the key interface between business stakeholders, SAP functional teams, and external partners.</li><li>Drive post-go-live stabilization, continuous improvement, and process optimization initiatives across the SAP landscape.</li><li>Provide cross-functional oversight across SAP FICO, MM, PP, SD, and Security modules.</li><li>Ensure effective issue resolution and support delivery for business-critical processes.</li><li>Partner with regional and global stakeholders to understand business requirements and translate them into SAP solutions.</li><li>Support enhancement initiatives and contribute to process standardization across multiple sites.</li><li>Guide and mentor SAP Business Analysts while fostering collaboration and knowledge sharing within the team.</li><li>Monitor support performance and ensure service levels are maintained.</li><li>Contribute to the long-term SAP roadmap and help shape the SAP operating model.</li></ul> Requirements: <ul><li>Bachelors degree in Information Technology, Computer Science, Business Administration, or a related discipline.</li><li>Strong functional expertise in SAP, with preference for candidates possessing a FICO background.</li><li>Broad understanding of end-to-end business processes and cross-functional integration across MM, PP, SD, and Security.</li><li>Experience supporting SAP S/4HANA environments.</li><li>Hands-on experience in SAP implementation, rollout, or post-go-live support projects.</li><li>Strong understanding of manufacturing business processes and experience supporting manufacturing environments.</li><li>Ability to perform functional analysis, configuration, testing, and issue resolution.</li><li>Proven experience leading, mentoring, or managing SAP teams.</li><li>Strong stakeholder management and business partnering capabilities.</li><li>Experience working in regional or global environments with multiple business units or sites.</li><li>Excellent communication, analytical, and problem-solving skills.</li><li>Ability to operate effectively in a fast-paced and collaborative environment.</li><li>Preferred Qualifications</li><li>Experience in SAP S/4HANA Public Cloud environments.</li><li>Exposure to manufacturing system integrations and third-party applications.</li><li>Experience in establishing or supporting SAP Centres of Excellence or shared service environments.</li><li>SAP certification(s) would be advantageous.</li><li>Experience supporting global template environments and process standardization initiatives.</li></ul>

Responsibilities: Technical: <ul><li>Collaborate with the MAgNA Tech support team to promptly resolve dealer service &amp; parts issues and improve customer satisfaction.</li><li>Provide regional and on-site system training to aid in troubleshooting and repairing equipment.</li><li>Work with the Dealer Service team to advance the Service Management Development and Certification Program.</li></ul> Dealer Development: <ul><li>Participate in the new dealer selection and onboarding processes.</li><li>Conduct capability assessments for dealers and develop action plans to enhance their performance.</li><li>Ensure dealer participation in required technical training and certification programs for products.</li><li>Train dealer service and parts personnel on systems (Dealer portal, mTAR, EPC, mWarranty, etc.).</li><li>Assist dealerships in improving absorption rates through increased sales.</li></ul> Parts &amp; Service: <ul><li>Collaborate with the parts aftersales team and dealer parts team to meet parts purchase targets for the region.</li><li>Basic understanding of Service&amp; parts Operations management and KPIs</li><li>Promote the usage of our client OEM service parts within assigned dealerships.</li><li>Increase dealership participation in parts programs and promotions.</li><li>Provide technical assistance related to parts to dealerships.</li></ul> Quality, Warranty &amp; Campaigns: <ul><li>Ensure dealers personnel are trained in warranty processes and procedures.</li><li>Monitor campaign completion and advocate for 100% closure on all safety-related issues.</li><li>Administer the goodwill policy in alignment with customer, dealership, and our client interests, adhering to budgetary constraints.</li><li>Conduct regular warranty audits to ensure compliance with warranty policy.</li><li>Report field issues and repeated failures to the quality team.</li></ul> Requirements:&nbsp; Education: <ul><li>Bachelor’s Degree and experience in agriculture, or construction industry.</li></ul> Required Qualifications: <ul><li>Minimum 5+ years of Aftersales experience in the agricultural, construction, automotive industry.</li><li>Knowledge of dealership operations and working with dealers</li><li>Good understanding of service and parts operations management</li><li>Strong Technical knowledge in Agricultural equipment’s</li><li>Excellent verbal and written communication skills for effective interaction with dealers and customers.</li><li>Ability to resolve technical problems across various domains, including mechanical, electrical, electronic, and hydraulic issues.</li><li>Intermediate to advanced knowledge of Microsoft Office Applications.</li><li>Ability to Tavel 75% of the time.</li><li>Valid driver’s license with a clean driving record.</li></ul>

Responsibilities: Executive Support: <ul><li>Act as the primary point of contact for internal and external stakeholders on behalf of the MD.</li><li>Manage complex calendars, schedule meetings and appointments.</li><li>Prepare agendas, presentations, and reports for meetings.</li><li>Handle email correspondence and ensure timely responses.</li></ul> Travel Management: <ul><li>Liason with travel partner as SPOC for Travel Desk. Ensure timely wallet top up and accurate record-keeping. Manage Travel partner payment process and vendor management on SAP.</li><li>Arrange and coordinate domestic and international travel accommodations for the executives and others, including flight bookings, hotel accommodations, transportation, and itinerary planning.</li><li>Monitor travel itineraries, provide updates, and address any last-minute changes or emergencies.</li></ul> Confidentiality and Discretion: <ul><li>Handle sensitive and confidential information with intergrity, discretion and professionalism.</li><li>Maintain a high level of confidentiality in all aspects of the role.</li></ul> Compliance: <ul><li>Ensure 100% compliance on:&nbsp;</li><li>Vendor onboarding and documentation</li><li>Office safety protocols</li><li>Third-party office staff compliance</li><li>POSH training completion for all employees</li><li>Maintain accurate compliance records and provide periodic reports.</li></ul> Vendor Management: <ul><li>Oversee compliant and timely onboarding of vendors.</li><li>Supervise procurement quality assurance in SAP.</li><li>Ensure adherence to procurement policy from PO to Pay cycle.</li><li>Maintain accurate records for PO process, approvals, invoices, and agreements.</li></ul> Budgeting: <ul><li>Track monthly admin budget and ensure spend efficiency.&nbsp;</li><li>Provide 100% accurate monthly budget forecasting.&nbsp;</li><li>Monitor expenses and prepare reports for leadership review.</li></ul> Employee Engagement: <ul><li>Lead quarterly and annual R&amp;R programs, including trophy and certificate management.&nbsp;</li><li>Arrange and coordinate office events, meetings, and conferences, including logistics and catering arrangements.</li><li>Organize annual employee meets and engagement activities.&nbsp;</li><li>Ensure comprehensive onboarding for new joiners.</li></ul> Administrative Support &amp; Office Management: <ul><li>Oversee the general administrative functions of the office, handle administrative tasks including drafting correspondence, filing documents, and maintaining organizational systems.</li><li>Oversee the smooth operation of the corporate office, ensuring office supplies are stocked, equipment is maintained, and facilities are well-organized.&nbsp;</li><li>Ensure office operations run smoothly, maintaining a clean and well-organized workspace.</li><li>Help with ad-hoc tasks and projects as directed by the CXOs and corporate employees.</li><li>Serve as a liaison with building management vendor, external vendors, and service providers to address any office-related needs/issues.&nbsp;</li><li>Supervise office pantry and security staff</li></ul> Communication and Correspondence: <ul><li>Act as the primary point of contact between the CXOs and internal/external stakeholders.</li><li>Handle incoming and outgoing communications, including emails, phone calls, and mail.</li><li>Draft and proofread documents, reports, and presentations.</li><li>Draft and distribute internal and external communications, including announcements and reports for the CXOs</li><li>Coordinate and facilitate effective communication within the office.</li></ul> Requirements: <ul><li>5 years +&nbsp;</li><li>Global MNC experience is preferred.</li><li>Bachelors degree in business administration, management, or a related field (preferred).</li><li>Proven experience as both personal assistant and admin lead.</li><li>Excellent communication skills, both written and verbal, with the ability to interact professionally with individuals at all levels.</li><li>Strong attention to detail and accuracy in all work performed.</li><li>Strong organizational and multitasking abilities.</li><li>Arrange and coordinate office events, meetings, and conferences, including logistics and catering arrangements.</li><li>Understanding of 3rd Party Compliances.</li></ul>

Responsibilities: Quote and Order Management: <ul><li>Interface with Customers for Quote request or Price inquiries and approval</li><li>Submit quotation request for pricing team approval.&nbsp;</li><li>Sales order entry, order confirmation &amp; expediting orders.</li><li>Order change and backlog price adjustment</li><li>On-going Backlog Management</li><li>Shipment release and follow up</li><li>Report and support past due backlog reduction</li><li>NPI - follow up with PM/Plant/Finance for part master and cost setup</li><li>Handle Sample order</li><li>Process RMA / Goods replacement</li></ul> Customer Service: <ul><li>Handle customer enquiries &amp; complaints. Investigate and work with other departments to resolve customer issues in a timely manner.&nbsp;</li><li>Emails/Conference calls / Customer and company Plant Visits for critical delivery issues, expedition or projects.&nbsp;</li><li>Work out solutions on Customer’s special requirements, such as label, Customs process, packing &amp; etc.&nbsp;</li><li>NPS/VOC/Customer Service Survey Improvement Process. Identify and work on corrective actions to recurring issues.&nbsp;</li></ul> Customer Supply Chain Management: <ul><li>Initiate Stock Requisition for customer advance order or buffer stock.</li><li>Work with Planning team on capacity adjustment in order to fulfill Customer’s demands</li><li>Consignment Stock Management/ Customer demand forecast monitoring and accuracy analysis</li><li>Manage customer forecast/demand and inventory level, work with Supply Chain to fulfill customer demand.&nbsp;</li><li>Negotiate with Customer for VMI liability and deadstock compensation.</li><li>Resolve logistics and custom issues with relevant functions</li></ul> Customer Credit and Billing Management: <ul><li>Billing attainment</li><li>Follow up queries with Account Receivable</li><li>Coordinate with Finance and Customer to solve pass due invoices issue</li><li>Manage customer credit status &amp; escalate for any abnormal status</li><li>Apply credit release</li><li>Process Credit note / Debit Note</li></ul> Requirements: <ul><li>Bachelor’s degree or equivalent</li><li>2–3+ years in customer service / order management (manufacturing preferred)</li><li>Strong communication and stakeholder management skills</li><li>Experience handling customer complaints and resolution</li><li>Ability to work under pressure in a fast-paced environment</li><li>Proactive mindset with strong ownership and accountability</li><li>SAP knowledge preferred</li><li>Mandarin communication capability is a plus</li></ul>

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101 service agreements Jobs found

International Customer Service Associate

Retail Sales Manager

Strategic Business Development Lead

Account Manager

Associate Director– Business Transformation Food & Agri Industry

Core Operations Manager

SAP Lead

Service Manager

Executive Assistant and Administrative Lead

Customer Service Specialist

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Skills

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101 service agreements Jobs found

International Customer Service Associate

Retail Sales Manager

Strategic Business Development Lead

Account Manager

Associate Director– Business Transformation Food & Agri Industry

Core Operations Manager

SAP Lead

Service Manager

Executive Assistant and Administrative Lead

Customer Service Specialist

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.