Senior Bid Manager

Finance Analyst

Inside Sales Engineer

Head of Card Operations

Waiter/Waitress and Senior Waiter/Waitress

Product Manager

Customer Experience Director

Regional Manager

Tax Accountant

Manager, Process Engineer (Deposition)

Role Description: <ul><li>The Senior Bid Manager will establish and develop a new deal and bid management capability, acting as the central coordinator for complex Requests for Proposals (RFPs) and tenders across EMEA and North America, with support for APAC as required.</li><li>Based in the UK, the role will work closely with Sales, Pricing, Legal, Service Delivery, and other teams across the business to coordinate the end-to-end bid process and ensure the development of high-quality, commercially sound, and deliverable proposals.</li><li>This is an exciting opportunity to shape a new capability and play a key role in how the business approaches and delivers complex deals globally. The Senior Bid</li><li>Manager will bring structure and organisation to a developing function, establishing effective processes, tools, and ways of working while remaining adaptable as the business evolves.</li><li>This is a highly hands-on role requiring a proactive self-starter who can work autonomously while thinking strategically. An AI-first mindset is essential to identify smarter, more efficient ways of working and continuously improve the deal and bid management process.</li></ul> Responsibilities: RFP Orchestration and Qualification <ul><li>Own the RFP intake register and qualification process, assessing scope, probability of winning, and resource capacity.</li><li>Propose resource allocation to senior commercial leadership.</li><li>Develop and manage end-to-end bid plans, including meeting schedules, stage gates, task delegation, and deadline management across all workstreams.</li><li>Organise mandatory RFP strategy kick-off meetings and prepare decision-making packs for each stage gate.</li></ul> Contract and SLA Alignment <ul><li>Build and maintain a global standard contract clause library and deviation register.</li><li>Establish the standard contractual baseline for each RFP and consolidate regional amendments into a single position for negotiation.</li><li>Coordinate Service Level Agreements (SLAs) with Service Delivery teams, ensuring internal approval of operational feasibility before commitments are made to customers.</li><li>Manage contractual terms and SLAs as part of an integrated negotiation process.</li><li>Coordinate with Legal teams on standard contractual terms.</li><li>Refer significant contractual or SLA deviations to Pricing for financial impact assessment.</li><li>Track contract approvals and signatures through to completion.</li></ul> Proposal Excellence <ul><li>Develop compelling solution narratives and executive summaries tailored to the evaluation criteria and target audience.</li><li>Lead internal bid reviews and quality assurance processes.</li><li>Build and maintain a library of standard proposal content, templates, and reusable materials.</li><li>Evaluate and implement AI-powered bid management tools, such as Loopio or similar platforms, to improve proposal quality, consistency, and turnaround times.</li><li>Manage customer portal submissions, ensuring accuracy, compliance, and on-time delivery across relevant time zones.</li></ul> Continuous Improvement <ul><li>Facilitate structured win/loss reviews following each RFP to identify lessons and improvement opportunities.</li><li>Maintain and continuously improve bid processes, standard templates, reusable proposal content, and contractual clause libraries between live bids.</li><li>Identify opportunities to improve efficiency, consistency, and commercial effectiveness through automation and AI-enabled tools.</li></ul> Requirements: Relevant Skills and Experience <ul><li>12+ years of relevant pre-sales, bid management, or related commercial experience, with an AI-first mindset.</li><li>Essential experience in aviation, ground handling, or air cargo handling; knowledge of the Standard Ground Handling Agreement (SGHA) is a strong advantage.</li><li>Proven experience managing complex, multi-workstream bids and tenders against strict external deadlines.</li><li>Strong stakeholder management and influencing skills, with the ability to coordinate teams across regions, functions, and seniority levels without direct authority.</li><li>Strong contract management knowledge and sound commercial judgement.</li><li>Ability to work effectively in ambiguous, evolving environments and establish structure in a developing function.</li><li>Practical experience with bid management and AI tools, such as Loopio or equivalent platforms.</li><li>A proactive, hands-on approach with the ability to take ownership and deliver independently.</li><li>Excellent written communication, proposal development, presentation, and executive-level communication skills.</li></ul> Core Values <ul><li>Safety: Maintaining the highest standards of safety and operational responsibility.</li><li>Customer Focus: Delivering value and creating positive customer experiences.</li><li>Respect: Listening to, understanding, and respecting colleagues and stakeholders.</li><li>Excellence: Pursuing high standards in every aspect of delivery.</li><li>Teamwork: Collaborating effectively and building on the strengths of others.</li></ul>

Responsibilities: <ul><li>Responsible for all aspects of Accounts Payable, Accounts Receivable, Fixed Assets</li><li>Review transactions and documentation to ensure compliance with statutory and Group requirements.</li><li>Assist in cost monitoring and controls. Provide analytical support with insights on actual expenses and variances against budget</li><li>Work in a team to perform day-to-day accounting functions, month-end, quarter-end and year-end closing. These may include reconciliations, general ledger entries, Group and Statutory reporting.</li><li>Ensure timely and accurate completion of management accounts, notes to the accounts, cash flow projection and statutory and tax submission.</li><li>Provide support for the planning and budgeting exercise</li><li>Assist in system and process enhancements.</li><li>Liaise with external internal auditors, tax agent, company secretary, regulatory authorities, relationship manager and other parties to ensure compliance with all matters relating to audit, tax, statutory and Group requirements.</li><li>Perform any ad-hoc tasks and responsibilities which the superior may assign from time to time</li></ul> Requirements: <ul><li>Minimum 5 years of working experience in Finance, Accounting or Audit functions</li><li>Have a Bachelor Degree in Accounting or Finance or a professional accounting qualification (e.g ACCA/ CPA Australia/ CIMA)</li><li>Have working experience in a shared service centre / Global Business Service centre experience will be an advantage</li><li>Working knowledge and experience in SAP system is a must</li></ul>

Responsibilities: <ul><li>Identify and pursue new sales opportunities across PH market.&nbsp;</li><li>Build and maintain strong relationships with existing and potential customers, adapting communication styles to regional preferences.</li><li>Support external sales engineers by generating leads and qualifying prospects.</li><li>Generate quotation and revert to customers for standard products, tubing, hoses and parts.</li><li>Follow up with customer quotations.</li><li>Take orders for repeat business and ensure timely follow-up with clients.</li><li>Collaborate with cross-functional teams to align sales strategies with regional market trends.</li><li>Maintain accurate records of customer interactions and sales activities in CRM systems.</li></ul> Requirements: <ul><li>Good English communication skills.&nbsp;</li><li>2 to 5 years of experience in inside sales (cold calling / lead generation).</li><li>Background in maintaining accurate records of customer interactions and sales activities.</li><li>Cold calling, lead generation.</li></ul>

Responsibilities: <ul><li>Lead the COPC team</li><li>Lead and responsible for day-to-daye operations to ensure SLAs and all deliverables are met</li><li>Streamline processes to reduce operating cost and turnaround time without compromising quality and risk.&nbsp;</li><li>Conduct internal reviews / tests to ensure compliance</li><li>Assist with data analysis, report findings, recommend corrective actions and preventive actions for review.&nbsp;&nbsp;</li><li>Proactively manage and resolve customers’ and business units’ feedback and queries promptly</li><li>Drive operations related projects &amp; process improvements</li><li>Lead and coach staff to a high standard of performance, productivity and service quality</li><li>Ensure that the Bank’s policies, guidelines, operations control and compliance requirements are strictly adhered to;</li><li>Ensure that operation procedures are kept up to-date;</li><li>Identify opportunities to improve productivity, efficiency and service quality in the team and within the division while assuming the role as a mentor to coach staff to ensure high standard of performance, productivity and service quality</li><li>Candidate must come from banking industry and done / doing cards operations. This is to manage total HC of 70 (incl TL &amp; Dep TL).</li></ul> Requirements: <ul><li>Bachelor’s degree</li><li>At least 10 years of retail banking operations, especially in Credit/Debit Cards Operations&nbsp;</li><li>At least 10 years of team management experience with a minimum size of 20</li><li>Able to multi-task and cope with change and diversity in a fast-paced environment</li><li>Experience in change management projects, including successful RPA and automation implementations.</li><li>Strong organizational and management skills with strong leadership qualities</li><li>Strong analytical and problem-solving skills</li><li>Strong interpersonal and communication skills with excellent verbal/written communication and interpersonal skills</li><li>Ability to think objectively and think outside the box when analyzing issues</li><li>Ability to work under pressure</li></ul>

Responsibilities: <ul><li>Welcome guests warmly and provide attentive, personalised service throughout their dining experience.</li><li>Present menus, explain dishes and ingredients, and make appropriate food and beverage recommendations.</li><li>Take accurate orders and coordinate with kitchen and bar teams to ensure timely, seamless service.</li><li>Demonstrate knowledge of menu offerings, food preparation, beverages, wine and appropriate pairings.</li><li>Handle guest requests, dietary requirements and food allergies carefully, following the restaurants procedures.</li><li>Anticipate guest needs, check satisfaction during service and resolve concerns professionally.</li><li>Support VIP/VVIP guests and accommodate special requests while maintaining luxury service standards.</li><li>Assist with table allocation, section management and coordination of service flow during busy periods.</li><li>Support and guide junior team members, helping maintain service standards and professional presentation.</li><li>Maintain cleanliness, hygiene, mise en place and restaurant readiness before, during and after service.</li><li>Support opening and closing procedures, accurate billing and upselling initiatives where appropriate.</li></ul> Requirements: <ul><li>Previous experience as a Waiter/Waitress or Senior Waiter/Waitress in luxury hotels, premium resorts, fine-dining restaurants or comparable upscale F&amp;B environments.</li><li>Strong knowledge of food and beverage service standards.</li><li>Excellent communication skills and confident guest interaction.</li><li>Ability to make informed menu recommendations and handle dietary requirements.</li><li>Professional grooming, attention to detail and a guest-focused attitude.</li><li>Ability to remain composed during busy service periods and work effectively with a team.</li><li>Flexibility to work six days per week, rotational shifts and split shifts where required.</li><li>Comfortable with prolonged standing and outdoor or beachfront operations when required.</li></ul>

Responsibilities : <ul><li>Engage executive and corporate users to understand needs, decision workflows and pain points.</li><li>Translate requirements into clear product definitions, user stories and acceptance criteria.</li><li>Run structured discovery and experimentation to validate value and feasibility before build commitments are made.</li><li>Identify opportunities to extend assigned products from task-level support to broader workflow automation, and contribute these to the product roadmap.&nbsp;</li><li>Own the end-to-end delivery of assigned AI products, including Rocket, from definition through to launch.</li><li>Ensure quality, usability and readiness criteria are met before release to a senior user base.&nbsp;</li><li>Own assigned products after launch, driving iterative improvement based on usage data and user feedback.</li><li>Define, track and report product KPIs covering adoption, usage, accuracy, satisfaction and time saved.</li><li>Register and maintain AI use cases for assigned products within the agreed portfolio management process.&nbsp;</li><li>Act as the day-to-day product interface for executive and corporate stakeholders.&nbsp;</li></ul> Requirements: <ul><li>3 – 6 years of experience in digital or AI product management, product ownership or equivalent delivery roles.&nbsp;</li><li>Bachelor’s degree in a quantitative field such as information technology, business, finance, engineering or mathematics.&nbsp;</li><li>Hands-on experience in product management across discovery, delivery and lifecycle.&nbsp;</li><li>Exposure to AI, automation or data-driven products.&nbsp;</li></ul>

Responsibilities: Customer Experience Strategy &amp; Governance: <ul><li>Develop, implement and continuously evolve the Companys Customer Experience strategy, roadmap, service standards and priorities in alignment with overall business objectives.</li><li>Establish the Customer Experience governance framework and ensure clear accountability for customer experience performance across relevant functions.</li><li>Represent the Voice of the Customer within the organization and ensure customer insights are considered in strategic, commercial, product and operational decisions.</li><li>Establish cross-functional governance for significant customer-impacting issues, ensuring root causes, corrective actions, responsible owners and deadlines are defined and tracked through to closure.</li><li>Collaborate with Commercial, Marketing, Product, Technology, Network, Finance, Regulatory, Legal and other departments to deliver a consistent and seamless end-to-end customer experience.</li></ul>&nbsp;Customer Support Operations: <ul><li>Lead the Customer Support Operations function and ensure effective management of internal and outsourced customer support operations.</li><li>Ensure customers receive timely, consistent and high-quality support across all relevant customer service channels and touchpoints.</li><li>Define and monitor operational KPIs and SLAs, including service levels, response and resolution times, First Contact Resolution, productivity and other relevant customer support indicators.</li><li>Continuously optimize customer support processes to improve efficiency, reduce customer effort, improve service quality and control operating costs.</li><li>Oversee internal and outsourced inbound and outbound customer support operations and ensure third-party partners meet agreed service levels, productivity, quality and customer experience standards.</li><li>Define workforce dimensioning, capacity planning and resource allocation requirements for internal and outsourced operations based on customer demand, contact volumes and business requirements.</li><li>Establish and oversee effective escalation processes for complex, sensitive or unresolved customer issues, ensuring clear ownership and timely resolution.</li><li>Ensure appropriate business continuity and customer-support procedures are in place for network incidents, system outages, major campaigns, unexpected increases in customer demand and other high-impact events.</li><li>Assess and recommend technologies, systems, automation and self-service solutions that improve customer experience, operational efficiency and cost-to-serve.</li><li>Define the Customer Experience organizational structure and resource requirements, and oversee recruitment priorities, performance management, employee development and succession planning.</li></ul> Quality Assurance &amp; Continuous Improvement: <ul><li>Lead a structured Continuous Improvement program across customer-facing operations using customer feedback, operational data, quality findings and root-cause analysis.</li><li>Own the Customer Experience Quality Assurance framework, including quality standards, interaction audits, mystery evaluations, calibration, quality scorecards and corrective-action mechanisms across internal and outsourced operations.</li><li>Analyze customer complaints, repeat contacts, escalations, quality findings and operational data to identify recurring issues and root causes, and drive cross-functional corrective and preventive actions through to implementation.</li><li>Identify opportunities to reduce avoidable and repeat customer contacts through process simplification, automation, self-service, improved communication and permanent resolution of root causes.</li><li>Track Continuous Improvement initiatives and measure their impact on customer satisfaction, service quality, operational efficiency, contact reduction and other relevant business outcomes.</li><li>Lead end-to-end customer journey reviews and service-design initiatives to identify pain points, reduce customer effort, improve First Contact Resolution and enhance the experience across physical, assisted and digital touchpoints.</li></ul> Training, Knowledge &amp; Capability Development: <ul><li>Oversee the Customer Experience Training function and establish a structured capability-development framework covering onboarding, product and service knowledge, systems, processes, customer handling, soft skills, coaching and refresher training.</li><li>Ensure Training Needs Analysis is driven by quality results, customer feedback, operational performance and identified competency gaps, and measure the effectiveness of training interventions.</li><li>Establish and maintain effective Knowledge Management practices, including customer-care SOPs, scripts, FAQs, knowledge articles and operational guidelines, ensuring frontline teams receive accurate and timely information.</li><li>Promote a culture of customer focus, continuous learning and high performance through coaching, recognition and employee-development initiatives.</li></ul> Customer Analytics, Voice of Customer &amp; Insights: <ul><li>Lead the Customer Analytics function and ensure customer and operational data is converted into actionable insights for Customer Experience and the wider business.</li><li>Establish CX dashboards and reporting covering customer behaviour, contact drivers, complaints, repeat contacts, service performance, quality, satisfaction, retention/churn indicators and emerging customer trends.</li><li>Own the Voice of Customer and CX measurement framework, including NPS, CSAT, First Contact Resolution and other relevant customer experience indicators, establishing targets and monitoring performance against them.</li><li>Use surveys, complaints, customer interactions, research and other feedback channels to identify customer needs, expectations, pain points and emerging trends, ensuring insights are translated into clearly defined improvement actions.</li><li>Utilize customer segmentation based on relevant behaviors, preferences, value, demographics and usage patterns to support customer experience initiatives, service prioritization and relevant business campaigns.</li></ul> Product, Process &amp; Operational Readiness: <ul><li>Ensure Customer Experience is appropriately involved in the development and implementation of new products, services, campaigns, processes and customer-impacting system changes, with customer experience risks identified before implementation.</li><li>Establish operational-readiness requirements for major launches and changes, including capacity, processes, systems, training, knowledge materials, customer communication and escalation procedures, and monitor customer impact following implementation.</li></ul> Performance, Compliance &amp; Financial Management: <ul><li>Provide senior management with regular reporting on Customer Experience performance, customer trends, key risks, operational performance, Continuous Improvement initiatives and areas requiring management attention.</li><li>Ensure Customer Experience operations comply with applicable regulatory requirements, company policies, data protection requirements and industry standards in coordination with Regulatory, Legal and other relevant functions.</li><li>Develop and manage the Customer Experience operating budget and monitor operating costs, productivity and cost-to-serve, identifying opportunities to improve efficiency without negatively impacting customer experience.</li><li>Manage key Customer Experience vendors and partners, ensuring contractual commitments, SLAs, costs, quality standards and performance expectations are effectively monitored and managed.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s Degree in Business Administration, Communications, Marketing, or a related field,</li><li>A Master’s degree or professional certification (e.g., CCXP - Certified</li><li>Customer Experience Professional) is highly preferred.</li></ul>

Role Overview:&nbsp; <ul><li>The Regional Sales Manager will be responsible for driving business development to achieve the sales objectives across the assigned countries in the region through effective distributor network, user demand generation. </li><li>The role includes building and developing a high-performing local team and ensuring operational excellence to meet business objectives.</li></ul> Responsibilities:&nbsp; Sales Management, Business Development to drive differential growth:&nbsp; <ul><li>Achieve overall regional sales targets while ensuring growth of focused products and implementing initiatives to gain market share.</li></ul>&nbsp;Drive Business Development to generate demand from users: <ul><li>Co-create and execute plans for business development initiatives through demand generation modules for key products.</li><li>Driving Field Marketing and User connect through laid down modules- ensuring consistency and reviewing for impact.</li></ul>&nbsp;Competition Fighting &amp; Counteraction: <ul><li>Assess competition in our key categories and implementing strategies to counter them with requisite plans</li></ul>&nbsp;Pricing Management &amp; Margin Delivery: <ul><li>Achieve targeted margin for focused products through mix improvement and implementing requisite pricing actions</li></ul>&nbsp;Distributor/Importer Management: <ul><li>Develop suitable distributors for business delivery and manage relationships while conducting appropriate performance reviews.</li></ul>&nbsp;Drive Commercial Hygiene: <ul><li>Manage receivables to ensure timely collections while minimizing financial exposure through appropriate payment terms.</li></ul>&nbsp;People Management: <ul><li>Recruit the right talent for identified roles.</li><li>Provide training, development &amp; conduct high quality of review based on the set business objectives&nbsp;</li></ul> Requirements: Qualifications &amp; Experience:&nbsp; <ul><li>Education: Bachelor’s degree in business, MBA Preferred.</li><li>Experience: 10-12 years in Sales &amp; business development roles, including 3-4 years in regional management.</li><li>Languages: English</li></ul>&nbsp;Required Skillsets:&nbsp; <ul><li>Can Do Will Do and Drive Initiatives independently with a set of team members.</li><li>Strong Commercial &amp; Analytical</li><li>Entrepreneurial mindset with ability to spot opportunities and convert them to Business Initiatives.</li><li>Ability to lead teams &amp; set higher benchmarks</li></ul>&nbsp;

Responsibilities: <ul><li>Sales and use tax journal posting and prepare the check request for tax payments.</li><li>Resale and exemption certificate management</li><li>Business license registration and renewal</li><li>Resolving customer related tax questions and tax exemption issues</li><li>Calculation and submission of payments to tax authorities</li><li>Reconciling tax payments with accruals and record journal entries to adjust, if needed</li><li>Creation of custom reports as required by company US tax teams using SAP macros and Power Query External Use</li><li>Preparation of tax account reconciliation and various other data pulls from SAP and Vertex O series for tax compliance requirements.</li><li>Works independently; receives guidance when needed.</li></ul> Requirements: <ul><li>Bachelor’s degree in economics, Statistics, Accounting, or other related field</li><li>3 to 5 years of experience from Big 4 Accounting or Large MNC Corporate Tax Department (Preferably In house)</li><li>Experience in preparing and reviewing Sales Tax and Use Tax returns</li><li>Experience demonstrating problem solving skills and the ability to prioritize and manage multiple tasks.</li><li>Advanced proficiency with Microsoft Excel (macros, advanced formulas including “v-lookup” and “index match”)</li><li>Experience in tax exemption certificate management.</li><li>Experience in business license registration and renewal.</li><li>Experience in tax accounts reconciliation.</li><li>Experience with Vertex O Series Indirect Tax Determination for North America Region</li></ul>

Responsibilities: <ul><li>Lead the development and scaling of next-generation advanced packaging technologies, leveraging expertise in thin film deposition processes including Physical Vapor Deposition (PVD), Chemical Vapor Deposition (CVD), and/or Atomic Layer Deposition (ALD) to enable customer roadmaps and address critical technology challenges.</li><li>Drive process and technology roadmap development for advanced packaging, 3D integration, and related semiconductor applications through collaboration with customers, research organizations, and cross-functional engineering teams.</li><li>Manage engineers in utilizing techniques to characterize hardware, define methods and new technologies and apply them to characterize hardware, and/or perform hardware characterization on extremely complex systems for entire range of products for division</li><li>Interact with key customers to resolve extremely complex process engineering issues to address customers High Value Problems (HVP) for an entire range of products for the division.</li><li>Ensures effective product/technology demonstrations.</li><li>Leads collaboration efforts with executive managers and junior managers to ensure strategic execution.</li><li>Leads market share improvement efforts.</li></ul> Requirements: <ul><li>7-10+ years of semiconductor equipment R&amp;D experience.</li><li>2+ years of people management/team leadership experience.</li><li>Strong background in:&nbsp;</li><li>CVD, PVD, ALD, Etch</li><li>Thin-film technologies</li><li>Experience in equipment/process R&amp;D and product development.</li><li>Strong English communication skills.</li></ul>

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302 service contract sales manager Jobs found

Senior Bid Manager

Finance Analyst

Inside Sales Engineer

Head of Card Operations

Waiter/Waitress and Senior Waiter/Waitress

Product Manager

Customer Experience Director

Regional Manager

Tax Accountant

Manager, Process Engineer (Deposition)

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Skills

Industry

Location

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302 service contract sales manager Jobs found

Senior Bid Manager

Finance Analyst

Inside Sales Engineer

Head of Card Operations

Waiter/Waitress and Senior Waiter/Waitress

Product Manager

Customer Experience Director

Regional Manager

Tax Accountant

Manager, Process Engineer (Deposition)

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

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JOBS BY CITY

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.