L3 Production Support (AS400, RPG), Core Banking

Facilities Manager

Senior Supervisor - Community Management

Senior Waiter

Senior Executive - Facilities Management

Hostess

Outlet Manager

Team Lead (Junior Supervisor)

HR Partner IV - RBA Lead

Business Development Manager

Responsibilities: <ul><li>Act as the focal point of contact for technical resolutions while managing the incident, problem and knowledge management processes for the applications in scope.</li><li>Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues.</li><li>Manage 3rd party product vendors and integration partners to ensure application code fix deliveries are timely and good quality.</li><li>Design appropriate metrics for reporting on key performance and quality indicators.</li><li>Test, maintain and recommend software improvements to ensure strong functionality and optimization.</li><li>Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.</li><li>Work with business stakeholders to manage and prioritize the overall book of work in terms of problem remediation.</li><li>Contribute to improvement initiatives relating to methods, tools, people, architecture, project management and governance.</li></ul> Requirements: <ul><li>Degree in Computer Science, Engineering or similar domain; Additional professional/technical qualifications will be advantageous.</li><li>At least 6 years’ experience in relevant Banking applications / Information Technology.</li><li>Proficient in IBM AS400 platform, RPG, COBOL, CL programming.</li><li>Good understanding and experience in of Software Development Life Cycle (SDLC) or AGILE.</li><li>Well-versed in service management or production support’s process flow and cycle.</li><li>Experience leading a small team and providing guidance to junior developers.</li><li>Knowledge of Silverlake’s banking software suite is an added advantage.</li></ul>

Responsibilities: <ul><li>Oversee day-to-day hard and soft Facilities Management operations across assigned assets.</li><li>Ensure effective delivery of MEP, civil, electrical, plumbing, cleaning, waste management and specialised FM services.</li><li>Conduct regular site inspections and monitor the condition, performance and service quality of the assets.</li><li>Manage relationships with FM service providers, contractors, suppliers and vendors.</li><li>Monitor contractor performance against agreed SLAs, KPIs and contractual requirements.</li><li>Identify opportunities to improve FM service quality, operational efficiency and customer satisfaction.</li><li>Support the implementation of FM best practices and sustainable solutions.</li><li>Monitor utilities consumption and contribute to energy-efficiency and sustainability initiatives.</li><li>Identify recurring operational issues and implement practical corrective and preventive measures</li></ul> Requirements: <ul><li>Bachelor’s degree in engineering or Facilities Management.</li><li>Exposure to Facilities Management, building operations, property management, maintenance or related environments is advantageous.</li><li>Understanding of hard and soft FM services, maintenance operations and contractor management.</li><li>Ability to coordinate with multiple stakeholders and service providers.</li><li>Strong communication, interpersonal and problem-solving skills.</li><li>Customer-focused approach with the ability to manage complaints and operational issues.</li><li>Knowledge of HSE requirements and statutory compliance within the built environment.</li><li>Only male UAE National candidates</li></ul>

Responsibilities: <ul><li>Manage day-to-day community operations, including regular site inspections and monitoring overall community conditions and service quality.</li><li>Manage residents/owners and resolve complaints, acting as a key point of contact and ensuring timely and satisfactory resolution.</li><li>Supervise contractors and third-party service providers, ensuring compliance with contracts, SLAs and required quality standards.</li><li>Support service-charge collection, budgeting, NOLs, documentation, reporting and continuous community improvement initiatives.</li></ul> Requirements: <ul><li>UAEN / UAE National with a Bachelor’s degree and a minimum of 2 years of relevant experience in community management, property management, facilities management or a related field.</li><li>Experience in residential communities, master communities or mixed-use developments, preferably within the UAE/GCC.</li><li>Strong customer service and stakeholder-management skills, with experience dealing with residents, owners, tenants, contractors and service providers.</li><li>Good understanding of community operations and technical maintenance, including site inspections, SLA monitoring, service providers, documentation, basic budgeting/Excel and reporting.</li></ul>

Responsibilities: <ul><li>To always embrace the company Hallmarks</li><li>Achieve company’s Mission and Vision</li><li>Greet and treat all colleagues in a friendly manner.</li><li>Sets a personal example for right conduct and behavior.</li><li>Must be comfortable discussing food and wine choices with guests in detail.&nbsp;</li><li>To maintain a friendly yet unobtrusive manner with all guests.</li><li>To control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.</li><li>To communicate with Culinary Team to ensure an exceptional dining experience for all guests.&nbsp;</li><li>To ensure the food pick up and service is impeccable and completed in a timely manner</li><li>Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests</li><li>Responsible for setting up tables, serving food and beverages to guests, and clearing/cleaning tables.&nbsp;</li><li>Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system</li><li>coordinate food timings according to company Standards&nbsp;</li><li>Follow all SOP &amp; SOS given to service team.</li><li>To understand all food and beverage items offered, including ingredients, methods of preparation and proper service.</li><li>Breakdown, clean and set-up of tables, buffets, and food stations</li><li>To perform other tasks or projects assigned by restaurant management.</li><li>Ensure great knowledge of health and safety, HACCP and hygiene regulations.</li><li>Maintains the outlet in perfect condition.</li></ul> Requirements: <ul><li>High School Diploma</li><li>1 year of experience in a similar role within the luxury industry</li></ul>

Responsibilities: <ul><li>Conduct daily FM operations and monitoring activities for hard and soft services at the respective sites (including cleaning, waste management, civil, mechanical, electrical and plumbing works, and all specialized works) to ensure FM services are being delivered as per agreed SLA and prepare non-compliance reports for the assigned areas.</li><li>Ensure service provider attends all re-active service requests from various stakeholders and accomplishes them as per agreed SLAs.</li><li>Assist business partners and their contractors with details on the requirements related to technical aspects, FM issues, fit-out process and issue the necessary permits.</li><li>On-time escalation of incidents/complaints to relevant stakeholders such as Security, Business entities (D3 and DI), DHAM, DCM etc.</li><li>Periodic site walk/drive-through for the infrastructure and built-up areas to identify any major facility-related non-compliances.</li><li>Collect records of utilities expenditure and support in the implementation of sustainability and utilities cost saving projects and initiatives.</li><li>Conduct necessary inspection, witness testing &amp; commissioning and manage rectification of defects and snags during the DLP in coordination with Asset Development and contractor.</li><li>Assist in meeting FM requirements of the business units during design, planning, construction, and handover stages of the newly developed assets.</li><li>Provide weekly reports on FM operations to manager.</li><li>Work closely with HSE team to identify all risks and develop and implement a closure plan. .</li></ul> Requirements: <ul><li>Bachelor’s Degree in Engineering or Facilities Management.</li><li>A professional qualification in real estate and / or facilities management (IWFM) or equivalent is desirable.</li><li>Knowledge of facilities management functions, including hard and soft services, contract management, tendering etc.</li><li>Maintain a calm demeanour with the ability to remain unfustered and maintain a cool head in different situations.</li><li>Excellent negotiation and interpersonal skills.</li><li>Excellent knowledge of maintenance and operations management.</li><li>Knowledge of Health and Safety standards is advantageous.</li><li>Understanding of statutory legislation as it relates to the built environment.</li><li>Ability to find pragmatic solutions and adapt to changing situations.</li><li>Good communication skills. Arabic is advantageous.</li></ul>

Responsibilities: <ul><li>Welcome and professionally greet guests, creating a warm and personalised first impression.</li><li>Manage guest seating, table allocation and reservations, ensuring smooth restaurant flow.</li><li>Coordinate closely with F&amp;B service teams to manage guest arrivals, waiting times and special requests.</li><li>Maintain strong knowledge of the restaurant, menus, outlets and services to confidently assist guests.</li><li>Handle guest enquiries and requests professionally and escalate concerns where required.</li></ul> Requirements: <ul><li>Previous experience in luxury / ultra-luxury hospitality, preferably within F&amp;B, guest relations, hostessing or similar guest-facing roles.</li><li>Excellent grooming, presentation and interpersonal skills.</li><li>Strong English communication skills.</li><li>Additional language is mandatory with preference for candidates fluent in Russian, Spanish, French, Italian, German, Dutch, Greek, Portuguese, Chinese or Japanese.</li><li>Candidates should ideally have experience working with an international / multicultural guest profile and within a luxury service environment.</li></ul>

Responsibilities: <ul><li>Manage the implementation of Food and Beverage standards in the outlet ensuring that staff take corrective actions as necessary in adherence to Jumeirah policies and standards.</li><li>Monitor the profitability of the outlet to provide recommendations and/or solutions to improve problem areas and assist with implementing such corrective measures.</li><li>Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other Colleagues.</li><li>Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.</li><li>Consistently monitor the quality of food and beverages and service offered to guests and escalate any major problems/ complaints to senior management to ensure high service quality as per Jumeirah group quality standards.&nbsp;</li><li>Actively seeks, collates, reviews and shares Guest feedback regarding food quality, service, and overall satisfaction and takes appropriate and timely action to correct any dissatisfaction.&nbsp;</li><li>Organize and supervise the day-to-day operations of the relevant Food &amp; Beverage Outlet to ensure that all work within a specific team is carried out in an efficient manner and provide on-the-job training and constructive feedback to subordinates to support their overall development.&nbsp;</li><li>Ensure compliance with all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Jumeirah group provides world class and luxurious hospitality services to its guests.</li><li>Implement approved departmental policies, processes and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.</li><li>Motivate subordinates and contribute to the identification of opportunities for participating in change initiatives, programs and projects considering best practices, improvement of processes and productivity improvement.</li></ul> Requirements: <ul><li>Work EXP: 1 Year</li><li>To assist the Food and Beverage Manager to plan</li><li>Organize and manage all processes of the outlet ensuring that the outlet provides quality food and beverage service</li><li>Achieves maximum revenue and profit in line with budgeted and forecasted projections.</li></ul>

Responsibilities: <ul><li>Lead the day-to-day operations of the assigned F&amp;B / guest-facing area, ensuring consistent luxury service standards.</li><li>Supervise, coach and develop team members, ensuring adherence to SOPs, grooming and service standards.</li><li>Monitor guest interactions and proactively address feedback, complaints and service recovery requirements.</li><li>Coordinate with relevant departments to ensure smooth operations and a seamless guest experience.</li><li>Allocate daily tasks, monitor team performance and support the achievement of operational KPIs.</li></ul> Requirements: <ul><li>Minimum 2-3 years of relevant experience in hotel/F&amp;B operations, with prior supervisory or team-lead exposure.</li><li>Experience in a luxury or high-end hospitality environment is mandatory.</li><li>Strong knowledge of guest service standards, F&amp;B operations and hotel procedures.</li><li>Proven ability to lead, coach and motivate a frontline team in a fast-paced operational environment.</li><li>Fluency in an additional language is required. (Relevant languages include Russian, Spanish, French, Italian, German, Dutch, Greek, Portuguese, Chinese or Japanese.</li></ul>

Responsibilities: <ul><li>RBA Compliance &amp; Customer Expectations</li><li>Lead full implementation of RBA Code of Conduct to meet strict customer audit requirements.</li><li>Align site practices with both:</li><li>RBA standards</li><li>Malaysian labour regulations (Employment Act, Act 446, etc.)</li><li>Act as the primary interface with customers for all RBA/social compliance matters.</li></ul> Audit Management <ul><li>Own and manage:</li><li>RBA VAP audits</li><li>Customer social compliance audits</li><li>Prepare full audit readiness including:</li><li>Documentation (payroll, time records, policies)</li><li>Site walkthroughs and mock audits</li><li>Worker interview preparation</li><li>Drive fast turnaround of CAPA closures</li></ul> Foreign Worker &amp; Labour Compliance (Core Focus Area) <ul><li>Oversee compliance in:</li><li>Recruitment practices (agents, fees, contracts)</li><li>Passport handling and freedom of movement</li><li>Working hours &amp; overtime (strict monitoring required)</li><li>Ensure compliance with:</li><li>Zero forced labour expectations (high scrutiny from US/EU customers)</li><li>Partner with HR and hostel management on:</li><li>Worker onboarding &amp; orientation</li><li>Multilingual communication (BM, English, Bengali/Nepali/etc.)</li></ul> Dormitory &amp; Worker Welfare Management <ul><li>Ensure compliance with:</li><li>Act 446 (Workers’ Minimum Standards of Housing and Amenities)</li><li>RBA housing requirements</li><li>Conduct routine dorm inspections (cleanliness, density, safety).</li><li>Address welfare concerns quickly to prevent escalation into audit findings.</li></ul> Shopfloor Integration <ul><li>Work closely with production to ensure:</li><li>Overtime practices are controlled and compliant.</li><li>Line supervisors understand labour limits.</li><li>Conduct regular checks on attendance, OT, and operator conditions.</li><li>Ensure RBA practices are embedded in operations, not just documentation.</li></ul> EHS &amp; Chemical Compliance Alignment <ul><li>Collaborate with EHS on:</li><li>Chemical management (important in semiconductor/PCB environment)</li><li>PPE and safety compliance</li><li>Support alignment with:</li><li>ISO 14001 / ISO 45001 (common certifications in Penang plants)</li></ul> Supplier &amp; Subcon Compliance Support <ul><li>Support screening and monitoring of:</li><li>Local subcontractors, service providers, and labour suppliers</li><li>Ensure alignment with customer expectations on extended supply chain compliance.</li></ul> Training &amp; Awareness (Multicultural Workforce) <ul><li>Conduct practical, easy-to-understand training for:</li><li>Operators (often foreign workers)</li><li>Supervisors and line leaders</li><li>Use multilingual materials and real-life examples.</li></ul> Reporting &amp; Continuous Improvement <ul><li>Maintain audit documentation and compliance trackers.</li><li>Provide regular updates to management on: Risk areas, Audit readiness and Customer feedback</li><li>Drive continuous improvements to maintain competitiveness</li></ul> Requirements: <ul><li>Diploma / Degree in any field, or related field.</li><li>Minimum 7–10 years in: RBA / CSR / Social Compliance / HR Compliance / EHS</li><li>Strong preference for candidates with: Penang E&amp;E / semiconductor / EMS industry</li><li>Proven track record handling customer audits</li></ul>

Responsibilities: <ul><li>The role holder is responsible for identifying, attracting, and closing business development opportunities across Dubai Design District including both new and current business partner opportunities and providing a seamless customer service experience for business partners that encourages maximum revenue and customer retention.</li><li>Contribute to the development of the business development strategy, plans and budgets to promote pre- and post-sales and identify business opportunities to achieve the annual sales objectives.</li><li>Proactively achieve new &amp; expansion targets through pursuing and continuously identifying markets, segments, and companies to achieve sales targets and contribute to the identification of new value-added business opportunities using innovative concepts and considering changes in the market environment.</li><li>Direct lead generation activities, identify and develop potential pre- and post-sale business development opportunities, negotiate major deals with key/anchor target clients, build short-term/long-term business relationship/partnering to meet tangible objectives and targets for growth, to maximize and sustain revenue, profitability and enhance market share.</li></ul> Requirements: <ul><li>Graduate degree in Business Management or equivalent.</li><li>6 - 8 years of Business Management experience where both business development and customer service were integral to the role.</li><li>2 of those years and should be in a managerial role.</li><li>Technical Competencies.</li><li>Business Development.</li><li>Negotiation &amp; Persuasion.</li><li>Customer Relations.</li><li>Financial acumen.</li><li>Business outlook.</li><li>Communication &amp; Networking skills.&nbsp;</li></ul>

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133 service director Jobs found

L3 Production Support (AS400, RPG), Core Banking

Facilities Manager

Senior Supervisor - Community Management

Senior Waiter

Senior Executive - Facilities Management

Hostess

Outlet Manager

Team Lead (Junior Supervisor)

HR Partner IV - RBA Lead

Business Development Manager

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133 service director Jobs found

L3 Production Support (AS400, RPG), Core Banking

Facilities Manager

Senior Supervisor - Community Management

Senior Waiter

Senior Executive - Facilities Management

Hostess

Outlet Manager

Team Lead (Junior Supervisor)

HR Partner IV - RBA Lead

Business Development Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.