Stock Operator

Executive Director

Senior Analyst, Threat Detection and Response

Supply Chain Lead

L3 Production Support (AS400, RPG), Core Banking

Facilities Manager

Senior Supervisor - Community Management

Senior Waiter

Responsibilities: <ul><li>Ensure compliance and correct implementation of all procedures and to identify solutions to fill the gaps</li><li>Ensure correct instore operations: logistics, administration, AFS</li><li>Ensure the best BOH organization to support sales staff</li><li>Ensure stock inventory /stock take objective results</li><li>Support the stores management role in effectively operating the boutique also in term of ROTA including match to traffic needs.</li><li>Ensure service to clients is properly supported at all times with the right equipment and teamwork flows (including food and beverage, etc)</li><li>Ensure availability of store supplies ( packaging, food and beverage) at all times.</li><li>Ensure online and offline integration</li></ul> Requirements: <ul><li>Proactivity and problem solving attitude</li><li>ability to coordinate back office activities to support sales</li><li>Ability to collaborate with Store Manager and HQ to support business</li><li>High knowledge of retail/ operations procedure to ensure smooth run of the store</li></ul>

Role Description: <ul><li>The Executive Director of Operations is responsible for the leadership, performance and operational excellence of Mount Kilimanjaro Safari Clubs portfolio of safari lodges, camps, safari businesses and future hospitality ventures.</li><li>Reporting directly to the Chief Executive Officer – Hospitality &amp; Conservation, the role has executive accountability for the day-to-day and long-term performance of the Companys operations, ensuring exceptional safari and hospitality experiences, consistently high accommodation and service standards, effective asset management, operational efficiency and sustainable profitability across the portfolio.</li><li>The Executive Director of Operations translates the Companys strategy and commercial commitments into operational execution. The role ensures that what the Company sells is consistently and successfully delivered across every stage of the guest journey, from reservation handover and pre-arrival preparation through accommodation, safari experiences, on-property services and departure.</li><li>The Executive Director of Operations is accountable for operational delivery, on-ground sales and trade relationships in market, guest conversion and on-property revenue and expense management.</li></ul> Responsibilities&nbsp; 1. Strategic Leadership &amp; Operational Business Performance – 20% <ul><li>Partner with the Chief Executive Officer to translate the strategic direction of Mount Kilimanjaro Safari Club into clear operational priorities, business plans and measurable performance outcomes.</li><li>Provide executive leadership across the Companys safari, lodge, camp and hospitality operations, ensuring effective execution of the Companys strategic and commercial priorities.</li><li>Act as a custodian of the Companys operational assets, financial resources and reputation, applying a long-term ownership mindset to operational decision-making.</li><li>Establish clear performance expectations and accountability across the operational organization.</li><li>Monitor business performance through financial, operational, guest experience, asset and people indicators and ensure timely intervention where performance falls below expectation.</li><li>Lead regular executive business reviews and property performance reviews to ensure corrective actions and opportunities are effectively implemented.</li><li>Identify operational risks and opportunities and recommend actions that strengthen profitability, resilience, service quality and long-term business sustainability.</li><li>Build scalable operating structures, standards and systems capable of supporting the Companys future growth and portfolio expansion.</li><li>Foster a culture of accountability, collaboration, innovation and continuous improvement across the operational business.</li></ul> 2. Safari Business, Hospitality &amp; Guest Experience – 20% <ul><li>Provide executive leadership for Mount Kilimanjaro Safari Clubs safari business and hospitality operations across the portfolio.</li><li>Ensure the consistent delivery of exceptional safari, accommodation and hospitality experiences across all lodges, camps and safari operations.</li><li>Take executive accountability for the operational delivery of the complete guest journey, from reservation handover and pre-arrival preparation through arrival, accommodation, safari activities and departure.</li><li>Provide executive oversight of accommodation, front office, housekeeping, food and beverage, guiding, game drives, guest activities, safari logistics, fleet operations, maintenance, engineering and operational support services.</li><li>Establish and maintain clear operating and service standards across the portfolio while allowing properties to retain appropriate authenticity and sense of place.</li></ul> 3. Commercial Delivery, On-Ground Sales &amp; Financial Stewardship – 15% <ul><li>Take accountability for the operational delivery of the Companys commercial strategy across safari operations, lodges and camps.</li><li>Build and maintain strong on-ground relationships with tour operators, travel agents, DMCs, trade partners, corporate clients and other relevant market stakeholders.</li><li>Drive upselling and on-property revenue opportunities across accommodation, food and beverage, safari activities, transfers, retail and ancillary services.</li><li>Ensure operational teams understand and effectively deliver commercial campaigns, packages, products and commitments developed by the Commercial function.</li></ul> 4. Product, Accommodation &amp; Asset Excellence – 15% <ul><li>Drive the continuous operational enhancement of the Companys safari products, accommodation experiences and hospitality offerings.</li><li>Ensure lodges, camps, guest accommodation, public spaces and operational facilities evolve in line with guest expectations, operational requirements and the Companys positioning.</li></ul> Requirements: Qualifications &amp; Experience <ul><li>Bachelors Degree in Hospitality Management, Business Administration, Tourism or a related discipline.</li><li>Minimum of 10 years progressive executive leadership experience within Safari hospitality, tourism or related industries.</li><li>Minimum of 5 years leading multi-property or multi-business operations at an executive level.</li><li>Proven experience developing and executing business strategy and organizational transformation.</li><li>Strong commercial, financial and operational leadership experience.</li><li>Demonstrated success leading organizational growth, acquisitions, new business ventures or expansion projects.</li><li>Experience working with Boards and executive leadership teams.</li><li>Experience leading geographically dispersed operations across multiple locations.</li><li class="ql-align-justify">Strong understanding of East African hospitality, safari and tourism markets</li></ul>

Responsibilities: <ul><li>Continuously monitor security consoles and dashboards (SIEM, EDR, etc.) for suspicious activity; triage alerts to identify valid security incidents versus false positives and prioritize response based on asset criticality and business risk.</li><li>Investigate suspicious activities and security events, determine the scope and severity of incidents, and gather relevant evidence. Perform root cause analysis to identify attack vectors and affected systems.</li><li>Execute incident response actions end-to-end – including timely containment of threats, eradication of malicious artifacts, and system recovery – following the organization’s incident response plan. Coordinate with IT infrastructure, application owners, and other stakeholders to ensure effective remediation of incidents.</li><li>Proactively hunt for indicators of compromise and hidden threats in logs, network traffic, and endpoint telemetry, even without specific alerts. Use hypothesis-driven techniques and knowledge of attacker TTPs to uncover stealthy or emerging threats that evaded initial detection.</li><li>Continuously tune SIEM/EDR detection rules, thresholds, and SOAR playbooks—automating repetitive response actions to reduce false positives and accelerate containment</li><li>Leverage internal and external threat intelligence sources to enrich analysis and response. Stay updated on new vulnerabilities and adversary tactics; incorporate this knowledge to adjust monitoring rules and incident response strategies. Map observed malicious activities to frameworks like MITRE ATT&amp;CK for reporting and analysis.</li><li>Work closely with global SOC team members and escalate complex incidents to senior analysts or incident response leads when necessary. Collaborate with colleagues in other regions to ensure seamless coverage and knowledge sharing across the security team.</li><li>Document investigation steps, findings, and actions taken for each incident in a clear and concise manner. Prepare incident reports and contribute to post-incident review meetings, highlighting what occurred, how it was resolved, and recommendations to prevent future occurrences.</li><li>Assist in developing and updating incident response playbooks, standard operating procedures, and knowledge base documentation. Provide feedback and suggestions to improve security monitoring tools, analytics content (detection rules), and workflow automation (SOAR playbooks) for greater efficiency and effectiveness.</li><li>Share insights from incidents and trending threats with the broader team to enhance overall awareness. Mentor and guide junior analysts (Tier 1 SOC analysts) by sharing analysis techniques and best practices, elevating the team’s collective skill level.</li></ul> Requirements: <ul><li>Bachelor’s degree in Cybersecurity, Computer Science, Information Systems, or equivalent threat management &amp; incident response experience</li><li>Currently hold cybersecurity certifications such as GCIH, GCFA, GCIA, CEH, others</li><li>With 3 years or more, progressive experience in at least two of the following disciplines:</li><li>Threat Detection &amp; Analysis (leveraging SIEM tools, IDS/IPS, endpoint detection, log analysis, etc.)</li><li>Incident Response &amp; Management (developing response plans, executing playbooks, forensic investigations, root cause analysis)</li><li>Threat Hunting (identifying undetected threats through proactive analysis and hypothesis-driven investigation)</li><li>Cyber Threat Intelligence (gathering and analyzing threat intelligence to inform detection capabilities and preventive measures)</li><li>Network Security (TCP/IP protocols, firewalls, intrusion prevention systems, and network traffic analysis)</li><li>Securing and monitoring operating system and cloud environments (AWS, Azure, GCP), including analyzing cloud service logs and configurations for suspicious activities, and understanding cloud-native security controls and best practices</li><li>Demonstrated ability to:</li><li>Function as a Level 2 or 3 SOC Analyst (analyzing and responding to cybersecurity incidents)</li><li>Preferred Experience:</li><li>Experience with SOAR tools and some proficiency in scripting languages (e.g., Python, PowerShell) to automate repetitive tasks and streamline incident response workflows</li><li>Advanced understanding of emerging threats, zero-day vulnerabilities, and common attack vectors (phishing, malware, ransomware, lateral movement) with the ability to ensure rapid detection and response</li><li>Hands-on experience using SIEM and EDR platforms for centralized log analysis, real-time threat monitoring, and in-depth incident investigations</li><li>In-depth knowledge of the incident response lifecycle</li><li>Proven ability to conduct proactive threat hunting operations, leveraging the MITRE ATT&amp;CK framework to map adversary tactics, techniques, and procedures (TTPs), uncover stealthy threats, and close gaps in detection coverage</li><li>Familiarity with cyber threat intelligence feeds and standards (e.g., STIX, TAXII), incorporating IOCs (Indicators of Compromise) and threat intel data into monitoring and investigations to enrich context and anticipate emerging threats</li><li>Understanding of key security frameworks and regulations (e.g., NIST CSF, ISO 27001, GDPR) and the ability to align threat detection and incident response processes with organizational policies and compliance requirements</li><li>Effective at coordinating with cross-functional teams (IT, DevOps, Business, etc.) during high-impact incidents and translating complex technical findings into clear, actionable insights for executive and non-technical stakeholders</li></ul>

Responsibilities: <ul><li>Lead end-to-end supply chain activities across planning, customer service and logistics</li><li>Drive S&amp;OP, demand planning, forecast quality and inventory management processes</li><li>Partner with Sales, Marketing and Finance to support business priorities and growth</li><li>Manage relationships with logistics providers, warehouses, distributors and key external partners</li><li>Monitor service levels, forecast accuracy, inventory health, cost and operational performance</li><li>Identify opportunities to improve efficiency, cost to serve and customer experience</li><li>Lead continuous improvement and supply chain transformation initiatives</li></ul> Requirements: <ul><li>Approximately 10+ years of Supply Chain experience, including leadership across Planning, Customer Service or Logistics</li><li>Proven background within FMCG, Food &amp; Beverage, Consumer Goods or a closely related industry</li><li>Strong hands-on experience in S&amp;OP, demand planning, inventory management and domestic logistics</li><li>Experience influencing senior commercial stakeholders in a matrix environment</li><li>People management or functional leadership experience, with strong communication and problem-solving skills</li><li>Fluent Mandarin and English required</li></ul>

Responsibilities: <ul><li>Lead end-to-end supply chain activities across planning, customer service and logistics</li><li>Drive S&amp;OP, demand planning, forecast quality and inventory management processes</li><li>Partner with Sales, Marketing and Finance to support business priorities and growth</li><li>Manage relationships with logistics providers, distributors and key external partners</li><li>Monitor service levels, forecast accuracy, inventory health, cost and operational performance</li><li>Identify opportunities to improve efficiency, cost to serve and customer experience</li><li>Lead continuous improvement and supply chain transformation initiatives</li></ul> Requirements: <ul><li>Approximately 10+ years of Supply Chain experience, including leadership across Planning, Customer Service or Logistics</li><li>Proven background within FMCG, Food &amp; Beverage, Consumer Goods or a closely related industry</li><li>Strong hands-on experience in S&amp;OP, demand planning, inventory management and logistics</li><li>Experience influencing senior commercial stakeholders in a matrix environment</li><li>People management or functional leadership experience, with strong communication and problem-solving skills</li><li>Fluent Japanese and business-level English required</li></ul>

Responsibilities: <ul><li>Lead end-to-end supply chain activities across planning, customer service and logistics</li><li>Drive S&amp;OP, demand planning, forecast quality and inventory management processes</li><li>Partner with Sales, Marketing and Finance to support business priorities and growth</li><li>Manage relationships with logistics providers, warehouses, wholesalers and key external partners</li><li>Monitor service levels, forecast accuracy, inventory health, cost and operational performance</li><li>Identify opportunities to improve efficiency, cost to serve and customer experience</li><li>Lead continuous improvement and supply chain transformation initiatives</li></ul> Requirements: <ul><li>Approximately 10+ years of Supply Chain experience, including leadership across Planning, Customer Service or Logistics</li><li>Proven background within FMCG, Food &amp; Beverage, Consumer Goods or a closely related industry</li><li>Strong hands-on experience in S&amp;OP, demand planning, inventory management and domestic logistics</li><li>Experience influencing senior commercial stakeholders in a matrix environment</li><li>People management or functional leadership experience, with strong communication and problem-solving skills</li><li>Fluent Korean and English required</li></ul>

Responsibilities: <ul><li>Act as the focal point of contact for technical resolutions while managing the incident, problem and knowledge management processes for the applications in scope.</li><li>Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues.</li><li>Manage 3rd party product vendors and integration partners to ensure application code fix deliveries are timely and good quality.</li><li>Design appropriate metrics for reporting on key performance and quality indicators.</li><li>Test, maintain and recommend software improvements to ensure strong functionality and optimization.</li><li>Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.</li><li>Work with business stakeholders to manage and prioritize the overall book of work in terms of problem remediation.</li><li>Contribute to improvement initiatives relating to methods, tools, people, architecture, project management and governance.</li></ul> Requirements: <ul><li>Degree in Computer Science, Engineering or similar domain; Additional professional/technical qualifications will be advantageous.</li><li>At least 6 years’ experience in relevant Banking applications / Information Technology.</li><li>Proficient in IBM AS400 platform, RPG, COBOL, CL programming.</li><li>Good understanding and experience in of Software Development Life Cycle (SDLC) or AGILE.</li><li>Well-versed in service management or production support’s process flow and cycle.</li><li>Experience leading a small team and providing guidance to junior developers.</li><li>Knowledge of Silverlake’s banking software suite is an added advantage.</li></ul>

Responsibilities: <ul><li>Oversee day-to-day hard and soft Facilities Management operations across assigned assets.</li><li>Ensure effective delivery of MEP, civil, electrical, plumbing, cleaning, waste management and specialised FM services.</li><li>Conduct regular site inspections and monitor the condition, performance and service quality of the assets.</li><li>Manage relationships with FM service providers, contractors, suppliers and vendors.</li><li>Monitor contractor performance against agreed SLAs, KPIs and contractual requirements.</li><li>Identify opportunities to improve FM service quality, operational efficiency and customer satisfaction.</li><li>Support the implementation of FM best practices and sustainable solutions.</li><li>Monitor utilities consumption and contribute to energy-efficiency and sustainability initiatives.</li><li>Identify recurring operational issues and implement practical corrective and preventive measures</li></ul> Requirements: <ul><li>Bachelor’s degree in engineering or Facilities Management.</li><li>Exposure to Facilities Management, building operations, property management, maintenance or related environments is advantageous.</li><li>Understanding of hard and soft FM services, maintenance operations and contractor management.</li><li>Ability to coordinate with multiple stakeholders and service providers.</li><li>Strong communication, interpersonal and problem-solving skills.</li><li>Customer-focused approach with the ability to manage complaints and operational issues.</li><li>Knowledge of HSE requirements and statutory compliance within the built environment.</li><li>Only male UAE National candidates</li></ul>

Responsibilities: <ul><li>Manage day-to-day community operations, including regular site inspections and monitoring overall community conditions and service quality.</li><li>Manage residents/owners and resolve complaints, acting as a key point of contact and ensuring timely and satisfactory resolution.</li><li>Supervise contractors and third-party service providers, ensuring compliance with contracts, SLAs and required quality standards.</li><li>Support service-charge collection, budgeting, NOLs, documentation, reporting and continuous community improvement initiatives.</li></ul> Requirements: <ul><li>UAEN / UAE National with a Bachelor’s degree and a minimum of 2 years of relevant experience in community management, property management, facilities management or a related field.</li><li>Experience in residential communities, master communities or mixed-use developments, preferably within the UAE/GCC.</li><li>Strong customer service and stakeholder-management skills, with experience dealing with residents, owners, tenants, contractors and service providers.</li><li>Good understanding of community operations and technical maintenance, including site inspections, SLA monitoring, service providers, documentation, basic budgeting/Excel and reporting.</li></ul>

Responsibilities: <ul><li>To always embrace the company Hallmarks</li><li>Achieve company’s Mission and Vision</li><li>Greet and treat all colleagues in a friendly manner.</li><li>Sets a personal example for right conduct and behavior.</li><li>Must be comfortable discussing food and wine choices with guests in detail.&nbsp;</li><li>To maintain a friendly yet unobtrusive manner with all guests.</li><li>To control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.</li><li>To communicate with Culinary Team to ensure an exceptional dining experience for all guests.&nbsp;</li><li>To ensure the food pick up and service is impeccable and completed in a timely manner</li><li>Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests</li><li>Responsible for setting up tables, serving food and beverages to guests, and clearing/cleaning tables.&nbsp;</li><li>Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system</li><li>coordinate food timings according to company Standards&nbsp;</li><li>Follow all SOP &amp; SOS given to service team.</li><li>To understand all food and beverage items offered, including ingredients, methods of preparation and proper service.</li><li>Breakdown, clean and set-up of tables, buffets, and food stations</li><li>To perform other tasks or projects assigned by restaurant management.</li><li>Ensure great knowledge of health and safety, HACCP and hygiene regulations.</li><li>Maintains the outlet in perfect condition.</li></ul> Requirements: <ul><li>High School Diploma</li><li>1 year of experience in a similar role within the luxury industry</li></ul>

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134 service director Jobs found

Stock Operator

Executive Director

Senior Analyst, Threat Detection and Response

Supply Chain Lead

Supply Chain Lead

Supply Chain Lead

L3 Production Support (AS400, RPG), Core Banking

Facilities Manager

Senior Supervisor - Community Management

Senior Waiter

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134 service director Jobs found

Stock Operator

Executive Director

Senior Analyst, Threat Detection and Response

Supply Chain Lead

Supply Chain Lead

Supply Chain Lead

L3 Production Support (AS400, RPG), Core Banking

Facilities Manager

Senior Supervisor - Community Management

Senior Waiter

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.