Market Manager, Food Service & Specialty

Sales Representative - Iberia

Director - Project Delivery

Senior Manager - Customer Experience

Service Recovery Head (Application Support)

Sales Manager, Asia

Software Engineer - ERP

Quality Assurance (QA) Associate

Signavio Business Process Specialist

Test Infrastructure Platform Lead (MTest)

Responsibilities: <ul><li>Develop and execute market strategies for the Food Service and Specialty segments across Europe.</li><li>Conduct market sizing, segmentation, growth forecasting, trend analysis, and competitive intelligence to support strategic decision-making.</li><li>Develop a deep understanding of Food Service markets, including restaurants, bakeries, hotels, butcheries, and other food preparation environments.</li><li>Analyze customer requirements, purchasing behaviors, and market dynamics to identify growth opportunities and strategic priorities.</li><li>Investigate emerging Specialty applications, including pharmaceutical storage and other temperature-controlled technology markets.</li><li>Identify and evaluate new opportunities that support expansion into adjacent market segments.</li><li>Gather and translate Voice of Customer and market insights into recommendations that influence business strategy, investment priorities, and product roadmaps.</li><li>Monitor industry developments, regulatory changes, competitive activity, and emerging technologies across Europe.</li><li>Partner with Product Management, Portfolio Marketing, Engineering, and Commercial teams to develop and execute growth initiatives.</li><li>Support long-range planning and business strategy through data-driven market analysis.</li><li>Present market intelligence, business cases, and strategic recommendations to senior leadership and executive stakeholders.</li></ul> Requirements: <ul><li>Bachelors degree in Business, Marketing, Economics, Engineering, or a related discipline.</li><li>3-5 years of experience in Market Management, Strategy, Product Marketing, Business Analysis, Consulting, or a similar market-focused role.</li><li>Strong experience in market sizing, forecasting, trend analysis, and strategic planning.</li><li>Excellent analytical, critical-thinking, and problem-solving skills.</li><li>Experience working with large datasets and translating insights into clear business recommendations.</li><li>Strong communication and presentation skills with the ability to confidently engage senior leadership and executive stakeholders.</li><li>Experience influencing cross-functional teams and driving strategic initiatives.</li><li>International or pan-European business experience.</li><li>Fluent English.</li><li>Ability to travel up to 30%.</li></ul>

Responsibilities: <ul><li>Call and email hospitality and MDU market decision-makers to introduce them to our innovative energy management technology.</li><li>Identify, engage, and develop relationships with value-added resellers who can drive sales into our target accounts.</li><li>Schedule and confirm in-person customer presentations and web demonstrations for our field sales team.</li><li>Collaborate closely with our lead generation team to prioritize daily calling and email outreach campaigns.</li><li>Maintain accurate and up-to-date sales activity, customer, and opportunity information within our CRM system.</li><li>Utilize sales prospecting and optimization tools to create effective outreach and follow-up campaigns.</li><li>Conduct market research to identify hospitality groups, MDU organizations, and key decision-makers across the Iberian region.</li><li>Strive to be a top-performing lead generator while contributing to a collaborative, team-oriented sales culture.</li></ul> Requirements: <ul><li>University degree, high school diploma, or equivalent experience in Business Administration, Marketing, Economics, or a related field.</li><li>Strong interpersonal and communication skills, with a customer-focused approach and a commitment to providing exceptional service.</li><li>Prior experience in a sales, inside sales, business development, lead generation, or customer service role.</li><li>Experience working with CRM platforms and the ability to leverage sales automation and prospecting tools to build a strong sales pipeline.</li><li>Professional proficiency in written and spoken English.</li><li>Fluent Spanish language skills. Portuguese proficiency would be considered a strong advantage.</li><li>Strong organizational skills and attention to detail.</li><li>The ability to quickly learn new products, technologies, and market segments.</li><li>A proactive, resilient, and results-driven mindset.</li></ul>

Responsibilities: <ul><li>Define, develop, and lead the company-wide project management strategy, ensuring all assigned project delivery activities support and advance the organizations strategic plan and business goals.</li><li>Lead as an ultimate escalation point for resource constraints, delivery challenges, and project risks, providing executive-level support to resolve critical issues and maintain delivery momentum.</li><li>Oversee and ensure rigorous management of project budgets, including monitoring actual costs versus budgets, approving financial reports, and driving cost optimization to safeguard financial performance.</li><li>Lead the governance of project change requests, ensuring timely communication of schedule and budget impacts. Drive proactive risk identification, assessment, and mitigation across all projects to minimize business disruption.</li><li>Provide oversight and strategic direction on contractor mitigation plans, procurement strategies, resource allocation, and acceleration programs to ensure projects meet agreed timelines and quality standards.</li><li>Collaborate closely with the Procurement and Contracts Department to ensure all necessary requirements are identified and addressed promptly, facilitating informed and efficient decision-making.</li><li>Cultivate and sustain strong relationships with internal and external stakeholders, including senior clients and commercial teams, enhancing collaboration and addressing escalations effectively.</li><li>Collaborate with sector heads, technical teams, and commercial functions to align project execution with broader organizational objectives, ensuring seamless integration and delivery of complex technical assignments</li><li>Champion the implementation of standardized, compliant project management processes and quality controls across all projects. Ensure adherence to statutory, regulatory, and company standards, including safety and engineering norms.</li><li>Guide the development and dissemination of critical project documentation, training materials, and user manuals to enable effective project handover and operational readiness.</li><li>Oversee the consolidation and analysis of project data and performance reports to inform executive decision-making and continuous improvement initiatives.</li><li>Establish clear roles, responsibilities, and authority levels across the project team, ensuring all members have a shared understanding of their accountabilities and reporting relationships to drive effective collaboration and execution.</li><li>Delegate tasks and decision-making authority appropriately across the team, promoting ownership and accountability while maintaining oversight to ensure alignment with project objectives and organizational standards.</li><li>Lead critical strategic initiatives by coordinating cross-functional teams and managing regulatory compliance and stakeholder engagement to ensure alignment with organizational goals.</li><li>Stay up to date with industry trends, emerging technologies, and global best practices in project management and real estate development. Apply relevant insights and develop opportunities to enhance delivery methods, ensure competitiveness, and drive innovation across projects.</li></ul> Requirements: <ul><li>Must have project delivery experience managing large-scale, complex developments, including 8+ years in a senior leadership role.&nbsp;</li><li>Bachelors or Masters degree in Civil Engineering, Architectural Engineering, or a related discipline.</li><li>Experience in managing the full project lifecycle - from initiation and planning through execution, monitoring, handover, and close- out.</li><li>Min of 15–20+ years experience, including 8+ years of experience in a senior leadership/project lead role - managing large-scale/ multi-disciplinary projects and teams. 5+ years of experience with a developer - preferable.</li><li>Understanding of industry-specific delivery standards and technologies, statutory, regulatory, and quality compliance requirements relevant to project delivery.</li><li>Familiar with UAE Building Codes, Environmental regulations, and Dubai construction laws</li></ul>

Responsibilities: <ul><li>Provide support to the section head in developing and implementing a strategic vision for the digital channels and customer experience that aligns with the companys overall goals and objectives.</li><li>Develop a roadmap for digital transformation initiatives, including timelines, resources, and budgets</li><li>Identify opportunities to improve digital channels and customer service by staying up-to-date with industry trends and implementing best practices.</li><li>Drive the development and enhancement of customer self-service digital solutions as the Business lead and work along with the IT team – App/ portal, Whatsapp/ Chatbot, Kiosks, Token machines, etc.</li><li>Improve overall customer experience across the prospect and customer journeys from lead generation till sale, and through to post-sale services.</li><li>Revise the processes offered on the self-service channels in context of a digital-first experience.</li><li>Provide the business with customer feedback and insights that enhance customer experience and engagement.</li><li>Ensure all digital touchpoints in the processes, and communications and templates going out to customers and prospects is up to date.</li><li>Collaborate with other departments, such as IT, Marketing, Sales, and Customer care to ensure smooth delivery and operations of digital channels.</li><li>Collaborate with cross-functional teams to drive process improvements for a digital-first approach.</li><li>Lead and oversee transformation projects related to call center operations, including implementing new technology, system upgrades, and process improvements.</li><li>Work closely with the CX team to incorporate customer insights into commercial strategy development, enhancing customer satisfaction and retention.</li><li>Represent the Customer experience team in cross-functional meetings, and provide regular updates to senior management.</li><li>Develop strategies to enhance the customer lifecycle and maximize lifetime value, driving both customer loyalty and revenue growth.</li><li>Leverage advanced analytics to track market performance, customer behavior, and competitive positioning, ensuring decisions are guided by actionable insights.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business Management/ Marketing/ Digital Transformation/ Customer Experience/ Business Analytics, or a related field. Master’s degree - preferred</li><li>Certifications in Business Analytics, Customer Journey Mapping, or Service Design - preferred</li><li>Min. 7-8 years relevant experience in digital technologies and tools with minimum 4 years managing teams and developing and implementing digital strategies.</li><li>Proven experience in delivering digital transformation initiatives within complex organizations, including the development and implementation of customer self-service channels such as WhatsApp, chatbots, and customer portals.</li><li>Prior experience in customer experience design or consumer research and/ or real estate industry is an added advantage</li></ul>

Responsibilities: Incident Management: <ul><li>Monitoring: Continuously monitor banking systems for any issues or anomalies.</li><li>Resolution: Quickly respond to and resolve incidents to minimize downtime and impact on business operations.</li><li>Escalation: Escalate unresolved issues to higher-level support or development teams.</li></ul> Problem Management: <ul><li>Root Cause Analysis: Investigate recurring issues to identify root causes and implement permanent fixes.</li><li>Documentation: Maintain detailed records of problems and solutions for future reference.</li></ul> Change Management: <ul><li>Review: Assess and approve changes to banking systems to ensure they do not disrupt operations.</li><li>Implementation: Coordinate and oversee the implementation of changes.</li></ul> Service Management: <ul><li>SLA Compliance: Ensure that service level agreements (SLAs) are met.</li><li>Reporting: Generate regular reports on system performance and incidents.</li></ul> Communication: <ul><li>Stakeholder Interaction: Communicate effectively with stakeholders, including business users, IT teams, and vendors.</li><li>Status Updates: Provide regular updates on system status and ongoing issues.</li></ul> Team Leadership: <ul><li>Mentoring: Guide and mentor junior support staff.</li><li>Coordination: Coordinate activities within the support team to ensure efficient operation.</li></ul> Continuous Improvement: <ul><li>Process Optimization: Identify opportunities to improve support processes and system performance.</li><li>Training: Conduct training sessions for staff on new systems and procedures.</li></ul> Requirements: <ul><li>Degree in computer science/engineering or related disciplines.</li><li>Have 12 + years of hands on application support with minimum 6 year experience in the banking industry.</li><li>Have extensive experience leading a group of 4 team leads and 40+ application support engineer (L2/L3)</li><li>Be independent, proactive and self-starter with excellent interpersonal and communication skills.</li><li>Have great analytical and good problem-solving skills.</li><li>Have ability to work in a fast-paced and team-oriented environment.</li><li>Have good functional and technical knowledge of different banking domains (retail, wholesale, investment banking, Global Markets etc)</li></ul>

Responsibilities: New Business Development: <ul><li>Drive and secure new business in assigned territory/portfolio/segment</li><li>Be the developer of strong customer accounts, focusing on value proposition and sustainable relationships.</li><li>Identify good market opportunities and collaborate with innovation team in ensuring the right solution for our customers and target market</li><li>Be proactive in understanding the competitive environment, implement ways to protect and grow our business.</li></ul> Key Account Management: <ul><li>Be the focal point of contact to our key clients portfolio, ensuring their business and needs are managed professionally.</li><li>Work cross-functionally across Supply Chain Operations, Procurement, Finance, Operations, Customer Service teams to develop and execute on the client strategies in a collaborative way that maximizes the outcomes.</li><li>Deliver key account growth through continuous value-add solution selling and delighting customers via solid KAM management and keeping their service level targets.</li><li>Research and plan opportunities through promotion of right product portfolio, with the aim of continually advancing sales and improve operating profit.</li><li>Create and maintain Tobacco client strategy and price lists under guidance of the line manager</li><li>Involve him/herself fully in the category planning / customer planning process, and deliver actions agreed.</li><li>Ensure all company sales processes and tools are used effectively in the region.</li></ul> Other Commercial Responsibilities: <ul><li>Develop and implement best practices for regional account planning, budgeting, forecasting and pipeline management.</li><li>Engage in and encourage cooperation across all company functional teams</li><li>Prepare reports for meetings, presentations, forecasting, budgeting, sales analysis and strategic planning activities.</li><li>Stay up-to-date on the latest industry trends and supply chain developments, proactively engage and educate our customers and building an engaging relationship with the market.</li></ul> Requirements: <ul><li>At least 10 years’ experience in Sales/Commercial/Business Development roles</li><li>Experience in the tobacco or consumer goods industry is an advantage.</li><li>Aggressive and tenacious in solution selling within a B2B technical sales environment.</li><li>Possess proven experience with sales &amp; business development through sharp hunting capabilities.</li><li>Track record with regional market development &amp; new product implementation will be plus.</li><li>Experience in account management and team working within a B2B technical sales environment.</li><li>Familiarity with sales performance tools &amp; salesforce CRM tools would be relevant</li><li>Conversant with all Microsoft Office applications, Tableau and Power BI would be an added advantage</li><li>Ability to thrive in a fast-paced, dynamic environment and adapt to evolving market trends and customer needs.</li><li>Excellent communication and interpersonal abilities to collaborate effectively with internal teams and external customers.</li><li>Must be proficient in English and Chinese.</li><li>International travel is required including Southeast Asia countries such as Vietnam, Laos, Myanmar, Cambodia &amp; Thailand</li></ul>

Responsibilities; <ul><li>Application Development: Partners design and develop high-quality applications in SAP Functional modules COM/FIN/OPERATIONS.</li><li>Automation: Applies internal software deployment platform, methodologies, and tools to automate the deployment process, ensuring smooth and reliable releases.</li><li>Collaboration: Partners with cross-functional teams of product managers, designers, vendors, and other engineers to gather moderately complex requirements and deliver solutions that meet business needs.</li><li>Testing &amp; Debugging: Writes and maintains moderately complex unit tests and integration tests, and performs debugging to maintain the quality and performance of the software.</li><li>Continuous Improvement: Makes suggestions for improving deployment processes and implements approved standards to improve efficiency and reliability.</li><li>Documentation: Drafts and maintains comprehensive documentation for moderately complex software applications, deployment processes, and system configurations.</li><li>Technical Support: Provides technical support and troubleshooting for moderately complex issues with deployed applications to ensure minimal downtime and fast resolution.</li><li>Configuration: configuring, troubleshooting, and solutioning SAP Functional modules.</li><li>Service Management: Looks for continuous improvement opportunities in Incident and Service Request processes based on trend analysis.</li><li>ITSM: ServiceNow support, including process definitions and reporting, including developing and designing reports. Leads process implementation and governance across all ITIL processes, including Incident, Problem, Change, Knowledge, etc.</li><li>Vendor Governance: Monitors and governs all performance metrics of Managed Services Partners.</li></ul> Requirements: <ul><li>Experience: Minimum 7 years of total IT work experience with roughly 5+ years of relevant hands-on SAP/ERP and configuration experience.</li><li>Education: Bachelor’s degree in Computer Science or equivalent practical experience.</li><li>Certifications: ITIL certification is preferred for service management and process governance.</li></ul>

Responsibilities: <ul><li>With Supervision, review documents/records and provide batch release authorization to 3PL service provider for products manufactured outside of the US.</li><li>Support Drug Product Complaint management; forwarding to respective drug product manufacturing site and coordinate with corporate QA for investigations.</li><li>Support Drug Product Recall/Field alert management.</li><li>Assist with review of Quality Agreements.</li><li>With supervision, review deviations/investigations related to our client frontend products.</li><li>Assist with SOP management for our client US corporate office.</li><li>Support with quality matters for disposition of product returns.</li><li>Assist during FDA inspections and local regulatory inspections at our client US corporate office.</li></ul> Requirements: <ul><li>Excellent verbal and written communication skills are necessary.</li><li>With supervision and direction, effectively prioritizes competing tasks in a fast-paced and dynamic environment.</li><li>Motivated, results driven with attention to detail, accuracy and clarity.</li></ul> Qualifications: <ul><li>BS degree in Pharmacy, Chemistry, Biology or Microbiology is preferred. 1-2 years of Quality Assurance or related pharmaceutical industry experience is preferred.</li><li>Recent graduates will be considered for this role.</li></ul>

Responsibilities: ﻿Process Modelling &amp; Transformation <ul><li>Lead end-to-end business process design, modeling and optimization in Signavio across core SAP modules.</li><li>Build &amp; maintain process architecture, SIPOC, EPC, BPMN 2.0 based process maps and process hierarchies.</li><li>Conduct enterprise-wide process discovery, gap analysis, harmonization, and standardization initiatives.</li></ul> Requirements: <ul><li>8–15 years of experience.&nbsp;</li><li>Chennai location with a hybrid work model.</li><li>Minimum 4 years of hands-on SAP Signavio experience.</li><li>Strong implementation, configuration, and rollout project exposure.</li><li>Individual Contributor (IC) role reporting to the Associate Director.</li><li>Understand Business Processes.</li><li>Create Process Maps in SAP Signavio.</li><li>Improve Existing Processes.</li><li>Support SAP S/4HANA Transformation.</li><li>Work on Process Mining.</li><li>Create Dashboards &amp; KPIs.</li><li>Process Governance.</li><li>Master Data &amp; Exalca Integration 9. Stakeholder Management.</li><li>User Training &amp; Change Management.</li></ul>

Responsibilities: People Leadership &amp; Team Management: <ul><li>Lead, mentor, and manage a team of approximately 20 team members across Environment Management, Support, and Development functions.</li><li>Drive team performance, engagement, capability development, and succession planning.</li><li>Manage resource planning, workload allocation, and prioritization across multiple initiatives.</li><li>Foster strong collaboration between environment, support, testing, infrastructure, and application delivery teams.</li><li>Establish a culture of accountability, continuous improvement, and service excellence.</li></ul> Environment Services Delivery: <ul><li>Lead and oversee end-to-end test environment delivery and management activities.</li><li>Ensure environments are delivered consistently, securely, and within agreed timelines.</li><li>Drive environment planning, provisioning, configuration, maintenance, and operational readiness.</li><li>Manage competing environment demands across projects, testing cycles, and releases.</li><li>Ensure environment availability and performance to support SIT, UAT, Regression, Performance Testing, and Mock Execution activities.</li></ul> Infrastructure &amp; Technical Oversight: <ul><li>Provide leadership and oversight across:</li></ul> Infrastructure Platforms: <ul><li>Windows Server</li><li>Linux Server</li></ul> Database Platforms: <ul><li>Microsoft SQL Server</li><li>Oracle Database</li></ul> Middleware Platforms: <ul><li>Apache Web Server</li><li>JBoss EAP</li><li>Oracle WebLogic</li></ul> Integration &amp; File Transfer Services: <ul><li>SFTP Services</li><li>IBM MQ issue coordination and triaging</li><li>IBM Sterling Connect: Direct</li></ul> Network &amp; Connectivity Management: <ul><li>Firewall and network access requests</li><li>DNS and connectivity coordination</li><li>Infrastructure dependencies and environment access management</li><li>While hands-on technical expertise is important, the primary focus is leading delivery, governance, support operations, and cross-functional coordination.</li></ul> Support &amp; Service Management: <ul><li>Lead environment and operational support services.</li><li>Oversee incident, problem, and service request management processes.</li><li>Drive root cause analysis and service improvement initiatives.</li><li>Manage escalations and ensure timely resolution of critical issues.</li><li>Monitor service performance, KPIs, SLAs, and operational metrics.</li><li>Ensure support processes and operational controls are consistently followed.</li></ul> Governance &amp; Stakeholder Management: <ul><li>Act as the primary point of accountability for environment governance and service delivery.</li><li>Coordinate activities across Development, Testing, Infrastructure, Security, Database, Middleware, and Business teams.</li><li>Facilitate environment allocation, conflict resolution, prioritization, and risk management.</li><li>Provide regular reporting, updates, and recommendations to management and stakeholders.</li><li>Drive planning and coordination for project releases, environment readiness, and deployment activities.</li></ul> Environment Operations &amp; Continuous Improvement?: <ul><li>Lead environment monitoring, health checks, and operational reviews.</li><li>Coordinate data refresh, migration, restoration, and test data management activities.</li><li>Govern maintenance schedules, outage planning, and stakeholder communications.</li><li>Drive automation, process optimization, and operational excellence initiatives.</li><li>Support Disaster Recovery (DR) planning and execution activities.</li></ul> Requirements: <ul><li>8-12 years of overall IT experience.</li><li>Minimum 5 years of people management experience.</li><li>Proven experience managing teams of approximately 15-20+ resources.</li><li>Experience leading both Development and Support/Operations teams.</li><li>Experience managing environment services in a large enterprise environment.</li><li>Leadership &amp; Service Management</li><li>People management</li><li>Team performance management</li><li>Service delivery management</li><li>Incident and problem management</li><li>Operational governance</li><li>Stakeholder management</li><li>Resource planning and prioritization</li><li>Escalation management</li></ul>

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124 service director Jobs found

Market Manager, Food Service & Specialty

Sales Representative - Iberia

Director - Project Delivery

Senior Manager - Customer Experience

Service Recovery Head (Application Support)

Sales Manager, Asia

Software Engineer - ERP

Quality Assurance (QA) Associate

Signavio Business Process Specialist

Test Infrastructure Platform Lead (MTest)

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124 service director Jobs found

Market Manager, Food Service & Specialty

Sales Representative - Iberia

Director - Project Delivery

Senior Manager - Customer Experience

Service Recovery Head (Application Support)

Sales Manager, Asia

Software Engineer - ERP

Quality Assurance (QA) Associate

Signavio Business Process Specialist

Test Infrastructure Platform Lead (MTest)

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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Contact Us

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WhiteCrow is on a mission to connect companies with the best talent across the globe.