Sales Account Executive - Uganda

Team Manager

Manager Customer Service & Trade Supply chain

Service Delivery Manager

Software Services Sales Leader

Senior Machine Learning Engineer (Production & MLOps Focus)

Data & Business Intelligence Analyst

 IIAD / SAD / LAD Artificial Intelligence Engineer

Operations Manager

Warehouse / Logistics Manager

Responsibilities: Sales Execution: <ul><li>Execute sales plans and achieve individual volume and margin targets as assigned</li><li>Identify, prospect, and acquire new customers within assigned territory or product portfolio</li><li>Maintain and grow sales volumes from existing customer accounts through regular engagement and relationship building</li><li>Conduct customer visits, product presentations, and negotiations to close sales deals</li><li>Prepare quotations, sales proposals, and contracts in accordance with company pricing and approval guidelines</li><li>Monitor customer orders and coordinate with supply and logistics teams to ensure timely delivery</li><li>Maintain accurate and up-to-date customer records and sales data in the companys sales management system</li></ul> Customer Relationship Management: <ul><li>Build and maintain strong professional relationships with customers to ensure satisfaction and loyalty</li><li>Respond promptly to customer inquiries, concerns, and requests for information</li><li>Conduct regular follow-ups with customers to identify additional needs and opportunities</li><li>Gather customer feedback and market intelligence to share with the Sales Manager</li><li>Support debt collection activities by maintaining communication with customers on payment terms and following up on overdue accounts</li></ul> Market Intelligence and Reporting: <ul><li>Gather and report market intelligence including competitor activities, pricing trends, and customer needs Provide regular sales reports including achievements against targets, pipeline updates, and customer feedback</li><li>Participate in industry events, trade shows, and networking opportunities to promote the company and identify business opportunities</li><li>Monitor stock levels and product availability in assigned territory</li></ul> Compliance and Administrative Duties: <ul><li>Adhere to all company policies, procedures, and standard operating practices related to sales operations</li><li>Follow credit management and sales approval processes as outlined in company procedures</li><li>Ensure all sales documentation is complete, accurate, and submitted in a timely manner</li><li>Maintain compliance with legal and regulatory requirements in all sales activities</li><li>Complete required sales training and professional development programs</li></ul> Requirements: Education and Qualification&nbsp; <ul><li>Bachelors Degree in Commerce, Marketing, Business Administration, or related field</li><li>At least 2 years of sales experience, preferably in the Oil Industry or related B2B sector</li><li>Computer literate with proficiency in MS Office applications and CRM systems</li><li>Valid drivers license and willingness to travel within assigned territory</li><li>Strong communication and interpersonal skills</li><li>Basic understanding of credit management and commercial terms</li><li>Self-motivated with ability to work independently and as part of a team</li></ul>

Responsibilities: <ul><li>Executive business strategy set by the store manager to deliver business results and targets on clienteling and performance KPIs.</li><li>He/she is the role model and mentor for the team in how to boost and improve:</li><li>The delivery of a couture service, strategic zoning encouraging sales in partnership and OTO appointment routine.</li><li>A colleague centric mindset and a fluid client journey across categories.</li><li>Conversion rate, cross selling, AVT, upselling</li><li>Ensure the inclusion of digital tools and assets in the client journey and in the clientelling routine.</li><li>Ensure suitable product knowledge engaging all team members in training through morning briefs and products brief planning.</li><li>Has a key role in coaching team members to develop their skills in selling techniques and Clienteling, and support store manager in identifying appropriate career paths for every individual.</li><li>Perform effective and motivating Monthly touch bases.</li><li>Capable of being an agent of change with and impeccable colleague team player approach.</li></ul> Requirements: <ul><li>Has effective management and coaching skills, is able to follow up on results, identify, opportunities, motivate people to go beyond their comfort zone and go the extra-mile.</li><li>Communicate transparently and effectively.</li><li>Very good understanding of performance KPIs and ability to implement action plan to improve them.</li><li>Has excellent product and story telling knowledge.</li></ul>

Responsibilities: Customer Service: <ul><li>Manage a team of 4-5</li><li>Advance best in class customer relations via Quality, Delivery, Innovation and Responsiveness</li><li>Develop/Lead customer engagement projects and processes focused onIncreasing customer forecast accuracy</li><li>Review demand forecasts and order priority with production planning &amp; control team; establish supply schedules for raw material based on production schedule in S&amp;OP meetings</li><li>Resource and capacity planning for work load assessment.</li><li>Developing behavior analytics which enhance proactive customer engagement focused on minimizing waste and increasing the customer experience</li></ul> Trade Supply Chain Management: <ul><li>Manage a team of 4-5</li><li>To focus on part availability, on time delivery to the customer, Quality and Cost Reduction by utilizing resources effectively</li><li>Driving supply chain and logistics excellence and ensuring the compliance of all statutory requirements in order to achieve Business goals</li><li>Provide innovative planning and logistics solutions to find and implement efficiencies with cross-functional teams&nbsp;</li></ul> Requirements: <ul><li>Bachelor’s degree preferred</li><li>MBA</li><li>15 years + relevant customer experience management background required.</li><li>SAP – 10+ years’ experience</li><li>Extensive transactional working experience in manufacturing industry under CS &amp; Supply chain.</li><li>Knowledge/understanding of Customer Relationship Management/CRM systems.</li><li>Preferred experience of Aerospace and Defense.</li></ul>

Responsibilities: Manage Relationship with business on Run service: <ul><li>In charge of Run activities for applications or services and conduct business review with business representatives</li><li>Manage escalation from business teams and ensure business continuity and follow till closure</li><li>Manage dependencies and trigger hierarchical escalation protocol as needed ("pending by user, awaiting vendor status" tickets etc.)</li><li>Own critical outbound communications from IT with business</li><li>Conduct or collaborate with BRM for demand management for minor evolutions in alignment with build teams</li><li>Track and ensure business satisfaction and take necessary action to improve CSAT progressively</li><li>Contribute to larger community of SDM and ITSM Process Owner.</li><li>Onboard other scope into service as the organization is moving to Platform organization.</li></ul> Monitor and control service delivery: <ul><li>Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review</li><li>Review ticket backlog (especially aging tickets) on regular basis and prioritize as per SLA commitments when applicable</li><li>Track, analyze and report metrics (SLA and KPI) and take corrective actions as needed for service excellence</li><li>Work with Application management service partner to generate actionable insights to improve system availability and performance</li><li>Ensure Knowledge Mgmt. and build to run practices are followed and regularly conduct audits</li><li>Recommend, monitor, and ensure continuous improvement activities are delivered by AMS teams</li><li>Increase the ITIL compliance for all services delivered by teams (incident, problem, change.)</li><li>Review global process KPIs using power BI dashboard for process excellence and draft process improvement suggestions</li><li>Lead change management including process governance, CAB &amp; quality control.</li></ul> Requirements: <ul><li>High level of business orientation</li><li>Proactive and process mindset</li><li>Solid IT process knowledge with very good ITIL understanding</li><li>Practical knowledge and experience on IT process development and service roll outs</li><li>Strong experience in supplier collaboration with offshoring model (located in India)</li><li>Demonstrated ability to communicate effectively with different stakeholders (both written and oral).</li><li>Ability to operate in a large and complex organization which is transformation to become more professional.</li><li>Strong Change Management skills</li><li>Excellent problem solving &amp; team collaboration skills</li><li>Experience on SAP function modules (FICO, SD, MM, WM)</li><li>Proven 6+ years working experience as an IT service delivery manager or coordinator</li><li>Knowledge of IT Service Management ITIL EXPERT certification will be appreciated)</li><li>Proven track record in IT/IS Project Management (PMI, Prince 2 certification will be appreciated) including coordination of various teams and service providers</li><li>Experience on SAP (SRM, ABAP, GRC)</li><li>Proficiency in using ServiceNow, PowerBI</li></ul>

Role Description: <ul><li>Become passionate about your employer and the brand you represent.</li><li>Everything is converging on the Internet, making networked connections more significant than ever before in our lives.</li><li>We have employees with ground breaking ideas that impact everything.</li><li>We take creative ideas from the drawing board to dynamic solutions that have real world impact.</li><li>Youll be part a team that cares about its customers, enjoys having fun, and youll take part in changing the lives of those in our local communities</li><li>Come prepared to be encouraged and inspired.</li><li>You will work with Sales account teams, core services specialists, architecture specialists, renewals team, the CX organization and Practice Delivery &amp; internal cross-functional teams</li></ul> Responsibilities: <ul><li>As a Services Specialist Premium for a set of named accounts, You will lead all aspects of the customer account with respect to Premium Services/Sophisticated Services and drive the execution of customer facing activities to conclusion in a quality, timely, and accurate manner.</li><li>Handle service pricing and margins according to agreed upon terms and work with cross functional teams.</li><li>You will plan and prioritize sales activities and customer/prospect contact towards achieving business objectives around Advanced Services</li><li>You will collaborate with cross-functional teams to create and lead account plans using all relevant data.</li><li>Identify customer business issues, challenges, care-abouts</li><li>You will communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.</li></ul> Requirement: <ul><li>﻿Subject matter expert on Technology &amp; cross-Architecture solutions/Services. Understand customers’ technology landscape (Applications/Infra/Architecture) well &amp; are able to play an advisory role to account teams &amp; customers.</li><li>You Build Influential Relationships: Working with customers, channel partners, and account team members to meet business goals and objectives; using appropriate communication methods to influence others and establish relationships.</li><li>You have Customer Focus: Supporting customers during the sales process; seeking and taking appropriate actions on customer requirements while balancing business needs; resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.</li><li>You negotiate: Optimally exploring interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data, objective criteria to support ones proposal.</li><li>You are a Critical Thinker: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to address sales challenges and new opportunities; taking courses of action based on sound analysis and judgment.</li><li>14+ years of sales experience in IT products or services sales</li></ul>

Responsibilities: <ul><li>Design, deploy, and maintain production-ready ML models and pipelines for real-world applications.&nbsp;</li><li>Build and scale ML pipelines using Vertex AI Pipelines, Kubeflow, Airflow, and manage infra-as-code with Terraform/Helm.&nbsp;</li><li>Implement automated retraining, drift detection, and re-deployment of ML models.&nbsp;</li><li>Develop CI/CD workflows (GitHub Actions, GitLab CI, Jenkins) tailored for ML.&nbsp;</li><li>Implement model monitoring, observability, and alerting across accuracy, latency, and cost.&nbsp;</li><li>Integrate and manage feature stores, knowledge graphs, and vector databases for advanced ML/RAG use cases.&nbsp;</li><li>Ensure pipelines are secure, compliant, and cost-optimized.&nbsp;&nbsp;</li><li>Drive adoption of MLOps best practices: develop and maintain workflows to ensure reproducibility, versioning, lineage tracking, governance .&nbsp;</li><li>Mentor junior engineers and contribute to long-term ML platform architecture design and technical roadmap.&nbsp;</li><li>Stay current with the latest ML research and apply new tools pragmatically to production systems.&nbsp;</li><li>Collaborate with product managers, DS, and engineers to translate business problems into reliable ML systems.&nbsp;</li></ul> Requirements: <ul><li>Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, or related field (PhD is a plus).&nbsp;</li><li>5+ years of experience in machine learning engineering, MLOps, or large-scale AI/DS systems.&nbsp;</li><li>Strong foundations in data structures, algorithms, and distributed systems.&nbsp;</li><li>Proficient in Python (scikit-learn, PyTorch, TensorFlow, XGBoost, etc.) and SQL.&nbsp;</li><li>Hands-on experience building and deploying ML models at scale in cloud environments (GCP Vertex AI, AWS SageMaker, Azure ML).&nbsp;</li><li>Experience with containerization (Docker, Kubernetes) and orchestration (Airflow, TFX, Kubeflow).&nbsp;</li><li>Familiarity with CI/CD pipelines, infrastructure-as-code (Terraform/Helm), and configuration management.&nbsp;</li><li>Experience with big data and streaming technologies (Spark, Flink, Kafka, Hive, Hadoop).&nbsp;</li><li>Practical exposure to model observability tools (Prometheus, Grafana, EvidentlyAI) and governance (WatsonX)&nbsp;</li><li>Strong understanding of statistical methods, ML algorithms, and deep learning architectures.&nbsp;</li></ul>

Responsibilities: <ul><li>Dashboard Design and Development: Design, develop, and maintain interactive and user-friendly dashboards in PowerBI and Looker, focusing on clarity, performance, and data accuracy.&nbsp;</li><li>Data Lake Integration: Connect to and leverage data from various data lake sources on GCP, ensuring seamless data flow for visualization purposes.&nbsp;</li><li>Semantic Model Development: Develop and maintain robust semantic models in Looker (LookML) and PowerBI, ensuring data consistency, accuracy, and ease of use for reporting and analysis. This includes defining dimensions, measures, relationships, and calculations.&nbsp;</li><li>Machine Learning and GenAI Visualization: Create compelling visualizations to effectively communicate the results, performance, and insights derived from machine learning models and GenAI applications. This may involve visualizing model predictions, feature importance, natural language processing outputs, and other relevant data.&nbsp;</li><li>GCP Expertise: Utilize your strong understanding of GCP services to access, process, and prepare data for visualization. This may involve working with services such as BigQuery, Cloud Storage, and potentially data engineering pipelines built on GCP.&nbsp;</li><li>Collaboration: Partner closely with data scientists, data engineers, product managers, and business stakeholders to understand their data visualization needs and translate them into effective visual solutions.&nbsp;</li><li>Requirements Gathering: Elicit and document visualization requirements from various stakeholders, ensuring alignment with business objectives.&nbsp;</li><li>Performance Optimization: Optimize dashboard and visualization performance to ensure fast load times and efficient data rendering.&nbsp;</li><li>Data Quality Assurance: Ensure the accuracy, consistency, and reliability of data presented in visualizations.&nbsp;</li><li>Best Practices and Standards: Establish and enforce data visualization best practices and standards across the organization.&nbsp;</li><li>Training and Support: Provide guidance and support to other team members on data visualization tools and techniques.&nbsp;</li><li>Continuous Learning: Stay up to date with the latest trends and advancements in data visualization, PowerBI, Looker, GCP, and related technologies, particularly in the context of AI/ML.&nbsp;</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s or master’s degree in computer science, Data Science, Statistics, Information Systems, or a related field.&nbsp;</li><li>Minimum of 3 years of experience as a Visualization Expert, Data Visualization Engineer, or a similar role.&nbsp;</li><li>Proven expertise in designing and developing interactive dashboards and reports using PowerBI and Looker.&nbsp;</li><li>Strong experience in connecting to and working with data lakes, preferably on the Google Cloud Platform (GCP).&nbsp;</li><li>Solid understanding and hands-on experience in developing semantic models, particularly with LookML in Looker and data modeling within PowerBI.&nbsp;</li><li>Preferable experience in creating visualizations specifically for machine learning and GenAI applications, understanding the nuances of presenting model outputs and insights.&nbsp;</li><li>Proficiency in SQL for data extraction and manipulation.&nbsp;</li><li>Familiarity with data warehousing concepts and data modeling techniques.&nbsp;</li><li>Experience with data preparation, ELT (preferred) / ETL processes.&nbsp;</li><li>Strong analytical and problem-solving skills with the ability to interpret complex data.&nbsp;</li><li>Excellent communication and presentation skills, with the ability to convey technical information to both technical and non-technical audiences.&nbsp;&nbsp;</li><li>Ability to work independently and collaboratively in a fast-paced environment.&nbsp;&nbsp;</li><li>Strong portfolio showcasing your data visualization skills and experience.&nbsp;</li></ul>

Responsibilities: Agentic AI Development:&nbsp;&nbsp; <ul><li>Design, build, and deploy agentic AI systems using frameworks such as LangChain, Lang Graph, and related libraries.&nbsp;&nbsp;</li><li>Develop and deploy multi-agent systems capable of autonomous decision-making, reasoning, planning, and collaboration.&nbsp;</li></ul> RAG Pipelines:&nbsp; <ul><li>Implement and optimize retrieval-augmented generation (RAG) systems, ensuring agents can access and incorporate external knowledge sources for grounded, accurate responses.&nbsp;</li></ul> LLM Engineering:&nbsp; <ul><li>Fine-tune and prompt-engineer LLMs for task-specific reasoning, planning, and dynamic adaptation.&nbsp;</li><li>Work with LLM/SLM APIs, embeddings, and advanced generative AI techniques.&nbsp;</li></ul> Enterprise AI Platform:&nbsp; <ul><li>Lead the development of enterprise-grade AI platforms integrating LLMs, RAG, embeddings, and agentic AI protocols.&nbsp;</li><li>Implement and standardize Model Context Protocol (MCP) for consistent context management across models and agents.&nbsp;</li></ul> MLOps &amp; Observability:&nbsp; <ul><li>Establish and enforce best practices for MLOps, monitoring, and observability, ensuring scalable and maintainable AI solutions.&nbsp;</li><li>Applied AI Prototyping:&nbsp;</li></ul> Rapidly prototype, experiment, and iterate to improve AI agent capabilities.&nbsp; Collaboration &amp; Research:&nbsp; <ul><li>Participate in the full research cycle: literature review, data exploration, experimentation, and presentation of findings.&nbsp;</li><li>Collaborate effectively with other engineers, researchers, and data scientists.&nbsp;</li><li>Contribute to the documentation and standardization of technical code and practices.&nbsp;</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s degree in Computer Science, Engineering, or a related quantitative field. Master’s or Ph.D. is a strong plus.&nbsp;</li><li>5+ years overall experience in software development, data science, or machine learning.&nbsp;</li><li>1+ year of hands-on experience developing AI applications with LLMs and systems such as retrieval-based methods, fine-tuning, or agent-based architectures.&nbsp;</li><li>1+ year of experience with frameworks like LangChain, LlamaIndex, OpenAI, or similar tools.&nbsp;</li></ul>

Responsibilities: EH&amp;S (Environment, Health &amp; Safety): <ul><li>Promote a culture of safety across the organization.</li><li>Ensure personnel adhere to established safety guidelines, procedures, and policies.</li><li>Implement lessons learned from security incidents at other facilities to maintain a safe environment.</li></ul> Quality: <ul><li>Promote a culture of quality throughout operations.</li><li>Ensure the operations team follows procedures in their respective areas.</li><li>Support audits from clients and regulatory entities.</li><li>Ensure compliance with Good Manufacturing Practices (GMP) and Good Documentation Practices (GDP).</li></ul> Production: <ul><li>Foster a respectful, dynamic, and challenging work environment.</li><li>Ensure the fulfillment of internal and external operational goals.</li><li>Uphold ethical and regulatory standards in all team behavior.</li><li>Develop and maintain a 5S culture to support efficient operations.</li></ul> Requirements: Competencies &amp; Skills: Core Competencies: <ul><li>Technical Learning: Demonstrated understanding and experience in intensive manufacturing processes.</li><li>Problem Solving: Subject Matter Expert (SME) in complex problem-solving; able to guide teams through solution analysis.</li><li>Ethics and Values: Uphold company values consistently, rewarding alignment and addressing deviations.</li><li>Action Oriented: Energetic and proactive in addressing operational challenges.</li></ul> Job-Specific Knowledge, Skills, and Abilities: <ul><li>Advanced computer skills (Microsoft Word, Excel, etc.).</li><li>Assertive communication and interpersonal skills.</li><li>Strong planning, organizational, implementation, and monitoring skills to ensure Gantt chart and goal achievement.</li><li>Blueprint interpretation and reading.</li><li>Ability to work effectively under pressure.</li><li>Delegation skills while maintaining accountability for results.</li><li>Customer service orientation.</li><li>Effective time management.</li><li>Knowledge of ISO 9002 and FDA-regulated manufacturing environments.</li><li>Experience promoting continuous improvement projects.</li></ul> Experience &amp; Educational Requirements: Experience: <ul><li>Managerial experience in operations/production.</li><li>Minimum 4 years as a senior supervisor, superintendent, or equivalent role in operations/production.</li><li>Approximately 60% office work and 40% time on manufacturing lines (36 months minimum).</li></ul> Education: <ul><li>Engineering degree or equivalent.</li><li>Master’s degree is desirable.</li></ul> Professional Training &amp; Certifications: <ul><li>Six Sigma Green Belt (preferred).</li></ul>

Responsibilities: <ul><li>Liable for the overall warehouse, 3PL and logistics operations including receiving, warehousing/inventory control, pick-pack-ship, and distribution of raw material, components, supplies, and finished goods inventory.</li><li>Manages daily site logistics operations, processes, workflows, and escalation through proactive reporting and compliancy to governmental classification &amp; regulatory licensing requirements.&nbsp;</li><li>Accountable to monitor and approve site logistics spend involving freight payment.</li><li>Plan and organize daily or near-term workload to maximize productivity and on time delivery target while supporting the broader organization.</li><li>Collaborates and coordinates with inter-departmental to meet or exceed all KPIs, goals, and objectives.</li><li>Site focal point on escalations involving transportation, warehousing, brokerage operations, and packaging, and crating issue resolution.</li><li>You are responsible to ensure a safe working environment by keeping track of work areas, equipment and tools such as PPE are correctly used.</li><li>Oversee direct reports career growth and development by leading, developing and mentoring, as a contribution to support the development of a strong leadership team and warehouse operation.</li><li>Effective communication with all levels of leadership; internally and externally (customer &amp; vendors).</li><li>interaction with key stakeholders including production, planning, order fulfilment, materials management, and other supply chain teams.</li><li>Maintain inventory accuracy with appropriate materials transactions and effective communication schedules release data or all other logistics/materials requirement information to buyers, planners, manufacturing, and relevant teams.</li><li>Maintains a high standard of warehouse housekeeping/sanitation, supporting a lean work environment by promoting and delivers continuous improvement processes and programs.</li><li>Administers and accountable for government import &amp; export customs policies, tools, statistical&nbsp;</li></ul> Requirements: <ul><li>Demonstrated leading experience of a warehouse that includes successfully driving a site warehouse’s physical inventory, cycle counts and companywide stock take.</li><li>Experience in leading warehouse in supporting production e.g. like receiving, kitting, outgoing and material handling.</li><li>Experience in leading operational teams involved receiving, warehousing/inventory management, and distribution of materials, supplies, components, equipment, and finished goods.</li><li>Understand warehouse and material handling operational discipline principles and techniques involving warehouse layout, picking, inventory counting, variance resolution and discrepant receipt management.</li><li>Strong leadership and people management.</li><li>Knowledge in WMS, ERP, SAP and Microsoft office (especially excel).&nbsp;</li><li>Ability to manage individual contributors (internal and external) performing site logistics operations.</li><li>Fluent in English language and primary local language (written and verbal).</li><li>Proficiency in Mandarin is an added advantage.</li></ul>

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114 service operation Jobs found

Sales Account Executive - Uganda

Team Manager

Manager Customer Service & Trade Supply chain

Service Delivery Manager

Software Services Sales Leader

Senior Machine Learning Engineer (Production & MLOps Focus)

Data & Business Intelligence Analyst

IIAD / SAD / LAD Artificial Intelligence Engineer

Operations Manager

Warehouse / Logistics Manager

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114 service operation Jobs found

Sales Account Executive - Uganda

Team Manager

Manager Customer Service & Trade Supply chain

Service Delivery Manager

Software Services Sales Leader

Senior Machine Learning Engineer (Production & MLOps Focus)

Data & Business Intelligence Analyst

IIAD / SAD / LAD Artificial Intelligence Engineer

Operations Manager

Warehouse / Logistics Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.