Senior Manager Channel Sales

Supv III Customer Service

Senior Systems Analyst – DotNet Developer Full stack

Strategic Sales Manager

Digital Factory Engineer

Solution Engineer - AI Infrastructure

Commerical  Solution Engineer

Service Delivery Manager

Software Services Sales Leader

Solution Engineer - Security

Role Description:&nbsp;<ul><li>Senior Manager – Customer Service is responsible for continuing to drive transformational customer centric strategies geared around delivering extraordinary customer experiences and driving sales growth for the team, while continuing the transformation of our Customer Care organization to a revenue generation organization through consultative selling. </li><li>The Manager would be also responsible for delivering a level of service &amp; driving unsurpassed growth which builds strong customer relationships to make client the supplier of choice. </li><li>Support Solution Center strategic initiatives and drive operational excellence. Support and mentor fellow team Leaders to meet/exceed organizational goals.</li></ul>&nbsp;Responsibilities:&nbsp;<ul><li>Responsible &amp; Accountable to drive revenue and revenue growth.</li><li>Ensure that customer’s challenges are solved by providing excellent customer experience that exceeds customer expectations.</li><li>Implement processes and methods to eliminate barriers and inhibitors to success on a local level.</li><li>Understands market influencers and conditions.&nbsp;</li><li>Drive/influence our current/future product positioning to gain or re-gain market share.&nbsp;</li><li>Understands key components of a Competitive Landscape: customers’ needs and how you can address those needs; how you compare against your competitors in meeting those needs.&nbsp;</li><li>Drives brand awareness and positioning with our customers and distribution partners (Solutions and capabilities).</li><li>Think strategically and lead multiple teams.</li><li>Mentor and develop team Leaders and nurture an environment where they can excel in their current role.</li><li>Own and be accountable for achieving specific departmental objectives and in meeting both sales and Customer Experience goals of Solution Center India.</li><li>Lead and drive all Global Solution Center strategic initiatives in India.</li><li>Equip your team to develop, enhance and grow customer relationships through lead generation, building an opportunity pipeline, nurturing customers through their buying journey and driving customer loyalty.</li><li>Observe and coach your team in their work activities, providing immediate feedback through coaching discipline and following up to ensure appropriate actions are taken by the team</li><li>Recruit new talent and develop a strong talent bench that will embrace the vision and transform the organization.</li><li>Champion transformation initiatives and positively drive the change initiatives within the team.&nbsp;</li><li>Drive operational excellence and continuous improvement mind-set within your team.</li><li>Grow and nurture your team by providing inclusion and engagement opportunities, as well as developing them for their future careers.&nbsp;</li><li>Liaising effectively with various internal business partners like engineering, planning, and sales to resolve Customer inquiries and requests.</li></ul> Requirements:&nbsp; QUALIFICATIONS &amp; EXPERIENCE&nbsp;<ul><li>Bachelor’s degree in Engineering/Management/Science required, MBA preferred.</li><li>Overall 20+ years of professional experience in a multi-national Sales &amp; Business development role leading Sales operations and/or Customer support, with at least last 10 years of experience in Managerial position leading large teams with good proven track records driving sales, customer satisfaction and developing high performing teams.</li><li>Previous experience working in Corporate Sales and should have managed Channel sales, Distribution, customer support &amp; contact center.</li><li>Proven success record of change management efforts in pre &amp; Post Sales Process, customer Support &amp; Sales functions.</li><li>Proven experience of leading large and multi layered teams</li><li>Strong Skills to Drive Opportunity/leads through system like SFDC.</li><li>Excellent knowledge of management methods and techniques.</li><li>Demonstrated experience in working effectively and directly with all levels of the organization.</li><li>Industry specific experience is a plus.</li><li>Excellent communication skills.</li></ul>&nbsp;COMPETENCIES/SKILLS:&nbsp;<ul><li>Customer ‘centric’ and sales mind-set.</li><li>Business Acumen.</li><li>Consultative Selling experience &amp; skills.</li><li>Ability to lead team spread in different countries within your region.</li><li>Servant Leadership.</li><li>Result oriented.</li><li>Ability to maintain progress on multiple tasks, set priorities, and manage time effectively</li><li>Ability to adapt, be agile and drive change.</li><li>Strong communication (written and verbal), persuasion and interpersonal skills</li><li>Ability to establish strong business relationships with other Business units and cross functional departments.</li><li>Ability to influence without authority</li><li>Collaborative, ability to build strong relationships with cross-functional partners within a global and diverse organization.</li><li>Demonstrate proactive positive attitude and instill the same within the team.</li></ul>&nbsp;KEY PERFORMANCE MEASUREMENTS:&nbsp;<ul><li>Strategy, Execution and Talent (SET).</li><li>Employee Engagement.</li><li>Revenue &amp; New Customer Acquisition.</li><li>Customer Effort Score.</li><li>Efficiency/Productivity Improvement.</li></ul>&nbsp;MOTIVATIONAL/CULTURAL FIT&nbsp;<ul><li>Be a coach.</li><li>Building Effective teams.</li><li>Managing and Measuring Work.</li><li>Self-Motivated.</li><li>SET: Strategy, Execution, Talent (for managers).</li><li>Values: Integrity, Accountability, Inclusion, teamwork, Innovation.</li></ul>

Role Description: <ul><li>As a Manager in Solution Center, you will be at the forefront of driving transformational strategies focused on creating exceptional customer experiences.</li><li>Your leadership will be pivotal in establishing our brand as the preferred supplier by fostering strong customer relationships and steering your team towards unparalleled service excellence and growth.</li></ul> Responsibilities: <ul><li>Lead with Accountability: Spearhead your team to achieve specific departmental goals, focusing on delivering a superior Customer Experience.</li><li>Cultivate Customer Relationships: Empower your team to enhance and expand customer engagement.</li><li>Talent Acquisition and Development: Recruit and nurture top talent, building a team that embodies our vision and drives organizational transformation.</li><li>Champion of Change: Lead by example in adopting transformation initiatives and fostering a culture of positive change.</li><li>Operational Excellence: Instill a mindset of continuous improvement, enhancing team efficiency and service quality.</li><li>Career Development: Offer opportunities for team growth and development, preparing them for future career advancements.</li><li>Cross-Functional Collaboration: Work seamlessly with internal partners in different BU’s, engineering, planning, and sales to ensure comprehensive customer support.</li></ul> Requirements: <ul><li>Experience in a shared service environment.</li><li>Stake Holder management experience</li><li>Track record of successful change management in Customer Care.</li><li>Leadership experience in large, multi-layered teams.</li><li>8 + years in multinational Customer Care operations, with at least 5 years in a relevant role.</li><li>Effective collaboration across all organizational levels.</li><li>Industry-specific experience is advantageous.</li><li>Exceptional communication skills.</li></ul>

Responsibilities: <ul><li>Primary responsibility is to develop applications which will be used by the operators/technicians in the manufacturing area globally by using .net platform.</li><li>Developing, testing, and maintaining software applications using .NET framework and related technologies.</li><li>Collaborating with cross-functional teams to gather and analyze requirements, and design and implement software solutions.</li><li>Maintain the existing applications and fix issues and explain the user about the timelines in resolving the issues.</li><li>Troubleshooting and debugging software issues, and providing timely resolutions.</li><li>Collaborating with peers to support/design the best solution possible.</li><li>Ensure error-free coding that adheres to best coding practices.</li><li>Implement best practices and methodologies for security, quality, and development approach.</li></ul> Requirements: <ul><li>Client is looking for a Full Stack Developers with 5 - 10years of experience in .net technology.</li><li>Strong written and verbal communication skills, with the ability to work effectively with US- based teams.</li><li>5+ years of recent hands-on experience developing ASP.NET Core and ASP.NET MVC applications.</li><li>Strong understanding of object-oriented programming (OOPs) concepts and software design principles.</li><li>Familiarity with the entire software development lifecycle (SDLC) and development methodologies.</li><li>Hands-on experience in database design, architecture, and integration.</li><li>Proficient with: WebAPI, Entity Framework, ADO.NET, SQL Server, HTML, CSS, JavaScript,jQuery, Ajax</li></ul> Preferred Qualifications: <ul><li>Knowledge in OSI Soft PI tools. - PIMS good to have</li><li>Basic SAP knowledge.</li><li>VB.net windows applications.</li><li>Blazor (server-side and/or WebAssembly) — experience building component-based UIs with Blazor</li><li>AngularJS — experience maintaining or migrating AngularJS single-page applications,VB.NET</li><li>Experience working with modern web technologies and frameworks; ability to evaluate and adopt appropriate tools for project needs.</li></ul>

Role Description: <ul><li>The Strategic Sales Manager, Data Center is responsible for driving strategic growth by identifying and developing new opportunities across the data center value chain—including hyperscale owners, colocation operators, contractors, and integrators.</li><li>This role focuses on expanding presence in the market through targeted engagement, solution positioning, and collaboration with cross-functional teams to deliver innovative connectivity solutions that meet the evolving demands of data center infrastructure.</li><li>This is a fully remote position.</li></ul> Responsibilities: <ul><li>Develop strong relationships with key stakeholders (executive level relationships and key decision makers) in the customer, apply professional selling methodology and leverage these relationships to position as a preferred supplier.</li><li>Design knowledge of data center systems, grounding, and other related applications.</li><li>Engagement with developed network of hyperscale owners and colocation operators for content expansion.</li><li>Research and development in new technology for new product development and stay current on technological developments in the field.</li><li>Generates new ideas, goes beyond the status quo; recognizes the need for new or modified approaches</li><li>Actively monitor &amp; maintain KPIs of customer relative to supplier performance standards.</li><li>Proactively promote the value which brings to the customer (with data / results) and work to efficiently service the account.</li><li>Financial tracking and reporting of strategy and business development efforts, market performance, and business planning results.</li><li>Engage in national and local industry events for market awareness and trainings</li></ul> Requirements: <ul><li>B.S. technical/business degree and 8 years of technical sales experience with 2+ years data center experience.</li><li>Preference will be given to candidates that possess technical backgrounds and have experience with data centers.&nbsp;</li><li>Experience managing project teams, both directly and through matrix organizations</li><li>Ability to travel 60-75% of the time.</li><li>Proven ability to work in a fast-paced and ever-changing environment.</li><li>Strong analytical and problem-solving ability with an entrepreneurial mindset</li><li>Strong customer service skills with a focus on listening to the customer.</li><li>Strong public speaking and presentation skills</li><li>Working knowledge of engineering design, procurement, and construction practices and procedures.</li><li>Multi-project execution experience</li></ul>

Responsibilities: <ul><li>At our client, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.&nbsp;</li><li>Drives the implementation of programs and projects to improve products and processes and develops deployment plans.&nbsp;</li><li>Digital Factory transformation project followed APAC and Internal plant.direction.&nbsp;</li><li>Daily trouble shooting in production, provide short term &amp; long term solution to team.&nbsp;</li><li>Suggest &amp; drive improvements digital solution.&nbsp;</li><li>Support project assignment.&nbsp;</li></ul> Requirements:&nbsp; <ul><li>Plant digitals, cooperate with APAC and our client service team for transformation project.&nbsp;</li><li>Digital factory transformation project implementation, Identify and resolve issue during implementation.&nbsp;</li><li>Training on new digital tools and technologies. Develop training material and provide training to ensure fully utilization.&nbsp;</li><li>Maintain and troubleshooting for exiting digital tools, AGV, Material Calling System, Hydra, dPIM etc.&nbsp;</li><li>Continuous Improvement, identify new opportunities and innovation in operation processes.&nbsp;</li><li>Data analysis and monitoring, Operations Scorecard, Operation Dashboard (SCCOP, SHE, OEE) and advise weakness areas for improvement.&nbsp;</li><li>Handle on CER related /CI working with operations and cross functional team.&nbsp;</li><li>Support operations project assignment.&nbsp;</li></ul> What your background should look like&nbsp; <ul><li>Bachelor’s Degree in Information Technology, Computer science or related field.&nbsp;</li><li>Strong knowledge and experiences in Digital transformation projects.&nbsp;</li><li>Familiarity with digital tools and technologies used in manufacturing.&nbsp;</li><li>Minimum 3 to 6 years working experience in manufacturing sector.&nbsp;</li><li>Knowledge of in cloud technology, virtualization, mobile application, IOT, SQL Server.&nbsp;</li><li>Reporting Services, Power BI, Tableau.&nbsp;</li><li>Good knowledge in Data Storage, Cloud, Microsoft Power Apps.&nbsp;</li><li>Good knowledge in Dashboard creation, Graphic and User Interface (UI) design.&nbsp;</li><li>New enhancement for new functionality in SAP and Hydra.&nbsp;</li><li>OEE, Utilization analysis skill.&nbsp;</li><li>Knowledge and experiences in Enterprise Resource Planning software – SAP/BOM/Routing will be advantage.&nbsp;</li><li>Logical thinking with Project Management Skill.&nbsp;</li><li>Fluent in English and good communication.&nbsp;</li><li>Interpersonal skills.&nbsp;</li></ul>

Responsibilities: <ul><li>We are seeking a Solutions Engineer - Artificial Intelligence (AI) Practitioner to join our dynamic sales team. As an SE (AI Practitioner), you will consult and drive the adoption of our AI solutions across various industries.</li><li>You will identify potential clients, understand their specific needs, and provide tailored AI solutions that enhance their business operations.</li><li>This role requires a deep understanding of AI technologies, real world deployment experience and expert capability to relay business and technical concepts to a diverse audience.</li><li>The Cloud and AI Infrastructure team is responsible for helping customers change their business using Client technology in the data center and on cloud. The team works with customers, partners and engineering teams to take customer problems and turn them into business advantage.</li></ul> Requirements: Minimum Qualifications: <ul><li>10+ years of technology consulting experience (preferably in systems, software, data, analytics and AI).</li><li>Good understanding of programming/scripting languages</li><li>Ability to provide detailed and consumable documentation and standard methodologies for deployment around application acceleration, automation/management efficiencies, enterprise, and AI/ML solutions.</li><li>Be able to develop and showcase real world examples of how AI technology can help businesses thrive and solve problems.</li><li>Excellent presentation skills – ability to value-sell and deliver engaging workshops to both technical and non-technical audiences on AI and/or infrastructure topics. Preferred</li><li>Bachelors Degree in Computer Science, Computer Engineering, Electrical Engineering, or related field. Advanced degree in Data Science is a plus.</li><li>Experience with AI relevant infrastructure, including Networking (InfiniBand and RoCE), Storage (FC, IP and scale out) and AI accelerators (GPUs etc).</li><li>In-depth understanding of AI models, including but not limited to GPT, Llama, Resnet or similar.</li><li>Experienced with data storage and management (SQL, NOSQL, Vector, BigQuery etc) and AI/ML frameworks (scikit-learn, TensorFlow, PyTorch, Jupyter, NIMS and NVAIE etc).</li><li>Expertise in training and fine-tuning AI models on premise or in cloud environments.</li><li>Familiarity with containerization (k8 etc).</li></ul>

Role Description: <ul><li>We change the World; you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more significant than ever before in our lives.</li><li>Our employees groundbreaking ideas impact everything.</li><li>Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact.</li><li>Youll be part a team that cares about its customers, enjoys having fun, and youll take part in changing the lives of those in our local communities.</li><li>Come prepared to be encouraged and inspired.</li><li>The India Strategic Enterprise Segment is a truly vibrant sales organization that covers the diverse set of accounts in the Enterprise Space.</li><li>This position will be based out of Mumbai and will focus on a specific set of Enterprise accounts.</li><li>As part of the Enterprise System Engineering Team, you will be designing, architecting and empowering the strategy for the next generation of communications and application delivery for India’s leading businesses.</li><li>Youll collaborate as part of a disruptive Sales engineering team. We offer exhilarating, inspiring, global, high impact, and uniquely broad opportunities for your growth.</li></ul> Responsibilities <ul><li>Technical sales professional serving as a Technology/Product/Solution consultant.</li><li>Technical orchestrator for an array of resources, primary responsibility for ensuring successful completion of each pitstop from a technical perspective in the lifecycle selling motion.</li><li>Provides technical information and design/implementation mentorship in concert with Architecture Seller team(s).</li><li>Collaborates with the Account Manager on the customer account plan(s), jointly ensuring customer success.</li><li>Work with internal teams to orchestrate right solutions against customer requirements with competitive positioning</li><li>Educate customer on differentiation and establish technical leadership of our client as a brand.</li><li>Field role that serves as a Technology expert across solutions preferably within a multi-domain architecture approach.</li><li>Build relationship with Engineering Teams, field teams, architecture team, Business Units (BUs), Partners and customers.</li></ul> Requirements: <ul><li>Bachelor of Engineering degree or equivalent.</li><li>Excellent written, verbal communication, listening skills.</li><li>Min 10-12 years of presales experience in technical position .</li><li>Has prior experience in solution selling around products and technology.</li><li>Highly motivated, willing to learn and demonstrate high level of adaptability towards technology shift.</li><li>Understand the broader aspects of end to end architecture and have knowledge on one or more technology areas like Enterprise networks, Data center or Security.</li><li>Optimally handle objections in a customer conversation and lead with value selling.</li><li>Technical knowledge in the Networking Solutions/SDN Architecture/Network Security /Datacenter Networking technologies.</li><li>Strong whiteboarding/presentation skills.</li><li>Strong communication skills.</li></ul>

Responsibilities: Manage Relationship with business on Run service: <ul><li>In charge of Run activities for applications or services and conduct business review with business representatives</li><li>Manage escalation from business teams and ensure business continuity and follow till closure</li><li>Manage dependencies and trigger hierarchical escalation protocol as needed ("pending by user, awaiting vendor status" tickets etc.)</li><li>Own critical outbound communications from IT with business</li><li>Conduct or collaborate with BRM for demand management for minor evolutions in alignment with build teams</li><li>Track and ensure business satisfaction and take necessary action to improve CSAT progressively</li><li>Contribute to larger community of SDM and ITSM Process Owner.</li><li>Onboard other scope into service as the organization is moving to Platform organization.</li></ul> Monitor and control service delivery: <ul><li>Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review</li><li>Review ticket backlog (especially aging tickets) on regular basis and prioritize as per SLA commitments when applicable</li><li>Track, analyze and report metrics (SLA and KPI) and take corrective actions as needed for service excellence</li><li>Work with Application management service partner to generate actionable insights to improve system availability and performance</li><li>Ensure Knowledge Mgmt. and build to run practices are followed and regularly conduct audits</li><li>Recommend, monitor, and ensure continuous improvement activities are delivered by AMS teams</li><li>Increase the ITIL compliance for all services delivered by teams (incident, problem, change.)</li><li>Review global process KPIs using power BI dashboard for process excellence and draft process improvement suggestions</li><li>Lead change management including process governance, CAB &amp; quality control.</li></ul> Requirements: <ul><li>High level of business orientation</li><li>Proactive and process mindset</li><li>Solid IT process knowledge with very good ITIL understanding</li><li>Practical knowledge and experience on IT process development and service roll outs</li><li>Strong experience in supplier collaboration with offshoring model (located in India)</li><li>Demonstrated ability to communicate effectively with different stakeholders (both written and oral).</li><li>Ability to operate in a large and complex organization which is transformation to become more professional.</li><li>Strong Change Management skills</li><li>Excellent problem solving &amp; team collaboration skills</li><li>Experience on SAP function modules (FICO, SD, MM, WM)</li><li>Proven 6+ years working experience as an IT service delivery manager or coordinator</li><li>Knowledge of IT Service Management ITIL EXPERT certification will be appreciated)</li><li>Proven track record in IT/IS Project Management (PMI, Prince 2 certification will be appreciated) including coordination of various teams and service providers</li><li>Experience on SAP (SRM, ABAP, GRC)</li><li>Proficiency in using ServiceNow, PowerBI</li></ul>

Role Description: <ul><li>Become passionate about your employer and the brand you represent.</li><li>Everything is converging on the Internet, making networked connections more significant than ever before in our lives.</li><li>We have employees with ground breaking ideas that impact everything.</li><li>We take creative ideas from the drawing board to dynamic solutions that have real world impact.</li><li>Youll be part a team that cares about its customers, enjoys having fun, and youll take part in changing the lives of those in our local communities</li><li>Come prepared to be encouraged and inspired.</li><li>You will work with Sales account teams, core services specialists, architecture specialists, renewals team, the CX organization and Practice Delivery &amp; internal cross-functional teams</li></ul> Responsibilities: <ul><li>As a Services Specialist Premium for a set of named accounts, You will lead all aspects of the customer account with respect to Premium Services/Sophisticated Services and drive the execution of customer facing activities to conclusion in a quality, timely, and accurate manner.</li><li>Handle service pricing and margins according to agreed upon terms and work with cross functional teams.</li><li>You will plan and prioritize sales activities and customer/prospect contact towards achieving business objectives around Advanced Services</li><li>You will collaborate with cross-functional teams to create and lead account plans using all relevant data.</li><li>Identify customer business issues, challenges, care-abouts</li><li>You will communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.</li></ul> Requirement: <ul><li>﻿Subject matter expert on Technology &amp; cross-Architecture solutions/Services. Understand customers’ technology landscape (Applications/Infra/Architecture) well &amp; are able to play an advisory role to account teams &amp; customers.</li><li>You Build Influential Relationships: Working with customers, channel partners, and account team members to meet business goals and objectives; using appropriate communication methods to influence others and establish relationships.</li><li>You have Customer Focus: Supporting customers during the sales process; seeking and taking appropriate actions on customer requirements while balancing business needs; resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.</li><li>You negotiate: Optimally exploring interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data, objective criteria to support ones proposal.</li><li>You are a Critical Thinker: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to address sales challenges and new opportunities; taking courses of action based on sound analysis and judgment.</li><li>14+ years of sales experience in IT products or services sales</li></ul>

Responsibilities: <ul><li>As a key player in the team, you will have the opportunity to influence the security landscape by crafting tailored solutions that address specific customer needs.</li><li>This role offers the excitement of working with cutting-edge technology and the fulfillment of building long-lasting relationships with customers.</li><li>Provide guidance and assist account teams in building solutions to address specific customer security needs.</li><li>Understand business requirements and translate them into technical solutions.</li><li>Create, present, and document technical solutions to customers, partners, and prospects.</li><li>Lead technical consulting and upper-level management presentations.</li><li>Drive major account opportunities while enabling local account teams to maintain long-term ownership.</li></ul> Requirements: Minimum Qualifications <ul><li>Minimum of 4 years of technical sales or pre-sales experience with 2+ years in Security specialization (Email Security, IDS/IPS, AV, Firewall, Advanced Malware Protection).</li><li>Bachelors degree in Cybersecurity, Computer Science, or a related field.</li><li>Proven track record of successful quota achievement.</li><li>Strong knowledge of cybersecurity concepts, technologies, and best practices.</li><li>Industry certifications such as CISSP, CISM, or CCSP are preferred..</li></ul> Preferred Qualifications <ul><li>Excellent presentation and interpersonal skills.</li><li>Commercial awareness and strong communication skills.</li><li>Highly motivated self-starter who excels without day-to-day management.</li><li>Experience with Client security technologies and programming languages such as UNIX shell, Perl, or C.</li><li>Willingness to travel and work from a home office. As a key player in the team, you will have the opportunity to influence the security landscape by crafting tailored solutions that address specific customer needs.</li></ul>

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49 servicenow solution architect Jobs found

Senior Manager Channel Sales

Supv III Customer Service

Senior Systems Analyst – DotNet Developer Full stack

Strategic Sales Manager

Digital Factory Engineer

Solution Engineer - AI Infrastructure

Commerical Solution Engineer

Service Delivery Manager

Software Services Sales Leader

Solution Engineer - Security

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49 servicenow solution architect Jobs found

Senior Manager Channel Sales

Supv III Customer Service

Senior Systems Analyst – DotNet Developer Full stack

Strategic Sales Manager

Digital Factory Engineer

Solution Engineer - AI Infrastructure

Commerical Solution Engineer

Service Delivery Manager

Software Services Sales Leader

Solution Engineer - Security

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.