Senior Manager, Application

Infrastructure Senior Manager

Retail IT Operations Transformation Manager 

O2O Service Project Manager – Digital IT

Human Resource Business Partner

Service Delivery Manager- Sales & Marketing IT

Responsibilities: <ul><li>Lead, Develop &amp; Manage Application team;</li><li>Develop and assure high level strategic competencies (e.g. Food Microbiology &amp; Preservation, Meat Science, Bakery Science &amp; Food Chemistry);</li><li>Conduct application trials and in-depth data analysis to ensure that meaningful output for use in customer-sales support and business development;&nbsp;</li><li>Assure that all application trials are registered, reported, scientifically sound and used by the Sales &amp; Business Teams to generate new/maintain existing customers;</li><li>Setup, manage and maintain the Food Application &amp; Innovation Lab, ensuring availability of the raw materials/chemicals, licences, equipment &amp; procedures (SOPs);</li><li>Assure a Safe &amp; Hygienic environment in the Food Application and Innovation laboratory;</li><li>Develop and Maintain an external &amp; internal network with experts.</li><li>Generate data &amp; information to support the value and efficacy of internal ingredients;</li><li>Train &amp; Support the Internal Sales team, Internal Distributors as well as participate in Key-Customer projects;</li><li>Represent the firm and promote its capabilities &amp; knowledge at international Conferences &amp; Seminars.</li></ul> Requirements: <ul><li>This position is based in Shanghai, China.</li><li>Hold Master, PhD degree or equivalent in Food Science, Food Microbiology and/or Food Technology;</li><li>Have at least 10 years of relevant experience in the Chinese food (ingredients) industry in managing an Application food lab and/or a team of food application scientists;</li><li>Experience in Meat Science, Food Microbiology and/or Food science/technology is advantageous;</li><li>Willingness to participate with the team in the application lab for 20-40% of the time;</li><li>A result-oriented individual who is technically skilled with a creative mindset to overcome application challenges;</li><li>A good communicator who understands and is experienced in presenting to both technical and commercial audiences;</li><li>Strong technical writing and reporting is critical for this position;</li><li>Have a commercial drive combined with creativity, passion, and performance orientation;</li><li>Be a leader through examples and a sensitive &amp; flexible team-player;</li><li>Self-confident and self-managing, pro-active and taking initiative;</li><li>Fluent in English and Mandarin;</li><li>Be willing to travel up to 10-25%, mostly in China and 1-3 international trips per year.</li></ul>&nbsp;

Responsibilities: <ul><li>Lead, evaluate, provide resources and drive a team towards realistic goals</li><li>Apply technical expertise to strategize for current/future technological developments and serve as a point of contact for technical questions</li><li>Apply knowledge of concepts and procedures to resolve issues</li><li>Responsible for delivery of end results and resource planning; shares responsibility for budget management which directly impacts the Technology Infrastructure area</li><li>Contribute to the formulation of strategies for infrastructure technologies functional areas across</li><li>Demonstrate in-depth knowledge of how Technology Infrastructure integrates within the overall technology function to achieve business goals</li><li>Provide evaluative judgment based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.</li><li>Ensure ongoing compliance with regulatory requirements, evaluate controls to help mitigate negative outcomes through prevention, detection and correction</li><li>Persuades and influences others through communication skills; may negotiate with external parties</li><li>Has the ability to operate with a limited level of direct supervision.&nbsp;</li><li>Can exercise independence of judgment and autonomy.&nbsp;</li><li>Acts as SME to senior stakeholders and /or other team members.</li><li>Ability to manage teams.&nbsp;</li><li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding group, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.</li></ul> Requirements: <ul><li>6-10 years of experience in a Technology Infrastructure role with people management experience.</li><li>Project management experience.</li><li>Ability to communicate technical concepts to non-technical audience.</li><li>Experience in a Financial Services or large complex and/or global environment preferred.</li><li>Ability to develop projects required for design of metrics, analytical tools, benchmarking and best practices.</li><li>Effective written and verbal communication skills.</li><li>Effective analytic/diagnostic skills.</li><li>Ability to partner with virtual and in-person teams, define goals to a team, and work under pressure or to a deadline.</li></ul> Education: <ul><li>Bachelor’s/University degree, Master’s degree preferred.</li></ul>

Responsibilities: <ul><li class="ql-align-justify">Drive Retail IT operations program across NA &amp; SAPMENA in accord with Retail strategy under the supervision of NA &amp; SAPMENA Retail IT Operations manager, in collaboration with global, zone, and local teams.</li><li class="ql-align-justify">Liaise with market retail IT and BPO to maintain and enhance the retail business operation</li><li class="ql-align-justify">Visualize operation &amp; business KPIs with a strategic view to rationalize &amp; calibrate team’s priority on an on-going basis</li><li class="ql-align-justify">Manage external vendor relations and contracts to sustain system operations</li><li class="ql-align-justify">Manage integrations of retail solutions in the group system landscape, in collaboration with global, zone, and local teams</li><li class="ql-align-justify">Orchestrate incident management, service request, demand process, and crisis management of Retail IT solutions</li><li class="ql-align-justify">Support project planning &amp; execution by evaluating operational/functional impacts by enhancements and change requests</li><li class="ql-align-justify">Manage enhancement solution delivery and apply/scale best practices to support the business growth in the region</li><li class="ql-align-justify">Build solid business relationship with Retail team.&nbsp;Bridge business and IT to support retail growth</li><li class="ql-align-justify">Collaborate with various NA &amp; SAPMENA Zone IT teams to deliver business value on cross-domain activities</li></ul> Requirements <ul><li class="ql-align-justify">Academic Qualifications:&nbsp;Bachelor’s degree in IT</li><li class="ql-align-justify">Work Experience: 5-8 years in operations management, system operation support and maintenance experience</li><li>Strong system operation support and maintenance experience</li><li>Fluent verbal and written communication skills in English</li><li>Strong analytical and technical mind to review requests and balance short and long-term approaches to address needs.</li><li>Strong vendor management skills to drive execution excellence</li><li>Strong project management skills in demand planning and follow through from initiation to project closure</li><li>Strong sense of responsibility to fully own retail IT operation</li><li>“Can-do” attitude to drive results</li><li>Collaboration at the heart of working style</li><li>Self-starter with high level of autonomy</li><li>Retail POS experience is an advantage. Experience on clienteling and conversational commerce is a plus.</li><li>ITIL certification is an advantage. ServiceNow experience is an asset.</li></ul> Added Advantages:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Proven project management experience. Scrum Master qualification is an asset.</li><li>Knowledge of retail business processes is highly preferred. Cosmetic/Beauty industry is a plus.</li><li>Cegid POS solution knowledge is a strong plus.</li></ul>

Role Description:&nbsp;<ul><li>This role is for a O2O service project manager to join the Zone Digital IT Team which is based in Shanghai</li><li>The Digital IT Team covers the implementation &amp; evolution of the following functions: eCommerce websites, Content websites, Digital Services, eCommerce reporting, CRM solutions, Product Information management, Digital Asset Management implementation</li><li>On top of this it manages the operations of all the functions mentioned. It is a team which is constantly growing with the growing business needs</li><li>We are looking for a talented, outstanding and humble individual to join our team managing Online digital service, offline service projects, leading new initiatives related to O2O services and customer lifetime value management</li><li>The role is reporting to the North Asia &amp;SAPMENA O2O Service Factory Program Manager in Digital Marketing and Innovation Team</li><li>The role is within zone IT organization, while we are open to individuals who have strong technical skills coming with various backgrounds</li><li>This role combines product manage together with project management, change request management and stakeholder management from countries, zones and global teams</li><li>It would be best filled by someone who has experiences of launching global applications or leading O2O programs at local level</li></ul>&nbsp;Responsibilities: <ul><li>Lead &amp; manage the digital service projects, O2O service implementation projects across regions with different key stakeholders.</li><li>Know the market trend on digital services and be able to introduce best practice.</li><li>Build the service roadmap for N.A and SAPMENA Zone in alignment with the global roadmap &amp; zone specification.</li><li>Ability to understand technical challenges and resource restrictions to make educated trade-offs or provide alternative options.&nbsp;</li><li>Be able to liaise and communicate to all stakeholders, this includes global DMI, CDO, zone business teams and local business &amp; IT digital teams.</li><li>Be able to prioritize the business needs with different business group.</li><li>Be able to communicate on a range of topics from business tasks to infrastructure and hosting &amp; CRM.</li><li>Be able to design &amp; enable the data flow within the service, shaping the development based on business requirements.</li><li>Manage finances and contracts for any vendors which are supporting on project implementation.</li><li>Manage the third-party vendor to deliver the project within time and budget.</li><li>Manage the scope, risk/issue and quality of the projects.</li><li>Manage the stakeholders’ communication of the project.</li><li>Track the ROI and the business outcome of the service projects.</li></ul>&nbsp;Requirements:&nbsp; <ul><li>Around 5 years of experience on project management, and 5 years of digital marketing experience are required</li><li>Technical savvy and knowledgeable on CRM solutions, digital solution etc.</li><li>Significant project management experience with a deep understanding of project and process design, methodology and tools. Experience on managing global or zone level projects will be a strong plus</li><li>Demonstrated cross-functional project management skills and methodologies with trackable records of projects delivery</li><li>Strong technical background with the knowledges on eCommerce, website, CRM, and online and offline digitalization technologies.</li><li>Competent to understand global strategy and execute it within N.A &amp; SAPMENA local markets.</li><li>Proactive at understanding business specifications, providing solutions and solving complex problems.</li><li>Someone who is creative and interested into eCommerce/retail/social commerce, emerging trends and technologies, willing to share ideas of how we can implement new idea to bring tangible business benefit.</li><li>&nbsp;Experiences on technical product management or product release is a plus.</li><li>Knowledges and experiences of application delivery, service implementation and change request management (either online or offline).</li><li>Ability to effectively work smart and coordinate multiple pieces of work at the same time.</li><li>Ability to deal with conflicting requirements and scope change between countries.</li><li>&nbsp;Teamwork in a multinational environment.</li><li>Ability to track and report status to IT management and business partners.</li><li>Ability to work with ambiguity and resilience</li><li>&nbsp;Strong written, verbal, and presentation skills in English</li><li>A quick learner and full of self-motivated, sense of responsibility</li></ul>

Responsibilities: <ul><li>Provide HR functional leadership in people and organizational areas; adding value in taking a strategic and operational business decision.</li><li>Support delivery of the people strategy within the business area through the identification and development of targeted HR interventions to deliver commercial performance.</li><li>Actively participate in business planning and strategy development for the business area and provide people strategy plans to support business goals.</li><li>&nbsp;Ensure understanding, communication and implementation of the HR Principles and process across teams while ensuring smooth HR operational delivery.</li><li>Equip the organization with right capabilities and drive talent and succession planning processes relevant to the business strategy and context.</li><li>Act as a change agent and coach leaders on how to handle change, engage employees and build capabilities effectively.</li><li>Collaborate with global, regional, and local HR teams to evolve the functions in terms of quality of talent and effective organization design.</li><li>Lead HR projects/initiatives to add value to BA APAC&amp;MEA HR functional delivery.</li></ul>&nbsp;Requirements: <ul><li>8-10 years’ experience as a HR Business Partner in a multinational environment</li><li>Degree shouk be&nbsp;BA Marketing &amp; Commercial&nbsp;</li><li>Strategic Insights &amp; Solutions&nbsp;</li><li>Strong Business Acumen</li><li>Organization Design, Change &amp; Development</li><li>Talent Development&nbsp;</li><li>Performance &amp; Reward</li><li>Employee Engagement</li><li>Fluency in English</li></ul>

Responsibilities:&nbsp; <ul><li class="ql-align-justify">Manage the RUN/Support service and supervise its operation to ensure user effectiveness, adoption, and operational excellence of Sales &amp; Marketing IT solutions in North Asia &amp; SAPMENA (South Asia Pacific, Middle East) zones and support implementation phase rollout.</li><li class="ql-align-justify">Work closely with the support team to ensure prompt resolution of tickets and the identification and resolving of underlying issues.</li><li class="ql-align-justify">Take ownership of critical incidents, serve as an escalation point, coordinate with resolution parties, and establish effective stakeholder communication for post-incident reviews.</li><li class="ql-align-justify">Ensure that systems, procedures, and methodologies are in place to support exceptional service delivery.</li><li class="ql-align-justify">Providing management with accurate and prompt reports on the performance of service delivery, along with relevant KPIs (Key Performance Indicators).</li><li class="ql-align-justify">Accountable for knowledge transition from enhancements/projects to RUN teams using a standard Build to Run process.</li><li class="ql-align-justify">Manage problems pro-actively to prevent disruptions in business operations.</li><li class="ql-align-justify">Establish governance process for evaluating SLAs (Service Level Agreements), KPIs, vendor performance and service quality.</li><li class="ql-align-justify">Establish a Continual Service Improvement culture with the vendors.</li><li class="ql-align-justify">Supervise external vendors that manages support / maintenance including Major Incidents.</li><li class="ql-align-justify">Collaborate with application and infrastructure/Cloud teams on issue resolution.</li><li class="ql-align-justify">Lead and manage external AMS teams.</li><li class="ql-align-justify">Collaborate with cross-functional teams.</li></ul>&nbsp;Requirements: <ul><li class="ql-align-justify">Strong business orientation.</li><li class="ql-align-justify">Excellent interpersonal skills with ability to work as a member of cross functional teams.</li><li class="ql-align-justify">Exceptional customer-facing skills.</li><li class="ql-align-justify">An analytical and pro-active mindset.</li><li class="ql-align-justify">Have extensive experience in IT service management and a solid grasp of the ITIL (Information Technology Infrastructure Library) ITSM framework.</li><li class="ql-align-justify">Expertise and practical knowledge in implementing /launching IT processes and services.</li><li class="ql-align-justify">Possess understanding of IT Security and compliance requirements and how they apply to the organisation.</li><li class="ql-align-justify">Ability in leading both physical and virtual teams.</li><li class="ql-align-justify">Extensive experience in vendor-partner offshoring model collaboration.</li><li class="ql-align-justify">Ability to function in a large and complex organisation that is under-going an IT transformation.</li><li class="ql-align-justify">Proven ability to interact with various stakeholders and communicate effectively (both verbally and in writing), including ability to convey complex technical information in a clear and concise manner.</li><li class="ql-align-justify">Ability to manage and prioritise tasks efficiently.</li><li class="ql-align-justify">Effective problem-solving, change management, teamwork skills.</li><li class="ql-align-justify">Minimum of 8 years’ experience in managing or coordinating IT service delivery</li></ul> Must Haves <ul><li class="ql-align-justify">ITSM knowledge (ITIL V4 Foundation certified).</li><li class="ql-align-justify">Proven track record of managing IT/IS projects (certification in PMP or Prince2 will be appreciated).</li><li class="ql-align-justify">A self-starter with a desire in solving business challenges.</li><li class="ql-align-justify">A team member who is ready to work in a transparent environment and adaptable to collaborating with people from diverse cultures.</li><li class="ql-align-justify">Excellent oral and written English proficiency</li></ul> Will be a plus: <ul><li class="ql-align-justify">Ability to use ServiceNow for ITSM-related activities.</li><li class="ql-align-justify">Ability to use or create informative dashboards and reports using PowerBI.</li></ul>

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