B2B Regional Product Owner/ Program Manager

Retail IT Operations Transformation Manager 

Service Delivery Manager- Sales & Marketing IT

BRM Finance North Asia

Emerging Corp Relationship Manager

Assistant Vice President / Vice President, Client Advisor 

Assistant VP/Manager, Relationship Manager

Role: <ul><li>We are seeking a highly skilled and experienced B2B Regional Program Manager and Product Owner to join our multinational consumer goods company.&nbsp;</li><li>This position requires a deep understanding of Salesforce Commerce Cloud, Sales Cloud, or Consumer Goods Cloud, along with strong program/project management and product ownership skills.&nbsp;</li><li>The successful candidate will be responsible for leading and coordinating regional B2B programs, overseeing the development and implementation of new products and features, and ensuring the successful adoption of Salesforce solutions within the organization.</li></ul>&nbsp;Responsibilities: Regional Program Management: <ul><li>Develop and execute regional B2B programs to drive business growth and customer engagement.</li><li>Collaborate with cross-functional teams, including sales, marketing, IT, and operations, to define program objectives, milestones, and deliverables.</li><li>Coordinate program activities, monitor progress, and proactively address any issues or risks.</li><li>Ensure programs are aligned with the companys strategic goals and objectives.</li><li>Conduct regular program reviews and provide status updates to senior management.</li></ul>&nbsp;Product Ownership: <ul><li>Serve as the product owner for Salesforce Commerce Cloud, Sales Cloud, or Consumer Goods Cloud implementations.</li><li>Gather and prioritize product requirements from stakeholders, including business users, customers, and market trends.</li><li>Collaborate with development teams to define product roadmaps, release plans, and feature prioritization.</li><li>Work closely with UX/UI designers to create intuitive and user-friendly interfaces.</li><li>Conduct user acceptance testing and provide feedback to ensure high-quality product releases.</li><li>Monitor product performance, collect user feedback, and drive continuous improvement.</li></ul> Salesforce Expertise: <ul><li>Possess a deep understanding of Salesforce Commerce Cloud, Sales Cloud, or Consumer Goods Cloud.</li><li>Stay up-to-date with the latest Salesforce features, enhancements, and industry best practices.</li><li>Provide guidance and support to regional teams on Salesforce platform usage and optimization.</li><li>Collaborate with IT teams to ensure system integrations and data flows are well-maintained and functioning smoothly.</li><li>Troubleshoot and resolve any Salesforce-related issues or challenges.</li></ul>&nbsp;Requirements: <ul><li>Minimum of 10 years of experience in program management, product ownership, or a similar role in the consumer goods industry.</li><li>Strong project management skills, including the ability to lead cross-functional teams and manage multiple projects simultaneously.</li><li>Ability to function in a large and complex organisation that is under-going an IT transformation.</li><li>Extensive experience in vendor-partner offshoring model collaboration.</li><li>Proven ability to interact with various stakeholders and communicate effectively (both verbally and in writing), including ability to convey complex technical information in a clear and concise manner.</li><li>Ability to manage and prioritise tasks efficiently.</li><li>Proven expertise in Salesforce Commerce Cloud, Sales Cloud, or Consumer Goods Cloud.</li><li>Analytical mindset with the ability to gather and interpret data to drive informed decision-making.</li><li>Self-motivated and results-oriented, with a track record of meeting or exceeding targets.</li><li>Ability to adapt quickly to changing business needs and priorities.</li><li>Salesforce certifications (e.g., Salesforce Administrator, Sales Cloud Consultant) are a plus.</li></ul>

Responsibilities: <ul><li class="ql-align-justify">Drive Retail IT operations program across NA &amp; SAPMENA in accord with Retail strategy under the supervision of NA &amp; SAPMENA Retail IT Operations manager, in collaboration with global, zone, and local teams.</li><li class="ql-align-justify">Liaise with market retail IT and BPO to maintain and enhance the retail business operation</li><li class="ql-align-justify">Visualize operation &amp; business KPIs with a strategic view to rationalize &amp; calibrate team’s priority on an on-going basis</li><li class="ql-align-justify">Manage external vendor relations and contracts to sustain system operations</li><li class="ql-align-justify">Manage integrations of retail solutions in the group system landscape, in collaboration with global, zone, and local teams</li><li class="ql-align-justify">Orchestrate incident management, service request, demand process, and crisis management of Retail IT solutions</li><li class="ql-align-justify">Support project planning &amp; execution by evaluating operational/functional impacts by enhancements and change requests</li><li class="ql-align-justify">Manage enhancement solution delivery and apply/scale best practices to support the business growth in the region</li><li class="ql-align-justify">Build solid business relationship with Retail team.&nbsp;Bridge business and IT to support retail growth</li><li class="ql-align-justify">Collaborate with various NA &amp; SAPMENA Zone IT teams to deliver business value on cross-domain activities</li></ul> Requirements <ul><li class="ql-align-justify">Academic Qualifications:&nbsp;Bachelor’s degree in IT</li><li class="ql-align-justify">Work Experience: 5-8 years in operations management, system operation support and maintenance experience</li><li>Strong system operation support and maintenance experience</li><li>Fluent verbal and written communication skills in English</li><li>Strong analytical and technical mind to review requests and balance short and long-term approaches to address needs.</li><li>Strong vendor management skills to drive execution excellence</li><li>Strong project management skills in demand planning and follow through from initiation to project closure</li><li>Strong sense of responsibility to fully own retail IT operation</li><li>“Can-do” attitude to drive results</li><li>Collaboration at the heart of working style</li><li>Self-starter with high level of autonomy</li><li>Retail POS experience is an advantage. Experience on clienteling and conversational commerce is a plus.</li><li>ITIL certification is an advantage. ServiceNow experience is an asset.</li></ul> Added Advantages:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Proven project management experience. Scrum Master qualification is an asset.</li><li>Knowledge of retail business processes is highly preferred. Cosmetic/Beauty industry is a plus.</li><li>Cegid POS solution knowledge is a strong plus.</li></ul>

Responsibilities:&nbsp; <ul><li class="ql-align-justify">Manage the RUN/Support service and supervise its operation to ensure user effectiveness, adoption, and operational excellence of Sales &amp; Marketing IT solutions in North Asia &amp; SAPMENA (South Asia Pacific, Middle East) zones and support implementation phase rollout.</li><li class="ql-align-justify">Work closely with the support team to ensure prompt resolution of tickets and the identification and resolving of underlying issues.</li><li class="ql-align-justify">Take ownership of critical incidents, serve as an escalation point, coordinate with resolution parties, and establish effective stakeholder communication for post-incident reviews.</li><li class="ql-align-justify">Ensure that systems, procedures, and methodologies are in place to support exceptional service delivery.</li><li class="ql-align-justify">Providing management with accurate and prompt reports on the performance of service delivery, along with relevant KPIs (Key Performance Indicators).</li><li class="ql-align-justify">Accountable for knowledge transition from enhancements/projects to RUN teams using a standard Build to Run process.</li><li class="ql-align-justify">Manage problems pro-actively to prevent disruptions in business operations.</li><li class="ql-align-justify">Establish governance process for evaluating SLAs (Service Level Agreements), KPIs, vendor performance and service quality.</li><li class="ql-align-justify">Establish a Continual Service Improvement culture with the vendors.</li><li class="ql-align-justify">Supervise external vendors that manages support / maintenance including Major Incidents.</li><li class="ql-align-justify">Collaborate with application and infrastructure/Cloud teams on issue resolution.</li><li class="ql-align-justify">Lead and manage external AMS teams.</li><li class="ql-align-justify">Collaborate with cross-functional teams.</li></ul>&nbsp;Requirements: <ul><li class="ql-align-justify">Strong business orientation.</li><li class="ql-align-justify">Excellent interpersonal skills with ability to work as a member of cross functional teams.</li><li class="ql-align-justify">Exceptional customer-facing skills.</li><li class="ql-align-justify">An analytical and pro-active mindset.</li><li class="ql-align-justify">Have extensive experience in IT service management and a solid grasp of the ITIL (Information Technology Infrastructure Library) ITSM framework.</li><li class="ql-align-justify">Expertise and practical knowledge in implementing /launching IT processes and services.</li><li class="ql-align-justify">Possess understanding of IT Security and compliance requirements and how they apply to the organisation.</li><li class="ql-align-justify">Ability in leading both physical and virtual teams.</li><li class="ql-align-justify">Extensive experience in vendor-partner offshoring model collaboration.</li><li class="ql-align-justify">Ability to function in a large and complex organisation that is under-going an IT transformation.</li><li class="ql-align-justify">Proven ability to interact with various stakeholders and communicate effectively (both verbally and in writing), including ability to convey complex technical information in a clear and concise manner.</li><li class="ql-align-justify">Ability to manage and prioritise tasks efficiently.</li><li class="ql-align-justify">Effective problem-solving, change management, teamwork skills.</li><li class="ql-align-justify">Minimum of 8 years’ experience in managing or coordinating IT service delivery</li></ul> Must Haves <ul><li class="ql-align-justify">ITSM knowledge (ITIL V4 Foundation certified).</li><li class="ql-align-justify">Proven track record of managing IT/IS projects (certification in PMP or Prince2 will be appreciated).</li><li class="ql-align-justify">A self-starter with a desire in solving business challenges.</li><li class="ql-align-justify">A team member who is ready to work in a transparent environment and adaptable to collaborating with people from diverse cultures.</li><li class="ql-align-justify">Excellent oral and written English proficiency</li></ul> Will be a plus: <ul><li class="ql-align-justify">Ability to use ServiceNow for ITSM-related activities.</li><li class="ql-align-justify">Ability to use or create informative dashboards and reports using PowerBI.</li></ul>

Role Description: We are looking for one Zone Business Relationship Manager Lead in charge of: <ul><li>Owning the Finance domain’s and the Business Service Centre’s end-to-end global IT strategy, roadmap definition and governance in alignment with strategic agenda and priorities of the respective business functions.</li><li>Effectively managing the business demand for application capabilities at all levels. Providing overall leadership and ensuring alignment across multiple delivery teams.</li><li>Driving the innovation agenda and the performance of the services delivered.</li><li>Ensuring value creation and effectiveness of IT spend for the respective domain.</li><li>Contribute to Budget Preparation through Proper, Regular and Accurate forecasting of new Demands.</li></ul> Responsibilities: IT Strategy &amp; Roadmap definition <ul><li>Engage business and IT leaders at group, divisional and global brands level to define requirements and priorities within the Supply Chain and Finance domain and ensure alignment with business vision and key strategies.</li><li>Communicate and Socialize Business vision within IT corporate organization, to guarantee business value creation.</li><li>Develop in close partnership with business and IT stakeholders, an IT vision and mission statement that is directionally aligned and sits within the group and zone mission/vision statements.</li><li>Define a 3 year IT roadmap that includes major transformational programs along with mid-sized projects to meet current and future needs.</li><li>Key contributor to facilitate the Transition into the Business Platforms as new global programs become live.</li><li>Support the transformation of the Domain to align with the Global Target Operating and Delivery models.</li></ul> Demand Management &amp; Governance: <ul><li>Co-own with the respective Business Process Owners the global IT/business governance for the domain.</li><li>Communicate and Train key users and Market Business Relationship Managers on the Demand Management Process for Projects and Enhancements.</li><li>Facilitate Key user Community setup and Governance in the markets.</li><li>Act as a proactive business partner: actively listen to internal/ external customers, articulate and clarify/translate their needs into IT implications and evaluate and challenge the customer’s demands to ensure their alignment with the defined strategy.</li><li>Partner closely with the Build and Run teams to ensure effective handover of assessed and approved Demands.</li><li>Be the “go to” person for senior leaders within the Finance function for all aspects related to technology.</li><li>Facilitate Prioritization &amp; Arbitration.</li><li>Own and facilitate the IT/Business governance processes for the Finance domain. Conduct operational review meetings and strategy meetings at regular cadence with appropriate stakeholders and ensure clear and seamless communication with business and IT community.</li><li>Create, Own, Monitor and Manage the budgets for the IT domains in strong liaison with the Delivery and Service Delivery Management Teams.</li><li>Ensure all Demands are entered in SNOW and follow the Demand Management process.</li><li>Set-Up the Country/Hub BRM community with the Hub CIOs, animate the Zone and Local BRM community for Finance.</li><li>Partner closely with counterparts in SAPMENA and other zones for improvements in BRM processes.</li><li>Expect to participate in assessing and evaluating Demands from other zones and non-finance domains.</li></ul> Requirements: <ul><li>Required work experience: 10 + Years.</li><li>Preferred education qualifications: Bachelor/ Masters in Engineering, Computer Science. Masters in Business Administration (Preferred).</li><li>Strong Business Process Knowledge with demonstrated capability of understanding new business processes and business structures within the Finance domains.</li><li>Strong interpersonal and relationship building skills.</li><li>Ability to understand business strategy and draft and design an aligned IT strategy.</li><li>Sound Understanding of Finance and Controlling business processes and Finance Reporting standards and structures.</li><li>Sound understanding of Treasury processes including Bank Management, Cash Management, FX Risk Management, and relevant Internal Controls.</li><li>Ability to set expectations among business partners, set and utilize strong governance processes to deliver business satisfaction.</li><li>Strong Transversal Management Skills..</li><li>Knowledge of Project Management methodologies (waterfall and Agile) and tools.</li><li>Humility, listening and negotiation skills.</li><li>Demonstrated capability for Change Management.</li><li>Capability to rapidly acquire new knowledge on IT solutions in the domain and facilitate transmission of knowledge and expertise to the relevant teams.</li><li>Ability to translate business problems into technical specifications and to translate technical solutions to a language that business understands. Acts as the “bridge” between the business functional and technical teams</li><li>Prior experience in managing an IT build team and/or as BRM in the finance IT domain</li><li>Must have been part of or led big transformational programs.</li><li>Prior experience in SAP (FICO).</li><li>Prior exposure to other Finance Solutions such as BlackLine and ReadSoft would be a plus.</li></ul>

Responsibilities: <ul><li>Calls on clients to deepen relationships and proactively owns, responds to, uncovers and anticipates future needs, roadblocks or risks and expectations</li><li>Introduces solutions to clients in building and strengthening an effective portfolio;</li><li>Works with product specialists and subject matter experts to structure innovative and customized solutions that meet clients’ individual needs</li><li>Works closely with Case Manager on the on-boarding and retention of clients, ensuring the appropriate “Know Your Client” (KYC) and other compliance deliverables are met;</li><li>Identifies cross-sell opportunities to deepen and increase share of wallet;</li><li>Maximizes client experience by proactive sharing markets updates, trend and intelligence;</li><li>Drives innovation in the solutions we provide clients and further developing our business where necessary and appropriate</li><li>Execution of strategic initiatives launched centrally at all levels (Group, Bank, commercial market and EIB)</li><li>Networks with clients to identify avenues for new business opportunities;</li><li>Administrate the credit relationship of the client, coordinating and supervising the entire process, ensuring the proper application of policies and institutional processes</li><li>Ensures compliance with regulatory requirements and the bank’s policies / guidelines at all time</li><li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding the bank, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul> Requirements: <ul><li>6-10 years of experience</li><li>Sound knowledge of banking and investment products and process as well as a track record of providing sound banking and financial advice and solutions to clients</li><li>Demonstrates sound credit skills by being able to structure more complex deals, which can include capital market transactions</li><li>Demonstrates advanced level of Early Warning Detection skills</li><li>Demonstrates advanced credit skills; able to structure all type of credit deals</li><li>Ability to work effectively in team setting</li><li>Ability to coordinate multi-functional teams to provide an exceptional client experience.</li><li>Excellent interpersonal, communication and influencing skills (e.g. negotiation, consultative skills, leadership)</li><li>Ability to work under pressure while making sound decisions</li><li>Highly focused, able to rapidly identify key priorities, clearly communicate the priorities</li><li>A proactive approach in looking for ways in strengthening business relationship with clients, delivers a simple, secure and seamless client experience</li><li>Passion for creating new business opportunities with existing clients and able to demonstrate innovative approaches to meeting clients’ needs.</li><li>Ability to embrace new technology and understand the role digital plays in the experience we deliver for our clients</li><li>Able to quickly adapt priorities based on the latest data insights</li></ul> Education: <ul><li>Bachelor’s/University degree, Masters degree preferred</li></ul>

Responsibilities: <ul><li>You will be part of a group of highly trained financial professionals. </li><li>You will be trained in the Privilege Client Engagement Process and be our lead manager in developing and growing our Privilege client relationships.&nbsp;</li><li>You will be required to provide financial advisory services as well as appropriate financial and investment solutions and advice to our affluent and high networth clients in various market segments.&nbsp;</li><li>You will provide customers with timely information, advice and recommendations to fit their requirements.&nbsp;</li><li>Building and maintaining long-term relationships with your clients is a key factor for success in this role.</li><li>You will be trained in the Privilege Client Engagement Process and be our lead manager in developing and growing our Privilege client relationships.</li><li>To provide financial advisory services as well as appropriate financial and investment solutions and advice to our affluent and high networth clients for various market segments.</li><li>To provide customers with timely information, advice and recommendations to fit their requirements.</li><li>Building and maintaining long-term relationships with your clients is a key factor for success in this role.</li></ul> Requirements: <ul><li>A recognized university degree.</li><li>At least 3 - 8 years of relevant experience in the banking / financial industry, experienced in financial &amp; investment product sales for Junior Client Advisor role.</li><li>Candidates with at least 5 years of relevant experience will be considered for Senior Client Advisor role.</li><li>Good knowledge of wealth management &amp; investment products.</li><li>Self-motivated, with strong sales drive &amp; energy.</li><li>Experience / Ability to liaise with clientele from respective markets Greater China / Indonesia / Thailand etc.</li><li>Ability to travel regionally if required.</li><li>Possess relevant accreditation (M1B, M5, M6, M6A, M8, M8A, M9, M9A HI)</li></ul>

Responsibilities: <ul><li>You will be part of a team of seasoned financial professionals. As a Relationship Manager within the Wealth Banking business, you will be responsible for rendering financial advisory to UOBs mass-affluent customers. You are expected to achieve individual sales target while ensuring accurate and timely completion of the entire sales and compliance process.</li><li>Provide prudent financial advisory and investment solutions to meet the financial planning needs and requirements of UOB’s clients</li><li>Develop and deepen relationships with clients who have been assigned to you</li><li>Ensure proper advisory procedures and documentation while adhering to the Bank’s internal policies, business processes and regulatory requirements (i.e. FAA and other related statutory Acts)</li></ul> Requirements: <ul><li>A recognised university degree</li><li>At least 1 year of relevant financial advisory experience gained in the banking and/or financial services sectors; experienced candidates would be considered for a more senior position</li><li>Good knowledge of wealth management &amp; investment products</li><li>Results-oriented, dynamic and self-driven</li><li>Competent in engaging and managing internal and external clients</li><li>Proven ability to exceed sales target</li><li>Resourceful and able to work with minimal supervision</li></ul>

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7 shanghai Jobs found

B2B Regional Product Owner/ Program Manager

Retail IT Operations Transformation Manager

Service Delivery Manager- Sales & Marketing IT

BRM Finance North Asia

Emerging Corp Relationship Manager

Assistant Vice President / Vice President, Client Advisor

Assistant VP/Manager, Relationship Manager

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Skills

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Jobtitle

7 shanghai Jobs found

B2B Regional Product Owner/ Program Manager

Retail IT Operations Transformation Manager

Service Delivery Manager- Sales & Marketing IT

BRM Finance North Asia

Emerging Corp Relationship Manager

Assistant Vice President / Vice President, Client Advisor

Assistant VP/Manager, Relationship Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.