Advanced IT Infra UX System Analyst – BT2

Country Head

Sales Manager - DRC

Solution Engineer - Security

Head of Supply Chain & Storage

Software Engineer, Quality Analyst

Role Description: <ul><li>As an Advanced Systems Analyst (Voice), you will join our global team that architects and supports voice and video solutions.&nbsp;</li><li>You will balance hands on troubleshooting, participate in design and architecture discussions, implement proactive measures to improve customer satisfaction and reduce support ticket volume.</li></ul> Responsibilities: <ul><li>Troubleshoot and manage voice and video infrastructure (e.g., Microsoft Teams, Session Border Controllers (SBC), VoIP phones, conference-room equipment and related applications)</li><li>Provide day-to-day operational support for the global voice/video environment and act as a final escalation point for support issues.</li><li>Provide operational support for conference room, specialty room and other AV equipment Coordinate and run live events on site</li><li>Process service requests and set up new devices as needed. Own device management and lifecycle across sites</li><li>Monitor performance of voice, video, and fax infrastructure to ensure high quality customer experience.</li><li>Coordinate with telecom service providers/vendors and oversee deployments or new service rollouts.</li><li>Use lab/dev environments to test and implement new changes or features before deploying in production.</li><li>Adhere to defined change management procedures.</li></ul> Requirements: <ul><li>Bachelor’s degree in engineering</li><li>At least 6+ years of demonstrated experience in complex and enterprise scale Unified Communications and Collaboration (UCC) deployments</li><li>At least 3+ years of hands-on experience with Microsoft Teams (support, administration and advanced troubleshooting)</li><li>Enterprise-level expertise with session border controllers (SBC) (e.g., Ribbon, AudioCodes): design, call routing, trunking, and diagnostics</li><li>In-depth understanding of VoIP and related protocols such as SIP, RTP, TCP, UDP, etc.</li><li>Should be able to reason media quality (jitter, latency, packet loss, codec) and security concepts (TLS/SRTP) • Experience working with telecom carriers and services (e.g., ISDN PRI, SIP trunking)</li><li>Experience analyzing and reporting call quality metrics and driving improvements based on data</li><li>Strong knowledge of core infrastructure: Active Directory, DNS, DHCP, networking and firewall technologies</li><li>Strong organizational skills and experience implementing telecom architecture changes in lab and production.</li><li>Experience with ticketing systems in documenting interactions clearly for traceability and handover</li><li>Effective analytical and problem-solving skills</li><li>Able to work independently and as part of a team</li><li>Comfortable switching between complex and routine tasks</li><li>Professional, courteous, and respectful communicator with strong interpersonal skills</li><li>Familiar with Microsoft 365 productivity tools (Teams, Word, Excel, PowerPoint and Outlook)</li></ul>

Role Description: <ul><li>The Country Head is the most senior commercial executive and face of our petroleum business in Country.</li><li>This role serves as the primary growth driver and central leadership authority for business operations within the market.</li><li>This role is laser-focused on aggressively expanding market share, revenue, and profitability while providing inspirational leadership and strategic direction to all country-based teams.</li><li>The Country Head has direct line management responsibility for the sales organization and exercises influential leadership over all other functions to ensure cohesive execution of growth strategies and achievement of growth ambitions as articulated in Destination 2030 Strategy.</li></ul> Responsibilities: Growth Leadership and Market Expansion <ul><li>Develop and execute robust growth strategies to grow the Company’s market share and drive revenue growth.</li><li>Lead market penetration initiatives, identifying and capitalizing on new business opportunities, customer segments, and geographic expansion possibilities.</li><li>Set the Country’s growth targets for the team, drive relentless execution and high team performance in country.</li><li>Conduct competitive intelligence and market analysis to identify growth opportunities and competitive advantages.</li><li>Champion innovative go-to-market strategies, pricing optimization, and value proposition development.</li><li>Drive customer acquisition and retention strategies, focusing on high-value accounts and strategic partnerships.</li><li>Lead major deal negotiations and strategic customer relationships that positively impact business growth.</li><li>Represent the company at industry events, government forums, and key customer and regulator engagements to enhance market position.</li><li>Develop comprehensive country business plans that align with Energy BU strategies.</li><li>Identify and evaluate strategic partnerships, joint ventures, and acquisition opportunities.</li><li>Drive business development initiatives including new market entry strategies.</li><li>Conduct regular business reviews and adjust strategies based on market dynamics and performance.</li><li>Manage key stakeholder relationships including government officials, regulatory bodies, and industry associations.</li></ul> Sales Organization Leadership <ul><li>Directly manage and inspire the sales team to achieve exceptional performance and exceed sales targets.</li><li>Recruit, develop, and retain top-tier sales talent while building a high-performance sales culture.</li><li>Establish sales strategies, territory management, and account planning frameworks.</li><li>Implement sales processes, performance metrics, and incentive structures that drive results.</li><li>Provide hands-on coaching and mentoring to sales team members to maximize their potential.</li><li>Lead sales forecasting, pipeline management, and performance review processes.</li><li>Drive sales team accountability through regular performance monitoring and corrective action when needed.</li></ul> Performance Management and Results Delivery <ul><li>Take full accountability for country P&amp;L performance at gross margin level.</li><li>Partner with functional leaders to jointly set KPIS for all functions in country.</li><li>Ensure closure of receivables in a timely manner.</li><li>Ensure compliance with all regulatory requirements and company policies.</li><li>Implement risk management strategies and contingency planning for business continuity.</li><li>Report regularly to Petroleum leadership team on performance, challenges, and growth opportunities.</li></ul> Stakeholder Management &amp; External Relations <ul><li>Build and maintain strategic relationships with key government officials, regulatory authorities, and industry leaders.</li><li>Represent the companys interests in industry associations, chambers of commerce, and policy forums.</li><li>Ensure positive brand reputation and stakeholder confidence in the market.</li></ul> Requirements: <ul><li>Bachelors degree in Engineering, or business related field.</li><li>Masters degree (MBA) is a plus.</li><li>Industry-specific certifications or executive education programs advantageous.</li><li>Minimum 10-12 years of progressive leadership experience in petroleum, oil &amp; gas, or related energy industries.</li><li>At least 3 years’ experience in a leadership role.</li><li>Proven track record of driving significant business growth and market share expansion.</li><li>Experience managing sales organizations and achieving ambitious revenue targets.</li><li>Experience working in emerging markets or similar economic environments.</li></ul>

Responsibilities: Revenue and Margin Delivery: <ul><li>Achieve and exceed budgeted volumes and margins as per annual sales plan targets</li><li>Drive aggressive revenue growth through systematic customer acquisition, identifying and converting new accounts across all market segments</li><li>Expand business with existing customers by increasing wallet share, and deepening customer penetration through strategic account planning and relationship management</li><li>Develop and maintain a robust new customer portfolio through targeted prospecting, lead generation, market mapping, and conversion of qualified opportunities into active revenue-generating accounts</li><li>Implement customer retention strategies to minimize churn, protect revenue base, and ensure long-term sustainable relationships with key accounts</li><li>Protect and enhance profit margins through disciplined pricing strategies, value-based selling and resistance to margin erosion in competitive situations</li><li>Negotiate favorable commercial terms with customers that balance volume commitments with margin integrity, ensuring every deal contributes positively to bottom-line profitability</li></ul> Business Performance: <ul><li>Propose strategic market shifts to meet agreed budgets</li><li>Provide market intelligence insights through proactive engagement with contacts</li><li>Share critical information with management regarding strategy, new projects, and market opportunities</li><li>Build and maintain professional relationships with government agencies, statutory authorities, trade groups, business forums, and industry associations</li><li>Implement timely delivery of solutions according to customer needs and objectives</li><li>Conduct sales forecasting aligned with market dynamics and coordinate with Supply team for effective S&amp;OP processes</li></ul> Stakeholder Management: <ul><li>Develop and maintain strong relationships with internal and external stakeholders</li><li>Maintain close working relationships with supply and logistics teams for proper product planning</li><li>Collaborate with Head of Supply and Distribution, Operations Manager, and Business Development</li><li>Manager to translate business strategy into specific objectives and KPIs</li><li>Facilitate regular communication and reporting on sales, debtors, and collections</li></ul> Requirements: Education and Qualification&nbsp; <ul><li>Bachelors degree in Marketing, Commerce, Sales Management, or related business field</li><li>Masters degree in Business Administration (MBA), Marketing, or related field is preferred</li><li>Professional sales certifications, strategic account management training, negotiation skills certifications, or industry-specific qualifications is an added advantage</li><li>At least 6-8 years of progressive sales experience in the oil and gas industry, petroleum products distribution or related B2B industries</li><li>Demonstrated experience managing a diverse customer portfolio</li><li>Deep understanding of the Kenyan oil and gas market, including market structure, key players, competitive landscape, and regulatory environment</li><li class="ql-align-justify">Track record of successfully managing tenders, RFPs, and complex procurement processes with government entities and large corporate accounts</li></ul>

Responsibilities: <ul><li>As a key player in the team, you will have the opportunity to influence the security landscape by crafting tailored solutions that address specific customer needs.</li><li>This role offers the excitement of working with cutting-edge technology and the fulfillment of building long-lasting relationships with customers.</li><li>Provide guidance and assist account teams in building solutions to address specific customer security needs.</li><li>Understand business requirements and translate them into technical solutions.</li><li>Create, present, and document technical solutions to customers, partners, and prospects.</li><li>Lead technical consulting and upper-level management presentations.</li><li>Drive major account opportunities while enabling local account teams to maintain long-term ownership.</li></ul> Requirements: Minimum Qualifications <ul><li>Minimum of 4 years of technical sales or pre-sales experience with 2+ years in Security specialization (Email Security, IDS/IPS, AV, Firewall, Advanced Malware Protection).</li><li>Bachelors degree in Cybersecurity, Computer Science, or a related field.</li><li>Proven track record of successful quota achievement.</li><li>Strong knowledge of cybersecurity concepts, technologies, and best practices.</li><li>Industry certifications such as CISSP, CISM, or CCSP are preferred..</li></ul> Preferred Qualifications <ul><li>Excellent presentation and interpersonal skills.</li><li>Commercial awareness and strong communication skills.</li><li>Highly motivated self-starter who excels without day-to-day management.</li><li>Experience with Client security technologies and programming languages such as UNIX shell, Perl, or C.</li><li>Willingness to travel and work from a home office. As a key player in the team, you will have the opportunity to influence the security landscape by crafting tailored solutions that address specific customer needs.</li></ul>

Responsibilities: Strategic Planning and Leadership&nbsp; <ul><li>Formulate and implement comprehensive supply chain, distribution, and storage strategies aligned with Energy Business strategic objectives</li><li>Lead cross-functional teams to optimize supply chain performance and drive operational excellence</li><li>Develop and execute long-term capacity planning and infrastructure investment strategies</li><li>Establish key performance indicators (KPIs) and metrics to measure supply chain effectiveness</li><li>Present strategic recommendations and performance reports to executive leadership and board members</li></ul> Cross-Entity Synergy &amp; Integration&nbsp; <ul><li>Drive supply chain optimization and synergy realization across all entities within the Energy Business Unit</li><li>Identify and implement consolidated product procurement strategies, and integrated logistics solutions</li><li>Establish standardized processes, systems, and best practices across all Energy BU subsidiaries and divisions</li><li>Lead cross-entity collaboration to maximize economies of scale in sourcing, transportation, and storage operations</li><li>Develop integrated demand planning and capacity optimization strategies that leverage combined entity requirements</li><li>Create unified supplier management programs and negotiate enterprise-wide contracts to achieve cost savings and improved service levels</li><li>Implement shared infrastructure utilization strategies including storage facilities, distribution networks, and transportation assets&nbsp;</li></ul> Commercial Storage Infrastructure Management&nbsp; <ul><li>Lead the storage arm as a commercial enterprise, managing port-based storage facilities that serve both internal operations and external clients</li><li>Develop and implement commercial storage strategies to maximize revenue generation from third-party storage services while ensuring operational efficiency for internal requirements</li><li>Manage storage facility operations, capacity allocation, and infrastructure maintenance across multiple locations</li><li>Source for potential storage infrastructure to meet storage needs</li><li>Establish competitive pricing strategies, commercial terms, and service level agreements for third-party storage customers</li><li>Optimize storage utilization through dynamic capacity management, balancing internal operational needs with commercial rental opportunities</li><li>Build and maintain relationships with external petroleum companies, traders, and logistics providers seeking storage solutions</li><li>Ensure compliance with port authority regulations, maritime safety standards, and environmental requirements for commercial storage operations</li><li>Develop and execute expansion plans for storage infrastructure based on market demand analysis and return on investment projections</li><li>Coordinate with port authorities, shipping agents, and terminal operators to ensure seamless product handling and transfer operations</li><li>Establish quality assurance protocols for different petroleum products and maintain product segregation standards</li><li>Develop contingency plans for supply disruptions, emergency response procedures, and business continuity for both internal and external customers</li></ul> Supply Chain Management and Distribution Optimisation&nbsp; <ul><li>Oversee end-to-end supply chain operations including demand planning, procurement, logistics, and inventory management</li><li>Optimize sourcing strategies and supplier relationships to ensure reliable supply of petroleum products</li><li>Manage procurement processes, contract negotiations, and supplier performance evaluation</li><li>Implement demand forecasting methodologies and inventory optimization strategies</li><li>Ensure compliance with regulatory requirements and industry standards across all operations</li><li>Design and manage efficient distribution networks to across multiple market segments</li><li>Oversee transportation and logistics operations</li><li>Coordinate with sales teams to align distribution capabilities with market demands</li><li>Manage relationships with third-party logistics providers and distribution partners</li><li>Implement technology solutions to enhance distribution efficiency and customer service</li></ul> Team Leadership &amp; Development&nbsp; <ul><li>Build, lead, and develop a high-performing team</li><li>Foster a culture of continuous improvement, innovation, and operational excellence</li><li>Establish clear roles, responsibilities, and performance expectations for team members</li><li>Provide coaching, mentoring, and professional development opportunities</li><li>Manage organizational change and transformation initiatives&nbsp;</li></ul> Requirements: <ul><li>Bachelor’s degree in supply chain management or a business related field;</li><li>Masters degree (MBA or specialized Masters) is an added advantage.</li><li>Professional certifications (APICS, CSCMP, or equivalent) highly desirable;</li><li>Minimum 10 years of progressive and relevant experience in supply chain management, preferably in the energy, oil &amp; gas, or petrochemical industry</li><li>Over 5 years in senior leadership roles with P&amp;L responsibility</li><li>Proven track record of successfully managing complex, multi-site operations across multiple business entities or subsidiaries</li><li>Experience with storage facility management and petroleum product handling</li><li>Experience in strategic planning, business transformation, and operational optimization</li><li>Demonstrated success in driving synergies and integration across diverse business units or entities</li><li>xperience managing shared services organizations and cross-entity optimization initiatives</li></ul> Critical Success Factors&nbsp; <ul><li>Deep understanding of energy sector supply chains</li><li>Expertise in supply chain planning, demand forecasting, and inventory optimization</li><li>Knowledge of petroleum products, storage systems, port operations, and distribution infrastructure</li><li>Experience in commercial storage operations, terminal management, and third-party logistics services</li><li>Understanding of port authority regulations, maritime safety standards, and petroleum handling protocols</li><li>Proficiency in supply chain management software, ERP systems, and storage management platforms</li><li>Strong analytical skills with experience in data-driven decision making and commercial pricing strategies</li><li>Understanding of regulatory requirements and safety standards in the energy sector and port operations</li><li>Knowledge of petroleum product quality specifications, blending requirements, and contamination prevention</li></ul> Competencies&nbsp; <ul><li>Strong strategic thinking and business acumen with experience in multi-entity environments</li><li>Excellent communication and presentation skills</li><li>Proven ability to lead and influence cross-functional teams across different entities and geographies</li><li>Strong negotiation and relationship management skills</li><li>Change management and transformation leadership experience</li><li>Results-oriented mindset with focus on operational excellence and synergy realization</li><li>Experience in matrix management and leading virtual teams across organizational boundaries&nbsp;</li></ul>

Responsibilities: <ul><li>Understand the test requirements and getting the team aligned with the same.&nbsp;</li><li>Participating on all technical aspects, interacting with client for all technical inputs and queries.&nbsp;</li><li>Automation and integration of complex processes.&nbsp;</li><li>Work closely with the development team on becoming the SME of the product.&nbsp;</li><li>Strong Testing Fundamentals , testing tools, reporting and frameworks.&nbsp;</li><li>Build and maintain the automation regression suite for the white box testing of the products.&nbsp;</li><li>Participate in requirement grooming and think form end customer perspective.&nbsp;</li><li>Should own all aspects of Testing, QA Framework for existing Products and Product end-to-end testing across functional, Security and Automation.&nbsp;</li><li>Work in a dynamic Agile environment and come up with solutions to meet project needs.&nbsp;</li><li>Communicate with Client and end customers in written and verbal.&nbsp;</li><li>Should be able to interact with client and customers for Escalated Customer Issues/Bugs.&nbsp;</li></ul> ﻿Requirements: <ul><li>Manual/Automation Testing - DataCom (Networking , Security, L2-L3, L4-L7 Protocols)&nbsp;</li><li>Hands on experience on Networking products Switch Router and Firewall&nbsp;</li><li>Good testing experience in Datacom/IP-Networking/Switching/routing domain.&nbsp;</li><li>Knowledge of Networking (L2/L3 protocols)&nbsp;</li><li>Knowledge of Testing tools : IXIA/SPIRENT&nbsp;</li><li>Security testing tool - Nessus, OpenVas, Achilles, Defensics (Anyone)&nbsp;</li><li>preferably knowledge / hands on in traffic generation tools such as IXIA or Spirent,&nbsp;</li><li>Performance and scalability testing, security, Penetration testing. packet sniffing tools.&nbsp;</li><li>Linux/containers Knowledge&nbsp;</li><li>Good understanding of testing concepts and hands-on experience in functional/sanity/regression testing.&nbsp;</li><li>CI/CD: Jenkins, GitHub, Bitbucket Actions&nbsp;</li><li>Scripting: Python and/or Shell is a must&nbsp;</li><li>Working experience in Routing protocols such as RIP, OSPF, BGP, MPLS VRRP&nbsp;</li><li>Good understanding of Management interface such as SNMP, Web, Yang, Netconf, Rest based interfaces etc&nbsp;</li><li>Good understanding of testing concepts and hands-on experience in functional/sanity/regression testing.</li><li>Strong written and oral communication skills.&nbsp;</li><li>High levels of motivation with a can-do attitude.&nbsp;</li></ul>

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6 shell Jobs found

Advanced IT Infra UX System Analyst – BT2

Country Head

Sales Manager - DRC

Solution Engineer - Security

Head of Supply Chain & Storage

Software Engineer, Quality Analyst

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6 shell Jobs found

Advanced IT Infra UX System Analyst – BT2

Country Head

Sales Manager - DRC

Solution Engineer - Security

Head of Supply Chain & Storage

Software Engineer, Quality Analyst

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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