Business Manager North East

Quality Senior Lead

QA Lead

Lead Quality Specialist - Investigator

Responsibilities: Dealer Relationship Management: <ul><li class="ql-indent-1">Build and maintain strong relationships with assigned dealers to drive revenue, volume, market share, and profitability.</li><li class="ql-indent-1">Communicate weekly with dealers and visit each dealer location at least once per month.</li><li class="ql-indent-1">Evaluate dealer sales performance and market share; recommend and implement corrective actions where needed.</li></ul> Sales Planning &amp; Execution: <ul><li class="ql-indent-1">Plan and forecast billing, retail orders, and ensure achievement of monthly, quarterly, and annual sales targets.</li><li class="ql-indent-1">Prospect and onboard new dealerships following established new dealer guidelines.</li><li class="ql-indent-1">Assist new dealers with merchandising programs, ordering processes, and dealership branding.</li></ul> Events &amp; Promotions: <ul><li class="ql-indent-1">Plan, participate, and support special events such as rodeos, corporate and dealer farm shows, and sporting events within the territory.</li><li class="ql-indent-1">Organize and conduct regional dealer meetings as required.</li></ul> Training &amp; Support: <ul><li class="ql-indent-1">Coordinate and deliver training for new dealers covering computer systems, sales processes, marketing programs, product knowledge, advertising, parts, and service.</li><li class="ql-indent-1">Collaborate with the Service Manager to facilitate product and sales training.</li></ul> Market Intelligence &amp; Product Feedback: <ul><li class="ql-indent-1">Conduct competitive intelligence and product-price positioning analyses to maintain a competitive advantage.</li><li class="ql-indent-1">Test and evaluate new products, recommend improvements, and suggest new product additions.</li></ul> Logistics &amp; Coordination: <ul><li class="ql-indent-1">Assist with the logistics of tractors/equipment for photo shoots, events, and other requirements within the territory.</li></ul> Requirements: Education &amp; Experience: <ul><li>Bachelor’s degree or minimum 5+ years of field sales/channel management experience in the construction, industrial, or agricultural equipment industry.</li><li>In-depth knowledge of product categories, dealership operations, and assigned territory.</li></ul> Skills &amp; Competencies: <ul><li>Strong ability to work independently with minimal supervision.</li><li>Excellent communication skills for interaction with dealers, vendors, employees, and all levels of management.</li><li>Proven ability to meet sales targets and deliver business growth.</li><li>Strong customer service orientation and problem-solving skills.</li><li>Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Internet tools.</li><li>Strong presentation skills for small and large group settings.</li><li>Ability to work collaboratively in a team environment.</li></ul> Other Requirements: <ul><li>Valid driver’s license with a clean driving record.</li><li>Willingness to travel 50–75% of the time.</li><li>Ability to lift 50 lbs unassisted.</li><li>Physical capability to sit, stand, walk, climb, balance, kneel, crouch, or crawl as required by the role.</li></ul>

Role Description: <ul><li>Work with Parts leadership team to develop Quality system for Parts operations and implement.</li><li>Drive quality improvements in Receiving, storage, Packaging and shipping.</li><li>The position will be responsible for both Product quality and process quality.</li><li>The position will also oversee quality awareness program to educate and empower teams to drive quality function in their departments.</li></ul> Responsibilities: <ul><li>Develop and implement robust quality assurance processes for incoming, in-process, and outgoing tractor spare parts.</li><li>Conduct inspections and audits to ensure adherence to company and industry standards using Demerit system.</li><li>Collaborate with suppliers to maintain the quality of purchased parts.</li><li>Manage dealer return and claim management including issuance of credit notes to customers.</li><li>Drive quality awareness program to improve skill levels of warehouse teams with respect to Quality.</li><li>Mistake proof processes to ensure zero defects flowing to customer.</li></ul> Requiresments: <ul><li>Quality management experience of 2 – 3 years is preferred</li><li>Experience / exposure to best practices for packaging of spare parts in warehousing environment.</li><li>Exposure and experience in use of quality tools like APQP, FMEA, and SPC will be plus.</li><li>Understanding of Lean six Sigma Principles</li><li>Must be Proficient in Microsoft Excel, Outlook and SAP</li><li>Excellent data analysis skills and analytical mindset</li><li>Ability to work in a team environment</li><li>Excellent communication skills.</li><li>Ability to read, write, and speak the English language is required.</li><li>Bilingual (Spanish) is a plus</li><li>While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.</li><li>The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.</li></ul>

Responsibilities: Test Strategy &amp; Planning:&nbsp; <ul><li>Within its Product Area, develop and execute comprehensive test strategies that cover end-to-end test execution either for new feature or to rollout complex digital products. This includes Unit Tests, System Integration Testing (SIT), User Acceptance Testing (UAT), and Smoke Tests, with an emphasis on quality, alignment with requirements, and overall test coverage.</li><li>Hands-on Coordination &amp; Test Execution: Lead and coordinate hands-on test execution activities, ensuring tests are performed on time, within scope, and to the highest quality standards. This includes driving functional and non-functional testing activities across the team.&nbsp;</li><li>Unblocking the team whenever needed, taking tactical discussions with multiple stakeholders. </li><li>Drive main testing forums within its Product Area such as defect triage. Perform test execution at least 50% of their time.</li></ul> Resource &amp; Deliverable Accountability: <ul><li>while this is an individual contributor role, QALP will functionally manage Test Engineers to ensure test activities are executed successfully.</li><li>Oversee resource planning, track test execution status, and ensure test deliverables are completed on schedule. </li><li>Ensure that the test plan is followed, and any test issues are identified and resolved in a timely manner.</li></ul> Acceptance Criteria &amp; Sign-off:&nbsp; <ul><li>Ensure all User Stories have acceptance criteria as part of DoR.&nbsp;</li><li>Define clear acceptance criteria for each test phase of Major initiatives and country rollouts for CDI solutions.&nbsp;</li><li>Ensure acceptance criteria are met prior to sign-offs forums, maintaining transparency with stakeholders and ensuring business objectives are met.</li></ul> Timely Delivery:&nbsp; <ul><li>Given the critical nature of delivery timelines, ensure all testing phases and deliverables are completed on time.&nbsp;</li><li>Manage any risks that could delay the testing process, collaborating with stakeholders to mitigate potential impacts to project timelines and company targets.</li></ul> Collaboration &amp; Cross-Functional Engagement:&nbsp; <ul><li>Partner with Product Managers, Product Owners, Delivery Leads, Engineering Leads, and Tech Leads to ensure alignment on quality goals and testing requirements across multiple Agile Release Trains.&nbsp;</li><li>Functionally report to Delivery Leads on Major initiatives.</li></ul> Test Process &amp; Continuous Improvement:&nbsp; <ul><li>Drive best practices in test processes, tools, and methodologies.&nbsp;</li><li>Ensure full adoption of testing tooling for planning, execution and reporting. </li><li>Foster continuous improvement by regularly evaluating and optimizing the testing lifecycle to enhance efficiency and effectiveness.</li></ul> Reporting &amp; Documentation:&nbsp; <ul><li>Prepare and deliver comprehensive test execution status reports and communicate results and risks to key stakeholders. </li><li>Maintain thorough documentation of test plans, results, defects, and other critical test artifacts</li></ul> Test Data &amp; Automation:&nbsp; <ul><li>Together with Product Managers and Product Owners maintain the test data repository for their Product Area.&nbsp;</li><li>In addition to that, continuously identify potential candidates for test automation and collaborate with Tech Lead for QA Automation in order to prioritize tech enablers for upcoming PI-Plannings.</li></ul> Requirements: <ul><li>Solid experience (5+ years) in driving test planning, particularly in a multiple technology domain such as E-commerce/CRM/ERP rollouts.</li><li>Proven hands-on experience with end-to-end test execution, including SIT, UAT, and Smoke Tests.</li><li>Exposure to both manual and automated test execution methods, including experience in driving test automation initiatives.</li><li>Strong understanding of on-prem solutions, API integrations, and cloud-native solutions (AWS, Azure, etc.).</li><li>Experience working in a Scaled Agile Framework (SAFe) environment and with Agile Release Trains is highly preferred.</li><li>Ability to functionally manage Test Engineers, guiding them through testing phases while maintaining accountability for the overall test process.</li><li>Strong knowledge of acceptance criteria and the ability to ensure that they are met at every stage of the testing process.</li><li>Excellent communication and interpersonal skills, with the ability to work cross-functionally and influence stakeholders at all levels.</li><li>Experience with test management tools (e.g., Jira, TestRail) and version control systems.</li><li>Bachelors degree in Computer Science, Engineering, or related field, or equivalent experience.</li><li>Certifications in Software Testing (e.g., ISTQB, SAFe) are a plus.</li><li>Exposure to cloud-based testing and experience with tools like Selenium, JUnit, TestNG is advantageous.</li></ul>

Role Description: <ul><li>The Lead Quality Specialist - Investigator serves as the primary investigator for Out of Specification (OOS), Out of Trend (OOT), Non-Official Events (NOE), and other laboratory investigations within the Quality Control (QC) department.</li><li>This role is responsible for initiating, conducting, and closing laboratory investigations while collaborating with cross-functional teams to ensure accurate root cause analyses, effective Corrective and Preventive Actions (CAPAs), and adherence to compliance requirements.</li><li>Frequent interaction with QC, QA, Manufacturing, and other departments is essential to achieve timely investigation closure and process improvements.</li></ul> Scope of Authority <ul><li>Provides investigative and compliance support to the QC laboratory, with a focus on maintaining quality standards and supporting cross-departmental collaboration.</li></ul> Responsibilities; 1. Initiation, Execution, and Closure of QC Lab Investigations (60%) <ul><li>Initiate and conduct OOS, OOT, and NOE investigations in alignment with procedural timelines.</li><li>Provide support and guidance to QC teams during execution, writing, and closure of investigations.</li><li>Conduct interviews with QC personnel to gather information and complete investigation reports in Trackwise.</li><li>Utilize laboratory software for root cause and impact analyses.</li><li>Conduct quality walkthroughs in the QC laboratory to identify and address compliance issues.</li><li>Regularly communicate with departmental leaders to provide updates on investigation progress and documentation needs.</li></ul> 2. Corrective and Preventive Actions (CAPAs) (30%) <ul><li>Collaborate with cross-functional teams to identify, implement, and monitor CAPAs within QC laboratories.</li><li>Assist with training, procedure updates, and monograph revisions based on investigation outcomes.</li><li>Provide recommendations for process improvements to support continuous improvement initiatives.</li></ul> 3. Compliance (10%) <ul><li>Identify compliance risks, propose remediation strategies, and lead the implementation of solutions.</li><li>Provide compliance expertise, training, and support to QC and other impacted departments.</li></ul> Requirements: Education &amp; Experience <ul><li>Bachelor’s degree in Chemistry, Biology, or Pharmaceutical Sciences.</li><li>Minimum of 4 years of experience in a pharmaceutical manufacturing environment.</li></ul> Knowledge <ul><li>Proficiency in HPLC, GC, and related chromatography methods and equipment.</li><li>Working knowledge of Chromatographic Data Systems (e.g., Empower preferred) and applications such as Trackwise.</li><li>Comprehensive understanding of QC lab testing and data integrity principles.</li><li>Familiarity with regulatory requirements, including 21-CFR-210, 21-CFR-211, ICH Guidelines, and Compendia standards (USP, EP, JP, etc.).</li></ul> Skills &amp; Abilities <ul><li>Strong technical writing and documentation skills.</li><li>Problem-solving and decision-making expertise.</li><li>Excellent communication skills with peers, chemists, and senior management.</li><li>Critical thinking and root cause analysis proficiency.</li><li>Customer and stakeholder focus, with a strong commitment to quality and integrity.</li><li>Physical &amp; Mental Requirements</li><li>Ability to sit, stand, walk, and use a computer for extended periods.</li><li>Exposure to moderate noise levels and various chemicals in an FDA- and DEA-regulated environment.</li><li>Ability to wear personal protective equipment (e.g., gloves, respirators).</li><li>Specific vision requirements include close vision and color vision.</li></ul>

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Business Manager North East

Quality Senior Lead

QA Lead

Lead Quality Specialist - Investigator

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Business Manager North East

Quality Senior Lead

QA Lead

Lead Quality Specialist - Investigator

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