August 09, 2022
This Service Level Agreement (“Service Agreement”) outlines the description of the Services (defined as below) provided by White Crow Research Private Limited (“WhiteCrow”). WhiteCrow provides Services through the website ‘www.whitecrow.co’ (“Website”) featuring the portals ‘talent.whitecrow.co’ (“Talent Platform”) and ‘hire.whitecrow.co’ (“Talent Marketplace”) (Talent Platform and Talent Marketplace are collectively referred to as “Portals”) to:
(i) the candidate accessing/signing-up on the portal ‘talent.whitecrow.co’ / Talent Platform, with the intent to seek job opportunities (“Individual Candidate”); and
(ii) the client and/or the designated employees of such client, subscribing to the portal ‘hire.whitecrow.co’ / Talent Marketplace with the intent to search for appropriate talents from across the internet to suit an employer’s job profile requirements (“Subscribing Client”).
(Hereinafter, the Individual Candidate and the Subscribing Client shall collectively be referred to as “You / Your”).
The Services (defined as below) are offered to: (i) the Subscribing Client subscribing to the Services provided by WhiteCrow upon payment of a subscription amount; and (ii) the Individual Candidate accessing/signing-up to the Services provided by WhiteCrow on no payment basis. The Website displays the Terms and Conditions applicable to You while availing the Services provided by WhiteCrow.
By using, accessing/signing-up or subscribing to the Services (defined as below) provided on the Website / Portals, You agree to be bound by the terms of the Agreement.
WhiteCrow / Website may, from time to time, make changes to this Service Agreement. If WhiteCrow / Website makes any material change in the Service Agreement, WhiteCrow through the Website shall notify You of those changes by posting them on the Website and shall indicate the date of the last revision. Please note that, after the posting of the changes to the Service Agreement on the Website, Your use of the Services (defined as below) will constitute Your acceptance of those changes.
WhiteCrow through its Website and the Portals, provides services pursuant to a “software-as-a-service” (i.e., “SaaS”) delivery model, primarily in the nature of a recruitment market place, under which You use the applicable software components (the “Software”) providing access to database through the Website in addition to providing SaaS services via internet: (i) on no payment basis by accessing/signing-up on the Talent Platform, in case of an Individual Candidate; or (ii) on a subscription service basis, by entering into and executing a subscription form subscribing to the Services displayed on the Talent Marketplace (“Subscription Form”), in case of the Subscribing Client. Accordingly, during the Term / Subscription Term / Renewal Term / Trial Subscription Term, as the case may be, and subject to the compliance to the provisions of this Agreement, WhiteCrow grants You a non-exclusive, non-transferable, limited, time-bounded license (non-sub licensable) to access the database through the Website and use the SaaS services and/or Services (defined as below) via internet. The access to the database through the Website and the SaaS services, may only be used in support of Your professional/business operations.
SCOPE OF THE SERVICES:
“The Portals’ AI engine” is a network of knowledge that stores data on jobs, skills, companies, industries, people, places and more. This enables WhiteCrow / Website to provide a platform, in the nature of the Portals, to identify the right talent / job opportunities and to maximize the scope of utilization of the Website. WhiteCrow may also provide a platform to the customers of WhiteCrow and/or ‘www.whitecrowresearch.com’ collectively known as “Customers”, to reach out to the Individual Candidate on the Talent Platform. WhiteCrow’s Services grant access to the database provided on the Portals through the Website which aids in tracking public profiles to identify and locate appropriate talent from across the internet. WhiteCrow’s sourcing involves pairing of proprietary technology with a human touch to engage and acquire talent from over 20 (twenty) channels. Website’s screening algorithms work on self-reported information, including publicly available information, to identify qualified and relevant talent across the internet. Such identified qualified talent (“Potential Candidate”), after being shortlisted by the Subscribing Client is then contacted and invited to sign-up as an Individual Candidate on the Talent Platform to explore the job opportunities proposed by the Subscribing Client. Upon the Potential Candidate signing-up on the Talent Platform as an Individual Candidate, the Subscribing Client can then connect with such Potential Candidate as stipulated in the Terms. In addition to the same, the Talent Platform also aids and assists the Individual Candidate using the said portal to display their portfolios to seek appropriate and desired job opportunities. You shall select Your desired criteria and a list of options shall be available to You. To further ease the process, the Individual Candidate shall be free to filter the job opportunities and the Subscribing Client shall be free to filter the potential talents, upon gaining access to the database and use of SaaS (“Service(s) / WhiteCrow’s Services”).
MODE OF PROVIDING THE SERVICES ON THE PORTALS THROUGH THE WEBSITE
PRODUCTS OF THE WEBSITE:
Pre-Screening of Employees: The Talent Marketplace helps the Subscribing Client to find the perfect talent by pre-screening and validating them before approving them on the Portals. Further, the said marketplace also helps the Subscribing Client to connect with the ideal candidate within 72 (seventy two) hours of the Subscribing Client showing interest.
Talent Insights: : The Talent Marketplace also helps the Subscribing Client to understand the talent landscape before shortlisting the ideal talents which makes the shortlisting quick and easy.
Talent Pipeline: The Talent Marketplace provides a perfect bundle of features to help the Subscribing Client organize the sourcing efforts and shape the talent pipeline as per the Subscribing Client’s organization’s future goals. Further, the Talent Marketplace sources talent effectively from multiple platforms and also manages the talent sourcing.
Applicant Tracking System: The Talent Marketplace has designed tools that track applicants for the Subscribing Client’s posting, fairly and consistently. This tool further allows the Subscribing Client to configure the hiring process for a smooth experience.
Bucketing of Individual Candidates: WhiteCrow / Website, defines the job roles for the Individual Candidate accurately. The Talent Platform helps the Individual Candidate find both industry agnostic and industry specific roles.
Curated Experience: The Individual Candidate will have a curated experience in terms of the features and the insights of the Talent Platform and they can create their own profile and share details which they wish to share with the Subscribing Client / Customers. The Subscribing Client /Customers representing their companies will reach out to the Individual Candidate through the Talent Advocate / Website as per their job requirements and may put up interview and offer requests.
Transparency: The interview requests to the Individual Candidate shall mention details with respect to the salary structure and job profiles, thus, making it easy for the Individual Candidate to accept or deny/ignore the requests raised. The Individual Candidate may also reach out to the Subscribing Client with a request through the Talent Advocate / Website. WhiteCrow / Website promises that, the Individual Candidate shall have complete privacy control over their profile.
WhiteCrow through the Website provides ‘service support’ to You to answer questions and address issues within a reasonable time period not exceeding 4 (four) working days (“Response Time”).
WhiteCrow / Website do not control the uptime of the third party sites/Sites. WhiteCrow / Website shall not be held responsible or liable for any damage caused to You pursuant to the same.
During the subsistence of the Term / Subscription Term / Renewal Term / Trial Subscription Term, as the case may be, an escalation may be initiated after the Response Time as provided in Section 5, above, has lapsed. If You have worked through the processes as stipulated in Section 5, above, and are not satisfied with the level or timelines of service received, You can escalate accordingly.
MAINTENANCE AND SECURITY RESPONSE:
WhiteCrow through the Website/Portals strives to provide a bug-free, incident-free Services at all times during the Term / Subscription Term / Renewal Term / Trial Subscription Term, as the case may be. You shall notify/report WhiteCrow in the manner as stipulated in the Terms and Conditions, in the event of compromise / unauthorized use or suspicious activity in Your account.
WhiteCrow’s / Website’s security infrastructure includes:
A back-up of Your data is made on a daily basis for test, acceptance and production environments and are stored on AWS in a Mumbai India datacenter. The Services are designed to have back-ups for a duration of 30 (thirty) days. WhiteCrow / Website shall provide backup of the data available on the Website/Portals to You, for the purpose as stipulated in the Terms and Conditions.
WhiteCrow shall strive to provide best industry practices including technical assistance to You during the Term / Subscription Term / Trial Subscription Term / Renewal Term, as the case may be. Technical assistance/options shall be made available on the Website / Portals by WhiteCrow for the following: