Multi-Vendor COE - PLM

Sr. Team Leader Employee Care

Sr. Technical Analyst

Senior SAP - Functional Administrator

GBS Transformation Lead HTR

Tech Lead - Industrial IoT Platform

TPM IT Business Analyst

Lead Business Partner Finance – Enterprise Systems, AMEA

Responsibilities: <ul><li>Creating and verifying item data to maintain acceptable levels of data quality and integrity</li><li>Update the global price list, item and price information.</li><li>Provide support in the error handling process.</li><li>Continuously drive on process improvement and adheres compliance to all SLAs and KPIs.</li><li>Address any issues, questions and problems in accurate and timely manner</li><li>Identify and correct data entry errors</li><li>Interact with customers and other teams to obtain data requirements for new and existing Services.</li></ul> Requirements: <ul><li>Upto 3 years of work experience.</li><li>Working knowledge of SNC – Service Now or any other ticketing tool.</li><li>Work Experience in SLA driven Work Environment.</li><li>Strong analytical ability</li><li>Ability to meet Internal Customer driven deadlines (demanding hours requiring time management skills)</li><li>Passion to continuously learn and grow</li><li>Dedication to exceeding Internal Customer expectations</li><li>Proactive attitude</li><li>Good interpersonal skills</li><li>Outstanding communication skills (written and oral)</li><li>MS office suite with good working experience in MS Excel</li><li>Graduate</li></ul>

Role Description <ul><li>Our client P&amp;C Hub is seeking for talented people to join our dynamic and professional environment with clients and team members from all over the world.</li><li>Secure and take full ownership of all cases received from Americas Region, maintain adequate level of affiliate &amp; customer knowledge to ensure proper and timely resolution of requests by the respective team within SSC in accordance with the agreed Service Level Agreement (SLA) and countrys KPIs using effectively assigned resources, system tools and other solutions available in SSC.</li><li>Foster customer centricity by understanding our customers needs and adjusting our service based on feedback obtained via survey and callbacks.</li><li>Lead, motivate &amp; develop SSC Employee Care Team and constantly improve teams performance to provide world class HR operational and transactional services to the organization.</li></ul> Responsibilities: <ul><li>Supervise, organize and control global processes for all migrated affiliates and coordinate this activity with other groups in the SSC as well as with other functions.</li><li>Coach and supervise your team with the essential knowledge and assure their professional development. Motivate and develop the team to attain assigned goals.</li><li>Ensure consistent high standards of service and that the teams performance meets the HR KPI and SLA requirements, and is reflected in results of Employee Satisfaction Surveys.</li><li>Act as the contact point for CoEs when updating policy or introducing new procedures.</li><li>Ensure workforce planning and management within their team.</li><li>Support SSC Management in development of operational plans and ensure day-to-day consistency with the operational plans.</li><li>Establish and maintain efficient relationship with P&amp;C Managers and key customers based on regular information exchange and feedback in order to provide them with required service/support thus contributing to the business results.</li><li>Work closely with affiliates in the region to proactively follow-up on end to end resolution of requests.</li><li>Lead regional projects or regional implementation of global projects</li></ul> Requirements:&nbsp;&nbsp;&nbsp; <ul><li>College/University related to HR, Psychology, Business Admin, Customer Service and related studies.</li><li>Fluent English Level.</li><li>+5 years of experience working in HR Shared Service Centers culture</li><li>+ 2 years’ experience in managing teams</li><li>Ability to effectively communicate with individuals across multiple levels of an organization.</li><li>Highly analytical profile to ensure adequate control environment &amp; compliance</li><li>Computer skills, including MS Office</li></ul>&nbsp;What is nice to have:&nbsp;&nbsp;&nbsp; <ul><li>French or Portuguese is a plus</li></ul>

Responsibilities: <ul><li>Providing support to the end-user community for our Workforce Management solutions implemented</li><li>Researching, analyzing and determining the appropriate course of action for fixing problems.</li><li>Coordinating problem resolution across teams, including business contacts when necessary.</li><li>Managing or executing the implementation of improvements through all phases (including Functional and Technical Design, Development/Configuration, Testing, Training, Support)</li><li>Will work closely with other IT teams on issue analysis &amp; resolution.</li><li>Responsible for ticket monitoring, assignments &amp; updates &amp; SLA monitoring.</li><li>Responsible for working closely with vendors.</li><li>Promoting IT Service and Support best practices.</li><li>Ensuring operational Service Level Agreements (SLAs) are met.</li><li>Working with vendors on escalated issues.</li><li>Recommending improvements to status reports and metrics.</li><li>Providing coaching and guidance to team members.</li><li>Staying current on industry trends.</li></ul> Requirements: <ul><li>Bachelors degree or technical institute degree/certificate or equivalent work experience.</li><li>8 or more years of experience designing and implementing solutions on (e.g. WFC, WDM, WIM, Dimensions)</li><li>Experience usinp B2B Integrations Applications, File Transfer Software.</li><li>Knowledge of Workforce management business process (e.p. time cards, scheduling, attendance,accruals, pay rules, reporting).</li><li>Experience integrating clocks with WFC.</li><li>Experience with integrations with payroll solutions managing data using WIM.</li><li>Ability to identify and effectively resolve issues and to proactively anticipate and prevent problems.</li><li>Stronp analytical, process and technical skills required.</li><li>Capable to challenge conventional thinking and look for opportunities to improve, streamline and reinvent work processes.</li><li>Capable to develop and maintain stronp relationship with customers and ensure customer satisfaction.</li><li>Stronp interpersonal skills, in developing preat relationships within IT and business teams.</li><li>MS Office skills.</li><li>Excellent written and verbal communications</li><li>Knowledge of ITSM processes or certification</li><li>Service and Support experience</li><li>Service Now experience</li></ul>

Overview: <ul><li>Functional Administrator Enterprise Systems</li><li>A global provider of professional information, software solutions and services who are active in more than 180 countries, impacting millions of people who shape the society of the future is currently looking for a SAP FICO Functional Administrator.</li><li>In the application triangle, technical and functional management, you are the functional conscience of our applications.</li><li>You work for our internal customers (Business Units) to provide application support for the critical system landscape. You are a sparring partner for the business analyst, architect, fellow functional managers, external application managers, internal technical application manager and the team manager.&nbsp;</li><li>The ideal candidate is an experienced functional manager/Information Analyst with a sense of responsibility and who likes to work in a team.</li></ul> Responsibilities: <ul><li>As a Functional Administrator you are responsible for the Financial BackOffice applications such as the SAP FICO module.&nbsp;</li><li>You are jointly responsible for solving problems according to agreed SLA times;</li><li>Reproduce errors, problems and/or bugs as part of troubleshooting;</li><li>Monitoring the daily production process flows;</li><li>Provide insight into and advice on design alternatives and their impact on the organization, processes, data and IT.</li><li>Analyzing and solving user questions and preparing reports for further analysis;</li><li>Being able to properly estimate which issues are given priority, looking at, for example, costs or necessity;</li><li>Coordinating maintenance releases;</li><li>You are aware of the functionality of our applications and relevant market developments.</li><li>As an Information Analyst in an Agile development environment, you are responsible for supporting the business to implement the right changes on time and at the lowest possible cost to support end users in their daily processes.</li><li>Prioritize Change Requests in releases/sprints based on priority, availability of resources and in consultation with Business Analysts, other product owners and supplier</li><li>Support users with their questions and configuration requests;</li><li>Perform the intake of Change Requests and translate the desired changes into requirements, specifications or solutions and record these in the agreed deliverables;</li><li>Prepare reports on user requests and share them for further analysis;</li><li>Ensure the implementation of these solutions, including the associated adjustments in the (functional) documentation;</li><li>Ensure the testing and acceptance of new or changed functionalities within the field;</li><li>Train your colleague Functional Administrators and key users in the use of the new or changed functionality;</li><li>Taking initiatives to simplify and optimize processes and procedures.</li><li>Coordinating the implementation of software on acceptance and production environments with external developers;</li><li>Leading projects (large CRs) within the field;</li></ul> Requirements: <ul><li>You have several years of experience in a similar position;</li><li>You have SAP FICO (consultancy) experience;</li><li>You are result-oriented, organization sensitive, communicative, advisory, able to work independently or in a team and you have analytical skills;</li><li>Good command of the Dutch and English language;</li><li>Experience with application development and management processes. Preferably Agile – Scrum;</li><li>You have experience with system testing and also with project and release work;</li><li>Knowledge and experience with ASL/BiSL, ITIL;</li><li>You have knowledge of process and information analysis methods and techniques.</li></ul>

Overview: <ul><li>This position is responsible for identifying strategic projects to build a global process transformation pipeline for Hire to Retire.</li><li>Build roadmap of transformation project and champion improvements that will deliver efficiency and effectiveness savings and/or improved user experience.</li><li>This includes end to end processes that cut across varying parts of the organization, focused on improving key business outcomes.</li><li>Additionally, this role leverages transformation capability as a key lever including project management and continuous improvement.</li></ul> Responsibilities: <ul><li>Work closely with executive leadership to build pipeline and mobilize execution against longer-term strategic transformation priorities.</li><li>Identify and define business questions and perform deep analysis into process issues to develop frameworks to drive decision making through data and metrics.</li><li>Define, manage and deliver strategic transformation projects that generate enterprise value, while satisfying stakeholder requirements for increased experience measures.</li><li>Provide subject matter expertise and industry best practice related to business transformation in project management, lean six sigma, Company Work Systems, value stream mapping or other business tools to drive outcomes.</li><li>Clearly and concisely communicate analysis of current state processes and influence outcomes in partnership with senior leaders, building partnerships with key stakeholders focusing on strategic outcomes.</li><li>Facilitate workshops and use process intelligence tools to identify pain points, create business case, execute action plans, report progress and escalate for off-track support as needed, monitor and report for sustainable results.</li><li>Champion of internal ways of working and continuous improvement through the global process area in approach to key regional/functional improvement initiatives, including the design and implementation of operating model components like organizational structures, governance, detailed processes, controls and technology tools.</li><li>Plan activities, define project approach, scope, milestones, success criteria, deliverables, risks, contingencies and allocating appropriate resource requirements to ensure quality is embedded into transformation projects.</li><li>Build scalable processes and shape the work system of the global process area for efficient ways of working.</li><li>Analyze findings to generate process transformation and CI initiatives.</li><li>Leverage SLA, KPI, audit, budget and CSX results as inputs to review.</li><li>Collaborates with delivery teams.</li></ul> Requirements: <ul><li>Bachelor Degree.</li><li>Experience in a service delivery center environment.</li><li>Lean Six Sigma or similar certification would be preferred.</li><li>Broad &amp; strong business acumen and leadership skills in the global process area.</li><li>Tech-savvy professional with an in-depth understanding of how technology can achieve business goals.</li><li>Ability to analyze data and information to produce conclusions and recommendations for future business transformation.</li><li>Strong collaboration skills and ability to partner with key internal partners to drive change &amp; continuous improvement.</li><li>Experience working for a multinational organization and working with colleagues/subordinates in other locations as well as international locations.</li><li>Proven ability to engage and motivate individuals and teams for positive results (bringing the best out of others).</li><li>Sense of urgency and ownership of resolution, meeting established performance objectives and customer commitments.</li><li>Experience presenting results to an executive team, demonstrating strong project management skills.</li><li>Min 3+ years of experience leading continuous improvement initiatives with sustainable results.</li><li>Ability to manage multiple and sometimes conflicting priorities and specific time constraint.</li><li>Ability to positively influence at all levels of the organization.</li><li>Ability to build consensus and strong commitment from others.</li><li>Excellent verbal and written communication skills.</li><li>Demonstrated strong project management skills.</li></ul> Work Environment: <ul><li>The global transformation lead will be based in a regional service center.</li><li>Must be available to work across varying time zones.</li><li>10-15% international travel is expected.</li></ul> Competencies: <ul><li>Contribute independently towards: courage, nimble learning, strategic mindset, develop talent, drive engagement.</li><li>Contributes through others to: Build effective teams, drive results, customer focus.</li></ul>

Role Description: <ul><li>As a Technical Lead you will be part of the Industrial IoT Platform team.</li><li>As part of the team, you will lead end-to-end technical capability building for the platform supporting our manufacturing &amp; engineering processes and accelerating the digital transformation.</li></ul> Responsibilities: <ul><li>You will be the main point of contact to define the strategy for technical capabilities evolution and the associated roadmap.</li><li>You will collaborate with the Industrial IoT Platform Manager and you will collaborate with other Technical Leads on the team through regular touchpoints.</li><li>You will drive the conceptualization, co-design, delivery of the portfolio of technical capabilities, development of business/technical capability mapping for continuous development along with business and internal IT stakeholders</li><li>You will own the backlog/pipeline of functional and non-functional requirements associated with the capabilities and drive the delivery with a development team.</li><li>You will collaborate with Platform, Solution and Domain Architects to ensure the alignment with reference platform architecture.</li><li>You will be required to maintain in-depth knowledge of business functionalities and their association with technical capabililies as you will design key technologies, and/or data architecture to meet business needs while ensuring the alignment with IT standards</li><li>You will scout industry trends and propose technologies, technical Solutions, performing POCs of potential solution implementation for our clients needs within existing their landscape</li><li>You will be accountable to manage the Technical-Debt and TCO optimization of the solutions in your portfolio of capabilities.</li><li>You will enforce cross-solution collaboration and reusability of existing practices and building blocks.</li><li>You will collaborate with the Platform Engineering team to build and maintain engineering standards such as DevOps, PlatOps, TechOps practices and support teams in achieving engineering practices excellence</li><li>You will collaborate with the Industrial IoT Operations team to ensure the reliability and fullfillment of SLA.</li><li>You will collaborate with our clients global/affiliates to support RFI and RFP processes for IT solutions &amp; Technologies and participate in reviewing vendor submissions and suggesting that meet our clients requirements, including compliance with established standards and best practices.</li></ul> Requirements: <ul><li>University degree in Computer Science/Information Systems or equivalent practical experience.</li><li>10+ years of professional experience in IT Delivery in Consulting, Tech, Manufacturing, Pharma Industries or similar.</li><li>3+ years of professional experience in Technical Product Management.</li><li>Exposure to international environments, with a proven track record in a fast-paced, sometimes ambiguous environment.</li><li>Clear written and verbal communications skills; Attention to detail, self-motivated, creative, and flexible; excellent time management and organizational skills.</li><li>Mastering cloud technologies, architectures and ecosystem.</li><li>Mastering Enterprise Integration practices (SOA, Microservices, ESB, ETL/ELT, Service Mesh, API.</li><li>Hands-on experience with database design, both SQL and NoSQL (including TimeseriesDB).</li><li>Hands-on experience with integration standards SOAP, REST, WS*, JWT, AMQP, MQTT. FTP.</li><li>Hands-on experience with AWS platform (EC2, S3, Security, Lambda, EKS, IoT Greengrass, AppSync) or equivalent services in Azure or GCP.</li><li>Hands-on experience with building micro-frontend and backend applications for web and/or mobile devices.</li><li>Proficiency in Data Modelling, Master and Meta-Data, Datawarehouse domains (e.g., Inmon, Kimball, Data-Vault, Data-Mesh).</li><li>Proficiency in Manufacturing technologies and themes (IT/OT Convergence, Purdue Model, Industrial Protocol, OPC DA, OPC UA, PLC vs Equipment vs Devices vs Sensor)</li><li>Proficiency in using or building application observability.</li><li>Understanding of Identity and Access Management (SSO with SAML, LDAP, Kerberos, OAuth) and Authorization with RBAC/ABAC modelling.</li><li>Understanding of Industry 4.0/Industrial IoT concepts and associated technologies.</li><li>Understanding of manufacturing processes and practices (Make2Sell, Make2Stock, Lean, Loss Reduction, Demand Planning and Scheduling, Factory Logistic, etc.), and reference models (ISA95, RAMI 4.0, etc. )</li></ul> Nice to have: <ul><li>Certifications: AWS Certified Solutions Architect – Associate, Professional or AWS Certified Data Analytics - Specialty Certification.</li><li>Hands-on Experience with Atlassian Suite (Jira, Confluence, Bitbucket, BigPicture).</li><li>Hands-on Experience with Microsoft PowerBI and Grafana.</li><li>Understanding of SAP technologies is a plus (e.g., PI, BODS, Transactions and Tables).</li><li>Understanding of Machine-Learning key practices (Features Extraction, Model Inferencing, Data Discovery).&nbsp;</li></ul>

Role Description: <ul><li>Trade promotion management business analyst will be key IT partner for driving tech programs across the Commercial program with focus in TPx ( Trade promotion Management, Execution &amp; Optimization ) for AMEA, with the purpose of business-IT joint strategy development, solution discovery, project planning &amp; delivery, service management, risk management and relationship management across key functions such as sales and finance.</li><li>The Business analyst will work in the capacity of program orchestrator to facilitate defining and executing a well-orchestrated delivery plan jointly with the external technical solution partner(s), the BU IT teams and regional/global stakeholders to ensure on time, on quality delivery of the program.&nbsp;</li><li>The Business analyst will own business-IT collaboration on a regional wide implementation of the next generation TPM (Trade Promotion Management) &amp; other commercial platforms for the our client AMEA region.</li><li>The role involves building strong business partnership across functions and BU leadership, influencing the BU stakeholders (BU IT and BU business team), jointly with his/her regional business counterpart, to provide the due governance and orchestration of the defined TPM/O roadmap.&nbsp;</li></ul> Responsibilities: <ul><li>As a key member of the our client commercial IT light house, be accountable for the governance, delivery co-ordination and execution of the overall AMEA TPx ( TPM, TPE, TPO) programs as per the defined AMEA commercial roadmap. our client AMEA Operating model is one of regional governance/stewardship and BU owned execution and accountability.</li><li>Be the Regional Commercial Lighthouse IT SPOC for the BU Project execution team (BU IT &amp; business owners) to ensure on time and on quality delivery and execution of the BU level project, including and not limited to project operational and advisory to issues, and/or escalations.</li><li>Hands on participation at the project execution level as when required. BU Project execution team (BU IT &amp; business owners) will own the project execution accountability but an attitude of ‘rolling up the sleeves’ is required.&nbsp;</li><li>Build strong partnerships with the BU Project execution team (BU IT &amp; business owners), regional and global stakeholders, to fully leverage them for solution design, delivery and sustainment to achieve optimum outcomes for the TPM/E/O program.</li><li>Partnering jointly with the BU Project execution team (BU IT &amp; business owners), regional and/or global stakeholders to ensure conformance of IT gates process – including but not limited to – System and Technical System Architectural, PMO, procurement related due diligence, vendor DD</li><li>Support commercial systems leaders during technical vendor(s) evaluation to ensure on time and on quality delivery and execution of the BU level project, including and not limited to ensuring technical vendor(s) adherence to defined quality metrics and Service Level Agreements (SLA).</li><li>Working together with the BU IT leads and PM(s), manage overall TPM/E/O financial planning, budgeting, and actualization process to ensure conformance to projections and actuals.</li><li>Be the bridge between global &lt;-&gt; region with respect to globally driven (top-down) guidelines, best practices and advisory with respect to TPx solutions to the region, and also surfacing regional/BU specific nuances back to global (bottoms up).</li></ul> Requirements: Technical expertise <ul><li>5-7 years+ IT global/regional program delivery, preferable with CPG businesses.</li><li>Ability to own and manage business &amp; system requirements for projects and adept in process mapping, interface documentation and traceability matrix and process change management&nbsp;</li><li>Extensive functional experience Sales &amp; Marketing focused on Revenue growth management, and trade promotions (General Trade &amp; Modern Trade)</li><li>Proven track record in working with multiple Clients (India and global) and in complex, multi-location projects with multiple stakeholders.</li><li>Proven track record in implementation of a regional wide TPx platform solution (end-to-end), harmonizing both business process and technical solutions across a legacy demographic of disparate systems:</li><li>Including integration with surrounding ecosystems – including but not limited to – ERP and other surrounding enterprise applications stack.</li><li>Proven track record in the OCM (Organization change management) aspect of a regional platform roll out across a highly diversified and disparate people/process and technology demographic</li></ul> Experience in the following domains would be a big advantage. <ul><li>RGM Analytical platforms – Tredence, Acumen, Kantar, Salesforce etc. and precision commercial solutions around - Pricing, Trade Architecture, Mix Management, full funnel marketing and retail execution</li><li>Data &amp; Analytics expertise with both sell in and sell out and/or any other external data sources (Nielsen as an example).&nbsp;</li></ul>

Responsibilities: &nbsp;Business Partnership &amp; IT Planning&nbsp; <ul><li>Establishes and maintains a strategic relationship with key stakeholders in business and the IT organization.</li><li>Setup and Drive digital finance agenda, across process, people and technology collaborating with business stakeholders</li><li>Provide thought leadership around the use of technology to achieve business goals and objectives.&nbsp;</li><li>Supports the development of a 3-5-year roadmap, providing annual reviews of status collaborating with business stakeholder and enterprise architects</li><li>Supports development of the AMEA template across technology for these processes. Works with Global teams to establish the Global templates and ensure the sanctity of the templates</li><li>Works with Architects in other areas to discuss potential solutions that match the business strategy with the technology strategy with integrated solutions</li><li>Define solutions and timelines with partner teams</li><li>Define and execute optimal project plans with partners and Business stakeholders</li><li>Proponent of Agile driving quicker and faster delivery with excellence</li><li>Drive S4 HANA Template design and delivery for AMEA for Finance&nbsp;</li><li>Deliver innovative, efficient and cost effective solutions to meet enterprise needs and to drive business growth and profitability</li><li>Assure secure compliant stable operations</li><li>&nbsp;Act as Leading change agent in delivering and embrace digital strategies. Influence the prioritization of Information Technology decisions for the global businesses to ensure world class delivery and value for IT investment</li><li>&nbsp;Application Delivery – Define, analyze, and deliver business initiatives in accordance with business and IT priorities and annual budgets.&nbsp;&nbsp;&nbsp;</li></ul> Identify technology opportunities which provide strategic/tactical advantages in planning, managing and conducting the business. Engage with key customers and other external business partners to deliver IT solutions in a high quality, globally conscious manner. <ul><li>&nbsp;Build Talent – Promote and build global leaders, develop staff with the needed functional and technical skills required to meet&nbsp;growing application portfolio and changing technology needs.</li><li>&nbsp;Provides Business Technology thought leadership, bringing knowledge and solutions to drive business outcomes. Thinks ‘digital’ and embraces next generation ways of doing work.</li><li>&nbsp;Adopts a GM mindset and has relevant finance/P&amp;L understanding</li></ul> Advocacy&nbsp; <ul><li>Manage multiple 3rd party vendors ensuring high service level and optimal cost</li><li>Partner with Senior Business stakeholders</li><li>Ensure scalability of the programs by setting up right pr</li><li>Build Talent and Teams – Invest in building talent</li><li>Supports service improvement and business-as-usual projects by working with various service owners and Architects.</li><li>Negotiate agreements and commitments by facilitating communication between business stakeholders and IT from initial requirements to final implementation.</li><li>May communicate business feedback to the IT community.</li><li>Champions change management activities (i.e., frequent communication to staff and clients about the change and the impact of the change, advocacy, coaching, and mitigation of resistance) to minimize disruption and achieve desired results from initiatives that are triggered/enabled by technology.</li><li>Keeps ITs technology and service managers/ Vendor teams aware of key BU business issues, identifying and resolving potential problems and conflicts.</li><li>Collaborates with other IT functional areas to remain apprised of project status, and inform BU management of progress.</li><li>Work with program delivery and excellence guidelines and ensure that every project is following the same</li></ul> Consulting <ul><li>Contributes to the business’ strategic planning process.</li><li>&nbsp;Provides strategic technology and process consultation to business.</li><li>&nbsp;Performs assessments and provides recommendations on IT and business initiatives and solutions based on business relevance.</li><li>&nbsp;May advise on options, risks, costs versus benefits, and impacts on products, business processes, and system priorities.&nbsp;</li><li>&nbsp;Analyzes and advises on new business initiatives.&nbsp;</li><li>&nbsp;Stays abreast of industry trends in the business and technology to determine impact to the achievement of organization(s) goals.</li><li>&nbsp;May engage Architects/technology experts to gather information on technology trends.</li><li>&nbsp;May recommends options, identifies risks and analyzes cost vs. benefits.&nbsp;</li><li>&nbsp;Provides strategic consultation to assigned BU stakeholders in defining or designing business processes, functions and organizational structures.</li></ul> Business Case&nbsp; <ul><li>Works with business teams to understand project requirements, shapes the initial project request, and provides a high-level estimate of the project effort and cost used in cost-benefit analysis.&nbsp;</li><li>Conducts feasibility studies and makes recommendations to stakeholders based on its alignment with the business strategy and roadmap.&nbsp;</li><li>Manages the business case development process.</li><li>Contributes context to the business case such as recommending expenditures based on the size, scope, and cost of hardware and software components.&nbsp;</li><li>&nbsp;Reviews and evaluates business cases to confirm identified financials and risks, validate value and business alignment, and recommend a course of action.</li><li>&nbsp;Presents business cases to the BU management.</li><li>Ensures anticipated benefits are realized and key process indicators and report card is measured, tracked and communicated.&nbsp;</li><li>Facilitates agreement on organizational work models to meet business requirements.</li></ul> Planning and Prioritization&nbsp; <ul><li>Works with organization stakeholders and technical resources to create and implement a solution required to meet organization(s) business goals.</li><li>Monitors business demand to enable appropriate planning of IT’s resources.</li><li>Maintains awareness of changes to organization(s) strategy, goals and processes to ensure solutions/requirements/priorities appropriately reflect the needs of the organization(s).&nbsp;</li><li>Facilitates changes when necessary.</li></ul> Risk Management <ul><li>Works with business stakeholders in the identification and evaluation of risks associated with business decisions.&nbsp;</li><li>Identifies risks, outside of current project scope, that will impact the organization(s) such as business process or IT security,&nbsp;</li><li>May help in the development of risk mitigation plans.&nbsp;</li></ul> Communications <ul><li>&nbsp;Manages business expectations</li><li>&nbsp;Stays informed on project(s) status in order to provide business with regular status.</li><li>&nbsp;Communicates with organization’s stakeholders, project managers, and other to ensure awareness of progress, risks, and results.</li></ul> Measurements <ul><li>&nbsp;Ensures that projects align with the technology that best provides maximum return on investment,</li><li>&nbsp;Works with business and IT executives to define business and IT performance metrics.</li><li>&nbsp;Measures, tracks and reports on benefits realization, IT performance, and customer satisfaction levels.</li><li>&nbsp;Manages development and implementation of a plan(s) to improve client satisfaction.</li></ul> Service Level Agreements (SLAs) <ul><li>&nbsp;Reviews Service-Level Agreements (SLAs) with clients in accordance with IT standards and specifications as required.&nbsp;</li><li>&nbsp;&nbsp;Communicates SLA results and issues to appropriate stakeholders.</li></ul> &nbsp;&nbsp;Work Environment: <ul><li>Describe the working conditions related to the job including physical requirements, equipment used, time constraints, public contact, etc.&nbsp;Work is performed in typical office environment including normal work activities.</li><li>Travel to international/domestic locations based on project asks</li></ul> &nbsp;Requirements: <ul><li>&nbsp;10-16 years of relevant technical and business work experience.</li><li>Manage multiple vendors.</li><li>Has the experience and cultural awareness required to work effectively with a global team.&nbsp;Developing strategic plans and setting timelines for evaluation, development, and deployment of solutions</li><li>&nbsp;Identifying opportunities for simplifications and digitization of various workflows across the organization</li><li>&nbsp;Supervising quality assurance processes, integration, and system tests</li><li>&nbsp;Excellent leadership, team building, and management skills</li><li>&nbsp;Ability to Communicate and inspire confidence at a senior level with technical and non-technical audiences</li><li>&nbsp;Experience in the identification, evaluation and documentation of process flows, risks and controls</li><li>&nbsp;Good Knowledge of SAP ECC, SAP S4&nbsp;Finance and Controlling</li><li>&nbsp;Should have run large scale tech led transformation programs&nbsp;</li><li>&nbsp;Ability to engage with functional business leaders at a strategic level, as well as with delivery teams at an operational level</li><li>&nbsp;Hands-on experience leading such areas end-to-end and track record of delivering results and business value</li><li>&nbsp;Requires team leadership skills, experience/in-depth knowledge of business operations and IT processes.</li><li>&nbsp;Experience with organizational change management preferred.</li><li>&nbsp;Experience managing vendors and external project resources</li><li>&nbsp;Engineer / MBA or equivalent degree in Tech/ Information Systems from tier 1 college.&nbsp;</li><li>&nbsp;Very strong academic background</li><li>&nbsp;Can do attitude</li><li>&nbsp;Proficient in English Language (Writing, reading &amp; Speaking)</li></ul>

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8 sla Jobs found

Multi-Vendor COE - PLM

Sr. Team Leader Employee Care

Sr. Technical Analyst

Senior SAP - Functional Administrator

GBS Transformation Lead HTR

Tech Lead - Industrial IoT Platform

TPM IT Business Analyst

Lead Business Partner Finance – Enterprise Systems, AMEA

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8 sla Jobs found

Multi-Vendor COE - PLM

Sr. Team Leader Employee Care

Sr. Technical Analyst

Senior SAP - Functional Administrator

GBS Transformation Lead HTR

Tech Lead - Industrial IoT Platform

TPM IT Business Analyst

Lead Business Partner Finance – Enterprise Systems, AMEA

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WhiteCrow is on a mission to connect companies with the best talent across the globe.