Senior/Principal Consultant

TA Supervisor

Manager - Card Authorisation & Fraud Detection Analyst 

AVP/VP - Remittances/Cash Management

Service Delivery Manager

Responsibilities:&nbsp; Talent Sourcing &amp; Pipeline Development <ul><li>Build and maintain a strong pipeline of candidates for various key roles.&nbsp;</li><li>Develop and implement innovative hiring strategies using Market intelligence &amp; Talent Mapping tools.</li><li>Leverage a mix of sourcing channels: Internal/External career sites, social media Hiring such as LinkedIn.&nbsp;</li></ul> Employer Branding &amp; Candidate Engagement <ul><li>Position the company as an employer of choice in the IT / Non- IT, Engineering space.&nbsp;</li><li>Create content and campaigns targeting industry professionals (e.g., webinars, blog posts, meetups, Events)</li><li>Craft compelling job descriptions and recruitment materials tailored for manufacturing, Production and Engineering professionals.&nbsp;</li></ul> Full-Cycle Recruitment <ul><li>Manage end-to-end recruitment: sourcing, screening, interviewing, offers &amp; compensation negotiation and onboarding</li><li>Collaborate with hiring managers to define role requirements and ideal candidate profiles.</li><li>Implement structured interview processes, including assessments.</li></ul> Stakeholder Management <ul><li>Act as the primary liaison between candidates and internal stakeholders</li><li>Provide regular hiring updates, metrics, and insights to leadership</li></ul> Data-Driven Recruiting <ul><li>Use analytics to track sourcing effectiveness, time-to-hire, offer acceptance rates, and pipeline health.</li><li>Ensure Global Hiring Metrics, SLA and targets are aligned and achieved</li><li>Publish Daily / Weekly / Monthly reports on the efforts and progress</li><li>Optimize hiring funnel using recruitment metrics and KPI</li></ul> Requirements: <ul><li>8+ years of experience in end-to-end recruitment, with client management and hands on sourcing.&nbsp;</li><li>Experience required in international recruitment for either APAC, US, UK, SEA, Dubai, ME, UAE.&nbsp;</li><li>Skills: Excellent communication skills, Client Management, Stakeholder management, sourcing, end to end recruitment.&nbsp;&nbsp;</li></ul>

Responsibilities: Execute Hiring Strategies; <ul><li>Collaborate with Regional TA Manager, Business Leaders, HR partners, and Business teams to understand short- and long-term hiring needs.</li><li>Assist in developing and executing hiring plans, executing Global SLAs are aligned with the Business Goals</li><li>Stay informed about industry trends, market conditions, and emerging hiring practices &amp; tool</li></ul> Talent Sourcing &amp; Pipeline Development: <ul><li>Build and maintain a strong pipeline of candidates for various key roles such as NPD, NPI, PDE, MPDE and many more.</li><li>Assist the Regional TA Manager to develop and implement innovative hiring strategies using Market intelligence &amp; Talent Mapping tools.</li><li>Leverage a mix of sourcing channels: Internal/External career sites, social media Hiring such as LinkedIn, TikTok, Instagram, Facebook etc., Job Boards such as JobStreet, Monster</li><li>Familiar with hiring tools such as HireEz, ZoomInfo. Leverage employee referrals, and University hiring</li></ul> Employer Branding &amp; Candidate Engagement: <ul><li>Position the company as an employer of choice in the Engineering, Tech and manufacturing space.</li><li>Create content and campaigns targeting industry professional (e.g., webinars, blog posts, meetups, TechEvents)</li><li>Craft compelling job descriptions and recruitment materials tailored for manufacturing, Production and Engineering professionals</li></ul> Full-Cycle Recruitment: <ul><li>Deliver end-to-end recruitment: sourcing, screening, interviewing, offers &amp; compensation negotiation and onboarding</li><li>Collaborate with hiring managers to define role requirements and ideal candidate profiles.</li><li>Assist implement and monitor structured interview processes, including technical assessments</li></ul> Stakeholder Management: <ul><li>Act as the primary liaison between candidates and internal stakeholders</li><li>Provide regular hiring updates, metrics, and insights to leadership</li></ul> Data-Driven Recruiting: <ul><li>Use analytics to track sourcing effectiveness, time-to-hire, offer acceptance rates, and pipeline health.</li><li>Ensure Global Hiring Metrics, SLA and targets are aligned and achieved</li><li>Publish Daily / Weekly / Monthly / Qtrly reports on the efforts and progress</li><li>Optimize hiring funnel using recruitment metrics and KPI</li></ul> Requirements: <ul><li>Overall 8+ years of experience with Minimum of 5+ years from relevant industry</li><li>Preferably an Engineer of any discipline, but not mandatory (OR) Bachelor’s degree or higher in business administration or related field</li></ul>

Key responsibilities Authoriser - Card Authorisation • Process and authorize credit &amp; debit card transactions in a timely and accurate manner. •Perform voice-authorisation and give assistance to merchants and customers at POS transactions. • Meeting Service Level Agreements (SLA) standards on pick-up call (for merchants and customers). • Manage email duties, assisting Call Centre &amp; RMs on block/unblock cards, temporary increase limit adjustment, and bypass security check for customers. • Support Cards &amp; Payments (CPP) Cards Operations to process Authorisation code for unsecured products.&nbsp; Authoriser – Merchant and Customer Support • Establish and maintain relationships with merchants, providing support and guidance on credit &amp; debit card transaction processes. • Assist merchants with inquiries and resolve any issues related to card authorizations. • Assist in transaction code cancellation request receive from merchants, customers and Contact Centre. • Respond to customer inquiries regarding credit &amp; debit card transactions and account statuses. • Educate customers on card usage, security, and fraud prevention. • Assist customer to adjust Temp Increase Limit. • 24/7 emergency card replacement support. • Act as point-of-contact with Card Scheme&nbsp;&nbsp; Authoriser – Card Surveillance Support (transaction monitoring) • Monitor and review card transactions for potential fraud and irregularities. • Monitor cards transaction in real time alerts queue and identify high risk transactions. • Monitor and analyze transactions to detect fraudulent activities using Visa/Mastercard fraud detection tools. • Observe customer transactions and identify suspicious and fraudulent activities such as account take over (scam fraud), friendly fraud, lost &amp; stolen card, and Credit Master attacks. Block/unblock cards, and attempt transaction cancellation when necessary. • Contact customer or manually trigger SMS notification to alert customer of suspicious transaction and perform verification with customer. • Follow-up on uncontactable customer by calling or sending SMS to notify to mitigate losses. • Manage customers expectation and explain to customer on fraudulent transactions and scam activities. • Support Fraud Investigation Team and Fraud Issuing team when required on fraud matters. • Perform merchant ID blocking to prevent Bin attack fraud and support CPP on parameter maintenance for 3DS system. Requirements • Diploma or equivalent qualification preferred. • Proficient in English. Ability to converse in in Mandarin (and dialects), Bahasa Malay, Tamil will be a plus. • Able to use MS Office and possess good written and communication skills. • Pleasant disposition with good interpersonal skills. • Possess strong analytical skills. • Possess high standard of customer service.&nbsp;

Responsibilities: <ul><li>Lead the Remittance Team in Malaysia Hub to ensure the highest processing standards are consistently attained.&nbsp;</li><li>Plan, review, organize and supervise the functioning of Remittance processing – daily activities, management of volumes and transaction processing, hiring, and training of resources etc.</li><li>Process and/or approve Remittance requests with accuracy and within established SLA in compliance with regulatory laws, internal policy and procedures.</li><li>Ensure all SLA’s / KPI’s as agreed with the Singapore team are duly met and active steps taken to ensure consistency in delivery.</li><li>Ensure all controls – Start of day, intraday and End of day are meticulously followed, and evidence kept of the same.</li><li>Implement and maintain a high standard of operations control and compliance to always protect the Group’s and Clients’ interests.&nbsp;</li><li>Ensure all operations managed by the team are always ‘audit worthy’ and will pass scrutiny of the various 1st, 2nd and 3rd lines of defence teams.</li><li>Ensure escalations are raised to the Singapore team on a timely basis, as required.</li><li>Manage the key operational risk indicators of the team and maintain within acceptable levels.</li><li>Ensure any complaints and queries from the Singapore team (including from Business Units) are handled on a timely basis without recurrence.</li><li>Review all People aspects of the team – optimally trained, motivated team who can deliver as per SLA requirements. Provide guidance to staff as required on all technical and non-technical requirements, as needed</li><li>Participate in projects and discussions with the Singapore team, as required.</li><li>Strong commitment and drive to Eliminate, Simplify and Automate process.&nbsp;</li><li>Other tasks as directed by Department Head.</li></ul> Requirements: <ul><li>Bachelor’s degree/ Diploma holder</li><li>At least 5 years relevant experience.</li><li>Good knowledge of Inward/Outward Remittance .</li><li>Able to multi-task and work under tight deadlines.</li><li>Sound judgement and initiative.&nbsp;</li><li>Good analytical and problem solving skills.&nbsp;</li><li>Able to work with minimal supervision and a team player.&nbsp;</li><li>Good communication and interpersonal skills.</li><li>Able to work independently and in a team.&nbsp;</li><li>Excellent interpersonal and communication skills.</li><li>Proficient computer skills. Those with working experience with Excel VBA, Macros will have an added advantage.</li><li>Must be able to work on public holidays, when required.</li></ul>

Responsibilities: Manage Relationship with business on Run service: <ul><li>In charge of Run activities for applications or services and conduct business review with business representatives</li><li>Manage escalation from business teams and ensure business continuity and follow till closure</li><li>Manage dependencies and trigger hierarchical escalation protocol as needed ("pending by user, awaiting vendor status" tickets etc.)</li><li>Own critical outbound communications from IT with business</li><li>Conduct or collaborate with BRM for demand management for minor evolutions in alignment with build teams</li><li>Track and ensure business satisfaction and take necessary action to improve CSAT progressively</li><li>Contribute to larger community of SDM and ITSM Process Owner.</li><li>Onboard other scope into service as the organization is moving to Platform organization.</li></ul> Monitor and control service delivery: <ul><li>Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review</li><li>Review ticket backlog (especially aging tickets) on regular basis and prioritize as per SLA commitments when applicable</li><li>Track, analyze and report metrics (SLA and KPI) and take corrective actions as needed for service excellence</li><li>Work with Application management service partner to generate actionable insights to improve system availability and performance</li><li>Ensure Knowledge Mgmt. and build to run practices are followed and regularly conduct audits</li><li>Recommend, monitor, and ensure continuous improvement activities are delivered by AMS teams</li><li>Increase the ITIL compliance for all services delivered by teams (incident, problem, change.)</li><li>Review global process KPIs using power BI dashboard for process excellence and draft process improvement suggestions</li><li>Lead change management including process governance, CAB &amp; quality control.</li></ul> Requirements: <ul><li>High level of business orientation</li><li>Proactive and process mindset</li><li>Solid IT process knowledge with very good ITIL understanding</li><li>Practical knowledge and experience on IT process development and service roll outs</li><li>Strong experience in supplier collaboration with offshoring model (located in India)</li><li>Demonstrated ability to communicate effectively with different stakeholders (both written and oral).</li><li>Ability to operate in a large and complex organization which is transformation to become more professional.</li><li>Strong Change Management skills</li><li>Excellent problem solving &amp; team collaboration skills</li><li>Experience on SAP function modules (FICO, SD, MM, WM)</li><li>Proven 6+ years working experience as an IT service delivery manager or coordinator</li><li>Knowledge of IT Service Management ITIL EXPERT certification will be appreciated)</li><li>Proven track record in IT/IS Project Management (PMI, Prince 2 certification will be appreciated) including coordination of various teams and service providers</li><li>Experience on SAP (SRM, ABAP, GRC)</li><li>Proficiency in using ServiceNow, PowerBI</li></ul>

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Senior/Principal Consultant

TA Supervisor

Manager - Card Authorisation & Fraud Detection Analyst

AVP/VP - Remittances/Cash Management

Service Delivery Manager

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Senior/Principal Consultant

TA Supervisor

Manager - Card Authorisation & Fraud Detection Analyst

AVP/VP - Remittances/Cash Management

Service Delivery Manager

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