Lead, Data & AI Governance

Global Bid Manager/Senior Manager, Commercial Excellence

TA Specialist

Senior Supervisor - Community Management

Senior Executive - Facilities Management

Manager - Card Authorisation & Fraud Detection Analyst 

Service Delivery Manager

Responsibilities: Strategy, Framework &amp; Policy Architecture <ul><li>Define Group-wide Data &amp; AI Governance strategy, framework, operating model and roadmap, aligned to business strategy and AI ambitions</li><li>Author and maintain the Groups policy architecture - policies, standards, guidelines and procedures</li><li>Provide oversight, challenge and monitoring of adherence to policies and standards</li><li>Lead the continuous-improvement agenda for governance maturity through targets and metrics</li></ul> Governance Operating Model &amp; Stewardship <ul><li>Establish the governance model: define decision rights (RACI), and Data Owners and Stewardship roles across the business units</li><li>Translate governance topics into business-relevant insights for the relevant audiences.</li></ul> Data Governance, Catalogue &amp; Metadata Standards <ul><li>Set Group standards for data ownership, critical data elements, business glossary, metadata, data classification and dataset certification</li><li>Mandate data contracts on critical datasets and lineage coverage, embedding governance checks into the delivery lifecycle</li><li>Own the access governance standard and govern access to data, balancing innovation with appropriate controls</li></ul> Data Quality Management <ul><li>Own the Group data quality policy and standard - quality dimensions, rule libraries, thresholds and SLAs</li><li>Oversee the data quality operating loop, per-domain scorecards, remediation to SLA and owner-accountability reporting</li><li>Set the dataset certification regime before business use</li></ul> Data Protection, Sharing &amp; Retention <ul><li>Partner with Cybersecurity and Data Protection Office to develop and maintain the data protection framework and policies</li><li>Oversee data-sharing, retention and disposal practices across various stakeholders</li><li>Collaborate with Legal, Privacy and Compliance to ensure data compliance across jurisdictions</li><li>Manage and escalate data protection risks, tracking mitigations to closure</li></ul> Master Data Management <ul><li>Serve as design authority for master data capability, to centralize and manage master and reference data efficiently</li><li>Broker and secure ratification of master data design decisions across systems and stakeholders</li><li>Drive change management, adoption, integration and scaling of the MDM platform across the organization</li></ul> Regulatory Compliance, Risk &amp; Assurance <ul><li>Conduct regulatory horizon scanning across the jurisdictions where company operate, re-baselining policies, controls and plans as laws and standards evolve</li><li>Lead Group-wide Key Risk and Control Self-Assessment initiatives for Data and AI, and coordinate data and AI audits, compliance reviews and inspections</li></ul> Leadership, Reporting &amp; Culture <ul><li>Own the governance KPI metrics, dashboards, and reporting for executive stakeholders</li><li>Serve as the senior liaison between business units and technology on governance requirements</li><li>Be an agent of change inculcating data and AI governance culture and discipline across the organisation</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science, Information Management, Data/Analytics, Engineering, Law, or a related discipline; a relevant postgraduate qualification is an advantage.</li><li>Ongoing commitment to training and professional development.</li><li>At least 8 years of working experience in data management, including 5 or more years leading Data Governance, Data Quality or Master Data Management programmes in multi-entity or regulated organisations.</li><li>Extensive knowledge of data and AI regulatory, standards, and compliance requirements.</li><li>Experience in AI or model governance, model risk management or responsible-AI programmes, including generative AI; exposure to agentic AI governance is an advantage.</li><li>Proven track record standing up or transforming a governance function and operating model.</li><li>Good understanding of risk management and compliance frameworks and related disciplines such as risk and control self-assessment.</li><li>Experience in designing and delivering a Master Data Management capability.</li><li>Strong hands-on technical fluency: proficient in SQL with working Python; credible with modern data catalogues (e.g. DataHub, Microsoft Purview), data quality frameworks, data contracts and lineage, policy-as-code access models and Git / pull-request-based delivery.</li><li>Relevant certifications such as Certified Data Management Professional (CDMP), Certified Information Management Professional (CIMP) or Certified Information Systems Auditor (CISA) are strongly preferred.</li><li>Excellent written and oral communication; skilled at authoring policies, standards, guidelines and executive materials that business and engineering teams can act on.</li></ul>

Responsibilities: Request for Proposal (RFP) Orchestration and Qualification <ul><li>Own the RFP intake register and the qualification gate: scope, win-odds and capacity assessment; resource allocation proposal to Global Account Director (GAD) / Head, Global Key Accounts.</li><li>Build and run the end-to-end bid plan: cadences, stage gates, task delegation and deadline enforcement across all workstreams.</li><li>Organise the mandatory RFP strategy kick-off; prepare gate packs — GAD / HGKA decides at every gate.</li></ul> Standard Ground Handling Agreement (SGHA), Service Level Agreement (SLA) and Contract Alignment <ul><li>Build and maintain the global SGHA clause library and deviation register.</li><li>Issue the global SGHA baseline per RFP; consolidate regional mark-ups (EMEA capability, Americas contract team, APAC Commercial) into one position for GAD negotiation.</li><li>Coordinate SLAs with Service Delivery — secure the internal can we deliver this sign-off before commitments go to the customer; run SGHA and SLA as one negotiation track.</li><li>Co-ordination with Group Legal on company standard terms.</li><li>Route material SGHA / SLA deviations to the Pricing Manager for pro-forma impact; track contract signatures through to completion.</li></ul> Proposal Excellence <ul><li>Solution narrative and executive summaries tailored per evaluator audience; run the internal bid review (quality gate).</li><li>Build the boilerplate template library; evaluate and deploy AI / RFP tooling (e.g., Loopio) to lift quality and velocity.</li><li>Own portal submission — zero-error, deadline-critical, in the customers timezone.</li></ul> Continuous Improvement <ul><li>Facilitate structured win / loss debriefs after every RFP.</li><li>Between RFPs, when not engaged on live bids: build and maintain the bid process library, boilerplate templates and SGHA clause library.</li></ul> Requirements: <ul><li>With 10 to 12 years relevant Pre-Sales experience with an AI first mindset.</li><li>Aviation / ground &amp; cargo handling experience essential; SGHA working knowledge a strong differentiator.</li><li>Project management of complex, multi-workstream bids under hard external deadlines.</li><li>Stakeholder management and influence without authority — across regions, functions and seniority.</li><li>Contract management acumen; sound commercial judgment; thrives in ambiguity.</li><li>Hands-on with bid and AI tooling (Loopio or similar); takes initiative, rolls sleeves up.</li><li>Executive presence; excellent written narrative and presentation craft.</li></ul>

Responsibilities: Executing Hiring Strategies: <ul><li>Collaborate with business leaders, HR partners, and Business teams to understand short- and long-term hiring needs.</li><li>Develop hiring plans, agreed Global SLAs are aligned with the Business Goals</li><li>Stay informed about industry trends, market conditions, and emerging hiring practices &amp; tool</li></ul> Talent Sourcing &amp; Pipeline Development: <ul><li>Build and maintain a strong pipeline of candidates for various key roles such as NPD, NPI, PDE, MPDE and many more.</li><li>Develop and implement innovative hiring strategies using Market intelligence &amp; Talent Mapping tools.</li><li>Leverage a mix of sourcing channels: Internal/External career sites, Social Media Hiring such as LinkedIn, TikTok, Instagram, Facebook etc., Job Boards such as JobStreet, Monster</li><li>Familiar with hiring tools such as HireEz, ZoomInfo.&nbsp;Leverage employee referrals, and University hiring</li></ul> Employer Branding &amp; Candidate Engagement: <ul><li>Position the company as an employer of choice in the Engineering, Tech and manufacturing space.</li><li>Create content and campaigns targeting industry professional (e.g., webinars, blog posts, meetups, TechEvents)</li><li>Craft compelling job descriptions and recruitment materials tailored for manufacturing, Production and Engineering professionals</li></ul> Full-Cycle Recruitment: <ul><li>Manage end-to-end recruitment: sourcing, screening, interviewing, offers &amp; compensation negotiation and onboarding</li><li>Collaborate with hiring managers to define role requirements and ideal candidate profiles.</li><li>Implement structured interview processes, including technical assessments</li></ul> Stakeholder Management: <ul><li>Act as the primary liaison between candidates and internal stakeholders</li><li>Provide regular hiring updates, metrics, and insights to leadership</li></ul> Data-Driven Recruiting: <ul><li>Use analytics to track sourcing effectiveness, time-to-hire, offer acceptance rates, and pipeline health.</li><li>Ensure Global Hiring Metrics, SLA and targets are aligned and achieved</li><li>Publish Daily / Weekly / Monthly / Qtrly reports on the efforts and progress</li><li>Optimize hiring funnel using recruitment metrics and KPI</li></ul> Requirements: <ul><li>5+ years of recruitment experience, with strong hands-on exposure to direct/permanent hiring in manufacturing or industrial environments.</li><li>Proven experience managing end-to-end recruitment — sourcing, screening, interviewing, offer management and onboarding coordination.</li><li>Strong capability in hiring technical, engineering, production, maintenance and other manufacturing-related positions across various levels.</li><li>Excellent stakeholder management skills, with the ability to work closely with hiring managers and business leaders to understand requirements and deliver hiring targets.</li><li>Strong local talent sourcing network in Chonburi / Eastern Economic Corridor (EEC); proficiency in Thai and English with strong communication and candidate-engagement skills.</li></ul>

Responsibilities: <ul><li>Manage day-to-day community operations, including regular site inspections and monitoring overall community conditions and service quality.</li><li>Manage residents/owners and resolve complaints, acting as a key point of contact and ensuring timely and satisfactory resolution.</li><li>Supervise contractors and third-party service providers, ensuring compliance with contracts, SLAs and required quality standards.</li><li>Support service-charge collection, budgeting, NOLs, documentation, reporting and continuous community improvement initiatives.</li></ul> Requirements: <ul><li>UAEN / UAE National with a Bachelor’s degree and a minimum of 2 years of relevant experience in community management, property management, facilities management or a related field.</li><li>Experience in residential communities, master communities or mixed-use developments, preferably within the UAE/GCC.</li><li>Strong customer service and stakeholder-management skills, with experience dealing with residents, owners, tenants, contractors and service providers.</li><li>Good understanding of community operations and technical maintenance, including site inspections, SLA monitoring, service providers, documentation, basic budgeting/Excel and reporting.</li></ul>

Responsibilities: <ul><li>Conduct daily FM operations and monitoring activities for hard and soft services at the respective sites (including cleaning, waste management, civil, mechanical, electrical and plumbing works, and all specialized works) to ensure FM services are being delivered as per agreed SLA and prepare non-compliance reports for the assigned areas.</li><li>Ensure service provider attends all re-active service requests from various stakeholders and accomplishes them as per agreed SLAs.</li><li>Assist business partners and their contractors with details on the requirements related to technical aspects, FM issues, fit-out process and issue the necessary permits.</li><li>On-time escalation of incidents/complaints to relevant stakeholders such as Security, Business entities (D3 and DI), DHAM, DCM etc.</li><li>Periodic site walk/drive-through for the infrastructure and built-up areas to identify any major facility-related non-compliances.</li><li>Collect records of utilities expenditure and support in the implementation of sustainability and utilities cost saving projects and initiatives.</li><li>Conduct necessary inspection, witness testing &amp; commissioning and manage rectification of defects and snags during the DLP in coordination with Asset Development and contractor.</li><li>Assist in meeting FM requirements of the business units during design, planning, construction, and handover stages of the newly developed assets.</li><li>Provide weekly reports on FM operations to manager.</li><li>Work closely with HSE team to identify all risks and develop and implement a closure plan. .</li></ul> Requirements: <ul><li>Bachelor’s Degree in Engineering or Facilities Management.</li><li>A professional qualification in real estate and / or facilities management (IWFM) or equivalent is desirable.</li><li>Knowledge of facilities management functions, including hard and soft services, contract management, tendering etc.</li><li>Maintain a calm demeanour with the ability to remain unfustered and maintain a cool head in different situations.</li><li>Excellent negotiation and interpersonal skills.</li><li>Excellent knowledge of maintenance and operations management.</li><li>Knowledge of Health and Safety standards is advantageous.</li><li>Understanding of statutory legislation as it relates to the built environment.</li><li>Ability to find pragmatic solutions and adapt to changing situations.</li><li>Good communication skills. Arabic is advantageous.</li></ul>

Key responsibilities Authoriser - Card Authorisation • Process and authorize credit &amp; debit card transactions in a timely and accurate manner. •Perform voice-authorisation and give assistance to merchants and customers at POS transactions. • Meeting Service Level Agreements (SLA) standards on pick-up call (for merchants and customers). • Manage email duties, assisting Call Centre &amp; RMs on block/unblock cards, temporary increase limit adjustment, and bypass security check for customers. • Support Cards &amp; Payments (CPP) Cards Operations to process Authorisation code for unsecured products.&nbsp; Authoriser – Merchant and Customer Support • Establish and maintain relationships with merchants, providing support and guidance on credit &amp; debit card transaction processes. • Assist merchants with inquiries and resolve any issues related to card authorizations. • Assist in transaction code cancellation request receive from merchants, customers and Contact Centre. • Respond to customer inquiries regarding credit &amp; debit card transactions and account statuses. • Educate customers on card usage, security, and fraud prevention. • Assist customer to adjust Temp Increase Limit. • 24/7 emergency card replacement support. • Act as point-of-contact with Card Scheme&nbsp;&nbsp; Authoriser – Card Surveillance Support (transaction monitoring) • Monitor and review card transactions for potential fraud and irregularities. • Monitor cards transaction in real time alerts queue and identify high risk transactions. • Monitor and analyze transactions to detect fraudulent activities using Visa/Mastercard fraud detection tools. • Observe customer transactions and identify suspicious and fraudulent activities such as account take over (scam fraud), friendly fraud, lost &amp; stolen card, and Credit Master attacks. Block/unblock cards, and attempt transaction cancellation when necessary. • Contact customer or manually trigger SMS notification to alert customer of suspicious transaction and perform verification with customer. • Follow-up on uncontactable customer by calling or sending SMS to notify to mitigate losses. • Manage customers expectation and explain to customer on fraudulent transactions and scam activities. • Support Fraud Investigation Team and Fraud Issuing team when required on fraud matters. • Perform merchant ID blocking to prevent Bin attack fraud and support CPP on parameter maintenance for 3DS system. Requirements • Diploma or equivalent qualification preferred. • Proficient in English. Ability to converse in in Mandarin (and dialects), Bahasa Malay, Tamil will be a plus. • Able to use MS Office and possess good written and communication skills. • Pleasant disposition with good interpersonal skills. • Possess strong analytical skills. • Possess high standard of customer service.&nbsp;

Responsibilities: Manage Relationship with business on Run service: <ul><li>In charge of Run activities for applications or services and conduct business review with business representatives</li><li>Manage escalation from business teams and ensure business continuity and follow till closure</li><li>Manage dependencies and trigger hierarchical escalation protocol as needed ("pending by user, awaiting vendor status" tickets etc.)</li><li>Own critical outbound communications from IT with business</li><li>Conduct or collaborate with BRM for demand management for minor evolutions in alignment with build teams</li><li>Track and ensure business satisfaction and take necessary action to improve CSAT progressively</li><li>Contribute to larger community of SDM and ITSM Process Owner.</li><li>Onboard other scope into service as the organization is moving to Platform organization.</li></ul> Monitor and control service delivery: <ul><li>Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review</li><li>Review ticket backlog (especially aging tickets) on regular basis and prioritize as per SLA commitments when applicable</li><li>Track, analyze and report metrics (SLA and KPI) and take corrective actions as needed for service excellence</li><li>Work with Application management service partner to generate actionable insights to improve system availability and performance</li><li>Ensure Knowledge Mgmt. and build to run practices are followed and regularly conduct audits</li><li>Recommend, monitor, and ensure continuous improvement activities are delivered by AMS teams</li><li>Increase the ITIL compliance for all services delivered by teams (incident, problem, change.)</li><li>Review global process KPIs using power BI dashboard for process excellence and draft process improvement suggestions</li><li>Lead change management including process governance, CAB &amp; quality control.</li></ul> Requirements: <ul><li>High level of business orientation</li><li>Proactive and process mindset</li><li>Solid IT process knowledge with very good ITIL understanding</li><li>Practical knowledge and experience on IT process development and service roll outs</li><li>Strong experience in supplier collaboration with offshoring model (located in India)</li><li>Demonstrated ability to communicate effectively with different stakeholders (both written and oral).</li><li>Ability to operate in a large and complex organization which is transformation to become more professional.</li><li>Strong Change Management skills</li><li>Excellent problem solving &amp; team collaboration skills</li><li>Experience on SAP function modules (FICO, SD, MM, WM)</li><li>Proven 6+ years working experience as an IT service delivery manager or coordinator</li><li>Knowledge of IT Service Management ITIL EXPERT certification will be appreciated)</li><li>Proven track record in IT/IS Project Management (PMI, Prince 2 certification will be appreciated) including coordination of various teams and service providers</li><li>Experience on SAP (SRM, ABAP, GRC)</li><li>Proficiency in using ServiceNow, PowerBI</li></ul>

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7 sla Jobs found

Lead, Data & AI Governance

Global Bid Manager/Senior Manager, Commercial Excellence

TA Specialist

Senior Supervisor - Community Management

Senior Executive - Facilities Management

Manager - Card Authorisation & Fraud Detection Analyst

Service Delivery Manager

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7 sla Jobs found

Lead, Data & AI Governance

Global Bid Manager/Senior Manager, Commercial Excellence

TA Specialist

Senior Supervisor - Community Management

Senior Executive - Facilities Management

Manager - Card Authorisation & Fraud Detection Analyst

Service Delivery Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.