TA Specialist

Senior Supervisor - Community Management

Senior Executive - Facilities Management

Service Delivery Manager

Responsibilities: Executing Hiring Strategies: <ul><li>Collaborate with business leaders, HR partners, and Business teams to understand short- and long-term hiring needs.</li><li>Develop hiring plans, agreed Global SLAs are aligned with the Business Goals</li><li>Stay informed about industry trends, market conditions, and emerging hiring practices &amp; tool</li></ul> Talent Sourcing &amp; Pipeline Development: <ul><li>Build and maintain a strong pipeline of candidates for various key roles such as NPD, NPI, PDE, MPDE and many more.</li><li>Develop and implement innovative hiring strategies using Market intelligence &amp; Talent Mapping tools.</li><li>Leverage a mix of sourcing channels: Internal/External career sites, Social Media Hiring such as LinkedIn, TikTok, Instagram, Facebook etc., Job Boards such as JobStreet, Monster</li><li>Familiar with hiring tools such as HireEz, ZoomInfo.&nbsp;Leverage employee referrals, and University hiring</li></ul> Employer Branding &amp; Candidate Engagement: <ul><li>Position the company as an employer of choice in the Engineering, Tech and manufacturing space.</li><li>Create content and campaigns targeting industry professional (e.g., webinars, blog posts, meetups, TechEvents)</li><li>Craft compelling job descriptions and recruitment materials tailored for manufacturing, Production and Engineering professionals</li></ul> Full-Cycle Recruitment: <ul><li>Manage end-to-end recruitment: sourcing, screening, interviewing, offers &amp; compensation negotiation and onboarding</li><li>Collaborate with hiring managers to define role requirements and ideal candidate profiles.</li><li>Implement structured interview processes, including technical assessments</li></ul> Stakeholder Management: <ul><li>Act as the primary liaison between candidates and internal stakeholders</li><li>Provide regular hiring updates, metrics, and insights to leadership</li></ul> Data-Driven Recruiting: <ul><li>Use analytics to track sourcing effectiveness, time-to-hire, offer acceptance rates, and pipeline health.</li><li>Ensure Global Hiring Metrics, SLA and targets are aligned and achieved</li><li>Publish Daily / Weekly / Monthly / Qtrly reports on the efforts and progress</li><li>Optimize hiring funnel using recruitment metrics and KPI</li></ul> Requirements: <ul><li>5+ years of recruitment experience, with strong hands-on exposure to direct/permanent hiring in manufacturing or industrial environments.</li><li>Proven experience managing end-to-end recruitment — sourcing, screening, interviewing, offer management and onboarding coordination.</li><li>Strong capability in hiring technical, engineering, production, maintenance and other manufacturing-related positions across various levels.</li><li>Excellent stakeholder management skills, with the ability to work closely with hiring managers and business leaders to understand requirements and deliver hiring targets.</li><li>Strong local talent sourcing network in Chonburi / Eastern Economic Corridor (EEC); proficiency in Thai and English with strong communication and candidate-engagement skills.</li></ul>

Responsibilities: <ul><li>Manage day-to-day community operations, including regular site inspections and monitoring overall community conditions and service quality.</li><li>Manage residents/owners and resolve complaints, acting as a key point of contact and ensuring timely and satisfactory resolution.</li><li>Supervise contractors and third-party service providers, ensuring compliance with contracts, SLAs and required quality standards.</li><li>Support service-charge collection, budgeting, NOLs, documentation, reporting and continuous community improvement initiatives.</li></ul> Requirements: <ul><li>UAEN / UAE National with a Bachelor’s degree and a minimum of 2 years of relevant experience in community management, property management, facilities management or a related field.</li><li>Experience in residential communities, master communities or mixed-use developments, preferably within the UAE/GCC.</li><li>Strong customer service and stakeholder-management skills, with experience dealing with residents, owners, tenants, contractors and service providers.</li><li>Good understanding of community operations and technical maintenance, including site inspections, SLA monitoring, service providers, documentation, basic budgeting/Excel and reporting.</li></ul>

Responsibilities: <ul><li>Conduct daily FM operations and monitoring activities for hard and soft services at the respective sites (including cleaning, waste management, civil, mechanical, electrical and plumbing works, and all specialized works) to ensure FM services are being delivered as per agreed SLA and prepare non-compliance reports for the assigned areas.</li><li>Ensure service provider attends all re-active service requests from various stakeholders and accomplishes them as per agreed SLAs.</li><li>Assist business partners and their contractors with details on the requirements related to technical aspects, FM issues, fit-out process and issue the necessary permits.</li><li>On-time escalation of incidents/complaints to relevant stakeholders such as Security, Business entities (D3 and DI), DHAM, DCM etc.</li><li>Periodic site walk/drive-through for the infrastructure and built-up areas to identify any major facility-related non-compliances.</li><li>Collect records of utilities expenditure and support in the implementation of sustainability and utilities cost saving projects and initiatives.</li><li>Conduct necessary inspection, witness testing &amp; commissioning and manage rectification of defects and snags during the DLP in coordination with Asset Development and contractor.</li><li>Assist in meeting FM requirements of the business units during design, planning, construction, and handover stages of the newly developed assets.</li><li>Provide weekly reports on FM operations to manager.</li><li>Work closely with HSE team to identify all risks and develop and implement a closure plan. .</li></ul> Requirements: <ul><li>Bachelor’s Degree in Engineering or Facilities Management.</li><li>A professional qualification in real estate and / or facilities management (IWFM) or equivalent is desirable.</li><li>Knowledge of facilities management functions, including hard and soft services, contract management, tendering etc.</li><li>Maintain a calm demeanour with the ability to remain unfustered and maintain a cool head in different situations.</li><li>Excellent negotiation and interpersonal skills.</li><li>Excellent knowledge of maintenance and operations management.</li><li>Knowledge of Health and Safety standards is advantageous.</li><li>Understanding of statutory legislation as it relates to the built environment.</li><li>Ability to find pragmatic solutions and adapt to changing situations.</li><li>Good communication skills. Arabic is advantageous.</li></ul>

Responsibilities: Manage Relationship with business on Run service: <ul><li>In charge of Run activities for applications or services and conduct business review with business representatives</li><li>Manage escalation from business teams and ensure business continuity and follow till closure</li><li>Manage dependencies and trigger hierarchical escalation protocol as needed ("pending by user, awaiting vendor status" tickets etc.)</li><li>Own critical outbound communications from IT with business</li><li>Conduct or collaborate with BRM for demand management for minor evolutions in alignment with build teams</li><li>Track and ensure business satisfaction and take necessary action to improve CSAT progressively</li><li>Contribute to larger community of SDM and ITSM Process Owner.</li><li>Onboard other scope into service as the organization is moving to Platform organization.</li></ul> Monitor and control service delivery: <ul><li>Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review</li><li>Review ticket backlog (especially aging tickets) on regular basis and prioritize as per SLA commitments when applicable</li><li>Track, analyze and report metrics (SLA and KPI) and take corrective actions as needed for service excellence</li><li>Work with Application management service partner to generate actionable insights to improve system availability and performance</li><li>Ensure Knowledge Mgmt. and build to run practices are followed and regularly conduct audits</li><li>Recommend, monitor, and ensure continuous improvement activities are delivered by AMS teams</li><li>Increase the ITIL compliance for all services delivered by teams (incident, problem, change.)</li><li>Review global process KPIs using power BI dashboard for process excellence and draft process improvement suggestions</li><li>Lead change management including process governance, CAB &amp; quality control.</li></ul> Requirements: <ul><li>High level of business orientation</li><li>Proactive and process mindset</li><li>Solid IT process knowledge with very good ITIL understanding</li><li>Practical knowledge and experience on IT process development and service roll outs</li><li>Strong experience in supplier collaboration with offshoring model (located in India)</li><li>Demonstrated ability to communicate effectively with different stakeholders (both written and oral).</li><li>Ability to operate in a large and complex organization which is transformation to become more professional.</li><li>Strong Change Management skills</li><li>Excellent problem solving &amp; team collaboration skills</li><li>Experience on SAP function modules (FICO, SD, MM, WM)</li><li>Proven 6+ years working experience as an IT service delivery manager or coordinator</li><li>Knowledge of IT Service Management ITIL EXPERT certification will be appreciated)</li><li>Proven track record in IT/IS Project Management (PMI, Prince 2 certification will be appreciated) including coordination of various teams and service providers</li><li>Experience on SAP (SRM, ABAP, GRC)</li><li>Proficiency in using ServiceNow, PowerBI</li></ul>

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4 sla Jobs found

TA Specialist

Senior Supervisor - Community Management

Senior Executive - Facilities Management

Service Delivery Manager

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4 sla Jobs found

TA Specialist

Senior Supervisor - Community Management

Senior Executive - Facilities Management

Service Delivery Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.