Service Manager

Head, Wholesale Operations Readiness Centre, WORC

EH&S Analyst I

Senior Engineer, Real-Time Defect Analysis (RDA), Equipment Development

Hardware Qualification & Development Support Engineer

Electrical Engineer – Industrial Power

Manager, UAT Analyst - Retail Operational Readiness Centre

Senior Software Engineer AI

Software Engineer AI

Registered Operations Leader

Responsibilities: Technical: <ul><li>Collaborate with the MAgNA Tech support team to promptly resolve dealer service &amp; parts issues and improve customer satisfaction.</li><li>Provide regional and on-site system training to aid in troubleshooting and repairing equipment.</li><li>Work with the Dealer Service team to advance the Service Management Development and Certification Program.</li></ul> Dealer Development: <ul><li>Participate in the new dealer selection and onboarding processes.</li><li>Conduct capability assessments for dealers and develop action plans to enhance their performance.</li><li>Ensure dealer participation in required technical training and certification programs for products.</li><li>Train dealer service and parts personnel on systems (Dealer portal, mTAR, EPC, mWarranty, etc.).</li><li>Assist dealerships in improving absorption rates through increased sales.</li></ul> Parts &amp; Service: <ul><li>Collaborate with the parts aftersales team and dealer parts team to meet parts purchase targets for the region.</li><li>Basic understanding of Service&amp; parts Operations management and KPIs</li><li>Promote the usage of our client OEM service parts within assigned dealerships.</li><li>Increase dealership participation in parts programs and promotions.</li><li>Provide technical assistance related to parts to dealerships.</li></ul> Quality, Warranty &amp; Campaigns: <ul><li>Ensure dealers personnel are trained in warranty processes and procedures.</li><li>Monitor campaign completion and advocate for 100% closure on all safety-related issues.</li><li>Administer the goodwill policy in alignment with customer, dealership, and our client interests, adhering to budgetary constraints.</li><li>Conduct regular warranty audits to ensure compliance with warranty policy.</li><li>Report field issues and repeated failures to the quality team.</li></ul> Requirements:&nbsp; Education: <ul><li>Bachelor’s Degree and experience in agriculture, or construction industry.</li></ul> Required Qualifications: <ul><li>Minimum 5+ years of Aftersales experience in the agricultural, construction, automotive industry.</li><li>Knowledge of dealership operations and working with dealers</li><li>Good understanding of service and parts operations management</li><li>Strong Technical knowledge in Agricultural equipment’s</li><li>Excellent verbal and written communication skills for effective interaction with dealers and customers.</li><li>Ability to resolve technical problems across various domains, including mechanical, electrical, electronic, and hydraulic issues.</li><li>Intermediate to advanced knowledge of Microsoft Office Applications.</li><li>Ability to Tavel 75% of the time.</li><li>Valid driver’s license with a clean driving record.</li></ul>

Responsibilities: <ul><li>Lead and manage multiple teams to drive project initiatives and execution</li><li>Oversees WORC operations and handle escalation cases</li><li>Work closely with Center of Excellence and Head office in project planning, resource management</li><li>Gather and understand Business Requirements and Functional Specs/User Story documents</li><li>Ensure the team provides operational readiness support and conduct training on new system/ enhancement to impacted operations and/ or business users</li><li>Provide post-implementation support to operations users</li><li>Prepare, review and submit management reports as required by the Bank’s Software Development Framework</li><li>Prepare and submit weekly/biweekly/monthly reports for assurance check</li><li>Foster a continuous improvement and innovative culture to drive efficiency towards excellence</li></ul> Requirements: <ul><li>Bachelor’s degree</li><li>Minimum 10 to 15 years of experience preferably in financial institutions</li><li>Well-versed in operations especially Swift standard in either Cash Management/ Trade Finance/ Loans/ Channels operations</li><li>Have a good knowledge and experience in handling testing or test management life cycle</li><li>Proficient computer skills</li><li>Strong analytical skills</li><li>Strong verbal and written communications skills, including effective presentation skills</li><li>Experience in managing multiple teams</li><li>Able to take ownership of issues and take them to closure</li><li>Strong stakeholder management skills across various disciplines and levels</li><li>Mature individual with strong leadership, influencing and problem resolution skills</li><li>Lead human resource planning, development and staff management</li></ul>

Responsibilities: EHS Analysts have full authority to: <ul><li>input, maintain, and update internal EHS databases and logs</li><li>Generate, analyze, and distribute EHS performance reports</li><li>Manage document versions and ensure accessibility of EHS policies and procedures</li><li>Coordinate with contractors, labs, or suppliers for compliance support</li><li>Can initiate fact-finding activities for minor incidents and near misses</li></ul> EHS analysts are required to escalate the following: <ul><li>Approval of changes to EHS policies, programs, or procedures</li><li>Final review and submission of external regulatory reports to government agencies</li><li>Signing of contracts or service agreements with third-party vendors</li><li>Initiation of major corrective actions involving cost, manpower, or cross-functional coordination</li><li>Disciplinary recommendations related to EHS non-compliance (major safety violations)</li></ul> Requirements: <ul><li>Minimum 1 to 3 years or more working experience in Environment Health and Safety Roles</li><li>Experience as a Safety Officer or Pollution Control Officer is an advantage</li><li>Experience in working with a multinational company, local or abroad, is an advantage</li><li>College degree, major in Environmental, Chemical, Electrical, Mechanical Civil Engineering.</li><li>Highly Knowledgeable in MS Office applications (Word, Excel, PowerPoint, Forms, etc.)</li></ul>

Responsibilities: <ul><li>Technical Expertise: Capable to provide manual cuts along with building skills for future automated FIB cuts&nbsp;</li><li>Analytical Skills: Strong data analysis and problem-solving abilities.</li><li>Equipment Management: Set up equipment, monitor stability, improve capability, and interact with vendor representatives for advanced functionality and application work.</li><li>Recipe Management: Write or modify equipment recipes to support the needs of the RDA area.</li><li>Tool Recovery: Perform basic and advanced recoveries of down tools for assigned workstations.</li><li>Software Upgrades: Drive software upgrades and improvements, working with internal and external vendors for implementation.</li><li>Tool Monitoring: Monitor tool qualification SPC charts for deviations, initiate tool repairs, and adjust limits as necessary.</li><li>Data Science skills: Apply scripting, coding, or programming for monitoring performance and capabilities of the inspection data</li><li>Data Analysis: Collect and analyze tool/process data to suggest ways to improve performance and efficiency.</li><li>Collaboration: Collaborate with vendors for escalation results on application issues and with Equipment Owners to identify long-term solutions to tool issues.</li><li>Communication: Excellent verbal and written communication skills for effective vendor and team interactions.</li><li>Project Management: Ability to manage multiple projects and priorities effectively.</li></ul> Requirements: Application Expertise:&nbsp;<ul><li>Deep technical expertise in Focused Ion Beam (FIB) operations, including advanced cross sectioning, milling optimization, and defect characterization</li><li>Strong proficiency in SEM imaging and interpretation for systematic/random defect identification</li></ul> Training and Mentoring:&nbsp;<ul><li>Proven experience in training and mentoring engineers and technicians</li></ul> Vendor Relations: <ul><li>Experience working with vendors for FIB/SEM equipment setup, troubleshooting, and upgrades &gt;3years</li></ul> Education:&nbsp;<ul><li>Bachelor’s or Masters Degree in Electrical Engineering, Chemical Engineering, Materials Science &amp; Engineering, or related field accepted</li></ul> Experience: <ul><li>More than 5 years semiconductor manufacturing experience in RDA/inspection recipe setup for defect analysis&nbsp;</li></ul>

Responsibilities: <ul><li>Perform tool build, integration, testing and troubleshooting</li><li>Ensure tool remains up for Process and other hardware qualifications</li><li>Work with Clean Room Facilities group to specify facilities requirements</li><li>Understand facilities availability and needs of the tool and work with the facilities group to manage &amp; troubleshoot any facilities related issues</li><li>Qualification of non-system components (isolated from application)</li><li>Define &amp; execute Qualification plans; Define, execute and qualify calibration procedures (off and on tool)</li><li>Performs all standard service activities through Tier I. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs</li><li>Responds to customer tool issues by communicating with other engineers and participating in escalation conference calls</li><li>May participate in projects to reduce costs and increase uptime.</li><li>Verifies operational quality of system equipment. Assists senior engineers as needed</li><li>Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers</li><li>Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software or hardware related system problems.</li><li>Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.</li><li>Assumes responsibility for complete customer satisfaction within work area</li><li>Assists in planning, communicating, and coordinating support plans with customer management</li><li>Complies with all safety procedures and consistently demonstrates safety as a value</li></ul> Requirements: <ul><li>Bachelor’s or Master’s degree in Mechanical Engineering, Electrical Engineering, Materials Science, or related field.</li><li>5+ years of experience in hardware qualification, testing, or development support in semiconductor or high-tech equipment industry.</li><li>Hands-on experience with test equipment, data acquisition systems, and failure analysis.</li><li>Strong understanding of hardware design principles and reliability testing methodologies.</li><li>Excellent problem-solving and troubleshooting skills.</li><li>Ability to work in a fast-paced, cross-functional environment.</li><li>High level technical knowledge in at least one R&amp;D discipline (Optic, Electronic, Motion, SEM): (1) Support R&amp;D module owner in “Off &amp; On Tool” Module Integration, Calibration and Qualification (2) Qualify Module performance to spec (on &amp; off tool) (3) Support R&amp;D Development (C&amp;F) activities</li></ul>

Responsibilities: <ul><li>Develop and execute complex projects that have a substantial mix of electrical, mechanical, physics, algorithms and software design; attend design reviews and provide input to meet market requirement specifications (MRS) and hardware/software specifications.</li><li>Ensure designs meet market requirement specifications (MRS). Coordinate with project marketing and management to understand system requirements.</li><li>Be able to chair architecture brainstorming meetings and drive the systems process to down select to a final architecture of a top-level system.</li><li>Participate in the design, development, and testing of radio-frequency components for semiconductor equipment, which includes high-power generators (up to 6 kW or more), matching networks, filters, or other tuning elements, with frequencies ranging from 300 kHz to 60 MHz.</li><li>Write detailed specifications that cover all aspects of subsystem modules including interfaces to the product by using systems analysis to create a diagram. </li><li>Create concepts for complex architectural design approaches. Lead team evaluations of architectures to provide recommendation for best system solution approach.</li><li>Fabricate or modify RF components to change their performance or enable access for instrumentation.</li><li>Instrument, characterize and troubleshoot RF sub-systems within larger semiconductor tool environment.</li><li>Problem identification and troubleshooting a wide range of difficult, complex engineering problems in field of technical expertise, including serviceability and manufacturability.</li><li>Support System Integration during the assembly and final testing of new product designs.</li><li>Interface with other groups to workout design, systems architecture development and integration issues.</li><li>Define all equipment interfaces and systems architecture and ensure they are up to date and documented.</li><li>Work with vendors to develop design requirements and ensure delivery of parts that meet specifications.</li></ul> Requirements: <ul><li>PhD/ Master/ Bachelor’s degree in Electrical or Mechanical Engineering with few years of relevant RF experiences</li><li>Understand principles and operation of network analyzers, oscilloscopes, power meters, directional couplers, and other radio-frequency test equipment</li><li>Knowledge of circuit theory and ability to develop analytical models of RF components</li><li>Problem-solving and troubleshooting skills</li><li>Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of internal and external stakeholders</li><li>Self-starting individual, proactive and resourceful</li></ul>

Responsibilities: <ul><li>Understand Business Requirements and Functional Specs/ User Story documents</li><li>Prepare Test Case Design using TOSCA or other Bank approved tools for the technology change</li><li>Ensure traceability for requirements/ functional specs to test cases</li><li>Engage business/ operations users to review test cases and incorporate their feedback into test pack</li><li>Identify potential scenarios for Test Automation working with the Automation Lead</li><li>Drive Manual &amp; Automated Test Execution (using TOSCA/ other Bank Approved tool) as per the UAT Plan in line with the test strategy and test plan</li><li>Ensure all test scope and test cases are executed and fulfil the specified requirements within the agreed timeline</li><li>Report defects discovered in UAT, attend defect calls and participate in defect management process and retest</li><li>Review UAT test results and publish test metrics</li><li>Perform Exploratory Test Case execution</li><li>Provide operational readiness support and conduct training on new system/ enhancement to impacted operations and/ or business users</li><li>Provide post-implementation support to operations users</li><li>Review and submit management reports as required by the Bank’s Software Development Framework</li></ul> Requirements: <ul><li>Bachelor’s degree</li><li>Minimum 4 years of experience preferably in financial institutions</li><li>Well-versed in operations especially Swift standard in either AS400 / Mainframe applications, Internet / Mobile Banking Application, Cards and Channels application will be an added advantage</li><li>Have a good knowledge and experience in handling testing or test management life cycle</li><li>Proficient computer skills</li><li>Strong analytical skills</li><li>Strong verbal and written communications skills, including effective presentation skills</li><li>Able to take ownership of issues and take them to closure</li><li>Able to create effective work relationships across different levels of stakeholders from various disciplines</li><li>Experience in managing team</li><li>Motivated driven and can work under pressure and able to complete task given within the project timeline</li><li>Mature individual with strong leadership, influencing and problem resolution skills</li><li>Lead human resource planning, development and staff management</li></ul>

Responsibilities: Design &amp; Build/Development &amp; Support <ul><li>Develop multi-agent workflow automation patterns using Agentic AI</li><li>Process redesign and mapping to agentic workflow patterns</li><li>Architect scalable micro-services that wrap LLM/RAG/Agent workflows (Python).</li><li>Implement robust prompt-engineering patterns, retrieval pipelines, and caching for AI Assistants and AI Agents</li><li>Profile inference latency, GPU/CPU utilization, and memory</li><li>Writes and maintains highly complex unit tests and integration tests, and performs debugging to maintain the quality and performance of the software/AI solutions</li><li>Lead bug-fix, security-patch, and performance-tuning sprints for live AI Assistants and AI Agents</li><li>Leads the establishment and maintenance of comprehensive documentation for agents, applications, deployment processes and system configurations.</li></ul> Operational Excellence&nbsp;<ul><li>Own on-call runbooks, SLOs, and incident reviews; embed observability</li><li>Leads and mentors technical support and troubleshooting for highly complex issues with deployed applications to ensure minimal downtime and fast resolution.&nbsp;</li></ul> Collaboration &amp; Leadership <ul><li>Leads cross functional team of engineers to gather requirements and deliver solutions that meet business needs.</li><li>Experience working within product and agile delivery frameworks including backlog management and cross-functionality delivery and full E2E engineering.&nbsp;</li><li>Experience with enterprise architecture, data governance, or security standards in the context of digital solution delivery as part of E2E engineering and solution architecture.&nbsp;</li></ul> Capability &amp; Technology Stack Exposure <ul><li>Experience with digital technologies in the commercial &amp; sales management capability (e.g. Salesforce, Service Cloud, CPQ, Salesloft, ChatGPT or similar platforms)&nbsp;</li></ul> Requirements: <ul><li>Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.&nbsp;</li><li>Typically reflects 4 years or more with 3+ years of cloud-native AI/ML or GenAI systems (Azure, AWS, or GCP) or 2+ years of software development.&nbsp;</li></ul>

Responsibilities: Design &amp; Build/Development &amp; Support <ul><li>Develop multi-agent workflow automation patterns using Agentic AI</li><li>Process redesign and mapping to agentic workflow patterns</li><li>Architect scalable micro-services that wrap LLM/RAG/Agent workflows (Python).</li><li>Implement robust prompt-engineering patterns, retrieval pipelines, and caching for AI Assistants and AI Agents</li><li>Profile inference latency, GPU/CPU utilization, and memory</li><li>Writes and maintains highly complex unit tests and integration tests, and performs debugging to maintain the quality and performance of the software/AI solutions</li><li>Lead bug-fix, security-patch, and performance-tuning sprints for live AI Assistants and AI Agents</li><li>Leads the establishment and maintenance of comprehensive documentation for agents, applications, deployment processes and system configurations.</li></ul> Operational Excellence&nbsp;<ul><li>Own on-call runbooks, SLOs, and incident reviews; embed observability</li><li>Leads and mentors technical support and troubleshooting for highly complex issues with deployed applications to ensure minimal downtime and fast resolution.&nbsp;</li></ul> Collaboration &amp; Leadership <ul><li>Leads cross functional team of engineers to gather requirements and deliver solutions that meet business needs.</li><li>Experience working within product and agile delivery frameworks including backlog management and cross-functionality delivery and full E2E engineering.&nbsp;</li><li>Experience with enterprise architecture, data governance, or security standards in the context of digital solution delivery as part of E2E engineering and solution architecture.&nbsp;</li></ul> Capability &amp; Technology Stack Exposure <ul><li>Experience with digital technologies in the commercial &amp; sales management capability (e.g. Salesforce, Service Cloud, CPQ, Salesloft, ChatGPT or similar platforms)&nbsp;</li></ul> Requirements: <ul><li>Minimum requirement of 2 years of building production software or data platforms.&nbsp;</li><li>Typically reflects 3 years or more with 2+ years of cloud-native AI/ML or GenAI systems (Azure, AWS, or GCP) or 2+ years of software development.&nbsp;</li></ul>

Responsibilities:&nbsp; <ul><li>Manage activities that support business results, revenue growth, client experience and efficiencies in practice.</li><li>Manage resources to achieve business results, including revenue and client acquisition targets.</li><li>Partner with Branch Manager to ensure advisor business plans are completed and marketing events are tracked and measured.</li><li>Assist advisors in servicing clients including preparing financial plans, conducting investment research and completing trades and transactions.</li><li>Prepare and summarize client meetings by scheduling and confirming meetings, crafting an agenda and summary of meeting, escorting clients to advisors office and providing follow-up. Prepare and ensure new business paperwork processes are successfully filled out.</li><li>Provide general administrative duties such as answering phones, processing reports, preparing correspondence, setup files, etc.</li><li>Build, manage, track and analyze reports and branch vitals.</li><li>Review advisor expense reports, branch P &amp; L, budgeting, reporting/correcting errors, identify and implement expense reduction opportunities.</li><li>Partner with Registered Principal to ensure compliance support is established and training needs are met.</li><li>Lead real estate and facilities initiatives.</li><li>Lead, coach, mentor and provide performance management for direct reports.</li><li>Partner with Senior Operations Leader and Regional Director of Operations to determine staffing needs; request, hire and allocate staff.</li><li>Conduct 1:1s with staff.</li></ul>﻿Requirements: <ul><li>Bachelors degree or equivalent.</li><li>5 - 7 years relevant experience required.</li><li>Previous successful supervisory experience including knowledge of HR policies and labor laws.</li><li>Excellent written and verbal communication skills; demonstrated ability to motivate team members to delivery results.</li><li>Ability to manage multiple priorities in a fast-paced environment with little or no supervision and strong organizational/time management skills.</li><li>Able to communicate with all levels within the organization.</li><li>Detail orientated, strong math, and analytical skills. Good organization and time management skills.</li><li>Process oriented and can work with a team. Proficient with standard business software applications.</li></ul>

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150 software applications Jobs found

Service Manager

Head, Wholesale Operations Readiness Centre, WORC

EH&S Analyst I

Senior Engineer, Real-Time Defect Analysis (RDA), Equipment Development

Hardware Qualification & Development Support Engineer

Electrical Engineer – Industrial Power

Manager, UAT Analyst - Retail Operational Readiness Centre

Senior Software Engineer AI

Software Engineer AI

Registered Operations Leader

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150 software applications Jobs found

Service Manager

Head, Wholesale Operations Readiness Centre, WORC

EH&S Analyst I

Senior Engineer, Real-Time Defect Analysis (RDA), Equipment Development

Hardware Qualification & Development Support Engineer

Electrical Engineer – Industrial Power

Manager, UAT Analyst - Retail Operational Readiness Centre

Senior Software Engineer AI

Software Engineer AI

Registered Operations Leader

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.