Cargospot System Specialist

Assistant Vice President - Principal Engineer

AVP, Principal Software Engineer (Senior Technical lead)

VP, IS Risk - Assurance

Senior Executive - Collections

UAEN Assistant Manager - Contracts

Senior Analyst, Threat Detection and Response

Solution Architect, Cargo Management Systems

AVP - Group Human Capital Solution Architect

L3 Production Support (AS400, RPG), Core Banking

Role Description: <ul><li>Looking for a Cargospot System Specialist to support and optimise the Cargospot system across the EMEA region.</li><li>The role will focus on Level 2/3 functional support, troubleshooting, system configuration, business requirements and system enhancements. You will work closely with Operations, Finance, internal Cargospot teams and external technical partners to ensure the system effectively supports business needs.</li><li>Strong hands-on Cargospot experience is essential. Knowledge of billing processes is an added advantage.</li></ul>&nbsp;Responsibilities: <ul><li>Provide Level 2/3 functional support for Cargospot, including troubleshooting and resolution of complex system issues.</li><li>Investigate and manage system support tickets through to resolution.</li><li>Support Cargospot configuration, administration, and functional optimisation.</li><li>Understand business requirements from Operations and Finance and assess how these can be supported within Cargospot.</li><li>Translate business requirements into clear specifications for technical/development teams.</li><li>Coordinate system enhancements, including testing, feedback, and releases.</li><li>Work with external technical partners on system developments and enhancements.</li><li>Support users with Cargospot queries and provide training where required.</li><li>Identify opportunities to improve system functionality, processes, and user experience.</li><li>Support billing and revenue-related requirements, including investigating billing discrepancies and supporting month-end validation.</li><li>Analyse system/data issues and identify trends or opportunities for improvement.</li><li>Work with stakeholders across Operations, Finance, Cargospot and external technology partners.</li><li>Support wider regional applications activities when required.</li></ul>&nbsp;Requirements: Essential: <ul><li>Strong hands-on experience with Cargospot.</li><li>Experience in Cargospot functional support, administration, configuration, or optimisation.</li><li>Good understanding of air cargo operations and processes.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Ability to understand business requirements and translate them into system solutions.</li><li>Experience with system testing and release processes.</li><li>Strong communication and stakeholder management skills.</li></ul>&nbsp;Advantageous: <ul><li>Experience with Cargospot billing, pricing, or revenue-related processes.</li><li>Experience working with external technology/development partners.</li><li>Data analysis, reconciliation, and reporting experience.</li><li>Knowledge of Power BI or Crystal Reports.</li><li>French language skills.</li><li>Experience using AI tools for automation, validation, or anomaly detection.</li></ul>

Responsibilities: <ul><li>Lead the design and architect solutions that meet SYF business requirements to deliver business value by enabling rapid innovation through modern software development practices and product delivery through rapid innovation and continuous integration. In-depth knowledge of credit application and web application platforms.</li><li>Perform Technology Alternate Assessment, create Proof-of-Concept (as necessary) Provides guidance and direction to product teams to ensure compliance with the standards and best practices Work collaboratively with Product Management and Platform Engineering teams during development, launch and continuing refinement of products iteratively</li><li>Lead Agile sprints as the technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create high performing and reliable application components.</li><li>Work with third party vendors to develop software and/or integrate their software into the companys products</li><li>Drive a CI/CD strategy using our Jenkins, Bitbucket, and uDeploy stack.</li><li>Maintain deep hands-on technical knowledge of evaluating trends in modern software development practices.</li></ul> Requirements: <ul><li>Bachelor’s degree and a minimum 7 years of experience with software engineering OR, in lieu of degree 9 years of experience with software engineering.</li><li>5+ years of applied Java experience</li><li>5+ years of hands-on experience in Credit Card Acquisition platform with ample knowledge in credit card application processing and decisioning systems.</li><li>Experience in Front End UI (JavaScript/Typescript) development and Backend Java programming.</li><li>Critical Thinking, creativity and problem-solving skills.</li><li>Strong analytical and problem-solving skills.</li><li>Excellence in technical communication with technical and non-technical peers.</li><li>Basic understanding of Artificial Intelligence.</li></ul>

Responsibilities: <ul><li>Lead the development effort for cloud-native applications across the Caching Solutions and Rewards System teams, ensuring timely execution against committed business outcomes.</li><li>Drive business commitments by aligning scope, sequencing, and technical approach with Product Management, and ensuring delivery plans are realistic, transparent, and measurable.</li><li>Design and implement continuous integration and continuous delivery (CI/CD) processes to deliver applications to production, fostering a culture of continuous process improvement.</li><li>Provide hands-on technical leadership through architecture/design reviews, code reviews, and guidance to engineers to ensure compliance with standards and best practices.</li><li>Perform Technology Alternate Assessments and create Proofs-of-Concept (as necessary) to validate options and inform technical decisions.</li><li>Work collaboratively with Product Management and Platform Engineering teams during development, launch, and continuing refinement of products iteratively.</li><li>Collaborate with internal technical resources and third-party vendors to resolve issues, understand</li><li>underlying causes, and implement sustainable solutions.</li><li>Work with team members to design, architect, and implement solutions across geographic locations, ensuring effective coordination and consistent engineering execution.</li><li>Coordinate and communicate status across stakeholders, and report delivery progress, risks, and dependency needs to leadership on a regular cadence.</li><li>Maintain deep hands-on technical knowledge by evaluating trends in modern software development practices; continuously learn and stay at the leading edge of industry trends.</li></ul> Requirements: <ul><li>Bachelor’s Degree with 8+ years of system engineering experience, or in lieu of a degree 10+ years of skilled system engineering experience.</li><li>8+ years of Strong hands-on development experience in Java and Spring Boot for building enterprise-grade services.</li><li>5+ years of Proven expertise in designing and implementing cloud-native applications using a microservices-based architecture.</li><li>Solid knowledge of event streaming and processing patterns using Kafka.</li><li>Experience deploying and operating applications on cloud platforms such as AWS and PCF (Pivotal Cloud Foundry).</li><li>Strong understanding of data storage and caching concepts and implementations using GemFire, Redis &amp; Elastic cache.</li><li>5+ years of Working knowledge of database design and persistence using MySQL, Aurora SQL &amp; no SQL.</li><li>Experience with observability, logging, and production monitoring, including tools such as Splunk and New Relic</li></ul>

Responsibilities: <ul><li>Oversee and execute end to end control assurance activities for all sub functions within Information Security</li><li>Formalize, Pilot and execute first line of defence (1LOD) assessments for Information Security to proactively identify risks to the business</li><li>Lead the client assessments program by liaising with internal client partners to ensure is meeting client expectations for Information Security Assessments and Audits</li><li>Collaborate with Sourcing and Legal teams to review third-party supplier contracts, ensuring contractual terms align with the defined scope of services and comply with applicable regulatory requirements and governance frameworks</li><li>Support execution of FedLine and other assessments by working with internal SMEs, Second and Third Line of defense teams</li><li>Support renewal of Cyber Insurance for the organization by working with insurance brokers and key internal stakeholders</li><li>Develop Financial Security Assurance specific security standards and procedures</li><li>Perform other duties and/or special projects as assigned.</li></ul> Requirements: <ul><li>Bachelor’s degree in Computer Engineering or related field, with a minimum of 10+ years of experience in Information Security OR in lieu of the Bachelors degree, a minimum of 12+ years of experience in Information Security.</li><li>8+ years of progressive experience in information security, technology risk, security controls assurance, or audit, including 5+ years leading teams.</li><li>Good understanding of IS Risk Management Concepts</li><li>Strong working knowledge of IT related US Banking regulations &amp; industry best practices (NIST, PCI DSS, HIPAA, CRI etc.)</li><li>Demonstrated experience designing and executing control testing/assurance programs across multiple security domains</li><li>Exposure to working with external attack surface monitoring tools to partner with internal stakeholders to remediate external risk exposure to the organization</li><li>Proven ability to influence and partner across Information Security, Technology, Risk, Compliance, and Audit functions</li><li>Excellent executive communication skills—able to synthesize complex findings into clear, actionable insights.</li><li>Excellent interpersonal skills with ability to influence team members, management &amp; external groups</li><li>Self-motivated &amp; able to work independently or in a team environment &amp; work with virtual teams</li></ul>

Role Description: <ul><li>We are looking for an experienced Credit Manager to oversee credit management, accounts receivable and collections activities within a hospitality environment.&nbsp;</li><li>The role will be responsible for managing credit exposure, ensuring timely collections, improving cash flow and maintaining strong relationships with corporate and trade customers.</li><li>The ideal candidate will have strong experience in hotel/hospitality credit management, with a solid understanding of city ledger operations, credit assessment, receivables, ageing, collections and credit risk.</li></ul> Responsibilities: <ul><li>Manage the end-to-end credit control and Accounts Receivable function.</li><li>Oversee city ledger, corporate, travel trade and other receivable accounts.</li><li>Establish, review and monitor credit limits, payment terms and credit facilities.</li><li>Conduct credit assessments and evaluate the financial standing and payment history of customers.</li><li>Monitor AR ageing, overdue balances, DSO and credit exposure and take appropriate collection actions.</li><li>Develop and implement effective collection and recovery strategies to minimise bad debt and improve cash flow.</li><li>Follow up on outstanding payments and resolve billing discrepancies and customer disputes in collaboration with Sales, Finance and Operations.</li><li>Prepare regular AR, ageing, collection, DSO and credit-risk reports for management.</li><li>Monitor doubtful debts, provisions and potential credit risks.</li><li>Ensure accurate billing, account reconciliation, payment allocation and maintenance of the city ledger.</li><li>Work closely with Sales, Revenue, Front Office and Finance teams on credit-related matters.</li><li>Ensure compliance with company credit policies, internal controls and audit requirements.</li><li>Support process improvements and implementation of effective credit-control procedures and SOPs.</li><li>Lead, coach and develop the Accounts Receivable/Credit team where applicable.</li></ul> Requirements: <ul><li>6–8+ years of relevant experience in Credit Control, Credit Management or Accounts Receivable.</li><li>Strong experience within the hospitality / hotel industry is highly preferred.</li><li>Proven experience managing corporate and high-value customer accounts.</li><li>Strong knowledge of credit risk assessment, collections, AR ageing, DSO and bad debt management.</li><li>Experience with city ledger and hotel receivables.</li><li>Good understanding of credit policies, payment terms and credit-limit management.</li><li>Strong stakeholder-management and negotiation skills.</li><li>Ability to work closely with Sales, Finance and Operations teams.</li><li>Experience managing or mentoring a team would be an advantage.</li><li>Strong analytical and reporting skills.</li><li>Experience with Opera/SUN or similar hotel finance systems is advantageous.</li></ul>

Responsibilities: <ul><li>Support in preparing budgetary cost advice for all work elements of the project, ensuring accurate cost estimates and facilitating informed decision-making.</li><li>Issue inquiries to suppliers/subcontractors and prepare bid summaries for review and approval, optimizing procurement processes and securing competitive bids.</li><li>Support procurement and contractual activities, safeguarding the companys interests and ensuring compliance with contractual obligations.</li><li>Generate Order of Magnitude costs for construction projects, providing preliminary cost estimates to guide project planning and decision-making.</li><li>Refine, monitor, and control costs during design development, ensuring cost efficiency and adherence to project budgets.</li><li>Manage cost analysis for new work, repair, and maintenance work to provide detailed cost requirements and timely advice to the client, fostering cost transparency and informed client decisions.</li><li>Liaise and coordinate between civil, Mechanical, Electrical, and other disciplines to ensure the material requirements for different work, assess the feasibility of using different materials, and create various cost scenarios for the client to make informed decisions on the cost implications of material choices.</li><li>Conduct risk analysis of different projects to identify, manage, or avoid potential risks, enhancing the cost-benefit profile of projects through proactive risk mitigation strategies.</li><li>Procure quality services and works, calculating cost benefits to the project and client to ensure adherence to best practices and maximize project value.</li><li>Manage the tendering and awarding process and procedures, ensuring the selection of qualified contractors for bidding and awarding of work within established parameters, fostering competitive procurement practices and securing the best value for the project.</li></ul> Requirements: <ul><li>Graduate in Contracts Management/ Civil Engineering/ Quantity Surveying or related field.</li><li>Certified Contract Manager (CCM) / Professional Contract Manager (PCM) / Certified Public Procurement (CPP)- preferred</li><li>Strong knowledge in FIDIC suite of contracts&nbsp;</li><li>Skilled in Project Management (preferred), Quantity Survey (requirement) and Risk Management (preferred).</li><li>Strong understanding of contract law, construction law, and relevant business law principles.</li><li>Min. 3-5 years of experience with at least 3 years involvement in administering contracts.&nbsp;</li></ul>

Responsibilities: <ul><li>Continuously monitor security consoles and dashboards (SIEM, EDR, etc.) for suspicious activity; triage alerts to identify valid security incidents versus false positives and prioritize response based on asset criticality and business risk.</li><li>Investigate suspicious activities and security events, determine the scope and severity of incidents, and gather relevant evidence. Perform root cause analysis to identify attack vectors and affected systems.</li><li>Execute incident response actions end-to-end – including timely containment of threats, eradication of malicious artifacts, and system recovery – following the organization’s incident response plan. Coordinate with IT infrastructure, application owners, and other stakeholders to ensure effective remediation of incidents.</li><li>Proactively hunt for indicators of compromise and hidden threats in logs, network traffic, and endpoint telemetry, even without specific alerts. Use hypothesis-driven techniques and knowledge of attacker TTPs to uncover stealthy or emerging threats that evaded initial detection.</li><li>Continuously tune SIEM/EDR detection rules, thresholds, and SOAR playbooks—automating repetitive response actions to reduce false positives and accelerate containment</li><li>Leverage internal and external threat intelligence sources to enrich analysis and response. Stay updated on new vulnerabilities and adversary tactics; incorporate this knowledge to adjust monitoring rules and incident response strategies. Map observed malicious activities to frameworks like MITRE ATT&amp;CK for reporting and analysis.</li><li>Work closely with global SOC team members and escalate complex incidents to senior analysts or incident response leads when necessary. Collaborate with colleagues in other regions to ensure seamless coverage and knowledge sharing across the security team.</li><li>Document investigation steps, findings, and actions taken for each incident in a clear and concise manner. Prepare incident reports and contribute to post-incident review meetings, highlighting what occurred, how it was resolved, and recommendations to prevent future occurrences.</li><li>Assist in developing and updating incident response playbooks, standard operating procedures, and knowledge base documentation. Provide feedback and suggestions to improve security monitoring tools, analytics content (detection rules), and workflow automation (SOAR playbooks) for greater efficiency and effectiveness.</li><li>Share insights from incidents and trending threats with the broader team to enhance overall awareness. Mentor and guide junior analysts (Tier 1 SOC analysts) by sharing analysis techniques and best practices, elevating the team’s collective skill level.</li></ul> Requirements: <ul><li>Bachelor’s degree in Cybersecurity, Computer Science, Information Systems, or equivalent threat management &amp; incident response experience</li><li>Currently hold cybersecurity certifications such as GCIH, GCFA, GCIA, CEH, others</li><li>With 3 years or more, progressive experience in at least two of the following disciplines:</li><li>Threat Detection &amp; Analysis (leveraging SIEM tools, IDS/IPS, endpoint detection, log analysis, etc.)</li><li>Incident Response &amp; Management (developing response plans, executing playbooks, forensic investigations, root cause analysis)</li><li>Threat Hunting (identifying undetected threats through proactive analysis and hypothesis-driven investigation)</li><li>Cyber Threat Intelligence (gathering and analyzing threat intelligence to inform detection capabilities and preventive measures)</li><li>Network Security (TCP/IP protocols, firewalls, intrusion prevention systems, and network traffic analysis)</li><li>Securing and monitoring operating system and cloud environments (AWS, Azure, GCP), including analyzing cloud service logs and configurations for suspicious activities, and understanding cloud-native security controls and best practices</li><li>Demonstrated ability to:</li><li>Function as a Level 2 or 3 SOC Analyst (analyzing and responding to cybersecurity incidents)</li><li>Preferred Experience:</li><li>Experience with SOAR tools and some proficiency in scripting languages (e.g., Python, PowerShell) to automate repetitive tasks and streamline incident response workflows</li><li>Advanced understanding of emerging threats, zero-day vulnerabilities, and common attack vectors (phishing, malware, ransomware, lateral movement) with the ability to ensure rapid detection and response</li><li>Hands-on experience using SIEM and EDR platforms for centralized log analysis, real-time threat monitoring, and in-depth incident investigations</li><li>In-depth knowledge of the incident response lifecycle</li><li>Proven ability to conduct proactive threat hunting operations, leveraging the MITRE ATT&amp;CK framework to map adversary tactics, techniques, and procedures (TTPs), uncover stealthy threats, and close gaps in detection coverage</li><li>Familiarity with cyber threat intelligence feeds and standards (e.g., STIX, TAXII), incorporating IOCs (Indicators of Compromise) and threat intel data into monitoring and investigations to enrich context and anticipate emerging threats</li><li>Understanding of key security frameworks and regulations (e.g., NIST CSF, ISO 27001, GDPR) and the ability to align threat detection and incident response processes with organizational policies and compliance requirements</li><li>Effective at coordinating with cross-functional teams (IT, DevOps, Business, etc.) during high-impact incidents and translating complex technical findings into clear, actionable insights for executive and non-technical stakeholders</li></ul>

Responsibilities Target State Architecture and Convergence <ul><li>Define and maintain the target state architecture for cargo management systems across the global network, covering platform selection, consolidation, integration, and retirement</li><li>Produce a roadmap that sequences how regional systems (Cargospot, COSYS+, ePic) move toward an agreed target, with clear architectural rationale for each decision</li><li>Document and govern architecture decisions to ensure transparency, consistency, and auditability</li><li>Maintain a current-state map of the platform estate, including capability overlap, integration debt, and footprint reduction opportunities</li></ul> Integration, Connectivity, and Data Architecture <ul><li>Define integration standards and patterns for cargo systems, including airline connectivity (ONE Record, Cargo-XML, EDI), messaging, and API design</li><li>Set the data architecture for the cargo estate so that operational, customer, and commercial data flows are consistent and reusable across stations</li><li>Establish interoperability requirements between cargo management systems and adjacent platforms</li><li>Govern the technical aspects of customer-specific connectivity so that customer requests are met without fragmenting the core platform</li></ul> Change Order Validation and Cost Governance <ul><li>Review and validate every material change order raised against the cargo management systems are justified by the actual scope of work</li><li>Assess the technical complexity of each change order independently to challenge vendor proposals where required</li><li>Challenge inflated, padded, or over-scoped change orders, and provide documented technical rationale of its decisions</li><li>Distinguish change orders that reflect genuine new scope from those that should fall within existing contractual obligations or standard product, protecting the network from avoidable cost</li><li>Maintain a defensible record of change-order assessments so that platform spend is traceable and auditable, and patterns of vendor over-scoping are visible to leadership</li></ul> Standards, Governance, and Technical Authority <ul><li>Own the architectural standards that regional implementations are held against, and run the technical review of material platform changes</li><li>Provide architectural input into product governance</li><li>Ensure vendor solution designs align with target architecture or introduce avoidable lock-in</li><li>Partner with cybersecurity and enterprise architecture functions to ensure cargo platform architecture meets security, audit, and regulatory requirements</li></ul> Delivery Partnership and Advisory <ul><li>Act as the senior technical advisor to the Digital Product Management function, translating strategic direction into an executable systems blueprint</li><li>Support platform evaluations and proofs of concept with rigorous technical assessment</li><li>Provide architectural guidance to regional technology teams during implementation, migration, and cutover</li><li>Communicate architecture clearly and plainly to non-technical leadership; state platform status honestly as live, in build, in pilot, or proposed</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science, Engineering, Information Systems, or related discipline required; postgraduate qualification preferred</li><li>Recognised enterprise architecture certification valued: TOGAF 9.2 or equivalent</li><li>Cargo Systems Domain (required): Deep, hands-on knowledge of cargo management systems and the cargo handling business is essential and non-negotiable for this role; ideally across more than one of Cargospot, COSYS+, or ePic, with a clear understanding of how these systems are used at station level in export, import, and special-handling flows.</li><li>This knowledge is the basis on which the role validates change orders and holds the architectural line</li><li>Change Order and Cost Assessment: Demonstrated ability to assess vendor change orders on cost, man-hour estimate, and technical complexity, and to challenge estimates that are not justified by the work; able to translate a technical scope into a defensible commercial judgement</li><li>Solution and Systems Architecture: 10 or more years in technology delivery with a minimum 5 years in a solution or systems architecture role for enterprise operational platforms</li><li>Integration and Connectivity: Strong practical experience with integration architecture, API design, and airline connectivity standards (ONE Record, Cargo-XML, EDI, IATA messaging)</li><li>Platform Convergence: Demonstrated experience consolidating or rationalising a multi-system estate, including migration sequencing and footprint reduction</li><li>Vendor Engagement: Proven experience evaluating and challenging platform vendors on architecture, integration, and total cost</li><li>Cross-Regional Delivery: Experience operating across APAC, EMEA, and Americas with the cultural fluency to navigate regional system ownership and variation</li><li>Sector Experience: Aviation, cargo, logistics, or other 24/7/365 operational environment strongly preferred</li></ul>

Responsibilities: HC Digital Strategy &amp; Business Partnership <ul><li>Act as the HC technology lead, engaging directly with HC senior leadership to define and sustain the HC digital vision and roadmap</li><li>Lead the strategic transformation from fragmented regional HC platforms to a unified Group-level solution</li><li>Advise HC executives on platform strategy, vendor alternatives, AI adoption, and investment trade offs</li></ul> Product &amp; Portfolio Leadership <ul><li>Lead, coach, and supervise HC Product Managers, ensuring clarity of accountability and consistent delivery</li><li>Oversee HC products including SAP SuccessFactors, all related regional tenants, and any additional HC Corporate Systems or Centres of Expertise</li><li>Ensure functional coverage of key HC modules, including - Core HR, Performance &amp; Goals, Succession &amp; Talent, Learning Management (LMS), Compensation, Recruiting &amp; Onboarding, and Related integrations and data flows</li></ul> Technology &amp; Partner Selection <ul><li>Lead technology evaluation, vendor comparison, and partner selection activities for HC solutions</li><li>Ensure IT standards compliance in close coordination with Enterprise Architecture, Data, Integration, and Cybersecurity teams</li><li>Ensure selected solutions support scalability, compliance, and innovation (including AI capabilities)</li></ul> Implementation Orchestration &amp; Transformation Delivery <ul><li>Orchestrate complex HC transformation programs, including tenant consolidation, migrations, and phased rollouts</li><li>Coordinate Product Managers, PMO, system integrators, and vendors across regions</li><li>Actively manage interdependencies, risks, and critical milestones</li><li>Step into direct delivery or leadership roles when program complexity or resourcing requires it</li></ul> AI, Innovation &amp; Capability Enablement <ul><li>Drive adoption of AI capabilities across key HC processes, including (but not limited to): Talent identification and skills intelligence, Learning personalisation, Workforce insights and predictive analytics, and Recruitment screening and experience enhancement</li><li>Ensure responsible, secure, and value-driven use of AI, aligned with Group data and ethics principles</li></ul> Governance &amp; Standards Compliance <ul><li>Ensure all HC solutions comply with Group Enterprise Architecture, Cybersecurity and data protection, and Integration and interoperability standards</li><li>Act as a key governance authority for HC design decisions in coordination with Group Design Authorities</li></ul> Operational Oversight &amp; Evolution <ul><li>Define and oversee HC operating models, including ownership, support, and escalation paths</li><li>Support Product Managers in structuring support models, release management, and vendor governance</li></ul> Requirements: <ul><li>Bachelor’s or Master’s degree in Information Technology, Business, Human Resources, or a related field.</li><li>Certifications in HR platforms, enterprise architecture, program management, or AI/data are advantageous.</li><li>Senior experience leading Human Capital technology transformations, preferably with SAP SuccessFactors in multi tenant or multi region environments. 3-5 years.</li><li>Additional expertise and experience in market HC technology references as Workday is also an asset.</li><li>Demonstrated experience managing or consolidating large HC landscapes (Core HR, Talent, Learning, Compensation, Recruiting).</li><li>Proven ability to evaluate and compare HC platforms (e.g. SuccessFactors vs Workday).</li><li>Strong understanding of AI applications in HC and digital workforce enablement.</li><li>Experience leading teams of Product Managers or Solution Owners in global organisations.</li><li>Solid understanding of enterprise architecture, integrations, data governance, and cybersecurity in HC systems.</li><li>Ability to operate credibly at both strategic and execution levels</li></ul>

Responsibilities: <ul><li>Act as the focal point of contact for technical resolutions while managing the incident, problem and knowledge management processes for the applications in scope.</li><li>Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues.</li><li>Manage 3rd party product vendors and integration partners to ensure application code fix deliveries are timely and good quality.</li><li>Design appropriate metrics for reporting on key performance and quality indicators.</li><li>Test, maintain and recommend software improvements to ensure strong functionality and optimization.</li><li>Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.</li><li>Work with business stakeholders to manage and prioritize the overall book of work in terms of problem remediation.</li><li>Contribute to improvement initiatives relating to methods, tools, people, architecture, project management and governance.</li></ul> Requirements: <ul><li>Degree in Computer Science, Engineering or similar domain; Additional professional/technical qualifications will be advantageous.</li><li>At least 6 years’ experience in relevant Banking applications / Information Technology.</li><li>Proficient in IBM AS400 platform, RPG, COBOL, CL programming.</li><li>Good understanding and experience in of Software Development Life Cycle (SDLC) or AGILE.</li><li>Well-versed in service management or production support’s process flow and cycle.</li><li>Experience leading a small team and providing guidance to junior developers.</li><li>Knowledge of Silverlake’s banking software suite is an added advantage.</li></ul>

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282 solid work Jobs found

Cargospot System Specialist

Assistant Vice President - Principal Engineer

AVP, Principal Software Engineer (Senior Technical lead)

VP, IS Risk - Assurance

Senior Executive - Collections

UAEN Assistant Manager - Contracts

Senior Analyst, Threat Detection and Response

Solution Architect, Cargo Management Systems

AVP - Group Human Capital Solution Architect

L3 Production Support (AS400, RPG), Core Banking

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282 solid work Jobs found

Cargospot System Specialist

Assistant Vice President - Principal Engineer

AVP, Principal Software Engineer (Senior Technical lead)

VP, IS Risk - Assurance

Senior Executive - Collections

UAEN Assistant Manager - Contracts

Senior Analyst, Threat Detection and Response

Solution Architect, Cargo Management Systems

AVP - Group Human Capital Solution Architect

L3 Production Support (AS400, RPG), Core Banking

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