Product Manager

Customer Experience Director

Credit Risk Lead - VP1

Lead Workplace Services (VP2)

Senior Executive - Business Transformation (LOT)

Senior PCB Component Engineer

Product Engineer - ITLA ODB

Alignment Process Engineer

Product Engineer - Optical Module

Consulting Engineer - Collaboration

Responsibilities : <ul><li>Engage executive and corporate users to understand needs, decision workflows and pain points.</li><li>Translate requirements into clear product definitions, user stories and acceptance criteria.</li><li>Run structured discovery and experimentation to validate value and feasibility before build commitments are made.</li><li>Identify opportunities to extend assigned products from task-level support to broader workflow automation, and contribute these to the product roadmap.&nbsp;</li><li>Own the end-to-end delivery of assigned AI products, including Rocket, from definition through to launch.</li><li>Ensure quality, usability and readiness criteria are met before release to a senior user base.&nbsp;</li><li>Own assigned products after launch, driving iterative improvement based on usage data and user feedback.</li><li>Define, track and report product KPIs covering adoption, usage, accuracy, satisfaction and time saved.</li><li>Register and maintain AI use cases for assigned products within the agreed portfolio management process.&nbsp;</li><li>Act as the day-to-day product interface for executive and corporate stakeholders.&nbsp;</li></ul> Requirements: <ul><li>3 – 6 years of experience in digital or AI product management, product ownership or equivalent delivery roles.&nbsp;</li><li>Bachelor’s degree in a quantitative field such as information technology, business, finance, engineering or mathematics.&nbsp;</li><li>Hands-on experience in product management across discovery, delivery and lifecycle.&nbsp;</li><li>Exposure to AI, automation or data-driven products.&nbsp;</li></ul>

Responsibilities: Customer Experience Strategy &amp; Governance: <ul><li>Develop, implement and continuously evolve the Companys Customer Experience strategy, roadmap, service standards and priorities in alignment with overall business objectives.</li><li>Establish the Customer Experience governance framework and ensure clear accountability for customer experience performance across relevant functions.</li><li>Represent the Voice of the Customer within the organization and ensure customer insights are considered in strategic, commercial, product and operational decisions.</li><li>Establish cross-functional governance for significant customer-impacting issues, ensuring root causes, corrective actions, responsible owners and deadlines are defined and tracked through to closure.</li><li>Collaborate with Commercial, Marketing, Product, Technology, Network, Finance, Regulatory, Legal and other departments to deliver a consistent and seamless end-to-end customer experience.</li></ul>&nbsp;Customer Support Operations: <ul><li>Lead the Customer Support Operations function and ensure effective management of internal and outsourced customer support operations.</li><li>Ensure customers receive timely, consistent and high-quality support across all relevant customer service channels and touchpoints.</li><li>Define and monitor operational KPIs and SLAs, including service levels, response and resolution times, First Contact Resolution, productivity and other relevant customer support indicators.</li><li>Continuously optimize customer support processes to improve efficiency, reduce customer effort, improve service quality and control operating costs.</li><li>Oversee internal and outsourced inbound and outbound customer support operations and ensure third-party partners meet agreed service levels, productivity, quality and customer experience standards.</li><li>Define workforce dimensioning, capacity planning and resource allocation requirements for internal and outsourced operations based on customer demand, contact volumes and business requirements.</li><li>Establish and oversee effective escalation processes for complex, sensitive or unresolved customer issues, ensuring clear ownership and timely resolution.</li><li>Ensure appropriate business continuity and customer-support procedures are in place for network incidents, system outages, major campaigns, unexpected increases in customer demand and other high-impact events.</li><li>Assess and recommend technologies, systems, automation and self-service solutions that improve customer experience, operational efficiency and cost-to-serve.</li><li>Define the Customer Experience organizational structure and resource requirements, and oversee recruitment priorities, performance management, employee development and succession planning.</li></ul> Quality Assurance &amp; Continuous Improvement: <ul><li>Lead a structured Continuous Improvement program across customer-facing operations using customer feedback, operational data, quality findings and root-cause analysis.</li><li>Own the Customer Experience Quality Assurance framework, including quality standards, interaction audits, mystery evaluations, calibration, quality scorecards and corrective-action mechanisms across internal and outsourced operations.</li><li>Analyze customer complaints, repeat contacts, escalations, quality findings and operational data to identify recurring issues and root causes, and drive cross-functional corrective and preventive actions through to implementation.</li><li>Identify opportunities to reduce avoidable and repeat customer contacts through process simplification, automation, self-service, improved communication and permanent resolution of root causes.</li><li>Track Continuous Improvement initiatives and measure their impact on customer satisfaction, service quality, operational efficiency, contact reduction and other relevant business outcomes.</li><li>Lead end-to-end customer journey reviews and service-design initiatives to identify pain points, reduce customer effort, improve First Contact Resolution and enhance the experience across physical, assisted and digital touchpoints.</li></ul> Training, Knowledge &amp; Capability Development: <ul><li>Oversee the Customer Experience Training function and establish a structured capability-development framework covering onboarding, product and service knowledge, systems, processes, customer handling, soft skills, coaching and refresher training.</li><li>Ensure Training Needs Analysis is driven by quality results, customer feedback, operational performance and identified competency gaps, and measure the effectiveness of training interventions.</li><li>Establish and maintain effective Knowledge Management practices, including customer-care SOPs, scripts, FAQs, knowledge articles and operational guidelines, ensuring frontline teams receive accurate and timely information.</li><li>Promote a culture of customer focus, continuous learning and high performance through coaching, recognition and employee-development initiatives.</li></ul> Customer Analytics, Voice of Customer &amp; Insights: <ul><li>Lead the Customer Analytics function and ensure customer and operational data is converted into actionable insights for Customer Experience and the wider business.</li><li>Establish CX dashboards and reporting covering customer behaviour, contact drivers, complaints, repeat contacts, service performance, quality, satisfaction, retention/churn indicators and emerging customer trends.</li><li>Own the Voice of Customer and CX measurement framework, including NPS, CSAT, First Contact Resolution and other relevant customer experience indicators, establishing targets and monitoring performance against them.</li><li>Use surveys, complaints, customer interactions, research and other feedback channels to identify customer needs, expectations, pain points and emerging trends, ensuring insights are translated into clearly defined improvement actions.</li><li>Utilize customer segmentation based on relevant behaviors, preferences, value, demographics and usage patterns to support customer experience initiatives, service prioritization and relevant business campaigns.</li></ul> Product, Process &amp; Operational Readiness: <ul><li>Ensure Customer Experience is appropriately involved in the development and implementation of new products, services, campaigns, processes and customer-impacting system changes, with customer experience risks identified before implementation.</li><li>Establish operational-readiness requirements for major launches and changes, including capacity, processes, systems, training, knowledge materials, customer communication and escalation procedures, and monitor customer impact following implementation.</li></ul> Performance, Compliance &amp; Financial Management: <ul><li>Provide senior management with regular reporting on Customer Experience performance, customer trends, key risks, operational performance, Continuous Improvement initiatives and areas requiring management attention.</li><li>Ensure Customer Experience operations comply with applicable regulatory requirements, company policies, data protection requirements and industry standards in coordination with Regulatory, Legal and other relevant functions.</li><li>Develop and manage the Customer Experience operating budget and monitor operating costs, productivity and cost-to-serve, identifying opportunities to improve efficiency without negatively impacting customer experience.</li><li>Manage key Customer Experience vendors and partners, ensuring contractual commitments, SLAs, costs, quality standards and performance expectations are effectively monitored and managed.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s Degree in Business Administration, Communications, Marketing, or a related field,</li><li>A Master’s degree or professional certification (e.g., CCXP - Certified</li><li>Customer Experience Professional) is highly preferred.</li></ul>

Responsibilities: <ul><li>Work with different IT teams across infrastructure, and other divisions to deliver system solutions for the business.</li><li>Build a strong relationship and manage expectations with users and stake holders.</li><li>Oversee Credit Risk delivery and align team (including any system enhancements and upgrades) to meet project’s requirements within allocated budget and schedule.</li><li>Plan, monitor and manage risks/issues related to Functional delivery. </li><li>Take ownership of any issues that may impact the delivery quality and timeline.</li><li>Provide status update related to technical delivery to TDM/Project Manager (PM)/ Program Manager.</li><li>Own the delivery plan. Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions. Follow up on the proposed solution and fix the problem</li><li>Manage stakeholders throughout the duration of the role. Ensure project governance is adhered to, any changes are documented and approved</li></ul> Requirements: <ul><li>Bachelors degree in computer science, engineering or similar domain</li><li>6-9 Years of experience in Murex Credit risk Domain (MLC, Limits monitoring, LRB &amp; counterparty risk )</li><li>Experience in major upgrade project in Risk domain.</li><li>Good understanding of Murex Credit Risk module</li><li>Strong business domain knowledge in Global Markets and Credit Risk</li><li>Experience in communicating with functional and technical stakeholders</li><li>Experience in banking industry preferred</li><li>Experience in implementing large-scale, highly available applications or another large project implementation</li><li>Experience in service-oriented technologies</li><li>Proven result-oriented person with a focus on delivery</li><li>Experience in actual systems development work, with prior coding, functional specifications and technical specifications and systems development and testing experience</li><li>Good understanding and experience in software development cycle</li><li>Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders</li><li>Good problem solving, analytical, synthesis, system thinking and solutioning skills</li></ul>

Responsibilities: Technical Leadership &amp; Ownership: <ul><li>Act as the technical lead for M365, Exchange, and workplace infrastructure services.</li><li>Provide guidance, mentoring, and knowledge sharing to L2/L3 engineers.</li><li>Own platform health, capacity planning, and continual service improvement initiatives.</li><li>Drive architectural decisions and best practices across collaboration, VDI, and endpoint environments.</li></ul> Platform Administration &amp; Support: <ul><li>Manage and support M365 collaboration tools, including Exchange (On-Premise, Hybrid, and Online).</li><li>Oversee and support VMware Horizon (VDI) infrastructure, ensuring availability, performance, and user experience.</li><li>Manage endpoint management solutions (e.g., device compliance, patching, security baselines).</li><li>Provide L3 support for complex incidents and service requests, ensuring timely resolution and root cause analysis.</li></ul> Unified Communications &amp; Workplace Services: <ul><li>Support and troubleshoot Unified Communications platforms (e.g., Teams voice/video, collaboration features).</li><li>Collaborate with network and voice teams to resolve communication-related issues.</li><li>Ensure seamless user experience across collaboration and communication tools.</li></ul> Security &amp; Compliance: <ul><li>Administer and support MDM Blackberry mobile suite, Trend Micro, Enterprise Vault, and MTD/MFA solutions.</li><li>Ensure compliance with enterprise security policies, including endpoint and access controls.</li><li>Oversee secure access using IT Admin LAN and Production VDI environments for privileged operations.</li><li>Enforce governance and privileged access management processes.</li></ul> Automation &amp; Optimization: <ul><li>Use PowerShell scripting and automation tools to improve operational efficiency.</li><li>Identify opportunities for process automation and proactive monitoring.</li><li>Drive continuous improvement initiatives for system reliability and performance.</li></ul> Incident &amp; Service Management: <ul><li>Lead major incident management (MIM) calls for workplace services.</li><li>Perform advanced troubleshooting and triage of platform-related issues.</li><li>Work closely with the Workplace IT Service Desk for escalations and after-hours support.</li></ul> Stakeholder Engagement: <ul><li>Collaborate with cross-functional teams including infrastructure, security, and applications.</li><li>Act as a point of escalation for business-critical incidents.</li><li>Provide reporting, insights, and recommendations to management.</li></ul> Requirements: <ul><li>Have 8–12 years of experience in M365, Exchange, and enterprise workplace infrastructure.</li><li>Strong expertise in:</li><li>Exchange (On-Prem / Hybrid / Online)</li><li>M365 collaboration ecosystem (Mandatory)</li><li>VMware Horizon (VDI) (Mandatory)&nbsp;</li><li>Endpoint management platforms</li><li>Unified Communications support</li><li>Hands-on experience with security and mobility tools (MDM, MFA, Trend Micro, etc.).</li><li>Strong scripting and automation skills (PowerShell preferred).</li><li>Proven experience in leading teams or acting as technical lead.</li><li>Excellent problem-solving, communication, and stakeholder management skills.</li></ul>

Responsibilities: <ul><li>Support the implementation of BIM and VDC processes across design, construction, and asset handover phases.</li><li>Assist in reviewing BIM models and project information to ensure compliance with client standards and ISO 19650 requirements.</li><li>Participate in model coordination, clash detection, and multidisciplinary coordination workshops with project stakeholders.</li><li>Support reality capture initiatives, including drone surveys, laser scanning, photogrammetry, and 360° site documentation.</li><li>Contribute to the development and continuous improvement of BIM standards, workflows, and digital delivery practices.</li><li>Assist in analyzing project and asset data to support digital reporting, performance monitoring, and informed decision-making.</li><li>Research, evaluate, and support the adoption of emerging technologies such as Digital Twins, AI, IoT, reality capture, and advanced analytics solutions.</li><li>Support innovation initiatives, pilot projects, and technology assessments aimed at improving project delivery, operational efficiency, and sustainability outcomes.</li><li>Monitor industry trends and best practices in BIM, VDC, PropTech, ConTech, and digital transformation to identify opportunities for continuous improvement and innovation.</li></ul> Requirements: <ul><li>Bachelor’s degree in architecture, Engineering, Construction Management, or a related built-environment field.</li><li>Basic understanding of BIM, digital design, construction processes, and project information management.</li><li>Strong interest in BIM, VDC, digital construction, innovation, and emerging technologies</li><li>0-3 years of experience; fresh graduates are encouraged to apply.</li><li>Internships, university projects, research, competition, or extracurricular experience related to BIM, design, construction technology, data, or innovation is an advantage</li><li>Basic proficiency in one or more BIM or design applications such as Autodesk Revit, , Navisworks, or equivalent tools.</li><li>Interest in reality capture, drones, laser scanning, 360-degree imagery, GIS, digital twins, AI, and immersive technologies.</li><li>Proficiency in Microsoft 365 applications, particularly Excel, PowerPoint, Word, Outlook, and Teams; Power BI knowledge is an advantage.</li><li>Analytical thinking, attention to detail, problem-solving, research, and data interpretation skills.</li><li>Clear written and verbal communication, presentation, teamwork, time management, and willingness to learn.</li></ul>

Responsibilities: <ul><li>Partner with development engineers, commodity teams, and suppliers to create innovative PCB solutions.</li><li>Contribute to the development of PCB commodity strategy.</li><li>Participate in the supplier selection process. Assess and qualify PCB suppliers. Take part in technical and process audits of suppliers as needed.</li><li>Lead PCB failure analysis and drive containment, corrective actions, and risk assessment.</li><li>Work closely with manufacturing and engineering teams to resolve complex technical issues.</li><li>Collaborate with cross-functional teams across the organization. Effectively communicate complex technical concepts and solutions.</li></ul> Requirements: <ul><li>Possess Engineering/Chemistry/Material degree or equivalent, plus 10+ years PCB manufacturing experience.</li><li>Solid understanding and direct experience in PCB design specifications and requirements, qualification, manufacturing fabrication and test, coupled with familiarity of materials (laminates and resins) and reliability knowledge and experience.</li><li>Competency in failure analysis techniques such as FMEA, 8D/Corrective Action, Fishbone IFD, Cause and Effect Analysis, Design of Experiments (DOE), and risk assessment.</li><li>Experienced in managing supplier relationships and implementing corrective actions and rigorous quality control measures to ensure product standards and reliability are consistently met.</li></ul>

Responsibilities: <ul><li>Lead the yield improvement, drive product, process, quality improvements.</li><li>Lead the product debug and FA activities and drive related action to closure.</li><li>Support cost modelling and lead cost reduction activities with cross function team.</li><li>Perform and coordinate DFX activities with design, test and process engineering teams.</li><li>Create product trouble-shooting guides.</li><li>Approve readiness for volume manufacturing.</li></ul> Requirements: <ul><li>Bachelor’s or Master’s degree in Electrical Engineering, Optical Engineering, or a related discipline.</li><li>3+ years of experience in product or manufacturing engineering, focusing on optical components and modules.</li><li>Working experience on optical assembly, fiber handling, and laser diode integration.</li><li>knowledgeable on tunable laser theory, calibration method and test parameters.</li><li>Experienced on tunable module is a plus.</li><li>Ability to drive solutions through cross-functional teams.</li><li>Excellent verbal and written communications skills in English</li></ul>

Responsibilities: <ul><li>Conduct daily optical coupling production work for various optical modules</li><li>Optimize existing optical coupling processes, improve coupling efficiency, product yield and consistency, and reduce production costs and defective rates.</li><li>Responsible for on-site technical support for coupling production, quickly respond to abnormal production conditions, and handle process and product defects in a timely manner.</li><li>Carry out failure analysis of coupling-related defective products, summarize failure modes root causes (such as coupling offset, optical power loss, glue failure, fiber displacement etc.), and formulate targeted improvement and preventive measures.</li><li>Cooperate with R&amp;D and quality teams to verify new products, new coupling processes and new materials, and complete process validation and mass production conversion work.</li><li>Sort out coupling process documents, standard operation procedures (SOP) and failure analysis reports, and accumulate process experience to form technical archives.</li></ul> Requirements: <ul><li>Bachelor degree or above in Optics, Optoelectronics, Electronic Engineering, Mechanical Engineering or related majors.</li><li>Familiar with basic optical theories and professional knowledge, understand the working principle of optical modules, optical path transmission principles and fiber coupling mechanism.</li><li>Possess practical hands-on experience in optical module coupling process, familiar with coupling equipment operation, fiber alignment adjustment, optical power calibration and related production processes.</li><li>Equipped with independent failure analysis and problem-solving capabilities, able to quickly locate coupling process abnormalities and product failure causes, and implement effective solutions.</li><li>Familiar with common optical module products (such as SFP, QSFP, OSFP, 800G/400G high-speed optical modules) and mainstream coupling processes is preferred.</li><li>Good logical thinking, hands-on ability and on-site emergency response capability, able to adapt to production technical support work.</li></ul>

Responsibilities: <ul><li>Lead the yield improvement, drive product, process, quality improvements.</li><li>Lead the product debug and RMA activities and drive related action to closure.</li><li>Support cost modelling and lead cost reduction activities with cross function team.</li><li>Perform and coordinate DFX activities with design, test and process engineering teams.</li><li>Analyze and correlate performance of key parameters spanning device to sub-system levels to optimize in-process and final test specifications.</li><li>Create product trouble-shooting guides.</li><li>Lead failure analysis, root cause identification and corrective action implementation of components, sub-systems and field failures.</li><li>Approve readiness for volume manufacturing</li></ul> Requirements: <ul><li>BS degree in electrical engineering, physics, or other relevant major.</li><li>5+ years’ experience supporting design and NPI of high bit rate optical transponders.</li><li>Very experienced on optical modules production and process on QSFP-DD, OSFP, CFP2 and QSFP-112, etc.</li><li>Very familiar with 100G/200G/400G/800G/1.6T optical module specifications and test requirements.</li><li>In-depth knowledge of analog and digital electronics, RF, and optical communication circuits and components.</li><li>Ability to drive solutions through cross-functional teams.</li><li>Excellent verbal and written communications skills in English</li></ul>

Responsibilities: <ul><li>Work on advanced Collaboration, Webex and strategic customer solutions, driving adoption, optimisation and long-term customer outcomes.</li><li>Engage directly with customers, building trusted relationships and translating business requirements into technical solutions.</li><li>Design, deploy, migrate, integrate, optimise and troubleshoot Collaboration and Webex environments.</li><li>Support complex migrations and integrations across and third-party technologies, ensuring interoperability and optimal performance.</li><li>Troubleshoot complex Collaboration issues across CUCM, Webex Calling, SIP, voice, video, endpoints and network infrastructure, collaborating with TAC and other stakeholders on CAP case resolution.</li><li>Support Executive Briefings and QBRs, providing technical insights and recommendations aligned to customer business priorities and future-state outcomes.</li><li>Create customer-facing technical documentation, implementation guidance and reusable technical content aligned to CX standards.</li><li>Leverage AI, automation, APIs, programmability and orchestration to improve technical delivery, productivity and customer outcomes, while validating AI-generated outputs.</li><li>Explain complex technical concepts to diverse audiences and enable customers to effectively adopt and operate solutions.</li><li>Build knowledge of competitor and third-party technologies to support migration, integration and solution optimisation.</li><li>Contribute to technical knowledge sharing, automation artefacts, documentation templates and continuous improvement of delivery methodologies.</li></ul> Requirements: <ul><li>Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, with 8–12 years of experience in company Contact Center technologies across Enterprise and Service Provider environments.</li><li>Strong expertise in Contact Center solutions, including architecture, design, deployment, and implementation of platforms such as Unified Contact Center Enterprise (UCCE), Intelligent Contact Management (ICM), Customer Voice Portal (CVP), Unified Customer Voice Portal (CVP), Unified Communications Manager (CUCM), Finesse, and Unified Border Element (CUBE).</li><li>Proven experience in designing and implementing company Collaboration Contact Center components, including Agent Desktop, ICM scripting, CVP Call Studio scripting, and Contact Center reporting and analytics solutions.</li><li>In-depth understanding of telephony and call routing technologies, including SIP, H.323, MGCP, SCCP, ISDN PRI, QSIG, FXO, FXS, and POTS, with strong troubleshooting and integration capabilities.</li><li>Solid grasp of call flow design, routing strategies, and voice infrastructure protocols within large-scale enterprise contact center deployments.</li><li>Experience working with company UCS infrastructure and VMware virtualization technologies, including vCenter, ESXi, and vSphere Client.</li><li>Solid grasp of TCP/IP networking fundamentals and supporting infrastructure services/protocols such as DHCP, DNS, TFTP, NTP, and LDAP.</li><li>Experience with Webex Contact Center (Webex CC), including solution planning, migration, deployment, and implementation activities.</li><li>Familiarity with AI-driven capabilities and integrations within UCCE, Webex Contact Center, and Webex Customer Experience solutions</li></ul>

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182 solutions architect bristolmalmesbury Jobs found

Product Manager

Customer Experience Director

Credit Risk Lead - VP1

Lead Workplace Services (VP2)

Senior Executive - Business Transformation (LOT)

Senior PCB Component Engineer

Product Engineer - ITLA ODB

Alignment Process Engineer

Product Engineer - Optical Module

Consulting Engineer - Collaboration

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182 solutions architect bristolmalmesbury Jobs found

Product Manager

Customer Experience Director

Credit Risk Lead - VP1

Lead Workplace Services (VP2)

Senior Executive - Business Transformation (LOT)

Senior PCB Component Engineer

Product Engineer - ITLA ODB

Alignment Process Engineer

Product Engineer - Optical Module

Consulting Engineer - Collaboration

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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