Solutions Specialist

Contract Engineer

Cloud Sales Specialist

Customer Service Technical Specialist

HR Executive/Sr. Executive HR

Product Dev Sr Specialist

VMWARE Associate Consultant

Technical Customer Support

SWO SAP License Specialist

Senior Security Engineer

Responsibilities : <ul><li>Engage with Director and C-Level executives to understand business needs.</li><li>Assist in Design/Architecture of Cloud and hybrid cloud solutions.</li><li>Help Enterprises define IT and business processes that work well with cloud deployments.</li><li>Working with DevOps/Engineering teams to architect, design, migrate and debug application / infrastructure solutions on Cloud.</li><li>Wearing the hat of a Solutions Architect / Consultant based on the customer requirements.</li><li>Troubleshoot technical issues and drive issue escalation with Cloud Product Engineering teams.</li><li>Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning.</li><li>Delivering hands-on classroom training and workshops to large customers.</li><li>Monthly Business Reviews and Quarterly Business Reviews providing business-related performance insights to C-Level executives and leadership teams of a customer.​</li></ul> General <ul><li>Participate in go-to-market (GTM) activities by working closely with global initiatives to customize documentation locally and preparing and delivering content and messaging</li><li>Act as a technical evangelist for marketing activities, including speaking/presenter engagements at conferences, conventions, user groups, webinars, etc.</li><li>Maintains a network in the market and identifies opportunities for our business growth</li><li>Maintain and acquire advanced level technical certification in assigned area and maintains professional and technical knowledge</li></ul> Sales Process <ul><li>Responsible for partnering with BDMs and local sales leadership to drive net new business opportunities within the existing territory account base as well as supporting customer acquisition activities as assigned</li><li>Partners and co-owns sales activities at a customer level with the field-based account manager</li><li>Prepares cost estimates for professional and managed services (deployment, migration, implementation, workshops, etc.)</li><li>Follows proper documentation process for assigned business opportunities</li><li>Follow the Future Data Center Business Operations, Planning and weekly forecast and cadence reviews followed by Monthly and Quarterly business reviews.</li></ul> Measurement and Improvement <ul><li>Identifies areas of improvement in Solution offerings and contributes to the execution of improvement roadmap together with several stakeholders.</li><li>Works closely with service delivery teams to ensure the profitability of service solution proposals</li><li>performance and success measured by sales closures and gross-profit performance of assigned opportunities/projects, geographies, customers or Customer Business Development Managers.</li><li>Maintain and acquire advanced level technical certification in assigned area and maintains professional and technical knowledge</li></ul> Requirements: Technical Skills - Future Data Center <ul><li>Microsoft and/or AWS Certified: Azure Solutions Expert (preferred) or AWS Certified Professional (preferred) or Associate</li><li>Service-oriented architectures</li><li>IaaS and PaaS reference architectures</li><li>Data availability concepts</li><li>Continuous Development / Continuous Integration / DevOps Architectures</li><li>Internet of Things</li><li>Artificial Intelligence / Machine Learning</li><li>SAP on AWS/Azure</li><li>Cloud Governance</li><li>High-performance computing</li><li>Serverless computing</li><li>The ability to hold workshops from 4 to 8 hours long on how best to start the Cloud Journey</li><li>Cloud Security Framework</li></ul>

Overview: <ul><li>We are seeking a Contract Engineer to join our Global Manufacturing Admin Area.</li><li>The GM is responsible for providing the technical consultations, operational support and troubleshooting, benchmarking, building strategies, business planning, and conducting assessment in the areas of safety and environmental compliance, cyber security, advance process control and optimizations, energy and electrical efficiency, process engineering, reliability and maintenance, operational excellence etc.&nbsp;</li><li>GMSD is also instrumental to the implementation of digital transformation program</li><li>Your primary role will be to develop and prepare contracts for Turnaround Maintenance</li><li>It involves preparing contract packages including Requests for Proposals (RFPs), Preliminary Cost Estimate, Evaluation Criteria in line with approved contracting strategy and procurement manual.</li></ul> Responsibilities: <ul><li>As the successful candidate you will be required to perform the following:</li><li>Coordinate and work closely with Turnaround Engineer / Planning team to prepare Requests For Proposals (RFPs) for Turnaround services.</li><li>Coordinate and prepare contract terms and conditions for the requested services for approved turnaround scope.&nbsp;</li><li>Prepare / develop Evaluation Criteria and preliminary cost estimate.</li><li>Coordinate and work closely with Contract Advisor to manage all activities related to bidding process.</li><li>Route contracts for signature, track work progress and submit regular reports.</li><li>Participate in Pre-qualification requirement and development of approved bidders list to maximize competition.</li><li>Participate in Job-Explanation meeting &amp; site visits with intended bidders.</li><li>Provide &amp; coordinate for clarifications, questions &amp; answers during bidding process.</li><li>Participate in evaluating offers, bid review team member, reviewing pre-award packages in line with approved contracting strategy and procurement manual.</li><li>Participate &amp; Coordinate Kick Off Meeting with the awarded contractor, establish deliverables for the contractors to be ready to fulfil the contract requirement.&nbsp;</li><li>Assist in preparing, developing and measuring Key Performance Indicators for contracting.&nbsp;</li><li>Maintain computer records of contract information and update all involved parties and stakeholders with current status of contracts and expectations of completion.</li><li>Assess contractor’s performance during the execution of work to ensure that all contractual requirements are being met.</li><li>Verify and review Contractors’ Proposed Variation Orders and submit a Variation Order Status Report.&nbsp;</li><li>Provide technical advice and guidance on contracting processes and related issues to Turnaround Team.</li><li>Assist in formulating and improving contracting strategies for turnaround in order to optimize cost and reducing risks in line with procurement manual.</li></ul> Requirements: <ul><li>You must hold a Bachelor Degree in Engineering (Mechanical / Electrical / Industrial).</li><li>You should have a minimum 10 Years of Experience in Turnaround, out of which at least 6 years in contracting.</li></ul>

Cloud Sales Specialist Location: Kista, SweedenHours: Full time – Hybrid Salary: Competitive&nbsp;Due to expansion our client – a leading global provider of end-to-end software and cloud technology solutions currently have an opening for a Cloud Sales Specialist to join a an already established team in Kista , Sweeden (Hybrid). As part of this role your responsibilities will include but limited to: <ul><li>Establish relationships with new and existing customers and secure new business in the assigned portfolio element(s) </li><li>Drive the entire Sales Cycle from initial Customer Engagement till Contract Closing for new customers. For existing customers, Sales Cycle is started by Account Manager </li><li>Work with Account Managers to ensure that the overall account strategy and goals will be followed and achieved. </li><li>Maintain a very detailed level of relevant knowledge on the assigned portfolio element(s) in order to have meaningful and relevant conversations with customers and prospects.</li></ul> We are looking for committed, independent and solution-oriented applicants who want to join us in shaping our future. If you are ready to take that next step in your career and would like to have a discreet discussion about this role, please contact me directly at <a href="mailto:brian.greaves@whitecrowresearch.com" rel="noopener noreferrer" target="_blank">brian.greaves@whitecrowresearch.com</a> or via LinkedIn: <a href="https://www.linkedin.com/in/brian-greaves1987" rel="noopener noreferrer" target="_blank">linkedin.com/in/brian-greaves1987</a> or alternatively, apply now!&nbsp;

The Role:The Software Support Specialist is a member of the Customer Support Services team, who collectively are responsible for sustaining our customers. The Support Specialist provides post-deployment services to enterprise-wide own software solutions for small and large companies.&nbsp;This business unit is an extremely broad platform with a proprietary programming language, more than a hundred modules, highly configurable, and therefore each customer solution is unique.&nbsp;The Support Specialist is directly responsible for the qualification and tracking of client requests, and most importantly, providing solutions (expertise, configuration, development, etc.) within the expected response time applicable to the client. He/she also may provide additional support services such as product refreshers and coaching. Some requests are quick wins (configuration/coding on the spot with customers or coaching workshops), but many are mini agile implementation projects, lasting a few weeks to over a month.&nbsp;The Support Specialist is an independent thinker who understands and does what it takes to have a delighted customer by providing design, configuration development, testing, and expertise services. Responsibilities: Delivery ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide consulting services to our clients·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Design, configure, test and deliver fixes and enhancements for client solutions·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Facilitate client meetings consisting of:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Technical expertise·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Subject matter expertise·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Coaching / training·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Troubleshooting·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Defect management and qualification·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Comply to Service Level Agreements&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Analyze technical feasibility and propose estimates with solutions to meet client requirements·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage client expectations and ensure satisfaction·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Comply to support processes, best practices, and maintain documentation Organization ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Actively participate in own career development and continuous improvement·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide pro-active reporting to the Support manager·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Update the knowledge base and produce new articles·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with Product Managers and Developers to improve products·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Comply to internal reporting processes and rules (timesheets, time-off, etc.)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrate good and clear verbal and written communication (by phone, email, and web meetings)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Professionally interact with people, both internal and external to the organization through various media&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Write clear processes, best practices and other documents·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Quickly learn a new proprietary software programming language·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experienced in use and application of highly specialized technical standards.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provides solutions to a variety of technical problems of moderate scope and complexity.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to work under general supervision while following established procedures.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Contributes to the completion of milestones associated with specific projects.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experienced with frequent inter-organizational and outside customer contacts.&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated performance in providing solutions to difficult technical issues associated with specific projects.&nbsp;Qualifications: Education·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;At least a 4-year degree in Computer Science or Software Engineering·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficient in at least one programming language·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with HTML, CSS, JavaScript, C, C++, VB, .NET and other web technologies·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of database design concepts·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Fluent in English·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Fluent in the local language·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in French can be a plus&nbsp;Experience ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2 years of professional experience in a software related field Skills ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Leadership &amp; Autonomy·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage own workload and priorities&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Complete internal obligations (timesheet, status reports, required training, performance reviews, etc.) 100% on time·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Escalate effectively and when necessary·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Able to provide functional coaching to Clients with simple explanations but also drive technical discussions with Client IT and Partner implementation consultants·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Positive demeanor while providing solution options to challenges&nbsp;What we offer:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;An impressive office in a superb location in the vibrant city center of The Hague, overlooking the parliament, and a 4-minute tram ride from Den Haag Central station.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Salary commensurate with your skills and experience with a bonus plan.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Permanent contract with a probation period of 2 months.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The flexibility to balance your time between working from home (up to 3 days) or from our well-equipped offices.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;25 holidays based on a 40-hour working week.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Good pension plan and discount on insurances.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Equipment to support working from home including a laptop, screens, sit-stand desk, and chair.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Allowances for working from home and travel.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent lunch, snacks (with vegan options) and refreshments when in the office.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;An onsite gym where our in-house personal trainer is more than happy to challenge you with an intensive workout.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Free Friday chair massage and a social get-together with colleagues for drinks and chat.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A commitment to invest in your personal development through dedicated learning and career development programs and (international) opportunities to grow within the company.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Overall, a fun, multicultural, and inclusive, working environment where employee satisfaction and engagement are a top priority.

Responsibilities: <ul><li class="ql-align-justify">Organization Structures &amp; Culture: The incumbent will implement the right organization structure in line with business priorities and goals to ensure optimum manpower productivity. This will be further supported by the implementation of processes like performance management and talent development strategies to ensure a high-performance organization.</li><li class="ql-align-justify">Talent Acquisition &amp; Onboarding:&nbsp;Implement appropriate strategies for recruitment of quality hires across functions &amp; regions further supported by the right induction and onboarding processes. Manpower planning &amp; forecasting basis business needs, involvement in talent acquisition across levels within defined TAT through conducting interviews, liasioning with talent acquisition team and functional stakeholders.</li><li class="ql-align-justify">Talent Management:&nbsp;The incumbent will be required to drive the key strategic agenda for the Sales function such as building functional capability and strengthening the leadership pipeline and ensure development of high potential employees.</li><li class="ql-align-justify">Employee Engagement:&nbsp;The role entails driving the employee engagement surveys to understand the voice of the employees and roll out corrective/developmental actions that have a positive impact of employee engagement and thereby productivity &amp; retention.</li><li class="ql-align-justify">Employee Retention:&nbsp;Conducting exit interviews, attrition analytics, uncovering themes, insights and implementing function-wide and employee-level measures to retain good talent</li><li class="ql-align-justify">Learning &amp; Development:&nbsp;The incumbent will be responsible to design, develop and implement a capability-based training framework for various roles in the organization.</li><li class="ql-align-justify">Sales Incentive Design, Rewards and Recognition:&nbsp;Creating and implementing the monetary (Sales Incentive Program) and non-monetary rewards and recognition for the Sales function; creating frameworks to drive performance, motivate and engage employees</li><li>Managing 3rd Party Workforce:&nbsp;Liaising with 3rd Party Service Provider and functional stakeholders in Sales &amp; COE teams to manage the fleet of 3P workforce for Sales- manning, attrition, incentive earnings, rewards and recognition</li></ul> Requirements: <ul><li>MBA in HR</li><li>4&nbsp;to 6 years of Experience, out of which 1-2 years of experience as HR Business Partner, additional experience in a COE function in HR is preferred</li><li>﻿Proven track record of successful implementation of people strategy, programs, and initiatives</li><li>Deep functional expertise in any of the COE areas (Recruitment, Learning &amp; Development, Talent management, Compensation, and Benefit) will be preferred</li><li>Knowledge of labour law principles and practices</li></ul>

Role Description: <ul><li>The Product Dev Sr Specialist is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business.</li><li>Recognized technical authority for an area within the business.</li><li>Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise.</li><li>Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.</li><li>Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business.</li><li>Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.</li></ul> Responsibilities: <ul><li>The Product Development Senior Specialist is responsible for activities related to the development of new products and/or features and functionality of products including developing business cases, requirements definition (BRDs), product enhancements innovation, feature and functionality definition based on market and industry research and trends and client needs.</li><li>This role executes on the end-to-end product development lifecycle and will also scope product releases, agreeing to and tracking business priorities, incorporating regulatory and compliance requirements and investment tracking</li><li>Identifies, gathers, and organizes client insights, internal innovation ideas, marketplace analyses and trends to drive to new concepts.</li><li>Creates a product vision aligned to business priorities and corresponding road-map to delivery from revenue, client experience and digitization perspective.</li><li>Follows market, industry and client trends to own field and adapts them for application ’s products and solutions platforms</li><li>Conceptualizes, plans, prioritizes, coordinates design and delivery of products or features to product release, and serves as product ambassador within user community.</li><li>Works in close co-ordination with Technology, Business Managers and other stakeholders to fulfill the delivery objectives.</li><li>Manages and implements a wide variety of products and solutions.</li><li>Identifies solutions ranging across data analytics, reporting, CRM, Trade Workflows and trade processing.</li><li>Has responsibility to deliver direct business results and advice regarding product development that necessitates a degree of responsibility over technical strategy.</li><li>Partners with business leaders and a widely distributed global user community to define and implement solutions.</li><li>Creates project plans, business and technical requirements documents for product execution.</li><li>Has direct interaction with sales, business managers and technology, to understand their long term vision, discuss industry trends, and incorporate them into the product &amp; solutions strategy</li><li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding group, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul> Requirements: <ul><li>Intellectual curiosity, analytical and conceptual thinker.</li><li>Proactively seeks and develops new opportunities.</li><li>Attention to detail and process/analytic mindset.</li><li>Ability to build networks and relationships internally and externally.</li><li>Familiarity with product development methodologies.</li><li>Comfortable with performing data investigations that require a high degree of accuracy with tight timescales.</li><li>Ability to create business analysis, troubleshoot data quality issues, and conduct exploratory and descriptive analysis of business datasets</li><li>Ability to structure and break down problems, develop solutions, and to drive to results.</li><li>Process Management knowledge with a propensity for detail and comprehensiveness of content.</li><li class="ql-align-justify">Ability to collaborate and clearly communicate with team members of an organization.</li></ul>

Responsibilities: <ul><li>Professionals will have expertise in one or more networking system technology areas.</li></ul> Examples include: <ul><li>Routers</li><li>Networking controllers</li><li>Bridges</li><li>oR Networking software related to these technologies.</li></ul> <ul><li>Typical examples of the deliverables are building proof-of concept solutions with networking system technology and architecting and implementing networking solutions to address client requirements.</li></ul> <ul><li>Professionals will work with products or solutions based on any vendor hardware and/or any vendor operating system software.</li><li>VMware 6.7 and 7.0+ SysAdmin</li><li>knowledge of Linux troubleshooting in ESXi</li><li>Good knowledge in VMware server and other virtualization platforms &amp; experienced in large scale production support virtualization environment.</li><li>Assess and implements best practices in line with change management process, troubleshooting and resolving VMware environment issues.</li></ul> Requirements: <ul><li>+3 years’ experience supporting VmWare vSphere 6.x / 7.x and above. Experience on ESXi host installation, configuration &amp; troubleshooting. HA, DRS, patching, upgrades.</li><li>On Prem experience HCX (or cloud experience)</li><li>On Prem experience Networking (or cloud experience)</li><li>IT Specialist with +6 experience in total.</li><li>Experience in clustering, HA, DR</li><li>Fluent in English</li></ul> Preferred Technical and Professional Expertise <ul><li>Scripting experience (Ansible, Python, Shell, etc.) for process automation.</li><li>Hyperscaler experience any of the main cloud provides (AWS, Azure or Google).</li></ul> Certification <ul><li>VMware Certified Professional - Data Center Virtualization 2020</li><li>VMware Certified Professional - Network Virtualization 2020</li></ul>

Our client is look for a new software support specialist. The Legal Software business provides a range of software solutions for law firms to help lawyers in their day-to-day work to increase efficiency and make critical decisions.As part of the Software Division, you will be part of an enthusiastic, committed and close-knit team of 6 technicians. You will report to the Technical Customer Service Manager at level 2.As a Software Support Technician (level 2) / Technical Customer Service specialist, you will be in charge of product support at level 2 for our customers. &nbsp;<h2>Your Tasks:</h2>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Receive and qualify calls, emails and letters from software and application users·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Carry out the diagnosis of the problem and provide advice for a rapid resolution·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Resolving the problem remotely using a handholding tool if necessary·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;In the event of non-resolution, transmit the necessary information for the request to be taken over by level 3 support, or by another service·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Follow up with customers throughout the incident resolution process·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Follow up the request, write a report, and communicate the result of the qualified incident to the customer·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure a relay of calls to the sales department for requests not covered by the maintenance contract·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To ensure interventions directly at the customers premises when necessary·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Contribute to the enrichment of the customer database by accurately referencing user questions and processing them in our ticketing tool·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Writing help materials or articles for the technical and functional knowledge base for problem resolution for employees and customers·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participate in the development or updating of documentation/tools aimed in particular at better training of customers, to relieve hotline calls.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To be a force for proposals to improve the processes for handling and resolving incidents·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Contribute to the training of the level 1 support team&nbsp;<h2>Profile:</h2>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;You have a 2/3 year degree in computer science and have between 1 and 3 years experience as a hotline technician on professional software·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;You have a good knowledge of a business software package and ideally of the Windows and Office environment·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;You will be a good representative of the company to its customers, with excellent interpersonal skills and good telephone skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;You are recognised for your listening and organisational skills and have real teaching abilities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Curious, willing and committed, you want to invest in a progressive position in a constantly changing sectorLanguages: fluent French, knowledge of English is a plusLocation: Bois-Colombes (Paris region) - flex-office

Role Description: <ul><li>Are you a SAP Licensing Specialist with solid knowledge about creating SAP licensing positions? Do you believe in providing value to SAP customers and helping them avoid and save costs? Do you have good communication and presentation skills and want to be part of an international team? Then look no further and join us!</li><li>Our client is a fast-growing key player in software and technology, providing solutions and services to customers worldwide. Our aim is to make our customers successful by supporting them throughout their technology roadmap. We offer professional and managed services covering software lifecycle management, cloud advisory and digital transformation.</li><li>The IT Asset Management Practice provides our customers with insights into their software spend and software compliance, supporting them to reduce costs, be prepared for software audits and getting the most out of their software licenses. The team is based in various European countries and supports customers and colleagues in local organizations across the globe.</li><li>The team acts as the center of expertise for Oracle, SAP and IBM software licensing and is heavily focused on contract and data analytics. We work in self-organized teams with high levels of autonomy whilst at the same ensuring we stay aligned and work towards the same goals.</li><li>The atmosphere is informal, dynamic, and international with people that are passionate about what they do. And we can´t wait to get you onboard as SAP Licensing Specialist.&nbsp;</li><li>We offer independent advice to companies of all sizes, helping them to understand their SAP environments, manage SAP costs, analyze, and pinpoint areas of optimization, and greatly reduce risk. In your role, these responsibilities are waiting for you:</li></ul> Responsibilities:&nbsp; <ul><li>You are helping the customer to optimize their SAP software licensing position by determining their actual SAP usage.</li><li>You define and send instructions for usage reports to the clients and check their output.</li><li>You are comparing the SAP functionalities established with the customers license entitlement.</li><li>You build a compliance position and provide advice on remediating detected issues and optimizing available licenses.</li><li>You navigate through named users, engines/packages, BusinessObjects, Sybase, SuccessFactors and more to streamline your future SAP licensing needs.</li><li>You assist the costumer in the possible multiple commercial and legal risk with the use of SAP Software.</li><li>You stay up to date with the latest changes in SAP’s licensing practices and pricing, including RISE.</li></ul>&nbsp;Requirements: <ul><li>You are enthusiastic about the startup mentality and like involving others in your ideas as well as contributing to the ideas of others.</li><li>You want to understand whats going on in your team and what others are working on, but at the same time are able to work independently as well.</li><li>Being organized and structured comes natural to you and you bring good communication and presentation skills to the table.</li><li>You are fluent in English and have worked in international, English-speaking environments.</li><li>Other than that, your well-founded professional experience in SAP licensing is important to us, regardless of whether you have completed a university degree in Business or IT or have taken a completely other way to get a licensing specialist.</li><li>You have solid knowledge of SAP software and licensing contract terminology</li><li>You understand what Indirect Access is and how it impacts a customer’s situation</li><li>You have knowledge of and experience in measuring ECC as well as Cloud products</li><li>You are familiar with USMM, LAW, LMBI, HANA Cockpit, HANA Studio and know how to interpret the outputs from these</li><li>Ideally you have working knowledge of SAM tools such as Snow Optimizer for SAP, Flexera’s SAP blade and/or Voquz</li><li>Having knowledge of ABAP will definitely be an advantage</li></ul> What we have to offer: <ul><li>Here at our client we encourage autonomy and thinking outside the box - and we can’t wait to hear your new ideas! Our people are our greatest asset, and we’ll go the extra mile to ensure you’re happy here. We want our people to be always their true authentic selves because that’s when real creativity happens.</li><li>Passionate people who work together to deliver a ‘wow’ to our customers.&nbsp;</li></ul> You will find: <ul><li>A mentor who supports your successful start and is at your side with advice and action</li><li>Flexible working with working hybrid possible</li><li>A variety of training and development opportunities</li><li>With our employee share and recommendation program, you benefit from our success.</li><li>We trust you - our working hours are flexible and are not recorded!</li><li>No dress code - wear what you feel comfortable in! Just in customer contact some adaptations are useful.</li></ul>

Responsibilities: <ul><li>You will ensure that the operational procedures are meeting agreed security standards, where required you will lead to ensure necessary updates are made</li><li>You will also lead the cross functional governance process to keep standards and measures are updated and followed (introducing proper reports, dashboards, KPIs etc.)</li><li>You will work with the partners across the platforms on developing new processes, updating standards, and intruding new KPIs</li><li>You will lead PoC for security solutions/tools ensuring standards are meet and best proposal is picked for the organization</li><li>You will drive Continuous Service Improvement to ensure high standards and follow best practices</li><li>You will assist in the process automation to ensure process consistency and results for all type of sub-platforms: Cloud, SDI, On-prem</li><li>You will manage the product backlog, maintaining the prioritization of activities to maximize value for stakeholders</li><li>You will participate in all technical aspects of delivering complex automated solutions on the various platforms, federated with multiple sources, and advising customers on best practice to increase company security posture</li><li>You will maintain dashboards and reports to monitor security scores and work with the team to coordinate required updates</li></ul> Requirements: <ul><li>A person with Bachelor or Masters’ degree in Computer Science or equivalent practical experience</li><li>A candidate with 3+ years of experience in IT Security Engineering for Cloud (AWS, AZURE), On-Prem (including SDI) and mobile devices</li><li>Security processes (vulnerability &amp; patch management, control execution etc.)</li><li>Networking including Next Generation Firewall PaloAlto as well as SASE PRISMA</li><li>Understanding of IoT and IIoT</li><li>Experience with tools like: Microsoft Defender for Endpoint, Nexthink or MDM</li><li>Proven track records for Continual Service Improvement as well as setting new processes and standards</li><li>Good leadership and communication skills with proficient written and spoken English We would consider as an asset the following:</li><li>Active Directory, Authentication, Authorization, Multi-Factor authentication</li><li>Understanding, Virtualization Technologies (VMWare, HyperV, AWS EC2)</li><li>Understanding - Database Technologies (Microsoft SQL Server, Oracle, JSON)</li><li>Experience with CISCO CyberVision or PaloAlto OT module is a plus</li><li>Atlassian Suite (Jira, Bitbucket, Confluence)</li><li>Agile methods and processes (e.g.: Scrum, SAFe, DevOps), ITIL principles and processes&nbsp;</li></ul>

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