Business Process Analyst – Quality Assurance

Channel Sales Manager

Plant Procurement Manager

Commercial Operations Specialist

Stamping Manager

Supply Chain Analyst

Sales Manager

Application Performance Monitoring Lead Specialist  VP2

Customer Service Representative

Responsibilities: Process Documentation and Modelling: <ul><li>Collaborate with business stakeholders and process owners to understand and document existing processes using BPMN notation.</li><li>Create detailed process maps, workflows, and diagrams that accurately represent the end-to-end processes and related activities.</li><li>Ensure that all process documentation is clear, consistent, and follows best practices in BPMN modelling.</li></ul> Process Analysis and Optimization: <ul><li>Analyse the documented processes to identify inefficiencies, bottlenecks, and areas for improvement.</li><li>Work with cross-functional teams to propose process optimizations and enhancements using BPMN-tool capabilities.</li><li>Validate process changes with stakeholders and ensure that process improvements align with organizational goals.</li></ul> BPMN-Tool Management: <ul><li>Utilize BPMN-tool to create, update, and maintain process documentation in a centralized and accessible manner.</li><li>Stay up-to-date with the latest features and updates of the BPMN-tool and identify opportunities to leverage new functionalities.</li><li>Train team members and stakeholders on using the BPMN-tool effectively for process documentation and analysis.Additional Requirements &amp; Remarks</li></ul> Process Governance and Compliance: <ul><li>Ensure that all documented processes adhere to relevant industry standards, regulations, and internal policies.</li><li>Implement version control and change management protocols to maintain the accuracy and integrity of process documentation.</li><li>Collaborate with the various supply chain teams to validate process adherence and identify areas for improvement.</li></ul> Continuous Improvement: <ul><li>Act as a champion for process excellence, promoting a culture of continuous improvement within the organization</li><li>Identify opportunities to automate processes or integrate other technology solutions to streamline workflows.</li><li>Monitor industry trends and best practices related to BPMN and process documentation to drive ongoing improvements.</li></ul> Requirements: <ul><li>Bachelors degree in Quality Management, Industrial Engineering, Manufacturing Engineering, Business Administration, or a related field. Masters degree is a plus.</li><li>Proven experience (typically 3+ years) in business process management, process documentation, or related roles.</li><li>Fluent English</li><li>Experience driving process improvements in the area of Quality Management&nbsp;&nbsp;</li><li>Experience in quality assurance/ quality management system in industrial manufacturing company.</li><li>Strong proficiency in BPMN notation and experience using BPMN-tools for process modeling (e.g., Bizagi, Signavio, Camunda, etc.).</li><li>Analytical mindset with the ability to identify process improvement opportunities through data analysis.</li><li>Excellent communication skills, both written and verbal, to effectively collaborate with stakeholders and present complex concepts.</li><li>Project management skills to handle multiple process documentation projects simultaneously.</li><li>Understanding of process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering (BPR).</li><li>Familiarity with compliance and regulatory requirements related to business processes.</li></ul>

Responsibilities: <ul><li>Develop and execute channel sales plans aligned with business objectives.</li><li>Build and maintain strong relationships with distributors and channel partners.</li><li>Establish joint business plans, performance targets, and growth initiatives with assigned partners.</li><li>Drive demand creation across data center, AI infrastructure, cloud, networking, telecom, and edge applications.</li><li>Identify new customers, applications, and competitive-conversion opportunities.</li><li>Build and manage a qualified opportunity pipeline from identification through design-in, design-win, and revenue conversion.</li><li>Conduct regular business reviews covering sales, pipeline, inventory, training, and program execution.</li><li>Support product launches, customer events, technical workshops, and partner training.</li><li>Gather market, customer, channel, and competitive insights to support business decisions.</li><li>Coordinate cross-functional resources to resolve commercial, technical, supply, and customer issues.</li><li>Maintain accurate opportunity, forecast, and customer information in applicable business systems.</li><li>Ensure channel activities comply with company policies and commercial requirements.</li></ul> Requirements: <ul><li>Bachelor’s degree in engineering, business, marketing, or a related field.</li><li>Relevant experience in channel sales, distribution sales, account management, or business development.</li><li>Experience managing distributors, resellers, or other channel partners.</li><li>Demonstrated ability to develop sales plans and deliver measurable business growth.</li><li>Strong commercial, negotiation, analytical, and relationship-management skills.</li><li>Experience with CRM, pipeline management, forecasting, and business reporting.</li><li>Strong written and verbal communication skills.</li><li>Ability to collaborate effectively in a global, matrixed organization.</li><li>Willingness to travel according to business requirements.</li></ul>

Responsibilities: <ul><li>Deliver to performance of the procurement organization that includes productivity, supply performance, quality and localization</li><li>Develop and manage localization supplier relationships and performance</li><li>Drive material localization effort to achieve cost reduction and delivery service flexibility</li><li>Executes the competitive bid, negotiation, and contracting processes for direct materials</li><li>Collaborate with Design Engineering &amp; Manufacturing teams to drive NPI project execution</li><li>Acts as an escalation point for delivery and quality issues that cannot be resolved by direct material buyers and obtains favorable resolutions.</li><li>Reports and implements key Supply Chain Metrics (STR--delivery, Commercial Productivity—cost reduction, DLPM--quality).</li><li>Lead quarterly supplier scorecard review with commodity teams to drive supplier performance improvement in quality, delivery, and cost</li><li>Develop and ready existing/new suppliers to achieve material, volume, location, capacity requirements. Ensures supplier audits are completed/passed, and strategizes with QA as required to improve and ensure supplier quality</li><li>Work with Quality to ensure that monthly supplier performance during NPI phase. In addition, that supplier issues are being resolved before introduction. Engages commodity managers if required.</li><li>Communicate with Sales and Design Engineering to ensure new and existing materials reduce company’s overall risk exposure in the supply chain.</li><li>Ensures direct materials are sourced in full compliance with policies and guidelines.</li><li>Enforce company and functional processes, policies and safety regulations, discipline as necessary</li><li>Oversee and delegate workloads of employees, ensure projects, and assignments achieve goals/targets</li><li>Monitor and evaluate performance of employees, personnel requirements, selection, training</li><li>Develop, coach and build a highly performing and engaged team</li><li>Instill global mindset with strategic thinking in the organization</li><li>Act as a change agent to challenge status quo if needed</li></ul> Requirements: <ul><li>Bachelor’s degree in business, Supply Chain or Engineering discipline required</li><li>10+ years of experience in advanced procurement. Experience in supply chain management is preferred.</li><li>5+ years of management experience</li><li>Global exposure in previous roles is required</li><li>Graduate degree in business (i.e. MBA) is preferred</li></ul>

Role Description: <ul><li>The Jobholder is responsible for the overall management of Turkey supplier base within assigned raw and packaging material categories.</li><li>She/he will be ensuring excellent execution of the Global / Regional Category strategy and lead the COGs saving projects.</li><li>The job holder will handle the day-to day management of her/his materials supply base including supplier performance.</li><li>She/he is responsible for ensuring that materials for the factories are delivered as per the established KPIs by the relevant internal stakeholders.</li></ul> Responsibilities: Maximize value for money <ul><li>Establish procurement strategies for raw pack materials in line with global/regional category teams.</li><li>Lead the development and execution of Cost of Goods Sold (COGS) initiatives and specification changes in coordination with the relevant stakeholders.</li><li>Own Resilience program in Turkey in collaboration with SQA &amp; R&amp;D driving dual sourcing target.</li><li>Negotiate and challenge suppliers quality, price (where appropriate, non-regional/global category materials), service, lead times, minimum order quantities &amp; payment terms to get the best value for every dollar spent.</li><li>Provide Commercial leadership for new supplier introductions and approvals.</li><li>Provide local management of Purchase Price Variance (PPV) and buying performance metrics.</li></ul> Optimize and protect the supply chain <ul><li>Contribute to World-class management of Working Capital through Day Raws and Packs Outstanding (DRPO) initiatives (e.g. stock reductions).</li><li>Manage the contracting process including request for quotation (RFQs) &amp; tenders (where appropriate, non-regional/global category materials) and contract creation &amp; PO issuance (samples) in line with the policies and procedures.</li><li>Manage Mars Intellectual Property with the support of the regional IP Commercial representatives, using the appropriate Confidentiality agreements and supply contracts to ensure is protected. Ensure responsible and continuous supply.</li><li>Provide local expertise and market intelligence for the global category teams.</li><li>Provide Commercial leadership for new supplier introductions and approvals.</li><li>Provide necessary support to internal stakeholders in ensuring supply continuity, supplier issues, non-conformance, managing stocks and pipelines. o Ensure zero runouts due to materials availability.</li><li>Support SQA in developing supplier performance scorecards and provide commercial leadership for the proactive measurement of supplier performance (Supplier compliance scorecards).</li><li>Manage &amp; develop day to day relationship with suppliers and provide commercial leadership to resolve disputes, supplier issues and non-conformance when site internal stakeholders are unable to during the contractual period.</li><li>Monitor commodity trends periodically and provide local expertise and market intelligence for the global category teams to anticipate future risks/opportunities</li><li>Provide support to sustainability initiatives (local/regional/global) to ensure compliance to targets in relation to materials.</li><li>Work closely with internal stakeholders &amp; suppliers to ensure the right specifications are purchased.</li><li>Responsible for the requisition-to-pay process for the assigned scope of purchases and ensures that demands are met.</li></ul> Leverage External Capabilities <ul><li>Provide local expertise and market intelligence for the global category teams.</li><li>Provide Commercial leadership for new supplier introductions and approvals.</li></ul> Requirements: <ul><li>Bachelors degree - 1-3 years of Commercial/Purchasing experience preferably in the Fast-Moving Consumer Goods (FMCG) field - Fluent in English.</li><li>Preferably knowledge of SAP MM Modul Advanced user of MS Office applications especially Excel</li></ul>

Responsibilities: Production Operations Management: <ul><li>Manage the day-to-day operations of the Stamping Department to ensure production plans are achieved and customer delivery requirements are met.</li><li>Plan and allocate production resources, monitor production progress, and promptly coordinate the resolution of operational issues.</li><li>Chair departmental GO meetings, production meetings, and operational reviews, and track performance against targets.</li><li>Monitor production data and operating metrics, driving problem resolution and implementation of improvement actions.</li><li>Review and approve production-related documents, forms, work instructions, and processes.</li></ul> Safety and Environmental Management: <ul><li>Implement company EHS policies and applicable regulatory requirements, and promote a strong safety culture.</li><li>Conduct regular workplace safety inspections and risk assessments, ensuring identified hazards are corrected and closed out.</li><li>Monitor employees safe work practices to reduce the risk of injuries and safety incidents.</li><li>Ensure effective implementation of 5S+1 and standardized workplace management.</li></ul> Quality Management: <ul><li>Take ownership of departmental quality performance and continuously reduce scrap rates and cost of poor quality (COPQ).</li><li>Drive process-quality improvements to prevent and reduce customer complaints and internal quality issues.</li><li>Lead analysis of quality issues and implementation of corrective and improvement actions.</li><li>Support customer audits, management-system audits, and management reviews.</li></ul> Continuous Improvement and Operational Excellence: <ul><li>Drive continuous-improvement projects involving OEE, QCO, VSM, automation, and related initiatives.</li><li>Apply (continuous improvement or lean improvement) tools to continuously improve production efficiency and resource utilization.</li><li>Promote digital management and visual management systems, and regularly track improvement-project progress.</li><li>Oversee key departmental improvement projects and coordinate the required resources.</li><li>Establish and advance initiatives for cost reduction, efficiency improvement, and waste elimination.</li></ul> Cost Management: <ul><li>Lead departmental budgeting and expense control.</li><li>Continuously drive cost-improvement projects to achieve annual cost-saving targets.</li><li>Optimize the utilization of labor, equipment, and materials.</li><li>Monitor departmental operating costs and return on investment.</li></ul> Team Management and Talent Development: <ul><li>Establish and maintain job-skill matrices to strengthen overall team capabilities.</li><li>Manage employee performance, talent development, and succession planning.</li><li>Guide and coach supervisors, team leaders, and key employees in their professional development.</li><li>Improve employee engagement and foster teamwork and organizational culture.</li><li>Coordinate the resolution of employee-relations and cross-team collaboration issues.</li></ul> Strategic Planning and Management Reporting: <ul><li>Develop annual departmental business objectives and action plans.</li><li>Cascade KPI targets throughout the organization and drive achievement at all levels.</li><li>Report departmental operating performance and improvement progress to management on a regular basis.</li><li>Participate in plant strategic planning and business-development projects.</li></ul> Cross-Functional Collaboration: <ul><li>Work closely with Quality, Engineering, Maintenance, Planning, Supply Chain, and other functions.</li><li>Support new-product introduction and capacity-planning projects.</li><li>Coordinate cross-functional resources to resolve major operational issues.</li><li>Drive improvement in overall plant operating performance.</li></ul> Requirements: <ul><li>15+ years of experience in the stamping industry preferred.</li><li>Bachelors degree with 5+ years of manufacturing experience; a major in Mechanical Engineering, Industrial Engineering, Manufacturing Engineering, or a related discipline is preferred.</li><li>Strong knowledge of stamping processes, quality management, and equipment management.</li><li>Familiarity with or lean manufacturing tools.</li><li>Experience leading continuous-improvement projects.</li><li>Excellent team leadership and people-management skills.</li><li>Strong communication, coordination, and cross-functional collaboration skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Project-management and continuous-improvement capabilities.</li><li>Data-analysis and business-management skills.</li><li>Results-oriented and customer-focused mindset.</li><li>Strong execution skills and strategic thinking.</li></ul>

Roe Description: <ul><li>Transportation Solutions BU makes products for Connecting and Sensing Data, Power and Signal for vehicles ranging from Two wheelers to Heavy Commercial trucks.</li><li>There is a clear business strategy till 2025 to support the business growth. The growth is driven mainly driven from localization of Core India Specific products and also New technology products.</li><li>To establish “Single source of Truth” by integrating and maintaining all Key performance metrics of SCM/CS LIVE through Tableau/Power BI</li><li>To define the Capacity/Demand ratio for each part at each source location and make a trigger mechanism for new capacity&nbsp;</li><li>To optimize the supply network by exploring opportunities to increase sea vs Air movement from Source country to India Warehouse and exploring clubbing opportunities at Source.&nbsp;</li><li>Need to closely work with SCM team and Global Logistics team for integrated results.</li><li>To continuously monitor the ageing stock (SCM) and ageing orders (CS)</li></ul> Responsibilities: Capacity/Demand ratio: <ul><li>Establish the C/D ratio of each part in each source plant and work with Planner for getting enhanced capacity as per demand.</li><li>Also work with Demand team and Sales &amp; Marketing to get validated 24 months forecast</li></ul> Supply Network Optimization: <ul><li>To optimize the supply network by exploring opportunities to increase sea vs Air movement from Source country to India Warehouse and also exploring clubbing opportunities at Source.&nbsp;</li><li>Need to closely work with SCM team and Global Logistics team for integrated results.</li></ul> Monitor ageing stock and orders: <ul><li>To continuously monitor the ageing stock (SCM) and ageing orders (CS) and work with CS/SCM/sales &amp; marketing to liquidate those stocks/orders.</li></ul> Analytics: <ul><li>Work with application and product marketing and managing alternate part master.</li></ul> Requirements:&nbsp; <ul><li>MBA in Supply Chain&nbsp;</li><li>Expertise in Excel</li><li>Understanding of Tableau/Power BI</li><li>Understanding in SAP IBP</li><li>2 to 5 years of experience Handling large scale transformational SCM projects like SAP IBP/APO.</li><li>Extensive exposure to Excel/Macros.</li><li>Experience in Plant production planning.</li><li>SAP IBP - Conduct the IBP execution starting from demand review, supply review and integrated reconciliation</li><li>Strategic agility - Long Term capacity planning.</li><li>Supply network planning - Supply Network optimization by choosing the right network (Factory - SKU’s – Depot) based on the minimum total delivered cost (Freight Cost, Conversion Cost, Raw material cost and Tax benefit).</li><li>Frequency from factory to warehouse).</li><li>Ability to understand customer requirements.</li><li>Stakeholder alignment - Developing relationships and partnerships with key customers, industry leaders and core suppliers.</li></ul>

Role Description: <ul><li>We are seeking an experienced Sales Manager to drive profitable sales growth across Brazil for a global specialist manufacturer of technical solutions serving the tobacco and related industries.</li><li>The role combines new business development, key account management, market development and strategic sales planning.</li><li>The successful candidate will be expected t identify white-space opportunities, establish relationships with new customers, develop existing accounts and build a sustainable commercial pipeline.</li><li>This is a highly autonomous commercial role requiring someone who can operate confidently in a technical B2B environment, build credibility with customers and translate market intelligence into revenue opportunities.</li></ul> Responsibilities: Sales &amp; Business Development <ul><li>Develop profitable sales growth across Brazil.</li><li>Identify and develop new business opportunities.</li><li>Prospect and target priority customers and markets.</li><li>Establish relationships with prospects and convert opportunities into orders.</li><li>Manage the full sales cycle from initial enquiry through qualification, negotiation and order completion.</li><li>Develop and maintain strong relationships with key accounts.</li><li>Identify opportunities to increase revenue, profitability and customer lifetime value.</li><li>Identify opportunities for new products and solutions.</li></ul> Market Development <ul><li>Develop and implement the regional sales plan.</li><li>Identify underpenetrated markets, customer segments and white-space opportunities.</li><li>Conduct market segmentation and customer prioritisation.</li><li>Monitor market trends, competitor activity and pricing.</li><li>Develop customer and market intelligence to support commercial decision-making.</li><li>Identify opportunities to improve profitability, service and market penetration.</li><li>Work with internal teams to develop appropriate customer propositions.</li></ul> Key Account Management <ul><li>Develop and execute account strategies for key customers.</li><li>Engage with customers across relevant commercial and functional levels.</li><li>Coordinate with regional and global account teams.</li><li>Identify additional opportunities within existing customers.</li><li>Develop customer relationship and contact plans.</li><li>Monitor account performance against agreed plans and targets.</li><li>Coordinate internal resources to support customer requirements.</li></ul> Sales Performance &amp; Forecasting <ul><li>Manage the sales pipeline and opportunity tracker.</li><li>Maintain accurate sales forecasts and monthly reporting.</li><li>Track sales and profitability against budget and prior-year performance.</li><li>Monitor opportunity conversion and pipeline development.</li><li>Identify underperformance and implement corrective actions.</li><li>Work closely with customers and internal teams on demand forecasting.</li><li>Maintain accurate customer and opportunity information within CRM systems.</li></ul> Cross-Functional Collaboration <ul><li>Work closely with supply chain, customer service, technical and other internal teams.</li><li>Coordinate customer requirements through the relevant internal support functions.</li><li>Share market and customer knowledge with regional colleagues.</li><li>Support regional and global sales initiatives.</li></ul> Requirements: Essential Experience <ul><li>Bachelors degree, preferably in Business, Marketing, Finance or a related discipline.</li><li>Approximately 8–10 years of relevant B2B account management / technical sales experience.</li><li>Proven experience in a technical, solution-based or industrial B2B sales environment.</li><li>Demonstrated record of new business development and revenue growth.</li><li>Experience managing complex customer relationships and sales processes.</li><li>Strong understanding of sales, supply chain and customer-service processes.</li><li>Willingness to travel frequently internationally.</li></ul> Preferred Industry Experience Experience in one or more of the following would be particularly relevant: <ul><li>Tobacco / nicotine</li><li>Cigarette manufacturing</li><li>Tobacco-related materials</li><li>Filters</li><li>Packaging</li><li>Paper / specialty paper</li><li>Industrial components</li><li>Machinery / equipment</li><li>Other technical B2B industries</li><li>Skills &amp; Attributes</li><li>Strong commercial and analytical capability.</li><li>Excellent presentation and communication skills.</li><li>Strong relationship-building and influencing ability.</li><li>Self-motivated and entrepreneurial.</li><li>Comfortable developing new markets and customers.</li><li>Strong attention to detail and prioritisation skills.</li><li>Ability to manage multiple opportunities simultaneously.</li><li>Strategic and creative approach to business development.</li><li>Comfortable operating with limited market data and using customer/market intelligence to identify opportunities.</li><li>Strong customer orientation and commercial judgement.</li></ul> Languages: <ul><li>Fluent Portuguese and English required.</li><li>Spanish is an advantage.</li></ul>

Role Description: <ul><li>We are seeking an experienced Sales Manager to develop profitable sales growth across Argentina and priority Latin American markets for a global specialist manufacturer of technical solutions serving the tobacco and related industries.</li><li>The role has a strong market-development and white-space mandate.</li><li>The successful candidate will be expected to leverage an existing Latin American commercial network, identify priority customers and stakeholders, create new market access and develop sustainable revenue opportunities.</li><li>The ideal candidate will have strong credibility within tobacco, nicotine or adjacent regulated/industrial sectors, combined with the ability to operate independently in relationship-driven markets.</li></ul> Responsibilities: Regional Sales &amp; Business Development <ul><li>Develop profitable sales growth across Argentina and priority LATAM markets.</li><li>Identify and penetrate white-space markets where the organisation has limited or no presence.</li><li>Develop country-by-country access strategies for priority customers and decision-makers.</li><li>Generate new business and manage the full sales process.</li><li>Develop relationships with customers, prospects and key industry stakeholders.</li><li>Identify opportunities to increase revenue and profitability.</li><li>Provide market intelligence on customers, prospects, competitors and pricing.</li><li>Participate in key customer meetings with regional sales leadership.</li></ul> Market Development <ul><li>Identify priority countries, customer segments and market opportunities.</li><li>Build and maintain a regional stakeholder map.</li><li>Develop relationships across:</li><li>Tobacco manufacturers</li><li>Nicotine companies</li><li>Packaging companies</li><li>Paper suppliers</li><li>Machinery/equipment companies</li><li>Distributors and agents</li><li>Other relevant industrial stakeholders</li><li>Analyse market trends and competitor activity.</li><li>Translate informal market intelligence into commercial strategies.</li><li>Identify appropriate channels and routes to market.</li><li>Develop market segmentation and customer-prioritisation strategies.</li></ul> Key Account Development <ul><li>Develop relationships with priority customers at multiple organisational levels.</li><li>Identify new opportunities within existing accounts.</li><li>Build customer account strategies and action plans.</li><li>Coordinate with regional and global sales teams.</li><li>Develop sustainable customer growth.</li><li>Maintain structured customer-contact plans.</li><li>Identify cross-functional resources required to support customers.</li></ul> Pipeline &amp; Performance Management <ul><li>Build and manage a robust sales pipeline.</li><li>Track opportunity development, conversion and white-space penetration.</li><li>Maintain accurate forecasting and monthly performance reporting.</li><li>Monitor sales and profitability against budget and plan.</li><li>Identify root causes of underperformance by country, account, channel, pricing, supply or competition.</li><li>Develop and implement corrective actions.</li><li>Maintain accurate CRM and opportunity information.</li></ul> Requirements: Essential Experience <ul><li>Bachelors degree, preferably in Business, Engineering, Marketing or a related discipline.</li><li>Approximately 10 years of industrial B2B technical sales experience.</li><li>Existing commercial network across Latin America.</li><li>Proven new business development and account-management experience.</li><li>Demonstrated ability to operate in complex, relationship-driven markets.</li><li>Experience developing new markets or underpenetrated customer segments.</li><li>Strong understanding of sales, supply chain and customer-service processes.</li><li>Willingness to travel frequently.</li></ul> Relevant Industry Background Candidates may come from: <ul><li>Tobacco / nicotine</li><li>Cigarette manufacturing</li><li>Tobacco leaf</li><li>Filters</li><li>Cigarette paper / tipping paper / plug wrap</li><li>Packaging</li><li>Paper</li><li>Machinery and equipment</li><li>Industrial components</li><li>Distribution / agency</li><li>Trade marketing</li><li>Other regulated or technical B2B industries</li></ul> Skills &amp; Attributes <ul><li>Strong existing customer and stakeholder network.</li><li>Strong relationship-building and influencing capability.</li><li>Analytical and commercially minded.</li><li>Excellent presentation and communication skills.</li><li>Self-motivated and entrepreneurial.</li><li>Strong hunter mentality and persistence.</li><li>Comfortable creating opportunities in markets with limited existing presence.</li><li>Able to operate independently with limited market data.</li><li>Strong strategic thinking and commercial judgement.</li><li>Excellent prioritisation and organisation skills.</li><li>Languages</li><li>Fluent English and Spanish required.</li><li>Portuguese is a strong advantage.</li></ul>

Responsibilities: <ul><li>Administer and support enterprise monitoring platforms and tools.</li><li>Define and implement monitoring standards, metrics, thresholds, and alerts.</li><li>Develop and maintain monitoring dashboards and reporting solutions.</li><li>Monitor application performance, system health, and service availability across enterprise environments.</li><li>Analyze monitoring data, identify trends, and proactively address potential issues.</li><li>Troubleshoot monitoring platform issues and work closely with support teams to resolve incidents.</li><li>Collaborate with application, infrastructure, and operations teams to improve monitoring coverage and effectiveness.</li><li>Drive continuous improvement initiatives in monitoring and observability practices.</li></ul> Requirements: <ul><li>Minimum 12 years of overall IT experience.</li><li>6-9 years of hands-on experience in Application Performance Monitoring (APM) or Observability.</li><li>Strong administration experience with monitoring tools such as:&nbsp;</li><li>Geneos</li><li>Grafana</li><li>Prometheus</li><li>Dynatrace and/or Datadog</li><li>AWS monitoring services</li><li>Experience creating and maintaining dashboards using Grafana, Power BI, SharePoint, or similar platforms.</li><li>Strong understanding of application performance, availability, capacity, and infrastructure monitoring.</li><li>Experience configuring monitoring rules, thresholds, alerts, and notification workflows.</li><li>Knowledge of incident management and ticketing tools such as Remedy and JIRA.</li><li>Strong troubleshooting, analytical, and stakeholder management skills.</li></ul>

Role Description: <ul><li>This position is in a fast-paced business environment for B2B customer support team, where in you will handle escalated customer care issues either through direct personal action or by escalating to the proper individual/department.</li><li>You will need to Coordinate with resources for the resolution of system related problems and provide specific feedback to other departments to aid all open issues.</li><li>This responsibility includes collaboration between both on site and virtual resources as necessary. You will also partner on the process improvement projects, developing training material, reports and lead implementation as necessary.</li></ul>&nbsp;Responsibilities:&nbsp;<ul><li>Order Management - Will handle import, exports and local customer’s, Sales order and planning process, i.e. order entry, daily schedule review, shipment processing, invoicing &amp; logistics coordination.</li><li>Commercial Management: maintaining price lists &amp; quotations of all accounts.</li><li>Sales Management: forecasting, pipeline analysis &amp; mapping sales performance.</li><li>Project management: Participate effectively in quality improvement projects and promote co-operative effort between all departments and internal customers.</li><li>Customer visits: leading harness makers to give necessary support where required including forecast fluctuation, shortage / expedition order support, returns, credit/debit &amp; Account Receivable&nbsp;</li><li>Management Reports: To support SCM &amp; demand controllers in collating information regarding orders, deliveries, fluctuation/shortages/increase in demand.</li><li>Stake holder management: To coordinate with global and local functions &amp; Support the manager &amp; Sales in activities to ensure an enhanced customer experience. This includes but is not limited to projects and tasks to enhance the order management &amp; fulfillment process, end to end alignment within cross functions to impart better customer service to stake holders</li><li>Situation handling: Evaluates situations that impact operations and decide level of support and response required.</li></ul> Requirements&nbsp; <ul><li>Any Graduate degree</li><li>3+ years of experience</li><li>Working experience in SAP &amp; MS office</li><li>Extensive transactional working experience in manufacturing industry under CS / Supply chain.</li><li>Experience of effective collaboration in multiple regional teams set up &amp; stake holder management</li><li>Previous experience from automotive / service industry preferred.</li></ul>

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127 supply chain logistics specialist Jobs found

Business Process Analyst – Quality Assurance

Channel Sales Manager

Plant Procurement Manager

Commercial Operations Specialist

Stamping Manager

Supply Chain Analyst

Sales Manager

Sales Manager

Application Performance Monitoring Lead Specialist VP2

Customer Service Representative

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Skills

Industry

Location

Jobtitle

127 supply chain logistics specialist Jobs found

Business Process Analyst – Quality Assurance

Channel Sales Manager

Plant Procurement Manager

Commercial Operations Specialist

Stamping Manager

Supply Chain Analyst

Sales Manager

Sales Manager

Application Performance Monitoring Lead Specialist VP2

Customer Service Representative

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.