GBS Continuous Improvement Process Lead

IT Business Analyst

Customer Service Specialist I

Supply Chain Manager

Product Management Manager

Manager II Operations

Senior Director of Operations

Director of Product Management

ASC - Rigless Well Intervention Operations Engineer

Customer Service

Primary Function: <ul><li>The Global Business Services (GBS) Continuous Improvement Manager is responsible for driving the efficiency and productivity targets for GBS process areas and providing a path to value through various initiatives with a heavy focus on digital solutions and automation.&nbsp;</li><li>The Continuous Improvement Manager will facilitate ideation sessions, apply Kellanova Work Systems principles of value stream mapping and lean six sigma to drive standard ways of working in the process.&nbsp;</li><li>This role will be responsible for process catalogs, process mapping, governance of desktop procedures, and is the primary gatekeeper of standard ways of working within GBS.</li><li>A critical component of the role will be monetization of the value created through process efficiencies and digital solutions as well as scalability and standardization globally.</li><li>This role will work closely with various stakeholders, including senior management, operations, and business partners, to identify and prioritize the opportunities and challenges, and propose and implement effective solutions.</li><li>This role will follow standard ways of working to monitor and evaluate the results and impact of initiatives and share best practices and lessons learned</li></ul> Dimensions: <ul><li>Responsible for delivering digital solutions for GBS and driving automation, process intelligence, and analytics through organization</li><li>Own the platform architecture for GBS digital capabilities in process intelligence, automation and analytics to set GBS up for future growth and maturity across technologies</li><li>Governance of technology budget, roadmap, and metrics/measurement of digital tools in collaboration with operational results and future value stream identification</li><li>Ownership of the Digital/Data Center of Excellence to create digital kreators through GBS to make digital ways of working a part of our DNA &amp; designing a coaching program to educate analysts on digital opportunities and personal growth</li><li>Delivering on digital projects and initiatives &amp; executing change management to ensure success</li><li>Having a global, external focus for GBS and challenging the organization to deliver value, while benchmarking against peers and industry enablers</li><li>Engage GBS leaders in the future of digital &amp; educate on future opportunities through stakeholder engagement</li></ul>&nbsp;Responsibilities: <ul><li>Own and lead ideation sessions to expand organization solutioning from an automation perspective, including actioning on ideas and realizing value from solution</li><li>Develop and execute governance and best practices for Kellanova Work Systems standard ways of working, including desktop procedures, process maps, taxonomy activities, process catalogs, SIPOCs, and Project Submission Portal value realization activities</li><li>Govern continuous improvement processes within the worksteam and engage operational teams in best practices</li><li>Deliver value realization/efficiencies for the organization on a monthly basis to cumulate into productivity for GBS</li><li>Advise on global scale of solutions and standard ways of working</li><li>Act as coach for continuous improvement with operation teams and GBS leaders to build capability in value realization across GBS</li><li>Create and deliver the value roadmap for GBS, aligning with the business objectives, productivity targets, and priorities and analyze business processes to identify areas for improvement and optimization</li><li>Provide business process guidance and oversight for automation and integration projects across GBS, ensuring adherence to best practices, standards, and quality.</li><li>Collaborate with internal and external stakeholders, including business leaders, IT teams, vendors, and partners, to deliver efficiency solutions that meet the needs of GBS and its stakeholders</li><li>Stay abreast of the latest trends and developments in process area to enable new solutions and evaluate their applicability and suitability for GBS .</li><li>Develop and maintain metrics to measure continuous improvement projects, including cost, quality and speed metrics and maintain metric portfolio to understand state of GBS process to understand sources of loss to improve the process</li><li>Implement and leverage process intelligence to understand process waste areas and work with operational teams to realize efficiencies from analysis</li><li>Create calendar with planned CI activities for each process area, align with stakeholders on annual plan, and measure against timelines</li><li>Assess end to end processes with business partners to improve risk profile against quality metrics to drive improvement</li></ul>&nbsp;Work Environment: <ul><li>This position requires some travel and working extended and irregular hours.&nbsp;Travel is typically required less than 5 percent of the time.</li></ul> Requirements: <ul><li>Desired: Bachelors degree in business, IT, engineering, or related field.</li><li>Minimum of 3 years of relevant experience in delivering value realization through continuous improvement.</li><li>Experience in managing multiple projects and tracking project success.</li><li>Knowledge of automation tools such as Celonis, PowerBI, Service Now, and other automation and analytics solutions.</li><li>Analytical and problem-solving skills, with the ability to identify and prioritize the opportunities and challenges, and propose and implement effective solutions.</li><li>Communication and presentation skills, with the ability to communicate technical and process improvement concepts in a clear manner to various audiences and levels.</li><li>Collaboration and stakeholder management skills, with the ability to build and maintain strong relationships and partnerships across the organization and with external parties</li></ul>

Responsibilities: <ul><li>Utilize SAP ECC/Enterprise applications experience to enhance and streamline business processes.</li><li>Engage in business partnering to understand and address the needs of stakeholders across all key functions.</li><li>Lead the mapping and documentation of business processes across various departments.</li><li>Assist PM in Project manage/serve as PM on the delivery of IT services, ensuring value addition and coordination with regional/global teams and vendors.</li><li>Achievement of streamlined and well-documented key business processes, reducing organizational risk.</li><li>Successful definition and implementation of business requirements in collaboration with respective IT domains managers.</li><li>Effective leadership in system testing and validation for major implementations.</li><li>Support provided to finance, commercial, supply chain, and R&amp;D relationship managers through process documentation, user requirement gathering, testing oversight, and project management for small-medium projects.</li><li>Provision of business partnering services for smaller corporate functions such as HR, corporate affairs, and legal, including annual high availability application testing coordination.</li><li>Stakeholder communications and engagement.</li></ul> Requirements: <ul><li>Bachelor’s degree in an appropriate discipline (preferably Computer Sciences, MIS or Information System) with at least 3 years Business Analyst, Business consulting and/or Project Management and Delivery. CPG Industry is a plus but not a must</li><li>SAP hands on experience is a must (SAP ECC6 / SAP S4 HANA)</li><li>Requires experience/in-depth knowledge of business operations and IT processes, in a manufacturing context.</li><li>Self-motivated, highly visible and an engaging point of contact, who enjoys working with people</li><li>The ability to embrace change, be adaptable and foster a culture of continuous improvement</li><li>Exceptional interpersonal and communication skills</li><li>Ability to work independently and thrive in a fast-paced, deadline-driven environment.</li><li>Ability to Communicate and inspire confidence with technical and non-technical audiences.</li><li>Exceptional verbal and written communication skills including technical documentation skills</li><li>Business process mapping experience.&nbsp;</li><li>Project Management experience managing multiple project streams of various complexity&nbsp;</li><li>Has the experience and cultural awareness required to work effectively with a regional and global team.</li><li>Can do attitude; high say-do.&nbsp;</li><li>Sees documentation and structure as a strong ally.&nbsp;</li><li>Proficient in English Language (Writing, reading &amp; speaking).</li></ul>

Responsibilities: Quote and Order Management: <ul><li>Interface with Customers for Quote request or Price inquiries and approval</li><li>Submit quotation request for pricing team approval.</li><li>Sales order entry, order confirmation &amp; expediting orders.</li><li>Order change and backlog price adjustment</li><li>On-going Backlog Management</li><li>Shipment release and follow up</li><li>Report and support past due backlog reduction</li><li>NPI - follow up with PM/Plant/Finance for part master and cost setup</li><li>Handle Sample order</li><li>Process RMA / Goods replacement</li></ul> Customer Service: <ul><li>Handle customer enquiries &amp; complaints. Investigate and work with other departments to resolve customer issues in a timely manner.</li><li>Emails/Conference calls / Customer and company Plant Visits for critical delivery issues, expedition or projects.</li><li>Work out solutions on Customer’s special requirements, such as label, Customs process, packing &amp; etc.</li><li>NPS/VOC/Customer Service Survey Improvement Process. Identify and work on corrective actions to recurring issues.</li></ul> Customer Supply Chain Management: <ul><li>Initiate Stock Requisition for customer advance order or buffer stock.</li><li>Work with Planning team on capacity adjustment in order to fulfill Customer’s demands</li><li>Consignment Stock Management/ Customer demand forecast monitoring and accuracy analysis</li><li>Manage customer forecast/demand and inventory level, work with Supply Chain to fulfill customer demand.</li><li>Negotiate with Customer for VMI liability and deadstock compensation.</li><li>Resolve logistics and custom issues with relevant functions</li></ul> Customer Credit and Billing Management: <ul><li>Billing attainment</li><li>Follow up queries with Account Receivable</li><li>Coordinate with Finance and Customer to solve pass due invoices issue</li><li>Manage customer credit status &amp; escalate for any abnormal status</li><li>Apply credit release</li><li>Process Credit note / Debit Note</li></ul>&nbsp;Requirements: <ul><li>Customer Focus.</li><li>Excellent communication skill. Able to interact with internal and external partners.</li><li>Problem solving skills</li><li>Team player with positive attitude.</li><li>Proactive, responsible and takes ownership of issues.</li><li>Able to work under pressure.</li><li>Self-motivated, independent and able to work with minimum supervision</li><li>Sense of urgency, analytical and able to multi-task under fast paced environment.</li></ul>

Responsibilities: <ul><li>Drive, and implement standardized process of Inventory &amp; Logistics within AP which align with across AP and global strategies&nbsp;</li><li>Drive country and plants to meet SCM KPI (inventory &amp; logistics etc.) within business target.&nbsp;</li><li>Execute the lean tools to continuous improvement&nbsp;</li><li>Resolve conflicts cross sites and functions in accordance with targets&nbsp;</li><li>Plan, manage and track supply plan and be key players in S&amp;IOP process&nbsp;</li><li>Drive freight planning to minimize freightage, on time delivery and flexibility</li><li>Leverage on resources commonality across sites and work cross-regional collaboration</li><li>Conduct freight control and partner with global logistics to ensure streamlining of transportation and warehouse management</li><li>Strong execution capability to achieve the short term and long-term strategy and goals</li><li>Support training launch to improve the capability of APAC team</li></ul> Requirements:&nbsp; <ul><li>Bachelor degree, ERP expert, supply chain related certification preferable&nbsp;</li><li>Strong leadership and able to drive improvement of cross functional team&nbsp;</li><li>Over 10 years of on the job management experience with solid achievement</li><li>At least 7 years SCM experience in multinational companies in the automotive components industry&nbsp;</li><li>Over 5 years of job automotive plant and non-plant operation management&nbsp;</li><li>Focus on execution and ability to drive results</li><li>Fluent speaking in Chinese and English&nbsp;</li></ul>

Responsibilities: <ul><li>Develop product line vision, strategy, product and technology roadmaps and business plans and make executions for new product development and launch.</li><li>Builds alignment across multiple functions inside the organization</li><li>P&amp;L Responsibility: deliver on revenue and gross (or standard) margin targets by driving execution of the business plan</li><li>Define market lead time requirements, provide guidance on capacity planning by forecasting demand and working closely with the GPM and supply chain organization to set safety stock requirements, etc.</li><li>Familiar with the industry of Energy storage System and New energy, and market and sales experience of connector product.&nbsp;</li><li>Demonstrate thought leadership to internal and external stakeholders</li></ul> Requirements: <ul><li>4-year technical or business degree required. Advanced degree (MBA) or relevant P&amp;L management experience preferred</li><li>5+ years of product management or sales, engineering experience.</li><li>Relevant product or industry experience desired.</li><li>Positive and optimistic, with strong execution ability.&nbsp;</li><li>Strong communication skill needed with cross-country team</li><li>Frequent business trip expected within China.&nbsp;</li><li>Fluent English required.&nbsp;</li><li>Highly interpersonal and communication skills</li><li>Drives results primarily through collaboration and influence and passion with cross functional team</li><li>Interacts and/or negotiates effectively</li></ul>

Responsibilities:&nbsp; <ul><li>Responsible for all assembly work, managing 120 machines with a workforce of approximately 300 people.&nbsp;</li><li>Direct reports include 3 production supervisors and 2 production supervisors (one upstairs and one downstairs), along with 5-6 team leaders and 10-20 frontline operators per shift (total scale of about 100-200 people).&nbsp;</li><li>Involved in turntable machines, pin insertion machines, and new energy machines.&nbsp;</li><li>In the Kunshan Phase II project, responsible for assembly and integration, including setup, project implementation, and staff training.</li></ul> Requirements: <ul><li>Age under 43, no gender preference, at least a bachelors degree, with a background in the automotive manufacturing industry.</li><li>Basic knowledge of LEAN concepts and tools, with solid theoretical knowledge.</li><li>Ability to communicate in simple written English.</li><li>Management experience in factories with 200-500 employees, with preference for production managers from the automotive industry; experience in the electronics industry will not be considered.</li><li>Cross-departmental leadership skills, understanding of overall operations concepts, SQDC, and results-oriented with the ability to handle pressure.</li><li>Personnel management skills, able to mobilize organizational structure, with experience in terminating employees.</li><li>Effective personnel coaching, understanding of delivery processes and handling customer complaints.</li><li>Ability to learn and a broad perspective, capable of handling complex cases with practical experience.</li><li>Minimal travel required, must be flexible to be assigned to 5 factories (including Nantong factory).</li></ul>

Responsibilities: <ul><li>Responsible for the day-to-day operations and longer term planning for manufacturing functions, including manufacturing, production control, engineering, inventory control, purchasing and shipping/receiving activities. Defines goals, improves technologies, and resolves problems.&nbsp;</li><li>Translates customer requirements into state-of-the-art manufacturing strategies and processes, resulting in cost effective processing and profitable manufacturing of company products. Develops operations-related plans, budgets, and policies and procedures. A key member of TE Energy team, directing Operations and responsible for the planning, controlling, manufacturing, production of goods, and service delivery. </li><li>Operations is also responsible for quality service delivery and supply chain management needed to ensure materials arrive to produce goods and ensure that orders are processed and shipped appropriately. </li><li>In addition to on time deliveries to global customers, the U.S. location is responsible for supplying critical function components to global customers for rapid end item configurations and delivery to customers.&nbsp;</li><li>Direct oversight to ensure that operations is running efficiently and effectively, and that demand is met.&nbsp;</li><li>Partner with the BU General Manager and other senior leaders in a matrixed organization in the development and formulation of long and short-range strategic planning, budgets (including capital investment), policies, programs, and objectives.&nbsp;</li><li>Drive innovation management through the business keeping abreast of market trends and creatively applying new technologies across the entire operations value chain.&nbsp;</li><li>Monitor and oversee Quality and Continuous Improvement (TEOA) initiatives to enable the BU to meet or exceed plan targets. This includes manufacturing, procurement, and business processes.&nbsp;</li><li>Define required strategies and define infrastructures and organizational structures to meet company, customer and market expectations proactively. </li><li>Develop, coordinate and drive the operations plans and establishes procedures for maintaining high standards of operations to ensure that products and processes conform to established customer and company standards.&nbsp;</li><li>Cascade strategic objectives for Operations functional leadership. Set and clarify requirements and expectations for direct and matrixed reports based on the strategic direction and needs of the business.&nbsp;</li><li>Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment that promotes employee wellbeing, engagement &amp; quality of life.&nbsp;</li><li>Develop and deliver clear and concise communications both up, down, and sideways across the organization.&nbsp;</li><li>Organize Plant and supplier’s capacity and technical capabilities to meet planned production schedules.&nbsp;</li><li>Monitor and oversee operational activities with the objective of maximizing the use of organizational resources to meet and/or exceed established KPI’s (TEOA (Lean), Safety, Quality, Delivery, Inventory, and Cost.).&nbsp;</li><li>Drive organization structures and programs (footprint changes, migration/localization, new product launch, process and equipment requirements) to meet BU/regional goals.&nbsp;</li><li>Monitor and oversee the full value chain from procurement and production to shipment and beyond.&nbsp;</li><li>Work actively with supply chain leaders to ensure that supply is consistently synchronized to demand to maximize revenue and delivery performance.&nbsp;</li><li>Take a holistic view of global capacity and through the S&amp;OP process plan the necessary global capacity expansions or shifts to align regional supply to regional demand.&nbsp;</li><li>Work closely with Plant Controllers and Plant Managers to understand spending activities &amp; trends, how they match up to targets, and course correct. </li><li>Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals&nbsp;</li></ul> Requirements: <ul><li>In this section, list the core requirements for this job.&nbsp;</li><li>Next to each, list the level of proficiency desired for this job. Proficiency level descriptions are in the appendix. Core Competencies (no greater than 10 Lominger Competencies – From Lominger Questionnaire) Proficiency Level&nbsp;</li><li>Action oriented&nbsp;</li><li>Being resilient&nbsp;</li><li>Ensures Accountability</li><li>Communicates effectively&nbsp;</li><li>Drives Engagement</li><li>Directs work</li><li>Drives results</li><li>Develops Talent</li><li>Plans and aligns 3/4</li><li>Situational adaptabilit</li><li>Values differences</li><li>Balance stakeholders&nbsp;</li><li>Building effective teams</li><li>Decision Quality Experience Ten or more years in a senior leadership role in a field related to our industry&nbsp;</li><li>Masterful organizational, communication, and leadership skills, backed by previous professional success&nbsp;</li><li>Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management&nbsp;</li><li>Proven ability to plan and manage operational processes for maximum efficiency and productivity&nbsp;</li><li>Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands</li><li>Strong working knowledge of industry regulations and legal guidelines&nbsp;</li><li>Excellent executive presence, ability to present to senior leadership&nbsp;</li><li>Experience in managing cross-functional teams and working in a matrix organization.&nbsp;</li><li>Experience with Lean Manufacturing and Six Sigma methodologies.</li><li>Familiarity with ERP systems and their role in manufacturing.&nbsp;</li><li>English speaking and other languages advantageous.&nbsp;</li><li>Experience in developing budgets and business plans&nbsp;</li><li>Superior negotiation skills for both internal and external purposes&nbsp;</li><li>Strong working knowledge of data analysis and performance metrics, using business management software (ex: SAP, ERP, CRM) Education</li><li>Bachelor’s degree in manufacturing engineering, Mechanical Engineering, Industrial Engineering, or a related field.</li></ul>

Overview: <ul><li>will be responsible for building, leading, and managing a complex global high speed interconnect product portfolio, including developing the strategy and business plan, driving new product development, gaining cross functional alignment and driving the execution of the business plan.&nbsp;</li><li>This individual will also be responsible for managing a team of global product managers located around the globe.&nbsp;</li><li>will be a growth driven, commercially savvy executive who will own the key product strategies and execution for a growing global business.&nbsp;</li><li>The Director, Product Management is responsible for the long-term vision of the product families and will have responsibility for overall product strategy and business leadership, and meeting sales, profit, and other financial goals.&nbsp;&nbsp;</li><li>will manage all aspects of a global product line portfolio, from driving new product development to defining the go-to-market strategies and product roadmap in liaison with Sales and Marketing. </li><li>He/She must collaborate with Engineering and Operations to ensure that the strategy, development and manufacturing capability &amp; capacity are in place to achieve defined business targets at the right cost, schedule and quality. In addition, he/she will also be responsible for defining and leading growth through licensing and partnership opportunities.&nbsp;</li><li>will need to act with an entrepreneurial spirit and manage the portfolio with a GM mindset. This role requires strong strategic thinking and experience working across regions. Experience dealing with Cloud Service Providers and GPU companies is a major plus. The Director, Product Management will bring a culture of customer obsession and work cross functional to improve TE response times</li></ul> Responsibilities: <ul><li>Market Sensing &amp; Strategy Development</li><li>Articulate market and industry trends, demand drivers, customer needs, and competitive landscape</li><li>Conduct market segmentation exercises to develop market segment-specific strategies&nbsp;</li><li>Conduct and/or lead team in competitive analysis and benchmarking&nbsp;</li><li>Define segment-specific value propositions that beat the competition&nbsp;</li><li>Develop long term product roadmaps that align with business strategy&nbsp;</li><li>Design go-to-market strategy, inclusive of channel strategy and licensing partnerships&nbsp;</li><li>Work with R&amp;D and operations in the development of new products to meet current and future customer requirements&nbsp;</li><li>Manage product lifecycle Develop Business Plan&nbsp;</li><li>Define resource requirements necessary to execute the product roadmap&nbsp;</li><li>Work cross functionally to define sales, technology and operations strategies and goals, in line with financial goals&nbsp;</li><li>Build consensus on specific tasks Establish pricing policy&nbsp;</li><li>Develop the annual operating plan (sales and gross or standard margin)&nbsp;</li><li>Engage with customers to better understand their needs and ensure our product plans are aligned to their strategic priorities Execution – New Product Development &amp; Launch&nbsp;</li><li>Be the opportunity champion for new growth projects and/or assist team in opportunity assessment&nbsp;</li><li>Plan product launches, including the development of marketing and sales plans&nbsp;</li><li>Ensure team provides intelligent demand forecast inputs to S&amp;OP&nbsp;</li><li>Negotiate directly with customers on large program opportunities&nbsp;</li><li>Exercise thought leadership for the interconnect and cable ecosystem market&nbsp;</li><li>Provide inputs to Marcom for the development of collateral, including e-commerce Execution – Post Launch Product Management&nbsp;</li><li>Manage the P&amp;L (sales and gross or standard margin) for the assigned portfolio&nbsp;</li><li>Deliver sustained, profitable growth&nbsp;</li><li>Enable sales to promote product line via training and the development of collateral materials that help articulate the value proposition&nbsp;</li><li>Manage special price requests&nbsp;</li><li>Track progress to the business plan and facilitate resolution to gaps&nbsp;</li><li>Be the champion for resolution of product issues (e.g., quality, delivery, etc.) Talent Management&nbsp;</li><li>Manage, energize, and motivate a multi-cultural team of product managers located around the globe •</li><li>Build, coach and develop individuals and teams Key</li></ul> Requirements: <ul><li>The Director, Product Management will have a minimum of 5 years of product management experience with at least 10 years in B2B commercial roles.&nbsp;</li><li>He/She must have proven success leading strategic growth initiatives and product management engagements in engineering and manufacturing driven industries.&nbsp;</li><li>The successful candidate must possess proven strategic, analytical and implementation skills.&nbsp;</li><li>Understanding of Cloud/Datacenter hardware architectures&nbsp;</li><li>Experience with high speed interconnects a major plus – twinax cabling, near chip connectivity, high speed IO or similar products 4-year technical or business degree required&nbsp;</li><li>Advanced degree (MBA) and relevant P&amp;L management experience preferred&nbsp;</li><li>Ability to support travel of approximately 10-25% (both regional and global)&nbsp;</li><li>Strong business acumen with an ability to understand technically complex concepts&nbsp;</li><li>Experience negotiating high stakes and large dollar value contracts&nbsp;</li><li>Creative and innovative thinker able to provide input on the development of the product strategies and the relevant business plans with the ability to execute&nbsp;</li><li>Proven ability to multi-task and drive results in a dynamic, high paced environment</li><li>Strong interpersonal, planning, organization, and teamwork skills&nbsp;</li><li>Experienced leader with an ability to influence cross functional teams and to build strong relationships both internally and externally&nbsp;</li><li>Advanced presentation skills with the ability to effectively communicate complex concepts to foster understanding and acknowledgement of critical information both up and down the organization</li></ul>

Responsibilities: <ul><li>Provide centralized engineering support for all NAWCOD operations.</li><li>Ensure well intervention requirements are technically and operationally feasible and can be conducted safely.</li><li>Ensure all well interventions and testing equipment being used in NAWCOD meet jobs safety and technical requirement.&nbsp;Liaise with Production Engineering to prepare activity level forecasts.</li><li>Initiate, facilitate and evaluate trial tests of new technologies.</li><li>Conduct well intervention operation audits, including service providers and personnel competency performance, to ensure compliance with the best in class practices. Evaluate offshore vessels (Jack up Barges) needs for well services operations for safety compliance and technical needs. Monitor and evaluate condition of existing well services equipment and prepare replacement plans. Generate and maintain Operational Instruction Manuals (OIM) for all NAWCOD operations.</li><li>Monitor NAWCOD well intervention performance and issue technical reports, accordingly.</li><li>Evaluate and recommend modifications of operational procedures for continuous improvement in safety and efficiency.</li><li>Prepare and disseminate best practices as well as conduct technical training and awareness sessions.</li></ul> Requirements: <ul><li>Proficiency in coiled tubing, wireline, and slickline operations</li><li>Familiarity with industry regulations, safety practices, and standards&nbsp;</li><li>Active in related professional societies and have achieved professional recognition&nbsp;</li></ul>

Responsibilities: <ul><li>Be the primary interface on a day-to-day basis with direct account responsibility for customers.</li><li>Carry out contract reviews on orders/schedules and process in the SAP system.</li><li>Progress/expedite orders as requested.</li><li>Process request for quotations.</li><li>Process customer returns.</li><li>Investigate credit and debit requests and queries to issue credit/debit as necessary.</li><li>Have regular reviews with your account base to discuss OTD, backlog and other general support issues.</li><li>Review, action and issue all relevant order related reports.</li><li>Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources.</li><li>Proactively perform quote follow up.</li></ul> Requirements: <ul><li>Customer Care experience minimum 2-3 years</li><li>Fluency in English and German (at least B2 level)</li><li>Very good knowledge of SAP and MS Office package, supply chain or logistic knowledge will be an advantage</li><li>Good time management and ability to prioritize tasks</li><li>A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries</li><li>Multitasking out of the box thinker with a positive attitude, able to listen and being patient</li><li>Problem solving skills as well as negotiating skills are necessary to succeed</li><li>Success-oriented, open-minded, organized, resilient even in stressful situations</li><li>Ability to work on a hybrid model (office is located in Kraków)</li></ul>

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171 supply chain operations Jobs found

GBS Continuous Improvement Process Lead

IT Business Analyst

Customer Service Specialist I

Supply Chain Manager

Product Management Manager

Manager II Operations

Senior Director of Operations

Director of Product Management

ASC - Rigless Well Intervention Operations Engineer

Customer Service

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Skills

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171 supply chain operations Jobs found

GBS Continuous Improvement Process Lead

IT Business Analyst

Customer Service Specialist I

Supply Chain Manager

Product Management Manager

Manager II Operations

Senior Director of Operations

Director of Product Management

ASC - Rigless Well Intervention Operations Engineer

Customer Service

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.