Customer Service Specialist

Principal Platform Engineering – Digital Integration

Actuarial Consultant

Customer Service Associate IV

Supply Chain Analyst II

Talent Acquisition Specialist

Technical Writer

Field Service Engineer

Finance Analyst – Plant Operations (FP&A)

Responsibilities: Customers Management: <ul><li>Handle incoming calls and emails from assigned accounts (customers) for various sales inquiries, including information on orders, lead times, incoterms, and stock availability.</li><li>Proactively communicate with customers to ensure understanding and resolution of all order-related issues.</li></ul> Analyse Demand Forecast/ Revenue &amp; Inventory Control: <ul><li>Analyze demand forecasts for assigned accounts (customers) and review/control inventory in accordance with business unit targets.</li><li>Conduct demand planning and upload forecasts to the system, managing replenishment orders and billing for consignment customer consumption.</li><li>Generate forecast and LE reports promptly and accurately for Monthly Sales Revenue.</li><li>Review customers actual demand and forecasts to meet their requirements and conduct comprehensive analysis to avoid excess inventory or non-moving stock.</li></ul> Customer Documentation &amp; File Management: <ul><li>File all relevant sales transactions, including purchase orders, order proof lists, order acknowledgments, shipping documents, shipment reports, customer&nbsp;</li></ul> Shipment Management: <ul><li>Prepare and process shipments according to customer requests.</li><li>Collaborate with Planning/Logistics to ensure on-time delivery based on customers request dates and confirm dates for STR performance.</li><li>Oversee drop-shipment orders and ensure continuous follow-up on shipment status, particularly for critical issues.</li><li>Submit credit releases to finance for held accounts.</li><li>Coordinate with Account Managers and customers to release shipments that are on hold.</li></ul> Payment Management: <ul><li>Follow up on open disputes/invoice discrepancies with Customer, Finance &amp; Sales to ensure the best possible A/R results. If necessary, issue credit/debit notes to resolve discrepancies.</li></ul> Requirements: <ul><li>Bachelor degree in related field.</li><li>5-10 years minimum in customer service/procurement or production planning, proficient in both written and spoken English, PC literate with Microsoft Window software.</li><li>Self-initiative, perseverance, people oriented and able to travel locally and aboard for short assignment</li></ul>

Responsibilities: <ul><li>Technical Leadership &amp; Strategy: Create long-term Integration Strategy and Roadmap, Define and implement Integration patterns &amp; standards</li><li>Technology Evaluation: Research, evaluate, and adopt emerging technologies, tools, and industry trends to enhance integration capabilities</li><li>Solution Architecture: Design scalable and reusable middleware components, including API gateways, message brokers, iPaas and application servers</li><li>Infrastructure Management: Deploy, manage and monitor integration solutions to ensure high availability, optimal performance and minimal downtime</li><li>Governance &amp; Standards: Establish and enforce best practices, security measures, and documentation standards for middleware platforms</li><li>Collaboration &amp; Leadership: Ability to work across teams, mentor engineers, and communicate technical strategies to stakeholders.</li><li>Experience: Substantial experience in multiple middleware technologies for architecture design, software development and system administration in both cloud-native and hybrid environments</li><li>Systems Thinking: Ability to evaluate, design and maintain future ready, secure, scalable digital integration solutions.</li></ul> Requirements: <ul><li>Minimum requirement of 8 years of relevant work experience. Typically reflects 12 years or more of relevant experience.</li><li>Technical Expertise: Strong proficiency with middleware technologies such as</li><li>Integration Platforms: Boomi, SAP BTP, MuleSoft</li><li>API Gateways: Kong, Layer7, Apigee</li><li>B2B/EDI: Open Text, Boomi, IBM Sterling</li><li>Messaging Queue: Kafka, Solace, Pulsar</li><li>Web/App Servers: WebLogic, WebSphere, Tomcat</li><li>Technical Services: Jira, GitHub, Azure DevOps, Datadog, AppDynamics</li></ul>

Responsibilities: <ul><li>Readiness to the role as per the Retirement career path / skill blocks</li><li>Demonstrate a positive attitude in dealing with changes, reacting to them in a calm, professional manner and actively seeking solutions to any problems which might arise as a result of the changes.</li><li>Adopt a business-friendly writing style when communicating with UK colleagues and drafting advice for clients.</li><li>The content will be focused and concise, with significant actions, information, deadlines and recommendations clearly identified. Avoid using unnecessary colloquialisms, formalities and jargon.</li><li>Prepares original materials (letters, reports, discussion guides) for the lead actuary including first draft of commentary on results</li><li>Fully understands UK pensions legislation, work as an expert scrutiniser on all major work types – Actuarial Valuation / Accounting / Consulting support services / GMP equalisation</li><li>Ability to stand back from detailed calculations, sense-check, draw conclusions and see the work in a broader context of the clients needs and the legislative framework.</li><li>Answers client questions without reliance on the lead actuary and is a strong backup to lead actuary</li><li>Ensures own work and work of junior colleagues is complete and thorough, requiring minimal review from lead actuary</li><li>Identifies and implements improvements to the various processes</li><li>Champions of new ideas and initiatives that deliver strategic results</li><li>Plan and execute technical meetings and training as per the teams requirement for the Individual contributor roles</li><li>Create an open, collaborative, and engaging team environment&nbsp;</li></ul> Requirements: <ul><li>Strong analytical and mathematical skills, with a keen eye for detail</li><li>Ability to effectively communicate the team goals and drive business results</li><li>Understands the professional requirements and quality standards for UK work</li><li>Strong organizational skills to manage multiple projects and deadlines efficiently</li><li>Ability to work in a team and collaborate effectively with colleagues from diverse backgrounds</li><li>An expert in one or more of the specialist areas – valuation, accounting, client extension work, risk &amp; modelling, GMP equalisation, cash equivalent transfer value – but will have a general understanding of all the work and the ability to adapt to new work.&nbsp;</li></ul>

Responsibilities: <ul><li>Generate shipping documents from ERP or customer’s website.</li><li>Track order/delivery status and inform change on delivery schedule of customer.</li><li>Monthly Closing</li><li>Responding to customer questions</li><li>Preparing documents and reports</li><li>Other administrative tasks related sales operations</li></ul> Requirements: <ul><li>1 - 3 years(or above) of experience in Customer Service or Sales Admin.: Semiconductor industry is preferred.</li><li>Good English skills in writing and speaking</li><li>Open mind to cooperate with internal teams.</li><li>Good communication skill</li><li>M/S office skill, especially Excel, ERP is preferred</li><li>Receive order from customer and check details of sales order.</li><li>Enter sales order and service order in ERP.</li><li>Request delivery to logistics and customer.</li></ul>

Role Description: <ul><li>Clients Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales and post-sales service functions. </li><li>They take and process transactions via phone, internet, and correspondence from customers and respond to inquiries about Clients products or services.</li><li>They may promote and sell our companys products or services as well as investigate and resolve customer complaints.</li><li>A key area of focus is to develop strong business relationships via Clients Extraordinary Customer Experience strategy.</li><li>This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities.</li></ul> Responsibilities: Key performance responsibilities : <ul><li>Extraordinaire Customer Experience (ECE) and Customer touch point On-going efforts to drive ECE by interacting professionally with our internal and external customers. KPI’s are STR, CES, FCR, and efficiency.</li><li>Satisfaction Management Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys.&nbsp;</li><li>Metric - NPS/Transactional Survey.</li><li>Customer Relationship &amp; Satisfaction.</li><li>Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries.</li><li>Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters.&nbsp;</li><li>Customer visits might be required.</li><li>Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications.</li><li>Manage Service Delivery Process/Execution</li><li>Manage escalations for your customers.</li><li>Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments, backlog management.</li><li>Follow up on quotes and quality issues.</li></ul> Manage Interfaces &amp; Build Service Culture <ul><li>Act as voice of the Customer for internal support departments.</li><li>Participate in development training and process improvement projects to expand and challenge learning new ideas and processes.</li><li>Take ownership for actions and follow through on tasks until resolved.</li></ul> Requirements: Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English, Action Oriented, Detail Oriented and Business Acumen, minimal bachelor’s degree. SFDC (salesforce) is a big advantage. <ul><li>All candidates are required to be fluent in English.</li><li>Flexibility to work in US shift hours (6 pm to 3:30 am).</li><li>Education Experience: Any Graduation/Post Graduation.</li><li>Employment Experience: 6+ years.</li><li>SAP experience preferred (SD module).</li><li>Should be from Product based company (Manufacturing Industry).</li><li>Should have complete knowledge on Quote To Cash process.</li></ul>

Role Description: <ul><li>Follow demand and capacity analysis, production control, and inventory control of main projects to meet the production, delivery demand, and cost, schedule requirements within the managers direction.</li></ul> Responsibilities: Production control&nbsp; <ul><li>Review resource allocation weekly and production plan monthly and monitor daily output.</li><li>Oversee material supply and ensure smooth production and avoid downtime</li></ul> Delivery performance <ul><li>Review the backlog and analyze the root cause of past due orders; oversee abnormal production status.</li><li>Prepare the related material and initiate the meeting to facilitate the department responsible for solving the issues.</li><li>Communicate with the sales office or other client entities in solving order change issues.</li></ul> Inventory control&nbsp; <ul><li>Checking and analyzing the inventory of raw material, components, and finished goods based on MPS.</li><li>Update MRP to component planner &amp; suppliers</li><li>Review the open purchasing affiliates order and take necessary action. (pull in, pull out, or cancellation); and update the new schedule of open purchasing orders to suppliers and deal with demand/capacity or current production/quality status to ensure smooth production and cost effectiveness.</li></ul> NG(no good) inventory clearance <ul><li>Follow up on block inventory and push owners to solve issues</li><li>Follow RMA closely on time</li></ul> LT reduction&nbsp; <ul><li>Capacity and demand analysis to ensure the LT will be reduced gradually.</li><li>Ensure the LT in SAP is accurate and stable.</li></ul> PO management <ul><li>Create and release PO based on aligned MPS</li><li>Communicate with the operation to ensure PO can be managed timely and accurate manner.</li></ul> Demand &amp; Capacity Analysis <ul><li>Communicate with customers and the global demand team.</li><li>Evaluate demand and capacity status from IBP.</li><li>Review the existing, new project, and migration project schedule to conduct effective control on demand and capacity and ensure resources can be available just in time.</li></ul> MPS (Master Production Schedule) &amp; MRP (Material Requirement Planning)&nbsp; <ul><li>Make MPS based on demand, capacity, stock policy, and material supply status.</li><li>Arrange incoming material and production based on MPS EHS</li><li>Attend EHS training, familiar with the companys emergency response plan.</li><li>Actively participate in and complete the department EHS target.</li></ul> Requirements: <ul><li>Bachelors degree.</li><li>5+ years of planning and working experience in electronics.</li></ul> Key Competencies&nbsp; <ul><li>Good Computer/office software skills, familiar with SAP, strong data processing and analysis.</li><li>Communication skills.</li><li>Open-minded.</li><li>Pressure management skills.</li><li>Teamwork.</li><li>Agility in handling emergencies and deadlines.</li><li>Patience.</li></ul>

Responsibilities: <ul><li>Manage the recruitment process end to end</li><li>Keep an overview of our recruitment needs via regular meetings with our Hiring Managers</li><li>Verify job descriptions with the hiring manager and design interview questions that reflect the positions requirements and attract talents to the company</li><li>Determining selection criteria for the open positions, in line with the organizations-culture and strategy</li><li>Sourcing of potential candidates through different sourcing channels</li><li>Screening of potential candidates and planning interviews and assessments</li><li>Run regular updates to hiring managers</li><li>Engaging with Senior Stakeholders</li><li>Organize and lead feedback sessions and coordinate the hiring decision</li><li>Propose employment offers in line with the company guidelines</li><li>Ensure that the recruitment process is efficient, effective and equitable</li><li>Foster long-term relationships with candidates</li><li>Designed and implemented innovative TA strategies for effective candidate sourcing</li><li>Developed strategic staffing plans aligned with business priorities</li></ul> Requirements: <ul><li>Minimum 7 year’s experience in recruiting for manufacturing or niche hiring along with commercial hiring.</li><li>Must have experience in recruitment metrics and analytics</li><li>Able to perform as an individual contributor and be hands-on</li><li>Well versed in social media, resume databases and professional networks</li><li>Experience with headhunting for mid-level positions</li><li>Hands-on experience with full-cycle recruiting using interview techniques</li><li>Good interpersonal and influencing skills. Has the ability to engage senior stakeholders.</li><li>Has a strong passion and desire to make a difference</li><li>Growth mindset and learning agility</li><li>Should have a recognized Masters / Bachelors degree</li><li>Proficient MS Excel</li></ul>

Responsibilities: <ul><li>Develop and maintain comprehensive documentation for smart contract applications, including user guides, API references, and system overviews.</li><li>Collaborate with engineering and product teams to understand new features and translate them into accurate and accessible documentation.</li><li>Create tutorials, walkthroughs, and FAQs to support users and developers interacting with our applications.</li><li>Ensure documentation is consistent with brand voice, technical accuracy, and usability standards.</li><li>Maintain version control and change logs for documentation updates.</li><li>Organize and manage documentation repositories using tools like Git, Notion, or Confluence.</li><li>Conduct user research and gather feedback to improve documentation quality and relevance.</li><li>Stay current with Web3 trends, tools, and best practices to ensure documentation reflects the latest standards and innovations.</li></ul> Requirements: <ul><li>3+ years of experience in technical writing, preferably in software or blockchain environments.</li><li>Strong understanding of Web3 technologies, including smart contracts, dApps, and blockchain fundamentals.</li><li>Experience documenting APIs, SDKs, and developer tools.</li><li>Proficiency with documentation tools such as Markdown, Git, and static site generators.</li><li>Excellent written and verbal communication skills.</li><li>Ability to work independently and manage multiple documentation projects simultaneously.</li><li>Strong attention to detail and commitment to clarity and accuracy.</li></ul> Bonus Experience: <ul><li>Experience working with smart contracts</li><li>Familiarity with Solidity, Rust, or other smart contract languages.</li><li>Experience with Chainlink tools, including CCIP, Data Feeds, VRF, and Automation.</li><li>Background in UX writing or instructional design.</li><li>Contributions to open-source documentation or developer communities.</li><li>Experience in financial services or regulated industries.</li></ul>

Responsibilities: <ul><li>Work independently on our client vacuum valves installation, troubleshooting, problem solving, maintenance and repairing on site/internal workshop.</li><li>Responds to customer calls; analyzes, and troubleshoots problems via phone, remote session or at customer site.&nbsp;&nbsp;</li><li>On time and correctly report working activities and time duration with customer signature.</li><li>Keep good communication with customers at various levels (tool engineers, section managers etc.)</li><li>Liaise with customers and internal stakeholders relating to technical and service issues.</li><li>Conducting customer support meetings and ensuring regular communication with customers.</li><li>Follow up and feedback customer complaints.</li><li>Follow up customer open issues until it closed.</li><li>Response for our client quality information collection and quality problem report.</li><li>Provide technical problem solving and roots cause analysis report.</li><li>Ability to support customer for urgent request in weekend and holiday.&nbsp;&nbsp;&nbsp;</li><li>Assessing customers’ needs and advice the customers with regards to spare parts, preventive maintenance and retrofit possibilities.</li><li>Special projects and other duties as assigned.&nbsp;&nbsp;&nbsp;</li></ul> Requirements: <ul><li>Mechanical or electronic background with college degree or above.</li><li>Minimum 3 years of service experience in Cleanroom environment (Semiconductor or vacuum industry is preferred).</li><li>Strong skill of diagnosing, repairing and troubleshooting.</li><li>Strong business acumen and ability to identify opportunities within problems.</li><li>Be able to work independently under pressure and irregular hours.</li><li>Personal accountability, team player.</li><li>Good communication and interpersonal skill.</li><li>Goal achievement.</li><li>Willing and able to travel frequently within short notice. Be adapted to irregular over time work together with customer urgent need.</li><li>Able and comfortable to communicate in English, Chinese. And 1 other additional language is a plus. (Japanese or Korean).</li></ul>

Responsibilities: Planning and Budgeting: <ul><li>Assist on annual budget preparation.</li><li>Assist on monthly forecast preparation.</li><li>Track weekly forecast variance. In order to provide accurate and timely reports.</li></ul> Inventory Risk tracking/Analysis: <ul><li>Inventory reserve preparation</li><li>High light inventory risks and opportunities monthly</li><li>Monitor inventory physical count.</li><li>In order to comply with corporate policies and risk control</li></ul> Costing accounting: <ul><li>Data prepare(Mater master/Routine/Std cost);</li><li>Mth ending JE booking</li><li>PPV programme and analysis</li><li>Mat. usage analyzing&nbsp;</li><li>Production scrap report preparing</li></ul> FA accounting: <ul><li>Familiar with Capital Assets policy and comply with the policy(Include local policy)；</li><li>Prepare FA management report(Acquisitions, disposal, transfer etc.) and leading fixed&nbsp;</li><li>assets physical count</li><li>Issuing Asset Tags to assets responsible department</li><li>Intercompany Transfers of Fixed Assets data preparing and follow to financial posting</li><li>Follow Open PO&amp;IO&amp;CIP tracking report by month</li><li>CER review and budget control with report and management.</li></ul> Requirements: <ul><li>At least bachelor’s degree in finance/accounting/taxation or related.</li><li>Over 3 years working experience in Finance, costing managerial position is preferred&nbsp;</li><li>Good knowledge and experience in costing of manufacturing. Understand how to manage and improve Mfg. variance.&nbsp;</li><li>Good knowledge and experience in SAP.</li><li>Fluent English Mandarin, both written and oral</li><li>Strong will to learn and develop the skills.</li><li>Excellent Attention to Details</li></ul>

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17 swo bit open roles2024 Jobs found

Customer Service Specialist

Principal Platform Engineering – Digital Integration

Actuarial Consultant

Customer Service Specialist

Customer Service Associate IV

Supply Chain Analyst II

Talent Acquisition Specialist

Technical Writer

Field Service Engineer

Finance Analyst – Plant Operations (FP&A)

WhiteCrow
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Skills

Industry

Location

Jobtitle

17 swo bit open roles2024 Jobs found

Customer Service Specialist

Principal Platform Engineering – Digital Integration

Actuarial Consultant

Customer Service Specialist

Customer Service Associate IV

Supply Chain Analyst II

Talent Acquisition Specialist

Technical Writer

Field Service Engineer

Finance Analyst – Plant Operations (FP&A)

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.