Senior Manager - Customer Experience

Manager - Project Delivery

Sales Manager, Asia

Global Project Manager

Application Development and Maintenance Manager (Payment), Core Banking (VP 2)

Account Manager IV - Connected Living Solutions

Inheritance Tax Writer 

Global AI Legislation Content Optimisation Lead

Senior Manager-Advanced Quality Engineering

Manager, Recovery Agency Attorney Support

Responsibilities: <ul><li>Provide support to the section head in developing and implementing a strategic vision for the digital channels and customer experience that aligns with the companys overall goals and objectives.</li><li>Develop a roadmap for digital transformation initiatives, including timelines, resources, and budgets</li><li>Identify opportunities to improve digital channels and customer service by staying up-to-date with industry trends and implementing best practices.</li><li>Drive the development and enhancement of customer self-service digital solutions as the Business lead and work along with the IT team – App/ portal, Whatsapp/ Chatbot, Kiosks, Token machines, etc.</li><li>Improve overall customer experience across the prospect and customer journeys from lead generation till sale, and through to post-sale services.</li><li>Revise the processes offered on the self-service channels in context of a digital-first experience.</li><li>Provide the business with customer feedback and insights that enhance customer experience and engagement.</li><li>Ensure all digital touchpoints in the processes, and communications and templates going out to customers and prospects is up to date.</li><li>Collaborate with other departments, such as IT, Marketing, Sales, and Customer care to ensure smooth delivery and operations of digital channels.</li><li>Collaborate with cross-functional teams to drive process improvements for a digital-first approach.</li><li>Lead and oversee transformation projects related to call center operations, including implementing new technology, system upgrades, and process improvements.</li><li>Work closely with the CX team to incorporate customer insights into commercial strategy development, enhancing customer satisfaction and retention.</li><li>Represent the Customer experience team in cross-functional meetings, and provide regular updates to senior management.</li><li>Develop strategies to enhance the customer lifecycle and maximize lifetime value, driving both customer loyalty and revenue growth.</li><li>Leverage advanced analytics to track market performance, customer behavior, and competitive positioning, ensuring decisions are guided by actionable insights.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business Management/ Marketing/ Digital Transformation/ Customer Experience/ Business Analytics, or a related field. Master’s degree - preferred</li><li>Certifications in Business Analytics, Customer Journey Mapping, or Service Design - preferred</li><li>Min. 7-8 years relevant experience in digital technologies and tools with minimum 4 years managing teams and developing and implementing digital strategies.</li><li>Proven experience in delivering digital transformation initiatives within complex organizations, including the development and implementation of customer self-service channels such as WhatsApp, chatbots, and customer portals.</li><li>Prior experience in customer experience design or consumer research and/ or real estate industry is an added advantage</li></ul>

Responsibilities: <ul><li>Initiate Job Requisition to procure services and works in coordination with different departments.</li><li>Support Project Lead with Project Management strategy and Project delivery activities for Company projects to ensure that they meet strategic plan.</li><li>Oversee the execution of projects, ensuring all parties fulfill their contractual responsibilities and adhere to the defined project scope.</li><li>Manage the approved project schedule, closely monitoring critical path activities to guarantee timely delivery and proactively address potential delays.</li><li>Track project costs, timelines, and overall progress, providing consistent status updates and detailed reports to key stakeholders.</li><li>Ensure all necessary NOCs and permits from local authorities are available to ensure compliance and uninterrupted project execution.</li><li>Actively participate in project meetings with consultants and contractors to review progress, resolve issues, and maintain alignment with the approved program.</li><li>Engage with internal departments—including Commercial, Development, Procurement, and Contracts—to synchronize project requirements and schedules.</li><li>Continuously monitor project status, identify deviations from objectives, and implement corrective actions to keep projects aligned with business goals.</li><li>Lead and review contractor claims and interim payment applications in line with contract terms, ensuring project expenditures remain within the approved budget</li><li>Evaluate on-site performance of consultants and contractors, enforcing adherence to project standards, quality benchmarks, and departmental targets.</li><li>Collaborate with the Operations team to facilitate seamless handover of infrastructure and landscaping works, ensuring all operational and functional requirements are fulfilled for sustainable use.</li><li>Coordinate with the Defects Liability Period (DLP) team to ensure smooth unit handovers and completion of final snagging to the satisfaction of all parties.</li><li>Analyze information and ensure that reports are consolidated for management review.</li><li>Stay up to date with industry trends, emerging technologies, and global best practices in project management and real estate development.</li></ul> Requirements: <ul><li>Bachelor’s / master’s degree in Civil Engineering/ architectural engineering/ Construction&nbsp;</li><li>Project Management Professional (PMP) certification – preferred</li><li>Understanding of industry-specific delivery standards and technologies, statutory, regulatory, and quality compliance requirements relevant to project delivery.</li><li>Min of 8-10+ years experience, including 2-4 years of experience in a senior leadership/project lead role - managing large-scale/ multi-disciplinary projects and teams.</li><li>Preferably 2+ years of experience with a developer.</li></ul>

Responsibilities: New Business Development: <ul><li>Drive and secure new business in assigned territory/portfolio/segment</li><li>Be the developer of strong customer accounts, focusing on value proposition and sustainable relationships.</li><li>Identify good market opportunities and collaborate with innovation team in ensuring the right solution for our customers and target market</li><li>Be proactive in understanding the competitive environment, implement ways to protect and grow our business.</li></ul> Key Account Management: <ul><li>Be the focal point of contact to our key clients portfolio, ensuring their business and needs are managed professionally.</li><li>Work cross-functionally across Supply Chain Operations, Procurement, Finance, Operations, Customer Service teams to develop and execute on the client strategies in a collaborative way that maximizes the outcomes.</li><li>Deliver key account growth through continuous value-add solution selling and delighting customers via solid KAM management and keeping their service level targets.</li><li>Research and plan opportunities through promotion of right product portfolio, with the aim of continually advancing sales and improve operating profit.</li><li>Create and maintain Tobacco client strategy and price lists under guidance of the line manager</li><li>Involve him/herself fully in the category planning / customer planning process, and deliver actions agreed.</li><li>Ensure all company sales processes and tools are used effectively in the region.</li></ul> Other Commercial Responsibilities: <ul><li>Develop and implement best practices for regional account planning, budgeting, forecasting and pipeline management.</li><li>Engage in and encourage cooperation across all company functional teams</li><li>Prepare reports for meetings, presentations, forecasting, budgeting, sales analysis and strategic planning activities.</li><li>Stay up-to-date on the latest industry trends and supply chain developments, proactively engage and educate our customers and building an engaging relationship with the market.</li></ul> Requirements: <ul><li>At least 10 years’ experience in Sales/Commercial/Business Development roles</li><li>Experience in the tobacco or consumer goods industry is an advantage.</li><li>Aggressive and tenacious in solution selling within a B2B technical sales environment.</li><li>Possess proven experience with sales &amp; business development through sharp hunting capabilities.</li><li>Track record with regional market development &amp; new product implementation will be plus.</li><li>Experience in account management and team working within a B2B technical sales environment.</li><li>Familiarity with sales performance tools &amp; salesforce CRM tools would be relevant</li><li>Conversant with all Microsoft Office applications, Tableau and Power BI would be an added advantage</li><li>Ability to thrive in a fast-paced, dynamic environment and adapt to evolving market trends and customer needs.</li><li>Excellent communication and interpersonal abilities to collaborate effectively with internal teams and external customers.</li><li>Must be proficient in English and Chinese.</li><li>International travel is required including Southeast Asia countries such as Vietnam, Laos, Myanmar, Cambodia &amp; Thailand</li></ul>

Role Description: <ul><li>This role will: The Global Projects Manager is responsible for leading and delivering operational projects that drive efficiency, scalability, quality, and cost optimization across the organization. </li><li>This role partners closely with cross-functional teams—including Operations, Finance, Supply Chain, and IT—to ensure initiatives are delivered on time, within scope, and aligned with strategic operational objectives.</li></ul>&nbsp;Resbonsibilities: <ul><li>Lead end-to-end operational projects focused on: process optimization; cost reduction; capacity planning; and performance improvement.</li><li>Define project scope, objectives, deliverables, timelines, and success metrics in collaboration with stakeholders.</li><li>Develop and manage detailed project plans, budgets, and resource allocations.</li><li>Coordinate cross-functional teams across multiple regions to execute initiatives.</li><li>Track and report project progress using KPIs, dashboards, and reporting tools.</li><li>Identify risks, dependencies, and constraints; implement mitigation strategies.</li><li>Manage change control processes and ensure smooth adoption of operational changes</li><li>Facilitate project meetings, including kick-offs, status reviews, and post-implementation evaluations.</li><li>Ensure compliance with internal policies, quality standards, and regulatory requirements.</li><li>Document processes, workflows, and lessons learned to drive continuous improvement.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s degree in mechanical engineering, Industrial Engineering, Manufacturing Engineering or a related field.</li><li>At least 8 years of project management experience, ideally gained in the tobacco or tobacco-related industry.</li><li>PMP certification is preferred.</li><li>Strong mechanical aptitude (parts, assemblies, manufacturing processes).</li><li>Proven experience managing cross-functional teams and multiple concurrent projects.</li><li>Experience in supplier evaluation and collaboration.</li><li>Analytical and data-driven mindset with strong problem-solving skills.</li><li>Proactive in identifying cost-saving and efficiency opportunities.</li><li>Collaborative team player with the ability to work across diverse functions and geographies.</li></ul>

Responsibilities: <ul><li>Responsible to lead development team to fulfil end-to-end software development and support for all approved initiatives (projects, quarterly change requests, L3 production fixes).</li><li>This includes analysis and design to development, implementation, testing and support.</li><li>Collaborate with Enterprise and Domain architects to align application design to the overall architectural guidelines and direction.</li><li>Work with subject matter experts, business analysts, architects, software developers and business stakeholder to establish best or alternative solutions that are feasible within the technology and timeline constraints.</li><li>Review solution design and effort estimates from the team and prioritize projects and change requests assigned to the team.</li><li>Provide quality assurance of the team delivery in conformance to the Bank-defined software delivery methodology and tools.</li><li>This includes delivery of source codes in compliance to the Bank’s defined security, coding and change management standards (eg. Veracode, SonarQube, Aldon, BitBucket).</li><li>Drive adoption of methods (E.g. Agile, DevOps ) and industry practices to improve quality and productivity outcomes.</li><li>Anticipate and resolve development issues or risks either independently or together with the relevant stakeholders.</li><li>Provide timely escalation of issues that impacts development schedule with proposed options for resolution.</li><li>Lead or contribute to cross-team improvement initiatives relating to methods, tools, people, architecture, project management and governance.</li><li>Provide regular, timely updates and escalation to Core Banking Head of Tech Delivery &amp; Development.</li><li>Partner with Test Managers to formulate comprehensive SIT test documents and build test automation and ensure completion of Unit test, SIT, User Acceptance Testing (UAT), performance / load testing and application security testing with quality results.</li><li>Manage people development aspects for the Core Banking delivery team, select, train, develop and manage technical team members in a conducive team environment.</li><li>Create technical documents for the solutions. Compile timely, comprehensive and accurate documentation and or reports as requested.</li><li>Development of technical specifications and plans.</li><li>Analyze functional specs and convert requirements to design document.</li><li>Conduct Functional Specification review with business and test team.</li></ul> Requirements: <ul><li>Good exposure and experiences in ATM in payments switch processing (e.g. ATM Transactions processing from ATM/CDM Machines, Local Switch for NETS/ ITMX / PCC/ BCS/ Paynow and Shared ATM network).</li><li>Sound knowledge on payments real time processing such as FAST &amp; PayNow services and Payment middleware switches with experience in Exception Handling &amp; Investigation, Interbank Clearing/Clearing channels, Payment Acquisition, and Payment Gateway</li><li>More than 8 years proven track record in developing and delivering global/regional IT capabilities for a multi-national/regional company.</li><li>Proven result-oriented career with a focus on development and support.</li><li>Good problem solving, analytical, synthesis, system thinking and solutioning skills - ability to translate functional specifications to technological solution.</li><li>Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders.</li><li>Good understanding and experience in waterfall and agile software development methodologies.</li><li>Strong knowledge and experiences on Linux/Unix, Shell Script, Batch Script, MQ, Connect Direct, WebLogic and OraclePL/SQL are a must.</li><li>Knowledge and experiences in ATM/Switch Background, Delivery Methodology documentation, and good understanding of SDLC.</li><li>Multi-task and change from one task to another without loss of efficiency or composure.</li><li>Team player and able to work independently with minimum supervision.</li><li>Bachelors degree in computer science, engineering or similar domain</li><li>Related professional/technical qualification (e.g. PMP) will be advantageous although not mandatory.</li></ul>

Responsibilities: <ul><li>Developing and executing account strategies to meet revenue targets and increase market share for automotive connectors and other key product folio</li><li>Focus on spec in company part into customer new project</li><li>Drive, report, monitor key metrics to achieve sales KPI which aligned with organization goal, which are new business wins (TERP), Revenue achievement and margin</li><li>Building and maintaining strong relationships with existing clients, including regular communication</li><li>Identifying and pursuing new business opportunities with potential clients in the appliance industry for 5 years revenue pipeline</li><li>Drive new business with customer engineer &amp; purchasing through sales &amp; marketing activities plan</li><li>Maintaining up-to-date knowledge of industry trends, competitors, and customer needs to drive sales growth</li><li>Collaborating with cross-functional teams in ASEAN and Global team, including sales, customer service, engineering, production, and quality assurance, to ensure consistent delivery of high-quality products and services, and other Sales KPI</li><li>Negotiating pricing, contracts, and delivery terms with clients to maximize profitability and customer satisfaction</li></ul> Requirements: <ul><li>Bachelor’s Degree required, preferably in Engineering education</li><li>High degree of integrity, Teamwork, Innovation and Accountability</li><li>Language: Excellent in English. Chinese is an advantage</li><li>Able to work in cross cultural especially in ASEAN countries and travelling</li><li>Preferably at least 5 years in sales or related field automotive industry (harness maker production field)</li><li>Customer service orientation</li><li>Demonstrate ability to collaborate cross functionally, cross regions</li><li>Strong verbal and written communication skills including presentation and computer skills (i.e. Power Point, Excel, Word, Salesforce, SAP and other tools)</li><li>Must be ambitious, exhibit strong results-orientation and execution characteristics</li><li>Ability to effectively organize, prioritize and accomplish multiple conflicting tasks, make intelligent, timely decisions and solve problems independently</li><li>Ability and willingness to travel as required, Domestic/ Overseas, 25% is travelling</li></ul>

Role Description: <ul><li>An exciting opportunity has arisen for a Tax Writer specialising in Inheritance Tax to join Tolley, a leading provider of tax research. </li><li>In this role, you will contribute to the development of practical guidance, in-depth content, and AI-driven tools supporting inheritance tax, trusts, and estates. </li><li>You will collaborate with a knowledgeable and supportive team, helping shape the future direction of tax content and solutions. </li></ul> Responsibilities <ul><li>Write and update content for Tolley+ (including both deep research material and practical guidance and AI tools)</li><li>Work with Tolley’s Commissioning team on externally commissioned IHT content</li><li>Assist the Director of Content and the wider business with the strategic direction of Tolley’s Tax offering</li></ul> Requirements <ul><li>CTA/ STEP qualified (or equivalent)</li><li>A good technical knowledge of IHT, Trusts, Estates and Personal Tax, both advisory and compliance</li><li>Strong English writing skills</li><li>Ability to communicate complex tax concepts in an understandable way</li></ul>

Role Description: <ul><li>This is a strategic individual contributor role within the Global Editorial Operations (GEO) team, responsible for driving AI-enabled transformation across legislative and regulatory content. </li><li>The successful candidate will partner closely with Editorial, Product and Technology teams to identify opportunities where AI and Large Language Models (LLMs) can improve content creation, enrichment, summarisation, classification, quality and workflow efficiency at a global scale.&nbsp;</li><li>While experience within legal or legislative publishing would certainly be advantageous, the hiring team is equally interested in professionals who have successfully led AI-enabled workflow optimisation and editorial transformation initiatives in publishing, information services, knowledge management or other content-rich environments.</li></ul> Responsibilities: AI Strategy &amp; Transformation&nbsp; <ul><li>Develop the global strategy for AI-enabled content creation and optimisation.</li><li>Identify opportunities to leverage LLMs, NLP and automation across editorial workflows.</li><li>Lead AI transformation initiatives from concept through implementation.</li></ul> Cross-functional Collaboration&nbsp; <ul><li>Partner with Product, Technology and Editorial teams to deliver scalable AI solutions.</li><li>Drive adoption of AI-enabled tools and new ways of working across global teams.</li><li>Influence stakeholders without direct line management responsibility.</li></ul> Editorial Excellence&nbsp; <ul><li>Define standards for AI-generated and AI-assisted content.</li><li>Ensure quality, consistency and responsible AI practices across editorial operations.</li><li>Develop best practices and training to improve AI capability across the organisation.</li></ul> Requirements: <ul><li>Experience leading AI or Generative AI workflow transformation.</li><li>Strong Editorial, Content Operations or Publishing background.</li><li>Experience implementing LLMs, NLP or AI-driven content solutions.</li><li>Programme or Product Management experience within content-rich environments.</li><li>Excellent stakeholder management and cross-functional leadership skills.</li><li>Legal, regulatory or legislative publishing experience is advantageous but not essential.</li></ul>

Responsibilities: <ul><li>Implement quality planning and controls for prototype/sample builds; manage build documentation.</li><li>Conduct Measurement System Analysis (MSA) for inspection systems and gauges.</li><li>Analyze samples and quality issues during development; drive corrective actions.</li><li>Ensure design verification and product qualification testing prior to project Gate 5.</li><li>Perform Process Capability Studies to support Final Tool Approval (FTAR) using CTAR methodology.</li><li>Establish and maintain quality controls and documentation for production environments.</li><li>Monitor process capability and oversee corrective actions as needed.</li><li>Approve measurement and cosmetic inspection criteria.</li><li>Support internal and external audits, including customer quality system audits.</li></ul> Requirements: <ul><li>Bachelor’s degree in Electrical, Mechanical Engineering, or related field.</li><li>10+ years of experience in quality control, preferably in cable assemblies, connectors, sockets, or similar industries.</li><li>Strong leadership capability and experience in managing people leaders across cultures.</li><li>Strong communicator with excellent written and verbal English skills.</li><li>Able to communicate effectively across all levels of the organization.</li><li>Trainer of quality tools and methodologies, with experience delivering workshops or coaching teams.</li><li>Deep understanding of ISO 9001, SPC, FMEA, MSA, and 7 QC tools.</li><li>Proficient in Statistical Process Control and Design of Experiments (DOE).</li><li>Demonstrated knowledge and experience with APQP methodology and requirements.</li><li>Familiarity with Model-Based Dimensioning (MBD) and GD&amp;T standards.</li><li>Expertise in EIA-364 test procedures.</li><li>Certified Internal/External Auditor; Six Sigma Black Belt preferred.</li><li>Skilled in quality software tools such as Minitab or JMP.</li><li>Strong organizational skills, strategic planning ability, and customer focus.</li><li>Proven ability to build effective cross-functional relationships and drive results.</li></ul>

Responsibilities: <ul><li>Act as Owners: Lead a project that directly connects with Suppliers and Internal Stakeholders customers every day, impacting our business’operational success and growth.</li><li>Monitor compliance with external site access request (i.e. requestor utilizing personal email address and business group emails, etc.).</li><li>Complete JIRA ticket tracking. Provide on-going JIRA ticket/Power Platform support, and direction to internal/external SharePoint and Power Platform users.</li><li>Relate and Inspire: Cultivate an environment across teams to build strong partnership and have a strong sense of one SYF team</li><li>Ensure appropriate risk for the business – certifying site users and suppliers are familiar with, and understands the importance of following operating instructions, including compliance requirements</li><li>Directly partner with Suppliers to :</li><li>Communicate clearly SYF process expectations, developing action plans relative to identified process deficiencies.</li><li>Support suppliers in addressing controls end to end, conducting root cause analysis and defect closure with suppliers including compliance requirements</li><li>Serve as suppliers’ initial point of contact with respect to projects, SharePoint access, Power Platform workflows and End user testing, technical inquires.</li><li>Project management – initiating, planning, and executing on key business initiatives</li><li>Communicate process results, issues, risks, opportunities, and trends effectively and in a timely manner, to managers/leadership team.</li></ul> Requirements: <ul><li>Ability to work cross-functionally with our internal and external resources to develop project deliverables</li><li>Including hands-on Power Apps development with validated examples of prior builds/solutions</li><li>Excel skills, including VLOOKUP/XLOOKUP, complex formulas, creating and maintaining pivot tables, and the ability to analyze and interpret data to inform decisions.</li><li>SharePoint administration duties</li><li>Hands on experience in Project Management execution, able to handle &amp; Lead multiple projects concurrently</li></ul>

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119 tax manager Jobs found

Senior Manager - Customer Experience

Manager - Project Delivery

Sales Manager, Asia

Global Project Manager

Application Development and Maintenance Manager (Payment), Core Banking (VP 2)

Account Manager IV - Connected Living Solutions

Inheritance Tax Writer

Global AI Legislation Content Optimisation Lead

Senior Manager-Advanced Quality Engineering

Manager, Recovery Agency Attorney Support

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119 tax manager Jobs found

Senior Manager - Customer Experience

Manager - Project Delivery

Sales Manager, Asia

Global Project Manager

Application Development and Maintenance Manager (Payment), Core Banking (VP 2)

Account Manager IV - Connected Living Solutions

Inheritance Tax Writer

Global AI Legislation Content Optimisation Lead

Senior Manager-Advanced Quality Engineering

Manager, Recovery Agency Attorney Support

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.