Technical Certifiers

M365 German Technical Support Engineer 

Technical Architect

AWS Team Lead

Customer Service Technical Specialist

Technical Customer Support

Lead Technical Architect

IT Technical Recruiter

Technical Lead Sales Trading

Short Description of Role: <ul><li>The certifiers appointed by the Board of Management conduct an in-depth expert assessment and certification of successfully tested products and quality management systems (QM systems) for compliance with the general guidelines specified by the central department Accreditation &amp; Certification.</li><li>In this position, the certifiers are bound only by the technical instructions of the management of the TRLP certification body. TRLP shall ensure that certifiers do not perform any tasks that would go against the requirements stipulated in legal and normative regulations or in accreditation decisions.</li><li>In their position as certifiers, these employees are released from the managerial authority of their administrative supervisor.</li><li>Certifiers must notify the administrative supervisor and the management of the certification body about any conflicts of interest with respect to their certification activities.</li><li>In terms of contents, the Description of Roles and Duties in this function description does not contradict with the description of roles and duties MS-24001 (1.4-080) in Certifier IPMS.</li><li>This description of roles and duties (MS-0023955) applies if the certifier in question is not yet included in the IPMS.</li><li>Integration of the Position in the Company Organization Structure</li><li>Reporting Duties, Supervisory Duties, Deputisation Rules</li></ul> Reporting Duties: <ul><li>The certifier is under direct administrative supervision of the supervisor in his business field or organizational unit.&nbsp;</li><li>He is under technical supervision of the management of the central department Accreditation &amp; Certification.</li></ul> Deputisation Rules: <ul><li>On an individual basis, the certifiers themselves appoint their substitutions based on the authorizations on file.</li><li>If no substitution is appointed, the immediate supervisor in the organizational structure temporarily transfers the responsibilities and duties of the certifier in question to other qualified certifiers.</li></ul> Responsibilities: General: <ul><li>Execution of certification processes in their assigned field of activity in accordance with the technical requirements specified by the management of the certification body, which are laid down in the corresponding instructions and in the TRLP quality manual.</li><li>Certification, if necessary with the involvement of technical certifiers or experts in the capacity of an evaluation committee.</li><li>Review and approval of the applicable test specifications and of any additionally applicable legal rules and regulations.</li><li>Overall evaluation of the product based on the submitted documentation.</li><li>Review and evaluation of the quality of the documents relevant for certification.</li><li>Review, evaluation and certification of the certificate draft in CORE.</li><li>Assessment of corrective action following first and follow-up inspections.</li><li>Documentation of the certification in the certifier check list.</li><li>Verification whether requirements with regard to annual license fees are met.</li><li>Additional tasks, such as data base administration, coordination of activities abroad, development activities etc. in the area of certification.</li><li>Setting the status in the respective IT tools.</li><li>Identification of inaccurate processes in the project monitoring tool.</li><li>Entering of certificates and certifier check lists in the electronic file.</li><li>Recording of services performed.</li><li>Providing support to the management of the certification body with their tasks, such as conducting internal audits in TÜVR companies acting for TRLP or approval of advertising materials and websites, in case these contain information about certification activities of TRLP.</li><li>Meeting the specified deadline for performance evaluations or jointly setting a date with the "supervising certifier" (see MS-0022242).</li></ul> Communication and Information: <ul><li>Participation in experience exchange circles and maintenance/entry of records in the provided data bases.</li><li>Preparation and maintenance of contact data for the designating authorities and the accrediting authorities of TRLP.</li><li>Keeping the central department Accreditation &amp; Certification and coworkers in the business fields and in affiliated companies up-to-date about important findings and events.</li><li>Notification of the administrative supervisor and the management of the certification body about any systematic errors.</li><li>Identification of areas of improvement in the processes and discussion of those areas with the business field managers / administrative supervisors and the certification body.</li></ul>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Data Protection and Data Security: <ul><li>The certifier is responsible for data protection and data security in his area of responsibility.</li></ul> Other: <ul><li>Training and Professional Development</li><li>Planning and determining the required training and professional development measures and the review of their efficiency is the responsibility of the respective administrative supervisor.&nbsp;</li><li>He is also responsible for an adequate further technical training with regard to the product groups within the scope of the certifier.</li><li>With periodic certifier conferences and experience exchanges, the central department Accreditation &amp; Certification ensures that the certifiers are equipped with an adequate knowledge of the processes.&nbsp;</li><li>All necessary information can be found in Blueye.</li><li>Additional training measures are determined during the performance review for each certifier.</li><li>Regulations on obtaining and maintaining the qualifications of certifiers as well as statements on the activities and the qualifications of technical certifiers are specified in the TRLP work instruction "Qualification and appointment of certifiers and technical certifiers to ensure technical expertise for certification and technical certification" (MS-0022421).</li></ul> Requirements: <ul><li>Specific Qualification Requirements for Certifiers</li><li>Bachelors Degree or an equivalent degree in engineering, medical engineering, natural sciences, or an equivalent qualification</li><li>3 years minimum job experience in research/development and/or in testing</li><li>Good communication skills/friendly manner</li><li>Ability to work in a team/leadership qualities</li><li>Impartiality, analytical thinking</li><li>CVs with detailed description of education, training and experiences are stored in IAMS</li><li>The certifier is appointed by the Board of Management of TRLP based on the specified qualifications.</li></ul>

Responsibilities: <ul><li>The role is focused on the Microsoft suite</li><li>The team which you work in provides support services focused on cloud technologies across Workplace, Data Center and Security&nbsp;</li><li>You will be working in a fast-paced environment supporting customers around the world.</li><li>As a Level 1 Associate – Cloud Managed Services you will provide European Time Zone support and work within a team which provides 24x7 technical support for issues that involve our Cloud Support customers.&nbsp;</li><li>You will operate under pressure to isolate problems which are directly affecting our customer systems.</li><li>If an escalation is needed when troubleshooting, you have the support of Level 2 &amp; 3 as well as the Team Lead</li><li>The team which you work in provides support services focused on Microsoft 365 technologies.</li><li>Apply advanced troubleshooting techniques to provide unique solutions to our customers individual needs</li><li>keeping them informed of incident progress, notifying them of updates for Service Requests.</li><li>Follow quality / security process defined for the engagement</li><li>Responsible tp Ensure proper communication and quick resolution of tickets</li><li>Responsible to Drive customer communication during critical events</li><li>Responsible to Take corrective actions based on the customer satisfaction surveys</li><li>Responsible to Work in line with service improvement programs</li></ul> Requirements: <ul><li>Your excellent written English skills will be used to develop &amp; review Knowledge Base Articles and maintain system documentation.</li><li>Minimum of 1 year of experience in M365 support</li><li>Languages: German and English&nbsp;</li><li>Demonstrable experience of working within Large enterprise environments subject to change control as per ITIL best practice</li><li>You have Skilled Level, practical working experience in this area, allowing it to be applied in basic routine situations with minimal guidance or supervision.&nbsp;</li><li>Understanding and supporting M365 core workloads : Exchange Online. Sharepoint, OneDrive , Teams (non UC)</li><li>You have Awareness Level, a general understanding of the capability/skill, but due to minimal practical experience, requires extensive guidance and supervision on:</li><li>Quality of Service and Networking (DNS, QoS, CoS)</li><li>Knowledge of underlying Microsoft Core Infrastructure</li><li>Troubleshooting core Microsoft Security related technologies</li><li>Email integration -able to troubleshoot, within the extent of the admin console and access limitations, Exchange with any existing security and mail gateways the customer may have e.g.&nbsp;</li><li>Mimecast, Barracuda etc</li><li>Mobile Device Management - able troubleshoot Intune policy related issues which may impact customers access to their environment</li><li>Troubleshooting the Desktop clients in terms of their interaction with the core M365 workloads</li><li>Your spoken English language skills will be used for communication with customers as required;</li><li>Using your experience and sound technical knowledge you will assess issues and provide solutions.</li><li>As the technical consultant you are expected to drive issues through to resolution in a timely fashion.</li><li>As a member of this team, you will be expected to, supported and encouraged to keep your skills up to date and develop your deep technical knowledge across M365 by obtaining and maintaining vendor certifications.</li><li>Must be a german Speaking</li></ul>

Responsibilities: <ul><li>As an individual contributor / technical system architect and a good team collaborator / mentor, work with Engineering team in product architecture design, program, debug software enhancements and/or new products; and provide technical guidance to build superior quality systems with low latency, large volume and high performance using the best-in-class technology stack.</li><li>Champion Agile, security and DevOps leading-practices, coding standards, processes, design patterns and tools in support of DevSecOps transformation</li><li>Proactively identify areas of improvements, setup/streamline process with best practices, conduct periodic reviews, come up with innovative solutions to overcome technology limitations and promote automation (with unit tests and PoC where relevant) to improve the overall efficiency and throughput.</li><li>Design and build systems that possess robustness, error free, stability, maintainable, modular, reusable, testable, secure, efficient and cost optimization.</li><li>Deploy and maintain critical applications on cloud-native microservices architecture - Experience building platforms for monitoring &amp; alerting.</li><li>Deploying microservices architecture using containers such as Docker, Podman, etc and management using ECS, Fargate, Kubernetes, openshift, etc.</li><li>Define and manage the maturity model and review deployment and delivery pipelines by implementing initiatives to minimize chances of failure, identify bottlenecks and troubleshoot issues.</li><li>Optimize the cloud architecture to the overall product architecture, to offer clear separation of concerns for easy classification of services, to keep a loosely coupled architecture</li><li>Stay update with latest tools, technologies, methodologies and ideas in the relevant areas and conduct frequent internal workshops for knowledge sharing and lessons learned.</li><li>Setup and own the dev-sec-ops &amp; data ingestion pipelines with the support from the respective teams.</li><li>Track record of delivering various features by applying modern design patterns in large-scale applications with asynchronous processing, partial page refresh or DOM traversal.</li><li>Overall system level understanding of product architecture connecting business to architecture</li></ul> Requirements: <ul><li>An engineering degree (preferably in CSE, IT, ECE or EEE) with 7 - 14+ years full stack development experience (should have started career as developer) as engineer, designer, mentor / reviewer and / or Application Architect.</li><li>Should have strong experience maintaining critical large-scale applications in production environment.</li><li>Has spent a significant part of their career building cloud based software products (B2C preferred) or solutions from scratch to a complete SDLC / PDLC.</li><li>Strong working knowledge with problem solving and hands-on across the stack.</li><li>Frontend – Angular (preferred), React.js, Vue.js, HTML5 / CSS3</li><li>Backend - Node (preferred), Java, Python</li><li>Others – Mobile app (Kotlin, Swift, etc.), Rest APIs, Kafka, Big Data, DevOps, Analytics (preferred), AI/ML (preferred), Testing / QA, etc.</li><li>Good understanding of SQL (prefer postgresql) and NoSQL (prefer Cassandra) persistent storages / DBs as well as Elastic Search</li><li>Strong hands-on experience in setting up CI/CD pipelines and automated deployment with tools like.</li><li>Proficient in writing scalable, well-documented, tested REST API and RPCs</li><li>Have strong passion towards fault-tolerant, scalable, and resilient microservices</li><li>Strong working knowledge of building, deploying, and securing containers and Kubernetes (preferably in production) along with GIT, Jenkins, Packer, Artifactory, etc</li><li>Solid understanding of cloud native development patterns, gateways and microservices architecture.</li><li>Strong understanding of security best practices (such as OWASP) &amp; coding standards.</li><li>Certification in AWS (speciality or associate or professional certification), Kubernetes, programming languages (full stack preferably nodejs, java, angular), Security areas – at least 1 preferred.</li><li>Sound knowledge of Cloud (preferably AWS), IoT &amp; Security posture with defensive coding techniques.</li><li>Strong in problem solving, data structures and algorithm design is an added advantage.</li><li>Hands on scripting knowledge in shell scripting, python and Javascript.</li><li>Experience with automation tools like - Ansible, Terraform, Helm (preferred).</li><li>At least 1 successful implementation / exposure to “Infrastructure as Code” end to end automation pipeline with backup strategies and plans for BCP, DRP, MTTR and MTBF (preferred).</li><li>Experience with configuration management and security automation throughout CI/CD lifecycle with shift-left strategy (preferred).</li><li>Experience integrating and operating application security solutions (SAST/DAST/IAST) such as Aquascan, Veracode, SonarQube, Checkmarx, Synopsys, WhiteSource, Snyk, Blackduck, Contrast Security (preferred).</li><li>Experience integrating and operating container security (CWPP) solutions such as Aqua Security, Palo Alto Prisma Cloud Compute (Twistlock), Sysdig, StackRox (preferred).</li><li>Understanding of Deployment Strategies and Patterns including Blue/Green Deployment, Canary Releases, and Rolling Releases</li><li>Knowledge of modern data architectures (e.g., event driven architectures, data democratization, platform approaches to support ML/AI at scale, data engineering stack, stream processing, and integrating real time analytics into customer applications) is an added advantage.</li><li>Domain expertise and implementations in IoT, Telematics, Connected Vehicles, Mobility Solutions is a big plus.</li><li>Active participation and contribution to technical forums, platforms, open-source community, conferences, journals, etc. (preferred)</li></ul>

Responsibilities: <ul><li>&nbsp;Manage a team of Cloud Engineers; performance management, developing talent and knowledge;</li><li>Staff planning, workforce management, leading, motivating and coaching, shift schedules preparation;</li><li>Customer Relationship Management – lead regular customer calls and review tickets to ensure service quality is at an acceptable level and work is coordinated effectively;</li><li>Escalation Management – resolve technical as well as customer-initiated escalations. Drive post-mortem meetings and follow-up on the actions agreed;</li><li>Assist in technical decisions around incident and change management, continuous improvement, technological toolset in use;</li><li>Take part in pre-sales discussions to ensure prospects receive a clear picture of the Managed Services System and that the scope and requirements of each project are understood before it is signed;</li><li>Suggest improvements to the customer on-boarding process continuously together with Sales, Professional Services and Engagement Managers to ensure smooth, fast and effective transition of environments to Managed Services.</li></ul> Requirements: <ul><li>Good understanding of technical support in the areas of application, infrastructure, networks, or automation;</li><li>Excellent communication skills with demonstrated ability to find common ground with people of different age, gender, cultural background and on various organisational levels;</li><li>Understands the concept of Infrastructure as Code and has Cloud Practitioner level of AWS understanding as a minimum;</li><li>Excellent customer focus, with very good understanding of the business, successfully managing relationships with 3rd parties.</li><li>Excellent understanding of the ITIL framework and the DevOps methodology.</li></ul> &nbsp;Your language skill<ul><li>Very good level of English&nbsp;- can speak freely and communicate clearly with customers and partners, using the&nbsp;characteristic&nbsp;idioms and expressions of the English language.</li></ul>

The Role:The Software Support Specialist is a member of the Customer Support Services team, who collectively are responsible for sustaining our customers. The Support Specialist provides post-deployment services to enterprise-wide own software solutions for small and large companies.&nbsp;This business unit is an extremely broad platform with a proprietary programming language, more than a hundred modules, highly configurable, and therefore each customer solution is unique.&nbsp;The Support Specialist is directly responsible for the qualification and tracking of client requests, and most importantly, providing solutions (expertise, configuration, development, etc.) within the expected response time applicable to the client. He/she also may provide additional support services such as product refreshers and coaching. Some requests are quick wins (configuration/coding on the spot with customers or coaching workshops), but many are mini agile implementation projects, lasting a few weeks to over a month.&nbsp;The Support Specialist is an independent thinker who understands and does what it takes to have a delighted customer by providing design, configuration development, testing, and expertise services. Responsibilities: Delivery ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide consulting services to our clients·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Design, configure, test and deliver fixes and enhancements for client solutions·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Facilitate client meetings consisting of:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Technical expertise·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Subject matter expertise·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Coaching / training·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Troubleshooting·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Defect management and qualification·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Comply to Service Level Agreements&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Analyze technical feasibility and propose estimates with solutions to meet client requirements·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage client expectations and ensure satisfaction·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Comply to support processes, best practices, and maintain documentation Organization ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Actively participate in own career development and continuous improvement·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide pro-active reporting to the Support manager·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Update the knowledge base and produce new articles·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with Product Managers and Developers to improve products·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Comply to internal reporting processes and rules (timesheets, time-off, etc.)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrate good and clear verbal and written communication (by phone, email, and web meetings)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Professionally interact with people, both internal and external to the organization through various media&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Write clear processes, best practices and other documents·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Quickly learn a new proprietary software programming language·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experienced in use and application of highly specialized technical standards.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provides solutions to a variety of technical problems of moderate scope and complexity.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to work under general supervision while following established procedures.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Contributes to the completion of milestones associated with specific projects.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experienced with frequent inter-organizational and outside customer contacts.&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated performance in providing solutions to difficult technical issues associated with specific projects.&nbsp;Qualifications: Education·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;At least a 4-year degree in Computer Science or Software Engineering·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficient in at least one programming language·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with HTML, CSS, JavaScript, C, C++, VB, .NET and other web technologies·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of database design concepts·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Fluent in English·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Fluent in the local language·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in French can be a plus&nbsp;Experience ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2 years of professional experience in a software related field Skills ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Leadership &amp; Autonomy·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage own workload and priorities&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Complete internal obligations (timesheet, status reports, required training, performance reviews, etc.) 100% on time·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Escalate effectively and when necessary·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Able to provide functional coaching to Clients with simple explanations but also drive technical discussions with Client IT and Partner implementation consultants·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Positive demeanor while providing solution options to challenges&nbsp;What we offer:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;An impressive office in a superb location in the vibrant city center of The Hague, overlooking the parliament, and a 4-minute tram ride from Den Haag Central station.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Salary commensurate with your skills and experience with a bonus plan.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Permanent contract with a probation period of 2 months.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The flexibility to balance your time between working from home (up to 3 days) or from our well-equipped offices.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;25 holidays based on a 40-hour working week.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Good pension plan and discount on insurances.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Equipment to support working from home including a laptop, screens, sit-stand desk, and chair.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Allowances for working from home and travel.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent lunch, snacks (with vegan options) and refreshments when in the office.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;An onsite gym where our in-house personal trainer is more than happy to challenge you with an intensive workout.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Free Friday chair massage and a social get-together with colleagues for drinks and chat.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A commitment to invest in your personal development through dedicated learning and career development programs and (international) opportunities to grow within the company.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Overall, a fun, multicultural, and inclusive, working environment where employee satisfaction and engagement are a top priority.

Our client is look for a new software support specialist. The Legal Software business provides a range of software solutions for law firms to help lawyers in their day-to-day work to increase efficiency and make critical decisions.As part of the Software Division, you will be part of an enthusiastic, committed and close-knit team of 6 technicians. You will report to the Technical Customer Service Manager at level 2.As a Software Support Technician (level 2) / Technical Customer Service specialist, you will be in charge of product support at level 2 for our customers. &nbsp;<h2>Your Tasks:</h2>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Receive and qualify calls, emails and letters from software and application users·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Carry out the diagnosis of the problem and provide advice for a rapid resolution·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Resolving the problem remotely using a handholding tool if necessary·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;In the event of non-resolution, transmit the necessary information for the request to be taken over by level 3 support, or by another service·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Follow up with customers throughout the incident resolution process·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Follow up the request, write a report, and communicate the result of the qualified incident to the customer·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure a relay of calls to the sales department for requests not covered by the maintenance contract·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To ensure interventions directly at the customers premises when necessary·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Contribute to the enrichment of the customer database by accurately referencing user questions and processing them in our ticketing tool·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Writing help materials or articles for the technical and functional knowledge base for problem resolution for employees and customers·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participate in the development or updating of documentation/tools aimed in particular at better training of customers, to relieve hotline calls.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To be a force for proposals to improve the processes for handling and resolving incidents·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Contribute to the training of the level 1 support team&nbsp;<h2>Profile:</h2>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;You have a 2/3 year degree in computer science and have between 1 and 3 years experience as a hotline technician on professional software·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;You have a good knowledge of a business software package and ideally of the Windows and Office environment·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;You will be a good representative of the company to its customers, with excellent interpersonal skills and good telephone skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;You are recognised for your listening and organisational skills and have real teaching abilities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Curious, willing and committed, you want to invest in a progressive position in a constantly changing sectorLanguages: fluent French, knowledge of English is a plusLocation: Bois-Colombes (Paris region) - flex-office

Role Description : <ul><li>This position will report into an Application Engineering Manager.</li></ul> Responsibilities : <ul><li>You will provide leadership and technical insight on the construct and capability of our clients E-commerce platforms.</li><li>You will align with commercial and connectivity Product Owners on the consideration and prioritisation of technical platform changes whilst working with Solution Architects, Business Analysts, Delivery Managers, and third-party suppliers to support the creation and implementation of architectural designs that enable the successful end-to-end development, integration, testing and deployment of solutions.</li><li>Acting as the technical authority for your assigned platform or capability, you will ensure compliance with design principles and ways of working, identifying gaps in platform capabilities and collaborate with key stakeholders to understand future trends, innovation, and opportunities for improvement.</li></ul> Requirements : <ul><li>At least seven years’ experience developing applications in C#, Java, or PHP.</li><li>At least four years’ experience producing technical designs.</li><li>Experience of CMS, E-commerce, CRM, and ERP platforms (e.g., Adobe, Salesforce, and SAP) is essential.</li><li>Proven experience of working with technical and non-technical stakeholders is highly desirable.</li><li>Experience with Agile, Scrum, Kanban and DevOps software development methodologies would be beneficial.</li><li>Experience in supporting project delivery involving both in-house and third-party design, development, testing, and project management partners is desirable.</li><li>An understanding of security principles and how such policies can be applied to the design of solutions would be beneficial.</li></ul> Benefits <ul><li>Performance-related bonus scheme</li><li>Competitive pension scheme</li><li>Life assurance and income protection</li><li>Private medical / Dental insurance</li><li>Free bus (coach) travel to and from Malmsbury campus from Bristol, Bath, Chippenham, and Swindon</li><li>Free on-site hair salon, sports centre, and gym</li><li>Free lunch and (unlimited) hot drinks and fruits..&nbsp;</li><li>All of this and much more..</li></ul>

<h1>The Role:</h1> We are a small team of 7 people working in the area of product and IT implementations.Our goal is to provide top-notch support to our customers through:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Remote and direct (on-site) technical support (mostly for product installation and configuration) ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Product training (implementation of administrators and advanced users) ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Internal cooperation on product development. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Internal training for customer advisors and helpdesk.We operate all over the country, but in the case of direct trips, we try to share the area between us, which is usually limited to the province we come from or bordering it.We offer full-time work (Monday to Friday from 09:00 to 17:00) with the possibility of working both from the office and from home or in a mixed mode.We provide all necessary tools at your disposal, including laptop, telephone, mobile internet, car;&nbsp; <h2>Qualifications:</h2>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of the construction of computers and servers (so that it is possible to install and replace damaged components)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to work on MS Windows desktop and server and basic knowledge of Linux (Debian preferred), at a level that allows installation of the system, network configuration and basic services such as AD, IIS, etc. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Basic familiarity with MS SQL and FireBird (installing, backing up, and using select, insert, update, etc).·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;IT experience, even if at a basic level, would be an added advantage.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;High personal culture due to direct contact with customers and representing the company, as well as the ability to manage ones time and be task-oriented. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in working with lawyers and notaries is welcome, especially in the field of IT support ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cat B drivers license is requiredCommunicative English skills are welcome

Responsibilities : <ul><li>Develop and maintain Spring/JAVA based applications in Sales Trading Application.</li><li>Develop J2EE and Node JS micro-services required for the Sales Trading Workbench.</li><li>Develop Angular 4+ sales trading front-end applications as part of the Workbench.</li><li>Ensure full compliance to all and required training and regulatory requirements for you and your team.</li></ul>&nbsp;Requirement : <ul><li>8-12 years of experience in software development.</li><li>Strong Core Java (J2SE) skills.</li><li>Practical experience of using Core Java, Multithreading, Collections, OOPS etc.</li><li>Practical experience of using Web development framework such as Angular 8+++, Node JS, Mongo DB.</li><li>Strong familiarity with the spring (Boot) framework.</li><li>Practical experience of building web applications with user-friendly and intuitive interfaces.</li><li>Capable of meeting tight deadlines and working under pressure.</li><li>Strong sense of personal responsibility and accountability.</li><li>Strong team player with a non-political mindset.</li><li>Passionate willingness to self-learn new technologies and best practices.</li><li>Some familiarity with agile development artifacts, best practices, and techniques.</li><li>Some experience of using Java 8 streams and lambda expressions a serious advantage.</li><li>Some experience in using GIT for source control, maven as a build tool, and Bamboo for CI.</li><li>Some experience with Oracle DB.</li><li>Diploma/Degree in Computer Science or any IT stream.</li></ul>

Skills

Industry

Location

Jobtitle

264 technical certifiers Jobs found

Technical Certifiers

M365 German Technical Support Engineer

Technical Architect

AWS Team Lead

Customer Service Technical Specialist

Technical Customer Support

Lead Technical Architect

IT Technical Recruiter

Customer Service Technical Specialist

Technical Lead Sales Trading