Customer Service

Customer Service Supervisor

Senior Manager Operations

Business Development Manager

Senior Product Manager, Developer

Senior Product Manager, SMB

Lead Product Manager, Cross Border Payments

Sr Manager / Asst. General Manager - Marketing

Product Manager

Senior Learning & Development Manager (KSEA)

Responsibilities: <ul><li>Be the primary interface on a day-to-day basis with direct account responsibility for customers.</li><li>Carry out contract reviews on orders/schedules and process in the SAP system.</li><li>Progress/expedite orders as requested.</li><li>Process request for quotations.</li><li>Process customer returns.</li><li>Investigate credit and debit requests and queries to issue credit/debit as necessary.</li><li>Have regular reviews with your account base to discuss OTD, backlog and other general support issues.</li><li>Review, action and issue all relevant order related reports.</li><li>Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources.</li><li>Proactively perform quote follow up.</li></ul> Requirements: <ul><li>Customer Care experience minimum 2-3 years</li><li>Fluency in English and German (at least B2 level)</li><li>Very good knowledge of SAP and MS Office package, supply chain or logistic knowledge will be an advantage</li><li>Good time management and ability to prioritize tasks</li><li>A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries</li><li>Multitasking out of the box thinker with a positive attitude, able to listen and being patient</li><li>Problem solving skills as well as negotiating skills are necessary to succeed</li><li>Success-oriented, open-minded, organized, resilient even in stressful situations</li><li>Ability to work on a hybrid model (office is located in Kraków)</li></ul>

Role Description: <ul><li>To support, coach and mentor 10- 15 team members and support the Customer Service Managers and Regional Sales Managers. To provide customer service interface on a regional basis between the market and company.&nbsp;</li><li>To manage and maintain designated global customer accounts. To ensure efficient and effective processes on areas impacting on Customer Service. </li><li>To maximize customer satisfaction and provide an interface between field sales and customer. To build and maintain relationships with internal support functions and external customers.&nbsp;</li></ul>&nbsp;Responsibilities: <ul><li>Manage the day to day running of the customer service offices to ensure workload is distributed fairly and consistently with the right focus on priorities</li><li>Help build Inclusive &amp; high performing teams by leveraging employee’s feedback</li><li>Drive Continuous Improvement mindset and encourage standardization of “Way of Working”</li><li>Staying in good relationship with all stakeholders and customers</li><li>Hold regular Performance reviews with Customer Service Team members to ensure individual, team and regional goals are achieved</li><li>Carry out Disciplinary procedures as per company policies</li><li>Review all ongoing current business practices and processes for suggestions for improvement/implementing best practice</li><li>Liaise with external and internal customers – end user, Technical Support, Planning/ Logistics and Sales&nbsp;</li><li>Report on key Customer Service metrics &amp; KPI’s for the region</li><li>Coaching, mentoring and training of existing and new members across functions&nbsp;</li><li>Maintain and build customer intimacy</li><li>Be aware of possible impact on the company regarding legal responsibilities/compliance and ensure that associated risks are controlled and understood.&nbsp;</li><li>Comply and ensure awareness of TESOG policies and procedures&nbsp;</li><li>Liaise with Finance to ensure corporate and accounting compliance&nbsp;</li><li>Develop a back-up that will cover key reporting elements during own absence</li><li>Any other duties in line with the post</li></ul>&nbsp;Requirements: <ul><li>Proven expertise &amp; experience as Customer Care Professional</li><li>At least 3+ years of experience for people manager within/Outside Organization</li><li>Strong execution skills with effective time management. Must be able to prioritize tasks</li><li>Strong ability to communicate across all mediums- telephone, face to face and email</li><li>Good degree of IT Literacy – Power Point, Excel, SAP and SFDC</li><li>Perfect English and German</li><li>Good interpersonal, organizational and communication skills, both written and oral</li><li>Pro-active and responsive to customer (internal and external) requirements</li><li>High level of numeracy/attention to detail</li><li>Must be able to manage employees effectively in Hybrid model</li><li>Ability to work in a team environment and on own initiative</li><li>Have a professional and flexible approach</li><li>Ability to work under pressure and meet short deadlines</li></ul>

Responsibilities:&nbsp; <ul><li>Oversee machinery utilization and maintenance, optimizing production commitments</li><li>Collaborate across departments to manage budgets and resource allocation efficiently</li><li>Lead teams through data-driven strategies, cultivating a culture of ownership and excellence</li><li>Drive quality policies to reduce defects and enhance customer satisfaction</li><li>Empower Department Managers, ensure cross-functional coordination, and set performance standards</li><li>Recruit, train, and develop associates, upholding safety and norms</li><li>Promote transparent communication for quality, safety, and personal growth</li></ul> Requirements:&nbsp; <ul><li>Plant location : Gevrey Chambertin. We can source candidates from 200 Km radius of the plant.</li><li>Overall Experience : 10 years.</li><li>They need to have Industrial experience, Lead teams, continuous improvement, leadership skills, has worked in international companies, handled complex structures, strategic communication &amp; various levels of expertise.</li><li>Candidate should be fluent in English &amp; French.</li><li>Open to any industry, either competitor, automobile industry is good. Also, energy market is good.</li><li>Its an onsite job.</li></ul>

Responsibilities:&nbsp; <ul><li>Sales and Marketing Growth Plans – Crafted plans to explode total company business growth in Foodservice Channel.&nbsp;</li><li>Portfolio Management – Working on multi-tier, multi-segment categories to accelerate growth across different consumer groups to maximize the business growth, sales, and profit for the company&nbsp;</li><li>Distributor Management – Working with distributors across the markets from business planning to marketing and sales strategies to in-store, below-the-line and above-the-line executions. Collaborate with distributors on sell-out analysis to uncover growth gaps and opportunities.&nbsp;</li><li>Consumer-centric Category-Country Strategy – Designed and introduced the consumer insight-based growth strategy by category-country combination to unlock category and market growth, which was previously non-existent in the company business.&nbsp;</li><li>Regional Campaign Design and Execution –Working on ideation, regional design and local adaptation and execution of campaigns that build on each category strategy.&nbsp;</li><li>Select Customer Development – new business development of potential select key customers (FS/e-comm) that the KH distributor partner may engage for new sources of revenue.&nbsp;</li><li>Key Account Development – conduct Joint Value Plan with key customers in FOODSERVICE, and eCommerce.&nbsp;</li><li>Ensure the JVP is fully aligned with the distributor for monthly execution.&nbsp;</li><li>Lead/participate in the distributor monthly sales cycle operations plan to ensure timely execution of monthly category &amp; customer plans.&nbsp;</li><li>Supply Chain Management – Initiated the full supply chain tracking system for company Markets from ordering to shipping to systematize issue escalation and resolution (late ordering, delays, quality issues, customer complaints) more actionable.&nbsp;</li><li>Forecasting and Demand Planning – Leads the demand planning process with the distributors starting with sell-out analysis and campaign planning to sell-in forecasting and shipment planning. Feeds this data to regional demand planning to ensure stock availability from Export Affiliates.&nbsp;</li><li>Team management – a leadership skill to manage a small team of 2-3 people to coach, develop the key necessary skills and working closely to achieve the same goals.&nbsp;</li></ul> Requirements:&nbsp; <ul><li>Education Background: Business Administration Degree&nbsp;</li><li>Education Level: Bachelor’s Degree minimum&nbsp;</li><li>Working Experience: 5 years of experience in sales or marketing at FMCG company&nbsp;</li><li>Technical Skills&nbsp;</li><li>Proficient in analyzing sales data&nbsp;</li><li>Proficient in Selling &amp; Negotiating&nbsp;</li><li>Developing/Performing in Trade Marketing and Consumer insights&nbsp;</li><li>Developing/Performing in Lift &amp; Launch, Innovation and Product Development&nbsp;</li></ul> Other Specific Requirements: <ul><li>Strong strategic and execution of sales especially in FOODSERVICE.&nbsp;</li><li>Proficient in Sales &amp; Business Development.&nbsp;</li><li>Proficient in Negotiating sales objectives with Distributors and/or Customers.&nbsp;</li><li>Proficient in Root-cause analysis, Critical Thinking &amp; Problem Solving.&nbsp;</li><li>Amicable to work in a matrix organization.&nbsp;</li></ul> Personality/ Attitude:&nbsp; <ul><li>Resilient, curious, strong executor&nbsp;</li><li>Strong ability to quickly troubleshoot shortfalls and operate independently (Strong Self Starter)&nbsp;</li><li>Customer-centric mindset</li></ul>

Responsibilities:&nbsp; <ul><li>Develop the vision, strategy, and roadmap for future investments in developer products</li><li>Interact with developers and translate their needs into product requirements</li><li>Define key product indicators and success metrics for developer products&nbsp;</li><li>Partner closely with the User Experience team to build robust experiences and bring strong UX acumen.</li><li>Partner closely with the User Research team to help define and test hypotheses to uncover the developer journey and pain points</li><li>Manage stakeholders through communication strategies&nbsp;</li><li>Partner with cross-functional teams such as Product Marketing, Platform Engineering, User Experience, and User Research teams to define and ship developer products</li><li>Partner with the engineering team to ship functionality that delights users, has the right balance of impact vs engineering cost and makes a measurable impact on the business</li><li>Validate experiences and product prototypes with early adopters&nbsp;</li><li>Work closely with developer relations &amp; product marketing to launch new features and drive product awareness and adoption</li></ul> Requirements: <ul><li>Deep empathy for developers and care about challenges a developer may face during their journey to build the right product strategy.</li><li>Experience delivering low-code solutions with self-service capabilities for developers</li><li>Knowledgeable of the tools and processes development teams use to develop, build, and, test integrations</li><li>Map a developer’s journey, translate challenges into a roadmap, and execute with precision and transparency</li><li>Understand how SDKs, and APIs are used to integrate products in sandbox and production environments&nbsp;</li><li>Cultivate a strong understanding of developer needs by being part of the developer community&nbsp;</li><li>Ship functionality after you’ve personally test driven it and you can edit technical documentation required for product releases</li><li>You enjoy using social media to interact directly with developers for feedback</li><li>You care about feedback from internal and external stakeholders</li><li>You engage with a cross-section of developers and/or internal developer facing teams to build a business case to continuously evolve the build/upgrade integration experience.&nbsp;</li><li>Provide the right level of support and direction to keep the engineering team working efficiently and aligned with the overall product strategy.&nbsp;</li><li>Engage with teams (Sales, Marketing, Professional Services) across to help Pilot and Launch enhancements/improvements to improve adoption.&nbsp;</li></ul> Preferred Qualifications: <ul><li>Bachelor’s in Computer Science or related technical field</li><li>6+ years of Product Management experience</li><li>Fluency in English</li><li>Links to your blog or your profile in online communities like GitHub, Stack Overflow etc are a plus&nbsp;</li></ul>

Job Description:&nbsp; <ul><li>Understand customers, customer segments and the core jobs-to-be-done to build solutions that exceed customers expectations and become an indispensable aide for them.</li><li>Utilize all means possible – internal data, stakeholder input, voice of the customer, market intelligence and independent research – to bring forth thoughtful and impactful solutions to market.</li><li>Partner with cross functional teams - product managers, program managers, engineering, design, UXR, marketing, and commercial managers - and collaborate with them to do right thing for the customers</li><li>A passion to help build right payment solutions for microbusinesses who have the highest ambitions and are price sensitive</li><li>Be nimble to adapt to changing business needs and team needs, yet stay focused on driving measurable impact</li><li>Be grounded in data and have a balanced view based on intuition and observation.</li></ul> Responsibilities: <ul><li>Responsible for owning, executing and maintaining a product roadmap leading from discovery to delivery</li><li>Define product requirements and lead successful execution of initiatives</li><li>Drive and/or take part in sprint planning, pre-mortems, post-mortems, and bug triaging</li><li>Partner with cross-functional teams at and external partners to design, build, launch new product capabilities or improve existing functionality.</li><li>Engage closely with engineering and architecture to help determine the best technical implementation/design while balancing time-to-market needs.</li><li>Use A/B Testing, analytics, market research, usability studies, and competitive analysis to drive decision making</li><li>Summarize product execution updates as well as KPI updates to stakeholders to help with decision-making</li><li>Work closely with commercial teams to align product goals with commercial outcomes</li><li>Define and proactively monitor key performance metrics to support and make product decisions • Partner with Customer Support teams in solving pain points for our users.</li><li>Partner with Legal, Privacy, and Compliance teams to ensure the products we deliver are within regulatory boundaries.</li><li>Define a product launch plan for your area, including identifying new opportunities as well as maintaining a rolling roadmap of projects or iterations.</li></ul> Requirements: <ul><li>5+ years of consumer web or mobile product management experience</li><li>Experience in delivering successful large-scale mobile and web products</li><li>Ability to use data and analytics dashboards to inform product hypotheses and decisions.</li><li>Experience developing and delivering direct-to-consumer products to market successfully</li><li>Experience working with a full-stack engineering team, i.e., both front-end experience (mobile and web) as well as back-end services.</li><li>Experience in Payments and SMB is a plus&nbsp;</li></ul>

Responsibilities:&nbsp; <ul><li>Drive innovation and ideation discussions with internal stakeholders and external partners to drive FX optimizations.</li><li>Ensure product vision and requirements are defined globally, with long-term and scale in mind.</li><li>Make tradeoff decisions based on technical and business insights.</li><li>Write clear, detailed and thorough specifications and user stories for complex features, functionality and products.</li><li>Collaborate with a large global team across Product Management, Engineering, PMO, and different business functions for development and integration of FX product-related capabilities</li><li>Partner with FX Treasury to identify opportunities to develop new FX products</li><li>Partner with Go-to-Market team on launching new products capabilities and expanding existing capabilities</li><li>Clearly solicit feedback and distill vision, strategy, product benefits and results to our internal customers.</li><li>Monitor impact of product features and key metrics.</li><li>Troubleshoot product issues and answer product questions – be an FX Product ‘expert’.</li></ul> Requirements:&nbsp; <ul><li>Experience in foreign exchange management, Payments, Pricing or cross-border e-Commerce is required.</li><li>Experience with Agile development as a product owner for a scrum team, design thinking and customer centric approach is preferred.</li><li>"Driving capabilities" - taking initiative, persevering through challenges, constantly pushing toward clarity and delivery while balancing the need for great collaboration, driving consensus and delivering in a matrix organization with multiple stakeholders.</li><li>Strong writing skills and ability to converse with technical and non-technical personnel fluently, articulating complex business factors, progress, issues and recommendations in a concise manner to all levels and functions.</li><li>Strong analytical ability, attention to details and data-driven decision making ability.</li><li>Ability to work in a fast-paced, constantly evolving environment, handling multiple priorities concurrently with minimal guidance is a must.</li><li>Deep desire to grow and learn and passion for vision to democratize money.</li></ul> Desired Skills And Experience: <ul><li>Strong technical product skills and strong communication skills.</li><li>5+ years of experience in general technology product management.</li><li>2+ years of experience in FX, Payments, Pricing or e-commerce experience required.</li><li>Ability to excel and lead in a fast paced, global and innovative environment.</li><li>Bachelors degree in a technical discipline, MBA a plus.</li></ul>

Responsibilities: <ul><li>To drive business development through strategic consulting. Need assessment, identifying and driving new business opportunities in the specified market</li><li>Lead business acquisition specific pre-selling activities</li><li>Analyze existing product and markets in terms of ability to compete, gain market share, grow revenue and sustain or grow profitability</li><li>Generate new RFQ’s, lead CFT for technical agreements and get costing done, quote and negotiate pricing and contractual terms/ conditions with customers</li><li>To close new business deals by coordinating requirements, discussing and negotiating contracts, integrating contract requirements with business operations to promote business growth</li><li>Prepare lessons learned after each acquisition, incl. won/lost analysis</li><li>SWOT analysis of competitors in the region considering their pricing and capabilities, customer requirements, regional market/ government enforcements. Analyze SoM in defined region and SoB at each customer</li><li>To develop and execute new concepts, business models, channels and partners to position business in the market and achieve sales target</li><li>Explore new product lines in alignment with strategy department inline with capabilities to grow business</li><li>Lead CFT to ensure satisfactory resolution of all quality / supply related customer issues.</li><li>To ensure maximum customer satisfaction by ascertaining adherence to QCDM goals</li><li>To maintain strong networking and good relationship with customers</li></ul> Requirements: <ul><li>12-17 Years in business development at reputed tier1 suppliers (preferably engine/ powertrain components)</li><li>Experience of business development with 4WH OEM’s is must along with experience on handling their Tier 1’s</li></ul>

Responsibilities:&nbsp; <ul><li>Define market trends, demand drivers, customer needs, industry trends, and competitive landscape</li><li>Conduct market segmentation to develop market segment-specific strategies</li><li>Business development in US region- Drive sales/FAE/SA team to fuel pipeline&nbsp;</li><li>Conduct competitive analysis and benchmarking</li><li>Develop product roadmaps that aligns with business strategy</li><li>Work with R&amp;D and Operations in the development of new products to meet current and future customer requirements</li><li>Develop market-based cost targets to align with BU profitability targets, and align product teams to achieve those targets</li><li>Manage the product lifecycle, focusing on capacity expansion ramps, and defining the right cost early in design cycles</li><li>Establish pricing policy</li><li>Attend customer meetings in support of winning new business&nbsp;</li><li>Exercise thought leadership</li><li>Manage the P&amp;L (sales and gross or standard margin) for the assigned portfolios</li></ul> Requirements: <ul><li>2-10 years of product management and/or engineering experience</li><li>Relevant product or industry experience desired</li><li>4-year technical degree required</li><li>Creative and innovative thinker able to provide input on the development of the product strategies and the relevant business plans with the ability to execute&nbsp;</li><li>Strong interpersonal, planning, organization, and teamwork skills</li><li>Experienced leader with an ability to influence cross functional teams and to build strong relationships both internally and externally</li></ul>

Responsibilities: Ownership:&nbsp; <ul><li>Collaborate with business and P&amp;C leaders to set up and execute global learning and development processes (assess competence development needs, create learning methods and solutions, develop training centre and trainers, deliver, and manage training) to meet company’s short- and long-term competence goals for the business&nbsp;</li><li>Help to set global/local priorities and budget for competence development based on the company strategy and business goals, work with P&amp;C, business, and L&amp;D network to make global/local plans for competence development. Help business to define business impact and learning outcomes for competence development programs.&nbsp;</li><li>Provides consultation for P&amp;C, managers, and employees with questions about learning and development, and advise on the different learning and development approaches for business outcome and support.&nbsp;</li><li>Owns the annual Frontline Training Plans and contributes to One P&amp;C team, executes L&amp;D plans with impact together with P&amp;C community.&nbsp;</li><li>Drives local business agenda with L&amp;D expertise, challenges and concludes L&amp;D deliveries that improve business results.&nbsp;</li><li>Works closely with Cluster/FL business leaders and P&amp;C colleagues to drive L&amp;D agenda as well as consult on development. Provides L&amp;D services and delivers selected trainings for the cluster/FL.&nbsp;</li><li>Governs and consults on learning needs by broadening stakeholders’ views on what gets solved with training and what is something else.&nbsp;</li><li>Leads P&amp;C Services training coordinators for the cluster/FL to optimal efficiency and value.&nbsp;</li><li>Focuses on field training discipline, data accuracy and KPIs transparency including improvement suggestions.&nbsp;</li><li>Develops learning assets e.g., Training Centres towards full utilization &amp; impact&nbsp;</li><li>Ensures relevant learning offering and L&amp;D operational excellence across cluster/FL in sync with Area and Global L&amp;D direction.&nbsp;</li><li>Responsible for development and performance management of the L&amp;D team in the Front line.&nbsp;</li></ul> Contribute:&nbsp; <ul><li>Communicates continuously L&amp;D value, services, and operating model to all relevant cluster/FL stakeholders&nbsp;</li><li>Facilitates and promotes learner centric learning culture. Acts as a project manager for certain learning projects such as induction renewal.&nbsp;</li><li>Impacts Area and global L&amp;D by explicitly articulating cluster/FL learning needs and offering feedback.</li></ul> People leader, network management: <ul><li>Lead cluster/FL L&amp;D teams’ engagement and recognition for business relevance and learning impact with transparency and data.&nbsp;</li><li>Leads and manages internal trainer networks across the cluster/FL.&nbsp;</li></ul> Level of decision making:&nbsp; <ul><li>Responsible for L&amp;D KPIs and business metrics for cluster/FL level for non-technical and technical competence development&nbsp;</li><li>Contribute to big picture as member of Area L&amp;D Leadership Team&nbsp;</li><li>CoE Budgeting for cluster/FL (OPEX and Capex)&nbsp;</li></ul> Performance metrics:&nbsp; <ul><li>Priority learning solutions management/adoption % for cluster/FL&nbsp;</li><li>Mandatory field certifications for safety and methods in place &amp; valid for all field operatives in cluster/FL&nbsp;</li><li>External spend on training vendors &amp; venues in cluster/FL&nbsp;</li><li>Field Trainer utilization, TC utilization, learning solution reach, and NPS in cluster/FL&nbsp;</li><li>Workday Learning data quality (Learning management system) LMS&nbsp;</li><li>Global learning offering utilization vs. local offering quantity in cluster/FL&nbsp;</li><li>Internal trainer pools strength and retention in cluster/FL&nbsp;</li><li>P&amp;C Services / training coordination satisfaction for cluster/FL</li></ul> Requirements: <ul><li>Master’s degree in human resources, education, or related field&nbsp;</li><li>10+ years of experience in learning and development, including designing, implementing, and evaluating training programs, preferably in multinational company.&nbsp;</li><li>Experienced in managing learning needs and priorities through business partnering and data analysis.&nbsp;</li><li>Good leadership and influencing skills.&nbsp;</li><li>Proven experience in managing and leading a team of learning professionals.&nbsp;</li><li>Proven facilitation and team coaching skills&nbsp;</li><li>Excellent business communication and interpersonal skills with the ability to interact effectively with stakeholders &amp; employees at all levels of the organization.&nbsp;</li><li>Ability to identify competence development needs and translate the needs into competence development plans for various functions and units.&nbsp;</li><li>Experience and ability to facilitate workshops / planning meetings with various stakeholders.&nbsp;</li><li>Ability to plan and manage initiatives effectively&nbsp;</li></ul>

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240 technical safety Jobs found

Customer Service

Customer Service Supervisor

Senior Manager Operations

Business Development Manager

Senior Product Manager, Developer

Senior Product Manager, SMB

Lead Product Manager, Cross Border Payments

Sr Manager / Asst. General Manager - Marketing

Product Manager

Senior Learning & Development Manager (KSEA)

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Skills

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240 technical safety Jobs found

Customer Service

Customer Service Supervisor

Senior Manager Operations

Business Development Manager

Senior Product Manager, Developer

Senior Product Manager, SMB

Lead Product Manager, Cross Border Payments

Sr Manager / Asst. General Manager - Marketing

Product Manager

Senior Learning & Development Manager (KSEA)

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.