Field Application Engg (FAE)

Executive Director

Enterprise Analytics (AI) – TDM - Transformation Lead

UAEN Senior Executive - Urban Planning

Senior Analyst, Threat Detection and Response

Solution Architect, Cargo Management Systems

Supply Chain Lead

L3 Production Support (AS400, RPG), Core Banking

Responsibilities: <ul><li>Preparation and recommendation of product application documentation such as bills of materials and installation instruction.</li><li>Provide technical application advice to customers and internal sales team.</li><li>Application engineering / customization of existing products to meet customers’ requirements.</li><li>Customer support during introduction and installation of new and existing products on site / at customers’ facilities</li><li>Product demonstration, training, and presentation; this will require jointing skills to be able to install Cable accessories products for High Voltage applications up to 245kV.</li><li>Liaise with Technical Services and Engineering as part of the new product development process providing ideas and customer/application requirements.</li><li>Provide technical input into the tendering process.</li><li>Train the customers on new and existing products.</li><li>Travel domestic/international as required to provide product training and demonstration + customer visits</li><li>Advise and communicate competitive market information and benchmarking from a field perspective (products, services, issues, opportunities</li></ul> Requirements: <ul><li>Qualified cable jointer up to 245kV cable accessories applications</li><li>Engineering background in electrical is preferred</li><li>10+ years of cable accessories installation / application experience.</li><li>Would have served a craft apprenticeship within the electrical engineering field and would be qualified to Degree or HND level in Electrical Engineering, or trade qualified cable jointer</li><li>Ideally would have experience of working within the Power Utility or Cable/accessory industry.&nbsp;</li><li>Highly practical in nature with good hand skills with an aptitude for problem solving.</li><li>Computer literacy and hold a valid driving license.</li></ul>

Role Description: <ul><li>The Executive Director of Operations is responsible for the leadership, performance and operational excellence of Mount Kilimanjaro Safari Clubs portfolio of safari lodges, camps, safari businesses and future hospitality ventures.</li><li>Reporting directly to the Chief Executive Officer – Hospitality &amp; Conservation, the role has executive accountability for the day-to-day and long-term performance of the Companys operations, ensuring exceptional safari and hospitality experiences, consistently high accommodation and service standards, effective asset management, operational efficiency and sustainable profitability across the portfolio.</li><li>The Executive Director of Operations translates the Companys strategy and commercial commitments into operational execution. The role ensures that what the Company sells is consistently and successfully delivered across every stage of the guest journey, from reservation handover and pre-arrival preparation through accommodation, safari experiences, on-property services and departure.</li><li>The Executive Director of Operations is accountable for operational delivery, on-ground sales and trade relationships in market, guest conversion and on-property revenue and expense management.</li></ul> Responsibilities&nbsp; 1. Strategic Leadership &amp; Operational Business Performance – 20% <ul><li>Partner with the Chief Executive Officer to translate the strategic direction of Mount Kilimanjaro Safari Club into clear operational priorities, business plans and measurable performance outcomes.</li><li>Provide executive leadership across the Companys safari, lodge, camp and hospitality operations, ensuring effective execution of the Companys strategic and commercial priorities.</li><li>Act as a custodian of the Companys operational assets, financial resources and reputation, applying a long-term ownership mindset to operational decision-making.</li><li>Establish clear performance expectations and accountability across the operational organization.</li><li>Monitor business performance through financial, operational, guest experience, asset and people indicators and ensure timely intervention where performance falls below expectation.</li><li>Lead regular executive business reviews and property performance reviews to ensure corrective actions and opportunities are effectively implemented.</li><li>Identify operational risks and opportunities and recommend actions that strengthen profitability, resilience, service quality and long-term business sustainability.</li><li>Build scalable operating structures, standards and systems capable of supporting the Companys future growth and portfolio expansion.</li><li>Foster a culture of accountability, collaboration, innovation and continuous improvement across the operational business.</li></ul> 2. Safari Business, Hospitality &amp; Guest Experience – 20% <ul><li>Provide executive leadership for Mount Kilimanjaro Safari Clubs safari business and hospitality operations across the portfolio.</li><li>Ensure the consistent delivery of exceptional safari, accommodation and hospitality experiences across all lodges, camps and safari operations.</li><li>Take executive accountability for the operational delivery of the complete guest journey, from reservation handover and pre-arrival preparation through arrival, accommodation, safari activities and departure.</li><li>Provide executive oversight of accommodation, front office, housekeeping, food and beverage, guiding, game drives, guest activities, safari logistics, fleet operations, maintenance, engineering and operational support services.</li><li>Establish and maintain clear operating and service standards across the portfolio while allowing properties to retain appropriate authenticity and sense of place.</li></ul> 3. Commercial Delivery, On-Ground Sales &amp; Financial Stewardship – 15% <ul><li>Take accountability for the operational delivery of the Companys commercial strategy across safari operations, lodges and camps.</li><li>Build and maintain strong on-ground relationships with tour operators, travel agents, DMCs, trade partners, corporate clients and other relevant market stakeholders.</li><li>Drive upselling and on-property revenue opportunities across accommodation, food and beverage, safari activities, transfers, retail and ancillary services.</li><li>Ensure operational teams understand and effectively deliver commercial campaigns, packages, products and commitments developed by the Commercial function.</li></ul> 4. Product, Accommodation &amp; Asset Excellence – 15% <ul><li>Drive the continuous operational enhancement of the Companys safari products, accommodation experiences and hospitality offerings.</li><li>Ensure lodges, camps, guest accommodation, public spaces and operational facilities evolve in line with guest expectations, operational requirements and the Companys positioning.</li></ul> Requirements: Qualifications &amp; Experience <ul><li>Bachelors Degree in Hospitality Management, Business Administration, Tourism or a related discipline.</li><li>Minimum of 10 years progressive executive leadership experience within Safari hospitality, tourism or related industries.</li><li>Minimum of 5 years leading multi-property or multi-business operations at an executive level.</li><li>Proven experience developing and executing business strategy and organizational transformation.</li><li>Strong commercial, financial and operational leadership experience.</li><li>Demonstrated success leading organizational growth, acquisitions, new business ventures or expansion projects.</li><li>Experience working with Boards and executive leadership teams.</li><li>Experience leading geographically dispersed operations across multiple locations.</li><li class="ql-align-justify">Strong understanding of East African hospitality, safari and tourism markets</li></ul>

Responsibilities: <ul><li>Lead end-to-end delivery of technical projects across cloud, AI, data, and enterprise platforms.</li><li>Collaborate with cross-functional teams including developers, architects, DevOps, and product managers.</li><li>Define project scope, timelines, resource plans, and delivery milestones.</li><li>Manage risks, dependencies, and change requests throughout the project lifecycle.</li><li>Ensure technical solutions meet business requirements and quality standards.</li><li>Facilitate agile ceremonies, sprint planning, and retrospectives.</li><li>Track progress using tools like Jira, Confluence, or Azure DevOps.</li><li>Communicate status updates and delivery metrics to stakeholders and leadership.</li><li>Support onboarding and coordination of external vendors or offshore teams..</li></ul> Requirements: <ul><li>Proven experience in technical project or delivery management</li><li>Strong understanding of software development lifecycle (SDLC) and DevOps practices.</li><li>Familiarity with cloud platforms (AWS, Azure, GCP) and modern infrastructure.</li><li>Excellent communication, stakeholder management, and problem-solving skills.</li><li>Experience with agile methodologies (Scrum, Kanban) and project tracking tools.</li><li>Ability to manage multiple projects and priorities in a fast-paced environment.</li><li>Experience with AI/ML, data platforms.</li><li>Certifications such as PMP, Scrum Master, or AWS/Azure Cloud Practitioner.</li><li>Exposure to hybrid cloud/on-prem environments and security/compliance frameworks.</li></ul>

Responsibilities: <ul><li>Support the preparation of re-master planning and development proposals, including research, technical studies, planning analysis, presentations and documentations for management review.</li><li>Conduct benchmarking, site case analysis, land use, existing site conditions, infrastructure and future approved plans in coordination with relevant internal teams.</li><li>Maintain and update development statistics, LUB tracker and planning databases including population assumptions, forecasts and other master plan data.</li><li>Support community facilities provision analysis, including assessment of requirements, review of proposed facilities and allocation against population and planning needs.</li><li>Review and process VAS applications, including land use change, Additional height, additional GFA, amalgamation and subdivision requests; coordinate with relevant stakeholders, prepare technical assessments and pre-approval forms for management review and approval.</li><li>Preparation and updating of Development Control Regulations (DCRs) and related planning documents as required.</li><li>Support in mater plan and dataset review submitted by the development team or consultants and ensure they are in line with the mater plan vision &amp; development control regulations.</li></ul> Requirements: <ul><li>Bachelor’s degree</li><li>Advanced Skills in Microsoft word, power point, Excel, AutoCAD, Sketchup</li><li>2 years of relevant experience in related field</li><li>Reliability, accuracy and confidentiality of documentation</li><li>Adherence to company policy and procedure for documentation, processing in releasing data.</li></ul>

Responsibilities: <ul><li>Continuously monitor security consoles and dashboards (SIEM, EDR, etc.) for suspicious activity; triage alerts to identify valid security incidents versus false positives and prioritize response based on asset criticality and business risk.</li><li>Investigate suspicious activities and security events, determine the scope and severity of incidents, and gather relevant evidence. Perform root cause analysis to identify attack vectors and affected systems.</li><li>Execute incident response actions end-to-end – including timely containment of threats, eradication of malicious artifacts, and system recovery – following the organization’s incident response plan. Coordinate with IT infrastructure, application owners, and other stakeholders to ensure effective remediation of incidents.</li><li>Proactively hunt for indicators of compromise and hidden threats in logs, network traffic, and endpoint telemetry, even without specific alerts. Use hypothesis-driven techniques and knowledge of attacker TTPs to uncover stealthy or emerging threats that evaded initial detection.</li><li>Continuously tune SIEM/EDR detection rules, thresholds, and SOAR playbooks—automating repetitive response actions to reduce false positives and accelerate containment</li><li>Leverage internal and external threat intelligence sources to enrich analysis and response. Stay updated on new vulnerabilities and adversary tactics; incorporate this knowledge to adjust monitoring rules and incident response strategies. Map observed malicious activities to frameworks like MITRE ATT&amp;CK for reporting and analysis.</li><li>Work closely with global SOC team members and escalate complex incidents to senior analysts or incident response leads when necessary. Collaborate with colleagues in other regions to ensure seamless coverage and knowledge sharing across the security team.</li><li>Document investigation steps, findings, and actions taken for each incident in a clear and concise manner. Prepare incident reports and contribute to post-incident review meetings, highlighting what occurred, how it was resolved, and recommendations to prevent future occurrences.</li><li>Assist in developing and updating incident response playbooks, standard operating procedures, and knowledge base documentation. Provide feedback and suggestions to improve security monitoring tools, analytics content (detection rules), and workflow automation (SOAR playbooks) for greater efficiency and effectiveness.</li><li>Share insights from incidents and trending threats with the broader team to enhance overall awareness. Mentor and guide junior analysts (Tier 1 SOC analysts) by sharing analysis techniques and best practices, elevating the team’s collective skill level.</li></ul> Requirements: <ul><li>Bachelor’s degree in Cybersecurity, Computer Science, Information Systems, or equivalent threat management &amp; incident response experience</li><li>Currently hold cybersecurity certifications such as GCIH, GCFA, GCIA, CEH, others</li><li>With 3 years or more, progressive experience in at least two of the following disciplines:</li><li>Threat Detection &amp; Analysis (leveraging SIEM tools, IDS/IPS, endpoint detection, log analysis, etc.)</li><li>Incident Response &amp; Management (developing response plans, executing playbooks, forensic investigations, root cause analysis)</li><li>Threat Hunting (identifying undetected threats through proactive analysis and hypothesis-driven investigation)</li><li>Cyber Threat Intelligence (gathering and analyzing threat intelligence to inform detection capabilities and preventive measures)</li><li>Network Security (TCP/IP protocols, firewalls, intrusion prevention systems, and network traffic analysis)</li><li>Securing and monitoring operating system and cloud environments (AWS, Azure, GCP), including analyzing cloud service logs and configurations for suspicious activities, and understanding cloud-native security controls and best practices</li><li>Demonstrated ability to:</li><li>Function as a Level 2 or 3 SOC Analyst (analyzing and responding to cybersecurity incidents)</li><li>Preferred Experience:</li><li>Experience with SOAR tools and some proficiency in scripting languages (e.g., Python, PowerShell) to automate repetitive tasks and streamline incident response workflows</li><li>Advanced understanding of emerging threats, zero-day vulnerabilities, and common attack vectors (phishing, malware, ransomware, lateral movement) with the ability to ensure rapid detection and response</li><li>Hands-on experience using SIEM and EDR platforms for centralized log analysis, real-time threat monitoring, and in-depth incident investigations</li><li>In-depth knowledge of the incident response lifecycle</li><li>Proven ability to conduct proactive threat hunting operations, leveraging the MITRE ATT&amp;CK framework to map adversary tactics, techniques, and procedures (TTPs), uncover stealthy threats, and close gaps in detection coverage</li><li>Familiarity with cyber threat intelligence feeds and standards (e.g., STIX, TAXII), incorporating IOCs (Indicators of Compromise) and threat intel data into monitoring and investigations to enrich context and anticipate emerging threats</li><li>Understanding of key security frameworks and regulations (e.g., NIST CSF, ISO 27001, GDPR) and the ability to align threat detection and incident response processes with organizational policies and compliance requirements</li><li>Effective at coordinating with cross-functional teams (IT, DevOps, Business, etc.) during high-impact incidents and translating complex technical findings into clear, actionable insights for executive and non-technical stakeholders</li></ul>

Responsibilities Target State Architecture and Convergence <ul><li>Define and maintain the target state architecture for cargo management systems across the global network, covering platform selection, consolidation, integration, and retirement</li><li>Produce a roadmap that sequences how regional systems (Cargospot, COSYS+, ePic) move toward an agreed target, with clear architectural rationale for each decision</li><li>Document and govern architecture decisions to ensure transparency, consistency, and auditability</li><li>Maintain a current-state map of the platform estate, including capability overlap, integration debt, and footprint reduction opportunities</li></ul> Integration, Connectivity, and Data Architecture <ul><li>Define integration standards and patterns for cargo systems, including airline connectivity (ONE Record, Cargo-XML, EDI), messaging, and API design</li><li>Set the data architecture for the cargo estate so that operational, customer, and commercial data flows are consistent and reusable across stations</li><li>Establish interoperability requirements between cargo management systems and adjacent platforms</li><li>Govern the technical aspects of customer-specific connectivity so that customer requests are met without fragmenting the core platform</li></ul> Change Order Validation and Cost Governance <ul><li>Review and validate every material change order raised against the cargo management systems are justified by the actual scope of work</li><li>Assess the technical complexity of each change order independently to challenge vendor proposals where required</li><li>Challenge inflated, padded, or over-scoped change orders, and provide documented technical rationale of its decisions</li><li>Distinguish change orders that reflect genuine new scope from those that should fall within existing contractual obligations or standard product, protecting the network from avoidable cost</li><li>Maintain a defensible record of change-order assessments so that platform spend is traceable and auditable, and patterns of vendor over-scoping are visible to leadership</li></ul> Standards, Governance, and Technical Authority <ul><li>Own the architectural standards that regional implementations are held against, and run the technical review of material platform changes</li><li>Provide architectural input into product governance</li><li>Ensure vendor solution designs align with target architecture or introduce avoidable lock-in</li><li>Partner with cybersecurity and enterprise architecture functions to ensure cargo platform architecture meets security, audit, and regulatory requirements</li></ul> Delivery Partnership and Advisory <ul><li>Act as the senior technical advisor to the Digital Product Management function, translating strategic direction into an executable systems blueprint</li><li>Support platform evaluations and proofs of concept with rigorous technical assessment</li><li>Provide architectural guidance to regional technology teams during implementation, migration, and cutover</li><li>Communicate architecture clearly and plainly to non-technical leadership; state platform status honestly as live, in build, in pilot, or proposed</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science, Engineering, Information Systems, or related discipline required; postgraduate qualification preferred</li><li>Recognised enterprise architecture certification valued: TOGAF 9.2 or equivalent</li><li>Cargo Systems Domain (required): Deep, hands-on knowledge of cargo management systems and the cargo handling business is essential and non-negotiable for this role; ideally across more than one of Cargospot, COSYS+, or ePic, with a clear understanding of how these systems are used at station level in export, import, and special-handling flows.</li><li>This knowledge is the basis on which the role validates change orders and holds the architectural line</li><li>Change Order and Cost Assessment: Demonstrated ability to assess vendor change orders on cost, man-hour estimate, and technical complexity, and to challenge estimates that are not justified by the work; able to translate a technical scope into a defensible commercial judgement</li><li>Solution and Systems Architecture: 10 or more years in technology delivery with a minimum 5 years in a solution or systems architecture role for enterprise operational platforms</li><li>Integration and Connectivity: Strong practical experience with integration architecture, API design, and airline connectivity standards (ONE Record, Cargo-XML, EDI, IATA messaging)</li><li>Platform Convergence: Demonstrated experience consolidating or rationalising a multi-system estate, including migration sequencing and footprint reduction</li><li>Vendor Engagement: Proven experience evaluating and challenging platform vendors on architecture, integration, and total cost</li><li>Cross-Regional Delivery: Experience operating across APAC, EMEA, and Americas with the cultural fluency to navigate regional system ownership and variation</li><li>Sector Experience: Aviation, cargo, logistics, or other 24/7/365 operational environment strongly preferred</li></ul>

Responsibilities: <ul><li>Lead end-to-end supply chain activities across planning, customer service and logistics</li><li>Drive S&amp;OP, demand planning, forecast quality and inventory management processes</li><li>Partner with Sales, Marketing and Finance to support business priorities and growth</li><li>Manage relationships with logistics providers, warehouses, distributors and key external partners</li><li>Monitor service levels, forecast accuracy, inventory health, cost and operational performance</li><li>Identify opportunities to improve efficiency, cost to serve and customer experience</li><li>Lead continuous improvement and supply chain transformation initiatives</li></ul> Requirements: <ul><li>Approximately 10+ years of Supply Chain experience, including leadership across Planning, Customer Service or Logistics</li><li>Proven background within FMCG, Food &amp; Beverage, Consumer Goods or a closely related industry</li><li>Strong hands-on experience in S&amp;OP, demand planning, inventory management and domestic logistics</li><li>Experience influencing senior commercial stakeholders in a matrix environment</li><li>People management or functional leadership experience, with strong communication and problem-solving skills</li><li>Fluent Mandarin and English required</li></ul>

Responsibilities: <ul><li>Lead end-to-end supply chain activities across planning, customer service and logistics</li><li>Drive S&amp;OP, demand planning, forecast quality and inventory management processes</li><li>Partner with Sales, Marketing and Finance to support business priorities and growth</li><li>Manage relationships with logistics providers, distributors and key external partners</li><li>Monitor service levels, forecast accuracy, inventory health, cost and operational performance</li><li>Identify opportunities to improve efficiency, cost to serve and customer experience</li><li>Lead continuous improvement and supply chain transformation initiatives</li></ul> Requirements: <ul><li>Approximately 10+ years of Supply Chain experience, including leadership across Planning, Customer Service or Logistics</li><li>Proven background within FMCG, Food &amp; Beverage, Consumer Goods or a closely related industry</li><li>Strong hands-on experience in S&amp;OP, demand planning, inventory management and logistics</li><li>Experience influencing senior commercial stakeholders in a matrix environment</li><li>People management or functional leadership experience, with strong communication and problem-solving skills</li><li>Fluent Japanese and business-level English required</li></ul>

Responsibilities: <ul><li>Lead end-to-end supply chain activities across planning, customer service and logistics</li><li>Drive S&amp;OP, demand planning, forecast quality and inventory management processes</li><li>Partner with Sales, Marketing and Finance to support business priorities and growth</li><li>Manage relationships with logistics providers, warehouses, wholesalers and key external partners</li><li>Monitor service levels, forecast accuracy, inventory health, cost and operational performance</li><li>Identify opportunities to improve efficiency, cost to serve and customer experience</li><li>Lead continuous improvement and supply chain transformation initiatives</li></ul> Requirements: <ul><li>Approximately 10+ years of Supply Chain experience, including leadership across Planning, Customer Service or Logistics</li><li>Proven background within FMCG, Food &amp; Beverage, Consumer Goods or a closely related industry</li><li>Strong hands-on experience in S&amp;OP, demand planning, inventory management and domestic logistics</li><li>Experience influencing senior commercial stakeholders in a matrix environment</li><li>People management or functional leadership experience, with strong communication and problem-solving skills</li><li>Fluent Korean and English required</li></ul>

Responsibilities: <ul><li>Act as the focal point of contact for technical resolutions while managing the incident, problem and knowledge management processes for the applications in scope.</li><li>Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues.</li><li>Manage 3rd party product vendors and integration partners to ensure application code fix deliveries are timely and good quality.</li><li>Design appropriate metrics for reporting on key performance and quality indicators.</li><li>Test, maintain and recommend software improvements to ensure strong functionality and optimization.</li><li>Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.</li><li>Work with business stakeholders to manage and prioritize the overall book of work in terms of problem remediation.</li><li>Contribute to improvement initiatives relating to methods, tools, people, architecture, project management and governance.</li></ul> Requirements: <ul><li>Degree in Computer Science, Engineering or similar domain; Additional professional/technical qualifications will be advantageous.</li><li>At least 6 years’ experience in relevant Banking applications / Information Technology.</li><li>Proficient in IBM AS400 platform, RPG, COBOL, CL programming.</li><li>Good understanding and experience in of Software Development Life Cycle (SDLC) or AGILE.</li><li>Well-versed in service management or production support’s process flow and cycle.</li><li>Experience leading a small team and providing guidance to junior developers.</li><li>Knowledge of Silverlake’s banking software suite is an added advantage.</li></ul>

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299 technical sales Jobs found

Field Application Engg (FAE)

Executive Director

Enterprise Analytics (AI) – TDM - Transformation Lead

UAEN Senior Executive - Urban Planning

Senior Analyst, Threat Detection and Response

Solution Architect, Cargo Management Systems

Supply Chain Lead

Supply Chain Lead

Supply Chain Lead

L3 Production Support (AS400, RPG), Core Banking

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299 technical sales Jobs found

Field Application Engg (FAE)

Executive Director

Enterprise Analytics (AI) – TDM - Transformation Lead

UAEN Senior Executive - Urban Planning

Senior Analyst, Threat Detection and Response

Solution Architect, Cargo Management Systems

Supply Chain Lead

Supply Chain Lead

Supply Chain Lead

L3 Production Support (AS400, RPG), Core Banking

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.