International Customer Service Associate

Retail Sales Manager

Sr. Mgr. Product Management, Data Connectivity Global Portfolio Lead Differential

Staff Mechanical Engineer – Global Facilities

Senior Mechanical Engineer – Global Facilities

Senior SAP SD/MM Developer

Senior Application Developer - ERP

Application Developer - ERP

Legal Workflow Automation Executive

Legal Workflow Specialist

Responsibilities: <ul><li>Provides dedicated support to International shippers, primarily supporting US operations, ensuring a seamless customer experience.</li><li>Analyzes and resolves Preferred account issues, taking full end-to-end ownership of each case until final resolution.</li><li>Focuses on First Call Resolution by effectively navigating systems, identifying root causes, and coordinating solutions across functions.</li><li>Builds and maintains strong relationships with internal partners (e.g., Billing, Delivery Information, Operations, Brokerage) to facilitate timely and effective issue resolution.</li><li>Develops and maintains trusted relationships with external customers through a strong customer-focused approach and proactive communication.</li><li>Connects the dots across processes, systems, and teams to identify gaps, prevent repeat issues, and drive sustainable solutions.</li><li>Demonstrates out-of-the-box thinking when resolving non-standard or complex customer scenarios.</li><li>Maintains a strong customer advocacy mindset, balancing internal requirements with external customer expectations.</li><li>Makes outbound calls and follow-as needed to ensure clear communication and customer satisfaction throughout the resolution process.</li></ul> Requirements: <ul><li>High school diploma, GED, or international equivalent</li><li>Strong English oral and written communication skills, with the ability to communicate clearly with both internal and external customers</li><li>Strong problem-solving and analytical skills, with the ability to think holistically across end-to-end processes</li><li>Proven customer focus, with the ability to build and maintain effective working relationships with customers and internal stakeholders</li><li>Ability to navigate multiple systems and tools efficiently</li><li>Demonstrated ownership mindset and accountability for results</li><li>Previous customer service experience</li><li>Experience supporting International or US-based operations is an asset</li></ul> Additional Comments: <ul><li>The role will be based in Chennai.</li><li>US working hours required</li></ul>

Role Description: <ul><li>The Retail Sales Manager is responsible for the strategic direction, commercial performance, and operational excellence of all retail outlets and kiosks across the region. This role focuses on driving sustainable revenue growth, optimizing the retail footprint, and institutionalizing a premium customer experience.</li><li>The Manager leads the retail leadership team to achieve aggressive sales targets while ensuring brand consistency and operational compliance across all touchpoints.</li></ul>&nbsp;Responsibilities: <ul><li>Strategic Sales Leadership: Define and implement regional retail sales strategies and commercial plans to achieve monthly, quarterly, and annual revenue and subscriber acquisition targets.</li><li>Retail Footprint Optimization: Analyze market trends and footfall data to identify opportunities for new store openings, kiosk relocations, or retail format optimizations.</li><li>P&amp;L &amp; Budget Management: Manage the retail department budget, monitor OpEx, and ensure a high return on investment (ROI) for all retail-led campaigns and store operations.</li><li>Customer Experience Excellence: Establish and monitor Service Level Agreements (SLAs) for customer service; implement Voice of the Customer feedback loops to improve NPS (Net Promoter Score).</li><li>Standard Operating Procedures: Develop and enforce standardized internal procedures for inventory management, cash handling, KYC compliance, and platform usage (CRM/Afrivendas).</li><li>Cross -Functional Synergy: Collaborate with Marketing to ensure seamless deployment of trade marketing materials, campaigns, and product launches across the retail network.</li><li>Performance Coaching: Lead, mentor, and evaluate Retail Team Leaders and Supervisors; oversee the professional development and succession planning for the entire retail workforce.</li><li>Reporting &amp; Business Intelligence: Direct the production of high-level analytical reports regarding sales conversion, productivity per head, and competitor retail activity.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s degree in Business Management, Marketing, or related field.</li><li>An MBA is highly preferred.</li><li>Minimum 7 years in Retail Sales, with at least 3-4 years in a senior management role, preferably within Telecoms, Banking, or high-volume FMCG.</li><li>Advanced understanding of retail economics, inventory management, and CRM systems.</li><li>Clear communication and strong writing.</li><li>Ability to translate complex market data into executable retail strategies and sales incentives.</li><li>Exceptional leadership, negotiation, and stakeholder management skills</li><li>Ability to manage large culturally diverse teams.</li></ul>

Responsibilities: <ul><li>The key tasks of the role to successfully getting the business to the next phase of growth, include:</li><li>Strategic Portfolio Management for the global Data Connectivity Differential product portfolio by understanding the various regional (customer) requirements and aligning the different regional organizations on a single Differential Portfolio Strategy</li><li>Foster best practice sharing between regions enabling successful margin improvements and revenue grows</li><li>Enablement and support of regional project execution esp. on cross-regional and large strategic projects</li><li>Build culture of continuous improvement, which leverages best practice processes and metrics to drive year-over-year improvements by partnering with operations including optimization of global manufacturing footprints as well as driving product management excellence</li><li>Driving the coordination of go-to-market strategies and cross-regional and cross-functional activities</li><li>Gaining market share with data connectivity differential products</li><li>Build out product roadmaps in technically complex market environments, aligning with key accounts and create differentiation in target applications.</li><li>Assess and articulate opportunities with new technological trends ensuring long-term continuous pipeline growth and enabling sales force to capture and secure new opportunities.</li></ul> Requirements: <ul><li>Minimum 10 years’ experience combining several experiences, with at least 5 years in Product Management, in industry (Automotive Connectors, experience in Data Connectivity Products strictly preferred).</li><li>Minimum of 4 years technical or business degree required; preference for advanced degree (MS, MBA).</li><li>Strong interpersonal and influencing skills, with the ability to build credible relationships with multiple functions and work successfully across various cultures</li><li>Proven commercial and leadership track record to drive regional/global market share gains, including sales, operations, and engineering teams with significant customer exposure at senior executive level in a fast paced and changing environment with the ability to work to tight deadlines.</li><li>Proven financial acumen in evaluating project and program financials and change management</li><li>Demonstrated strong leadership skills in leading teams and managing cross-functional teams globally.</li><li>Ability to effectively work under pressure in a global environment and to meet challenging targets.</li><li>Demonstrated Experience successfully scaling newly launched product portfolios.</li><li>Clear, strategic thinker with vision and the ability to execute on priorities.</li><li>Up to 30% of domestic and international travel dependent on business needs are required.</li></ul>

Responsibilities: Project Leadership <ul><li>Lead design and execution of regional construction and expansion projects</li><li>Review and approve site capital expenditures for capacity and sustainability initiatives</li><li>Ensure alignment with global facility standards and sustainability goals</li></ul> Reliability and Continuous Improvement <ul><li>Lead system reliability programs, including quality improvements and equipment lifecycle replacements</li><li>Drive implementation of preventive and predictive maintenance frameworks</li><li>Standardize reliability practices across sites such as SPC, MOC, and 8D</li></ul> Strategy and Governance <ul><li>Prioritize facility improvement investments based on business needs</li><li>Support major engineering reviews such as SIPP</li><li>Align programs including business continuity, quality systems, and critical specifications</li><li>Cross-functional Leadership</li><li>Collaborate with global teams including construction, planning, engineering, and operations</li><li>Provide technical consultation to resolve complex issues</li><li>Mentor and guide junior engineers</li></ul> Requirements: <ul><li>Bachelor’s Degree in Mechanical Engineering or related field</li><li>8 or more years of facility engineering experience</li><li>Expertise in mechanical systems design and operations</li><li>Experience in construction execution and capital project management</li><li>Knowledge of reliability engineering and system optimization</li></ul>

Responsibilities: Project and Engineering Support <ul><li>Support design and construction of facility mechanical systems for site projects and expansions</li><li>Contribute to sustainability and technology transfer initiatives (Alpha to Beta)</li><li>Review and support approval of facility-related capital expenditure projects</li><li>Collaborate with central engineering, construction, and planning teams</li></ul> Reliability and Operations <ul><li>Support system reliability improvement projects, including quality improvements and end-of-life replacements</li><li>Participate in root cause analysis and failure investigations</li><li>Contribute to preventive and predictive maintenance programs</li><li>Analyze system and equipment performance and recommend improvements</li></ul> Collaboration and Communication <ul><li>Work closely with site engineering and operations teams on system performance</li><li>Support cross-functional initiatives such as business continuity, quality improvement, and safety programs</li><li>Share lessons learned and best practices across sites</li></ul> Requirements: <ul><li>Bachelor’s Degree in Mechanical Engineering or related field</li><li>5 to 8 years of facility engineering experience</li><li>Mechanical systems design and operations</li><li>Understanding of reliability engineering and maintenance strategies</li><li>Experience with SPC, root cause analysis, or system improvement</li></ul>

Responsibilities: <ul><li>Requirements Solutioning: Lead workshops to capture business requirements, analyze gaps, and propose scalable SAP solutions.&nbsp;</li><li>Configuration &amp; Design: Build and maintain complex SAP configurations aligned with business goals (MM,SD).&nbsp;</li><li>Testing &amp; Deployment: Manage functional testing, defect resolution, and deployment of new releases and enhancements.&nbsp;</li><li>UAT &amp; Training Support: Guide business users through User Acceptance Testing and deliver training to Super Users and end users.&nbsp;</li><li>Process Optimization: Advise stakeholders on process improvements and challenge unnecessary customizations.&nbsp;</li><li>Stakeholder Engagement: Collaborate with cross-functional teams including developers, product managers, and business leads to ensure alignment and delivery.&nbsp;</li><li>Application Support: Provide expert-level support for SAP Operations processes and integrations with external systems (e.g. TMS, GTS, Plant systems, EDI).&nbsp;</li><li>Workstream Leadership: Represent the Operation workstream in project governance, plan staffing and budget, and mentor junior team members.&nbsp;</li></ul> Requirements: <ul><li>Minimum requirement of 8 years of relevant work experience&nbsp;in SAP MM and/or SD modules.&nbsp;</li><li>Experience with SAP S/4HANA.&nbsp;</li><li>Strong functional leadership with a focus on business process optimization.&nbsp;</li><li>Familiarity with ABAP is advantageous but not required.&nbsp;</li><li>Excellent communication and stakeholder management skills.&nbsp;</li></ul>

Responsibilities: <ul><li>APPLICATION CONFIGURATION MANAGEMENT: Builds and drives complex application configurations to meet user and business requirements while identifying improvements to complex application support processes and procedures.</li><li>APPLICATION DEVELOPMENT &amp; DEPLOYMENT: Performs and drives the design, configuration, testing, deployment, and support of changes and fixes, in accordance with established standards and practices.</li><li>COMMUNICATION &amp; SUPPORT: Plays a key role and keeps an open channel of communication with stakeholders and responds to support requests and needs.</li><li>APPLICATION SUPPORT: Conducts and leads advanced and complex application support activities to maintain system stability and meet business outcomes.</li><li>STAKEHOLDER MANAGEMENT: Collaborates effectively with business partners, technical peers, &amp; vendors in multi-functional global teams, to ensure solutions and configurations align with business requirements and best practices.</li><li>INCIDENT &amp; REQUEST MANAGEMENT: Leads prioritization of incoming incident tickets &amp; user requests and driving timely resolution&nbsp;&nbsp;</li></ul> Requirement: <ul><li>Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.</li></ul>

Responsibilities: <ul><li>APPLICATION CONFIGURATION MANAGEMENT: Sets up and maintains application configurations to meet user and business requirements while developing and recommending and implementing improvements to standard and moderately complex application support processes and procedures.</li><li>APPLICATION DEVELOPMENT &amp; DEPLOYMENT: Performs programming, configuration, testing and deployment of fixes or updates for application version releases. Designs, configures, tests, deploys and supports large and complex application changes and fixes in accordance with established standards and practices.&nbsp;</li><li>COMMUNICATION &amp; SUPPORT: Keeps an open channel of communication with users stakeholders and responds to standard and moderately complex application support requests and needs.&nbsp;</li><li>APPLICATION SUPPORT: Conducts application support activities to maintain system stability and meet business outcomes.</li><li>STAKEHOLDER MANAGEMENT: Collaborates effectively with business partners, technical peers &amp; vendors in multi-functional global teams, including business partners to ensure solutions and configurations align with business requirements and best practices.&nbsp;&nbsp;</li><li>INCIDENT &amp; REQUEST MANAGEMENT: Reviews, analyzes and prioritizes incoming incident tickets and user requests, driving timely resolution within agreed processes, balancing delivery speed with quality and stability.&nbsp;</li></ul> Requirements: <ul><li>Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.</li></ul>

Role Description: <ul><li>As a Legal Workflow Automation Executive , you collaborate closely with top legal teams to leverage Generative AI in automating legal processes—designing intelligent workflows that streamline operations, enhance efficiency, and empower firms to make more informed decisions.</li><li>Your role centres on identifying automation opportunities, demonstrating practical AI-driven solutions, and guiding adoption to ensure measurable improvements from initial implementation through to scalable impact.</li></ul> Responsibilities: <ul><li>Partner with lawyers and legal operations leaders to unpack real world legal workflows, pain points, and inefficiencies.</li><li>Translate legal work into high value workflow use cases supported by AI and trusted legal content.</li><li>Design and deliver tailored product demonstrations, training sessions, and workshops aligned to specific practice areas and team needs.</li><li>Support the full client journey in partnership with Customer Success — from pilots and onboarding to firm wide or department wide adoption.</li><li>Act as a strategic sounding board for clients evaluating the ROI, risk, and operational impact of AI in legal practice.</li><li>Represent the customer internally by feeding insights into product development, roadmap prioritisation, and go to market strategy.</li><li>Capture best practices and contribute to repeatable playbooks that help scale this function locally and globally.</li></ul> Requirements: <ul><li>A recognised legal qualification (LLB or equivalent).</li><li>A minimum of 3 years’ experience practising law within a top tier law firm, corporate legal team, or public sector legal environment.</li><li>A strong understanding of legal workflows, legal processes, and the practical realities of delivering legal services.</li><li>Proven confidence engaging with senior legal stakeholders, with the ability to establish trust and credibility quickly.</li><li>Clear, persuasive communication skills, with the ability to engage legal, operational, and executive audiences effectively.</li><li>A genuine interest in legal technology and the application of AI to enhance the quality and efficiency of legal work.</li></ul>

Responsibilities: <ul><li>Design and deliver onboarding tailored to South African firms, practice groups, and in‑house legal teams.</li><li>Lead interactive training sessions that demonstrate AI‑enabled workflows across research, drafting, review, and knowledge management</li><li>Create clear, practical training materials, including guides and short videos.</li><li>Engaging in-house legal teams to understand their daily workflows and creating tailored AI solutions (e.g., Protégé Workflows) to enhance existing processes, improve outcomes, and increase productivity and ROI.</li><li>Monitor product usage across SA clients and drive increased utilisation, particularly in high‑volume corporate, regulatory, and litigation practices.</li><li>Identify adoption obstacles specific to SA legal environments</li><li>Demonstrate measurable client value, including efficiency gains, quality improvements, risk reduction and consistency.</li><li>Work with customers to understand existing processes and design improved, AI‑supported workflows.</li><li>Configure workflows to align with client preferences, practice‑area needs, and organisational standards.</li><li>Share proven approaches and best practices to support learning across the customer base.</li><li>Represent customer perspectives internally, translating feedback into clear, practical insights.</li><li>Partner with product and development teams to inform future improvements.</li><li>Support testing of new features, focusing on usability, accuracy, and real‑world application.</li></ul> Requirements: <ul><li>Admitted Attorney (LLB required; articles completed).</li><li>2–5+ years post‑admission</li><li>Exposure to complex legal workflows—corporate, commercial, litigation, regulatory or similar.( advantageous)</li><li>Confidence communicating with a range of stakeholders and delivering clear, engaging presentations or training</li><li>Ability to “translate” legal workflows into repeatable, technology‑enabled processes.</li><li>An interest in legal technology and curiosity about how AI can support better legal outcomes</li><li>Excellent relationship‑building, active listening and stakeholder‑management skills.</li><li>Data‑driven mindset with the ability to articulate value and ROI</li></ul>

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222 testing operations Jobs found

International Customer Service Associate

Retail Sales Manager

Sr. Mgr. Product Management, Data Connectivity Global Portfolio Lead Differential

Staff Mechanical Engineer – Global Facilities

Senior Mechanical Engineer – Global Facilities

Senior SAP SD/MM Developer

Senior Application Developer - ERP

Application Developer - ERP

Legal Workflow Automation Executive

Legal Workflow Specialist

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222 testing operations Jobs found

International Customer Service Associate

Retail Sales Manager

Sr. Mgr. Product Management, Data Connectivity Global Portfolio Lead Differential

Staff Mechanical Engineer – Global Facilities

Senior Mechanical Engineer – Global Facilities

Senior SAP SD/MM Developer

Senior Application Developer - ERP

Application Developer - ERP

Legal Workflow Automation Executive

Legal Workflow Specialist

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

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Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.