Director, Legal Counsel

Security Partner Lead, Strategic Partners

Large Deal Pursuit Manager

Vice President - Government Relations & Public Affairs, Africa

Credit Controller

Logistics Assistant

Line Manager (Improvement)

Logistics Analyst

Area Major Project PMO Director, APAC, MEA

Technical Support Specialist

The RoleTo lead, integrate and align the legal function through the development and implementation of a functional strategy and operating model that enables a high-performance culture, client satisfaction, reduced risk and compliance to regulatory and legislative requirements. The Director: Legal Counsel, reporting directly to the Vice President Legal and Company Secretary (Sub Saharan Africa or “SSA”) Region, assumes a pivotal role in overseeing the operational management of all legal services across the SSA Region.&nbsp; Key Responsibilities• Efficiently collaborate with diverse legal teams spanning multiple jurisdictions.&nbsp;• Manage work streams in collaboration with the Vice President Legal and Company Secretary SSA&nbsp;• Formulate governance and compliance models and frameworks for a function or operations in order to identify and manage risk liabilities&nbsp;• Align strategies and objectives for a function or operation according to knowledge gained from reports and analysis&nbsp;• Formulate and develop functional or operational framework that positively contribute to the achievement of organisational objectives&nbsp;• Formulate functional or operational budget to ensure that the strategic deliverables are adequately budgeted for&nbsp;• Conduct research and develop legal frameworks, analyse local and international trends that could impact the business&nbsp;• Establish and maintain a network of sustainable stakeholder relationships&nbsp;• Strengthen collaboration with stakeholders, local and cross-border&nbsp;• Formulate integrated service delivery frameworks to ensure exceptional stakeholder service&nbsp;• Facilitate legal training sessions&nbsp;• Develop legal contract templates&nbsp;• Facilitate the process to conclude high risk contracts&nbsp;• Resolve allocated contractual disputes&nbsp;• Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment&nbsp;• Create an engaging, enabling and productive work climate aligned to the employee value proposition by demonstrating leadership through personal commitment to organisational values&nbsp;• Promote a culture that supports high performance through performance management and employee engagement.&nbsp;• Create an environment for high performance&nbsp;• Mentor, coach and develop the legal team&nbsp;• Manage quality control and improvement within the SSA legal department&nbsp;• Conduct business improvement initiatives on ethics and corporate governance&nbsp;• Stay abreast of legal legislation, compliance and regulatory issues, locally and cross-border&nbsp; Minimum RequirementsMinimum Education&nbsp;Post-graduate diploma or professional registration (NQF Level 8) in Law&nbsp; Minimum Experience&nbsp;A minimum of 10 years of experience in a similar environment with at least 8 years business leadership or specialist experience&nbsp; Behavioural Competencies&nbsp;• Achieving personal work goals and objectives&nbsp;• Adhering to principles and values&nbsp;• Analysing&nbsp;• Creating and innovating• Deciding and initiating action&nbsp;• Formulating strategies and concepts&nbsp;• Leading and supervising&nbsp;• Learning &amp; researching&nbsp;• Presenting and communicating information&nbsp;• Relating and networking&nbsp;• Working with people&nbsp;• Excellent attention to detail&nbsp;• Fosters a culture of high performance&nbsp; Technical Competencies&nbsp;• Proficient budgeting and cost management knowledge and / or skill&nbsp;• Seasoned change management knowledge and / or skill&nbsp;• Seasoned legal advisory and interpretation knowledge and / or skill&nbsp;• Seasoned negotiation knowledge and / or skill&nbsp;• Must have solid experience working in Africa for a local / preferably international organization&nbsp;• Excellent oral and written command of the English language, including advanced contract drafting skills&nbsp;• Problem solving analysis skills and can-do attitude&nbsp;• Priority setting – initiative and follow through&nbsp;• Time management and deadline driven&nbsp;• Thorough and detail oriented&nbsp;• Agile and easily adaptable&nbsp;• Excellent verbal and written communication skills&nbsp;• Proven ability to cooperate effectively as a member of cross functional or cross regional teams&nbsp;

Job Description : <ul><li>This role is key to supporting the Service Provider sales teams driving and developing the strategy for Security infrastructure, physical and virtual offers, and outbound program creation for demand generation of product/solution/software sales go-to-market. Experience in the IT sector and Security architectures is critical.</li><li>In this role, you will craft, implement, and grow an emerging business within . You will work closely with leading security technologies to develop compelling offerings, and Sales GTM strategy and drive big bets within our customers.</li><li>The service creation team is focused on driving long-term strategy and successful execution. </li><li>You will collaborate with cross functional groups across sales, product management, operations, and marketing to drive the key security and Security strategies and areas of opportunity in Service Providers.</li></ul> Responsibilities: <ul><li>Understanding of Partner (SP/ITSP/MSP) business models, relationship building, and capturing partner focus.</li><li>Awareness of MSP Industry trends, addressable market, products, competitive dynamics, and ability to evaluate the applicability of this with partner catalog and security service offerings.</li><li>Ability to act as a Trusted Advisor, conceptualize End-to-End service offerings, and winning themes, and build a business case with the Partner.</li><li>Ensure timely information (product and buying models) updates to partners for each relevant technology and SASE architecture area.</li><li>Work with various internal teams to build the service offering and develop launch content with partners.</li><li>Work with the partner to build the commercial modeling based on service package(s) and SLAs.</li><li>Able to Identify and predict relevant technology challenges and pitfalls in the service offering.</li><li>Able to work with partner and teams to create marketing campaigns, sales awareness, and enablement programs.</li><li>Evangelize partner service offerings and voice-of-the-partner back into BU and Sales organization.</li><li>Ability to drive program management and governance for service offering launch.</li><li>Able to collaborate with sales, client executives &amp; delivery teams of partners to deliver the business outcome.</li></ul> Requirements: <ul><li>Sales Expertise – ability to propose solutions, addressing client business issues and objectives using both and third-party solutions / services in a clear and concise manner. Having worked closely with and / or key competitors to build managed services offers is a plus.</li><li>Technical Expertise – demonstrated technical expertise in one or more architectures offered via large telcos and MSPs (e.g. SD-WAN, SASE, Security, Campus Networking), academic training or knowledge of Service Provider technologies is required to provide a comprehensive, differentiated, and valuable level of consulting advice to our clients.</li><li>Industry Expertise – demonstrated knowledge of telecommunications business to be conversant enough to present a compelling point-of-view to the client of what work should be undertaken, to help the client’s company achieve ambitious advantage and differentiation.&nbsp;</li><li>Knowledge of ITIL service management is a plus.</li><li>Delivery Expertise – demonstrable ability to successfully own the delivery of projects, that exceed client expectations in terms of deliverable quality and positive impact to the business.</li></ul>

Job Description: <ul><li>Our Large Deal Pursuits team is at the forefront of driving impactful, complex engagements with our clients.&nbsp;</li><li>We are a dynamic, results-driven group of professionals who grow with solving challenges and delivering tailored solutions that drive value for our customers. Our team works collaboratively across to navigate high-value opportunities, ensuring alignment with both business goals and industry regulations.&nbsp;</li><li>Together, we shape the future of technology for our public sector clients.</li></ul> Responsibilities: <ul><li>Lead large and complex deal pursuits, managing the end-to-end sales cycle from qualification through contract negotiation and close.</li><li>Build and maintain strong relationships with key decision-makers and stakeholders, ensuring trust and alignment.</li><li>Collaborate with internal teams to develop customized solutions and proposals that align with client objectives, regulatory requirements, and compliance standards.</li><li>Develop and execute targeted sales strategies to capture new business and drive revenue growth.</li><li>Partner with cross-functional teams (legal, finance, operations, etc.) to ensure the successful closure of deals and alignment with organizational goals.</li><li>Stay informed of market trends, policies, and regulations affecting the public sector to provide strategic insights.</li><li>Lead contract negotiations, ensuring alignment on terms, pricing, and delivery schedules while maintaining profitability.</li><li>Manage a robust pipeline and provide accurate forecasts, sharing regular updates with senior leadership.</li><li>Ensure post-sale implementation and delivery meet client expectations, fostering long-term satisfaction and repeat business.</li></ul> Requirements: <ul><li>Minimum of 18 years of experience in sales, business development, or account management, with a focus on large deals exceeding multi-million-dollar contracts.</li><li>Proven track record of managing and closing large, complex deals, including contract negotiations.</li><li>Strong leadership and collaboration skills, with the ability to influence stakeholders at all levels.</li><li>Bachelor’s degree in Engineering, Business Management, or a related field.</li><li>Demonstrated technical proficiency in crafting solutions and delivering outcomes that meet client needs.</li></ul>

Role Description <ul><li>The VP of Government Relations &amp; Public Affairs (GR/PA) Africa role aims to enhance business value by positioning our client favourably with governments and civil society in the Africa region. The plurality of Africa’s 53 countries, with their constituencies, cultures, interests, and agendas pose a significant challenge for effective government relations and public affairs, as does unbridled social and political change and substantial ABC issues.</li><li>Advises on political systems, government processes and key personalities within government and civil society for the countries within the region;</li><li>Sets up systems for collecting, interpreting and disseminating intelligence from politics, government and related sectors as reliable input for corporate and business decision-making;</li><li>Advises Our client’s corporate functions and business units on interpreting underlying nuances and cultural subtleties involved in government decision-making;</li><li>Anticipates potential issues from government systems for prompt escalation to Our client’s leadership;</li><li>Identifies significant country and regional political events and trends for inclusion in GR strategies;</li><li>Determines the impacts of regional government policies, tax, finance and regulatory developments on Our client’s business and advises on appropriate strategies and plans for response;</li><li>Assesses complex political and social systems and provides appropriate advice to the regional team.</li><li>The role is expected to maintain a robust understanding of the political environment and drivers for government and civil society stakeholders (local, regional and federal) and be in tune with the cultures, societies and nuances of the countries making up the region. He/she will:</li><li>Work closely with businesses and functions to secure opportunities and manage risks;</li><li>Engage with the government to shape regulatory frameworks and influence policy, advocating on behalf of and interests;</li><li>When decisions are considered, provide balanced perspectives that integrate business, functional, geographical, and temporal perspectives;</li><li>Work together with the business in developing a government-specific Customer Value Proposition that differentiates Our client from its competitors as a partner of choice;</li><li>Map relationships and engagements with government and civil society stakeholders.</li><li>The priority for the Head of GR/PA Africa is to support Our client by providing strategic advice to the business on the one hand and achieving a maximum degree of influence over the regulatory environment in which the company operates on the other, with the central objective of preserving and building the business value. In addition, the role monitors, identifies and influences the operating environment as affected by statutory, legislative and regulatory governmental actions, whether local, regional or federal, that may affect Our client’s operations.</li></ul> Key Responsibilities: <ul><li>The incumbent is expected to possess an understanding of the regional, country and local businesses, political trends and key decision-makers/influencers, and an understanding of the critical drivers for Our client’s Group success.</li></ul> He/she must: <ul><li>Deliver superior policy, country and stakeholder analysis and engagement plans that help to inform credible strategies, often on short notice.</li><li>Develop a robust regional strategy to manage government stakeholders, including identification, engagement planning and relationship management</li><li>Anticipate/monitor policy change and interpret political drivers. Identify business threats and opportunities arising from statutory, legislative or other regulatory governmental action, including mitigation activities.</li><li>Support business leaders in their engagements with decision-makers. - Devise and implement advocacy plans (setting out desired policy outcomes in support of business goals, developing position papers, running engagement programs, etc.) in cooperation with the businesses, functions and in-country resources. - Leverage the informal and formal workings of government, embassies and associations to support the delivery of our clients business objectives.</li><li>Ensure coordination and maximise synergies among GR/Public Affairs, other Non-Technical Risk functions, and the relevant businesses.</li><li>Share GR/Public Affairs best practices with business representatives and actively develop local resources in-country where practical.</li><li>Ensure absolute compliance with applicable government ABC, transparency and ethical standards, and Our client’s Group rules and policies.</li></ul> Requirements: <ul><li>Confident, trusted and mature individual with a minimum 12 years experience in a mix of strategic consulting, analytical, business, government /diplomatic and Regulatory Affairs/Government Relations and Public Affairs roles;</li><li>JD or Masters degree in a relevant area of study (International Relations, Political Science, Public Policy, etc.);</li><li>Ability to understand how technical language in legislative and regulatory proposals could affect Our client’s operations, identify business implications and synthesise policy documents;</li><li>A solid network of political stakeholders within relevant bodies throughout African countries;</li><li>High degree of discretion; unquestioned and uncompromising personal and business integrity;</li><li>Capacity to multi-task and manage complexity and highly fluid situations; - Ability to manage and deliver against compressed deadlines;</li><li>Strong influencing/motivating skills and ability to drive delivery through others;</li><li>Highly developed interpersonal skills, able to work effectively with a wide range of internal and external stakeholders at all levels;</li><li>Experience in Issues Management and Crisis Management;</li><li>Good knowledge of governance and business control frameworks. Evidence of strong analytical skills</li><li>Can-do attitude in accomplishing what is necessary, either through own efforts or through others</li><li>Outstanding communicator; excellent command of English in written and spoken form required; advanced command of at least one additional African language (e.g., French) is a significant advantage.</li><li>Ability to work effectively in cross-cultural and diverse stakeholder environments. Good negotiator and coalition builder.</li><li>Considerable experience in African regulatory frameworks and processes is a requirement.</li></ul>

Responsibilities: 1. Credit Management <ul><li>Collaborate with the insurance company to ensure customer credit limits are validated and aligned with business needs.</li><li>Understand the business requirements and communicate them effectively to the insurance provider to secure necessary support.</li><li>Monitor and evaluate customer creditworthiness while balancing business growth objectives with prudent credit risk management</li></ul> 2. Insurance Management <ul><li>Manage credit insurance policies to protect the company against potential bad debts.</li><li>Liaise with insurance providers to ensure adequate coverage and timely claims processing.</li><li>Maintain accurate records of insured accounts and ensure compliance with insurance terms.</li></ul> 3. Cash Collection <ul><li>Oversee and ensure timely collection of receivables to maintain healthy cash flow</li><li>Manage service provider and oversea the daily operations. Ensure clear SOP for smooth operations.</li><li>Develop and implement strategies to reduce overdue accounts and improve Days Sales Outstanding.</li><li>Collaborate with sales, customer service teams, and customers to resolve disputes, facilitate prompt payments, and maintain strong relationships for smooth credit and collection processes.</li></ul> 4. Credit Policy Enforcement <ul><li>Develop, implement, and maintain the company’s credit policy to ensure consistent and fair credit practices as per the group norm.</li><li>Act as the gatekeeper to enforce credit policies and procedures, ensuring no undue risks are taken.</li><li>Provide training and guidance to internal teams on credit policies and best practices.</li></ul> 5. Risk Management <ul><li>Identify, assess, and mitigate risks related to credit and cash collection.</li><li>Prepare regular reports on credit performance, overdue accounts, and risk exposure for senior management.</li><li>Proactively recommend improvements to credit processes to enhance efficiency and reduce risks.</li></ul> 6. Engaging in FX topic <ul><li>Providing the details of customer payment&nbsp;</li><li>Providing the landing estimation of AR.</li></ul> Requirements: <ul><li>Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.</li><li>3 years of experience in credit management, accounts receivable, or a similar role.</li><li>Experience in managing credit insurance policies is highly desirable.</li><li>Familiarity with industry-specific credit practices and regulations in FMCGs.</li><li>Professional certification in credit management (e.g., CICM, NACM) is a plus.</li></ul>

Responsibilities:﻿ Proactive Disruption Management: <ul><li>Actively monitor ocean shipments, identifying potential disruptions before they escalate.</li><li>Use various tools to identify issues and take immediate action to communicate delays or disruptions to stakeholders.</li><li>Work directly with marine carriers, drayage providers, freight forwarders, ports and customers to resolve delays.</li></ul> Effective Communication: <ul><li>Serve as the primary point of contact for in-transit shipments with marine carriers, Customer Service Representatives (CSR), and Demand Resource Planners&nbsp;</li><li>(DRP) to communicate issues and implement corrective measures.</li><li>Ensure timely updates on shipment delays and disruptions are communicated to all stakeholders.</li></ul> Data-Driven Action: <ul><li>Regularly analyze shipment data to identify trends and potential disruption risks, developing proactive strategies to prevent delays.</li><li>Utilize tools including SAP, PowerBI, Excel, Visibility Vendors, etc. to extract and compare shipment data, ensuring real-time decision-making.</li></ul> Continuous Improvement: <ul><li>Proactively suggest process improvements related to data accuracy, carrier compliance, and system enhancements to minimize disruptions.</li></ul> Reporting and Analysis: <ul><li>Extract, summarize, and report findings on marine shipment data as needed, providing insights that support logistics operations and decision-making.</li><li>Track and trace business-specific requests, ensuring that all initiatives are aligned with improving shipment outcomes.</li></ul> Requirements: <ul><li>Bachelor’s Degree in Commerce, Science, Supply Chain, or Operations.</li><li>1-2 Years of Experience in Logistics or Supply Chain Operations.</li><li>Experience with SAP, Real Time Visibility Vendor, PowerBI, Excel, Salesforce, etc</li></ul>

Responsibilities: <ul><li>Responsible for building capabilities through the deployment of the AM COE to enable standard process standards to be embedded and drive improved and sustainable operational results within the site.&nbsp;</li><li>Facilitate monthly performance AM CoE review with the site AM CoE members.&nbsp;</li><li>Participate in monthly KWS call with the Regional Lead of AM CoE.</li><li>Lead governance process to ensure the effective delivery of the AM program and activities.</li><li>Actively engage with the Regional CoE lead to devise strategy and execution of existing and future AM CoE Phase development and deployment.</li><li>Ensure the use of AM tools are being adopted to drive business process excellence and deliver business results, while developing, training, and supporting cross functional teams across the site on AM tools.</li><li>Support the implementation of Digitalization on AM apps at site level.&nbsp;</li><li>Provide training on AM CoE tools.&nbsp;</li><li>Set targets and ensure key performance metrics are available to be published for AM, updating key stakeholders on a regular basis, escalating issues accordingly to the appropriate channels.&nbsp;</li><li>Ensures the use of best practices and applies lessons learned from previous projects; shares lessons learned with other project management team members. Prove linkage of key performance indicators to business process effectiveness. Document and institutionalize controls.&nbsp;</li><li>Responsible for supporting the execution of relevant projects within assigned area / shift.</li><li>Responsible for monitoring, analysis and keeping the control of the process for the line by strict monitoring and variation analysis of the production plan.</li><li>Ensures that the personnel comply with Safety and Food Safety regulatory requirements throughout their lines.</li><li>Accountable for participating in the Safety Seven program by performing the Gemba walks while ensuring that operations personnel comply with all the policies, programs and activities focused on preventing injuries, sickness and environmental sustainability. All this, through safe behaviors, K-Value alignment and the belief that all injuries are preventable.</li><li>Accountable for participating &amp; close on the identified actions from the Gemba walks (Golden Six) and participates in the scheduled walks.</li><li>Responsible for complying with good manufacturing practices. If a food safety variation is identified, this person is responsible for final reporting together with Line Manager and following up on corrective actions after agreement with relevant department such as QA, Engineering &amp; Technical team.</li><li>Ensures the implementation and follow up of actions resulting from root cause analysis, enabling problem-solution sessions related to the equipment and continuous improvement.</li><li>Active participation, analyses &amp; understand with other COE’s, all the line shutdowns, variations, OEE Trends, waste and generates action to avoid them.</li><li>Leads improvement projects for the line oriented to generate savings and increase productivity to directly impact the OEE and comply with the plant savings pipeline.</li><li>Responsible for giving weekly and monthly visibility of all activities related to their line by giving service needs for their lines, therefore job planned accordingly.</li><li>Ensures compliance with the company Work Systems (KWS) culture across all Supply Chain functions to enhance ways of working driving towards being KWS compliant Manufacturing Plant.</li><li>Responsible for managing the operation team (HR process): vacation, absence, leaves, extra hours, as well as execution of disciplinary actions.</li><li>Ensures the technical and leadership competency development of their Shift Managers &amp; development of the operative personnel.</li><li>Maintains high motivation, productivity and work environment levels among the production personnel by establishing and keeping permanent contact and good communication to identify their needs and concerns.</li><li>Other duties as assigned.</li></ul> Requirements: <ul><li>This position requires the applicant who is tertiary educated in a manufacturing or other supply chain operations discipline.</li><li>Demonstrated ability to manage complexity coupled with strong problem solving, negotiating, and decision-making skills.</li><li>Strong knowledge of manufacturing within a FMCG operation.</li><li>Experience in implementing lean manufacturing techniques., AM, continues improvements tools in processes.</li><li>Strong people management is required coupled with the ability to work cross functionally across the organization.&nbsp;</li><li>Able to communicate and influence at all levels of the organization.</li></ul>

Responsibilities:﻿ <ul><li>Process freight invoices for payment. Investigating and resolving freight invoices that are on hold for review.</li><li>Ensure transportation carriers are paid within established payment terms.</li><li>Audit rates and freight invoices for accuracy. Ensure systems are updated with missing and incorrect information.</li><li>Interface with transportation providers and company Transportation Associates to resolve invoice discrepancies and communicate payment details.</li><li>Run and distribute reports as required. Need to be MIS report savvy with understanding of all latest tools.</li><li>Support all financial audit request related to internal and external audit of freight payments.</li><li>Ensure to monitor &amp; work on open accruals &amp; thereby ensuring aging between accruals vs invoice postings is kept to 30days or less.</li><li>Drive, monitor &amp; track the hard copies against the transaction entries in SAP with an objective to ensure on-time payment.</li><li>Involve in VAS handling validation &amp; be primary face of contact for carriers. Proactively drive &amp; address all open issues/queries in an organized manner.</li><li>Initiate &amp; drive process improvements by standardizing &amp; defining the process.</li><li>Work in testing and give feedback.</li><li>Support on Project related queries &amp; be backup to project team member</li></ul> Requirements: <ul><li>Bachelor’s Degree in Logistics or Finance related Professional Experience (in what processes and function)</li><li>0-3 years relevant experience in logistics or accounting related activities in product/manufacturing/ Shared Services.</li><li>Knowledge of accounts payable functions and procedures.</li><li>Expertise on advanced excel &amp; other Microsoft tools.</li><li>Familiarity with electronic invoicing.</li><li>Prior experience with transportation / logistics software a plus</li><li>Strong Documenting knowledge backed up with analytical skills.</li><li>Excellent interpersonal and communication skills</li></ul>

Responsibilities: Safety and Quality: <ul><li>Proactively drive safety and quality performance of the project portfolio within the scope of responsibility Customers.</li><li>Establish and promote service-minded culture and outside-in thinking in customer project management, and drive the adaptation of best practices related to customer journey and customer experience management</li><li>Capture and feed Voice of Customer throughout the customer project; especially related to how manages the project</li></ul> Project Management Governance : <ul><li>The MP PMO Director owns the MP Project Management Governance model and is responsible for its review, updating and deployment across the APM Area. </li><li>The model defines the responsibilities and accountabilities of both Area and Front Lines and, specifically includes:</li></ul> Project Audits: <ul><li>Risk and Opportunity (R&amp;O) Management analysis, from pre-tender through to the Project execution period</li><li>Tender reviews and sign-off</li><li>Project financial reviews</li><li>Project Steering Reviews</li><li>Project monitoring reviews, such as PCGs</li><li>Start-up meetings</li></ul> Program and project management: <ul><li>Measure, monitor and support project portfolio planning, forecasting and execution</li><li>Facilitate portfolio governance</li><li>Provide guidance in tender development and project planning, execution and governance</li><li>Optimize project management resources and their allocation across the portfolio</li><li>Support and coach project managers, perform project reviews</li><li>Ongoing review of Project Management tools and where required drive development and deployment</li></ul> Leadership and people development: <ul><li>Contribute to strategic planning and decision-making to develop and implement a strategy for MP Project Management that is aligned with the organization’s overall vision and its current and long-term business objectives.</li><li>Project management development across APM leading to internal / external certifications</li><li>Develop a pipeline of Senior Project Managers who can take on larger, more complex projects in differing FLs/countries.</li><li>Lead and develop the PMO team and project management professionals to achieve budget, safety, quality and customer satisfaction goals. Identify and address competence development needs for project managers, planners, project and order admins, and quantity surveyors&nbsp;</li><li>Contribute to Delivery Operations strategic planning and decision-making to drive project management capabilities in line with the overall vision and business objectives</li></ul> Delivery Operations management: <ul><li>Work with other Delivery Operations staff and teams to ensure correct and consistent use of project management policy, processes and tools, and appropriate resource allocation to support this</li></ul> Business performance: <ul><li>Measure and monitor project portfolio performance, identify improvement opportunities and drive actions to improve business performance</li><li>Set targets for and manage the performance of the PMO team</li><li>Establish PMO budget and monitor customer service, safety, quality and financial performance to optimize resources and prioritize investments</li><li>Provide input and feedback about changes needed the client Way</li></ul> Requirements: <ul><li>Minimum 15 years of related experience, with at least 3 years as a PMO Director or Project Director for large-scale projects.</li><li>Customer relationship management skills and experience</li><li>Customer project management and portfolio management skills and experience</li><li>Knowledge of construction industry contracts, business practices and their management</li><li>Financial, business and process management knowledge</li><li>Basic knowledge of installation methods and site management</li><li>Experience and are comfortable working in a matrix environment, ability to influence stakeholders, develop strong collaboration to move projects forward.&nbsp;</li><li>Experience in project management forecasting, cash flow management and understanding the risks and opportunities within projects.&nbsp;</li><li>Ability to coach and develop Project Managers / Director for countries within APM.</li><li>Knowledgeable and proficient in project management tools.&nbsp;</li></ul>

Brookfield Culture
Brookfield has a unique and dynamic culture.  We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader:  Entrepreneurial, Collaborative and Disciplined.  Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.
Job Description 
Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups, comprised of approximately 6,500 users. The Deskside Technician is the face of Technology Services, providing first-line support to end users. 
The Technical Support Specialist will report to the Team lead, Deskside.  In addition to incident logging, resolution, and ownership, the Deskside Technician will collaborate with team members and other Technology Services teams to maintain and improve the end user experience of all Brookfield users. 
The ideal candidate for this role will possess the following attributes.
•	Accountability – candidate has a sense of ownership when troubleshooting a problem and will see things through to completion.
•	Professionalism - candidate maintains composure and integrity while providing timely support to end users.  
•	Detail Oriented – candidate takes the time to listen and understand the issue and works with the appropriate teams to resolve. 

Responsibilities:
•	Provides exceptional deskside and remote support to Brookfield users.
•	Owns and follows up on IT support requests and problem tickets until user confirms resolution. 
•	Provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals.
•	Provides technical training to end users. 
•	Ensures past incidents and resolutions are documented appropriately according to knowledge management standards. 
•	Positively represents Brookfield Technology Services with professionalism in all interactions. 
•	Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution.
•	Collaborates with other team members to provide efficient, full-service support. 
•	Participates in testing new desktop technologies and software. 
•	Technician must maintain professionalism, good attitude and appropriate behavior with all users and vendors.
•	Technician will provide customer technical education, and support high level technical problems.
•	Assists, encourages, and serves as a backup to other team members.
Technical Skills
Knowledge of the following:
•	ITIL Methodology
•	Proficient with the following technologies: 
o	Windows 10 & 11, 
o	Microsoft Office (O365)
o	Internet Browsers, 
o	Local Account Management, 
o	Installs and removals, Registry, Command line, Service management systems and System Management Tools,
o	MFA (Microsoft Authentication)
o	VPNs
•	Proficient with the following hardware:
o	Desktop / Laptop
o	iPad/iPhone, 
o	Android Phones/Devices 
o	Printers
o	Cisco Video Conferencing equipment, 
o	Teams phones
•	Knowledge of wide area networks (SDWAN), TCP/IP, and Server OS is desired.
Experience
•	5+ years of related experience
•	Bachelor’s degree in computer science, business computing, or a related field, or equivalent combination of education, certification, and experience.
•	Preferred experience with financial services, with front office support a plus
•	Experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows and/or Mac desktop operating systems and software.
•	Strong and effective customer relationship management skills and process/practice experience
•	Experience working with third-party service provider service delivery execution and business governance.
•	Experience with ServiceNow ticketing system preferred, but not required.
•	Understands the importance and is vigilant with Cybersecurity matters.



Responsibilities:
•	Provides exceptional deskside and remote support to Brookfield users.
•	Owns and follows up on IT support requests and problem tickets until user confirms resolution. 
•	Provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals.
•	Provides technical training to end users. 
•	Ensures past incidents and resolutions are documented appropriately according to knowledge management standards. 
•	Positively represents Brookfield Technology Services with professionalism in all interactions. 
•	Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution.
•	Collaborates with other team members to provide efficient, full-service support. 
•	Participates in testing new desktop technologies and software. 
•	Technician must maintain professionalism, good attitude and appropriate behavior with all users and vendors.
•	Technician will provide customer technical education, and support high level technical problems.
•	Assists, encourages, and serves as a backup to other team members.


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109 testing operations Jobs found

Director, Legal Counsel

Security Partner Lead, Strategic Partners

Large Deal Pursuit Manager

Vice President - Government Relations & Public Affairs, Africa

Credit Controller

Logistics Assistant

Line Manager (Improvement)

Logistics Analyst

Area Major Project PMO Director, APAC, MEA

Technical Support Specialist

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109 testing operations Jobs found

Director, Legal Counsel

Security Partner Lead, Strategic Partners

Large Deal Pursuit Manager

Vice President - Government Relations & Public Affairs, Africa

Credit Controller

Logistics Assistant

Line Manager (Improvement)

Logistics Analyst

Area Major Project PMO Director, APAC, MEA

Technical Support Specialist

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

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Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.