Business Assistant - Contractual role

Multi-Vendor COE - PLM

Associate - Cyber Security Services

Business Consultant - EDI

Responsibilities: <ul><li>Takes responsibility for the administrative and organizational follow-up of BEST and teams activities.</li><li>Takes care of all administrative and technical assistance: organization of business travel, processing mail, orders for office equipment and stationery, etc.</li><li>Organizes and coordinates the Director’s activities, calendar management, expenses claims submission, travel bookings of flight and hotel.</li><li>Gathers, communicates, and dispatches information throughout the team.</li><li>Handles delicate and unexpected situations and facilitates the resolution of ongoing problems.</li><li>Arrange and coordinate team engagement activities.</li><li>PO management and creation.</li><li>Courier management, prepares courier documents for requests.</li><li>Manage BEST Email distribution list.</li><li>Distributes monthly Personal Use and Staff Purchase orders.</li><li>Upon request, manage Zone visitors hotel accommodation and transportation bookings.</li><li>Upon request, submits visitor registration to Facilities Management.</li><li>He / she reports directly to BEST Director.</li></ul> Requirements: <ul><li>An in-depth knowledge of the industry</li><li>Excellent written and verbal communication skills</li><li>Capable of organizing/optimizing the activities of the senior leadership.</li><li>Anticipates, take the initiative, and handles priorities.</li><li>Carries out all team activities while displaying a sense of service, availability, and responsiveness.</li><li>Works alongside relevant networks to ensure smooth communication, while respecting rules on discretion and confidentiality.</li><li>Ability to manage complexity and dynamic business situation.&nbsp;</li></ul>

Responsibilities: <ul><li>Creating and verifying item data to maintain acceptable levels of data quality and integrity</li><li>Update the global price list, item and price information.</li><li>Provide support in the error handling process.</li><li>Continuously drive on process improvement and adheres compliance to all SLAs and KPIs.</li><li>Address any issues, questions and problems in accurate and timely manner</li><li>Identify and correct data entry errors</li><li>Interact with customers and other teams to obtain data requirements for new and existing Services.</li></ul> Requirements: <ul><li>Upto 3 years of work experience.</li><li>Working knowledge of SNC – Service Now or any other ticketing tool.</li><li>Work Experience in SLA driven Work Environment.</li><li>Strong analytical ability</li><li>Ability to meet Internal Customer driven deadlines (demanding hours requiring time management skills)</li><li>Passion to continuously learn and grow</li><li>Dedication to exceeding Internal Customer expectations</li><li>Proactive attitude</li><li>Good interpersonal skills</li><li>Outstanding communication skills (written and oral)</li><li>MS office suite with good working experience in MS Excel</li><li>Graduate</li></ul>

Responsibilities: <ul><li>As an Associate – Cyber Security Services you will provide 24x7 technical support for issues that involve our Cloud Managed Services customers cloud services. You will operate under pressure to isolate problems which are directly affecting our customer systems.</li><li>Using your experience, technical knowledge and company provided Knowledge Base Articles you will identify a customer’s needs and resolve Incidents or Service Requests. If an escalation is needed when troubleshooting, you have the support of your tier 2 peers.</li><li>You will be working in a fast-paced environment supporting our customers around the world. You will need to keep your skills up-to-date and relevant for the cloud technologies which we offers services for.</li><li>You will monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets. Your excellent written language skills will be used to communicate with customers through email and the IT Service Management tool.</li><li>Your excellent spoken language skills will be used for communication with customers as required; keeping them informed of incident progress, notifying them of updates for Service Requests.</li><li>The team which you work in provides support services focused on security technologies across Workplace, Data Center and other cross functional line of services. As a member of this team you will have the opportunity to develop your deep technical knowledge or broaden your skills across the different Practice areas.</li><li>Perform health checks on security solution regularly and help detect</li><li>incidents before there is any impact</li><li>Monitor and measure system resources, and if needed, resolve Issues related to</li><li>security incidents related to emails, changes and problem tickets;</li><li>Provide inputs to technical documents based on repeat incidents and help assist</li><li>SMEs during problem resolution;</li><li>Provide inputs to technical documents based on repeat incidents and help assist</li><li>SMEs during problem resolution</li><li>Troubleshoot security related service issues as they occur and follow up with after action reviews;</li><li>Follow Incident, Request, Problem, Change and Access Management processes</li></ul> Requirements: <ul><li>Minimum 3+ years of experience working in a Security Operation Centre</li><li>Have a good understanding and awareness of 2 or more of the following:</li><li>Proof Point ,FireEye ,Trend Micro Deep Security, Trend Micro ApexOneDigital Guardian, Qualys Guard / Metasploit / Nessus Tenable, Microsoft M365,McAfee CASB, Cisco Meraki, Splunk Enterprise and Security, Okta, CyberArk</li><li>Have a good understanding of ticket management and service requests</li><li>Have a good understanding of Security Operations and Service Delivery</li><li>Exposure to ISO 27001, PCI related certification and compliance practices</li><li>Awareness and expertise of using at least 1 Enterprise Ticketing system</li><li>ITIL processes in supporting Security Solutions and Service Delivery</li><li>Engineering Degree in Computer Science or Technical Degree with certifications in Information Technology or Information Security</li><li>Good command in English, other foreign languages are a plus;</li><li>Good cross-cultural communication skills;</li><li>Ability to interact with various teams and customer;</li><li>Be a Team Player and Fast Learner;</li><li>Share best practices and proactively suggest continuous improvement;</li><li>Escalate operational issues to management when needed;</li><li>Willing to work in 24x7 shifts</li><li>Cisco certifications such as CCNA</li><li>Microsoft certifications such as MCSA, MS-100, MS-101 and MS-500</li></ul>

Responsibilities: <ul><li>Take over Vendor and Publisher integration task and / or work together with the global end to end Team and responsible departments, based in different locations globally, in day-to-day business. This includes the end-to-end product management, including organization of the kick-off, requirement gathering, analysis and implementation tasks related to order and invoice integration and other integration tasks.</li><li>Provide support for all Vendors and Publishers integration related tasks and tickets (requests &amp; incidents) as described below, assigned through the Ticketing System (ServiceNow) and escalate as needed.</li><li>Standard Level Agreements (SLAs) defined by BIT have to be met.&nbsp;</li><li>Order &amp; Invoice Integration</li><li>Set up new EDI mappings &amp; connections&nbsp;</li><li>Gather necessary information and requirements (work in EDI tool and ERP system)</li><li>Communicate required system changes to responsible parties, e.g. by preparing change requests</li><li>Analyse message formats and make adjustments in EDI tool if needed.</li><li>Analyse the process chain in regards to error occurrences. Provide root cause of the issue and optionally a solution or workaround.</li><li>Order &amp; invoice integration related support:</li><li>Documents sent through EDI connections could not be forwarded to ERP or to partner’s systems</li><li>Upload into ERP system shows errors (assigned to wrong customer, data not uploaded into correct fields)</li><li>Monitoring (EDI error logs, down times), inform Stakeholders, Testing, Training</li><li>Define &amp; execute tests for: New EDI mappings, new EDI connections</li><li>New EDI configuration changes such Certificate changes for trading partners etc.</li><li>Execute Vendors and Publishers integration related tests when there are change requests implemented in the ERP system or other connected applications and systems.</li><li>Prepare documentations &amp; manuals (internal &amp; external), work on release note documentation based on functionality changes / definitions for mappings</li><li>Provide VENDORS AND PUBLISHERS Trainings Sessions internally and externally</li><li>Collaborate with product owner, product manager, end to end team (depending on Vendor/Publisher engagement) Finance, Master Data Management and Procurement.</li></ul> Requirements: <ul><li>Bachelor’s or Master Degree in Applied Computer Science or similar</li><li>Minimum of 5 years’ experience in B2B EDI Integration area in an international environment</li><li>Vast knowledge of EDI messages and standards. Standards such as ANSI XI2, EDIFACT, JSON etc, messages such as 850,810,855, 856, ORDERS,INVOIC etc.</li><li>Vast knowledge of communication protocols like AS2, https, sftp</li><li>Good to have knowledge on API integrations, Cxml, XML, IDOC etc.</li><li>Good knowledge of SQL.</li><li>Strong analytical skills with good balance of conceptual and pragmatic thinking</li><li>Experienced EDI consultant, very good coordinator and organizer.</li><li>Efficient and customer-oriented worker with high quality awareness and goals</li><li>Working independently and well structured</li><li>Excellent communication skills and very good English Skills</li><li>Experience with ERP system / Navision preferable</li></ul>

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4 ticketing Jobs found

Business Assistant - Contractual role

Multi-Vendor COE - PLM

Associate - Cyber Security Services

Business Consultant - EDI

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4 ticketing Jobs found

Business Assistant - Contractual role

Multi-Vendor COE - PLM

Associate - Cyber Security Services

Business Consultant - EDI

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.