Accounts Executive

TA Specialist

HR Partner IV - SEA

HR Partner IV - RBA Lead

Senior Operations Manager

Infrastructure Finance Analyst (Graduate)

Associate Director - HRBP

Senior Manager - Revenue Management

Senior Corporate Strategy Analyst

Senior Manager - Customer Experience

Responsibilities: Accounts Payable – Third-Party and Staff Claims Processing: <ul><li>Responsible for posting and processing payments for third-party AP invoices and staff claims for two Thailand entities.</li><li>Verify all third-party AP invoices and staff claims to ensure approvals and relevant supporting documents are in place according to the DOA before payment.</li></ul> Accounts Payable – Intercompany Processing and Group System (HFM) Biannual Reconciliation: <ul><li>Responsible for posting and processing payments for intercompany AP invoices for two Thailand entities.</li><li>Verify all intercompany AP invoices to ensure approvals and relevant supporting documents are in place according to the DOA before payment.</li><li>Obtain Statement of Accounts from inter-company suppliers and reconcile with AP Aging in SAP B1.</li><li>Resolve any disputes with intercompany suppliers.</li><li>HFM reconciliation: Upload and match HFM transactions.</li></ul> Cashflow &amp; Loan Management: <ul><li>Provide the monthly cash outflow and inflow forecast for review by Senior Accountant.</li><li>Contribute to maintaining adequate cash flow for operations and proactively alert the Senior Accountant of any foreseeable cash flow issues.</li><li>Ensure loan repayments and interest payments are promptly processed according to the due date/payment terms.</li></ul> Tax Related – VAT/WHT: <ul><li>Prepare VAT/WHT filing/certificates/payments for review by Senior Accountant.</li></ul> Accounts Receivable Tasks: <ul><li>Follow up on collections from customers before the due date or when overdue.</li><li>Record AR transactions in SAP.</li><li>Send AR Aging report to Sales and AR incoming report to Senior Accountant monthly.</li><li>Issue AR Credit Notes based on approved CN form.</li></ul> Other Accounting Tasks: <ul><li>Update exchange rates in SAP and perform month-end revaluations.</li><li>Creation/maintenance of customer and vendor records in SAP.</li><li>Prepare and manage bank guarantees.</li><li>Support audits by providing required documents to external and internal auditors.</li><li>Undertake any ad hoc finance assignments as required.</li></ul> Requirements: <ul><li>Degree in Accounting</li><li>Ability to read and communicate in English would be preferred</li><li>Financial Accounting (AP/AR/Tax)</li><li>Administration of intercompany and third-party invoices, as well as staff expense claim payments</li><li>Microsoft Office including Excel and Word</li></ul>

Responsibilities: Executing Hiring Strategies: <ul><li>Collaborate with business leaders, HR partners, and Business teams to understand short- and long-term hiring needs.</li><li>Develop hiring plans, agreed Global SLAs are aligned with the Business Goals</li><li>Stay informed about industry trends, market conditions, and emerging hiring practices &amp; tool</li></ul> Talent Sourcing &amp; Pipeline Development: <ul><li>Build and maintain a strong pipeline of candidates for various key roles such as NPD, NPI, PDE, MPDE and many more.</li><li>Develop and implement innovative hiring strategies using Market intelligence &amp; Talent Mapping tools.</li><li>Leverage a mix of sourcing channels: Internal/External career sites, Social Media Hiring such as LinkedIn, TikTok, Instagram, Facebook etc., Job Boards such as JobStreet, Monster</li><li>Familiar with hiring tools such as HireEz, ZoomInfo.&nbsp;Leverage employee referrals, and University hiring</li></ul> Employer Branding &amp; Candidate Engagement: <ul><li>Position the company as an employer of choice in the Engineering, Tech and manufacturing space.</li><li>Create content and campaigns targeting industry professional (e.g., webinars, blog posts, meetups, TechEvents)</li><li>Craft compelling job descriptions and recruitment materials tailored for manufacturing, Production and Engineering professionals</li></ul> Full-Cycle Recruitment: <ul><li>Manage end-to-end recruitment: sourcing, screening, interviewing, offers &amp; compensation negotiation and onboarding</li><li>Collaborate with hiring managers to define role requirements and ideal candidate profiles.</li><li>Implement structured interview processes, including technical assessments</li></ul> Stakeholder Management: <ul><li>Act as the primary liaison between candidates and internal stakeholders</li><li>Provide regular hiring updates, metrics, and insights to leadership</li></ul> Data-Driven Recruiting: <ul><li>Use analytics to track sourcing effectiveness, time-to-hire, offer acceptance rates, and pipeline health.</li><li>Ensure Global Hiring Metrics, SLA and targets are aligned and achieved</li><li>Publish Daily / Weekly / Monthly / Qtrly reports on the efforts and progress</li><li>Optimize hiring funnel using recruitment metrics and KPI</li></ul> Requirements: <ul><li>5+ years of recruitment experience, with strong hands-on exposure to direct/permanent hiring in manufacturing or industrial environments.</li><li>Proven experience managing end-to-end recruitment — sourcing, screening, interviewing, offer management and onboarding coordination.</li><li>Strong capability in hiring technical, engineering, production, maintenance and other manufacturing-related positions across various levels.</li><li>Excellent stakeholder management skills, with the ability to work closely with hiring managers and business leaders to understand requirements and deliver hiring targets.</li><li>Strong local talent sourcing network in Chonburi / Eastern Economic Corridor (EEC); proficiency in Thai and English with strong communication and candidate-engagement skills.</li></ul>

Responsibilities: HR Policy &amp; Governance <ul><li>Develop, review, and continuously improve company HR policies, procedures, and guidelines to ensure consistency, transparency, and full compliance with regulatory and corporate standards.</li><li>Establish and maintain a structured policy management framework, including standardized documentation, approval workflows, version control, and audit trails.</li><li>Own the lifecycle of HR policies, from drafting, stakeholder alignment, approval, communication, to periodic review and retirement.</li><li>Monitor, interpret, and analyze local labor laws and regulatory changes, translating them into actionable HR policies and practices.</li><li>Proactively assess compliance risks and update policies and processes to mitigate potential legal or operational exposure.</li><li>Design and deliver training programs for employees and managers on HR policies, compliance requirements, and best practices, ensuring strong understanding and adoption.</li><li>Develop clear and effective communication strategies to ensure timely and consistent dissemination of HR policy updates across the organization.</li><li>Partner with HR teams, Legal, and business stakeholders to drive effective implementation and adoption of policies across all functions.</li><li>Track policy implementation, monitor adherence, and conduct regular compliance audits and risk assessments to ensure consistent application across departments.</li><li>Maintain proper documentation and reporting for audits, internal reviews, and regulatory requirements.</li></ul> Project Management <ul><li>Lead and support the execution of global, regional, and local HR initiatives and projects, ensuring alignment with business priorities and HR strategy.</li><li>Develop detailed project plans, including scope definition, timelines, milestones, resource allocation, and risk management plans.</li><li>Monitor project progress, identify risks or bottlenecks, and implement mitigation actions to ensure timely delivery.</li><li>Coordinate cross-functional stakeholders, ensuring clear roles, responsibilities, and effective collaboration across teams.</li><li>Provide regular project updates, reporting status, risks, and outcomes to key stakeholders and leadership.</li><li>Drive standardization and continuous improvement through project learnings, best practices, and process optimization.</li><li>Ensure all projects comply with internal policies, governance standards, and external regulatory requirements.</li></ul> Requirements: <ul><li>Bachelor’s degree in Human Resources, or related field.</li><li>Minimum 5+ years of HR experience, preferably within a MNC Manufacturing company environment.</li><li>Hands-on experience in localizing HR policies and employee handbooks across APAC countries, including China, with sound knowledge of labor law compliance and HR governance practices.</li><li>Proven experience in reviewing, localizing, and implementing HR policies across APAC countries, including China, ensuring alignment with local employment legislation, regulatory requirements, and business needs.</li><li>Solid understanding of labor laws, HR compliance practices, and policy governance.</li><li>Strong communication, interpersonal, and presentation skills, with the ability to influence stakeholders at all levels.</li><li>Excellent written communication skills with attention to detail in policy documentation.</li><li>Strong analytical and problem-solving abilities with a proactive, solution-oriented mindset.</li><li>Proficient in HR systems and digital tools (e.g., HRIS, case management, MS Office).</li><li>Ability to manage multiple priorities and deliver results in a fast-paced environment.</li></ul>

Responsibilities: <ul><li>RBA Compliance &amp; Customer Expectations</li><li>Lead full implementation of RBA Code of Conduct to meet strict customer audit requirements.</li><li>Align site practices with both:</li><li>RBA standards</li><li>Malaysian labour regulations (Employment Act, Act 446, etc.)</li><li>Act as the primary interface with customers for all RBA/social compliance matters.</li></ul> Audit Management <ul><li>Own and manage:</li><li>RBA VAP audits</li><li>Customer social compliance audits</li><li>Prepare full audit readiness including:</li><li>Documentation (payroll, time records, policies)</li><li>Site walkthroughs and mock audits</li><li>Worker interview preparation</li><li>Drive fast turnaround of CAPA closures</li></ul> Foreign Worker &amp; Labour Compliance (Core Focus Area) <ul><li>Oversee compliance in:</li><li>Recruitment practices (agents, fees, contracts)</li><li>Passport handling and freedom of movement</li><li>Working hours &amp; overtime (strict monitoring required)</li><li>Ensure compliance with:</li><li>Zero forced labour expectations (high scrutiny from US/EU customers)</li><li>Partner with HR and hostel management on:</li><li>Worker onboarding &amp; orientation</li><li>Multilingual communication (BM, English, Bengali/Nepali/etc.)</li></ul> Dormitory &amp; Worker Welfare Management <ul><li>Ensure compliance with:</li><li>Act 446 (Workers’ Minimum Standards of Housing and Amenities)</li><li>RBA housing requirements</li><li>Conduct routine dorm inspections (cleanliness, density, safety).</li><li>Address welfare concerns quickly to prevent escalation into audit findings.</li></ul> Shopfloor Integration <ul><li>Work closely with production to ensure:</li><li>Overtime practices are controlled and compliant.</li><li>Line supervisors understand labour limits.</li><li>Conduct regular checks on attendance, OT, and operator conditions.</li><li>Ensure RBA practices are embedded in operations, not just documentation.</li></ul> EHS &amp; Chemical Compliance Alignment <ul><li>Collaborate with EHS on:</li><li>Chemical management (important in semiconductor/PCB environment)</li><li>PPE and safety compliance</li><li>Support alignment with:</li><li>ISO 14001 / ISO 45001 (common certifications in Penang plants)</li></ul> Supplier &amp; Subcon Compliance Support <ul><li>Support screening and monitoring of:</li><li>Local subcontractors, service providers, and labour suppliers</li><li>Ensure alignment with customer expectations on extended supply chain compliance.</li></ul> Training &amp; Awareness (Multicultural Workforce) <ul><li>Conduct practical, easy-to-understand training for:</li><li>Operators (often foreign workers)</li><li>Supervisors and line leaders</li><li>Use multilingual materials and real-life examples.</li></ul> Reporting &amp; Continuous Improvement <ul><li>Maintain audit documentation and compliance trackers.</li><li>Provide regular updates to management on: Risk areas, Audit readiness and Customer feedback</li><li>Drive continuous improvements to maintain competitiveness</li></ul> Requirements: <ul><li>Diploma / Degree in any field, or related field.</li><li>Minimum 7–10 years in: RBA / CSR / Social Compliance / HR Compliance / EHS</li><li>Strong preference for candidates with: Penang E&amp;E / semiconductor / EMS industry</li><li>Proven track record handling customer audits</li></ul>

Responsibilities: <ul><li>Provide strong leadership across Production and Engineering &amp; Maintenance, ensuring operational plans and performance targets are achieved.</li><li>Lead and monitor production, process engineering, technical training, maintenance and related operational activities.</li><li>Drive improvements in productivity, efficiency, cost, quality and customer satisfaction across the manufacturing operation.</li><li>Ensure effective utilisation of machinery, labour, materials and other manufacturing resources.</li><li>Monitor production performance and take timely corrective action where performance deviates from established standards.</li><li>Lead employee development initiatives through effective training, communication, coaching and engagement.</li><li>Drive the Manufacturing Improvement Program, encouraging continuous improvement and operational best practices.</li><li>Ensure effective management and maintenance of production assets and equipment.</li><li>Optimise the use of production materials, equipment and electricity while maintaining appropriate cost controls.</li><li>Ensure operational procedures and practices meet required health, safety, quality and environmental standards.</li><li>Provide leadership and accountability for the sites Occupational Safety &amp; Health management systems.</li><li>Work collaboratively with the wider site leadership team to support customer requirements and overall plant performance.</li><li>Contribute to the development of a strong operational leadership pipeline and a culture of accountability, collaboration and continuous improvement.</li></ul> Requirements: <ul><li>Bachelors degree in Industrial, Chemical, Electrical or Mechanical Engineering.</li><li>Minimum 7 years of experience leading manufacturing and plant operations.</li><li>Strong spoken and written English.</li><li>Demonstrated experience managing sizeable manufacturing operations and developing teams.</li><li>Strong understanding of Production and Engineering/Maintenance operations.</li><li>Knowledge of Statistical Process Control (SPC), Programmable Logic Controllers (PLC) and Production Planning &amp; Inventory Control (PPIC).</li><li>Proven experience or involvement in Operational Excellence programmes such as IWS or comparable manufacturing/production systems used by multinational organisations.</li><li>Strong knowledge of total manufacturing cost management and cost improvement.</li><li>Good understanding of workplace hazards, risk management and maintaining a safe and compliant manufacturing environment.</li><li>Experience in Tobacco manufacturing will be advantageous; relevant experience from FMCG or other complex manufacturing environments will also be considered.</li></ul> What We Are Looking For Beyond technical and operational capability, the successful candidate will demonstrate: <ul><li>Strong leadership presence and the ability to inspire and engage teams.</li><li>A collaborative, one-team mindset and willingness to work across functions and sites.</li><li>Strong business acumen and an understanding of how operational decisions influence cost and business performance.</li><li>A coaching-oriented approach to developing people and future leaders.</li><li>The maturity and breadth to work effectively in a multinational, matrix environment.</li><li>A track record of taking ownership, driving improvement and delivering measurable operational results.</li><li>The ambition and potential to progress into broader site leadership and future GM responsibility.</li></ul>

Responsibilities: Accountabilities Financial Analysis &amp; Modelling Support: <ul><li>Assist in preparing, maintaining and updating financial models for infrastructure projects.</li><li>Support financial analysis including business cases, feasibility studies, valuation exercises and investment assessments.</li><li>Collect and organise financial and operational data required for project evaluations.</li><li>Perform sensitivity analyses and scenario modelling under supervision of senior team members.</li><li>Assist in reviewing project budgets, forecasts, and cost estimates.</li></ul> Research &amp; Market Intelligence; <ul><li>Conduct research on infrastructure sectors, market trends, financing structures and industry developments.</li><li>Monitor relevant regulatory developments, government initiatives and infrastructure investment activity.</li><li>Gather benchmarking information relating to infrastructure assets, concessions, PPP projects and financing structures.</li><li>Maintain internal databases of comparable transactions and market intelligence.</li></ul> Transaction &amp; Project Support: <ul><li>Assist with the preparation of presentations, information memoranda, briefing notes and investment committee materials.</li><li>Support due diligence activities by coordinating information requests and organising documents.</li><li>Assist in tracking transaction workstreams, key milestones and deliverables.</li><li>Support the review and organisation of technical, commercial, legal and financial reports.</li></ul> Stakeholder Coordination: <ul><li>Coordinate with internal departments including Development, Legal, Commercial, Strategy and Operations.</li><li>Support engagement with consultants, advisors and external stakeholders.</li><li>Attend meetings, prepare meeting summaries and track follow-up actions.</li><li>Assist in preparing materials for senior management discussions.</li></ul> Reporting &amp; Administration: <ul><li>Prepare periodic reports, dashboards and management presentations.</li><li>Maintain organised electronic filing systems and document repositories.</li><li>Support preparation of monthly, quarterly and annual reporting requirements.</li><li>Assist in ensuring data quality, consistency and completeness across reports and analyses.</li></ul> Learning &amp; Development: <ul><li>Develop understanding of project finance, infrastructure investments, PPP structures and financial analysis techniques.</li><li>Participate in internal training programmes and professional development initiatives.</li><li>Build familiarity with infrastructure sectors including utilities, transport, district cooling, energy and public infrastructure.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s degree in Finance, Economics, Accounting, Business Administration, Engineering, Mathematics or a related discipline.</li><li>Graduated within the last 0–2 years.</li><li>Strong academic record preferred.</li><li>No prior full-time work experience required.</li><li>Internship experience in finance, investment banking, consulting, real estate, infrastructure, accounting or related fields is advantageous but not mandatory.</li><li>Evidence of strong academic, extracurricular or project-based achievements is desirable</li></ul> Job Specific Skills <ul><li>Strong analytical and numerical skills.</li><li>Proficiency in Microsoft Excel and PowerPoint.</li><li>Basic understanding of corporate finance and financial statements.</li><li>Strong attention to detail and commitment to accuracy.</li><li>Ability to conduct structured research and synthesise information.</li><li>Excellent written and verbal communication skills.</li><li>Strong organizational and time management abilities.</li><li>Willingness to learn and work across multiple infrastructure sectors.</li></ul>

Responsibilities: Strategic HR Leadership: <ul><li>Act as a trusted advisor to executive leadership, influencing business strategy through human capital insights.&nbsp;</li><li>Lead the development and execution of enterprise-wide people strategy aligned with business growth objectives.&nbsp;</li><li>Drive workforce planning, organizational design, and operating model effectiveness across multiple business units.</li></ul> Talent Strategy &amp; Leadership Development: <ul><li>Oversee succession planning and leadership pipeline development for critical roles.</li><li>Drive enterprise talent reviews, ensuring alignment with long-term business needs.</li><li>Shape and sponsor leadership development and capability-building initiatives in partnership with COEs.&nbsp;</li></ul> Organizational Performance &amp; Effectiveness: <ul><li>Lead the performance management framework, ensuring alignment with business priorities and outcomes.</li><li>Define and track organizational performance metrics and ensure continuous improvement initiatives are implemented.</li></ul> Culture, Engagement &amp; Transformation: <ul><li>Champion culture transformation initiatives, fostering engagement, inclusion, and high-performance behaviors.</li><li>Drive employee engagement strategies, leveraging insights from surveys and analytics to influence leadership action planning.</li></ul> Change &amp; Transformation Leadership: <ul><li>Lead enterprise-level change management initiatives, including restructuring, integration, and transformation programs.</li><li>Provide strategic counsel on people implications, risk mitigation, and stakeholder alignment during major business changes</li></ul> Employee Relations &amp; Governance: <ul><li>Ensure governance, compliance, and risk management in line with company policies and UAE labor laws.</li><li>Provide oversight on complex employee relations cases, investigations, and escalations.</li></ul> HR Analytics &amp; Business Insights: <ul><li>Drive data-led decision-making, leveraging workforce analytics to inform strategy.</li><li>Present insights on talent trends, productivity, engagement, and organizational health to senior leadership</li></ul> Collaboration with HR Centers of Excellence: <ul><li>Ensure alignment and integration of HR services across Talent Acquisition, Total Rewards, L&amp;D, and other COEs.</li><li>Lead the localization and execution of group-wide HR initiatives across company.</li></ul> Leadership &amp; Team Development: <ul><li>Lead and develop HRBP teams, ensuring capability building and succession readiness.</li><li>Foster a high-performing, collaborative HR function aligned to business needs.</li></ul> Requirements: <ul><li>Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.</li><li>A Master’s degree or MBA is preferred.</li><li>8–10 years of progressive HR experience, with at least 3–5 years in a business partnering or HR leadership role.</li><li>Proven experience supporting senior leadership and driving strategic HR initiatives.</li><li>Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).</li><li>Familiarity with systems and collaboration platforms (e.g., Microsoft Teams, SharePoint) is preferred.</li><li>Strong verbal and written communication skills in English.</li><li>Interpersonal Skills.</li><li>Employee Relations.&nbsp;</li><li>Organizational Development.</li><li>Additional languages (e.g., Arabic) is an advantage.</li></ul>

Responsibilities: <ul><li>Develop pricing strategies and tactics to drive profitable visitation by implementing effective admissions pricing development strategy, including discounts, seasonal structure, package structure, promotions, and channel strategy</li><li>Manage product offerings to optimize revenues and ensure proper implementation</li><li>Provide the organization with in-depth analyses and actionable business insights to maximize profits through the application of forecasting, pricing optimization and demand management in order to achieve company financial goals.</li><li>Record and analyze sales data to better understand guest/client behavior by identifying trends, patterns, and irregularities in consumer transactions.</li><li>Conduct consumer research to generate insights and create tools that allow for visual analysis of data</li><li>Prepare weekly and monthly reporting in regard to sales and booking data and lead business reviews with stakeholders</li><li>Prepare the production of annual budget by providing insight into future sales volumes and revenues and identifying risks and opportunities</li><li>Create and maintain business relationships with key stakeholders in Sales, Marketing, Distribution, Finance, IT, and Operations to identify opportunities to improve long-term company profits as well as execute the plans on a daily basis</li><li>Conduct competitive research and industry benchmarking to provide background information for the Pricing strategy and Identify industry practices in Revenue Management</li><li>Implement processes and drive recommendations for Sales and Ticketing and identify procedures for effective workflow&nbsp;</li><li>Ensure available technology is fully utilized and understood according to requirements.</li><li>Create and maintain high standards of data quality through system maintenance and audits</li><li>Assist the Sales &amp; Marketing Teams in defining marketing campaigns and sales actions, to ensure that the right people are reached at the right time, in the right place, with the right price</li><li>Set targets for selling and upselling to sales or reservation departments&nbsp;</li><li>Identify gaps and recommend opportunities at both park/assets and corporate level and engage resources into activity planning to achieve revenue targets</li><li>Ensure relevance of pricing research and data used in price recommendations and provide feedback on pricing and packaging</li><li>Ensure relevant reporting is delivered in a timely manner to the right stakeholders</li><li>Identify tools and processes allowing for improved control and visualization and ensure available technology is fully utilized and understood&nbsp;</li></ul> Requirements: <ul><li>Minimum of 5-7 years professional working experience in Hospitality, Tourism, Government, Theme Park industry or FMCG&nbsp;&nbsp;</li><li>Team leadership, coaching, development, recruitment and alignment within Sales, Marketing and eCommerce teams</li><li>Strategic commercial planning and execution</li><li>Degree in Business Administration and/or Hospitality Management</li><li>Experience with pricing strategy and forecasting is essential.</li></ul>

Role Description: <ul><li>This role is part of the Strategy function for the Industrial Solutions Segment, will work on the most important strategic initiatives across the business and will report to strategy manager. </li><li>This position will be based in the city of Bangalore (India) and require 10-20% travel to client locations worldwide to meet colleagues, visit sites, and attend industry conferences. </li><li>India is an important business hub for client, with over 2,000 employees, including R&amp;D, Engineering, Strategy, and other functions.</li><li>This role is part of the Strategy function for the Industrial Solutions Segment, will work on the most important strategic initiatives across the business and will report to strategy manager. </li><li>This position will be based in the city of Bangalore (India) and require 10-20% travel to client locations worldwide to meet colleagues, visit sites, and attend industry conferences. India is an important business hub for client, with over 2,000 employees, including R&amp;D, Engineering, Strategy, and other functions.</li></ul> Responsibilities: <ul><li>In this critical role, the Strategy Analyst will support in developing strategies through key responsibilities in four major areas</li><li>Help to develop strategies that drive above-market organic and inorganic growth</li><li>Gather real-time input as the external environment evolves (e.g., technology, customer needs, regulations, competitors, etc.)</li><li>Help identify new growth platforms, growth opportunities through the identification of attractive market spaces, determining what it takes to win, assessing competitive position and business models, and then helping the organizing to align on the strategic direction and execution plan</li><li>Drive change – helping to implement projects to execute on strategic objectives</li></ul> Additional responsibilities include <ul><li>Collaborate with Corporate Strategy, and business units’ strategy teams to solve complex business problems</li><li>Translate business requests into well-defined problems</li><li>Develop strategies and approaches to fulfil complex project assignments in creative and meaningful ways</li><li>Perform market and competition analyses to generate impact driven insights at global and regional levels</li><li>Identify key trends across markets, industries, and competitors that affect our businesses</li><li>Create analytical models to address key business questions and translate outputs into clear findings and recommendations</li><li>Create compelling storylines to support leadership fact-based decision making</li><li>Support the successful development and deployment of the annual strategy development process</li><li>Track execution of the long-term strategy through a select set of strategy-to-execution KPIs, synthesize implications to the strategic plan and recommend potential course corrections</li></ul> Requirements: <ul><li>Bachelor’s degree, with strong quantitative skills</li><li>An MBA or a Masters degree are desirable but not required.</li><li>Experience in market research, quantitative analysis, management consulting or corporate strategy, as well are a plus</li><li>Experience creating presentations and communicating ideas and plans</li><li>Excellent proficiency in data analytics</li><li>Track record of demonstrated leadership potential through academic, work, and/or community activities</li><li>Strong sense of tact, confidentiality, and maturity</li></ul>

Responsibilities: <ul><li>Provide support to the section head in developing and implementing a strategic vision for the digital channels and customer experience that aligns with the companys overall goals and objectives.</li><li>Develop a roadmap for digital transformation initiatives, including timelines, resources, and budgets</li><li>Identify opportunities to improve digital channels and customer service by staying up-to-date with industry trends and implementing best practices.</li><li>Drive the development and enhancement of customer self-service digital solutions as the Business lead and work along with the IT team – App/ portal, Whatsapp/ Chatbot, Kiosks, Token machines, etc.</li><li>Improve overall customer experience across the prospect and customer journeys from lead generation till sale, and through to post-sale services.</li><li>Revise the processes offered on the self-service channels in context of a digital-first experience.</li><li>Provide the business with customer feedback and insights that enhance customer experience and engagement.</li><li>Ensure all digital touchpoints in the processes, and communications and templates going out to customers and prospects is up to date.</li><li>Collaborate with other departments, such as IT, Marketing, Sales, and Customer care to ensure smooth delivery and operations of digital channels.</li><li>Collaborate with cross-functional teams to drive process improvements for a digital-first approach.</li><li>Lead and oversee transformation projects related to call center operations, including implementing new technology, system upgrades, and process improvements.</li><li>Work closely with the CX team to incorporate customer insights into commercial strategy development, enhancing customer satisfaction and retention.</li><li>Represent the Customer experience team in cross-functional meetings, and provide regular updates to senior management.</li><li>Develop strategies to enhance the customer lifecycle and maximize lifetime value, driving both customer loyalty and revenue growth.</li><li>Leverage advanced analytics to track market performance, customer behavior, and competitive positioning, ensuring decisions are guided by actionable insights.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business Management/ Marketing/ Digital Transformation/ Customer Experience/ Business Analytics, or a related field. Master’s degree - preferred</li><li>Certifications in Business Analytics, Customer Journey Mapping, or Service Design - preferred</li><li>Min. 7-8 years relevant experience in digital technologies and tools with minimum 4 years managing teams and developing and implementing digital strategies.</li><li>Proven experience in delivering digital transformation initiatives within complex organizations, including the development and implementation of customer self-service channels such as WhatsApp, chatbots, and customer portals.</li><li>Prior experience in customer experience design or consumer research and/ or real estate industry is an added advantage</li></ul>

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100 track record Jobs found

Accounts Executive

TA Specialist

HR Partner IV - SEA

HR Partner IV - RBA Lead

Senior Operations Manager

Infrastructure Finance Analyst (Graduate)

Associate Director - HRBP

Senior Manager - Revenue Management

Senior Corporate Strategy Analyst

Senior Manager - Customer Experience

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Skills

Industry

Location

Jobtitle

100 track record Jobs found

Accounts Executive

TA Specialist

HR Partner IV - SEA

HR Partner IV - RBA Lead

Senior Operations Manager

Infrastructure Finance Analyst (Graduate)

Associate Director - HRBP

Senior Manager - Revenue Management

Senior Corporate Strategy Analyst

Senior Manager - Customer Experience

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.