Principal HANA Database Administrator

Sr Manager - Finance and Accounting

Talent Acquisition Coordinator

Senior Business Intelligence Analyst

Continuous Improvement Analyst III

Continuous Improvement Analyst II

Senior Manager Channel Sales

Senior Quality & Reliability Engineer

Finance Business Partner

Supv III Customer Service

Role Description: <ul><li>The Principal HANA Database Administrator will serve as the organization’s top technical authority for SAP HANA database environments.</li><li>This role is responsible for designing, implementing, and optimizing large-scale HANA systems to ensure high availability, security, and performance.</li><li>The individual will lead strategic initiatives, mentor team members, and collaborate with cross-functional teams to support mission-critical enterprise applications.</li></ul> Responsibilities: Architecture &amp; Strategy <ul><li>Define enterprise-level SAP HANA architecture and standards.</li><li>Develop strategies for scalability, high availability, disaster recovery, and security compliance.</li></ul> Database Administration <ul><li>Install, configure, and upgrade SAP HANA systems.</li><li>Perform advanced performance tuning, query optimization, and memory management.</li><li>Monitor system health and proactively resolve issues.</li></ul> Data Management <ul><li>Manage data provisioning, replication, and integration with SAP and non-SAP systems.</li><li>Ensure compliance with data governance and security standards.</li></ul> Leadership <ul><li>Act as a subject matter expert for SAP HANA across the organization.</li><li>Mentor junior DBAs and provide technical guidance to project teams.</li><li>Drive automation and best practices for database operations.</li></ul> Innovation <ul><li>Evaluate emerging technologies and recommend enhancements.</li><li>Lead initiatives to improve efficiency and reduce operational risk.</li></ul> Requirements: Education: <ul><li>Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.</li></ul> Experience: <ul><li>10+ years of database administration experience, with at least 5 years in SAP HANA.</li><li>Proven track record managing large-scale, mission-critical HANA environments.</li></ul> Technical Skills: <ul><li>Expertise in SAP HANA architecture, sizing, and performance tuning.</li><li>Strong knowledge of Linux OS, virtualization, and cloud platforms (AWS, Azure, GCP).</li><li>Familiarity with SAP Basis and integration with S/4HANA, BW/4HANA.</li></ul> Certifications: <ul><li>SAP Certified Technology Specialist – SAP HANA.</li><li>Additional certifications in cloud or database technologies preferred.</li></ul>

Responsibilities: Financial Reporting &amp; Compliance: <ul><li>Prepare accurate monthly, quarterly, and annual financial statements.</li><li>Ensure compliance with applicable accounting standards (Ind AS, IFRS, or US GAAP).</li><li>Manage period-end close processes and general ledger reconciliations.</li><li>Support external and internal audits, ensuring timely resolution of audit points.</li></ul> Cost Accounting &amp; Inventory Management: <ul><li>Monitor and manage inventory valuation, batch costing, and cost of goods sold (COGS).</li><li>Conduct standard vs actual cost variance analysis.</li><li>Collaborate with manufacturing and supply chain teams for real-time cost tracking.</li></ul> Taxation &amp; Regulatory Compliance: <ul><li>Handle GST, TDS, and income tax compliances including returns, reconciliations, and assessments.</li><li>Assist in regulatory compliance relevant to the pharmaceutical industry (e.g., NPPA, CDSCO).</li><li>Maintain records for transfer pricing and other compliance reports (e.g., Form 3CD).</li></ul> Accounts Payable &amp; Receivable: <ul><li>Oversee vendor payments, import transactions, and ensure proper accounting treatment.</li><li>Monitor receivables, perform aging analysis, and coordinate with sales teams for collections.</li><li>Conduct periodic reconciliation of vendor and customer accounts. 5. Budgeting, MIS &amp; Financial Planning</li><li>Assist in annual budgeting and rolling forecasts.</li><li>Provide financial analysis and reports to management (sales trends, cost analysis, profitability reports).</li><li>Develop and automate MIS for enhanced decision-making.</li></ul> Requirements: <ul><li>Minimum 10 years of experience in accounting/finance roles; at least 3–5 years in a senior or lead role.</li><li>Experience in pharma or manufacturing industry is highly preferred. •	Strong knowledge of accounting principles, tax laws, and cost accounting.</li><li>Hands-on experience with ERP systems (SAP, Oracle, Tally, etc.)</li><li>Proficiency in MS Excel and financial reporting tools. •	Strong analytical thinking and problem-solving skills.</li><li>Excellent communication, leadership, and organizational abilities. Nice to Have:</li><li>Experience in handling audits for pharmaceutical R&amp;D or DSIR-registered entities.</li><li>Knowledge of pharma-specific compliance (NPPA reporting, drug pricing, etc.)</li><li>Exposure to internal controls, SOX compliance, or process improvement initiatives.</li></ul>

Responsibilities: 1. Execute Hiring Strategies <ul><li>Collaborate with Regional TA Manager, Business Leaders, HR partners, and Business teams to understand short- and long-term hiring needs.</li><li>Assist in developing and executing hiring plans, executing Global SLAs are aligned with the Business Goals</li><li>Stay informed about industry trends, market conditions, and emerging hiring practices &amp; tool</li></ul> 2. Talent Sourcing &amp; Pipeline Development <ul><li>Build and maintain a strong pipeline of candidates for various key roles such as NPD, NPI, PDE, MPDE and many more.</li><li>Assist the Regional TA Manager to develop and implement innovative hiring strategies using Market intelligence &amp; Talent Mapping tools.</li><li>Leverage a mix of sourcing channels: Internal/External career sites, social media Hiring such as LinkedIn, TikTok, Instagram, Facebook etc., Job Boards such as JobStreet, Monster</li><li>Familiar with hiring tools such as HireEz, ZoomInfo.&nbsp;Leverage employee referrals, and University hiring</li></ul> 3. Employer Branding &amp; Candidate Engagement <ul><li>Position the company as an employer of choice in the Engineering, Tech and manufacturing space.</li><li>Create content and campaigns targeting industry professional (e.g., webinars, blog posts, meetups, TechEvents)</li><li>Craft compelling job descriptions and recruitment materials tailored for manufacturing, Production and Engineering professionals</li></ul> 4. Full-Cycle Recruitment <ul><li>Deliver end-to-end recruitment: sourcing, screening, interviewing, offers &amp; compensation negotiation and onboarding</li><li>Collaborate with hiring managers to define role requirements and ideal candidate profiles.</li><li>Assist implement and monitor structured interview processes, including technical assessments</li></ul> 5. Stakeholder Management <ul><li>Act as the primary liaison between candidates and internal stakeholders</li><li>Provide regular hiring updates, metrics, and insights to leadership</li></ul> 6. Data-Driven Recruiting <ul><li>Use analytics to track sourcing effectiveness, time-to-hire, offer acceptance rates, and pipeline health.</li><li>Ensure Global Hiring Metrics, SLA and targets are aligned and achieved</li><li>Publish Daily / Weekly / Monthly / Qtrly reports on the efforts and progress</li><li>Optimize hiring funnel using recruitment metrics and KPI</li></ul> Requirements: <ul><li>Overall 8+ years of experience with Minimum of 5+ years from relevant industry</li><li>Preferably an Engineer of any discipline, but not mandatory (OR) Bachelor’s degree or higher in business administration or related field</li></ul>

Role Description: <ul><li>The Continuous Improvement EMIA team reports to Operations Automotive EMIA.</li><li>By providing new generation digital solutions to our Operational teams across EMIA, our team creates full transparency and speed in the ongoing digital &amp; lean transformation(s), which will enable all involved functions to leverage data to develop business insights and roadmap updates based upon clearly arranged and understandable data. Due to the extended scope, focusing also on the connecting processes from Supplier(s) to Manufacturing ending at the Customer(s) (internal and external) we will function as ‘the’ differentiator for our Company.</li><li>The Data Scientist Automotive EMIA will report to the Smart Factory Leader Automotive EMIA.&nbsp;</li></ul> Responsibilities:&nbsp; <ul><li>Lead projects and work together with our Automotive EMIA Operations plants, internal (IT, , Corporate Technology, CoE, SC, ..) and external partners in the area of Smart Factory (Applications, ML, AI, DL), aligned with Operations Automotive EMIA Strategy.</li><li>Lead Smart Factory improvement projects (Enhancements) of existing applications together with internal / external supplier and customers (project management) until the level of RTD (Ready To Deploy)</li><li>·Use a combined knowledge of computer science and applications, modelling, statistics, analytics and maths to solve problems.</li><li>Identify and interpret data sources, manage large amounts of data, merge data sources together, ensure consistency of datasets, create visualizations to aid in understanding data.</li><li>Develop, Validate and Deploy (including Training and Coaching of the users) until the level of RTD (Ready To Deploy), Digital Factory Applications, ML models, contributing to waste elimination and efficiency improvements within all Operations functions (Manufacturing, Quality, SC, LOG, ….), this together with our internal and external partners.</li></ul>&nbsp;Requirements: Desired candidate &amp; Qualification <ul><li>Good understanding of a technology driven manufacturing company.</li><li>Knowledge of the core manufacturing technologies: Stamping, Plating, Assembly, Molding.</li><li>Experienced with data visualization tools like PowerBi, Tableau, ThingWorx,..</li><li>Good applied statistics skills, such as distributions, statistical testing, regression, etc.</li><li>Development experience in programming languages R, Python.</li><li>Knowledge, experience in JAVA scripting</li><li>Excellent pattern recognition and predictive modelling skills.</li><li>Excellent understanding of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests, neural networks and deep learning etc.</li><li>Experience in technologies like, Jupyter Notebooks, Numpy, Pandas, Seaborn, Scikit-learn, PyTorch and TensorFlow.</li><li>Exposure to recent developments in Deep Learning, Gen AI, Agentic AI domain.</li><li>Database skills, on-premises and cloud based.</li><li>Experience in AWS is an advantage, functional knowledge of AWS platforms such as Sagemaker, S3, and RedShift.</li><li>Excellent presentation skills in both spoken en written English.</li><li>&nbsp;Excellent and strong communicator</li><li>The ability to translate, explain and bring, complex data science topics to an easy understandable level, speeding up acceptance level in general.</li><li>Bachelor or master’s in data science</li><li>Team player with a solution focused problem-solving mentality.</li><li>Change agent with high Execution level, including training and coaching talents.</li><li>Passioned about the combination of Technology, Data, Analytics and Statistics with link to Quality, Product and Process Engineering</li><li>Inspired by and searching actively for new technologies and methods.</li></ul>

Responsibilities: <ul><li>Facilitate, lead, or coach Kaizen and Kaizen events across the organization.</li><li>Work collaboratively with tool or element owners to implement Continuous Improvement tools.</li><li>Lead and audit Continuous Improvement tools.</li><li>Train teams in Continuous Improvement methodologies, tools, and transformation methods (e.g., 5S, TPM, Value Stream Mapping, VSM-D, CCF, 3P, Lean Manufacturing).</li><li>Facilitate and train teams for transformation Kaizen events in highly impactful areas or production cells.</li><li>Obtain internal certifications such as Novice, Apprentice, and Practitioner level in Continuous Improvement.</li><li>Provide coaching to Novice and Apprentice practitioners.</li><li>Train and coach teams on plant Key Performance Indicators (KPIs).</li><li>Report periodic progress on assigned tools, metrics, and initiatives.</li><li>Conduct capacity analysis and mentor production supervisors on managing line capacity.</li><li>Develop scenarios for capacity planning, including footprint analysis.</li><li>Apply advanced knowledge in line balancing and its implications for realistic planning (cross-training, validations, capacity planning, hiring requirements, etc.).</li></ul> Requirements: Knowledge &amp; Experience <ul><li>Bachelor’s Degree in Industrial Engineering or related field.</li><li>3–5 years of experience in continuous improvement, cost savings, or productivity improvement roles.</li><li>Lean certification required.</li><li>Green Belt or Black Belt certification is desirable.</li><li>Experience in process improvement, Six Sigma, and product/process qualification and validation.</li><li>Bilingual (English/Spanish).</li></ul> Skills <ul><li>Proficiency in Microsoft Office 365.</li><li>Strong skills in Excel (Pivot Tables, Charts, Macros), PowerPoint, MS Project, AutoCAD (or similar), Minitab, and simulation software.</li><li>Knowledge of problem-solving techniques.</li><li>Basic competency in creating dashboards using Power BI.</li><li>Basic knowledge of Power Automate or similar tools.</li><li>Ability to work under pressure with strong communication and teamwork skills.</li><li>Experience influencing all organizational levels to support an Operational Excellence culture.</li></ul>

Overview:﻿ <ul><li>Working with the Lean implementation team to integrate Lean tools into operations as well as drive performance improvement.&nbsp;</li><li>Act as the local subject matter expert for the Lean tools and be responsible for all Lean activities at the local site.&nbsp;</li><li>Develop and conduct the Lean star level plan by driving and monitoring the projects of operation advantage, providing necessary technical support and facilitating cross-functional team to meet the metrics as planned.&nbsp;</li></ul> Responsibilities: <ul><li>Overall manage plant annual lean plan, identifying key improvement priorities to enhance site performance in the eyes of all stakeholders.</li><li>To implement system in plant and achieve Star level plant through improvement activity.</li><li>Conduct site level workshops and VSM transformation projects with focus on achieving operational excellence.&nbsp;</li><li>Systematic to manager plant cost activity, identify/improve/control the efficiency, material, labor and be all aspect of the cost viewing. </li><li>Being responsible fofr driving conversion productivity.&nbsp;</li><li>Key member of global lean committee, share/provide/lead global projects and activities.</li><li>Take role as internal process/cost consultants, to assistant plant manager solve management issues</li><li>Provide leadership on lean thinking, lean processing and lean production, continue to promote the culture of continuous improvement.</li><li>Lead / lean know-how transfer projects, to implement, optimize and solve specific problems in operation&nbsp;</li></ul> Requirements: <ul><li>B.S. Degree in engineering or technical field.</li><li>Minimum 8 years working experiences, 3 years working experiences as Continuous Improvement at least.&nbsp;</li><li>Professional experience with focus on production, logistics or industrial engineering is an advantage.</li><li>Previous experience in leading both of continuous improvement activities and value stream transformation projects.</li><li>Good flexibility and can work under pressure</li><li>Demonstrate the ability to lead change, a great team-work player.</li><li>Excellent communication and coaching skills, strong leadership skills.</li><li>Ability to think strategically and execute tactically, being result-oriented.</li><li>Project management skills.</li><li>Fluent in both spoken and written English and local language is essential.</li><li class="ql-align-justify">Lean Six Sigma Black Belt Certification is an advantage</li></ul>

Role Description:&nbsp;<ul><li>Senior Manager – Customer Service is responsible for continuing to drive transformational customer centric strategies geared around delivering extraordinary customer experiences and driving sales growth for the team, while continuing the transformation of our Customer Care organization to a revenue generation organization through consultative selling. </li><li>The Manager would be also responsible for delivering a level of service &amp; driving unsurpassed growth which builds strong customer relationships to make client the supplier of choice. </li><li>Support Solution Center strategic initiatives and drive operational excellence. Support and mentor fellow team Leaders to meet/exceed organizational goals.</li></ul>&nbsp;Responsibilities:&nbsp;<ul><li>Responsible &amp; Accountable to drive revenue and revenue growth.</li><li>Ensure that customer’s challenges are solved by providing excellent customer experience that exceeds customer expectations.</li><li>Implement processes and methods to eliminate barriers and inhibitors to success on a local level.</li><li>Understands market influencers and conditions.&nbsp;</li><li>Drive/influence our current/future product positioning to gain or re-gain market share.&nbsp;</li><li>Understands key components of a Competitive Landscape: customers’ needs and how you can address those needs; how you compare against your competitors in meeting those needs.&nbsp;</li><li>Drives brand awareness and positioning with our customers and distribution partners (Solutions and capabilities).</li><li>Think strategically and lead multiple teams.</li><li>Mentor and develop team Leaders and nurture an environment where they can excel in their current role.</li><li>Own and be accountable for achieving specific departmental objectives and in meeting both sales and Customer Experience goals of Solution Center India.</li><li>Lead and drive all Global Solution Center strategic initiatives in India.</li><li>Equip your team to develop, enhance and grow customer relationships through lead generation, building an opportunity pipeline, nurturing customers through their buying journey and driving customer loyalty.</li><li>Observe and coach your team in their work activities, providing immediate feedback through coaching discipline and following up to ensure appropriate actions are taken by the team</li><li>Recruit new talent and develop a strong talent bench that will embrace the vision and transform the organization.</li><li>Champion transformation initiatives and positively drive the change initiatives within the team.&nbsp;</li><li>Drive operational excellence and continuous improvement mind-set within your team.</li><li>Grow and nurture your team by providing inclusion and engagement opportunities, as well as developing them for their future careers.&nbsp;</li><li>Liaising effectively with various internal business partners like engineering, planning, and sales to resolve Customer inquiries and requests.</li></ul> Requirements:&nbsp; QUALIFICATIONS &amp; EXPERIENCE&nbsp;<ul><li>Bachelor’s degree in Engineering/Management/Science required, MBA preferred.</li><li>Overall 20+ years of professional experience in a multi-national Sales &amp; Business development role leading Sales operations and/or Customer support, with at least last 10 years of experience in Managerial position leading large teams with good proven track records driving sales, customer satisfaction and developing high performing teams.</li><li>Previous experience working in Corporate Sales and should have managed Channel sales, Distribution, customer support &amp; contact center.</li><li>Proven success record of change management efforts in pre &amp; Post Sales Process, customer Support &amp; Sales functions.</li><li>Proven experience of leading large and multi layered teams</li><li>Strong Skills to Drive Opportunity/leads through system like SFDC.</li><li>Excellent knowledge of management methods and techniques.</li><li>Demonstrated experience in working effectively and directly with all levels of the organization.</li><li>Industry specific experience is a plus.</li><li>Excellent communication skills.</li></ul>&nbsp;COMPETENCIES/SKILLS:&nbsp;<ul><li>Customer ‘centric’ and sales mind-set.</li><li>Business Acumen.</li><li>Consultative Selling experience &amp; skills.</li><li>Ability to lead team spread in different countries within your region.</li><li>Servant Leadership.</li><li>Result oriented.</li><li>Ability to maintain progress on multiple tasks, set priorities, and manage time effectively</li><li>Ability to adapt, be agile and drive change.</li><li>Strong communication (written and verbal), persuasion and interpersonal skills</li><li>Ability to establish strong business relationships with other Business units and cross functional departments.</li><li>Ability to influence without authority</li><li>Collaborative, ability to build strong relationships with cross-functional partners within a global and diverse organization.</li><li>Demonstrate proactive positive attitude and instill the same within the team.</li></ul>&nbsp;KEY PERFORMANCE MEASUREMENTS:&nbsp;<ul><li>Strategy, Execution and Talent (SET).</li><li>Employee Engagement.</li><li>Revenue &amp; New Customer Acquisition.</li><li>Customer Effort Score.</li><li>Efficiency/Productivity Improvement.</li></ul>&nbsp;MOTIVATIONAL/CULTURAL FIT&nbsp;<ul><li>Be a coach.</li><li>Building Effective teams.</li><li>Managing and Measuring Work.</li><li>Self-Motivated.</li><li>SET: Strategy, Execution, Talent (for managers).</li><li>Values: Integrity, Accountability, Inclusion, teamwork, Innovation.</li></ul>

Responsibilities: Quality System &amp; Compliance <ul><li>Develop and implement quality and reliability processes to support NPI.</li><li>Lead the development and scaling of the site Quality Management System (QMS).</li><li>Ensure QMS elements (management reviews, internal audits, supplier management) comply with global standards.</li><li>Act as Lead Auditor for internal audits and ensure compliance with ISO 13485 and FDA QSR.</li><li>Support external audits, including preparation, mock audits, and corrective actions.</li><li>Review and approve ECOs, DCOs, training matrices, and other NPI documentation.</li><li>Maintain updated quality policies and procedures aligned with evolving standards.</li></ul> NPI Planning &amp; Execution <ul><li>Represent Quality in customer meetings and business reviews.</li><li>Collaborate with cross-functional teams including engineering, manufacturing, PMO, and supply chain.</li><li>Support implementation of electronic quality systems for improved traceability and documentation.</li><li>Evaluate product development objectives to identify quality improvement opportunities.</li><li>Create, review, and maintain quality system documents specific to NPI.</li><li>Calculate and present NPI quality KPIs.</li></ul> Continuous Improvement &amp; Problem Solving <ul><li>Lead or support quality system improvement projects.</li><li>Use statistical and scientific methods to analyze data and drive improvements.</li><li>Provide expertise in CAPA, root cause analysis, and reliability engineering tools.</li><li>Facilitate cross-functional improvement teams focused on NPI processes.</li></ul> Training &amp; Leadership <ul><li>Conduct training in GDP, GMP, CAPA, and compliance topics.</li><li>Oversee CAPA investigations to ensure true root cause identification and effective corrective actions.</li><li>Supervise and mentor Quality Engineers supporting NPI initiatives.</li></ul> Requirements: Required Skills &amp; Competencies Core Competencies <ul><li>Strong technical learning ability</li><li>Excellent problem-solving and analytical thinking</li><li>High ethical standards and integrity</li><li>Action-oriented and self-driven</li></ul> Job-Specific Skills <ul><li>Knowledge of NCMRs, CARs, CAPA, customer complaints, RMA metrics, DPPM, and DLPM</li><li>Strong technical "hands-on" skills</li><li>Excellent communication and interpersonal abilities</li><li>Ability to manage multiple tasks in a fast-paced environment</li><li>Strong prioritization and organizational skills</li><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint, Visio)</li><li>Advanced technical report writing skills</li><li>Strong understanding of ISO 13485 and FDA QSR</li><li>Bilingual English (Advanced) / Spanish preferred</li><li>Willingness to travel up to 20% (based in Costa Rica)</li></ul> Experience &amp; Education <ul><li>Experience: 5+ years of Quality leadership experience in a manufacturing environment, preferably in multinational settings and NPI roles.</li><li>Education: Bachelor’s degree in a scientific or engineering discipline.</li><li>Certifications: CQE/CSSBB certification preferred.</li></ul>

Responsibilities: <ul><li>The Finance Business Partner, Operations will be providing timely, relevant and accurate information and insightful analysis to facilitate decision-making of senior management.</li><li>Developing the capability to drive swift data extraction and visualization bringing visibility and transparency of key business metrics.</li><li>Focused on finding meaningful insights to support continued and sustainable profitable growth of the our client business.</li><li>Drive improvement in the conversion cost and site fixed overhead vs budget and historical periods.</li><li>Also, bringing actionable insights, identity focus areas and run simulations for site management to optimize the cost level, in line with forecasted business activity.</li><li>Need monthly tracking and action monitoring, working collaboratively with site teams across different functions, and create visibility with global manufacturing team on the improvement actions.</li><li>Drive digital transformation journey of finance function and be instrumental in increasing utilization of BI tools, especially Power BI.</li><li>To include developing the dashboards and power query models required to achieve efficiency in data extraction and visualization.</li><li>Understand diverse internal and external data source and its architecture.</li><li>Able to integrate various data source for seamless automation of business analysis resulting in optimization of core financial workflows, enhancing efficiencies.</li><li>Able to perform analysis using large complex dataset, enhance the reports to improve performance tracking against targets and trend identification.</li><li>Effective contribution in annual budgeting and monthly forecasting process, such as developing templates for end-to-end budget planning and forecasting process.</li><li>Build and foster strong cross-functional relationships across business constituencies and stakeholders specially group support functions like Supply Chain, Manufacturing Ops and Procurement. Help the company understand how the pieces fit together to drive performance and strengthen the team’s partnership and influencing skills in pursuit of growth.</li><li>Price, Mix and Volume Analysis for Margin Improvements</li><li>Proactive participation in various business improvement/ad hoc projects.</li><li>Manages the overall Financial Reporting and Analysis activities in the production and delivery of all standard reporting (including template and chart updates), ad hoc reporting, presentation materials; and non-pricing / profitability (costing) analysis for the business, in accordance with defined standards.</li></ul> Requirements: <ul><li>At least 8-10 years’ work experience in Finance with at least 6 years’ experience in FP&amp;A</li><li>Experience working in manufacturing environment is a must</li><li>Strong business acumen.</li><li>Strong financial, technical, and quantitative analytical skills</li><li>In-depth knowledge of accounting principles, practices and regulatory issues and their application to a wide variety of areas</li><li>Ability to take ownership of a task or process, and see it through from inception to completion</li></ul> Preferred Skills <ul><li>Proven track record of developing and implementing value-added financial analysis</li><li>Self-awareness and ability to handle tight deadlines and manage complex business challenges</li><li>Demonstrated experience in analyzing and synthesizing complex financial data into meaningful executive summary statements</li><li>Excellent verbal and written skills, analytical thinker / problem solver, interpersonal skills, attention to details</li><li>Advance Excel skill, MS office and data management, Power BI skill is added advantage</li></ul> Key Relationships with Internal and External Stakeholders <ul><li>Operational Leadership</li><li>Site Finance Controllers</li><li>Group Finance Team</li><li>Site GMs and Operation team</li></ul> Additional Notes <ul><li>Sound financial knowledge with Chartered Accountant background</li></ul>

Role Description: <ul><li>As a Manager in Solution Center, you will be at the forefront of driving transformational strategies focused on creating exceptional customer experiences.</li><li>Your leadership will be pivotal in establishing our brand as the preferred supplier by fostering strong customer relationships and steering your team towards unparalleled service excellence and growth.</li></ul> Responsibilities: <ul><li>Lead with Accountability: Spearhead your team to achieve specific departmental goals, focusing on delivering a superior Customer Experience.</li><li>Cultivate Customer Relationships: Empower your team to enhance and expand customer engagement.</li><li>Talent Acquisition and Development: Recruit and nurture top talent, building a team that embodies our vision and drives organizational transformation.</li><li>Champion of Change: Lead by example in adopting transformation initiatives and fostering a culture of positive change.</li><li>Operational Excellence: Instill a mindset of continuous improvement, enhancing team efficiency and service quality.</li><li>Career Development: Offer opportunities for team growth and development, preparing them for future career advancements.</li><li>Cross-Functional Collaboration: Work seamlessly with internal partners in different BU’s, engineering, planning, and sales to ensure comprehensive customer support.</li></ul> Requirements: <ul><li>Experience in a shared service environment.</li><li>Stake Holder management experience</li><li>Track record of successful change management in Customer Care.</li><li>Leadership experience in large, multi-layered teams.</li><li>8 + years in multinational Customer Care operations, with at least 5 years in a relevant role.</li><li>Effective collaboration across all organizational levels.</li><li>Industry-specific experience is advantageous.</li><li>Exceptional communication skills.</li></ul>

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36 transformation roles Jobs found

Principal HANA Database Administrator

Sr Manager - Finance and Accounting

Talent Acquisition Coordinator

Senior Business Intelligence Analyst

Continuous Improvement Analyst III

Continuous Improvement Analyst II

Senior Manager Channel Sales

Senior Quality & Reliability Engineer

Finance Business Partner

Supv III Customer Service

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36 transformation roles Jobs found

Principal HANA Database Administrator

Sr Manager - Finance and Accounting

Talent Acquisition Coordinator

Senior Business Intelligence Analyst

Continuous Improvement Analyst III

Continuous Improvement Analyst II

Senior Manager Channel Sales

Senior Quality & Reliability Engineer

Finance Business Partner

Supv III Customer Service

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

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WhiteCrow is on a mission to connect companies with the best talent across the globe.