M365 Lead Workplace Services

Maintenance Technician

Mechanical Maintenance Engineer - Automation Technology

Senior App Developer – Java, Production Engineering

Product Specialist – Implements

Business Analyst  Authorization, BTP & Basis

Core Operations Manager

CMP Equipment Engineer

Engineer, Senior (Process Development -Microacoustics Lithography)

Service Manager

Responsibilities: Technical Leadership &amp; Ownership: <ul><li>Act as the technical lead for Microsoft 365, Exchange, and Workplace Infrastructure services.</li><li>Provide technical guidance, mentoring, and knowledge transfer to L2 and L3 engineers.</li><li>Own platform health, availability, capacity planning, and lifecycle management.</li><li>Drive architecture reviews, technical standards, and best practices across workplace technologies.</li><li>Lead continuous service improvement initiatives to enhance operational efficiency and user experience.</li></ul> Platform Administration &amp; Support: <ul><li>Manage and support Microsoft Exchange environments, including:&nbsp;</li><li>Exchange On-Premises</li><li>Exchange Hybrid</li><li>Exchange Online</li><li>Administer and support Microsoft 365 collaboration services.</li><li>Manage and support VMware Horizon VDI infrastructure, including performance tuning, troubleshooting, and capacity management.</li><li>Oversee endpoint management platforms, ensuring device compliance, patch management, and security baseline adherence.</li><li>Provide Level 3 support for critical incidents, complex technical issues, and escalations.</li><li>Perform root cause analysis and implement preventive measures.</li></ul> Unified Communications &amp; Workplace Services: <ul><li>Support and troubleshoot Microsoft Teams voice, video, and collaboration services.</li><li>Work closely with network and voice teams to resolve communication-related issues.</li><li>Ensure a seamless and secure end-user collaboration experience.</li></ul> Security &amp; Compliance: <ul><li>Administer and support enterprise security and mobility solutions including:&nbsp;</li><li>BlackBerry MDM</li><li>Multi-Factor Authentication (MFA)</li><li>Mobile Threat Defense (MTD)</li><li>Trend Micro</li><li>Enterprise Vault</li><li>Ensure compliance with enterprise security standards, policies, and regulatory requirements.</li><li>Manage privileged administrative access through secure IT Admin LAN and Production VDI environments.</li><li>Enforce governance, audit, and privileged access management controls.</li></ul> Automation &amp; Optimization: <ul><li>Develop and maintain PowerShell scripts for automation and operational efficiency.</li><li>Identify opportunities for process automation and proactive monitoring.</li><li>Drive system optimization and reliability improvement initiatives.</li></ul> Incident &amp; Service Management: <ul><li>Lead Major Incident Management (MIM) activities related to workplace services.</li><li>Perform advanced troubleshooting across M365, Exchange, VDI, endpoint, and collaboration platforms.</li><li>Partner with Service Desk and infrastructure teams to ensure timely resolution of incidents and service requests.</li><li>Participate in after-hours support and critical incident escalations when required.</li></ul> Stakeholder Engagement: <ul><li>Collaborate with Infrastructure, Security, Network, and Application teams.</li><li>Act as the technical escalation point for business-critical workplace services.</li><li>Provide technical reports, recommendations, and service improvement plans to management.</li></ul> Requirements: <ul><li>8-12 years of hands-on experience in enterprise workplace infrastructure support and administration.</li><li>Proven experience acting as a Technical Lead, Senior Engineer, or SME within a large enterprise environment.</li><li>Microsoft Exchange (On-Premises, Hybrid, and Exchange Online)</li><li>Microsoft 365 collaboration ecosystem</li><li>VMware Horizon VDI administration and support (mandatory requirement)</li><li>Endpoint management platforms</li><li>Microsoft Teams and Unified Communications support</li><li>PowerShell scripting and automation</li><li>Strong troubleshooting and root cause analysis skills.</li><li>Experience leading major incident management and technical escalations.</li><li>Strong stakeholder management and communication skills.</li><li>Ability to mentor engineers and drive technical best practices.</li></ul>

Responsibilities: <ul><li>Perform evaluations and/or analyze unique problems that are new to equipment.</li><li>Perform predictive maintenance by analyzing routine failures and determining adjustments and repairs that need to be made.</li><li>Perform training as needed to Lower level Maintenance Techs on troubleshooting and repair techniques utilized with equipment</li><li>Perform specified preventative maintenance on production equipment to prevent equipment downtime.</li><li>Monitor equipment operations to ensure proper usage.</li><li>Construct and/or assemble new equipment</li><li>Troubleshoot equipment failures and repair as needed</li><li>Perform specified preventative maintenance on production equipment to prevent equipment downtime</li><li>Perform Lock Out / Tag Out requirements.</li><li>Work from blueprints, manuals, sketches and verbal instructions.</li><li>Help repairing on hydraulic, pneumatic and electromechanical systems.</li><li>Perform other duties as assigned or necessary to meet business conditions or changes.</li><li>Adheres to quality and safety systems or maintenance of quality and safety standards.</li></ul> Requirements: <ul><li>Good communication skills, both oral and written</li><li>Min 1-3 years experience in manufacturing.</li><li>Ability to work independently</li><li>Must have good or corrected eyesight to insure quality of work</li><li>Ability to lift and carry 25 kg frequently</li><li>Ability to crouch, crawl, climb ladders, and work at various heights</li><li>Good basic math skills</li><li>Good mechanical aptitude, and troubleshooting ability</li><li>Must have a valid drivers license</li></ul>

Responsibilities: This position is responsible for mechanical maintenance and assembling automation systems in the manufacturing. <ul><li>Maintenance work on mechanical, electronic and pneumatic systems, including inspections, cleanings and lubrications.</li><li>Creation of machine safety concepts and machine data concepts.</li><li>Design and optimization of automation solutions for production plants using PLC controllers, robotics, industrial image processing, drive technology, testing technology, safety technology and other automation technologies.</li><li>Programming and commissioning of PLC controllers, safety controllers and HMI systems.</li><li>Mechanical design, assembly and wiring of machines and plants.</li><li>Integration of robotic systems and other automated components into existing production processes.</li><li>Functional tests and performance tests on automation systems, troubleshooting and optimization of control programs.</li><li>Preparation of technical documentation, operating instructions and training material.</li><li>Collaboration in planning and implementing projects for modernization and expansion of our production facilities.</li><li>Support in training of new employees in using new automation technologies.</li><li>Introduction of Industry 4.0 technologies (such as 3D printing, AMR, predictive maintenance, simulation, ).</li></ul> Requirements: <ul><li>Bachelors Degree in preferably mechanical engineering, automation engineering, mechatronics or a similar qualification.</li><li>Min 3 years of experience in industrial automation.</li><li>Knowledge of Cam-controlled machines like: Bihler (prefered), Wafios, Finzer.</li></ul>

Responsibilities: <ul><li>Own runtime health and operational stability of production services.</li><li>Participate in on-call support rotations.</li><li>Investigate production incidents and implement permanent fixes.</li><li>Develop automation for monitoring, alerting, deployments, and incident remediation.</li><li>Improve system reliability, scalability, and performance.</li><li>Perform capacity planning and performance tuning.</li><li>Support Couchbase and PostgreSQL databases.</li><li>Leverage AI tools to improve engineering productivity and operational efficiency.</li><li>Rotate between SRE and feature engineering teams based on business priorities.</li></ul> Requirements: <ul><li>8+ years of backend software engineering experience.</li><li>Strong Java programming skills.</li><li>Experience with REST APIs and microservices.</li><li>Experience with messaging platforms (AMQ, MQ, Kafka).</li><li>Azure or GCP cloud experience.</li><li>Strong debugging and production troubleshooting skills.</li><li>Experience with Couchbase and PostgreSQL.</li><li>Knowledge of monitoring and logging platforms.</li></ul>

Responsibilities: Product Planning &amp; Category Management <ul><li>Conduct category research, competitive analysis, and product benchmarking to identify market opportunities and trends.</li><li>Support product roadmap development using market insights and field feedback.</li><li>Define product requirements and specifications aligned with customer applications and regional needs.</li></ul> Technical Evaluation &amp; Product Development Support <ul><li>Evaluate product specifications to ensure performance, reliability, and cost competitiveness.</li><li>Support sourcing, capability assessment, and technical alignment of vendors.</li><li>Lead sample evaluation, field testing, and validation for product selection.</li><li>Provide technical recommendations to cross-functional teams.</li><li>Technical Documentation &amp; Knowledge Management</li><li>Develop and maintain product specs, application guides, and technical documentation.</li><li>Create training materials for internal teams and dealers.</li><li>Ensure accurate and up-to-date product information across systems.</li></ul> Technical Support &amp; Field Enablement <ul><li>Act as the escalation point for complex product issues and provide troubleshooting support.</li><li>Conduct field validations, demonstrations, and performance assessments.</li><li>Collaborate with Service and Quality teams to resolve issues and improve products.</li></ul> Requirements: Education <ul><li>Bachelors degree in Mechanical Engineering, Agricultural Engineering, or a related technical discipline.</li><li>An equivalent combination of technical education and hands-on agricultural/off-highway equipment experience may be considered.</li></ul> Requirements: <ul><li>Minimum 6+ years of experience in the agricultural equipment/tractor implements industry.</li><li>Direct experience with tractor implements and attachments.</li><li>Ability to translate market needs and technical insights into product requirements and business recommendations.</li><li>Experience collaborating with Engineering, Suppliers, Quality, Sales, and other cross-functional teams.</li><li>Strong technical curiosity and ownership mindset.</li></ul>

Role Description: <ul><li>We are seeking an experienced Business Analyst for SAP Authorization to design, implement, and govern access controls and BTP-related activities in our SAP S/4HANA landscape. This role is critical to ensuring secure, compliant, and efficient system usage within our corporate, manufacturing and supply chain environment. You will take end-to-end ownership of SAP security and support SAP BTP and Basis activities from understanding business processes and defining access requirements to hands-on role design, testing, deployment, and ongoing support.</li></ul> Responsibilities: <ul><li>The position requires a strong balance of technical expertise, governance, and stakeholder collaboration.</li><li>Design, build, test, and maintain SAP S/4HANA roles by translating business requirements into secure, scalable role structures</li><li>Manage user access lifecycle activities (provisioning, modification, de-provisioning) in compliance with internal controls and audit standards</li><li>Perform Segregation of Duties (SoD) analysis, risk identification cum analysis, remediation, manage user access requests, and emergency access management</li><li>Collaborate with business stakeholders, IT teams, and auditors to resolve access issues and address audit findings</li><li>Troubleshoot authorization issues and conduct root cause analysis across SAP modules</li><li>Maintain and continuously improve SAP security frameworks in production environments</li><li>Develop and maintain documentation, including role design standards, access matrices, and procedures</li><li>Provide Level 2 and Level 3 support for SAP security-related incidents and requests</li><li>Provide SAP Basis support including transport, patch and upgrade, coordination of system refresh activities</li><li>Support automation and workflow using SAP BTP.</li><li>Ensure ongoing system compliance, stability, and performance related to access controls</li></ul> Requirements:&nbsp; <ul><li>Bachelor’s degree in Information Technology, Business, or a related field (Master’s degree is a plus).</li><li>SAP Authorization or SAP GRC Certification is a strong advantage.</li><li>Minimum 5 years of SAP security/authorization experience, including at least one S/4HANA implementation or conversion.</li><li>Strong experience with PFCG role design and maintenance, user and role administration, authorization object analysis and troubleshooting, risk analysis, emergency access, access request management and SoD analysis and compliance controls</li><li>Good understanding of SAP SD, EWM/MM, FICO, AM, QM and PP, Concur, Ariba, IBP and the business processes to design effective security roles.</li><li>Experience supporting audit activities, internal controls, and compliance reviews.</li><li>Knowledge of integration environments (e.g., Salesforce &amp; MES) from an authorization impact perspective is an advantage.</li><li>Experience with S/4HANA environments, including Fiori app authorizations</li><li>Experience with using SAP BTP for building automation and workflow</li><li>Strong analytical and problem-solving skills, with attention to detail.</li><li>Excellent communication skills and ability to work with cross-functional teams.</li><li>Self-driven, disciplined, and able to work independently while meeting timelines.</li></ul>

Responsibilities: <ul><li>Core Network Operations: Manage and monitor the day-to-day operations of the core network elements, including MSC (Mobile Switching Center), GGSN/SGSN, EPC (Evolved Packet Core), and IMS (IP Multimedia Subsystem), to ensure high availability and quality of service.</li><li>Performance Optimization: Regularly assess and optimize network performance. Work with network engineers to analyze key performance indicators (KPIs) and implement improvements to enhance network reliability and efficiency.</li><li>Troubleshooting &amp; Incident Management: Lead the troubleshooting of core network issues, coordinating with technical teams to resolve incidents quickly and minimize service disruption.</li><li>Capacity Planning: Monitor and analyze traffic patterns to ensure that core network capacity meets current and projected demands.&nbsp;</li><li>Propose and implement capacity expansion plans as needed.</li><li>Vendor Coordination: Coordinate with external vendors for the maintenance, upgrades, and support of core network equipment.&nbsp;</li><li>Ensure that vendor service level agreements (SLAs) are met and that any issues are escalated and resolved efficiently.</li><li>Project Implementation: Support the implementation of network projects, including network upgrades, technology rollouts (e.g., 4G/5G), and new service introductions. Collaborate with project managers and other stakeholders to ensure successful project delivery.</li><li>Network Security &amp; Compliance: Ensure compliance with security protocols and regulatory standards, safeguarding the core network against cyber threats and maintaining data integrity.</li><li>Reporting &amp; Documentation: Maintain accurate documentation of core network architecture, configurations, and changes. Prepare regular reports on network performance, incidents, and capacity planning.</li><li>Continuous Improvement: Identify and recommend new technologies, tools, and practices to enhance core network operations and stay current with industry standards.</li></ul> Requirements: <ul><li>Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, or a related field.</li><li>Professional certifications such as CCNA, CCNP, or certifications specific to mobile core network technologies.</li><li>8+ years of experience in telecommunications, with a focus on core network management in a mobile operator setting.</li><li>Proven experience with troubleshooting and incident resolution within mobile core networks.</li><li>Experience with 5G core network components and technologies.</li><li>Project management experience or certifications (e.g., PMP, …).</li><li>In-depth knowledge of core network architecture and protocols, including GSM, UMTS, LTE, IMS, and EPC.</li><li>Strong understanding of core network protocols such as SIP, Diameter, GTP, and IP routing.</li><li>Familiarity with network monitoring and management tools.</li><li>Knowledge of network security and compliance regulations.</li><li>Good communication and teamwork skills, with the ability to work across multiple teams and coordinate with vendors.</li><li>Strong organizational and project management skills, with the ability to prioritize tasks effectively.</li><li>Strong analytical and problem-solving skills for rapid issue resolutions.</li><li>Attention to detail with a proactive approach to identifying and addressing network issues.</li><li>Ability to work well in a fast-paced, dynamic environment.</li><li>Strong sense of responsibility and commitment to service quality.</li></ul>

Responsibilities: <ul><li>Drive/contribute in cost reduction, weed out unwarranted expenses/wastages and improve equipment performance.</li><li>Drive/contribute in equipment fault investigations and continuous improvement programs to resolve chronic equipment issues, and institute permanent resolutions to assure product quality and enhance process robustness.&nbsp;</li><li>Enforce on equipment maintenance controls and execution to conform to work instructions and procedures. </li><li>Apply hands-on and with deep involvement at work.&nbsp;</li><li>Guide and train technicians in equipment problem solving and analysis to build up their technical competencies and achieve self-sustenance.&nbsp;</li><li>Provide effective equipment trainings to the technicians to build up their technical and skill competencies.&nbsp;</li><li>Ensure non-conformance is dealt with in a proper and effective manner.&nbsp;</li><li>Take accountability of work and possesses strong sense of responsibility and team work.&nbsp;</li><li>Manage and control spare parts availability and costs.&nbsp;</li><li>Manage vendor services and supports and ensuring compliance with factory protocol.&nbsp;</li><li>Establish, review and perform regular update of PM procedures, Risks Assessments and Troubleshooting guidelines.&nbsp;</li><li>Create technical specification for new and transferred equipment.&nbsp;&nbsp;</li><li>Execute the equipment move-in, installation, set up and buy-off, meeting set timelines.&nbsp;</li><li>Compliance with CSR, EHS, QM, ESD, 5S standard and cleanroom protocol.</li></ul> Requirements: <ul><li>Minimum Bachelor’s degree in Electronic or Electrical /Mechanical Engineering or equivalent.</li><li>Knowledge in semiconductor process technology.&nbsp;</li><li>Possess strong technical competencies in his field of study.&nbsp;</li><li>Good knowledge of statistical and quality tools.&nbsp;</li><li>Able to work under pressure and with strong commitment at work.&nbsp;</li><li>Experience with computer systems and proficient with software applications such as MS Power Point, Excel and Word.</li></ul>

Responsibilities: Technology Development: <ul><li>Lead and/ or co-work with global process cluster on the development of next generation lithography for microacoustics filter and wafer-level packaging from concept to qualification and manufacturing release.</li><li>Define process requirements, success criteria, design of experiments (DOE), and characterization plans.</li><li>Drive root cause analyses, failure mechanism studies, and improvement loops to achieve performance, yield, and reliability targets.</li><li>Translate product requirements into process specifications and control strategies.</li></ul>&nbsp;Technology Transfer &amp; Ramp: <ul><li>Work with project leader on technology transfer – from pilot line to high volume manufacturing. Adapts to shifting priorities while ensuring deadlines are met.</li><li>Lead and drive technical discussions to onsite process transfer activities, including documentation (PFMEA, etc), training, process replication, and equipment matching.</li><li>Work with process cluster on establishing critical process windows, statistical control limits, and ramp readiness criteria.</li><li>Coordinate and report ramp performance tracking (yield, scrap, cycle time, tool capability) and drive closure of gaps.</li></ul> Requirements: <ul><li>Bachelor’s or Master’s degree in Engineering (Materials Science, Chemical Engineering, Microelectronics or related fields).</li><li>4+ years of experience in industry environment with broad lithography exposure in handing KrF/ I-line scanner</li><li>Hand-on experiences in metrology including CD-SEM, Overlay, etc.</li><li>Strong lithography skills set on lithography theory, characteristics of photo-resist and corresponding applications, process set-up, optimization and margin improvement.</li><li>Strong skills in DOE, SPC, data analytics, FMEA, troubleshooting.</li><li>Excellent communication, technical documentation, and stakeholder management skills.</li></ul>

Responsibilities: Technical: <ul><li>Collaborate with the MAgNA Tech support team to promptly resolve dealer service &amp; parts issues and improve customer satisfaction.</li><li>Provide regional and on-site system training to aid in troubleshooting and repairing equipment.</li><li>Work with the Dealer Service team to advance the Service Management Development and Certification Program.</li></ul> Dealer Development: <ul><li>Participate in the new dealer selection and onboarding processes.</li><li>Conduct capability assessments for dealers and develop action plans to enhance their performance.</li><li>Ensure dealer participation in required technical training and certification programs for products.</li><li>Train dealer service and parts personnel on systems (Dealer portal, mTAR, EPC, mWarranty, etc.).</li><li>Assist dealerships in improving absorption rates through increased sales.</li></ul> Parts &amp; Service: <ul><li>Collaborate with the parts aftersales team and dealer parts team to meet parts purchase targets for the region.</li><li>Basic understanding of Service&amp; parts Operations management and KPIs</li><li>Promote the usage of our client OEM service parts within assigned dealerships.</li><li>Increase dealership participation in parts programs and promotions.</li><li>Provide technical assistance related to parts to dealerships.</li></ul> Quality, Warranty &amp; Campaigns: <ul><li>Ensure dealers personnel are trained in warranty processes and procedures.</li><li>Monitor campaign completion and advocate for 100% closure on all safety-related issues.</li><li>Administer the goodwill policy in alignment with customer, dealership, and our client interests, adhering to budgetary constraints.</li><li>Conduct regular warranty audits to ensure compliance with warranty policy.</li><li>Report field issues and repeated failures to the quality team.</li></ul> Requirements:&nbsp; Education: <ul><li>Bachelor’s Degree and experience in agriculture, or construction industry.</li></ul> Required Qualifications: <ul><li>Minimum 5+ years of Aftersales experience in the agricultural, construction, automotive industry.</li><li>Knowledge of dealership operations and working with dealers</li><li>Good understanding of service and parts operations management</li><li>Strong Technical knowledge in Agricultural equipment’s</li><li>Excellent verbal and written communication skills for effective interaction with dealers and customers.</li><li>Ability to resolve technical problems across various domains, including mechanical, electrical, electronic, and hydraulic issues.</li><li>Intermediate to advanced knowledge of Microsoft Office Applications.</li><li>Ability to Tavel 75% of the time.</li><li>Valid driver’s license with a clean driving record.</li></ul>

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54 troubleshooting Jobs found

M365 Lead Workplace Services

Maintenance Technician

Mechanical Maintenance Engineer - Automation Technology

Senior App Developer – Java, Production Engineering

Product Specialist – Implements

Business Analyst Authorization, BTP & Basis

Core Operations Manager

CMP Equipment Engineer

Engineer, Senior (Process Development -Microacoustics Lithography)

Service Manager

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54 troubleshooting Jobs found

M365 Lead Workplace Services

Maintenance Technician

Mechanical Maintenance Engineer - Automation Technology

Senior App Developer – Java, Production Engineering

Product Specialist – Implements

Business Analyst Authorization, BTP & Basis

Core Operations Manager

CMP Equipment Engineer

Engineer, Senior (Process Development -Microacoustics Lithography)

Service Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.