Waiter/Waitress and Senior Waiter/Waitress

Executive Director

Hostess

Senior Bartender

Senior Manager - Revenue Management

Sales / Senior Engineer - F&B / Industrial domain - SG

Sales and Marketing Analyst Role

Technology Sales Director Paris

Key Account Manager – DTC

Responsibilities: <ul><li>Welcome guests warmly and provide attentive, personalised service throughout their dining experience.</li><li>Present menus, explain dishes and ingredients, and make appropriate food and beverage recommendations.</li><li>Take accurate orders and coordinate with kitchen and bar teams to ensure timely, seamless service.</li><li>Demonstrate knowledge of menu offerings, food preparation, beverages, wine and appropriate pairings.</li><li>Handle guest requests, dietary requirements and food allergies carefully, following the restaurants procedures.</li><li>Anticipate guest needs, check satisfaction during service and resolve concerns professionally.</li><li>Support VIP/VVIP guests and accommodate special requests while maintaining luxury service standards.</li><li>Assist with table allocation, section management and coordination of service flow during busy periods.</li><li>Support and guide junior team members, helping maintain service standards and professional presentation.</li><li>Maintain cleanliness, hygiene, mise en place and restaurant readiness before, during and after service.</li><li>Support opening and closing procedures, accurate billing and upselling initiatives where appropriate.</li></ul> Requirements: <ul><li>Previous experience as a Waiter/Waitress or Senior Waiter/Waitress in luxury hotels, premium resorts, fine-dining restaurants or comparable upscale F&amp;B environments.</li><li>Strong knowledge of food and beverage service standards.</li><li>Excellent communication skills and confident guest interaction.</li><li>Ability to make informed menu recommendations and handle dietary requirements.</li><li>Professional grooming, attention to detail and a guest-focused attitude.</li><li>Ability to remain composed during busy service periods and work effectively with a team.</li><li>Flexibility to work six days per week, rotational shifts and split shifts where required.</li><li>Comfortable with prolonged standing and outdoor or beachfront operations when required.</li></ul>

Role Description: <ul><li>The Executive Director of Operations is responsible for the leadership, performance and operational excellence of Mount Kilimanjaro Safari Clubs portfolio of safari lodges, camps, safari businesses and future hospitality ventures.</li><li>Reporting directly to the Chief Executive Officer – Hospitality &amp; Conservation, the role has executive accountability for the day-to-day and long-term performance of the Companys operations, ensuring exceptional safari and hospitality experiences, consistently high accommodation and service standards, effective asset management, operational efficiency and sustainable profitability across the portfolio.</li><li>The Executive Director of Operations translates the Companys strategy and commercial commitments into operational execution. The role ensures that what the Company sells is consistently and successfully delivered across every stage of the guest journey, from reservation handover and pre-arrival preparation through accommodation, safari experiences, on-property services and departure.</li><li>The Executive Director of Operations is accountable for operational delivery, on-ground sales and trade relationships in market, guest conversion and on-property revenue and expense management.</li></ul> Responsibilities&nbsp; 1. Strategic Leadership &amp; Operational Business Performance – 20% <ul><li>Partner with the Chief Executive Officer to translate the strategic direction of Mount Kilimanjaro Safari Club into clear operational priorities, business plans and measurable performance outcomes.</li><li>Provide executive leadership across the Companys safari, lodge, camp and hospitality operations, ensuring effective execution of the Companys strategic and commercial priorities.</li><li>Act as a custodian of the Companys operational assets, financial resources and reputation, applying a long-term ownership mindset to operational decision-making.</li><li>Establish clear performance expectations and accountability across the operational organization.</li><li>Monitor business performance through financial, operational, guest experience, asset and people indicators and ensure timely intervention where performance falls below expectation.</li><li>Lead regular executive business reviews and property performance reviews to ensure corrective actions and opportunities are effectively implemented.</li><li>Identify operational risks and opportunities and recommend actions that strengthen profitability, resilience, service quality and long-term business sustainability.</li><li>Build scalable operating structures, standards and systems capable of supporting the Companys future growth and portfolio expansion.</li><li>Foster a culture of accountability, collaboration, innovation and continuous improvement across the operational business.</li></ul> 2. Safari Business, Hospitality &amp; Guest Experience – 20% <ul><li>Provide executive leadership for Mount Kilimanjaro Safari Clubs safari business and hospitality operations across the portfolio.</li><li>Ensure the consistent delivery of exceptional safari, accommodation and hospitality experiences across all lodges, camps and safari operations.</li><li>Take executive accountability for the operational delivery of the complete guest journey, from reservation handover and pre-arrival preparation through arrival, accommodation, safari activities and departure.</li><li>Provide executive oversight of accommodation, front office, housekeeping, food and beverage, guiding, game drives, guest activities, safari logistics, fleet operations, maintenance, engineering and operational support services.</li><li>Establish and maintain clear operating and service standards across the portfolio while allowing properties to retain appropriate authenticity and sense of place.</li></ul> 3. Commercial Delivery, On-Ground Sales &amp; Financial Stewardship – 15% <ul><li>Take accountability for the operational delivery of the Companys commercial strategy across safari operations, lodges and camps.</li><li>Build and maintain strong on-ground relationships with tour operators, travel agents, DMCs, trade partners, corporate clients and other relevant market stakeholders.</li><li>Drive upselling and on-property revenue opportunities across accommodation, food and beverage, safari activities, transfers, retail and ancillary services.</li><li>Ensure operational teams understand and effectively deliver commercial campaigns, packages, products and commitments developed by the Commercial function.</li></ul> 4. Product, Accommodation &amp; Asset Excellence – 15% <ul><li>Drive the continuous operational enhancement of the Companys safari products, accommodation experiences and hospitality offerings.</li><li>Ensure lodges, camps, guest accommodation, public spaces and operational facilities evolve in line with guest expectations, operational requirements and the Companys positioning.</li></ul> Requirements: Qualifications &amp; Experience <ul><li>Bachelors Degree in Hospitality Management, Business Administration, Tourism or a related discipline.</li><li>Minimum of 10 years progressive executive leadership experience within Safari hospitality, tourism or related industries.</li><li>Minimum of 5 years leading multi-property or multi-business operations at an executive level.</li><li>Proven experience developing and executing business strategy and organizational transformation.</li><li>Strong commercial, financial and operational leadership experience.</li><li>Demonstrated success leading organizational growth, acquisitions, new business ventures or expansion projects.</li><li>Experience working with Boards and executive leadership teams.</li><li>Experience leading geographically dispersed operations across multiple locations.</li><li class="ql-align-justify">Strong understanding of East African hospitality, safari and tourism markets</li></ul>

﻿Responsibilities: Guest Relations &amp; Welcome: <ul><li>First Impression: Greet guests warmly and professionally upon arrival using the guests name whenever possible.</li><li>Seating Management: Guide guests to their assigned tables, present menus, and introduce the dedicated server.</li><li>Farewell: Bid farewell to departing guests and actively gather immediate feedback regarding their experience.</li></ul> Reservation &amp; Stand Operations: <ul><li>System Management: Efficiently operate the restaurants digital reservation system (e.g., OpenTable, SevenRooms).</li><li>Inquiry Handling: Answer calls, process phone or online bookings, and manage the waitlist during peak operation hours.</li><li>Table Turnover: Coordinate closely with floor supervisors and servers to monitor open tables and optimize seating capacity.</li></ul> Brand Standards &amp; Up-Selling; <ul><li>Menu Knowledge: Maintain thorough knowledge of the food menu, current beverages, and daily or seasonal promotions.</li><li>Grooming: Strictly adhere to the five-star luxury presentation and grooming standards outlined.</li></ul> Requirements: <ul><li>Experience: Minimum of 1 to 2 years of experience as a hostess or guest relations agent within a 4- or 5-star hotel, or a high-end specialty restaurant in the UAE.</li><li>Education: High School Diploma or equivalent; a degree/diploma in Hospitality or Tourism Management is highly advantageous.</li></ul>

Responsibilities: <ul><li>Identify and meet guests’ needs, provide appropriate bar services, and assist guests in recommendations, upselling where appropriate to provide knowledgeable and bespoke service</li><li>Mix ingredients to prepare cocktails and other drinks according to beverage recipes. Curate recipes specialising in fine beverages and unique cocktails in accordance with theme of the outlet/function or as required by guests</li><li>Must be able to assess and manage guests’ needs and recommend excellent wine and food pairing as per theme of the outlet or as required by guests. Where possible, upsell Beverages to guests based on their need, choice, and selection&nbsp;</li><li>Work closely with Bartenders serving all guests and support them as necessary to ensure excellent service delivery</li><li>Ensure all drinks transactions are processed, registered, and settled</li><li>Setup the bar appropriately, ensuring the visuals and merchandise are placed appropriately. Arrange bottles and glasses to make attractive displays</li><li>Undertake opening, closing &amp; cleaning tasks as detailed on checklists</li><li>Coordinate with stewards to ensure equipment and bar area are always kept hygienically clean and tidy and sufficient glassware is available</li><li>Oversee Bar inventories, ensure the checking of expiration dates and that all perishable garnishes are stored and recorded in designated storage area</li><li>Complete all checklists as required daily, weekly, and monthly for the bar. Highlight replenishments for beverage products to the manager or team leader</li><li>Adopt a responsible attitude towards serving alcoholic beverages, to ensure safe consumption in line with group policy and regulatory requirements</li><li>Develop and maintain positive working relationships with others; support team to reach common goals</li><li>Handle guests inquiries in a courteous and efficient manner and report guest complaints or problems to the Team Leaders if no immediate solution can be found</li><li>Perform related tasks and duties as assigned and deemed responsible by management</li><li>Ensure adherence to departmental policies, HACCP processes, F&amp;B standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence</li><li>Adhere to all relevant Health, Safety and Environment procedures, instructions, and controls</li></ul> Requirements: <ul><li>Higher Secondary School certificate</li><li>Basic Food and Hygiene Training</li><li>2 - 3 years Bartending experience within the international hospitality industry</li></ul>

Responsibilities: <ul><li>Develop pricing strategies and tactics to drive profitable visitation by implementing effective admissions pricing development strategy, including discounts, seasonal structure, package structure, promotions, and channel strategy</li><li>Manage product offerings to optimize revenues and ensure proper implementation</li><li>Provide the organization with in-depth analyses and actionable business insights to maximize profits through the application of forecasting, pricing optimization and demand management in order to achieve company financial goals.</li><li>Record and analyze sales data to better understand guest/client behavior by identifying trends, patterns, and irregularities in consumer transactions.</li><li>Conduct consumer research to generate insights and create tools that allow for visual analysis of data</li><li>Prepare weekly and monthly reporting in regard to sales and booking data and lead business reviews with stakeholders</li><li>Prepare the production of annual budget by providing insight into future sales volumes and revenues and identifying risks and opportunities</li><li>Create and maintain business relationships with key stakeholders in Sales, Marketing, Distribution, Finance, IT, and Operations to identify opportunities to improve long-term company profits as well as execute the plans on a daily basis</li><li>Conduct competitive research and industry benchmarking to provide background information for the Pricing strategy and Identify industry practices in Revenue Management</li><li>Implement processes and drive recommendations for Sales and Ticketing and identify procedures for effective workflow&nbsp;</li><li>Ensure available technology is fully utilized and understood according to requirements.</li><li>Create and maintain high standards of data quality through system maintenance and audits</li><li>Assist the Sales &amp; Marketing Teams in defining marketing campaigns and sales actions, to ensure that the right people are reached at the right time, in the right place, with the right price</li><li>Set targets for selling and upselling to sales or reservation departments&nbsp;</li><li>Identify gaps and recommend opportunities at both park/assets and corporate level and engage resources into activity planning to achieve revenue targets</li><li>Ensure relevance of pricing research and data used in price recommendations and provide feedback on pricing and packaging</li><li>Ensure relevant reporting is delivered in a timely manner to the right stakeholders</li><li>Identify tools and processes allowing for improved control and visualization and ensure available technology is fully utilized and understood&nbsp;</li></ul> Requirements: <ul><li>Minimum of 5-7 years professional working experience in Hospitality, Tourism, Government, Theme Park industry or FMCG&nbsp;&nbsp;</li><li>Team leadership, coaching, development, recruitment and alignment within Sales, Marketing and eCommerce teams</li><li>Strategic commercial planning and execution</li><li>Degree in Business Administration and/or Hospitality Management</li><li>Experience with pricing strategy and forecasting is essential.</li></ul>

· Conduct market research to identify potential customers in the F&amp;B OR Industrial Sector, Singapore. · Develop and implement targeted marketing strategies to reach potential customers in these sectors.· Key account management including End Users, OEMs &amp; System Integrators· Build long-term customer business relations right from concept phase and ensure product standardization at customer sites.· Build and maintain relationships with existing customers in these sectors, identifying opportunities for cross-selling and upselling.· Attend industry events and exhibitions to showcase WMFTS products and engage with potential customers.· Provide technical expertise and assistance to customers, helping them to select the most suitable equipment for their specific applications in these sectors.· Act as the customers advocate and ensure their technical needs are met. · Work closely with the WMFTS product development team to identify and develop new products that meet the specific needs of the Process Industries in India.· Produce and maintain detailed documentation on all customer interactions, including project timelines, equipment specifications, and budget constraints.· Provide ongoing technical support and guidance to other departments within the company as required to ensure that all customers receive the highest level of service and support.· Provide high-quality technical support to prospects and customers during pre- and post-sales situations. · Understand and solve challenging application problems. · Update records in CRM interface for opportunity pipeline, appointments, lead and present business analytical data through CRM Competencies &nbsp;Interpersonal Interaction Requirements:· Lead and communicate effectively with customers and colleagues to build strong relationships.· Quickly identify and solve technical issues to provide optimal customer service.· Prioritize tasks efficiently to meet project deadlines and targets.· Work independently and demonstrate strong self-motivation.· Follow procedural guidelines and work methodically to ensure consistent high-quality output.&nbsp;Education and Experience Requirements:· Bachelor of Engineering, Qualifications and a strong business background.· Preferably have at least 2 years of experience in the Food &amp; Beverage OR Industrial with a specific focus on pumps used in Process Industry applications.&nbsp;· Possess excellent written and spoken English communication skills.&nbsp;Skills required:· Possess strong Hunter / Farmer mindset to proactively seek out new sales leads.· Negotiation skills· Results and growth orientated. · Strong writing skills&nbsp;Computer competencies required for this position:· Be proficient in Microsoft Word for creating professional correspondence.· Demonstrate strong proficiency in using Microsoft Outlook for e-mail and appointment tracking.· Update records in CRM interface for opportunity pipeline, appointments, lead and present business analytical data through CRM.Specific requirements for completing essential functions of the position:· Willingness to travel domestically within India as needed for customer visits, site trials, and meetings.· Ability and willingness to travel regionally and internationally for training and conferences as required to keep up to date with industry trends and developments.&nbsp;&nbsp;

Role Description: <ul><li>Role Definition Supports the management of key accounts, sales support, and account planning and assists with identifying and pursuing new opportunities and addressing customer issues.&nbsp;</li></ul> Responsibilities <ul><li>Manage the complete sales cycle — from quotation to order closure and payment follow-up.</li><li>Build and sustain strong client relationships ensuring satisfaction and repeat business.</li><li>Understand client needs and provide tailored solutions.</li><li>Achieve or exceed sales targets.</li><li>Identify upselling and cross-selling opportunities.</li><li>Develop strategies to grow existing accounts.</li><li>Create account plans outlining goals, strategies, and timelines.</li><li>Monitor account performance and adjust plans as needed.</li><li>Work closely with internal teams (marketing, product, support) to deliver client solutions.</li><li>Track sales metrics and prepare regular reports for management.</li><li>Analyze market trends and competitor activities.</li><li>Identify and develop new business opportunities within existing and new accounts.</li><li>Collaborate with internal teams to ensure timely delivery and service quality.</li><li>Track account performance, revenue growth, and market opportunities proactively x</li></ul> Requirements: Education and Experience <ul><li>Graduate (B-Tech – Mechanical, Electrical OR Electronics)</li><li>Min 3-5 Years Experience in similar field or work area.</li><li>Job Location: Chennai Tamil Nadu</li><li>Language : Should know English, Tamil. Further Malayalam/Kannada is an added advantage</li><li>Should be ready in case of any relocation</li></ul>

Overview: <ul><li>ICT has ambitious growth plans for our technology-based propositions and seeks a Technology Sales Director (m/f/d) to drive the accomplishment of these plans. In this role, you will actively seek, develop, and close new business opportunities to achieve our technology sales goals in the P&amp;C and Life insurance markets.</li><li>The role holder will be a senior colleague responsible for driving revenue growth in the North Central and Eastern European division through strategic technology sales pursuits, partnerships, and client engagement.&nbsp;</li></ul> Responsibilities: Your main areas of focus will be: <ul><li>Engage as a market-maker across NCEE focussed on large and strategic technology opportunities in which you will work collaboratively with regional, divisional and local consulting teams to help seek, develop, and close new sales pursuits</li><li>Take accountability for client retention and actively collaborate with client relationship managers.</li><li>Develop and maintain C-suite and procurement relationships, especially CTO/CIOs within select technology clients</li><li>Support and mentor fellow consultants, other technology sales colleagues, and regional proposition teams to help achieve ICT’s overall growth plans within the EMEA region</li></ul> Pipeline and Sales: <ul><li>Develop and manage a qualified pipeline through seeking out prospects, calling on potential clients and building upon existing client relationships</li><li>Identify and conduct initial triage of client needs, and develop ideas for meeting those needs, presenting information on our client capabilities, strategically cross-selling ICT and other our client businesses solutions aligned with client needs and introducing subject matter experts, as required, to win the business</li><li>Promote our client as a leader in the market with superior industry knowledge, insights, and solutions</li><li>Design and lead execution of go-to-market sales strategies and campaigns focused on new and existing clients</li><li>Engage directly with prospects to showcase our client capabilities and provide customized solutions that address their unique challenges</li><li>Collaborate with marketing and proposition leadership to create sales messages, product collateral, and increase overall market awareness</li><li>Obtain referral leads from existing clients</li><li>Identify and pursue cross- and upselling opportunities</li><li>Develop new relationships with individuals responsible for making or influencing decisions in areas relevant to our solutions</li></ul> Client Management: <ul><li>Take accountability for client retention and the development of C-suite relationships with select technology clients</li><li>Maintain consistent/high quality touch points by phone and face to face with prospects and clients.</li><li>Participate in client relationship stewardship and planning meetings</li><li>Support Client Management teams in identifying and closing opportunities</li><li>Act as a client relationship manager to select technology clients</li><li>Foster relationships with client C-suite and decision makers in areas relevant to our solutions</li></ul> People: <ul><li>Collaborate with other technology sales colleagues with regards to technology sales activities and complement the consultants go-to-market effort from a technology sales perspective&nbsp;</li><li>Help to identify and develop/mentor future technology sales talent</li></ul> Technology Product Development and Strategy: <ul><li>Work with consultants, other technology sales colleagues, and regional and global proposition teams to:</li><li>identify current and emerging market trends and client needs</li><li>provide input into the development of new products or enhancements to current products</li><li>contribute to roadmap discussions</li><li>identify and suggest potential inorganic opportunities (acquisitions, partnerships)</li><li>develop /improve or market collateral and sales messaging</li></ul> Financial metrics: <ul><li>Meet technology annual new business revenue targets</li><li>Provide guidance and participate in sales and revenue forecasting</li><li>Participate fully in the ICT practice and the achievement of the overall ICT business plan and budget</li></ul> Requirements: <ul><li>Proven success in senior client management and/or sales roles&nbsp;</li><li>Proven track record of successful pipeline development, delivery of effective sales strategies and reputation as a client-centric sales professional</li><li>Extensive understanding of and experience in insurance underwriting, actuarial (product development, valuation, financial reporting, modelling, experience studies, assumption setting), risk (including economic capital) and finance functions and related technology</li><li>Ability to learn new technology solutions and demonstrate these solutions to clients at a high level</li><li>Meticulous and analytical, confident in problem solving and decision making</li><li>Good team player with ability to influence without authority in a matrix organisation</li><li>Ambition to help insurers succeed&nbsp;</li><li>Excellent communication (written, verbal and oral) skills and interpersonal skills and ability to forge relationships at senior levels of organisations</li><li>Ability to work in a client-centric strategic and decisive manner according to tight deadlines</li><li>Availability to travel on an as needed basis including client visits, conferences, internal meetings, etc.</li><li>Minimum of 10 years of industry experience</li></ul>

Overview: <ul><li>As a Key Account Manager for our direct-to-consumer (DTC) business, you will play a pivotal role in maintaining and expanding relationships with our most important clients.&nbsp;</li><li>You will be responsible for driving sales growth, ensuring customer satisfaction, and managing key accounts effectively to meet and exceed business objectives.</li></ul> Responsibilities: Client Relationship Management: <ul><li>Develop and maintain strong relationships with key accounts to understand their needs and business goals.</li><li>Serve as the main point of contact for key clients, addressing inquiries and resolving issues promptly.</li><li>Manage business discussion/negotiations, including TTA, DA, etc to ensure effective sales &amp; achieving business targets and directions.</li><li>Conduct quarterly business review and business progress updates for assigned customers</li><li>Leverage key customer relationships to gain market intelligence and to assist successful formulary listing</li></ul> Sales Strategy Development: <ul><li>Collaborate with the sales &amp; marketing team to create strategic plans for key accounts, identifying opportunities for growth and upselling.</li><li>Analyze market trends and customer needs to inform sales strategies.</li><li>Develop and implement processes and strategies (local go-to-market strategies, sales strategies, and customer strategies) for assigned customers to ensure achievement of sales objectives.</li><li>Manage sales projection (sell in &amp; sell out), stocks forecast and stocks holding. Evaluate trends and divide business output to support strategic growth and profitability.</li></ul> Performance Tracking: <ul><li>Monitor and report on key account performance, sales metrics, and customer satisfaction.</li><li>Prepare regular reports and presentations for internal stakeholders.</li><li>Manage and monitor assigned customer A&amp;P trade fund/ TTA based investment according to annual budget to ensure efficient &amp; effective usage.</li><li>Analyse key accounts’ needs through data driven methods and structured planning &amp; provide trade activation post evaluation analysis for review of improvement and action plan (if any).&nbsp;</li></ul> Cross- Functional Collaboration: <ul><li>Work closely with marketing, product development, and customer service teams to ensure alignment on client expectations and deliverables.</li><li>Coordinate with logistics and supply chain teams to ensure timely product delivery. Negotiation and Contract Management:</li><li>Lead negotiations for trading terms and pricing agreements with key accounts to ensure mutually beneficial terms.</li><li>Manage renewals and extensions of contracts in a timely manner.</li></ul> Customer Advocacy: <ul><li>Act as the voice of the key customer within the organization, advocating for their needs and preferences.</li><li>Gather feedback and insights from clients to inform product development and service improvements.</li></ul> Requirements: Education: <ul><li>Bachelor’s degree in Business Administration, Marketing, or a related field</li></ul> Experience: <ul><li>5+ years of experience in account management or sales within the DTC sector</li><li>Proven track record of managing key accounts and achieving sales targets Skills:</li><li>Excellent interpersonal and communication skills, with the ability to build rapport with clients</li><li>Strong analytical and problem-solving abilities</li><li>Proficiency in CRM software and Microsoft Office Suite Attributes:</li><li>Self-motivated and results-oriented with a strong sense of urgency</li><li>Ability to work collaboratively in a fast-paced environment</li><li>Strategic thinker with a customer-centric approach</li></ul>

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11 upselling Jobs found

Waiter/Waitress and Senior Waiter/Waitress

Executive Director

Hostess

Senior Bartender

Senior Bartender

Senior Manager - Revenue Management

Sales / Senior Engineer - F&B / Industrial domain - SG

Sales and Marketing Analyst Role

Technology Sales Director Paris

Key Account Manager – DTC

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Skills

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11 upselling Jobs found

Waiter/Waitress and Senior Waiter/Waitress

Executive Director

Hostess

Senior Bartender

Senior Bartender

Senior Manager - Revenue Management

Sales / Senior Engineer - F&B / Industrial domain - SG

Sales and Marketing Analyst Role

Technology Sales Director Paris

Key Account Manager – DTC

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

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WhiteCrow is on a mission to connect companies with the best talent across the globe.