International Customer Service Associate

Strategic Business Development Lead

Associate Director– Business Transformation Food & Agri Industry

Facilities Technician

Field Marketing Manager

Senior Manager of Parts

Senior Software Engineer - Boomi or BTP

Software Engineer - Boomi or BTP

Software Engineer

Senior Software Engineer

Responsibilities: <ul><li>Provides dedicated support to International shippers, primarily supporting US operations, ensuring a seamless customer experience.</li><li>Analyzes and resolves Preferred account issues, taking full end-to-end ownership of each case until final resolution.</li><li>Focuses on First Call Resolution by effectively navigating systems, identifying root causes, and coordinating solutions across functions.</li><li>Builds and maintains strong relationships with internal partners (e.g., Billing, Delivery Information, Operations, Brokerage) to facilitate timely and effective issue resolution.</li><li>Develops and maintains trusted relationships with external customers through a strong customer-focused approach and proactive communication.</li><li>Connects the dots across processes, systems, and teams to identify gaps, prevent repeat issues, and drive sustainable solutions.</li><li>Demonstrates out-of-the-box thinking when resolving non-standard or complex customer scenarios.</li><li>Maintains a strong customer advocacy mindset, balancing internal requirements with external customer expectations.</li><li>Makes outbound calls and follow-as needed to ensure clear communication and customer satisfaction throughout the resolution process.</li></ul> Requirements: <ul><li>High school diploma, GED, or international equivalent</li><li>Strong English oral and written communication skills, with the ability to communicate clearly with both internal and external customers</li><li>Strong problem-solving and analytical skills, with the ability to think holistically across end-to-end processes</li><li>Proven customer focus, with the ability to build and maintain effective working relationships with customers and internal stakeholders</li><li>Ability to navigate multiple systems and tools efficiently</li><li>Demonstrated ownership mindset and accountability for results</li><li>Previous customer service experience</li><li>Experience supporting International or US-based operations is an asset</li></ul> Additional Comments: <ul><li>The role will be based in Chennai.</li><li>US working hours required</li></ul>

Responsibilities: <ul><li>Partner with Account Executives / Strategic Account Managers to research prospects, shape pursuit strategies, and drive opportunities from qualification through close (new business and expansion), including positioning, objection handling, driving stakeholder alignment.</li><li>Engage managing partners, practice chairs, firm leadership, and senior in-house counsel to understand priorities and position us as a trusted partner in legal AI and workflow transformation.</li><li>Lead senior-level discovery and structured workflow analysis to diagnose challenges, map decision makers / champions, and identify value levers, inefficiencies, and measurable ROI opportunities.</li><li>Translate legal workflows into clear, commercially compelling use cases and solution strategies, aligned to practice areas and client strategic objectives.</li><li>Design and deliver tailored, insight-led demonstrations and high-impact presentations that connect workflow insight, product capability, and commercial outcomes across 1:1, small group, and large group settings.</li><li>Develop bespoke proof-of-concept engagements to validate value and build confidence; serve as the Voice of the Customer by partnering with product/engineering/marketing/strategy, informed by customer/competitor/market research, and represent us at industry events and executive briefings.</li></ul> Requirements: <ul><li>For US-based employee, have a JD</li><li>For UK-based coverage, be a Qualified Solicitor (England &amp; Wales) with 3+ years PQE • 3+ years of experience in leading law firm (Top 50) or in-house experience in large corporation</li><li>Background in corporate, finance, disputes/litigation, or other complex practice areas with demonstrable client-facing experience (preferred).</li><li>Have experience establishing credibility with partners, firm leadership, and senior in house counsel through strong executive presence, legal expertise, and AI fluency.</li><li>Deliver persuasive, insight-led presentations and demonstrations that engage both legal and business stakeholders (including impromptu whiteboard-style and formal presentations/demos).</li><li>Demonstrate a deep understanding of legal workflows, legal service delivery models, and emerging legal technology trends - able to translate this into tailored, workflow-specific value narratives.</li><li>Demonstrate curiosity, intellectual enthusiasm, and conviction about how AI and legal technology can transform legal workflows and client delivery.</li><li>Operate effectively in a target-driven, revenue-accountable role with a clear commercial mindset (pipeline/revenue ownership).</li><li>Collaborate effectively across teams (sales, marketing, product, client success) to deliver unified client engagement strategies. Sales or customer-facing experience (including law firm business development, secondment, or experience directly managing law firm client matters/relationships) is a plus.</li><li>Partner with Account Executives / Strategic Account Managers to research prospects, shape pursuit strategies, and drive opportunities from qualification through close (new business and expansion), including positioning, objection handling, driving stakeholder alignment.</li><li>Engage managing partners, practice chairs, firm leadership, and senior in-house counsel to understand priorities and position us as a trusted partner in legal AI and workflow transformation.</li><li>Lead senior-level discovery and structured workflow analysis to diagnose challenges, map decision makers / champions, and identify value levers, inefficiencies, and measurable ROI opportunities.</li><li>Translate legal workflows into clear, commercially compelling use cases and solution strategies, aligned to practice areas and client strategic objectives.</li><li>Design and deliver tailored, insight-led demonstrations and high-impact presentations that connect workflow insight, product capability, and commercial outcomes across 1:1, small group, and large group settings.</li><li>Develop bespoke proof-of-concept engagements to validate value and build confidence; serve as the Voice of the Customer by partnering with product/engineering/marketing/strategy, informed by customer/competitor/market research, and represent us at industry events and executive briefings.</li></ul>

Role Description: <ul><li>The Associate Director of Business Transformation (BT) for Food and Agriculture (F&amp;A) Industry will play an important role in building and growing our consulting services within the Food &amp; Agri vertical.</li><li>This role requires strong domain expertise, superior consulting skills, and a proven track record.&nbsp;</li></ul> Responsibilities: Leadership and Strategy <ul><li>Grow and expand the Business Transformation Solutions practice for Food &amp; Agri domain.&nbsp;</li><li>This includes refining and executing a strategy/GTM POV.</li><li>Lead and mentor the junior consultants within the team.</li><li>Foster a culture of innovation, collaboration, and continuous improvement within the business transformation team.</li><li>Identify and assess emerging trends and technologies to drive service offerings and client solutions.</li></ul> Client Engagement and Business Development <ul><li>Develop strong relationships with key stakeholders in the Food &amp; Agri domain.</li><li>Lead business development efforts, including identifying and pursuing new business opportunities, proposal development (along with pre-sales team), and client presentations.</li><li>Collaborate with sales and marketing teams to develop and implement go-to-market strategies for Business Transformation services.</li><li>Ensure a high level of client satisfaction through a strong understanding of the F&amp;A industry and focus on value creation &amp; ROI for clients.</li></ul> Project Management and Delivery <ul><li>Lead the execution, and successful delivery, of business transformation projects, ensuring they are completed on time, within scope, and within budget.</li><li>Take accountability for project governance and best practices to ensure consistent project execution and quality.</li><li>Provide guidance and support to junior members within the BTS team, as well as any other practice members participating in the project, helping them navigate operational challenges and deliver impactful results.</li></ul> Market Insights &amp; Trends:&nbsp; <ul><li>Stay informed about industry trends, competitive landscape, and regulatory changes impacting healthcare and life sciences to inform strategic decision-making.</li><li>Contribute to thought leadership initiatives, positioning the company as a trusted advisor in the industry.</li></ul> Requirements: <ul><li>Around 10 years of experience with minimum 5 years in consulting/technology consulting.</li><li>Proven track record of growing a business transformation/consulting practice.</li><li>Strong Food &amp; Agri domain expertise, with a solid understanding of industry challenges, trends, and regulations.</li><li>Experience with a variety of technology solutions relevant for Food &amp; Agri domain.</li></ul> Skills, Other requirements <ul><li>Superior leadership and team management skills.</li><li>High drive and energy to plan and execute consulting projects for our client.</li><li>Strong business acumen and strategic thinking abilities, with a focus on driving results and achieving business objectives.</li><li>Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients, stakeholders, and team members.</li><li>Strong problem-solving and analytical skills, with a focus on delivering innovative and practical solutions.</li><li>Proven track record in US and/or Asian markets and Food &amp; Agri clients.</li><li>Role will involve significant travel.</li></ul>

Responsibilities: <ul><li>Oversee day-to-day facility operations including HVAC systems (WCPU), air compressors, air dryers, sewage treatment systems, and general building maintenance with work at height compliance.</li><li>Provide hands-on support for: - Cooling tower infill services - Split unit A/C maintenance - Compressed Dry Air (CDA) piping installation - A compressor piping - New production line setup including electrical wiring</li><li>Supervise the infrastructure, ensuring safe and efficient operation in accordance with Malaysian electrical codes.</li><li>Manage and execute facility installation projects, expansions, and upgrades in line with production needs.</li><li>Ensure adherence to safety protocols, environmental regulations, and industry standards.</li><li>Collaborate with production, quality, and engineering teams to align facility operations with manufacturing targets.</li><li>Handle vendor management and oversee service contracts for equipment maintenance and utilities.</li><li>Perform routine troubleshooting and preventive maintenance, minimizing downtime and enhancing productivity.</li><li>Maintain detailed documentation, reports, and Preventive Maintenance (PM) records.</li></ul> Requirements: <ul><li>Minimum 3 years of experience in facility management within a manufacturing environment, preferably in antenna, electronics, or cable assembly industries.</li><li>Solid hands-on expertise in: - HVAC systems - Air compressors - CDA piping and A compressor piping - Electrical and mechanical facility systems</li><li>Familiar with energy efficiency practices, sustainability initiatives, and lean manufacturing principles.</li><li>Strong problem-solving skills and the ability to work independently in a fast-paced production setting.</li></ul>

Overview: <ul><li>The Field Marketing Manager is responsible for driving demand generation for product categories including product launches.&nbsp;</li><li>He will be responsible for executing marketing initiatives &amp; collecting actionable feedback.&nbsp;</li><li>The role involves managing field marketing executives through training, performance reviews, &amp; tracking, while ensuring seamless coordination with sales &amp; promotion team.&nbsp;</li><li>The FMM enables &amp; ensures strong category understanding and connect to the market through the category lens while building User Loyalty through end user engagement &amp; training programs</li></ul> Responsibilities: End User Engagement: <ul><li>Drive user connect programs through effective planning, execution, &amp; PJPs for field marketing executives, ensuring comprehensive user coverage.&nbsp;</li><li>Build strong end user relationships while leading loyalty program implementation &amp; feedback collection.</li></ul> Market Development Plan &amp; Initiatives:&nbsp; <ul><li>Drive Market Development Plans through product demos, trials, &amp; marketing tools to achieve objectives.&nbsp;</li><li>Share key observations and insights on user applications, product used and gaps identified for us to leverage the opportunities.&nbsp;</li><li>Monitor competitor activities and identify opportunities to expand penetration of our products.</li></ul> Product Module Implementation:&nbsp; <ul><li>Help create and drive execution of modules for New Products, Products Under Launch.</li><li>Implement the field marketing plans through executives, in line with guidelines and review the same for improvement.</li></ul> Insights &amp; Feedback:&nbsp; <ul><li>Deliver timely &amp; actionable feedback on initiatives, competitor pricing, promotions, &amp; activities.</li><li>Systematically collect &amp; share feedback from user connect programs to support decision-making.</li></ul> People Management: <ul><li>Facilitate induction, training, &amp; refresher sessions for field marketing executives.</li><li>Review performance against KPIs; provide corrective inputs with Area Sales managers, Category Manager and Business Head.</li></ul> Ways of working: <ul><li>Conduct Field Market reviews as per established processes.&nbsp;</li><li>Ensure timely submission of monthly reports as defined.&nbsp;</li><li>Collaborate with Distributor Sales team to strengthen dealer relationships, enhance visibility, drive range selling.</li></ul> Requirements: <ul><li>10-12 years in Sales, Field Marketing, Business Development roles.&nbsp;</li><li>Preferred experience in Speciality Chemicals, Adhesive, Construction Chemicals, Building Material.&nbsp;</li><li>Must have experience in leading field executives/teams.</li><li>Candidate should have high levels of maturity to engage with multiple stakeholders and should have entrepreneurial ability to identify Category Opportunities.</li></ul> Other Detail: <ul><li>Location of work: Ghana</li><li>Reporting to: Zonal Business Head</li><li>Direct Reportees – Field executives Industries: Adhesives &amp; Sealants, Paints, Construction Chemicals, Coatings, Plywood &amp; Laminates, Building Material.</li></ul>

Role Description:&nbsp; <ul><li>This person will be reporting to Aftersales Associate Director and will work daily with the Parts Distribution Manager.</li><li>The Senior Manager of Parts role is to develop and execute sales strategies, optimize pricing, build customer relationships, and drive revenue growth through spare parts sales on a national level.:</li></ul> Responsibilities: <ul><li>Develop and implement the national spare parts sales strategy, aligning it with the companys overall business goals and objectives.</li><li>Identify market opportunities, analyze customer needs, and devise strategies to maximize revenue generation from spare parts sales.</li><li>Collaborate with marketing teams and regional teams, to develop marketing campaigns and promotional activities to drive spare parts sales.</li><li>Provide leadership and oversight to the Parts Dealer Representatives team, ensuring strong dealer support, effective performance management, professional development, and resolution of escalated field and systemic parts-related issues in collaboration with supply chain and warehouse teams.</li><li>Work with finance to determine pricing strategies for spare parts based on market analysis, competitive landscape, and cost considerations.</li><li>Monitor price levels and margins to maximize profitability while remaining competitive in the market.</li><li>Analyze pricing trends and make adjustments as needed.</li><li>Build and maintain strong relationships with dealers. Identify customer needs, provide product information.</li><li>Conduct frequent dealer visits (up to 40% travel) US and Canada to address spare parts issues, promote parts sales, and drive optimal dealer stocking levels.</li><li>Collect and analyze sales data, market trends, and customer feedback to generate insights and reports.</li><li>Monitor sales performance against targets, identify areas for improvement, and develop action plans to enhance sales effectiveness.</li><li>Present reports and findings to senior management.</li></ul> Requirements: <ul><li>7–10 years of experience in sales, or aftersales in the agricultural machinery industry.</li><li>Proven experience working directly with dealers or in a dealership environment.</li><li>Proven track record of achieving sales targets and driving dealer network performance.</li><li>Strong mechanical aptitude with a comprehensive understanding of agricultural machinery, their applications, attachments, Implements.</li></ul>

Responsibilities: <ul><li>SOFTWARE DEVELOPMENT: Designs and develops high quality software solutions by writing clean, maintainable and efficient codes.</li><li>AUTOMATION: Leads the application of internal software deployment platform, methodologies and tools to automate the deployment process, ensuring smooth and reliable releases.</li><li>COLLABORATION: Partners with cross functional team of product managers, designers and different engineers to gather complex requirements and deliver solutions that meet business needs.</li><li>TESTING &amp; DEBUGGING: Writes and maintains complex unit tests and integration tests, and performs debugging to maintain the quality and performance of the software.</li><li>CONTINUOUS IMPROVEMENT: Suggests options for improving the software development and deployment processes, and implements the approved standards to improve efficiency and reliability.</li><li>DOCUMENTATION: Builds and maintains comprehensive documentation for complex software applications, deployment processes and system configurations.</li><li>TECHNICAL SUPPORT: Provides technical support and troubleshooting for complex issues with deployed applications to ensure minimal downtime and fast resolution.</li></ul> Requirements: <ul><li>Minimum requirement of 4 years of relevant work experience.</li><li>Typically reflects 5 years or more of relevant experience.</li><li>SAP BTP and/or Boomi expertise</li><li>7+ years of professional experience</li></ul>

Responsibilities; Software Develpoment:&nbsp; <ul><li>Designs and develops high quality software solutions by writing clean, maintainable and efficient codes.&nbsp;</li></ul> Automation:&nbsp; <ul><li>Leads the application of internal software deployment platform, methodologies and tools to automate the deployment process, ensuring smooth and reliable releases.&nbsp;</li></ul> Collabroation:&nbsp; <ul><li>Partners with cross functional team of product managers, designers and different engineers to gather complex requirements and deliver solutions that meet business needs.&nbsp;</li></ul> Testing &amp; Debugging:&nbsp; <ul><li>Writes and maintains complex unit tests and integration tests, and performs debugging to maintain the quality and performance of the software.&nbsp;</li></ul> Continoud Improvement:&nbsp; <ul><li>Suggests options for improving the software development and deployment processes, and implements the approved standards to improve efficiency and reliability.&nbsp;</li></ul> Documentation:&nbsp; <ul><li>Builds and maintains comprehensive documentation for complex software applications, deployment processes and system configurations.&nbsp;</li></ul> Technical Support:&nbsp; <ul><li>Provides technical support and troubleshooting for complex issues with deployed applications to ensure minimal downtime and fast resolution.&nbsp;</li></ul> Requirements: <ul><li>Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.&nbsp;</li></ul> Preferred Qualifications: <ul><li>SAP BTP and/or Boomi expertise</li><li>4+ years of professional experience</li></ul>

Role Description: <ul><li>SOFTWARE DEVELOPMENT: Partners to design and develop high quality software solutions by writing clean, maintainable and efficient codes.</li><li>AUTOMATION: Applies internal software deployment platform, methodologies and tools to automate the deployment process, ensuring smooth and reliable releases.</li><li>COLLABORATION: Partners with cross functional team of product managers, designers and other engineers to gather moderately complex requirements and deliver solutions that meet business needs.</li></ul> Responsibilities: <ul><li>SOFTWARE DEVELOPMENT: Partners to design and develop high quality software solutions by writing clean, maintainable and efficient codes.</li><li>AUTOMATION: Applies internal software deployment platform, methodologies and tools to automate the deployment process, ensuring smooth and reliable releases.</li><li>COLLABORATION: Partners with cross functional team of product managers, designers and other engineers to gather moderately complex requirements and deliver solutions that meet business needs.</li><li>TESTING &amp; DEBUGGING: Writes and maintains moderately complex unit tests and integration tests, and performs debugging to maintain the quality and performance of the software.</li><li>CONTINUOUS IMPROVEMENT: Makes suggestions for improving the software development and deployment processes, and implements the approved standards to improve efficiency and reliability.</li><li>DOCUMENTATION: Drafts and maintains comprehensive documentation for moderately complex software applications, deployment processes and system configurations.</li><li>TECHNICAL SUPPORT: Provides technical support and troubleshooting for moderately complex issues with deployed applications to ensure minimal downtime and fast resolution.</li></ul> Requirements: <ul><li>Software Engineer: Minimum requirement of 3 years of relevant work experience.&nbsp;</li><li>React/Typescript/UI</li><li>Java/Spring Boot/Python/APIs</li><li>PostgreSQL</li><li>CI/CD pipelines</li><li>AWS/Azure Cloud Services</li></ul>

Responsibilities: <ul><li>Designs and develops high quality software solutions by writing clean, maintainable and efficient codes.</li><li>Leads the application of internal software deployment platform, methodologies and tools to automate the deployment process, ensuring smooth and reliable releases.</li><li>Partners with cross functional team of product managers, designers and different engineers to gather complex requirements and deliver solutions that meet business needs.</li><li>Writes and maintains complex unit tests and integration tests, and performs debugging to maintain the quality and performance of the software.</li><li>Suggests options for improving the software development and deployment processes, and implements the approved standards to improve efficiency and reliability.</li><li>Builds and maintains comprehensive documentation for complex software applications, deployment processes and system configurations.</li><li>Provides technical support and troubleshooting for complex issues with deployed applications to ensure minimal downtime and fast resolution.</li></ul> Requirements: <ul><li>Minimum requirement of 4 years of relevant work experience.</li><li>Typically reflects 5 years or more of relevant experience.</li><li>Experience with one or more of the following technologies:</li><li>React/Typescript/UI’s.</li><li>Java Spring Boot/ Python / API’s.</li><li>PostgreSQL.</li><li>CI/CD pipelines.</li><li>AWS Cloud Services.</li></ul>

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24 us codes Jobs found

International Customer Service Associate

Strategic Business Development Lead

Associate Director– Business Transformation Food & Agri Industry

Facilities Technician

Field Marketing Manager

Senior Manager of Parts

Senior Software Engineer - Boomi or BTP

Software Engineer - Boomi or BTP

Software Engineer

Senior Software Engineer

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Skills

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24 us codes Jobs found

International Customer Service Associate

Strategic Business Development Lead

Associate Director– Business Transformation Food & Agri Industry

Facilities Technician

Field Marketing Manager

Senior Manager of Parts

Senior Software Engineer - Boomi or BTP

Software Engineer - Boomi or BTP

Software Engineer

Senior Software Engineer

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

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Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.