Customer Service Analyst- OTD Analyst

Customer Service Manager

Customer Service Advisor (Senior Analyst)

Customer Service Associate Manager

Senior Analyst ITP Forensics

Director of Marketing – US Generics

123457 Senior Mechanical R&D/Product Development Engineer

Signal Integrity Test Engineer

Senior Accountant

DevOps Engineer

Responsibilities:: <ul><li>Customer Relationship Management: Serve as the primary point of contact for assigned customers and sales partners, managing the fulfillment of customer orders to ensure on-time and in-full delivery (OTIF). Communicate effectively with stakeholders to reduce pricing discrepancies, resolve case fill issues, and address delivery delays.</li><li>Process Optimization and Problem Solving: Identify opportunities for continuous improvement within the order management process such as pricing discrepancies, OS&amp;D, and returns. Leverage tools such as SAP, Microsoft Excel and Celonis. Proactively implement solutions to enhance customer service initiatives and deliver consistent results.</li><li>Collaboration and Stakeholder Engagement: Partner with internal and external stakeholders, including supply chain, finance, sales teams, brokers, IT, and transportation carriers, to resolve logistical challenges and enhance the overall customer experience.</li><li>Performance Monitoring and Policy Compliance: Evaluate and ensure adherence to service-level agreements (SLAs), key performance indicators (KPIs), and internal policies, including GAAP, SOX, and audit requirements. Track and report performance metrics to identify improvement opportunities.</li><li>Capability Building and Innovation: Foster a culture of learning by participating in training and development programs. Contribute to special projects and continuous improvement initiatives, identifying innovative solutions to enhance process efficiency and quality.</li><li>Manage order processing and ensure on-time and in-full (OTIF) deliveries.</li><li>Support customer requests and help resolve basic order issues.</li><li>Track &amp; report KPIs (order accuracy, service levels).</li><li>Collaborate with internal teams to optimize OTD processes.</li><li>Learn and grow within the customer service and supply chain field. Must-Have Skills: Customer service experience (OTD, logistics, or related fields).</li><li>Sense of urgency &amp; problem-solving (handle daily tasks efficiently).</li></ul> Requirements: <ul><li>Bachelor’s degree in business administration, Logistics, or a related field.</li><li>Strong computer skills, including proficiency with ERP systems (e.g., SAP) and Microsoft Office.</li><li>Experience working with Order to Delivery Customer Service/support.</li><li>Exceptional time management and organizational capabilities, with the ability to handle competing priorities.</li><li>Advanced Analytical experience, strategic mindset, time management, problem-solving, and decision-making skills.</li><li>Excellent verbal and written communication abilities in a professional setting.</li><li>Advanced English level is mandatory, as this role provides services to US. Customer Service Analyst – OTD Analyst The Analyst role is more like an entry-level, focusing on day-to-day operations and order fulfillment – we ask at least 1 years of experience in Customer Service role for Logistics, transportation Team Structure:</li><li>Reports to the Team Lead.</li><li>Works with internal teams (Finance, Sales, Supply Chain).&nbsp;</li><li>Good communication skills (work with different teams). Willingness to learn (quick adaptation to SAP &amp; internal processes).</li><li>Fluent English (for working with US customers).</li><li>Support to North America</li></ul>

Responsibilities: Strategic Leadership and Team Development:&nbsp; <ul><li>Lead, mentor, and manage a team of up to 5-8 Analysts, Specialists, and Associate Managers.&nbsp;</li><li>Build a culture of high performance, ensuring team engagement, development, and retention to meet organizational goals.</li></ul> Customer and Stakeholder Collaboration:&nbsp; <ul><li>Serve as a strategic partner for key internal and external stakeholders, including Sales, Supply Chain, and Distribution leaders, to resolve escalated customer service issues and deliver seamless order-to-delivery (OTD) solutions.</li></ul> Operational Excellence and Process Improvement:&nbsp; <ul><li>Drive initiatives that enhance efficiency and reduce costs across customer service operations.&nbsp;</li><li>Implement continuous improvement strategies using methodologies like Six Sigma or LEAN while ensuring compliance with organizational policies, including GAAP and SOX requirements.</li></ul> Data-Driven Decision Making:&nbsp; <ul><li>Analyze KPIs, SLAs, and service metrics to identify trends, assess performance, and develop strategies to optimize customer service and supply chain operations.</li></ul> Strategic Planning and Execution:&nbsp; <ul><li>Collaborate with senior leadership to design and execute strategic customer service plans aligned with Kellanova’s broader business objectives.&nbsp;</li><li>Partner with third-party service providers to promote operational effectiveness and supply chain efficiency.</li></ul> Requirements:﻿﻿ <ul><li>Bachelor’s degree required, with at least two-three years of experience in customer service, supply chain, or a related field.</li><li>Prior experience in a leadership role is essential.</li><li>Strong track record of managing and developing high-performing teams, fostering a culture of accountability, and driving employee engagement.</li><li>Advanced proficiency in ERP systems (e.g., SAP) and Microsoft Office, with a solid understanding of order-to-delivery and supply chain operations.</li><li>Ability to analyze complex data, identify trends, and develop innovative, data-driven solutions to address customer service challenges and improve processes.</li><li>Exceptional verbal and written communication skills in English, with experience working effectively across functions, regions and presenting to senior leadership.</li><li>Expertise in implementing continuous improvement initiatives using Six Sigma, LEAN, or similar methodologies to achieve operational efficiencies and cost reductions.</li><li>Strong organizational skills with the ability to prioritize and manage multiple initiatives, consistently meeting deadlines and exceeding performance objectives.</li></ul>

Responsibilities: <ul><li>Customer Management and Service Excellence: Act as the primary point of contact for assigned complex, high-priority accounts, ensuring consistent and reliable performance. Manage customer situations, including escalations, from order placement to order delivery while proactively identifying and resolving issues to enhance the customer experience.</li><li>Process Optimization and Problem Resolution: Analyze trends and conduct root cause analyses to address pricing discrepancies, OS&amp;D, and returns. Use tools like SAP, Microsoft Excel and Celonis to drive process efficiencies and implement continuous improvement initiatives.</li><li>Strategic Collaboration and Stakeholder Engagement: Partner with internal and external stakeholders, including supply chain, finance, sales teams, brokers, IT, and transportation carriers, to resolve logistical challenges and enhance the overall customer experience.</li><li>Performance Monitoring and Analytics: Use data-driven insights to evaluate and improve order management processes. Develop and present analytics-based recommendations to sales partners and customers, ensuring adherence to service-level agreements (SLAs) and key performance indicators (KPIs), and internal policies, including GAAP, SOX, and audit requirements.</li><li>Capability Building and Leadership: Lead special projects and continuous improvement initiatives to drive innovation within the order management process. Build individual skills through training and participate in pilots, system testing, and service rehearsals before implementing major changes.</li><li>Manage high-priority customer accounts, ensuring orders are processed correctly.</li><li>Analyze customer issues and provide solutions to prevent recurring problems.</li><li>Work closely with Sales &amp; Finance to resolve pricing, invoicing, and payment discrepancies.</li><li>Support continuous improvement projects and process automation.</li><li>Use SAP &amp; Celonis to track performance and identify trends.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business Administration, Logistics, or a related field.</li><li>Proven ability to manage complex, high-priority accounts while building and maintaining strong relationships with internal and external stakeholders.</li><li>Proficiency in ERP systems (e.g., SAP) and Microsoft Office, with demonstrated ability to leverage data for trend analysis and process optimization.</li><li>Analytical and root cause analysis skills to identify and resolve challenges in order management processes.</li><li>Excellent verbal and written communication skills with the ability to present insights and lead cross-functional projects or initiatives.</li><li>Strong time management skills with the ability to manage competing priorities and consistently meet or exceed performance objectives.</li><li>Advanced English level is mandatory, as this role provides services to US.</li></ul>

Responsibilities: <ul><li>Leadership and Team Management: Lead, mentor, and engage in a team of 3-5 Analysts and Senior Analysts. Drive a high-performance culture through coaching, feedback, and development, ensuring strong team engagement and retention.</li><li>Track and analyze KPIs, SLAs, and team performance metrics, using insights to drive improvements in quality, efficiency, and customer experience.</li><li>Customer and Stakeholder Collaboration: Build strong relationships with internal and external stakeholders, including senior leadership, supply chain, and sales partners, to identify trends and resolve escalated issues.</li><li>Serve as the key point of contact for critical customer service challenges.</li><li>Process Optimization and Continuous Improvement: Proactively identify trends and inefficiencies in the order-to-delivery (OTD) process. </li><li>Leverage analytics and tools like SAP to implement process improvements that enhance customer satisfaction and reduce costs.</li><li>Lead and participate in special projects, system testing, and process pilots to support OTD innovation. Identify and implement new tools and methodologies to enhance operational efficiency.</li><li>Data-Driven Insights and Problem Solving: Analyze complex data to uncover actionable insights and present recommendations to leadership and customers.</li><li>Ensure compliance with policies, including GAAP and SOX, while driving OTD performance metrics.</li><li>Customer-Centered Culture: Foster a service-oriented mindset across the team by championing proactive communication, anticipating customer needs, and delivering innovative solutions that align with business goals.</li><li>Lead a small team, ensuring high performance and engagement.</li><li>Serve as the escalation point for complex order-to-delivery (OTD) issues.</li><li>Track KPIs &amp; analyze trends to improve service quality.</li><li>Identify continuous improvement opportunities (LEAN, process automation).</li><li>Work with internal &amp; external stakeholders to optimize customer service operations.</li></ul> Requirements: <ul><li>Bachelor’s degree required, with supervisory experience managing teams and customer relationships.</li><li>Experience analyzing complex datasets, identifying trends, and presenting actionable insights. Proficient in ERP systems (e.g., SAP) and Microsoft Office, with a solid understanding of order-to-delivery and supply chain operations.</li><li>Demonstrated ability to lead and develop teams, with a focus on engagement, retention, and high performance.</li><li>Strong collaboration and relationship-building skills with customers and cross-functional teams. </li><li>Experience handling escalated customer issues is essential.</li><li>Knowledge in implementing continuous improvement initiatives using Six Sigma, LEAN, or similar methodologies to achieve operational efficiencies and cost reductions.</li><li>Fluent level of English is mandatory with exceptional verbal and written communication skills</li><li>Strong organizational and time management skills, with the ability to prioritize competing demands and deliver results in a dynamic, fast-paced environment.&nbsp;</li></ul>

Be a part of a revolutionary change.

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Wherever you join our crucial 47,000-strong Operations team, you’ll have the opportunity to make an impact. PMI’s shift from selling cigarettes to our new smoke-free products has changed the way we work. New products bring new challenges – in the way we source and buy raw materials, in the way we engineer and manufacture, and in our supply chain planning.

Bring us your curiosity and a desire to challenge the everyday, and we’ll give you lots of responsibility. You’ll help us improve, inject innovation and create new ways of working. You’ll be solving supply chain problems that span the whole world: a smoke-free world.

For our Illicit Trade Prevention’s (ITP) team, based in London, we are currently looking for a Senior Analyst ITP Forensics

This role holder will be a Subject Matter Expert (SME) in tobacco products and Smoke Free Products (SFP) (incl. Illicit products) forensics and fulfill PMI’s legal and court requirements as Intellectual Property (IP) right holder. While contributing to the development of innovative methodologies, features and tools to protect and authenticate PMI products, generating product intelligence on illicit products to support ITP strategies and activities, and law enforcement investigations and litigation actions.

Key accountabilities:

Product authentication: perform PMI products authentication within a timely and satisfactory manner, for both our combustible (CC) and smoke free (SFP) category.
Product Intelligence:
perform product analyses, from Empty Pack Surveys’ samples to investigations and evidence materials, as well as from consumer complaints, test purchases, SFP device returns, in-market sampling, SFP recycling hubs, etc.
Product Forensics and Investigative support: perform forensics evaluation of samples of potentially illicit tobacco products stemming from various sources.
Organize and perform onsite inspections of raided illegal factories (manufacturing premises), aiming to support authorities in the fight against illicit manufacturing of tobacco products (incl. CC and SFP).
Trigger or support follow-up actions.
Represent the company in various events, incl. witness hearings or other legal proceedings, acting as PMI’s SME in product authentication and forensics.
Perform enhanced profiling of illicit products (“grouping”), aiming to support ongoing investigations or provide product intelligence to internal and external partners.
Product Security Features (PSF): use in practice PMI PSFs and verify their functionality, providing factual and constructive feedback on their presence and effectiveness to the supervisors or personnel in charge.
Supplier Liaison Program (SLP): support or contribute to the process by collecting information, gathering evidence and materials as part of ongoing forensics activities (e.g., factory raids follow-ups, company checks etc.).
SFP:
Actively contribute to protecting the consumer journey and the fast-evolving product lifecycle and distribution models, by analyzing samples stemming from manufacturing through distribution to sales, and its reverse logistics (returns and recycling).
Provide SME expertise for the new products in PMI’s portfolio, incl. launches and markets resulting from PMI business agreements, mergers or acquisitions.
Supply Chain Integrity: actively support and contribute to the process of fulfillment of PMI regulatory or internal obligations included in PMI’s Anti-Diversion programs. By responding to external and internal partners requests for technical expertise and product forensics,
Public-Private Partnerships (PPP) through technical assistance:
deliver, support and / or assist in technical training program deliverables to law enforcement authorities aiming at building their capability in tackling illicit trade.
Support building the “external engagement corridors” for further follow-up actions.
Industry Technical Alliance: contribute to process by ensuring the relevant technical information, samples and forensics info availability, when applicable.
Forensics IT Systems: contribute to maintenance and continuous improvements process of ITP system(s) in place.
3rd party support personnel supervision: supervise and coordinate a potential pool of external vendors or service providers contracted for support in product authentication, inspections, and analyses (incl. EPS pack analysis).
We are looking for someone with;

University (master or bachelor degree), preferably in Technical Sciences.
Strong experience in the tobacco industry or other consumer goods industry, preferably in product forensics at the anti-counterfeit / anti-illicit trade department or similar.
Know-how of technical examination techniques for products and forensics evaluation, incl. chemical and qualitative analysis methodologies and external laboratories network.
Knowledge of SFPs and vaping products, incl. electronics, SFP consumables and oral products category.
Project Management - Certified project management skills, incl. international and cross-functional projects coordination and supervision.
People Management - Supervision and daily coordination of the external vendors and subcontractors / external inspectors.
What we offer:

Our success depends on the talented people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
Take pride in delivering our promise to society: to deliver a smoke-free future.

Role

Responsibilities: <ul><li>Works closely with the Sales and Marketing team to support Rx Generics strategy to achieve sales objectives (market share, sales and margin) which correlates to successful product launches, increases market penetration and profitability on the new and inline product portfolio.</li><li>Provides market intelligence and insight to establish strategic and tactical marketing plans.</li><li>Develops programs to differentiate our client Pharmaceuticals Generics from the competition.</li><li>Establishes strategy and implements activities for generic product launches to meet market share, volume and revenue objectives.</li><li>Key marketing team member for strategic initiatives, which could include REMS, development of Institutional Marketing materials, Specialty Pharmacy among other initiatives and projects.</li><li>Establishes and maintains a network of secondary and primary research information in support of planned Generic products to develop product launch plans and strategies.</li><li>Monitors Generic competitors’ business and launch activities.</li><li>Maintains a close working relationships with his/her peers to devise and execute an integrated commercial strategy.</li><li>Maintain a comprehensive understanding of the current generic market landscape for all products in the portfolio.</li><li>Lead continuous improvement efforts across the department.</li><li>Creation and production of department specific Reporting/Analytics/Dashboards.</li></ul> Requirements: <ul><li>BA/BS degree in Science, Business or Marketing (MS in Marketing or MBA preferred).</li><li>A well rounded professional with 10+ years’ experience in the Generic Rx pharmaceutical industry to include 2 or more years of leadership in an organization of similar or greater complexity and revenue size.</li><li>Strong leadership skills, high energy, and a passionate champion for the business with an ability to quickly establish credibility throughout the organization.</li><li>Strong analytical skills, prior experience working with forecasts, analyzing market research results to turn data into actionable insights, and a strong focus on business analytics as a means to improve and grow the business.</li><li>Excellent organizational and communication skills and an ability to work with diverse internal and external constituents.</li><li>Demonstrated ability to prioritize, plan and execute multiple short- and long-term projects, while meeting all deadlines.</li><li>Strong ability to identify/anticipate opportunities, challenges and road blocks, while maintaining a solutions-focused approach and develops plans accordingly.</li><li>Demonstrated understanding of the pharmaceutical industry and marketing principles. Familiarity with regulatory framework for pharmaceutical products is desirable.</li><li>Working knowledge of competitive intelligence sources such as IQVIA, IPD Analytics, PriceRx, Analysource (among others) and company financial filings etc. for commercial assessment purposes.</li><li>Proficiency in computer technology including the Microsoft suite of tools (Outlook, Excel, PowerPoint, Word and Teams). Experience with data analytics software such as Tableau, Qlike and/or Power BI is desirable but not required.</li><li>Highly skilled in all forms of communication (i.e. oral, written, presentation) at team, peer and executive levels</li></ul>

Responsibilities: <ul><li>Participates in the engineering core team for projects from initial concept to production release in a timely, innovative manner.&nbsp;</li><li>Proficient skills in the drawing and simulation tools ( CAD, Creo, ANSYS,...)to create and optimize design, especially good at structural design and innovation.</li><li>Providing engineering support of cable accessories including Lite and sustaining projects.&nbsp;</li><li>Technical understanding of power system products and related standards</li><li>Interprets related standards, analyzes data, creates test reports, and provides presentations.&nbsp;</li><li>Innovative, computer literate, low to moderate travel, power industry experience or equivalent essential.&nbsp;</li><li>Possess excellent problem-solving skills, be able to work independently, and drive projects to completion. failure analysis and improvement timely.</li><li>Coordinate with other functional and oversea regional teams (including EMEA, US and Asia...)for the technical development in order to achieve targeted cross functional project goals and schedule.</li><li>Daily system management and file management</li></ul> Requirements: Education, Technical Qualification &amp; Experience: <ul><li>Min. bachelor degree in Mechanical Engineering related major. Graduated degree is prefer.</li><li>Good English communication skills, including listening, speaking and writing.&nbsp;</li><li>Experience in power product development at least 5 years, especially cable accessory product development.&nbsp;</li><li>knowledge and experience of materials and production processes used in power products.</li></ul>

Responsibilities: <ul><li>Review and confirm the test specification of new projects. Evaluate the test requirement of new projects.</li><li>Design and set up test systems for new projects.</li><li>Work with US team for test issues.</li><li>Control all testing equipment and fixtures for electrical lab.</li><li>Monitor all electrical testing process.</li><li>Prepare testing plan. Review test results.</li><li>Ensure test data integrity and proper reporting.</li><li>Solve problems on test.</li><li>Define test methods for new projects, deliver the new test methods to technicians and operators.</li><li>Get training from outside and deliver it inside.</li><li>Improve test process.</li><li>Support on lab management improvement. Develop the test capacity of the electrical test lab.</li></ul> Requirements: <ul><li>Bachelor’s degree, preferably major in electronic information technology or computer.</li><li>Adept in hardware test methodologies, especially for electrical and SI test.&nbsp;</li><li>Good experience in C#, Python or VB, can create software to do test/analysis easier.</li><li>Adept in test equipment: TDR (Time Domain Reflectometer), NA (Network Analyzer), Oscillograph, Data Timing Generator, LCR Meter, Hi-pot, Milliohm Meter, Microohm Meter, Megohm Meter, Thermal Chamber.</li><li>Adept in signal integrity test. Familiarity with the elements and testing methods of Insertion Loss, Impedance, Return Loss, Time Delay Skew, SCD21.......</li><li>Familiarity with the product verification testing. Good experience in setting up new test system, drafting test plans and documents.</li><li>Good measurement capability and analysis capability.&nbsp;</li><li>Familiarity with standards and products, such as QSFP, SFP+, PCI-E, DisplayPort, HDMI, SATA, Minis-SAS, USB…</li><li>Adept in MSA.</li><li>Fluent English both in verbal and written.</li><li>Strong PC skills. Adept in hardware and software. Adept in MS Office.</li></ul>

Responsibilities: <ul><li>Be responsible GL and FA functions for middle-size legal entity</li><li>Prepare manual GL journal entries, review system generated journal entries and propose adjustment if necessary</li><li>Perform month-end closing activities, including closing checklist preparation, posting periods maintenance, and GL closing</li><li>Generate and review TB, BS and P&amp;L, prepare financial reports including statutory reports, Hyperion reports, etc.</li><li>Coordinate and perform monthly accounts reconciliation, follow up to resolve variances</li><li>Prepare ad-hoc reports and analysis as required</li><li>Prepare SOX documentation on GL related functions in order to ensure the documents represent the companys existing situation; and implement an action plan to address the SOX findings in order to ensure compliance with SOX regulations and other Corporate policies</li><li>Provide support in external and internal audits</li><li>Assist GL Supervisor to identify potential areas for improvement, support the implementation of the initiatives in order to drive continuous optimization</li></ul> Requirements: <ul><li>College degree or above, majoring in accounting, finance or a related field</li><li>More than 3 years’ working experience in GL, experience in multi-national company or shared service environment is preferred</li><li>Good knowledge of US GAAP, PRC accounting standards and related statutory regulations&nbsp;</li><li>Good communication (written and oral) skills in both English and Mandarin</li><li>Proficient in MS Office, SAP and Hyperion system experience is preferred</li><li>Integrity, accountability, proactive working attitude, customer-oriented, self-motivated, ability to work under pressure</li></ul>

Responsibilities: <ul><li>You can work full-time in your field of “Cloud Operations” - from scripting to strategy - and represent our department internally in training courses and international communities of practice and optionally also externally in lectures.</li><li>As a DevOps Engineer (m/f/d) you will also work closely with product managers, product owners, system architects and other roles to support the development goals in the individual applications on the platform.</li><li>With us, you will take responsibility for the automation of all aspects of configuration, monitoring and deployment of our cloud applications</li><li>The support of the operation of our Azure IaaS and PaaS production and development systems is part of your varied area of ​​responsibility</li><li>You work in the local DevOps team and are a competent contact for developers, product owners and the global IT functions (e.g. Business Continuity Management and Information Security)</li><li>International coordination of experiences and best practices with Enterprise Architects in the Group</li></ul> Requirements: <ul><li>Several years of experience with Microsoft Azure, ideally in a hybrid IaaS/PaaS solution</li><li>Very good knowledge of professional and technical issues of provisioning and operation (ITIL, IaC etc.)</li><li>Passion for automating the entire software lifecycle</li><li>Solid knowledge of Powershell or bash, Linux-based operating systems, networks, security and protocols</li><li>Infrastructure as Code with Ansible, ARM, Bicep or terraform/terragrunt and Azure DevOps CI/CD</li><li>High availability and disaster recovery of various Azure-based services</li><li>Ideally experience in hosting PostgreSQL</li></ul>

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Jobtitle

19 us gaap Jobs found

Customer Service Analyst- OTD Analyst

Customer Service Manager

Customer Service Advisor (Senior Analyst)

Customer Service Associate Manager

Senior Analyst ITP Forensics

Director of Marketing – US Generics

123457 Senior Mechanical R&D/Product Development Engineer

Signal Integrity Test Engineer

Senior Accountant

DevOps Engineer

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Location

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19 us gaap Jobs found

Customer Service Analyst- OTD Analyst

Customer Service Manager

Customer Service Advisor (Senior Analyst)

Customer Service Associate Manager

Senior Analyst ITP Forensics

Director of Marketing – US Generics

123457 Senior Mechanical R&D/Product Development Engineer

Signal Integrity Test Engineer

Senior Accountant

DevOps Engineer

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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TALENT

COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.