Senior Manager - Customer Experience

Sales Manager, Asia

Signavio Business Process Specialist

Product Engineer/Senior - FDC/R2R

Senior Developer, Core Banking/Credit Module – VP 2

Inheritance Tax Writer 

Global AI Legislation Content Optimisation Lead

Procurement Specialist(Contractual)

Sourcing Specialist

Account Executive

Responsibilities: <ul><li>Provide support to the section head in developing and implementing a strategic vision for the digital channels and customer experience that aligns with the companys overall goals and objectives.</li><li>Develop a roadmap for digital transformation initiatives, including timelines, resources, and budgets</li><li>Identify opportunities to improve digital channels and customer service by staying up-to-date with industry trends and implementing best practices.</li><li>Drive the development and enhancement of customer self-service digital solutions as the Business lead and work along with the IT team – App/ portal, Whatsapp/ Chatbot, Kiosks, Token machines, etc.</li><li>Improve overall customer experience across the prospect and customer journeys from lead generation till sale, and through to post-sale services.</li><li>Revise the processes offered on the self-service channels in context of a digital-first experience.</li><li>Provide the business with customer feedback and insights that enhance customer experience and engagement.</li><li>Ensure all digital touchpoints in the processes, and communications and templates going out to customers and prospects is up to date.</li><li>Collaborate with other departments, such as IT, Marketing, Sales, and Customer care to ensure smooth delivery and operations of digital channels.</li><li>Collaborate with cross-functional teams to drive process improvements for a digital-first approach.</li><li>Lead and oversee transformation projects related to call center operations, including implementing new technology, system upgrades, and process improvements.</li><li>Work closely with the CX team to incorporate customer insights into commercial strategy development, enhancing customer satisfaction and retention.</li><li>Represent the Customer experience team in cross-functional meetings, and provide regular updates to senior management.</li><li>Develop strategies to enhance the customer lifecycle and maximize lifetime value, driving both customer loyalty and revenue growth.</li><li>Leverage advanced analytics to track market performance, customer behavior, and competitive positioning, ensuring decisions are guided by actionable insights.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business Management/ Marketing/ Digital Transformation/ Customer Experience/ Business Analytics, or a related field. Master’s degree - preferred</li><li>Certifications in Business Analytics, Customer Journey Mapping, or Service Design - preferred</li><li>Min. 7-8 years relevant experience in digital technologies and tools with minimum 4 years managing teams and developing and implementing digital strategies.</li><li>Proven experience in delivering digital transformation initiatives within complex organizations, including the development and implementation of customer self-service channels such as WhatsApp, chatbots, and customer portals.</li><li>Prior experience in customer experience design or consumer research and/ or real estate industry is an added advantage</li></ul>

Responsibilities: New Business Development: <ul><li>Drive and secure new business in assigned territory/portfolio/segment</li><li>Be the developer of strong customer accounts, focusing on value proposition and sustainable relationships.</li><li>Identify good market opportunities and collaborate with innovation team in ensuring the right solution for our customers and target market</li><li>Be proactive in understanding the competitive environment, implement ways to protect and grow our business.</li></ul> Key Account Management: <ul><li>Be the focal point of contact to our key clients portfolio, ensuring their business and needs are managed professionally.</li><li>Work cross-functionally across Supply Chain Operations, Procurement, Finance, Operations, Customer Service teams to develop and execute on the client strategies in a collaborative way that maximizes the outcomes.</li><li>Deliver key account growth through continuous value-add solution selling and delighting customers via solid KAM management and keeping their service level targets.</li><li>Research and plan opportunities through promotion of right product portfolio, with the aim of continually advancing sales and improve operating profit.</li><li>Create and maintain Tobacco client strategy and price lists under guidance of the line manager</li><li>Involve him/herself fully in the category planning / customer planning process, and deliver actions agreed.</li><li>Ensure all company sales processes and tools are used effectively in the region.</li></ul> Other Commercial Responsibilities: <ul><li>Develop and implement best practices for regional account planning, budgeting, forecasting and pipeline management.</li><li>Engage in and encourage cooperation across all company functional teams</li><li>Prepare reports for meetings, presentations, forecasting, budgeting, sales analysis and strategic planning activities.</li><li>Stay up-to-date on the latest industry trends and supply chain developments, proactively engage and educate our customers and building an engaging relationship with the market.</li></ul> Requirements: <ul><li>At least 10 years’ experience in Sales/Commercial/Business Development roles</li><li>Experience in the tobacco or consumer goods industry is an advantage.</li><li>Aggressive and tenacious in solution selling within a B2B technical sales environment.</li><li>Possess proven experience with sales &amp; business development through sharp hunting capabilities.</li><li>Track record with regional market development &amp; new product implementation will be plus.</li><li>Experience in account management and team working within a B2B technical sales environment.</li><li>Familiarity with sales performance tools &amp; salesforce CRM tools would be relevant</li><li>Conversant with all Microsoft Office applications, Tableau and Power BI would be an added advantage</li><li>Ability to thrive in a fast-paced, dynamic environment and adapt to evolving market trends and customer needs.</li><li>Excellent communication and interpersonal abilities to collaborate effectively with internal teams and external customers.</li><li>Must be proficient in English and Chinese.</li><li>International travel is required including Southeast Asia countries such as Vietnam, Laos, Myanmar, Cambodia &amp; Thailand</li></ul>

Responsibilities: ﻿Process Modelling &amp; Transformation <ul><li>Lead end-to-end business process design, modeling and optimization in Signavio across core SAP modules.</li><li>Build &amp; maintain process architecture, SIPOC, EPC, BPMN 2.0 based process maps and process hierarchies.</li><li>Conduct enterprise-wide process discovery, gap analysis, harmonization, and standardization initiatives.</li></ul> Requirements: <ul><li>8–15 years of experience.&nbsp;</li><li>Chennai location with a hybrid work model.</li><li>Minimum 4 years of hands-on SAP Signavio experience.</li><li>Strong implementation, configuration, and rollout project exposure.</li><li>Individual Contributor (IC) role reporting to the Associate Director.</li><li>Understand Business Processes.</li><li>Create Process Maps in SAP Signavio.</li><li>Improve Existing Processes.</li><li>Support SAP S/4HANA Transformation.</li><li>Work on Process Mining.</li><li>Create Dashboards &amp; KPIs.</li><li>Process Governance.</li><li>Master Data &amp; Exalca Integration 9. Stakeholder Management.</li><li>User Training &amp; Change Management.</li></ul>

Responsibilities: <ul><li>Develop, maintain, and deploy FDC models to monitor equipment health, detect process faults, and identify abnormal tool or process behavior.&nbsp;</li><li>Design and implement R2R control solutions using feed-forward and feedback strategies to improve recipe control, metrology target achievement, and process stability.</li><li>Deploy, validate, standardize, and scale APC/FDC/R2R models and methodologies across production tools, processes. Collaborate with global teams to standardize APC methodologies across manufacturing sites.</li><li>Design and deploy predictive maintenance models to detect early signs of degradation, anomalies, and potential failures of tools.</li></ul> Requirements: <ul><li>Bachelor’s Degree in Computer Science or&nbsp;Electronic/Electrical Engineering, with preferably min. 2 years’ experience in semiconductor field</li><li>Experience deploying production FDC and/or R2R solutions is an added advantage</li><li>Excellent knowledge of applying manufacturing statistics, preferably in Semiconductor industry.</li><li>Foundational knowledge of machine learning models, algorithms, mathematics, and statistics is preferred.</li><li>Excellent knowledge of applying manufacturing statistics, preferably in Semiconductor industry.</li><li>Dynamic, initiative, resourceful, team player and highly self-motivated individual.</li><li>Strong organizational, leadership and interpersonal skills. (Senior/Staff)</li><li>Strong analytical mind. (Senior/Staff)</li></ul>

Responsibilities: <ul><li>Create technical design documents and solution specifications.</li><li>Compile timely, comprehensive, and accurate documentation, reports, and project deliverables.</li><li>Develop and maintain system documentation to capture key design decisions and application architecture.</li><li>Perform analysis, design, development, testing, and implementation of applications according to project and change request requirements.</li><li>Design, develop, and maintain software databases and tables, including application data structures, interfaces, and communication processes.</li><li>Develop, enhance, and support applications using AS400/IBM i technologies, RPGLE, Free Format RPG, SQLRPGLE, CL, COBOL, and DB2.</li><li>Utilize ARCAD and Rational Developer for i (RDi) for source management, development, build, deployment, and software lifecycle management.</li><li>Manage software releases, deployments, and DevOps-related activities for IBM i applications.</li><li>Review code changes delivered by contract developers and ensure adherence to development standards and best practices.</li><li>Manage vendor deliverables to ensure quality, compliance, and timely completion.</li><li>Test, maintain, troubleshoot, and recommend software improvements to optimize system stability and performance.</li><li>Collaborate with production support teams to perform root cause analysis, resolve production incidents, conduct code reviews, and execute unit testing.</li><li>Independently install, customize, integrate, and support software packages and applications.</li><li>Work effectively within cross-functional Agile delivery teams, utilizing project management and collaboration tools.</li><li>Support concurrent project deliveries, production issues, and change requests while maintaining high-quality standards and meeting business commitments</li></ul> Requirements: <ul><li>Bachelor’s degree/University degree in Computer Science, Engineering, or equivalent experience.</li><li>6–9 years of experience in Core Banking support and development.</li><li>Strong experience in AS400/IBM i development using RPGLE, Free Format RPG, SQLRPGLE, CL, COBOL, and DB2.</li><li>Experience with ARCAD and Rational Developer for i (RDi) development environments and deployment processes.</li><li>Knowledge of Global CIF (Customer Information File) systems and customer data management processes would be highly advantageous.</li><li>Extensive experience in production support, incident management, and service management environments.</li><li>Proven ability to manage and deliver multiple projects, enhancements, and change requests simultaneously.</li><li>Experience working with Agile delivery methodologies and DevOps practices will be an added advantage.</li><li>Strong knowledge of IBM i architecture, database design, performance tuning, and software lifecycle management.</li><li>Experience with ALDON change management tools is advantageous.</li><li>Knowledge of Silverlakes banking software suite will be an added advantage.</li><li>Prior experience in team leadership, technical leadership, vendor management, or people management would be a plus.</li></ul>

Role Description: <ul><li>An exciting opportunity has arisen for a Tax Writer specialising in Inheritance Tax to join Tolley, a leading provider of tax research. </li><li>In this role, you will contribute to the development of practical guidance, in-depth content, and AI-driven tools supporting inheritance tax, trusts, and estates. </li><li>You will collaborate with a knowledgeable and supportive team, helping shape the future direction of tax content and solutions. </li></ul> Responsibilities <ul><li>Write and update content for Tolley+ (including both deep research material and practical guidance and AI tools)</li><li>Work with Tolley’s Commissioning team on externally commissioned IHT content</li><li>Assist the Director of Content and the wider business with the strategic direction of Tolley’s Tax offering</li></ul> Requirements <ul><li>CTA/ STEP qualified (or equivalent)</li><li>A good technical knowledge of IHT, Trusts, Estates and Personal Tax, both advisory and compliance</li><li>Strong English writing skills</li><li>Ability to communicate complex tax concepts in an understandable way</li></ul>

Role Description: <ul><li>This is a strategic individual contributor role within the Global Editorial Operations (GEO) team, responsible for driving AI-enabled transformation across legislative and regulatory content. </li><li>The successful candidate will partner closely with Editorial, Product and Technology teams to identify opportunities where AI and Large Language Models (LLMs) can improve content creation, enrichment, summarisation, classification, quality and workflow efficiency at a global scale.&nbsp;</li><li>While experience within legal or legislative publishing would certainly be advantageous, the hiring team is equally interested in professionals who have successfully led AI-enabled workflow optimisation and editorial transformation initiatives in publishing, information services, knowledge management or other content-rich environments.</li></ul> Responsibilities: AI Strategy &amp; Transformation&nbsp; <ul><li>Develop the global strategy for AI-enabled content creation and optimisation.</li><li>Identify opportunities to leverage LLMs, NLP and automation across editorial workflows.</li><li>Lead AI transformation initiatives from concept through implementation.</li></ul> Cross-functional Collaboration&nbsp; <ul><li>Partner with Product, Technology and Editorial teams to deliver scalable AI solutions.</li><li>Drive adoption of AI-enabled tools and new ways of working across global teams.</li><li>Influence stakeholders without direct line management responsibility.</li></ul> Editorial Excellence&nbsp; <ul><li>Define standards for AI-generated and AI-assisted content.</li><li>Ensure quality, consistency and responsible AI practices across editorial operations.</li><li>Develop best practices and training to improve AI capability across the organisation.</li></ul> Requirements: <ul><li>Experience leading AI or Generative AI workflow transformation.</li><li>Strong Editorial, Content Operations or Publishing background.</li><li>Experience implementing LLMs, NLP or AI-driven content solutions.</li><li>Programme or Product Management experience within content-rich environments.</li><li>Excellent stakeholder management and cross-functional leadership skills.</li><li>Legal, regulatory or legislative publishing experience is advantageous but not essential.</li></ul>

Responsibilities: <ul><li>Work with SAP IT team to transit business process and requirements to SAP S4HANA solution.</li><li>Proactively and effectively communicate progress of owned pending and active projects throughout the life cycle.</li><li>Contract Management and Support in Ariba and SAP (Allocation Report, Contract Coverage report, etc.)</li><li>Price Management in Ariba and SAP</li><li>PO Management in Ariba and SAP</li><li>Vendor Master Data Management – Vendor creation and Plant extension</li><li>Invoice Resolution</li><li>Reporting (Supplier Performance Report, Review on LT &amp; MOQ, Supplier Quality Audit, etc.)</li><li>System Support (System Issue resolution, Audit support)</li></ul> Technology / System will be used for above activities: <ul><li>BPCS and SAP S4/HANA – Materials Management, Stock Information, PO placement</li><li>Ariba – Contract Management</li><li>MS Office suite – All communications with stakeholders &amp; data analysis</li><li>Sharepoint – For data storage</li><li>Microsoft One Drive – To store Supplier License</li></ul> Requirements: <ul><li>College’s degree in business, trading or management is preferred</li><li>1-3 years of procurement operations and related SAP system working experience</li><li>Able to work under pressure and meet tight deadlines.</li><li>High integrity, self-motivated, independent, be proactive and team spirit</li><li>Good project management ability</li><li>Good communication and report skills</li><li>Able to working in English (reading and writing)</li><li>Good at excel</li></ul>

Responsibilities: <ul><li>Sourcing supplies and maintaining long-lasting relationships with them as well as our existing suppliers.</li><li>Implement inventory optimization strategies within in the company.</li><li>Obtaining quotes from different suppliers.</li><li>Negotiating price, quantity, and delivery schedules with suppliers.</li><li>Working with legal counsel to endures that all contracts relating to product procurement contain all details of the negation.</li><li>Assessing quotes and compiling a detailed assessment of cost breakdowns.</li><li>Generating quote comparisons and contributing to internal supplier selection based on the quotes.</li><li>Providing solutions to improve company spending and outsourcing</li><li>Indirect Sourcing and Procurement</li></ul>&nbsp;Build Relationships with Suppliers: <ul><li>In order to facilitate the sourcing process, the Sourcing Specialist forms relationships with important suppliers in the industry.&nbsp;</li><li>It’s important that Sourcing Specialists maintain relationships with their suppliers in order to ensure continual improvement in sourcing.</li></ul> Negotiate Deals: <ul><li>Sourcing Specialists are responsible for negotiating deals and contracts with suppliers. They negotiate pricing, quantity, and delivery schedules.&nbsp;</li><li>Should anything change in the sourcing process, they’re responsible for renegotiating new contracts as well.</li></ul> Draft Contracts: <ul><li>The Sourcing Specialist then drafts detailed contracts to be reviewed by both their company and the supplier.&nbsp;</li><li>They work in conjunction with legal counsel to include all of the details of their negotiation. Once the contract is complete, they submit necessary paperwork and communicating contact deals with their company.</li></ul> Understand Company’s Commodities: <ul><li>In order to be an expert in the sourcing process for their company, the Sourcing Specialist must have an in-depth knowledge of their commodity industry.&nbsp;</li><li>They have to understand the ins and outs of the commodity to know how to effectively source it, and they also have to have knowledge of all key players and suppliers in the industry.</li></ul> Requirements: <ul><li>3-4 years of relevant experience and a Bachelors’ degree in administration, logistics, supply chain or related field.&nbsp;</li><li>Proven experience in sourcing process.</li><li>Proficiency in Microsoft word, PowerPoint, excel and outlook.</li><li>A thorough understating of sourcing methodologies.</li><li>Strong negotiation skills.</li><li class="ql-align-justify">Sound time-management and organizational skills.&nbsp;</li></ul>

Responsibilities: <ul><li>Drive year-over-year sales growth within the assigned North Italy territory</li><li>Develop and execute strategic sales plans for residential HVAC OEM customers</li><li>Build and maintain strong relationships with key decision makers across customer organisations</li><li>Identify new business opportunities and grow existing accounts</li><li>Promote sustainable and low-GWP refrigerant solutions (e.g. CO2, R290, A2L)</li><li>Collaborate with internal teams across sales, engineering, and product management</li><li>Maintain accurate pipeline management, forecasting, and reporting</li><li>Deliver customer presentations and value-based selling approaches</li><li>Manage full sales lifecycle from prospecting through to deal closure</li></ul> Requirements: <ul><li>Proven experience in sales, account management, or business development</li><li>Experience within HVAC, refrigeration, or residential heating/cooling markets preferred</li><li>Strong commercial acumen and ability to manage complex sales cycles</li><li>Ability to develop and execute territory and account strategies</li><li>Excellent communication and stakeholder management skills</li><li>Ability to work across different cultures and manage regional accounts</li><li>Fluency in English and Italian preferred</li></ul>

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98 value added tax specialist gtcd Jobs found

Senior Manager - Customer Experience

Sales Manager, Asia

Signavio Business Process Specialist

Product Engineer/Senior - FDC/R2R

Senior Developer, Core Banking/Credit Module – VP 2

Inheritance Tax Writer

Global AI Legislation Content Optimisation Lead

Procurement Specialist(Contractual)

Sourcing Specialist

Account Executive

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Skills

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98 value added tax specialist gtcd Jobs found

Senior Manager - Customer Experience

Sales Manager, Asia

Signavio Business Process Specialist

Product Engineer/Senior - FDC/R2R

Senior Developer, Core Banking/Credit Module – VP 2

Inheritance Tax Writer

Global AI Legislation Content Optimisation Lead

Procurement Specialist(Contractual)

Sourcing Specialist

Account Executive

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.