Director, Legal Counsel

Large Deal Pursuit Manager

Retail Sales Officer

Vice President - Government Relations & Public Affairs, Africa

Cyber Security Sales Specialist

Line Manager (Improvement)

Area Escalator Business Director, Asia Pacific, Middle East, Turkey and Africa (APM)

Talent Acquisition Advisor

Talent Acquisition Specialist

Technical Support Specialist

The RoleTo lead, integrate and align the legal function through the development and implementation of a functional strategy and operating model that enables a high-performance culture, client satisfaction, reduced risk and compliance to regulatory and legislative requirements. The Director: Legal Counsel, reporting directly to the Vice President Legal and Company Secretary (Sub Saharan Africa or “SSA”) Region, assumes a pivotal role in overseeing the operational management of all legal services across the SSA Region.&nbsp; Key Responsibilities• Efficiently collaborate with diverse legal teams spanning multiple jurisdictions.&nbsp;• Manage work streams in collaboration with the Vice President Legal and Company Secretary SSA&nbsp;• Formulate governance and compliance models and frameworks for a function or operations in order to identify and manage risk liabilities&nbsp;• Align strategies and objectives for a function or operation according to knowledge gained from reports and analysis&nbsp;• Formulate and develop functional or operational framework that positively contribute to the achievement of organisational objectives&nbsp;• Formulate functional or operational budget to ensure that the strategic deliverables are adequately budgeted for&nbsp;• Conduct research and develop legal frameworks, analyse local and international trends that could impact the business&nbsp;• Establish and maintain a network of sustainable stakeholder relationships&nbsp;• Strengthen collaboration with stakeholders, local and cross-border&nbsp;• Formulate integrated service delivery frameworks to ensure exceptional stakeholder service&nbsp;• Facilitate legal training sessions&nbsp;• Develop legal contract templates&nbsp;• Facilitate the process to conclude high risk contracts&nbsp;• Resolve allocated contractual disputes&nbsp;• Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment&nbsp;• Create an engaging, enabling and productive work climate aligned to the employee value proposition by demonstrating leadership through personal commitment to organisational values&nbsp;• Promote a culture that supports high performance through performance management and employee engagement.&nbsp;• Create an environment for high performance&nbsp;• Mentor, coach and develop the legal team&nbsp;• Manage quality control and improvement within the SSA legal department&nbsp;• Conduct business improvement initiatives on ethics and corporate governance&nbsp;• Stay abreast of legal legislation, compliance and regulatory issues, locally and cross-border&nbsp; Minimum RequirementsMinimum Education&nbsp;Post-graduate diploma or professional registration (NQF Level 8) in Law&nbsp; Minimum Experience&nbsp;A minimum of 10 years of experience in a similar environment with at least 8 years business leadership or specialist experience&nbsp; Behavioural Competencies&nbsp;• Achieving personal work goals and objectives&nbsp;• Adhering to principles and values&nbsp;• Analysing&nbsp;• Creating and innovating• Deciding and initiating action&nbsp;• Formulating strategies and concepts&nbsp;• Leading and supervising&nbsp;• Learning &amp; researching&nbsp;• Presenting and communicating information&nbsp;• Relating and networking&nbsp;• Working with people&nbsp;• Excellent attention to detail&nbsp;• Fosters a culture of high performance&nbsp; Technical Competencies&nbsp;• Proficient budgeting and cost management knowledge and / or skill&nbsp;• Seasoned change management knowledge and / or skill&nbsp;• Seasoned legal advisory and interpretation knowledge and / or skill&nbsp;• Seasoned negotiation knowledge and / or skill&nbsp;• Must have solid experience working in Africa for a local / preferably international organization&nbsp;• Excellent oral and written command of the English language, including advanced contract drafting skills&nbsp;• Problem solving analysis skills and can-do attitude&nbsp;• Priority setting – initiative and follow through&nbsp;• Time management and deadline driven&nbsp;• Thorough and detail oriented&nbsp;• Agile and easily adaptable&nbsp;• Excellent verbal and written communication skills&nbsp;• Proven ability to cooperate effectively as a member of cross functional or cross regional teams&nbsp;

Job Description: <ul><li>Our Large Deal Pursuits team is at the forefront of driving impactful, complex engagements with our clients.&nbsp;</li><li>We are a dynamic, results-driven group of professionals who grow with solving challenges and delivering tailored solutions that drive value for our customers. Our team works collaboratively across to navigate high-value opportunities, ensuring alignment with both business goals and industry regulations.&nbsp;</li><li>Together, we shape the future of technology for our public sector clients.</li></ul> Responsibilities: <ul><li>Lead large and complex deal pursuits, managing the end-to-end sales cycle from qualification through contract negotiation and close.</li><li>Build and maintain strong relationships with key decision-makers and stakeholders, ensuring trust and alignment.</li><li>Collaborate with internal teams to develop customized solutions and proposals that align with client objectives, regulatory requirements, and compliance standards.</li><li>Develop and execute targeted sales strategies to capture new business and drive revenue growth.</li><li>Partner with cross-functional teams (legal, finance, operations, etc.) to ensure the successful closure of deals and alignment with organizational goals.</li><li>Stay informed of market trends, policies, and regulations affecting the public sector to provide strategic insights.</li><li>Lead contract negotiations, ensuring alignment on terms, pricing, and delivery schedules while maintaining profitability.</li><li>Manage a robust pipeline and provide accurate forecasts, sharing regular updates with senior leadership.</li><li>Ensure post-sale implementation and delivery meet client expectations, fostering long-term satisfaction and repeat business.</li></ul> Requirements: <ul><li>Minimum of 18 years of experience in sales, business development, or account management, with a focus on large deals exceeding multi-million-dollar contracts.</li><li>Proven track record of managing and closing large, complex deals, including contract negotiations.</li><li>Strong leadership and collaboration skills, with the ability to influence stakeholders at all levels.</li><li>Bachelor’s degree in Engineering, Business Management, or a related field.</li><li>Demonstrated technical proficiency in crafting solutions and delivering outcomes that meet client needs.</li></ul>

Responsibilities: <ul><li>Greet and assist customers in a courteous, professional, and engaging manner.</li><li>Understand customer needs and recommend appropriate jewellery options.</li><li>Achieve monthly and quarterly sales targets.</li><li>Maintain in-depth knowledge of products, including materials, craftsmanship, certifications, and pricing.</li><li>Ensure high standards of visual merchandising and store cleanliness.</li><li>Handle customer queries, concerns, and feedback promptly and professionally.</li><li>Manage billing and basic inventory processes.</li><li>Ensure security and care of high-value items at all times.</li><li>Support store events, promotional activities, and new launches.</li><li>Build strong relationships with repeat and potential customers.</li></ul> Requirements: <ul><li>Graduate in any discipline (preferably in commerce, business, or fashion).</li><li>2–5 years of retail sales experience, preferably in jewellery, watches, or luxury fashion.</li><li>Excellent interpersonal and communication skills.</li><li>Strong sense of responsibility and personal integrity.</li><li>Sales-oriented with a customer-first mindset.</li><li>Basic knowledge of gold, diamonds, and hallmarking standards (preferred).</li><li>Comfortable working in shifts, weekends, and during festive periods.</li></ul>

Role Description <ul><li>The VP of Government Relations &amp; Public Affairs (GR/PA) Africa role aims to enhance business value by positioning our client favourably with governments and civil society in the Africa region. The plurality of Africa’s 53 countries, with their constituencies, cultures, interests, and agendas pose a significant challenge for effective government relations and public affairs, as does unbridled social and political change and substantial ABC issues.</li><li>Advises on political systems, government processes and key personalities within government and civil society for the countries within the region;</li><li>Sets up systems for collecting, interpreting and disseminating intelligence from politics, government and related sectors as reliable input for corporate and business decision-making;</li><li>Advises Our client’s corporate functions and business units on interpreting underlying nuances and cultural subtleties involved in government decision-making;</li><li>Anticipates potential issues from government systems for prompt escalation to Our client’s leadership;</li><li>Identifies significant country and regional political events and trends for inclusion in GR strategies;</li><li>Determines the impacts of regional government policies, tax, finance and regulatory developments on Our client’s business and advises on appropriate strategies and plans for response;</li><li>Assesses complex political and social systems and provides appropriate advice to the regional team.</li><li>The role is expected to maintain a robust understanding of the political environment and drivers for government and civil society stakeholders (local, regional and federal) and be in tune with the cultures, societies and nuances of the countries making up the region. He/she will:</li><li>Work closely with businesses and functions to secure opportunities and manage risks;</li><li>Engage with the government to shape regulatory frameworks and influence policy, advocating on behalf of and interests;</li><li>When decisions are considered, provide balanced perspectives that integrate business, functional, geographical, and temporal perspectives;</li><li>Work together with the business in developing a government-specific Customer Value Proposition that differentiates Our client from its competitors as a partner of choice;</li><li>Map relationships and engagements with government and civil society stakeholders.</li><li>The priority for the Head of GR/PA Africa is to support Our client by providing strategic advice to the business on the one hand and achieving a maximum degree of influence over the regulatory environment in which the company operates on the other, with the central objective of preserving and building the business value. In addition, the role monitors, identifies and influences the operating environment as affected by statutory, legislative and regulatory governmental actions, whether local, regional or federal, that may affect Our client’s operations.</li></ul> Key Responsibilities: <ul><li>The incumbent is expected to possess an understanding of the regional, country and local businesses, political trends and key decision-makers/influencers, and an understanding of the critical drivers for Our client’s Group success.</li></ul> He/she must: <ul><li>Deliver superior policy, country and stakeholder analysis and engagement plans that help to inform credible strategies, often on short notice.</li><li>Develop a robust regional strategy to manage government stakeholders, including identification, engagement planning and relationship management</li><li>Anticipate/monitor policy change and interpret political drivers. Identify business threats and opportunities arising from statutory, legislative or other regulatory governmental action, including mitigation activities.</li><li>Support business leaders in their engagements with decision-makers. - Devise and implement advocacy plans (setting out desired policy outcomes in support of business goals, developing position papers, running engagement programs, etc.) in cooperation with the businesses, functions and in-country resources. - Leverage the informal and formal workings of government, embassies and associations to support the delivery of our clients business objectives.</li><li>Ensure coordination and maximise synergies among GR/Public Affairs, other Non-Technical Risk functions, and the relevant businesses.</li><li>Share GR/Public Affairs best practices with business representatives and actively develop local resources in-country where practical.</li><li>Ensure absolute compliance with applicable government ABC, transparency and ethical standards, and Our client’s Group rules and policies.</li></ul> Requirements: <ul><li>Confident, trusted and mature individual with a minimum 12 years experience in a mix of strategic consulting, analytical, business, government /diplomatic and Regulatory Affairs/Government Relations and Public Affairs roles;</li><li>JD or Masters degree in a relevant area of study (International Relations, Political Science, Public Policy, etc.);</li><li>Ability to understand how technical language in legislative and regulatory proposals could affect Our client’s operations, identify business implications and synthesise policy documents;</li><li>A solid network of political stakeholders within relevant bodies throughout African countries;</li><li>High degree of discretion; unquestioned and uncompromising personal and business integrity;</li><li>Capacity to multi-task and manage complexity and highly fluid situations; - Ability to manage and deliver against compressed deadlines;</li><li>Strong influencing/motivating skills and ability to drive delivery through others;</li><li>Highly developed interpersonal skills, able to work effectively with a wide range of internal and external stakeholders at all levels;</li><li>Experience in Issues Management and Crisis Management;</li><li>Good knowledge of governance and business control frameworks. Evidence of strong analytical skills</li><li>Can-do attitude in accomplishing what is necessary, either through own efforts or through others</li><li>Outstanding communicator; excellent command of English in written and spoken form required; advanced command of at least one additional African language (e.g., French) is a significant advantage.</li><li>Ability to work effectively in cross-cultural and diverse stakeholder environments. Good negotiator and coalition builder.</li><li>Considerable experience in African regulatory frameworks and processes is a requirement.</li></ul>

Responsibilities: <ul><li>Indian enterprise sector is going through huge digital transformation.</li><li>Areas like Cloud adaption, Advanced Analytics, AI, IOT, Block chain &amp; Robotic Process Automation, Information Security are key building block towards this transformation.</li></ul> You would be responsible for Building Security Business pipeline &amp; achieve the Security Annual targets in the large enterprise segment <ul><li>Lead Large Customer Engagement with CISO level conversation within top enterprises and conglomerate.</li><li>Support Sales Account Management (AM’s) as Cyber Security Sales Specialist in large complex projects (comprising of Zero Trust Architecture, Securing cloud work loads, transforming SOC, Micro segmentation and others)</li><li>Understand the client/sector requirements and Map Security products &amp; Services &amp; Build Solution Stack for Sales Account Managers</li><li>Understand NIST, CERTIN guidelines, mitre att&amp;ck framework, OT Security. Good understanding of Security products.</li><li>Well engaged with Tier-1 &amp; Tier-2 SI</li><li>Drive Security product sales within commercial segment in Manufacturing, PSU, ITeS, Digital Native and Pharma</li></ul> Who Youll Work With <ul><li>GSSO – SE team.</li><li>Account Manager.</li><li>Product Engineering BU across vertical.</li><li>Regional SE Team.</li><li>Regional Channel Team.</li></ul> Requirements: <ul><li>8-10 Years of experience in Security OEM / Service Provider Environment in managing Sales/ Pre-Sales/Product Management function</li><li>Good understanding of business scenarios with solution expertise to formulate a realistic and executable strategy for Security adoption among enterprises.</li><li>Possess blend of technology expertise across various cyber security vendors, enterprise networks, datacenter, cloud networking and Information systems security.</li><li>Good connects with Cybersecurity decision makers in enterprises</li><li>Lead Large Customer Engagement with CISO level conversation within top enterprises and conglomerate.</li><li>Support Sales Account Management (AM’s) as Cyber Security Sales Specialist in large complex projects (comprising of Zero Trust Architecture, Securing cloud work loads, transforming SOC, Micro segmentation and others).</li><li>Understand the client/sector requirements and Map Security products &amp; Services &amp; Build Solution Stack for Sales Account Managers</li><li>Understand NIST, CERTIN guidelines, mitre att&amp;ck framework, OT Security. Good understanding of Security products.</li><li>Well engaged with Tier-1 &amp; Tier-2 SI</li><li>Drive Security product sales within commercial segment in Manufacturing, PSU, ITeS, Digital Native and Pharma</li></ul>

Responsibilities: <ul><li>Responsible for building capabilities through the deployment of the AM COE to enable standard process standards to be embedded and drive improved and sustainable operational results within the site.&nbsp;</li><li>Facilitate monthly performance AM CoE review with the site AM CoE members.&nbsp;</li><li>Participate in monthly KWS call with the Regional Lead of AM CoE.</li><li>Lead governance process to ensure the effective delivery of the AM program and activities.</li><li>Actively engage with the Regional CoE lead to devise strategy and execution of existing and future AM CoE Phase development and deployment.</li><li>Ensure the use of AM tools are being adopted to drive business process excellence and deliver business results, while developing, training, and supporting cross functional teams across the site on AM tools.</li><li>Support the implementation of Digitalization on AM apps at site level.&nbsp;</li><li>Provide training on AM CoE tools.&nbsp;</li><li>Set targets and ensure key performance metrics are available to be published for AM, updating key stakeholders on a regular basis, escalating issues accordingly to the appropriate channels.&nbsp;</li><li>Ensures the use of best practices and applies lessons learned from previous projects; shares lessons learned with other project management team members. Prove linkage of key performance indicators to business process effectiveness. Document and institutionalize controls.&nbsp;</li><li>Responsible for supporting the execution of relevant projects within assigned area / shift.</li><li>Responsible for monitoring, analysis and keeping the control of the process for the line by strict monitoring and variation analysis of the production plan.</li><li>Ensures that the personnel comply with Safety and Food Safety regulatory requirements throughout their lines.</li><li>Accountable for participating in the Safety Seven program by performing the Gemba walks while ensuring that operations personnel comply with all the policies, programs and activities focused on preventing injuries, sickness and environmental sustainability. All this, through safe behaviors, K-Value alignment and the belief that all injuries are preventable.</li><li>Accountable for participating &amp; close on the identified actions from the Gemba walks (Golden Six) and participates in the scheduled walks.</li><li>Responsible for complying with good manufacturing practices. If a food safety variation is identified, this person is responsible for final reporting together with Line Manager and following up on corrective actions after agreement with relevant department such as QA, Engineering &amp; Technical team.</li><li>Ensures the implementation and follow up of actions resulting from root cause analysis, enabling problem-solution sessions related to the equipment and continuous improvement.</li><li>Active participation, analyses &amp; understand with other COE’s, all the line shutdowns, variations, OEE Trends, waste and generates action to avoid them.</li><li>Leads improvement projects for the line oriented to generate savings and increase productivity to directly impact the OEE and comply with the plant savings pipeline.</li><li>Responsible for giving weekly and monthly visibility of all activities related to their line by giving service needs for their lines, therefore job planned accordingly.</li><li>Ensures compliance with the company Work Systems (KWS) culture across all Supply Chain functions to enhance ways of working driving towards being KWS compliant Manufacturing Plant.</li><li>Responsible for managing the operation team (HR process): vacation, absence, leaves, extra hours, as well as execution of disciplinary actions.</li><li>Ensures the technical and leadership competency development of their Shift Managers &amp; development of the operative personnel.</li><li>Maintains high motivation, productivity and work environment levels among the production personnel by establishing and keeping permanent contact and good communication to identify their needs and concerns.</li><li>Other duties as assigned.</li></ul> Requirements: <ul><li>This position requires the applicant who is tertiary educated in a manufacturing or other supply chain operations discipline.</li><li>Demonstrated ability to manage complexity coupled with strong problem solving, negotiating, and decision-making skills.</li><li>Strong knowledge of manufacturing within a FMCG operation.</li><li>Experience in implementing lean manufacturing techniques., AM, continues improvements tools in processes.</li><li>Strong people management is required coupled with the ability to work cross functionally across the organization.&nbsp;</li><li>Able to communicate and influence at all levels of the organization.</li></ul>

Responsibilities: <ul><li>Develop and implement a business strategy addressing market and business needs. The strategy is to cover ambition, market drivers, market segments, capability, competitiveness covering all business lines.</li><li>Be responsible for achieving strong Area Escalator growth ambitions, targeted full-chain profit margin and taking corrective actions to meet the set performance metrics&nbsp;</li><li>Understand the granular market opportunities, the customer requirements, and the market trends across the geographies</li><li>Identify, evaluate, and pursue business and offering development opportunities to position competitively in the market</li><li>Drive strategic planning and decision-making at global management team level to develop and implement an offering development strategy that aligns with the overall vision and short and long-term business objectives.</li><li>Understand competitor strategies to adjust and optimize the Area’s approach and win strategy.</li><li>Identify and drive key internal stakeholders to set winning strategies for the larger, more complex or strategic market opportunities</li><li>Connect with other stakeholders to ensure our offering leverages all solutions / value-added solutions in all segments and through all the life cycle of our customer’s needs</li><li>Ensure governance and alignment with all Business Lines and global functions.</li><li>Own APM’s Escalator governance model to be developed, deployed and maintained in collaboration with each business line.</li><li>Organize support to FLs in their win-plans.</li></ul> Requirements: <ul><li>Minimum 5 years of experience in similar capacity of a sizable geographical area&nbsp;</li><li>Strategic acumen and conceptual thinking</li><li>Deep understanding of escalators, auto walk or related business environment and customers</li><li>Business leadership experience and skills</li><li>Understanding of full-chain business related KPIs and success factors&nbsp;</li><li>Ability to effectively connect and interact at all levels of organization</li><li>Good value creation, selling, marketing and customer relationship skills</li><li>Commercialization and business model capabilities to scale and capture the value</li></ul>

Role Description: <ul><li>This role delivers recruitment activities for the supported population, engaging with People Managers to understand their requirements and driving the end-to-end recruitment process. </li><li>The TA Advisor partners with the Talent Acquisition Coordinator to provide an excellent candidate and People Manager experience. </li><li>Specialized expertise in local market knowledge, most effective sourcing channels, industry networks, and competitive landscapes to drive efficiency in recruitment process; As part of a BU Squad liaises with BU TA Lead and BU People Experience Lead to ensure recruitment service delivery is in line with overall Employee Lifecycle practices within the BU.</li></ul> Responsibilities: <ul><li>Provide specialist technical expertise to lead both proactive and reactive Recruitment activities in accordance with policies, standard operating procedures and guidelines</li><li>Drive the end-to-end recruitment process, partnering with the People Manager and People Lead providing market insights and accountable for candidate experience, including tracking, assessment, feedback and offer (for externals) and assists with internal offers as needed</li><li>Work with People Managers to establish business requirements and to determine applicant requirements, leads and coaches managers throughout process to drive identification, selection and landing of best talent</li><li>Work with TA Coordinator to deliver the end-to-end recruitment process for candidates</li><li>Source the best candidates for vacancies using range of mediums and channels- owning the creation and execution of a sourcing strategy to generate both active and passive talent for current and future vacancies</li><li>Act as a candidate relationship manager during hiring processes for immediate needs while proactively building talent pools for future hiring needs and provide high-touch support for key Recruitment moments that matter to candidates and hiring</li><li>Collaborate with BU Talent Acquisition Lead an/or TA Lead to understand and implement processes, drive continuous improvement and provide quality service. Drives operational efficiency with a focus on continuous improvement, candidate and hiring manager experience and meeting SLAs.</li><li>Support BU TA Lead and/or TA Lead with candidate and hiring manager satisfaction monitoring and implementing continuous improvement initiatives&nbsp;</li></ul> Requirements: <ul><li>Experience in talent acquisition processes and channels with dedicated and specialised expertise in sourcing , assessment, matching, selling and closing capabilities</li><li>Expertise in local market knowledge, the most effective sourcing channels, industry networks, and competitive landscapes to drive efficiency in recruitment process</li><li>Strong stakeholder management, collaboration and influencing skills</li><li>Good written and verbal communication skills</li><li>Drive for results &amp; customer service orientation</li><li>Strong project and vendor management skills, ability to lead complex projects and pro-actively manage work and drive continuous improvement</li></ul>

Responsibilities: <ul><li>Talent Acquisition teams evaluate ability to recruit and select the desired employees and develop, implement and monitor the programs and processes used in recruitment and selection.</li><li>They source, recruit, screen, interview and recommend external and/or internal candidates to staff open requisitions.</li><li>They also utilize the services of employment agencies and/or place employment ads in appropriate sources, including the intranet, Internet and print media.</li><li>The teams are responsible for developing and implementing recruiting plans and administering talent management efforts and employee referral programs, managing the resume tracking system and ensuring consistent corporate image throughout recruiting campaigns.</li></ul> Requirements: <ul><li>Minimum 12+ years of experience required for this role; preferably with team management skills.</li><li>Should possess expert knowledge and innovative skills to source and attract active &amp; passive talent from different sourcing channels (job boards, social media, referrals and local outreach to identify potential candidates for direct labor positions).</li><li>Communication and Stakeholder management is key to being successful in this role as you work with global stakeholders and matrix organization.</li><li>Good understanding of the manufacturing industries in the local market, able to map talents, develop business intelligence for sourcing strategies and techniques</li><li>Manage end-to-end hiring process: Source, resume screen, phone screen, schedule interviews, Offer documentation and onboarding.</li></ul>

Brookfield Culture
Brookfield has a unique and dynamic culture.  We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader:  Entrepreneurial, Collaborative and Disciplined.  Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.
Job Description 
Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups, comprised of approximately 6,500 users. The Deskside Technician is the face of Technology Services, providing first-line support to end users. 
The Technical Support Specialist will report to the Team lead, Deskside.  In addition to incident logging, resolution, and ownership, the Deskside Technician will collaborate with team members and other Technology Services teams to maintain and improve the end user experience of all Brookfield users. 
The ideal candidate for this role will possess the following attributes.
•	Accountability – candidate has a sense of ownership when troubleshooting a problem and will see things through to completion.
•	Professionalism - candidate maintains composure and integrity while providing timely support to end users.  
•	Detail Oriented – candidate takes the time to listen and understand the issue and works with the appropriate teams to resolve. 

Responsibilities:
•	Provides exceptional deskside and remote support to Brookfield users.
•	Owns and follows up on IT support requests and problem tickets until user confirms resolution. 
•	Provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals.
•	Provides technical training to end users. 
•	Ensures past incidents and resolutions are documented appropriately according to knowledge management standards. 
•	Positively represents Brookfield Technology Services with professionalism in all interactions. 
•	Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution.
•	Collaborates with other team members to provide efficient, full-service support. 
•	Participates in testing new desktop technologies and software. 
•	Technician must maintain professionalism, good attitude and appropriate behavior with all users and vendors.
•	Technician will provide customer technical education, and support high level technical problems.
•	Assists, encourages, and serves as a backup to other team members.
Technical Skills
Knowledge of the following:
•	ITIL Methodology
•	Proficient with the following technologies: 
o	Windows 10 & 11, 
o	Microsoft Office (O365)
o	Internet Browsers, 
o	Local Account Management, 
o	Installs and removals, Registry, Command line, Service management systems and System Management Tools,
o	MFA (Microsoft Authentication)
o	VPNs
•	Proficient with the following hardware:
o	Desktop / Laptop
o	iPad/iPhone, 
o	Android Phones/Devices 
o	Printers
o	Cisco Video Conferencing equipment, 
o	Teams phones
•	Knowledge of wide area networks (SDWAN), TCP/IP, and Server OS is desired.
Experience
•	5+ years of related experience
•	Bachelor’s degree in computer science, business computing, or a related field, or equivalent combination of education, certification, and experience.
•	Preferred experience with financial services, with front office support a plus
•	Experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows and/or Mac desktop operating systems and software.
•	Strong and effective customer relationship management skills and process/practice experience
•	Experience working with third-party service provider service delivery execution and business governance.
•	Experience with ServiceNow ticketing system preferred, but not required.
•	Understands the importance and is vigilant with Cybersecurity matters.



Responsibilities:
•	Provides exceptional deskside and remote support to Brookfield users.
•	Owns and follows up on IT support requests and problem tickets until user confirms resolution. 
•	Provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals.
•	Provides technical training to end users. 
•	Ensures past incidents and resolutions are documented appropriately according to knowledge management standards. 
•	Positively represents Brookfield Technology Services with professionalism in all interactions. 
•	Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution.
•	Collaborates with other team members to provide efficient, full-service support. 
•	Participates in testing new desktop technologies and software. 
•	Technician must maintain professionalism, good attitude and appropriate behavior with all users and vendors.
•	Technician will provide customer technical education, and support high level technical problems.
•	Assists, encourages, and serves as a backup to other team members.


Skills

Industry

Location

Jobtitle

78 value added tax specialist gtcd Jobs found

Director, Legal Counsel

Large Deal Pursuit Manager

Retail Sales Officer

Vice President - Government Relations & Public Affairs, Africa

Cyber Security Sales Specialist

Line Manager (Improvement)

Area Escalator Business Director, Asia Pacific, Middle East, Turkey and Africa (APM)

Talent Acquisition Advisor

Talent Acquisition Specialist

Technical Support Specialist

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

Skills

Industry

Location

Jobtitle

78 value added tax specialist gtcd Jobs found

Director, Legal Counsel

Large Deal Pursuit Manager

Retail Sales Officer

Vice President - Government Relations & Public Affairs, Africa

Cyber Security Sales Specialist

Line Manager (Improvement)

Area Escalator Business Director, Asia Pacific, Middle East, Turkey and Africa (APM)

Talent Acquisition Advisor

Talent Acquisition Specialist

Technical Support Specialist

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.