SCM Lead

Multi-Vendor COE - PLM

Assistant Manager Accounts

Senior Business Systems Analyst

HR Systems Supervisor - Applications Access Provisioning and System Support

HR Systems Supervisor - Workday HCM/Compensation

Business Development Manager

HR Systems Supervisor - Workday Recruiting

HR Systems Supervisor - Workday Reporting Administrator

CSC - Outbound & Product Care Manager

Responsibilities: <ul><li>Support the category leads with sourcing activities, e.g.</li><li>Advanced spend analytics</li><li>Work with engineering to create RFP packages, managing process and conducting RFQs with suppliers</li><li>Manage price changes with suppliers based on defined indices, define indices where not available</li><li>Aid in getting contracts completed for suppliers</li><li>Support category managers with preparation to drive high quality and fact-based negotiations</li><li>Deploy category strategy across the business units and sites</li><li>New product introduction (NPI) sourcing support</li><li>Lead or co-ordinate project execution for productivity projects (localization, transfers, resource) working cross functionally and with global stakeholders</li><li>Drive supply market research (e.g., market structure, behavior, barriers to entry) and track and update key market indices</li><li>Assess suppliers within spend categories, including risk level</li><li>Assess demand and spend across our client Business Units and geographies</li><li>Support and work with Initiative Owners to manage the stage gate process to ensure initiative execution, ensure tracking and reporting of value capture</li></ul> Requirements: <ul><li>4-7 years’ experience</li><li>MBA preferred Engineering graduate</li><li>Experience of working in a global environment (company)</li><li>Project management experience&nbsp;</li></ul>

Responsibilities: <ul><li>Creating and verifying item data to maintain acceptable levels of data quality and integrity</li><li>Update the global price list, item and price information.</li><li>Provide support in the error handling process.</li><li>Continuously drive on process improvement and adheres compliance to all SLAs and KPIs.</li><li>Address any issues, questions and problems in accurate and timely manner</li><li>Identify and correct data entry errors</li><li>Interact with customers and other teams to obtain data requirements for new and existing Services.</li></ul> Requirements: <ul><li>Upto 3 years of work experience.</li><li>Working knowledge of SNC – Service Now or any other ticketing tool.</li><li>Work Experience in SLA driven Work Environment.</li><li>Strong analytical ability</li><li>Ability to meet Internal Customer driven deadlines (demanding hours requiring time management skills)</li><li>Passion to continuously learn and grow</li><li>Dedication to exceeding Internal Customer expectations</li><li>Proactive attitude</li><li>Good interpersonal skills</li><li>Outstanding communication skills (written and oral)</li><li>MS office suite with good working experience in MS Excel</li><li>Graduate</li></ul>

Responsibilities: <ul><li>Day to day accounting work including Purchase, Expenses, Assets bill booking in ERP</li><li>Receivable updates in system with proper adjustments and intimation to marketing team thereof.</li><li>Bank reconciliation, Interest on OD checking and communication with bank etc.</li><li>Opening of local and International Letter of Credits and other banking tools.</li><li>Vendor Creation, Debtors and Creditors reconciliation.</li><li>Obtaining Debtors and Creditors Balance Confirmation on period basis</li><li>Assisting superiors for finalization of books of accounts</li></ul> Requirements: <ul><li>Bachelor of Commerce is Mandatory.</li><li>5 yrs experience Manufacturing Industry &amp; relevant profile</li></ul>

Responsibilities: <ul><li>Works with little or no supervision on projects of moderate to high complexity and independently on projects of low to moderate complexity.</li><li>Serves as liaison between our Business Development, Development and Quality Assurance teams.</li><li>Serves as the primary technical contact with carrier partners and certification teams.</li><li>Contributes to the identification of solutions, elicitation and development of business and functional requirements that meet the needs of the business in a date-driven business and application development environment.</li><li>Scrum master, system analysis, and requirement gathering.</li></ul> Requirements: <ul><li>Highly experienced in Requirements elicitation and documentation analysis</li><li>Hands-on experience with Software Development tools and ability to perform some scripting tasks</li><li>Knowledge of Microsoft Office and other documentation tools</li><li>Bachelors Degree (or internationally comparable degree) in Computer Science or related field - Preferred</li><li>Experience with Carrier business rules and industry standards – Preferred</li></ul>

Overview: <ul><li>This position performs research on, designs, develops, and implements current and future global Human Resources Systems/Integrations and delivers project related documents (i.e., requirements documents, design documents, request for proposal, test case development etc.).&nbsp;</li><li>This position collaborates with organizational stakeholders, internal and external Information Technology (IT) groups, vendors, and senior management to establish and implement systems and processes that reduce errors and improve efficiency.&nbsp;</li></ul> Responsibilities: <ul><li>Provision/trouble shoot systems access for HR Shared Services employees (BPO) to various applications.</li><li>Offboards and removes user access.</li><li>Works with vendors and internal systems owners on access requests.</li><li>Configures Software as a Service (SaaS) solutions in partnership with IT and external vendor(s).</li><li>Manages test scripts and defects.</li><li>Reviews and analyzes recurring issues to identify possible problem triggers and best resolution.</li><li>Supports security and internal/external systems audits and ensures system access meets compliance.</li><li>Manages reported production issues though help desk case management tool and works with internal work groups and external vendors on resolutions.</li><li>Evaluates impact of new and modified applications/integrations to determine their effect on existing applications and works with IT to coordinate conversions of existing applications.</li><li>Maintains foundational data in HR Systems (Job Profiles, Department IDs, Cost Centers, etc.)&nbsp;</li><li>Conducts user audits to validate correct system access.</li></ul> Requirements:&nbsp;&nbsp;Qualification: <ul><li>Bachelor’s degree or international equivalent</li></ul> Preferences:&nbsp; <ul><li>Previous HR Systems experience with SaaS solutions (Workday) or HR functional knowledge of HR processes.</li><li>Ability to support global time zones as needed for systems testing and releases.</li></ul>

Overview: <ul><li>This position performs research on, designs, develops, and implements current and future global Human Resources Systems/Integrations and delivers project related documents (i.e., requirements documents, design documents, request for proposal, test case development etc.).</li><li>This position collaborates with organizational stakeholders, internal and external Information Technology (IT) groups, vendors, and senior management to establish and implement systems and processes that reduce errors and improve efficiency.&nbsp;</li></ul> Responsibilities: <ul><li>Configures Workday Recruiting in partnership with IT and external vendor(s). </li><li>Responsibilities include business processes, grade profiles, salary ranges, eligibility rules, validation rules, notifications.</li><li>Prepare EIB Mass Data Templates to upload into Workday.</li><li>Manages test scripts and defects.</li><li>Reviews and analyzes recurring issues to identify possible problem triggers and best resolution.</li><li>Supports security and internal/external systems audits and ensures system access meets compliance.</li><li>Manages reported production issues though help desk case management tool and works with internal work groups and external vendors on resolutions.</li><li>Evaluates impact of new and modified applications/integrations to determine their effect on existing applications and works with IT to coordinate conversions of existing applications.</li><li>Maintains foundational data in HR Systems (Job Profiles, Department IDs, Cost Centers, etc.)&nbsp;</li><li>Conducts data audits to identify inconsistencies in data sets between HR Systems, IDH, and payroll</li></ul> Requirements:&nbsp; Qualification: <ul><li>Bachelor’s degree or international equivalent</li></ul> Preferences:&nbsp; <ul><li>Previous HR Systems experience with SaaS solutions (Workday) or HR functional knowledge of HR processes.</li><li>Ability to support global time zones as needed for systems testing and releases.</li></ul>

Overview: <ul><li>Business Development Manager will be responsible for driving the ESD sales across different verticals by understanding the multi-stage funnel process starting from Discovery, Qualify, and until closure.</li><li>This position will report to Sr. Sales Director, India/SAARC &amp; Indonesia.</li></ul> Responsibilities: <ul><li>Offering Enhanced Solution Delivery to smart factories helping manufacturers jumpstart to digital while improving the overall equipment effectiveness (OEE) &amp; cost savings.</li><li>Managing end-to-end operations in the visualization of the shop floor to ensure enhanced production efficiency, quality, and reduced downtime.</li><li>Engaging with customers, and consultants, and mapping key stakeholders in an organization to educate and promote companys solutions.</li><li>Closely working with internal sales to build a healthy funnel of projects.</li><li>Driving strategic initiatives with large accounts and end-user seminars.</li><li>Participating and presenting in industry-specific events while liaising with key stakeholders in Govt sectors and building Go-To-Market plans.</li><li>Assessing future market trends in the industry and offering recommendations.</li></ul> Requirements: <ul><li>Education – Degree in relevant discipline with minimum 10+ years’ sales experience in the Automation sector, good social network resources will be preferred.</li><li>Markets – Technically strong and familiar with Industrial Automation Solutions -DCS / SCADA / IIoT - network design concepts, Security. </li><li>Should understand the entire automation process from the field to the control center/cloud. Experience in project sales with industry connections at every level with End Users, Consultants, System Integrators, and EPCs. </li><li>Relevant knowledge of field-level process areas in manufacturing will be an added advantage.</li><li>Customers Define our Success – Should be able to independently conduct presentations &amp; should be good at articulating business cases to customers/partners and to senior management. Organizational leadership skills - aggressive in achieving results, while collaborating and communicating effectively with other members of the team and partners &amp; establishing connections with C-level executives.</li></ul>

Overview: <ul><li>This position performs research on, designs, develops, and implements current and future global Human Resources Systems/Integrations and delivers project related documents (i.e., requirements documents, design documents, request for proposal, test case development etc.).</li><li>This position collaborates with organizational stakeholders, internal and external Information Technology (IT) groups, vendors, and senior management to establish and implement systems and processes that reduce errors and improve efficiency.&nbsp;</li></ul> Responsibilities: <ul><li>Configures Workday Recruiting in partnership with IT and external vendor(s). </li><li>Responsibilities include business processes, offer letters, employment agreements, questionnaires and validation rules and DocuSign documents.</li><li>Manages test scripts and defects.</li><li>Reviews and analyzes recurring issues to identify possible problem triggers and best resolution.</li><li>Supports security and internal/external systems audits and ensures system access meets compliance.</li><li>Manages reported production issues though help desk case management tool and works with internal work groups and external vendors on resolutions.</li><li>Evaluates impact of new and modified applications/integrations to determine their effect on existing applications and works with IT to coordinate conversions of existing applications.</li><li>Maintains foundational data in HR Systems (Job Profiles, Department IDs, Cost Centers, etc.)&nbsp;</li><li>Conducts data audits to identify inconsistencies in data sets between HR Systems, IDH, and payroll</li></ul> Requirements: Qualification: <ul><li>Bachelor’s degree or international equivalent</li></ul> Preferences:&nbsp; <ul><li>Previous HR Systems experience with SaaS solutions (Workday) or HR functional knowledge of HR processes.</li><li>Ability to support global time zones as needed for systems testing and releases.</li></ul>

Role Description: <ul><li>This position performs research on, designs, develops, and implements current and future global Human Resources Systems/Integrations and delivers project related documents (i.e., requirements documents, design documents, request for proposal, test case development etc.). </li><li>This position collaborates with organizational stakeholders, internal and external Information Technology (IT) groups, vendors, and senior management to establish and implement systems and processes that reduce errors and improve efficiency.&nbsp;</li></ul> Responsibilities: <ul><li>Configures Workday Reporting (Report Administrator) – supports group of decentralized report writers.</li><li>Configures Workday Prism – upload of data and table creation for reporting purposes. Works with Reporting Team on reports.</li><li>Configures Workday Adaptive Planning – configuration/support of reporting of planned vs. open Position Management position.</li><li>Manages test scripts and defects.</li><li>Reviews and analyzes recurring issues to identify possible problem triggers and best resolution.</li><li>Supports security and internal/external systems audits and ensures system access meets compliance.</li><li>Manages reported production issues though help desk case management tool and works with internal work groups and external vendors on resolutions.</li><li>Evaluates impact of new and modified applications/integrations to determine their effect on existing applications and works with IT to coordinate conversions of existing applications.</li><li>Maintains foundational data in HR Systems (Job Profiles, Department IDs, Cost Centers, etc.)&nbsp;</li><li>Conducts data audits to identify inconsistencies in data sets between HR Systems, IDH, and payroll</li></ul> Requirements:&nbsp; <ul><li>Bachelor’s degree or international equivalent.</li></ul> Preferences:&nbsp; <ul><li>Previous HR Systems experience with SaaS solutions (Workday) or HR functional knowledge of HR processes.</li><li>Ability to support global time zones as needed for systems testing and releases.</li></ul>

Responsibilities: <ul><li>Lead the deployment and execution of the IQOS Customer Outbound/Proactive strategy to deliver a multi-channel service offering and best in class Customer Service Centre model across Egypt nationwide. Responsible for managing a team that has the responsibility to critically evaluation of the CSC services and the strategic development of Customer Care and Service activities executed through all Product care, outbound programs and channels. Other responsibilities include the development and deployment of service quality and data control practices, resolution of outbound &amp; Product care consumer escalations in a timely manner; the consumer database, customer churn, manage leads and train service staff. Play a collaborative role in growing and implementing standards and processes to try and exceed market specific NPS targets, maintain documentation such as process maps, operational records, Accountable for the Outbound process flows and its capacity plans, Product care budgets and their channel budgets, SOPs adherence.</li></ul> More Specifically you will 1- Project management Support operational rollout of campaigns (Acquisition &amp; Retention) in the assigned market, including, but not limited to <ul><li>Executing and checking outbound campaign flows and adjusting agent CTAs accordingly</li><li>Frontline staff knowledge enhancement (Remote Coaches/Inbound agents for product care matters)</li><li>Reporting , analysing and offering insight/remedial actions to resolve any technical issues in the market that effect day to day operations</li></ul> 2- Consumer Programs <ul><li>Champion Omni-channel care and consistent customer experience across all outbound programs &amp; Campaigns.</li><li>Lead development and localization of operational care fit for Omni-channel B2C use, Lead the deployment and continuous improvement of programs/services including Acquisition programs (ie Device Lending), NPS/Sentiment management programs (Positive &amp; Negative) Retention programs.</li></ul> 3- Product Care Manage market product care practices and governance which maximize customer satisfaction while creating efficiencies and minimizing costs. <ul><li>Product Warranty and goodwill entitlement practices and process maps.</li><li>Refund policy and modes of compensation.</li><li>Product diagnosis (L0 &amp; L1).</li><li>Replacement Strategy (Channels, mechanics, process governance, Reconciliation)</li><li>International Warranty.</li><li>Self Service replacement (QURE).</li></ul> 4- Care Operations <ul><li>Lead the operational deployment of all programs executed via the customer service center channel.</li><li>Evaluate and refresh processes periodically to ensure the health of the process is sound and adheres to SOPs at all times.</li></ul> 5- Vendor Management <ul><li>Create a great channel communication with (LSP/CSC) vendors, while maintaining a close eye of efficiencies, best practices, and cost optimization.</li><li>Challenge and improve the performance and development of these vendors to ensure consumers needs are heard and met.</li></ul> 6- Outbound Operations <ul><li>Ensure OB customer care deliverables are with aligned RRP commercial activities at a regional/local level.</li><li>Monitor and track OB programs performance at market level and identify areas of improvement acting as the voice of the customer internally for continuous performance improvements</li></ul> 7- Data Analysis &amp; Reporting <ul><li>Define, Manage and report on market KPIs in a digestible and actionable format to the wider business to highlight programs and product care performance and priority areas of focus, use data as a key catalyst for evaluating improvement for the business and customer.</li></ul> 8- Team Management <ul><li>Manage, Motivate and drive performance of the local customer care team to ensure market SLAs and KPIs are observed and met.</li><li>Ensure forecast and plans are submitted and aligned with relevant stakeholders to ensure operation continuity per market of responsibility.</li></ul> Requirements: Qualifications <ul><li>Minimum 10 years of work experience, with minimum 5 years in Remote Sales within a Call Center.</li><li>Minimum 5 years of supervisor/team leader/manager experience is mandatory.</li><li>Ability to multi-task in a dynamic environment, build relationships, solve problems, impact and influence.</li><li>Client centric mentality.</li><li>Business and financial Acumen is a must.</li><li>Advanced analytical &amp; planning skills.</li><li>Self-motivated, driven and the desire to help.</li><li>Excellent communication skills both verbal and written.</li><li>Arabic &amp; English proficiency is a must.</li><li>Strong people skills.</li><li>Outstanding organizational skills.</li><li>Tech Savvy - Finding ease in understanding and navigating new systems and its set-up.</li><li>CRM knowledge is a plus.</li></ul>

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568 vendor management Jobs found

SCM Lead

Multi-Vendor COE - PLM

Assistant Manager Accounts

Senior Business Systems Analyst

HR Systems Supervisor - Applications Access Provisioning and System Support

HR Systems Supervisor - Workday HCM/Compensation

Business Development Manager

HR Systems Supervisor - Workday Recruiting

HR Systems Supervisor - Workday Reporting Administrator

CSC - Outbound & Product Care Manager

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Skills

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568 vendor management Jobs found

SCM Lead

Multi-Vendor COE - PLM

Assistant Manager Accounts

Senior Business Systems Analyst

HR Systems Supervisor - Applications Access Provisioning and System Support

HR Systems Supervisor - Workday HCM/Compensation

Business Development Manager

HR Systems Supervisor - Workday Recruiting

HR Systems Supervisor - Workday Reporting Administrator

CSC - Outbound & Product Care Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.