Senior Developer, Core Banking/Credit Module – VP 2

Application Development and Maintenance Manager (Payment), Core Banking (VP 2)

VP, Engineering Manager

VP, IAM Program Manager

VP,  Senior Audit Manager

VP, IAM Assurance Leader

Project Manager - Fitouts

Java Backend Engineer

Customer Account Manager

Responsibilities: <ul><li>Create technical design documents and solution specifications.</li><li>Compile timely, comprehensive, and accurate documentation, reports, and project deliverables.</li><li>Develop and maintain system documentation to capture key design decisions and application architecture.</li><li>Perform analysis, design, development, testing, and implementation of applications according to project and change request requirements.</li><li>Design, develop, and maintain software databases and tables, including application data structures, interfaces, and communication processes.</li><li>Develop, enhance, and support applications using AS400/IBM i technologies, RPGLE, Free Format RPG, SQLRPGLE, CL, COBOL, and DB2.</li><li>Utilize ARCAD and Rational Developer for i (RDi) for source management, development, build, deployment, and software lifecycle management.</li><li>Manage software releases, deployments, and DevOps-related activities for IBM i applications.</li><li>Review code changes delivered by contract developers and ensure adherence to development standards and best practices.</li><li>Manage vendor deliverables to ensure quality, compliance, and timely completion.</li><li>Test, maintain, troubleshoot, and recommend software improvements to optimize system stability and performance.</li><li>Collaborate with production support teams to perform root cause analysis, resolve production incidents, conduct code reviews, and execute unit testing.</li><li>Independently install, customize, integrate, and support software packages and applications.</li><li>Work effectively within cross-functional Agile delivery teams, utilizing project management and collaboration tools.</li><li>Support concurrent project deliveries, production issues, and change requests while maintaining high-quality standards and meeting business commitments</li></ul> Requirements: <ul><li>Bachelor’s degree/University degree in Computer Science, Engineering, or equivalent experience.</li><li>6–9 years of experience in Core Banking support and development.</li><li>Strong experience in AS400/IBM i development using RPGLE, Free Format RPG, SQLRPGLE, CL, COBOL, and DB2.</li><li>Experience with ARCAD and Rational Developer for i (RDi) development environments and deployment processes.</li><li>Knowledge of Global CIF (Customer Information File) systems and customer data management processes would be highly advantageous.</li><li>Extensive experience in production support, incident management, and service management environments.</li><li>Proven ability to manage and deliver multiple projects, enhancements, and change requests simultaneously.</li><li>Experience working with Agile delivery methodologies and DevOps practices will be an added advantage.</li><li>Strong knowledge of IBM i architecture, database design, performance tuning, and software lifecycle management.</li><li>Experience with ALDON change management tools is advantageous.</li><li>Knowledge of Silverlakes banking software suite will be an added advantage.</li><li>Prior experience in team leadership, technical leadership, vendor management, or people management would be a plus.</li></ul>

Responsibilities: <ul><li>Responsible to lead development team to fulfil end-to-end software development and support for all approved initiatives (projects, quarterly change requests, L3 production fixes).</li><li>This includes analysis and design to development, implementation, testing and support.</li><li>Collaborate with Enterprise and Domain architects to align application design to the overall architectural guidelines and direction.</li><li>Work with subject matter experts, business analysts, architects, software developers and business stakeholder to establish best or alternative solutions that are feasible within the technology and timeline constraints.</li><li>Review solution design and effort estimates from the team and prioritize projects and change requests assigned to the team.</li><li>Provide quality assurance of the team delivery in conformance to the Bank-defined software delivery methodology and tools.</li><li>This includes delivery of source codes in compliance to the Bank’s defined security, coding and change management standards (eg. Veracode, SonarQube, Aldon, BitBucket).</li><li>Drive adoption of methods (E.g. Agile, DevOps ) and industry practices to improve quality and productivity outcomes.</li><li>Anticipate and resolve development issues or risks either independently or together with the relevant stakeholders.</li><li>Provide timely escalation of issues that impacts development schedule with proposed options for resolution.</li><li>Lead or contribute to cross-team improvement initiatives relating to methods, tools, people, architecture, project management and governance.</li><li>Provide regular, timely updates and escalation to Core Banking Head of Tech Delivery &amp; Development.</li><li>Partner with Test Managers to formulate comprehensive SIT test documents and build test automation and ensure completion of Unit test, SIT, User Acceptance Testing (UAT), performance / load testing and application security testing with quality results.</li><li>Manage people development aspects for the Core Banking delivery team, select, train, develop and manage technical team members in a conducive team environment.</li><li>Create technical documents for the solutions. Compile timely, comprehensive and accurate documentation and or reports as requested.</li><li>Development of technical specifications and plans.</li><li>Analyze functional specs and convert requirements to design document.</li><li>Conduct Functional Specification review with business and test team.</li></ul> Requirements: <ul><li>Good exposure and experiences in ATM in payments switch processing (e.g. ATM Transactions processing from ATM/CDM Machines, Local Switch for NETS/ ITMX / PCC/ BCS/ Paynow and Shared ATM network).</li><li>Sound knowledge on payments real time processing such as FAST &amp; PayNow services and Payment middleware switches with experience in Exception Handling &amp; Investigation, Interbank Clearing/Clearing channels, Payment Acquisition, and Payment Gateway</li><li>More than 8 years proven track record in developing and delivering global/regional IT capabilities for a multi-national/regional company.</li><li>Proven result-oriented career with a focus on development and support.</li><li>Good problem solving, analytical, synthesis, system thinking and solutioning skills - ability to translate functional specifications to technological solution.</li><li>Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders.</li><li>Good understanding and experience in waterfall and agile software development methodologies.</li><li>Strong knowledge and experiences on Linux/Unix, Shell Script, Batch Script, MQ, Connect Direct, WebLogic and OraclePL/SQL are a must.</li><li>Knowledge and experiences in ATM/Switch Background, Delivery Methodology documentation, and good understanding of SDLC.</li><li>Multi-task and change from one task to another without loss of efficiency or composure.</li><li>Team player and able to work independently with minimum supervision.</li><li>Bachelors degree in computer science, engineering or similar domain</li><li>Related professional/technical qualification (e.g. PMP) will be advantageous although not mandatory.</li></ul>

Responsibilities: People, Talent and Cross-Functional Collaboration:&nbsp; <ul><li>Ensure optimal staffing levels across front-end, back-end, full-stack, and platform specializations.&nbsp;</li><li>Hire, coach, and develop top-tier engineering talent.</li><li>Manage direct reports and technical leads, address performance issues promptly, and build strong relationships with Product, Design, Platform, Data, and agile train leadership to deliver cohesive, customer-focused solutions.</li><li>Community of Practice, Developer Experience and AI-Driven Engineering: As AI tooling becomes inseparable from modern engineering practice, own the convergence of Community of Practice standards and AI adoption as a single discipline.&nbsp;</li><li>Foster best practice adoption across the engineering community with AI tooling treated as a first-class part of the practice.</li><li>Define standards for responsible AI adoption — including when to use AI coding assistants, agents, skills, and MCP integrations versus traditional approaches.</li><li>Establish clear guidance on the distinction between AI Skills (deterministic capabilities) and Agents (autonomous, multi-step workflows). </li><li>Evaluate, pilot, and roll out AI tools (GitHub Copilot, Claude Code, Cursor, Windsurf, Continue.dev, Aider, Cline, Ollama). </li><li>Define governance for AI use in regulated financial services contexts including data handling, PII protection, IP compliance, and code provenance. </li><li>Track and measure the combined impact of CoP practices and AI adoption on cycle time, PR throughput, defect rates, and developer satisfaction.</li><li>System Architecture and Technical Direction: Own a modern view of system architecture spanning client, server, data, integration, and AI layers.&nbsp;</li><li>Champion patterns such as micro-frontends, BFF, event-driven, API-first, serverless, and composable architectures.&nbsp;</li><li>Partner with Enterprise Architects on platform alignment.&nbsp;</li><li>Guide trade-off decisions (monolith vs. microservices, sync vs. async, build vs. buy). Use AI-powered architecture tools to accelerate design exploration and generate ADRs.</li><li>Ensure teams document decisions so both humans and AI agents can reason about the system. </li><li>Understand how AI tools interact with system architecture — including RAG, vector databases, MCP integrations, and agentic workflows.</li></ul> Strategic Planning, Delivery and Operational Excellence:&nbsp; <ul><li>Ensure plans align with CoP goals, review quarterly commitments to flag risks early, and step in to resolve conflicts between product, design, and engineering.&nbsp;</li><li>Drive CI/CD best practices, ensure high-quality scalable solutions across the stack, and provide on-call support during escalations.&nbsp;</li><li>Support tech leads hands-on when needed, regardless of which layer of the stack the problem lives in.</li></ul> Requirements: <ul><li>Strong hands-on background in modern front-end technologies (ReactJS, TypeScript, NextJS, Cypress) as an anchor foundation, with working knowledge of back-end technologies, APIs, microservices, and data layer concepts.&nbsp;</li><li>Experience with AWS cloud services, CI/CD pipelines, and modern DevOps practices.&nbsp;</li><li>Proven ability to lead engineers working across the full stack.</li><li>Solid grounding in system architecture fundamentals — distributed systems, scalability, CAP trade-offs, caching, messaging, API design — and familiarity with modern patterns (micro-frontends, BFF, event-driven, CQRS, serverless, composable architectures).&nbsp;</li><li>Experience making and documenting architecture decisions (ADRs), with understanding of how AI-native architecture (RAG pipelines, vector databases, agent orchestration) differs from traditional architecture.</li><li>Hands-on experience with AI coding assistants (GitHub Copilot, Claude Code, Cursor, or equivalent) with clear understanding of the difference between AI Skills and Agents, familiarity with MCP (Model Context Protocol), RAG patterns, and experience defining AI usage guidelines and governance frameworks for regulated environments.&nbsp;</li><li>Awareness of the open-source AI tooling ecosystem (Continue.dev, Aider, Cline, Ollama).</li><li>Proven experience leading and growing high-performing engineering teams, running or contributing to a Community of Practice, and strong communication skills with the ability to influence across organizational levels.</li></ul>

Responsibilities: <ul><li>Support critical IAM (Identity and Access Management) programs by coordinating cross-functionally with IAM teams, Information Security teams, and business IT stakeholders to ensure successful project delivery</li><li>Deliver against short-term and long-term strategic objectives aligned with program goals</li><li>Identify, track, and drive resolution of program issues and risks; maintain decision logs, communication plans, and other program documentation to ensure clear audit traceability</li><li>Engage regularly with key stakeholders to communicate issues, risks, and decisions, and gather feedback on solutions impacting the organization</li><li>Establish and maintain program metrics and evaluation methods to measure performance, identify improvement areas, and ensure timely reporting throughout the program lifecycle</li><li>Prepare and present program status reports for sponsors and leadership</li></ul> Requirements: <ul><li>Bachelor’s degree or equivalent experience; technology or equivalent related field preferred, with a minimum of 10+ years of experience in Information</li><li>Technology OR in lieu of the Bachelors degree, a minimum of 12+ years of experience in Information Technology</li><li>Minimum of 10 years of experience managing large scale, cross functional project</li><li>Minimum of 10 years of experience in information technology, with a focus on information security in one or more of the following areas: IAM, security</li><li>operations, security architecture, policy/governance</li><li>Minimum of 10 years of experience supporting auditors, audit inquiries and adhoc reporting Solid management skills</li><li>Experience with metrics for assessing and reporting program progress, productivity and variance analysis</li><li>Strong problem solving skills</li><li>Strong oral and written communication (presentation) skills&nbsp;</li><li>Program Management Certified (PMP) preferred</li></ul>

Responsibilities: <ul><li>Engage with India Leadership to understand emerging risk while providing risk themes and trends that can inform and help improve governance and control awareness.</li><li>Provide IA leadership to the Internal Audit team based in India by motivating and developing individuals to elevate quality and expand capabilities.</li><li>Assist with continuous monitoring activities related to Technology.</li><li>Supervise, manage, and motivate Audit Managers on scheduled audits.</li><li>Oversee audit planning and execution of audits including audit scoping, setting audit objectives, defining audit test steps, performing audit fieldwork and drafting audit reports.</li><li>Review and provide feedback to Audit Managers on the documentation of detailed process walkthroughs performed with management, including the identification of process risks and controls.</li><li>Review and provide feedback on detailed audit work papers performed during fieldwork, including control design and effectiveness testing.</li><li>Ensure Audit Managers have developed and documented clear audit work papers that succinctly articulate the process, risks, controls, test work performed, and conclusions reached.</li><li>Ensure effective and efficient execution of audits in conformance with professional and department quality standards.</li><li>Identify and articulate control gaps or control deficiencies.</li><li>Ensure timeliness of audit work and ensure audit is performed within budget.</li><li>Present audit results to various levels of internal audit leadership, as well as the business organization.</li><li>Contribute to risk assessment process and ongoing business/industry monitoring.</li><li>Maintain internal audit competency through ongoing professional development.</li><li>Oversee career and professional development of direct reports.</li><li>Perform other duties and/or special projects as assigned.</li></ul> Requirements: <ul><li>Bachelors or advanced degree in technology, business, or finance, with a minimum of 10+ years of relevant experience working within audit or a risk management function or minimum 12+ years relevant experience in lieu of a degree</li><li>Bachelor’s degree in Accounting, Auditing, or a technology-related degree with 9+ years of audit experience</li><li>5+ years in technology audit, controls, operations, and/or compliance</li><li>2+ years recent experience managing, supervising, and mentoring individuals</li><li>2+ years recent experience in leading projects and motivating teams</li><li>CISA/CISM/CPA/CIA/CRISC/CISSP certifications</li><li>Ability and flexibility to travel for business as required</li></ul>

Responsibilities: <ul><li>Create and Maintain Strategic Roadmaps: Develop and execute multi-year roadmaps to drive innovation, strengthen security posture, meet regulatory requirements, and streamline IAM operations—specifically for IAM assurance capabilities, control monitoring, and evidence automation.</li><li>Stakeholder Engagement: Build and nurture strong relationships across Security Operations, Technology Teams, Governance, Operational Risk, and Internal Audit, ensuring program alignment, audit readiness, and the ability to clearly demonstrate IAM control effectiveness to stakeholders and regulators.</li><li>Risk and Progress Management: Identify, assess, and mitigate technical and organizational risks while regularly reporting blockers, corrective actions, and program milestones to executive leadership; ensure timely remediation of control gaps and recurring defects.</li><li>Solution Design &amp; Automation: Lead and contribute to designing technical solutions for complex automation use cases, driving operational efficiency and scalability—especially automation to detect, track, and remediate IAM control defects.</li><li>Program Integrity: Ensure standards, policies, and procedures are accurately documented and officially maintained for audit and compliance requirements; recommend updates to IAM standards based on security threats, regulatory expectations, and industry trends.</li><li>Performance Tracking: Define, implement, and monitor Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs) to measure program maturity and overall effectiveness, including assurance coverage, control pass rates, remediation SLAs, defect recurrence, and reporting timeliness/accuracy.</li><li>Assurance Operations Leadership: Lead assurance activities to track, validate, and remediate key logical access and authentication controls across centralized IAM services (e.g., Active Directory, Oracle LDAP, Beyond Identity) and decentralized implementations as applicable.</li><li>Assurance Reporting Platform Ownership: Manage and evolve the IAM assurance reporting platform(s) used to monitor adherence to company standards, control design, and operational effectiveness; ensure reporting is accurate, resilient, and audit-ready.</li><li>Agile Partnership with Product Owners: Partner with IAM product owners and delivery teams using Agile methodologies to prioritize and implement control improvements, balancing risk reduction with service stability and customer impact.</li><li>Control Evidence &amp; Audit Support: Ensure the organization can efficiently produce high-quality evidence for SOX, PCI, and other examinations; proactively address audit issues with root-cause correction and sustainable control improvements.</li><li>Documentation &amp; Enablement: Oversee creation, maintenance, and review of operational process documentation and end-user/training materials needed to support consistent execution of IAM assurance activities.</li><li>Problem Resolution: Independently resolve technical challenges while escalating issues with clarity when necessary.</li><li>Perform other critical duties or special projects as assigned.</li></ul> Requirements: <ul><li>BS/BA in Computer Science, Information Technology, Cybersecurity, Business Management, or equivalent, plus 10+ years IT experience, OR in lieu of a degree with 12+ years IT experience demonstrating progressive responsibility.</li><li>Minimum 5 years of experience leading multiple IAM service products (e.g., authentication, privileged access, identity governance) and driving outcomes across both centralized and distributed service models.</li><li>Minimum 5 years of experience developing and improving IAM service processes and reporting on IAM service key controls (design and operating effectiveness).</li><li>Minimum 3 years leading operations or assurance teams, including continuous monitoring, issue management, and control remediation.</li><li>At least 2 years working with Agile methodologies in roles such as Product Owner, Scrum Master, or Technical Lead.</li><li>Minimum 2 years of people management experience, leading teams of 2+ engineers or contractors.</li></ul>

Role Description: <ul><li>This person will be responsible for Business development &amp; Technical Specifications for Fitout product categories (Tile adhesives, Waterproofing, Resilient flooring &amp; Resin flooring) by working with both Fitout companies, Contractors &amp; Sub-contractors.</li><li>The ideal candidate should have experience in handling larger projects with Fitout cos / contractors &amp; should have worked with consultants for specifications. Minimum of 8-10 years of experience in construction chemicals industry with a strong technical background and business development. He/she should have effective communication and project management skills.</li><li>This role will report to VP-Sales &amp; Marketing (Fitout) in Dubai.</li></ul> Responsibilities:&nbsp; 1.Business Development <ul><li>Develop &amp; expand the fit-out and contractor customer base inline with the Business Plan.</li><li>Understand Industry standard &amp; methods and recommend appropriate products &amp; systems.</li><li>Translate market insights into actionable recommendations for product and service improvements.</li><li>Plan &amp; execute trainings &amp; product trials for customers as per their requirements.</li></ul> 2.Specification development: <ul><li>Collaborate with consultants to define clear and comprehensive technical product specification.</li><li>Review and refine consultant deliverables to ensure alignment with project goals for the fit-out companies and their sub-contractors.</li><li>Facilitate and undertake technical presentations with consultants.</li></ul> 3.Sales Management <ul><li>To deliver a profitable value &amp; volume growth across categories&nbsp;.</li><li>Ensure adherence to the commercial policy</li><li>Track &amp; manage multiple Projects through Project management tools with proper reviews and actions to improve.</li></ul> Requirements:	 Experience <ul><li>8–10+ years in construction chemicals/building materials.</li><li>Strong exposure to fit-out project sales and specification selling.</li><li>Experience handling large projects with fit-out contractors and consultants.</li><li>UAE market experience preferred.</li></ul> Technical Exposure (Must Have) <ul><li>Tile adhesives.</li><li>Waterproofing systems.</li><li>Flooring systems (resilient / resin / coatings).</li><li>Application methods and site troubleshooting.</li><li>Technical submittals and approvals.</li></ul> Skills &amp; Competencies <ul><li>Specification-led business development.</li><li>Project pipeline management.</li><li>Stakeholder management across consultants, contractors, applicators.</li><li>Technical presentation skills.</li><li>Commercial acumen.</li><li>Strong communication and coordination skills.</li><li>Ability to manage multiple projects simultaneously.</li></ul> Education <ul><li>Engineering degree (Civil / Chemical / Mechanical )</li></ul>

Responsibilities: <ul><li>Collaborate with team, high availability, concurrent and fault tolerant software systems.</li><li>Significantly contribute to development of Aladdin’s global, multi-asset trading platform.</li><li>Work with product management and business users to define the roadmap for the product.</li><li>Design and develop innovative solutions to complex problems, identifying issues and roadblocks.</li><li>Apply validated quality software engineering practices through all phases of development.</li><li>Ensure resilience and stability through quality code reviews, unit, regression and user acceptance testing, dev ops and level two production support.</li><li>Be a leader with vision and a partner in brainstorming solutions for team productivity, efficiency, guiding and motivating others.</li><li>Drive a strong culture by bringing principles of inclusion and diversity to the team and setting the tone through specific recruiting, management actions and employee engagement.</li><li>For VP Level: In addition to above, a VP level candidate should be able to lead individual projects priorities, deadlines and deliverables using AGILE methodologies.</li></ul> Requirements: Qualifications: <ul><li>B.S. / M.S. degree in Computer Science, Engineering, or a related subject area</li><li>For VP Level: 8+ years of proven experience</li><li>For Associate Level: 4+ years of experience</li></ul> Skills and Experience: <ul><li>A proven foundation in core Java and related technologies, with OO skills and design patterns</li><li>Track record building high quality software with design-focused and test-driven approaches</li><li>Good hands-on object-oriented programming knowledge in Java, Spring, TypeScript, JavaScript, Microservices, Angular (2.0+), React.</li><li>Strong knowledge of Open-Source technology stack (Spring, Hibernate, Maven, JUnit, etc.).</li><li>Experience with relational database and/or NoSQL Database (e.g., Apache Cassandra)</li><li>Great analytical, problem-solving and communication skills</li><li>Some experience or a real interest in finance, investment processes, and/or an ability to translate business problems into technical solutions.</li><li>For VP Level: In addition to the above, a VP level candidate should have experience leading development teams, projects or being responsible for the design and technical quality of a significant application, system, or component. Ability to form positive relationships with partnering teams, sponsors, and user groups.</li></ul> Nice to have and opportunities to learn: <ul><li>Exposure to building microservices and APIs ideally with REST, Kafka or gRPC.</li><li>Experience working in an agile development team or on open-source development projects.</li><li>Experience with optimization, algorithms or related quantitative processes.</li><li>Exposure to high scale distributed technology like Kafka, Mongo, Ignite, Redis</li><li>Experience with Cloud platforms like Microsoft Azure, AWS, Google Cloud</li><li>Experience with DevOps and tools like Azure DevOps</li><li>Experience with AI-related projects/products or experience working in an AI research environment.</li><li>A degree, certifications or opensource track record that shows you have a mastery of software engineering principles.</li></ul>

Responsibilities:&nbsp; <ul><li>Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations&nbsp;</li><li>Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.&nbsp;</li><li>Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.&nbsp;&nbsp;</li><li>Ensures supply chain/purchasing has current up to date data and support purchasing requirements.&nbsp;</li><li>Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.&nbsp;&nbsp;</li><li>Communicates the customer goals and represents the customer interests to the local GGI team.&nbsp;&nbsp;</li><li>Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.&nbsp;&nbsp;</li><li>Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.&nbsp;&nbsp;</li><li>Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).&nbsp;</li><li>Owner of T-minus schedule to facilitate changes and bringing all departments together for success.&nbsp;</li><li>Maintains a professional appearance at all times. Treats the customer with dignity and respect.&nbsp;</li></ul>&nbsp;Internal &amp; External Communication:&nbsp; <ul><li>Daily reconciliation of delays and communications need activities as required.&nbsp;</li><li>Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc from previous day. Drives root cause analysis.&nbsp;&nbsp;</li><li>Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management. SR (Shared Responsibility)&nbsp;</li><li>Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise.&nbsp;&nbsp;</li><li>Weekly inventory status checks. SR&nbsp;&nbsp;</li><li>Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations.&nbsp;&nbsp;</li></ul>&nbsp;Inventory Management: <ul><li>Ensures customer inventory sheet to be current and up to date par levels.&nbsp;</li><li>Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. SR&nbsp;</li><li>Provides customer feedback to help customer reduce costs through inventory management.&nbsp;</li><li>Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory. SR&nbsp;</li><li>Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. SR&nbsp;</li></ul>&nbsp;Quality: <ul><li>Assists internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety).&nbsp;&nbsp;</li><li>Compares FACs against goals.&nbsp;&nbsp;</li><li>Ownership of CSI and drives the process as outlined in GG policy and procedures.&nbsp;</li></ul>&nbsp;Cost Management: <ul><li>Conducts weekly documented billing checks to ensure items billed.&nbsp;</li><li>Reviews monthly service order to ensure all service items captured and aligned with CXP and Sales force.&nbsp;</li></ul>&nbsp;Targets: <ul><li>Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM&nbsp;</li><li>Annual (or quarterly) customer feedback survey on each aspect of the role – communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) SR&nbsp;</li></ul>&nbsp;Requirements: Education:&nbsp; <ul><li>High School Diploma or GED required&nbsp;&nbsp;</li><li>Associates degree or degree from a 4 year university or college is preferred&nbsp;</li></ul>&nbsp;Work Experience:&nbsp; <ul><li>Proven Account Management skills required in order to create, maintain, and enhance customer relationships&nbsp;&nbsp;</li><li>Minimum of 3 years of account/project management experience.&nbsp;&nbsp;</li></ul>&nbsp;Technical Skills: (Certification, Licenses and Registration)&nbsp; <ul><li>Extremely detail oriented&nbsp;&nbsp;</li><li>Technical and analytical competence (understands software, hardware, networks, etc.)&nbsp;</li><li>Motivated, goal oriented, and persistent&nbsp;&nbsp;</li><li>High level of initiative and works well in a fast paced, team environment&nbsp;</li><li>Handles stressful situations and deadline pressures well&nbsp;&nbsp;</li><li>Plans and carries out responsibilities with minimal direction&nbsp;&nbsp;</li><li>Full knowledge of any customer specific requirements in Service Agreement and delivers as listed below:&nbsp;</li><li>Delta Airlines: Full knowledge of IFX system; Owner of change notice distribution list; understands the unit performance grading system; ensures the AC Damage reporting process is followed; full knowledge of Delta build tool.&nbsp;&nbsp;</li><li>United Airlines: Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting; Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info)&nbsp;</li><li>American Airlines: Understands AA evaluation and evaluation definitions; Full knowledge of AMOS &amp; Sabre systems; Ensures food/equipment inventories in AirVision; Ensures equipment distribution is updated in AirVision; Ensures monthly IUR is documented in AirVision; understands the PMP process.&nbsp;&nbsp;</li><li>British Airlines: Knowledgeble/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance; Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change&nbsp;</li><li>Virgin Airlines: Take weekly photos of menu items and submit them to Virgin; Monthly review of TP006 and distribute the flight information; Must have full knowledge of Skylogistix; Must have full working knowledge of AirServ.&nbsp;&nbsp;</li></ul>&nbsp;Language / Communication Skills:&nbsp; <ul><li>Excellent written and oral communication skills&nbsp;&nbsp;</li><li>Bilingual is a plus.&nbsp;&nbsp;</li></ul>

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9 vice president vp Jobs found

Senior Developer, Core Banking/Credit Module – VP 2

Application Development and Maintenance Manager (Payment), Core Banking (VP 2)

VP, Engineering Manager

VP, IAM Program Manager

VP, Senior Audit Manager

VP, IAM Assurance Leader

Project Manager - Fitouts

Java Backend Engineer

Customer Account Manager

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9 vice president vp Jobs found

Senior Developer, Core Banking/Credit Module – VP 2

Application Development and Maintenance Manager (Payment), Core Banking (VP 2)

VP, Engineering Manager

VP, IAM Program Manager

VP, Senior Audit Manager

VP, IAM Assurance Leader

Project Manager - Fitouts

Java Backend Engineer

Customer Account Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.