Junior Graphic Designer (Contractual)

Advanced IT Infra UX System Analyst – BT2

EUC Operations Lead

This is 1 year Contractual role. Responsibilities: <ul><li>Support the Marketing team in developing design for both online and offline channels, including social media content, banners, POSM, key visuals and other marketing materials.</li><li>Handle regulatory-related artwork tasks such as product label adjustments, packaging updated and compliance revisions.</li><li>Develop creative concepts and produce high-quality artwork that align with brand identity and campaign objectives.</li><li>Collaborate and communicate with regional teams to align on briefs, feedback and deliver final artwork to meet expectations.</li><li>Work with external agencies by ensuring all deliverables align with brand guidelines.</li><li>Adapt, resize master assets for various markets, formats and platforms as required.</li><li>Create realistic products and packaging mockups to support presentations and marketing materials.</li><li>Ensure all artwork is delivered on time while maintaining high levels of accuracy, consistency and attention to details.</li><li>Support ad hoc design requests and collaborate with cross-functional teams when needed.</li></ul> Requirements: <ul><li>Education Background: Communication/Design/Creative</li><li>Education Level: Bachelor’s Degree</li><li>Working Experience: Min 2-3 years of working experiences in related area</li><li>Experience on brand design and copywriting , Adobe creative suite (Adobe illustrator &amp; Adobe Photoshop), 3D mock-up, Adobe premiere pro/adobe after affects will be a plus</li></ul>

Role Description: <ul><li>As an Advanced Systems Analyst (Voice), you will join our global team that architects and supports voice and video solutions.&nbsp;</li><li>You will balance hands on troubleshooting, participate in design and architecture discussions, implement proactive measures to improve customer satisfaction and reduce support ticket volume.</li></ul> Responsibilities: <ul><li>Troubleshoot and manage voice and video infrastructure (e.g., Microsoft Teams, Session Border Controllers (SBC), VoIP phones, conference-room equipment and related applications)</li><li>Provide day-to-day operational support for the global voice/video environment and act as a final escalation point for support issues.</li><li>Provide operational support for conference room, specialty room and other AV equipment Coordinate and run live events on site</li><li>Process service requests and set up new devices as needed. Own device management and lifecycle across sites</li><li>Monitor performance of voice, video, and fax infrastructure to ensure high quality customer experience.</li><li>Coordinate with telecom service providers/vendors and oversee deployments or new service rollouts.</li><li>Use lab/dev environments to test and implement new changes or features before deploying in production.</li><li> Adhere to defined change management procedures. </li></ul> Requirements: <ul><li>Bachelor’s degree in engineering</li><li>At least 6+ years of demonstrated experience in complex and enterprise scale Unified Communications and Collaboration (UCC) deployments</li><li>At least 3+ years of hands-on experience with Microsoft Teams (support, administration and advanced troubleshooting)</li><li>Enterprise-level expertise with session border controllers (SBC) (e.g., Ribbon, AudioCodes): design, call routing, trunking, and diagnostics</li><li>In-depth understanding of VoIP and related protocols such as SIP, RTP, TCP, UDP, etc. </li><li>Should be able to reason media quality (jitter, latency, packet loss, codec) and security concepts (TLS/SRTP) • Experience working with telecom carriers and services (e.g., ISDN PRI, SIP trunking)</li><li>Experience analyzing and reporting call quality metrics and driving improvements based on data</li><li>Strong knowledge of core infrastructure: Active Directory, DNS, DHCP, networking and firewall technologies</li><li>Strong organizational skills and experience implementing telecom architecture changes in lab and production.</li><li>Experience with ticketing systems in documenting interactions clearly for traceability and handover</li><li>Effective analytical and problem-solving skills</li><li>Able to work independently and as part of a team</li><li>Comfortable switching between complex and routine tasks</li><li>Professional, courteous, and respectful communicator with strong interpersonal skills</li><li>Familiar with Microsoft 365 productivity tools (Teams, Word, Excel, PowerPoint and Outlook)</li></ul>

Responsibilities: <ul><li>Strategy and Vision: Develop and execute a forward-thinking EUC strategy aligned with the overall IT and business objectives.</li><li>Identify emerging technologies and trends to enhance the end-user experience and drive innovation.</li><li>Service Delivery and Management: Oversee the delivery and management of all end-user computing services, including desktop support, laptop management, mobile device management (MDM), virtual desktop infrastructure (VDI), software deployment, and collaboration tools.</li><li>Team Leadership and Development: Lead, mentor, and develop a high-performing EUC team. Foster a collaborative and results-oriented work environment.</li><li>Manage team resources, budgets, and performance.</li><li>End-User Experience: Champion the end-user experience, ensuring that services are user-friendly, reliable, and meet the needs of the business.</li><li>Implement mechanisms for gathering user feedback and continuously improving services.</li><li>Security and Compliance: Ensure the security and compliance of all end-user devices and systems, adhering to company policies and industry best practices.</li><li>Collaborate with the security team to implement and enforce security measures.</li><li>Asset Management: Oversee the procurement, deployment, maintenance, and disposal of Client’s end-user hardware and software assets.</li><li>Ensure accurate inventory management and cost-effectiveness.</li><li>Vendor Management: Manage relationships with relevant technology vendors, ensuring service level agreements (SLAs) are met and value for money is achieved.</li><li>Evaluate and select new vendors as needed.</li><li>Collaboration and Communication: Collaborate effectively with other IT departments (e.g., Infrastructure, Security, Applications) and business stakeholders to ensure seamless integration of EUC services.</li><li>Communicate effectively with all levels of the organization on EUC-related matters.</li><li>Problem Management and Resolution: Oversee the resolution of complex end-user issues, ensuring timely and effective solutions.</li><li>Implement proactive measures to prevent recurring problems.</li><li>Budget Management: Develop and manage the EUC budget, ensuring cost-effective operations and investments.</li><li>Project Management: Oversee the execution of key Technology projects from initiation to successful completion, defining project scope and objectives, develop project plans and ensuring on-time and within-budget delivery while maintaining exceptional quality.</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science, Information Technology, or a related field. Masters degree preferred.</li><li>Minimum of 20 years of progressive experience in IT, with at least 10 years in a leadership role managing end-user computing services.</li><li>Strong technical knowledge of end-user hardware, operating systems (Windows, macOS), mobile platforms (iOS, Android), desktop virtualization technologies (e.g., Citrix, VMware Horizon, Windows365), collaboration tools (e.g., Microsoft 365) and Video Conferencing technologies (Crestron, Microsoft Teams Room).</li><li>Experience with modern device management tools and methodologies (e.g., Intune, Jamf).</li><li>Solid understanding of ITIL frameworks and service management principles.</li><li>Excellent leadership, communication (written and verbal), interpersonal, and presentation skills.</li><li>Strong problem-solving and analytical skills.</li><li>Ability to work effectively in a fast-paced and dynamic environment.</li><li>Experience managing budgets and vendor relationships.</li></ul>

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Junior Graphic Designer (Contractual)

Advanced IT Infra UX System Analyst – BT2

EUC Operations Lead

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Junior Graphic Designer (Contractual)

Advanced IT Infra UX System Analyst – BT2

EUC Operations Lead

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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