Technical Support Specialist

Employer Branding Specialist

EUC Operations Lead

SVP, Head of Content Strategy

Brookfield Culture
Brookfield has a unique and dynamic culture.  We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader:  Entrepreneurial, Collaborative and Disciplined.  Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.
Job Description 
Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups, comprised of approximately 6,500 users. The Deskside Technician is the face of Technology Services, providing first-line support to end users. 
The Technical Support Specialist will report to the Team lead, Deskside.  In addition to incident logging, resolution, and ownership, the Deskside Technician will collaborate with team members and other Technology Services teams to maintain and improve the end user experience of all Brookfield users. 
The ideal candidate for this role will possess the following attributes.
•	Accountability – candidate has a sense of ownership when troubleshooting a problem and will see things through to completion.
•	Professionalism - candidate maintains composure and integrity while providing timely support to end users.  
•	Detail Oriented – candidate takes the time to listen and understand the issue and works with the appropriate teams to resolve. 

Responsibilities:
•	Provides exceptional deskside and remote support to Brookfield users.
•	Owns and follows up on IT support requests and problem tickets until user confirms resolution. 
•	Provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals.
•	Provides technical training to end users. 
•	Ensures past incidents and resolutions are documented appropriately according to knowledge management standards. 
•	Positively represents Brookfield Technology Services with professionalism in all interactions. 
•	Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution.
•	Collaborates with other team members to provide efficient, full-service support. 
•	Participates in testing new desktop technologies and software. 
•	Technician must maintain professionalism, good attitude and appropriate behavior with all users and vendors.
•	Technician will provide customer technical education, and support high level technical problems.
•	Assists, encourages, and serves as a backup to other team members.
Technical Skills
Knowledge of the following:
•	ITIL Methodology
•	Proficient with the following technologies: 
o	Windows 10 & 11, 
o	Microsoft Office (O365)
o	Internet Browsers, 
o	Local Account Management, 
o	Installs and removals, Registry, Command line, Service management systems and System Management Tools,
o	MFA (Microsoft Authentication)
o	VPNs
•	Proficient with the following hardware:
o	Desktop / Laptop
o	iPad/iPhone, 
o	Android Phones/Devices 
o	Printers
o	Cisco Video Conferencing equipment, 
o	Teams phones
•	Knowledge of wide area networks (SDWAN), TCP/IP, and Server OS is desired.
Experience
•	5+ years of related experience
•	Bachelor’s degree in computer science, business computing, or a related field, or equivalent combination of education, certification, and experience.
•	Preferred experience with financial services, with front office support a plus
•	Experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows and/or Mac desktop operating systems and software.
•	Strong and effective customer relationship management skills and process/practice experience
•	Experience working with third-party service provider service delivery execution and business governance.
•	Experience with ServiceNow ticketing system preferred, but not required.
•	Understands the importance and is vigilant with Cybersecurity matters.



Responsibilities:
•	Provides exceptional deskside and remote support to Brookfield users.
•	Owns and follows up on IT support requests and problem tickets until user confirms resolution. 
•	Provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals.
•	Provides technical training to end users. 
•	Ensures past incidents and resolutions are documented appropriately according to knowledge management standards. 
•	Positively represents Brookfield Technology Services with professionalism in all interactions. 
•	Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution.
•	Collaborates with other team members to provide efficient, full-service support. 
•	Participates in testing new desktop technologies and software. 
•	Technician must maintain professionalism, good attitude and appropriate behavior with all users and vendors.
•	Technician will provide customer technical education, and support high level technical problems.
•	Assists, encourages, and serves as a backup to other team members.


Responsibilities:&nbsp; <ul><li>Develop and maintain visually consistent and attractive designs that showcase the organization’s culture, values, and work environment.&nbsp;</li><li>This includes materials for recruitment campaigns, social media, and other branding platforms.</li><li>Create visually compelling content such as social media posts, banners, infographics, and recruitment materials.</li><li>Produce and edit engaging videos that highlight employee experiences, company events, and the work environment.</li><li>Work with internal teams to ensure design and video content aligns with recruitment needs.</li><li>Implement creative concepts based on existing strategies, focusing on delivering high-quality visual materials.</li><li>Handle multiple design projects, ensuring all deliverables are completed on time and meet the quality standards of the HR and Employer Branding teams.</li></ul>&nbsp;Requirements: <ul><li>Bachelors degree in Marketing, Arts, Graphic Design, or a related field, with 2+ years of relevant experience in a similar role or project.</li><li>Proficiency in Adobe Creative Suite, Canva, and video editing tools (e.g., Premiere Pro).</li><li>Strong portfolio with examples of graphic design and video content.</li></ul>

Responsibilities: <ul><li>Strategy and Vision: Develop and execute a forward-thinking EUC strategy aligned with the overall IT and business objectives.</li><li>Identify emerging technologies and trends to enhance the end-user experience and drive innovation.</li><li>Service Delivery and Management: Oversee the delivery and management of all end-user computing services, including desktop support, laptop management, mobile device management (MDM), virtual desktop infrastructure (VDI), software deployment, and collaboration tools.</li><li>Team Leadership and Development: Lead, mentor, and develop a high-performing EUC team. Foster a collaborative and results-oriented work environment.</li><li>Manage team resources, budgets, and performance.</li><li>End-User Experience: Champion the end-user experience, ensuring that services are user-friendly, reliable, and meet the needs of the business.</li><li>Implement mechanisms for gathering user feedback and continuously improving services.</li><li>Security and Compliance: Ensure the security and compliance of all end-user devices and systems, adhering to company policies and industry best practices.</li><li>Collaborate with the security team to implement and enforce security measures.</li><li>Asset Management: Oversee the procurement, deployment, maintenance, and disposal of Client’s end-user hardware and software assets.</li><li>Ensure accurate inventory management and cost-effectiveness.</li><li>Vendor Management: Manage relationships with relevant technology vendors, ensuring service level agreements (SLAs) are met and value for money is achieved.</li><li>Evaluate and select new vendors as needed.</li><li>Collaboration and Communication: Collaborate effectively with other IT departments (e.g., Infrastructure, Security, Applications) and business stakeholders to ensure seamless integration of EUC services.</li><li>Communicate effectively with all levels of the organization on EUC-related matters.</li><li>Problem Management and Resolution: Oversee the resolution of complex end-user issues, ensuring timely and effective solutions.</li><li>Implement proactive measures to prevent recurring problems.</li><li>Budget Management: Develop and manage the EUC budget, ensuring cost-effective operations and investments.</li><li>Project Management: Oversee the execution of key Technology projects from initiation to successful completion, defining project scope and objectives, develop project plans and ensuring on-time and within-budget delivery while maintaining exceptional quality.</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science, Information Technology, or a related field. Masters degree preferred.</li><li>Minimum of 20 years of progressive experience in IT, with at least 10 years in a leadership role managing end-user computing services.</li><li>Strong technical knowledge of end-user hardware, operating systems (Windows, macOS), mobile platforms (iOS, Android), desktop virtualization technologies (e.g., Citrix, VMware Horizon, Windows365), collaboration tools (e.g., Microsoft 365) and Video Conferencing technologies (Crestron, Microsoft Teams Room).</li><li>Experience with modern device management tools and methodologies (e.g., Intune, Jamf).</li><li>Solid understanding of ITIL frameworks and service management principles.</li><li>Excellent leadership, communication (written and verbal), interpersonal, and presentation skills.</li><li>Strong problem-solving and analytical skills.</li><li>Ability to work effectively in a fast-paced and dynamic environment.</li><li>Experience managing budgets and vendor relationships.</li></ul>

Role Description: <ul><li>The Head of Content Strategy is responsible for developing and executing a comprehensive content strategy that aligns with business objectives, enhances brand presence, and engages target audiences.</li><li>This role requires a blend of creativity, analytical thinking, and leadership to drive content initiatives across multiple regional audiences and channels, including digital, social media, and traditional marketing platforms.&nbsp;</li></ul> Responsibilities: <ul><li>Strategic Planning: Work with marketing and leadership across asset classes and the client group to develop and implement a content strategy that aligns with business goals, fundraising goals, audience needs, and industry trends.</li><li>Manage content planning, production, calendar &amp; workflow: Oversee editorial planning, project briefs, deadlines, process and production schedules to ensure timely publishing of all materials.</li><li>Supervise the creation of high-quality, engaging, and relevant content for various channels, including whitepapers, articles, blogs, videos, social media, emails, and event-related presentations.</li><li>Supervise the creation of all fund-related content including fact sheets, pitchbooks, elevator pitches, Q&amp;As, case studies, and asset videos.</li><li>Cross-Functional Collaboration: Launch and lead the firm’s Content Committee to enhance the governance over design, prioritization, review, production and distribution of content.</li><li>Work closely with marketing, investments, design, and sales teams to ensure content supports broader business objectives. Distribution &amp; Optimization: Oversee timely posting and delivery of content across relevant internal and external platforms including internal content library, video library, investor portals, and public website.</li><li>Communicate proactively with business and sales partners to maximize awareness and usage of materials.</li><li>Collaborate with digital and marketing teams to optimize content for search visibility and performance.&nbsp;</li><li>Reporting &amp; Analytics: Track competitor strategies, measure content performance across the media mix, track and assess audience engagement across regions and channels; proactively communicate and report to internal partners and use learnings to inform and refine the firm’s content strategy. Team Leadership: Manage and mentor a team of content managers, writers and content creators; utilize freelancers as needed. Compliance: ensure compliance with all legal and regulatory guidelines as well as firm standards for branding and tone.&nbsp;</li></ul> Requirements:&nbsp; Qualifications and Requirements&nbsp; <ul><li>10+ years of experience in editorial leadership roles in financial media/publishing or asset management.</li><li>Strong grasp of the capital markets including alternative investments, institutional and wealth market segments.</li><li>Excellent written and verbal communication, editing and storytelling skills.</li><li>Strong ability to manage people, process and projects.</li><li>Ability to build strong relationships and influence individuals at multiple levels throughout the organization.</li><li>Experience working across multiple print and digital mediums and working with multi-channel content distribution.</li><li>Proficiency in content management systems (CMS), SEO tools, and analytics platforms, including AI-driven and content automation tools</li></ul>

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Technical Support Specialist

Employer Branding Specialist

EUC Operations Lead

SVP, Head of Content Strategy

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Technical Support Specialist

Employer Branding Specialist

EUC Operations Lead

SVP, Head of Content Strategy

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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