Systems Engineer

Solutions Engineer, Cloud & AI - Mumbai

EUC Operations Lead

Responsibilities:&nbsp; <ul><li>Provide application L1/L2 support and system checks (CPU, disk usage, logs, services).</li><li>Troubleshoot and resolve system and application issues, and provide on-site technical support to ensure timely resolution and minimal disruption to business operations.</li><li>Monitor application health and system alerts, escalating issues as needed.</li><li>Log incidents and service requests in the ticketing system, ensuring timely resolution.</li><li>Coordinate with L3 teams and vendors for issue escalation and follow-up.</li><li>Perform routine maintenance tasks, such as application updates, patching, and backups.</li><li>Maintain clear documentation of issues, fixes, and procedures.</li><li>Participate in system testing, deployment, and post-deployment support activities.</li><li>Assist in user access management and configuration tasks.</li></ul> Requirements: <ul><li>Diploma/Degree in Electrical Engineering, Computer Science, Communications Engineering or equivalent.</li><li>Minimum 2 years in application maintenance, support or server infrastructure setup.</li><li>Experience participating in Kubernetes cluster projects, with proficiency in using relevant commands to check application logs.</li><li>Experience with at least two of the following Virtualization Technology/Platforms: VMware, Xen, KVM, OpenStack, Cloud Stack, Azure Stack.</li><li>Experience with cloud orchestration, configuration management and auto-scaling techniques.</li><li>Thorough knowledge of networking, routers, switches, and WiFi setup.</li><li>Hands on experience in deploying ceph using different file system such as object storage, rbd, cephfs storage.</li><li>Good knowledge of storage technologies, such as NAS, SAN, SDS.</li><li>Experience with automation tools such as Salt/Chef/Puppet/Ansible.</li><li>Experience with load balancing setup for TCP/IP, HTTP, DNS, routings.</li><li>Experience in using software version control.</li><li>Knowledge of IT security standards, for instance from CIS or IM8.</li><li>Experience in IT security policy management and enforcing IT security.</li><li>Knowledge of computer hardware components and ability to restore faulty servers to working condition.</li><li>Experience in coding or scripting languages such as bash, windows batch script, powershell, perl, python, etc.&nbsp;</li></ul>

Responsibilities: <ul><li>Collaborate with account teams to understand customer requirements and align technologies to meet business outcomes.</li><li>Deliver compelling technical presentations, product demonstrations, and architecture discussions.</li><li>Design and configure solutions across architecture portfolio (networking, data center, software, and services), with a specialization in Data Center technologies.</li><li>Provide strategic and in-depth technical support throughout the sales cycle, from discovery to proposal development and post-sale transition.</li><li>Act as a technical thought leader and trusted advisor to customers, aligning technology recommendations with business goals.</li><li>Coordinate with internal teams and technical experts (e.g., consulting engineers, demo labs) to create and deliver comprehensive solutions.</li><li>Translate complex customer needs into actionable architectures and proposals using tools and resources.</li><li>Maintain technical proficiency across offerings and stay updated on industry trends and competitive technologies.</li><li>Build and maintain strong relationships with customer stakeholders, including technical influencers and decision-makers.</li></ul> ﻿Requirements: Minimum Qualifications: <ul><li>Bachelor’s degree in Engineering, Computer Science, or a related field (or equivalent experience).</li><li>5–10 years of experience in pre-sales engineering, systems engineering, or solutions architecture.</li><li>Proven experience with technologies in a pre-sales capacity.</li><li>Hands-on expertise and deep knowledge in at least two or more of the following areas:</li><li>Compute infrastructure and server hardware</li><li>Hyperconverged infrastructure (HCI)</li><li>Virtualization technologies (e.g., VMware, Hyper-V)</li><li>Storage and backup solutions</li><li>Data Center networking, SDN, and SDS</li><li>Strong understanding of data center portfolio and how it integrates across enterprise architectures.</li><li>Familiarity with performance metrics, scalability considerations, and deployment best practices.</li></ul> Soft Skills and Competencies: <ul><li>Strong communication, presentation, and negotiation skills.</li><li>Ability to simplify complex technical topics for varied audiences.</li><li>Proactive, self-motivated, and capable of working independently.</li><li>Excellent collaboration and interpersonal skills.</li><li>Integrity-driven with a passion for customer success.</li><li>Ability to handle multiple priorities and thrive in a fast-paced environment.</li></ul> Desired Skills (Nice to Have): <ul><li>Experience with enterprise and/or public sector clients.</li><li>Ability to articulate a technical vision and translate it into tangible business value.</li><li>Industry certifications (e.g., CCNP, CCIE, VMware, etc.) are a plus.</li></ul>

Responsibilities: <ul><li>Strategy and Vision: Develop and execute a forward-thinking EUC strategy aligned with the overall IT and business objectives.</li><li>Identify emerging technologies and trends to enhance the end-user experience and drive innovation.</li><li>Service Delivery and Management: Oversee the delivery and management of all end-user computing services, including desktop support, laptop management, mobile device management (MDM), virtual desktop infrastructure (VDI), software deployment, and collaboration tools.</li><li>Team Leadership and Development: Lead, mentor, and develop a high-performing EUC team. Foster a collaborative and results-oriented work environment.</li><li>Manage team resources, budgets, and performance.</li><li>End-User Experience: Champion the end-user experience, ensuring that services are user-friendly, reliable, and meet the needs of the business.</li><li>Implement mechanisms for gathering user feedback and continuously improving services.</li><li>Security and Compliance: Ensure the security and compliance of all end-user devices and systems, adhering to company policies and industry best practices.</li><li>Collaborate with the security team to implement and enforce security measures.</li><li>Asset Management: Oversee the procurement, deployment, maintenance, and disposal of Client’s end-user hardware and software assets.</li><li>Ensure accurate inventory management and cost-effectiveness.</li><li>Vendor Management: Manage relationships with relevant technology vendors, ensuring service level agreements (SLAs) are met and value for money is achieved.</li><li>Evaluate and select new vendors as needed.</li><li>Collaboration and Communication: Collaborate effectively with other IT departments (e.g., Infrastructure, Security, Applications) and business stakeholders to ensure seamless integration of EUC services.</li><li>Communicate effectively with all levels of the organization on EUC-related matters.</li><li>Problem Management and Resolution: Oversee the resolution of complex end-user issues, ensuring timely and effective solutions.</li><li>Implement proactive measures to prevent recurring problems.</li><li>Budget Management: Develop and manage the EUC budget, ensuring cost-effective operations and investments.</li><li>Project Management: Oversee the execution of key Technology projects from initiation to successful completion, defining project scope and objectives, develop project plans and ensuring on-time and within-budget delivery while maintaining exceptional quality.</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science, Information Technology, or a related field. Masters degree preferred.</li><li>Minimum of 20 years of progressive experience in IT, with at least 10 years in a leadership role managing end-user computing services.</li><li>Strong technical knowledge of end-user hardware, operating systems (Windows, macOS), mobile platforms (iOS, Android), desktop virtualization technologies (e.g., Citrix, VMware Horizon, Windows365), collaboration tools (e.g., Microsoft 365) and Video Conferencing technologies (Crestron, Microsoft Teams Room).</li><li>Experience with modern device management tools and methodologies (e.g., Intune, Jamf).</li><li>Solid understanding of ITIL frameworks and service management principles.</li><li>Excellent leadership, communication (written and verbal), interpersonal, and presentation skills.</li><li>Strong problem-solving and analytical skills.</li><li>Ability to work effectively in a fast-paced and dynamic environment.</li><li>Experience managing budgets and vendor relationships.</li></ul>

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Systems Engineer

Solutions Engineer, Cloud & AI - Mumbai

EUC Operations Lead

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Systems Engineer

Solutions Engineer, Cloud & AI - Mumbai

EUC Operations Lead

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