Network Operations Engineer - L2/L3

Cyber Security Firewall Lead

Azure Consultant

Azure Consultant - Poland/Sofia

System Engineer

Service Desk Analyst

Responsibilities: <ul><li>Full operational end-to-end responsibility to manage and support as well as identifying and implementing continuous optimizations on datacenter, branch office (LAN, WLAN), virtual networks in the cloud as well as Site-to-Site VPN connectivity, SD-WAN, Network Load Balancers &amp;&nbsp;Full Stack (Including Meraki Firewalls, Switches &amp; Access Points)</li><li>Responsible for all support &amp; operational aspects and continuous optimization &amp; improvement of all global datacenter infrastructure network equipment (Nexus &amp; FEX switches, load balancers).</li><li>Responsible for all support &amp; operational aspects and continuous optimization &amp; improvement of global cloud networks and cloud-native load balancers</li><li>Responsible for all support &amp; operational aspects and continuous optimization &amp; improvement of global branch office wired &amp; wireless network stacks (Cisco/Meraki)</li><li>Responsible for all support &amp; operational aspects for Site-to-Site VPN connectivity</li><li>Responsible for the monitoring, support &amp; operations and escalation handling of ISP lines at various sites worldwide</li><li>Responsible for the definition &amp; setup of accurate network monitoring, to support, manage and further optimize the monitoring eco-system. (Example PRTG or Icinga 2 )</li><li>Ensure that all in-house managed and controlled network device configurations are backup and valid</li><li>Manage revision controls and changes on all in-house managed network devices</li><li>Improve stability by ensuring that the network equipment’s software/firmware versions are standardized and current.</li><li>Serves as a main point of contact on all operational Network matters</li><li>Ensure that the Service Level Agreement targets are met at all times</li><li>Follow the ITIL Incident, Request, Problem, Change, Access Management processes using ServiceNow</li><li>Engage in and support other teams to ensure that business’ Recovery Point Objectives (RPO) are met</li><li>Troubleshoot and resolve service outages as they occur and follow up with after action reviews and root cause analysis</li><li>Improve service availability and performance by continuously fine-tuning networks</li><li>Monitor and measure all global networks’ health and performance</li><li>Recognizes and identifies opportunities for improvement and lead the implementation in all areas of assigned responsibilities (e.g. QoS, Monitoring, Configuration Management etc.)</li><li>Identifies potential areas where existing Standard Operational Procedures and documentation require change, or where new ones need to be developed, and makes recommendations</li><li>Understand and operate within company policies and procedures</li><li>Work and collaborate with different teams and business units</li><li>Participate in a 24x7 on-call duty rotation, willing to work in shifts</li><li>Share knowledge within the team and help the knowledge repository to grow</li></ul> Requirements: <ul><li>Minimum of 5+ years of experience in a Technical Support role</li><li>Minimum of 5+ years of experience in managing LAN, WAN, SD-WAN, Datacenter and Cloud Networks as well as Site-to-Site VPN connectivity</li><li>Minimum of 4+ years of proven experience as a Cisco Network Administrator</li><li>Minimum of 2+ years of proven experience with Site-to-Site VPN technologies</li><li>Minimum of 2+ years of proven experience with load balancing technologies</li><li>Experience with Meraki Wireless and wired environments and technologies</li><li>Experience with Cisco Nexus technologies</li><li>Experience with managing and fine-tuning networking QOS settings</li><li>Sound understanding of enterprise security concepts</li><li>Familiarity with Cloud and Cisco UCS networking concepts is a plus</li><li>Familiar with Wireless concepts. If already conducted wireless surveys (For example – Passive &amp; active survey) is a plus.</li><li>Familiar with Programming skills. Python is a plus.</li><li>Experience in supporting global networks</li><li>Sound understanding of enterprise security concepts</li><li>Proven analytical and problem-solving abilities</li><li>Strong communication skills</li><li>Good command in English, further foreign languages are a plus</li><li>Cross-cultural communication skills.</li></ul>

Responsibilities: <ul><li>Monitors network performance, troubleshoots issues and deploys solutions</li><li>Manage front-line technical support to end users on various technical issues and problems regarding their Access</li><li>Perform SME role and work on complex technical issues in Firewall, VPN and Proxy.</li><li>Familiarity with Service Management tools (eg:ISM/ Service Now/BMC remedy) for the logging and tracking of incidents, and service requests</li><li>The network security SME possesses the technical hand on capability and experience to assess current network security posture, document current/future state, provide roadmap/gap analysis for implementation activities</li></ul> Requirements: <ul><li>Knowledge of Security Incident Event Management ( IBM QRader SIEM) is a add on</li><li>Must be familiar with Network Protocol Analyzers (tcpdump, Wireshark)</li><li>Must have deep understanding of network protocols and network security TCP/IP, UDP, DHCP, FTP, SFTP, SNMP, SMTP, SSH, SSL, DNS, RDP, HTTP and HTTPS</li><li>Knowledge of ITIL incident and problem management</li><li>Knowledge of Linux and web application servers (Apache/IIS/Tomcat)</li><li>Good to have experience with other security solutions like Firewall – Checkpoint or Palo Alto etc.</li><li>Experience in Deep troubleshooting experience with Zscaler VPN and other Firewalls.</li><li>Hands on experience on Firewall (Palo Alto, CISCO), VPN (Zscaler), Proxy (forward, Reverse, Transparent and Web 2.0), SSL interception/MITM &amp; Data leakage space, Security Analytics. Implementation, customization, coding, Support.</li><li>Candidate should have experience in Zscaler private Access (ZPA) VPN end-to-end implementation.</li><li>Bachelors Degree in Engineering</li><li>10-13+ years of Cyber security for Firewall VPN IPS</li><li>Working experience, having played roles as VPN end-to-end implementation.</li><li>Strong reliability and high quality and security awareness.</li><li>Knowledge of web and application servers (Apache/IIS/Tomcat/Websphere)</li><li>Perform SME role and work on complex technical issues in Firewall, VPN and Proxy.</li><li>Customer focused with strong communication, Strong written and verbal communication skills</li><li>Able to multi-task and prioritize incidents &amp; requests accordingly</li></ul>

Responsibilities : Implementing Cloud Resources in Azure including <ul><li>Azure Fundamentals (Enrollment, Subscription, Management Group, RBAC, Tagging, Blueprints)</li><li>Azure Compute (VMs, Scale Sets, Cloud Services - Worker/Web)</li><li>Azure Storage (Blob, Files, Disk)</li><li>Azure Networking (Load Balancer, Application Gateway, DNS, VPN)</li><li>Azure Security (Firewalls, Azure Security Center, WAF, IDS, IPS, NSG)</li><li>Design for high availability and establish disaster recovery capabilities</li><li>Monitor, measure, report, analyze and systematically improve system performance and uptime</li><li>Creating Templates (Blueprints, ARM, Terraform)</li></ul> Conducting Azure Cloud Migrations <ul><li>Facilitate cloud migration preparations</li><li>Conduct Assessments and Report Creation</li><li>Coordinating cloud migration (application owners, vendor support, customer infrastructure support, etc.)</li><li>Knowledge on Azure Migrate and Azure Site Recovery</li><li>Conduct cutovers</li><li>Facilitate testing</li><li>Facilitate handover</li><li>Facilitate rollbacks/rescheduling if required</li><li>Migration Status reporting</li></ul> Document deliverables Requirements : <ul><li>Microsoft Certified: Azure Administrator Associate (AZ-103)</li><li>Working knowledge in the following areas of Azure</li><li>Azure Active Directory</li><li>Azure Identity (Authentication &amp; Authorization)</li><li>Azure Compute (VMs, ScaleSets, Cloud Services - Worker/Web)</li><li>Azure Storage (Blob, Files, Disk)</li><li>Azure Networking (Load Balancer, Application Gateway, DNS, VPN)</li><li>Azure Security (Firewalls, Azure Security Center, WAF, IDS, IPS, NSG)</li><li>Azure SQL Migration</li><li>Authoring Azure Resource Manager (ARM) Templates&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Experience with AWS/GCP/AzureStack/OpenStack will be advantageous</li></ul>

Responsibilities: <ul><li>Leading the implementation of delivery in small, mid and large multi-national engagements within and across countries</li><li>Execution of high complex consulting services based on best practice</li><li>Proposing problem solving activities and approaches for dynamic customer challenges within engagements</li><li>Conducting remote workshops with customers including</li><li>Technology and business enablement advocate to advise the best practice methods in how to utilise IT to drive competitive advantage.</li><li>Provide expert guidance to customers, driving solution architecture, and ensuring solution strategy is optimally aligned with business strategy.</li><li>Ability to develop detailed project plans and work breakdown structures.</li><li>Ability to develop Architecture Specification deliverables that map customer business requirements to solution/technologies.</li><li>Create and implement a solution roadmap and select the right infrastructure and technology platform or product based on in-depth knowledge of one and broad knowledge of other technologies and/or alliance product landscape.</li><li>Design sessions to create customer specific Governance and Infrastructure Design</li><li>Implementing Cloud Resources in Azure including:</li><li>Design for high availability and establish disaster recovery capabilities</li><li>Monitor, measure, report, analyze and systematically improve system performance and uptime</li><li>Conducting Azure Cloud Migrations</li><li>Facilitate cloud migration preparations</li><li>Conduct Assessments and Report Creation</li><li>Coordinating cloud migration (application owners, vendor support, customer infrastructure support, etc.)</li><li>Responsible for Conduct cutovers</li><li>Facilitate testing</li><li>Facilitate handover</li></ul> Requirements: <ul><li>5+ years of experience</li><li>Cloud Fundamentals Workshops for Azure</li><li>Cloud Management Workshops for Azure</li><li>Azure Fundamentals (Enrollment, Subscription, Management Group, RBAC, Tagging, Blueprints)</li><li>Strong knowledge and exposure working across various services and components in Azure</li><li>Knowledge on Cloud Architectures - IaaS, PaaS and SaaS, Docker.</li><li>Datacentre Infrastructure Administration</li><li>Strong oral and written communication skills in English</li><li>Azure Compute (VMs, Scale Sets, Cloud Services - Worker/Web)</li><li>Azure Storage (Blob, Files, Disk)</li><li>Azure Networking (Load Balancer, Application Gateway, DNS, VPN)</li><li>Azure Security (Firewalls, Azure Security Center, WAF, IDS, IPS, NSG)</li><li>Knowledge on Azure Migrate and Azure Site Recovery</li><li>Facilitate rollbacks/rescheduling if required</li><li>Migration Status reporting</li><li>Document deliverables</li><li>Lead customers in remote meeting</li><li>Communicates clearly and tactfully</li><li>Ensures information is accurate and complete</li><li>Motivated and quick learner</li><li>Willingness mentor, teach, share knowledge with team members and other operational teams</li></ul> Certification: <ul><li>AZ-103/104</li><li>AZ 303/304, AZ-500, AZ-140 would be an advantage</li><li>Working knowledge in the following areas of Azure</li><li>Azure Active Directory</li><li>Azure Identity (Authentication &amp; Authorization)</li><li>Azure Compute (VMs, ScaleSets, Cloud Services - Worker/Web)</li><li>Azure Storage (Blob, Files, Disk)</li><li>Azure Networking (Load Balancer, Application Gateway, DNS, VPN)</li><li>Azure Security (Firewalls, Azure Security Center, WAF, IDS, IPS, NSG)</li><li>Azure SQL Migration</li><li>Authoring Azure Resource Manager (ARM) Templates</li><li>Experience with AWS/GCP/AzureStack/OpenStack will be advantageous</li><li>Language skills – Polish, English, Ukrainian would be an advantage</li></ul>

<h2>The Role:</h2>The Systems Engineer is responsible for deploying and maintaining the integrity and security of enterprise’s infrastructure system that support the various departments within this business unit.<h2> </h2>Responsibilities: <ul><li>Overseas mission-critical IT Tasks</li><li>Play an in depth-role in transitioning key infrastructure to Public Cloud *</li><li>VMware Infrastructure administration</li><li>Monitors and configures monitoring system of hosting infrastructure</li><li>Ensures backups are successful and configures backup servers</li><li>Assists and administrates the configuration of the network devices (firewall, switches, etc.)</li><li>Deploys and configures Servers (physical/VM)</li><li>Coordinates with projects stakeholders to complete project deployment</li><li>Prioritizes and responds to incidents</li><li>Proactively outlines, installs, and documents deployment of new software/hardware</li><li>Operational security awareness and the ability to continuously improve the security and compliance controls.</li></ul>&nbsp;<h2> </h2>Job Qualification :<ul><li>BS Computer Information System or equivalent</li><li>5-10 years of IT related experience or equivalent</li><li>&nbsp;Knowledge, Skills, Abilities or Certifications: Web Server Internet Information Services (IIS), Windows Server (2016), SQL Server (2014+), DHCP/DNS, basic knowledge LAN/WAN protocols, Simple Mail Transfer Protocol (SMTP), Virtual Private Network (VPN), monitoring systems, tape storage (LTO 5+) , general technical troubleshooting skill, Public cloud knowledge and experience.</li><li>Preferred Certifications: MCSA Windows Server 2016, CCNA (Cisco Certified Network Associate), ITIL, AZ-900, DP-900, SC-900</li><li>Optional/nice to have: PowerShell, Unix, Dell Servers/Storage, Windows scripting.</li></ul>&nbsp;What we will offer you :<ul><li>The ability to be part of a close-knit, international, supportive team, working in a fun environment, who are passionate about Technology and Innovation</li><li>Opportunities to work for a global company with offices in Paris, London, Den Haag, Chicago, Montreal, Sydney</li><li>Cool, modern offices with a game room, massages sessions...</li><li>Team events/Parties.</li><li>Hybrid work that allows you to work from home and the office</li></ul> Alternatively, please reach out at louella.paul@whitecrowresearch.com.

Responsibilities: <ul><li>Candidate will act as Single Point of Contact (SPOC) as a team for the end users for all IT-Service Desk related topics.</li><li>This includes IT-Infrastructure and Business Applications e.g. Navision, MS CRM/Dynamic 365, SharePoint, SharePoint Online, Sales Tool, etc.</li><li>Register and resolve all IT related 1st level/2nd level incidents and requests.</li><li>NOC Monitoring.</li><li>Windows Imaging/Reimaging Task.</li><li>User Access Management tasks in Active Directory (User Creation/Deletion/Modification). Similarly, for Exchange, Skype for Business, MS Team, OneDrive, O365, and other Business Accounts, etc.</li><li>Software Deployment via ENTEO Tool.</li><li>Collection and documentation of best-practice/processes and other technical process.</li><li>Escalation of unresolved or out of team scope tickets to the next level support.</li><li>Ensuring end user satisfaction by providing best in-class customer services</li></ul> Requirements: <ul><li>Service Desk Analyst must have Bachelor degree i.e. BCA, B-Tech or relevant technical Degree or Diploma.</li><li>Should have minimum 3 years of proven experience in 1st &amp; 2nd level support.</li><li>Knowledge and working experience in any one of the following areas and certification will be add-on:</li><li>MS Navision</li><li>Dynamic 365</li><li>SharePoint Online</li><li>PSA</li><li>O365</li><li>OneDrive</li><li>Cisco Meraki</li><li>AWS or Azure basic.</li><li>&nbsp;Experience in NOC Monitoring to proactively monitor and escalate application, system, and network incidents to ensure maximum availability and performance.</li><li>Good knowledge of Server Technologies, Networking, Automation Tool (MS Orchestrator) and Scripting (PowerShell etc.).</li><li>Hands-on experience with Active Directory, User Creation/Deletion etc. Knowledge of Exchange and Skype for Business Management Console, will be add-ons.</li><li>Hands-on experience end user applications e.g. O365, MS Outlook, Skype for Business, MS Team, Anti-Virus, FTP, LAN/WAN, VPN, Citrix, OS/System troubleshooting.</li><li>Strong knowledge in Windows 10 and MS Office client technologies is a must.</li><li>Very good communication skills and command of written and spoken English. Prompt in response to larger audience. Other languages e.g. German, Spanish will be add-ons.</li><li>Knowledge and working experience of Best Practice concept ITIL/ITSM, certification will be add-on.</li><li>Very sound knowledge with IT Remote Support and tools e.g. LogMeIn.</li><li>Experience in monitoring of windows services. Troubleshooting and identifying the errors using event logs.</li><li>Windows server Administration.</li><li>Handling of errors related to servers.</li></ul>

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