Head of Production

Service Desk Analyst

Account Executive (Investor Relations)

Role Description: <ul><li>The ideal candidate will spearhead the advancement of the companys Studio Production facilities across multiple European locations. </li><li>This pivotal role involves managing a dedicated team and collaborating closely with various departments to ensure operational excellence and client satisfaction.</li></ul> Responsibilities: <ul><li>Leadership: Oversee a European team responsible for executing webcast and studio events across multiple locations.</li><li>Innovation: Drive the strategic vision for Studio Operations, introducing new products and features to maintain a competitive edge.</li><li>Project Management: Ensure seamless execution of events through effective resource planning and coordination.</li><li>Operational Oversight: Manage studio resources, equipment, and vendor relationships to uphold quality standards.</li><li>Stakeholder Engagement: Foster relationships with key partners and vendors at both tactical and strategic levels.</li></ul> Requirements: The ideal candidate should possess: <ul><li>Extensive experience in Studio Production, preferably in a TV/broadcast environment, with a minimum of 10 years experience.</li><li>Proven leadership skills with a client-centric approach.</li><li>Strong technical acumen and familiarity with emerging technologies.</li><li>Proficiency in English (C1 level or higher), with additional languages such as Dutch and French considered advantageous.</li><li>Ability to thrive under pressure and quickly troubleshoot technical challenges.</li><li>Familiarity with webcast, webinar, or conference call communication is desirable.</li><li>An understanding of the banking/financial sector is a plus.</li></ul> This is an exciting opportunity for a visionary leader to drive innovation and elevate the companys Studio Production capabilities in a dynamic and fast-paced environment.

Role Description: <ul><li>As a Service Desk Analyst, you are responsible for providing first-line support to our clients via phone and email. Your primary tasks involve resolving inquiries and technical issues related to all CS products in a timely and professional manner.</li><li>Besides resolving requests and issues from customers and colleagues, the Service Desk is also responsible for monitoring of our current (and future) AWS platforms, testing of new features and releases, updating documentation and maintaining a stable bridge between our customers needs and our product team.</li><li>This role requires strong communication skills, a customer-centric approach, and the ability to troubleshoot problems efficiently.</li><li>The CS Service Desk is an advanced level Support environment, with a unique possibility to learn and gain experience on various types of expertise, such as video editing, webcasting, compliance, investor relations.</li></ul> Responsibilities: <ul><li>Respond to incoming support requests via phone and email in accordance to our SLAs</li><li>Escalate complex issues to the appropriate teams for further investigation and resolution</li><li>Collaborate with colleagues to maintain a high level of customer satisfaction</li><li>Take the lead on back-office related tasks concerning our products</li><li>Continuously learn and develop skills to master all ECS products and to provide deeper-level support with a more technical nature.</li></ul> Requirements: <ul><li>Strong verbal and written communication skills in English – Dutch is a big plus.</li><li>Ability to multitask and prioritize workload effectively.</li><li>Problem-solving skills and a keen attention to detail.</li><li>Flexible to shifting working hours and evening shifts.</li><li>A proactive and customer-centric attitude.</li><li>Broad knowledge of Information Communication Technologies.</li><li>Knowledge of procedures within governmental organisations, investor relations or EU regulatory requirements is a big plus.</li></ul>

Role Description: <ul><li>We are looking for an Account Executive, willing to travel between Capelle aan den IJssel and Amsterdam, with a strong network within Investor Relations.</li><li>You will advise our clients in achieving their communication goals by using our services.</li><li>Company Webcast has focused its activities on three tasks, namely Stakeholder Communications (Investor Relations), Internal Communications and Marketing Communications.</li></ul> Responsibilities: <ul><li>Revenue Management: Responsible for developing and maintaining revenue (of which at some frequency) by capitalizing on the value of each SaaS product with existing and new customers.</li><li>Relationship management: Establish strategic and tactical contacts at management level (including heads of Investor Relations, Marketing &amp; Communications, Sales &amp; Purchasing departments) through customer networks and other channels.</li><li>Product &amp; market development. Building specific industry knowledge for the various formats. Identify market developments and translate these into (outbound) sales activities.</li><li>Customer success: Motivate customers based on customer requirements and goals to strategically deploy webcasting and ensure optimal internal communication to achieve customer success. Identify cross-selling opportunities of partner solutions, other Corporate Service products and other countries within Europe.</li><li>Administration: Prepare, manage and follow up on quotations and contracts. You will also be responsible for handling invoicing within your portfolio. You ensure good internal and external communication for optimal service delivery.</li><li>Integrated and comprehensive value proposition: Interact with internal stakeholders at our partners, our partners Corporate Services and Company Webcast. You will ensure that the webcast value proposition is fully integrated with our partners Corporate Services other products. These responsibilities only describe the main activities and are not exhaustive. They depend on the level of expertise and ongoing projects.</li></ul> Requirements:&nbsp; <ul><li>You have knowledge and experience in sales and account management in a business environment.</li><li>Excellent communication skills and experience as a contact person at management level are the key attributes we are looking for.</li><li>Experience in managing and driving the business for a specific region/area.</li></ul>

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3 webcasting Jobs found

Head of Production

Service Desk Analyst

Account Executive (Investor Relations)

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Skills

Industry

Location

Jobtitle

3 webcasting Jobs found

Head of Production

Service Desk Analyst

Account Executive (Investor Relations)

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.