EUC Consultant M365

Senior Software Engineer I

Technical Support Specialist

EUC Operations Lead

Cloud Solutions Architect

Director, Business Technology

Responsibilities: <ul><li>Setup and Configuration. Deploy and configure M365 services, including Teams, Exchange Online, Windows 10/11 Deployment and Intune.</li><li>Implement security and compliance policies to ensure data classification and compliance.</li><li>Conduct Proof of Concept (POC), new product evaluations and fitment.</li><li>Configure and manage user accounts, licenses, and permissions.</li></ul> Management and Operation: <ul><li>Monitor and maintain the health and performance of M365 services.</li><li>Troubleshoot and resolve issues related to M365 services and applications.</li><li>Perform regular updates and maintenance to ensure optimal performance and security.</li></ul> Collaboration and Support: <ul><li>Work closely with other IT teams to integrate M365 services with existing systems and applications.</li><li>Provide technical support and guidance to end-users and other IT staff.</li><li>Conduct training sessions and create documentation to help users effectively utilize M365 services.</li></ul> Continuous Improvement: <ul><li>Stay up-to-date with the latest M365 features, updates, and best practices.</li><li>Identify opportunities for process improvements and automation to enhance efficiency and productivity</li><li>Participate in the planning and lead execution of M365-related projects and initiatives.</li></ul> Requirements: Additional Requirement details - Microsoft 365 Certified: <ul><li>Enterprise Administrator Expert or other relevant certifications.</li><li>roven experience in setting up, configuring, managing, and operating M365 tenant and workloads.</li><li>Strong knowledge of Microsoft 365 services, including Teams, Exchange Online, Windows 10/11 Deployment and Intune.</li><li>Experience with PowerShell scripting for automation and management tasks.</li><li>Experience with hybrid M365 environments and integration with on-premises systems.</li><li>Familiarity with security and compliance features in M365, such as Data Loss Prevention (DLP), Conditional Access, and Multi-Factor Authentication (MFA).</li><li>Knowledge of Azure Active Directory and related identity management solutions.</li><li>Excellent problem-solving and troubleshooting skills.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li></ul> Educational Qualification: <ul><li>Bachelor’s Degree in Computer Science, Information Technology or related field</li></ul> Experience: <ul><li>Minimum 5 to 6 years in EUC environment.</li><li>2 to 3 years of experience with skilled and experienced M365 Engineer and responsible for setting up, configuring, managing, and operating our M365 tenant and workloads. This role requires a deep understanding of Microsoft 365 services.</li></ul>

Role Description: <ul><li>BASIC FUNCTIONS: This position performs complex research, design, and software development assignments within a software functional area or product line, and provides direct input to project plans, schedules, and methodology in the development of cross-functional software products.</li><li>This position performs software design — typically across multiple systems; mentors more-junior members of the team; and talks to users/customers and translates their requests into solutions.</li></ul> Responsibilities: <ul><li>Interface with other technical personnel or team members to finalize requirements.</li><li>Write and review portions of detailed specifications for the development of complex system components.</li><li>Complete complex bug fixes.</li><li>Work closely with other development team members to understand complex product requirements and translate them into software designs.</li><li>Successfully implement development processes, coding best practices, and code reviews.</li><li>Operate in various development environments (Agile, Waterfall, etc.) while collaborating with key stakeholders.</li><li>Resolve complex technical issues as necessary.</li><li>Train entry-level software engineers as directed by department management, ensuring they are knowledgeable in critical aspects of their roles.</li><li>Keep abreast of new technology developments.</li><li>Design and work with complex data models.</li><li>Mentor less-senior software developers on development methodologies and optimization techniques.</li><li>All other duties as assigned.&nbsp;</li></ul> Requirements: Qualifications <ul><li>4+ years of Software Engineering experience.</li><li>BS Engineering/Computer Science or equivalent experience required.</li></ul> Technical Skills <ul><li>Advanced knowledge of software development methodologies (e.g., Agile, Waterfall).</li><li>Strong proficiency with data manipulation language including optimization techniques.</li><li>Strong understanding of normalized/dimensional data modeling principles.</li><li>Strong knowledge of multiple data storage subsystems.</li><li>Expertise in development languages including but not limited to: Java/J2EE, JavaScript, JSP, C/C++, HTML, XML, SQL, Windows, UNIX, and .Net.</li><li>Strong research skills.</li><li>Strong knowledge in industry best practices in development.</li><li>Knowledge in using and developing applicable tool sets.</li><li>Ability to interface competently with other technical personnel or team members to finalize requirements.</li><li>Ability to work well with internal and external technology resources.</li><li>Knowledge of test-driven development.</li><li>Ability to write and review portions of detailed specifications for the development of complex system components.</li><li>Ability to complete complex bug fixes.</li><li>Good oral and written communication skills.</li></ul>

Brookfield Culture
Brookfield has a unique and dynamic culture.  We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader:  Entrepreneurial, Collaborative and Disciplined.  Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.
Job Description 
Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups, comprised of approximately 6,500 users. The Deskside Technician is the face of Technology Services, providing first-line support to end users. 
The Technical Support Specialist will report to the Team lead, Deskside.  In addition to incident logging, resolution, and ownership, the Deskside Technician will collaborate with team members and other Technology Services teams to maintain and improve the end user experience of all Brookfield users. 
The ideal candidate for this role will possess the following attributes.
•	Accountability – candidate has a sense of ownership when troubleshooting a problem and will see things through to completion.
•	Professionalism - candidate maintains composure and integrity while providing timely support to end users.  
•	Detail Oriented – candidate takes the time to listen and understand the issue and works with the appropriate teams to resolve. 

Responsibilities:
•	Provides exceptional deskside and remote support to Brookfield users.
•	Owns and follows up on IT support requests and problem tickets until user confirms resolution. 
•	Provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals.
•	Provides technical training to end users. 
•	Ensures past incidents and resolutions are documented appropriately according to knowledge management standards. 
•	Positively represents Brookfield Technology Services with professionalism in all interactions. 
•	Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution.
•	Collaborates with other team members to provide efficient, full-service support. 
•	Participates in testing new desktop technologies and software. 
•	Technician must maintain professionalism, good attitude and appropriate behavior with all users and vendors.
•	Technician will provide customer technical education, and support high level technical problems.
•	Assists, encourages, and serves as a backup to other team members.
Technical Skills
Knowledge of the following:
•	ITIL Methodology
•	Proficient with the following technologies: 
o	Windows 10 & 11, 
o	Microsoft Office (O365)
o	Internet Browsers, 
o	Local Account Management, 
o	Installs and removals, Registry, Command line, Service management systems and System Management Tools,
o	MFA (Microsoft Authentication)
o	VPNs
•	Proficient with the following hardware:
o	Desktop / Laptop
o	iPad/iPhone, 
o	Android Phones/Devices 
o	Printers
o	Cisco Video Conferencing equipment, 
o	Teams phones
•	Knowledge of wide area networks (SDWAN), TCP/IP, and Server OS is desired.
Experience
•	5+ years of related experience
•	Bachelor’s degree in computer science, business computing, or a related field, or equivalent combination of education, certification, and experience.
•	Preferred experience with financial services, with front office support a plus
•	Experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows and/or Mac desktop operating systems and software.
•	Strong and effective customer relationship management skills and process/practice experience
•	Experience working with third-party service provider service delivery execution and business governance.
•	Experience with ServiceNow ticketing system preferred, but not required.
•	Understands the importance and is vigilant with Cybersecurity matters.



Responsibilities:
•	Provides exceptional deskside and remote support to Brookfield users.
•	Owns and follows up on IT support requests and problem tickets until user confirms resolution. 
•	Provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals.
•	Provides technical training to end users. 
•	Ensures past incidents and resolutions are documented appropriately according to knowledge management standards. 
•	Positively represents Brookfield Technology Services with professionalism in all interactions. 
•	Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution.
•	Collaborates with other team members to provide efficient, full-service support. 
•	Participates in testing new desktop technologies and software. 
•	Technician must maintain professionalism, good attitude and appropriate behavior with all users and vendors.
•	Technician will provide customer technical education, and support high level technical problems.
•	Assists, encourages, and serves as a backup to other team members.


Responsibilities: <ul><li>Strategy and Vision: Develop and execute a forward-thinking EUC strategy aligned with the overall IT and business objectives.</li><li>Identify emerging technologies and trends to enhance the end-user experience and drive innovation.</li><li>Service Delivery and Management: Oversee the delivery and management of all end-user computing services, including desktop support, laptop management, mobile device management (MDM), virtual desktop infrastructure (VDI), software deployment, and collaboration tools.</li><li>Team Leadership and Development: Lead, mentor, and develop a high-performing EUC team. Foster a collaborative and results-oriented work environment.</li><li>Manage team resources, budgets, and performance.</li><li>End-User Experience: Champion the end-user experience, ensuring that services are user-friendly, reliable, and meet the needs of the business.</li><li>Implement mechanisms for gathering user feedback and continuously improving services.</li><li>Security and Compliance: Ensure the security and compliance of all end-user devices and systems, adhering to company policies and industry best practices.</li><li>Collaborate with the security team to implement and enforce security measures.</li><li>Asset Management: Oversee the procurement, deployment, maintenance, and disposal of Client’s end-user hardware and software assets.</li><li>Ensure accurate inventory management and cost-effectiveness.</li><li>Vendor Management: Manage relationships with relevant technology vendors, ensuring service level agreements (SLAs) are met and value for money is achieved.</li><li>Evaluate and select new vendors as needed.</li><li>Collaboration and Communication: Collaborate effectively with other IT departments (e.g., Infrastructure, Security, Applications) and business stakeholders to ensure seamless integration of EUC services.</li><li>Communicate effectively with all levels of the organization on EUC-related matters.</li><li>Problem Management and Resolution: Oversee the resolution of complex end-user issues, ensuring timely and effective solutions.</li><li>Implement proactive measures to prevent recurring problems.</li><li>Budget Management: Develop and manage the EUC budget, ensuring cost-effective operations and investments.</li><li>Project Management: Oversee the execution of key Technology projects from initiation to successful completion, defining project scope and objectives, develop project plans and ensuring on-time and within-budget delivery while maintaining exceptional quality.</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science, Information Technology, or a related field. Masters degree preferred.</li><li>Minimum of 20 years of progressive experience in IT, with at least 10 years in a leadership role managing end-user computing services.</li><li>Strong technical knowledge of end-user hardware, operating systems (Windows, macOS), mobile platforms (iOS, Android), desktop virtualization technologies (e.g., Citrix, VMware Horizon, Windows365), collaboration tools (e.g., Microsoft 365) and Video Conferencing technologies (Crestron, Microsoft Teams Room).</li><li>Experience with modern device management tools and methodologies (e.g., Intune, Jamf).</li><li>Solid understanding of ITIL frameworks and service management principles.</li><li>Excellent leadership, communication (written and verbal), interpersonal, and presentation skills.</li><li>Strong problem-solving and analytical skills.</li><li>Ability to work effectively in a fast-paced and dynamic environment.</li><li>Experience managing budgets and vendor relationships.</li></ul>

Responsibilities: <ul><li>Act as a conduit between Global Architecture (Enterprise Architects) and the Engineering teams..</li><li>Work across/with Architects from different organizations.</li><li>Introduce/train teams with new technology.</li><li>Lead teams toward problem-resolution identifying, researching, &amp; coordinating with resources.</li><li>Evaluate new technologies and their applicability to the business.</li><li>Drive technical direction and architecture evolution via reviews and on-floor leadership.</li><li>Actively monitor the Business Unit system health and design and write proposals.</li><li>Proactively monitor new development to discover subsystems</li><li>Proactively research, monitor, learn, and assess industry/technology advancements</li><li>All other duties as assigned.</li></ul> Requirements: <ul><li>Strong understanding of programming languages, code, and database.</li><li>Expert-level knowledge in programming language(s); e.g., .Net, Java, HTML, Perl, C++, C#, PHP, etc.; or expert level in engineering discipline.</li><li>Expert in a plurality of the following technologies: Parallel and Distributed Processing Systems, Information Retrieval, Data Mining,&nbsp;NaturalLanguage Processing, Very Large Scale Databases, Declarative Languages, and High-Performance Computing.</li><li>Solid working knowledge in a plurality of the following areas: Network Design (LAN and WAN), Storage System Architectures,&nbsp;Service.</li><li>Oriented Architecture technologies, XML and XSLT, and Parallel Processing Architectures (such as SMP and NUMA).</li><li>Experience with a plurality of the following operating systems: Windows Server, UNIX (Linux), and z/OS.</li><li>Strong organization/project planning, time management, and change management skills across multiple functional groups and departments, and strong delegation skills involving prioritizing and reprioritizing projects and managing projects of various size and complexity.</li><li>Advanced problem-solving experience involving leading teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex project issues; prior success extracting/translating findings into alternatives/solutions; and identifying risks/impacts and schedule adjustments to facilitate management decision-making.</li></ul>

Responsibilities: <ul><li>Technology Services Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all our client business groups, comprised of approximately 6,500 users.</li><li>Job Description The Technology Services Group (TSG) is an internal function and is responsible for ensuring a consistent technology infrastructure and a standard set of tools and applications across our Asset Management business.</li><li>Position Summary The Senior Project Manager will be reporting into the Director, Technology Services and will be responsible for project delivery activities for our client business groups to improve and extend services.</li><li>Responsibilities Define the scope and objectives of the project in collaboration with senior management.</li><li>Works with Business/Technology Owners to ensure that the deliverables achieve the expected business result.</li><li>Set appropriate governance and oversight of all projects.</li><li>Create a detailed work plan which identifies and sequences the activities needed to successfully complete a project.</li><li>Execute the project, refine, and manage performance against the work plan.</li><li>Determine the resources (time, money, equipment, etc.) required to complete the project.</li><li>Monitor and approve all budgeted project expenditures.</li><li>Ensure that all financial records for the project are up-to-ate.</li><li>Monitor cash flow projections and report actual cash flow and variance to senior management on a regular basis (monthly/bimonthly).</li><li>Review and provide constructive feedback on vendor commercials to support project procurement.</li><li>Manage all project funds according to established accounting policies and procedures.</li><li>Ensure that the project deliverables are on time, within budget and at the required level of quality.</li><li>Prepare, track, and provide timely updates to action, issue and risk logs.</li><li>Drive accountability with cross-functional stakeholders in both Business and Technology.</li><li>Establish a communication schedule to update stakeholders, including appropriate staff in the organization, on the progress of the project.</li><li>Provides superior client experience and strengthens relationships with all key stakeholders.</li><li>Ensure IT Risk and Compliance due diligence is applied, where applicable.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business Management or related discipline preferred. Minimum 7-9 years’ experience in IT Project Management execution (experience in all/most knowledge areas: scope, time, cost, quality, HR, communications, risk, procurement, and integration management).</li><li>Experience with development live cycle management is an asset.</li><li>Process Improvement Methodology certification is considered an asset.</li><li>Vendor Management experience is considered an asset.</li><li>Proficiency in Microsoft Office suite (Word/Excel/PowerPoint), Microsoft Project, Simple Accounting, Knowledge of SharePoint.</li><li>Excellent communication skills (verbal and written); motivation and persuasion skills. Excellent organizational, planning, analytical and problem-solving skills.</li><li>Experience in Large Application or Infrastructure Delivery Projects is Key. Prior experience with Salesforce, FIS DX and/or financial applications (MS Dynamics, Quantum).</li><li>Experience managing Security or IT Infrastructure projects – e.g., Cloud Infrastructure, Servers/Data Centers, end-point software rollouts.</li><li>Experience in business Merger and Acquisition activities from a technology perspective Outcome/deliverable-focused orientation with a bias for action; disciplined scope, time, and cost management.</li><li>Ability to build and maintain strong working relationships with all levels of management and staff. </li><li>Demonstrate adaptability, flexibility, and resourcefulness in dealing with complex or uncertain scenarios.</li><li>Ability to leverage creativity, imagination, or unconventional methods to solve a problem or achieve a goal. </li><li>Ability to train/mentor/coach non-project managers in the area of project management and governance.</li><li>Ability to work effectively both independently and in team environments, considering multiple points of view and managing conflicts.</li></ul>

Skills

Industry

Location

Jobtitle

6 windows servers Jobs found

EUC Consultant M365

Senior Software Engineer I

Technical Support Specialist

EUC Operations Lead

Cloud Solutions Architect

Director, Business Technology

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

Skills

Industry

Location

Jobtitle

6 windows servers Jobs found

EUC Consultant M365

Senior Software Engineer I

Technical Support Specialist

EUC Operations Lead

Cloud Solutions Architect

Director, Business Technology

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.